Safety Recall 18S10 – Transmission Selector Lever Cable Inspection – 2018 Ford F-150, F-650 & F-750

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April 4, 2018 NHTSA CAMPAIGN NUMBER: 18V214000

Shifter position may incorrectly indicate ‘Park’

If the gear shift cable clip becomes unseated or dislodged, the gear shift lever position may indicate that the transmission is in ‘Park’ when it may be in a different gear. Additionally, despite selecting ‘Park’, if the parking brake is not applied before the vehicle is exited, the vehicle may roll. Either scenario increases the risk of a crash.

 

NHTSA Campaign Number: 18V214

Manufacturer Ford Motor Company

Components POWER TRAIN

Potential Number of Units Affected 292,909

 

Summary

Ford Motor Company (Ford) is recalling certain 2018 F-650 and F-750 vehicles equipped with 6-speed automatic transmissions and 2018 Ford F-150 and Expedition vehicles equipped with 10-speed automatic transmissions (excluding Expedition vehicles with a Rotary Gear Shift Dial on the console). The gear shift cable clip may not be properly seated, allowing the transmission to be in a different gear than indicated by the gear shift lever position.

 

Remedy

Ford will notify owners, and dealers will inspect the shift cable locking clip and properly seat it, if necessary, free of charge. The recall began on April 13, 2018. Owners may contact Ford customer service at 1-866-436-7332. Ford’s number for the recall is 18S10.

 

Notes

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

 

Check if your Vehicle has a Recall

 


April 5, 2018

TO: All U.S. Ford and Lincoln Dealers

SUBJECT: NEW VEHICLE DEMONSTRATION / DELIVERY HOLD – Safety Recall 18S10
Certain 2018 Model Year Expedition, F-150, F-650 and F-750 Vehicles
Transmission Selector Lever Cable Inspection

 

AFFECTED VEHICLES

Vehicle Model Year Assembly Plant Build Dates
Expedition* 2018 Kentucky April 3, 2017 through January 30, 2018
F-150** 2018 Dearborn January 5, 2017 through February 16, 2018
Kansas City January 25, 2017 through February 16, 2018
F-650/F-750*** 2018 Ohio April 25, 2017 through March 9, 2018

 

Affected vehicles are identified in OASIS and FSA VIN Lists.

* Special Service Vehicles (SSV) equipped with Column Shifter and 10R80 Automatic Transmission.

** F-150 vehicles equipped with a 10R80 Automatic Transmission.

*** F-650/F-750 vehicles equipped with a 6R140 Automatic Transmission.

 

REASON FOR THIS SAFETY RECALL

In some of the affected vehicles, the transmission selector lever cable adjuster lock clip (located at the transmission end of the selector lever cable) may not be seated properly. This may allow the transmission to be in a state different than the shift lever position selected by the driver.

This condition could allow the driver to move the shifter to Park and remove the ignition key, while the transmission gear may not be in Park, with no instrument panel warning message or warning chime when the driver’s door is opened indicating the vehicle is not secured in Park. If the parking brake is not applied, these conditions could result in unintended vehicle movement, increasing the risk of accident or injury.

The parking brake should be applied whenever the vehicle is parked prior to the vehicle repair.

 

SERVICE ACTION

Before demonstrating or delivering any new in-stock vehicles involved in this recall, dealers are to visually inspect the selector lever cable and adjust if necessary.  This service must be performed on all affected vehicles at no charge to the vehicle owner.

NOTE: Less than 1% of vehicles are expected to require adjustment.

 

OWNER NOTIFICATION MAILING SCHEDULE

Owner letters are expected to be mailed the week of April 16, 2018.  Dealers should repair any affected vehicles that arrive at their dealerships, whether or not the customer has received a letter.

PLEASE NOTE:

Federal law requires dealers to complete this recall service before a new vehicle is delivered to the buyer or lessee.  Violation of this requirement by a dealer could result in a civil penalty of up to $21,000 per vehicle.  Correct all vehicles in your new vehicle inventory before delivery.

 

ATTACHMENTS

Attachment I: Administrative Information
Attachment II: Labor Allowances and Parts Ordering Information
Attachment III: Technical Information
Owner Notification Letter

 

QUESTIONS & ASSISTANCE

For questions and assistance, contact the Special Service Support Center (SSSC) via the SSSC Web Contact Site.  The SSSC Web Contact Site can be accessed through the Professional Technician Society (PTS) website using the SSSC link listed at the bottom of the OASIS VIN report screen or listed under the SSSC tab.

Sincerely,

 

David J. Johnson


ATTACHMENT I

NEW VEHICLE DEMONSTRATION / DELIVERY HOLD – Safety Recall 18S10
Certain 2018 Model Year Expedition, F-150, F-650 and F-750 Vehicles
Transmission Selector Lever Cable Inspection

 

OASIS ACTIVATION

OASIS will be activated on April 5, 2018.

 

FSA VIN LISTS ACTIVATION

FSA VIN Lists will be available through https://web.fsavinlists.dealerconnection.com on April 5, 2018.  Owner names and addresses will be available by May 4, 2018.

NOTE:  Your FSA VIN Lists may contain owner names and addresses obtained from motor vehicle registration records.  The use of such motor vehicle registration data for any purpose other than in connection with this recall is a violation of law in several states, provinces, and countries.

Accordingly, you must limit the use of this listing to the follow-up necessary to complete this recall.

 

SOLD VEHICLES

  • Owners of affected vehicles will be directed to dealers for repairs.
  • Immediately contact any of your affected customers whose vehicles are not on your VIN list but are identified in OASIS. Give the customer a copy of the Owner Notification Letter (when available) and schedule a service date.
  • Correct other affected vehicles identified in OASIS which are brought to your dealership.
  • Dealers are to prioritize repairs of customer vehicles over repairs of new and used vehicle inventory.

 

STOCK VEHICLES

  • Correct all affected units in your new vehicle inventory before delivery.
  • Use OASIS to identify any affected vehicles in your used vehicle inventory.

 

DEALER-OPERATED RENTAL VEHICLES

The Fixing America’s Surface Transportation (FAST) Act law effective June 2016 prohibits a rental company from selling, renting or leasing vehicles subject to a safety or compliance recall.  Please consult your legal counsel for legal advice.

 

TITLE BRANDED / SALVAGED VEHICLES

Affected title branded and salvaged vehicles are eligible for this recall.

 

OWNER REFUNDS    

Refunds are not approved for this program.

 

RENTAL VEHICLES

Rental vehicles are not approved for this program.

 

ADDITIONAL REPAIR (LABOR TIME AND/OR PARTS)

Additional repairs identified as necessary to complete the FSA should be managed as follows:

  • For related damage and access time requirements, refer to the Warranty and Policy Manual – Section 6 – Ford/Lincoln Program Policies – Field Service Actions (FSA) – Related Damage.
  • For vehicles within new vehicle bumper-to-bumper warranty coverage, no SSSC approval is required.
    • Ford vehicles – 3 years or 36,000 miles
    • F-650/F-750 trucks – 2 years, regardless of miles driven
  • For vehicles outside new vehicle bumper-to-bumper warranty coverage, submit an Approval Request to the SSSC Web Contact Site prior to completing the repair.

 

CLAIMS PREPARATION AND SUBMISSION

  • Enter claims using Dealer Management System (DMS) or One Warranty Solution (OWS) online.
    • When entering claims, select claim type 31: Field Service Action. The FSA number (18S10) is the sub code.
    • For additional claims preparation and submission information, refer to the Recall and Customer Satisfaction Program (CSP) Repairs in the OWS User Guide.
  • Additional labor and/or parts must be claimed as related damage on a separate repair line from the FSA. IMPORTANT: Click the radio button on the Related Damage Indicator.

ATTACHMENT II

NEW VEHICLE DEMONSTRATION / DELIVERY HOLD – Safety Recall 18S10
Certain 2018 Model Year Expedition, F-150, F-650 and F-750 Vehicles
Transmission Selector Lever Cable Inspection

 

LABOR ALLOWANCES

Description Labor Operation Labor Time
Inspect transmission selector lever cable – PASS (no adjustment needed) 18S10A 0.3 Hours
Inspect and adjust transmission selector lever cable 18S10B 0.3 Hours

 

PARTS REQUIREMENTS / ORDERING INFORMATION

Parts are not required to complete this repair.


ATTACHMENT III

CERTAIN 2018 MODEL YEAR EXPEDITION, F-150, F-650 AND F-750 VEHICLES — TRANSMISSION SELECTOR LEVER CABLE INSPECTION

 

OVERVIEW

In some of the affected vehicles, the transmission selector lever cable adjuster lock clip (located at the transmission end of the selector lever cable) may not be seated properly. This may allow the transmission to be in a state different than the shift lever position selected by the driver. This condition could allow the driver to move the shifter to Park and remove the ignition key, while the transmission gear may not be in Park, with no instrument panel warning message or warning chime when the driver’s door is opened indicating the vehicle is not secured in Park. If the parking brake is not applied, these conditions could result in unintended vehicle movement, increasing the risk of accident or injury. Before demonstrating or delivering any new in-stock vehicles involved in this recall, dealers are to visually inspect the selector lever cable and adjust if necessary. This service must be performed on all affected vehicles at no charge to the vehicle owner.

NOTE: Less than 1% of vehicles are expected to require adjustment.

Recommended Tool List:

1/4″ Drive Ratchet (Power and Hand Tool)
1/4″ Drive 8mm Shallow Socket
1/4″ Drive Torque Wrench
12″ Pry Bar

 

SERVICE PROCEDURE

  1. With the vehicle in NEUTRAL, position it on a hoist. Please follow the Workshop Manual (WSM) procedures in Section 100-02.

NOTE: Before raising the vehicle position the selector lever in the D (Drive) position to aid in selector lever cable adjustment if required later in this procedure.

  1. Position the selector lever to the D position.
  2. If equipped, remove the retainers and the splash shield. See Figure 1.

splash shieldFIGURE 1

 

  1. Inspect the selector lever cable adjuster lock to ensure it is fully seated. See Figures 2 and 3.
    • If the cable adjuster lock is fully seated as shown in Figure 2, proceed to Step 5.
    • If the cable adjuster lock is not fully seated as shown in Figure 3, proceed to Step 6.

NOTE: F-150 shown, all others similar.

selector lever cable adjuster lockFIGURE 2

 

selector lever cable adjuster lockFIGURE 3

 

  1. Grip the selector lever cable adjuster lock as shown in Figure 4. Pull on the lock to ensure it is fully seated. See Figure 4.
    • If the cable adjuster lock is fully seated, the inspection is complete.
    • If the cable adjuster lock becomes unlocked, proceed to step 6.

selector lever cable adjuster lockFIGURE 4

 

  1. Adjust the selector lever cable. Please follow the Workshop Manual (WSM) procedures in Section 307-05 Automatic Transmission External Controls.
    • The vehicle was previously placed on a hoist with the selector lever in D, during the inspection procedure.
  2. Grip the selector lever cable adjuster lock as shown above in Figure 4. Pull on the lock to ensure it is fully seated after the adjustment is completed.
  3. If equipped, install the splash shield. See Figure 1.
    • Torque to 71 lb.in (8 Nm).
  4. Place the transmission selector lever in the P (Park) position.

April 2018

 

* * * IMPORTANT SAFETY RECALL * * *

 

Safety Recall Notice 18S10 / NHTSA Recall 18V-214

 

Mr. John Sample
123 Main Street
Anywhere, USA 12345

 

Your Vehicle Identification Number (VIN):  12345678901234567

 

This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act.

Ford Motor Company has decided that a defect which relates to motor vehicle safety exists in your vehicle, with the VIN shown above.

We apologize for this situation and want to assure you that, with your assistance, we will correct this condition.  Our commitment, together with your dealer, is to provide you with the highest level of service and support.

What is the issue? A clip that secures the transmission cable to the transmission may not be seated properly.
What is the risk? The driver may experience the following if this condition occurs:

These conditions increase the risk of a crash or injury.

What will Ford and your dealer do? Ford Motor Company has authorized your dealer to inspect your transmission selector lever cable, and repair as necessary, free of charge (parts and labor).
How long will it take? The time needed for this repair is less than one-half day.  However, due to service scheduling requirements, your dealer may need your vehicle for a longer period of time.
What should you do? When operating your vehicle prior to repair, please make sure the parking brake is applied whenever the vehicle is parked.

Please call your dealer without delay and request a service date for Recall 18S10.  Provide the dealer with your VIN, which is printed near your name at the beginning of this letter.

If you do not already have a servicing dealer, you can access www.Fordowner.com for dealer addresses, maps, and driving instructions.

Ford Motor Company wants you to have this safety recall completed on your vehicle.  The vehicle owner is responsible for making arrangements to have the work completed.  Ford Motor Company can deny coverage for any vehicle damage that may result from the failure to have this recall performed on a timely basis.  Therefore, please have this recall performed as soon as possible.

Please note:  Federal law requires that any vehicle lessor receiving this recall notice must forward a copy of this notice to the lessee within ten days.

NOTE:  You can receive information about Recalls and Customer Satisfaction Programs through our FordPass App.  The app can be downloaded through the App Store or Google Play.  In addition there are other features such as reserving and paying for parking in certain locations and controlling certain functions on your vehicle (lock or unlock doors, remote start) if it is equipped to allow control.

What if you no longer own this vehicle? If you no longer own this vehicle, and have an address for the current owner, please forward this letter to the new owner.

You received this notice because government regulations require that notification be sent to the last known owner of record.  Our records are based primarily on state registration and title data, which indicate that you are the current owner.

Can we assist you further? If you have difficulties getting your vehicle repaired promptly and without charge, please contact your dealership’s Service Manager for assistance.

RETAIL OWNERS:  If you have questions or concerns, please contact our Ford Customer Relationship Center at 1-866-436-7332 and one of our representatives will be happy to assist you.  If you wish to contact us through the Internet, our address is:  www.Fordowner.com.

For the hearing impaired call 1-800-232-5952 (TDD).  Representatives are available Monday through Friday:  8:00AM – 8:00PM(Eastern Time).

FLEET OWNERS:  If you have questions or concerns, please contact our Fleet Customer Information Center at 1-800-34-FLEET, choose Option #3, and one of our representatives will be happy to assist you.  If you wish to contact us through the Internet, our address is:  www.fleet.ford.com. Representatives are available Monday through Friday:  8:00AM – 8:00PM(Eastern Time).

MOTORHOME OWNERS:  If you have questions or concerns, please contact our Motorhome Customer Assistance Center toll free at 1-866-906-9811.  Representatives are available 24 hours a day.

If you are still having difficulty getting your vehicle repaired in a reasonable time or without charge, you may write the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Ave. S.E., Washington, D.C. 20590 or call the toll free Vehicle Safety Hotline at 1-888-327-4236 (TTY: 1-800-424-9153) or go to www.safercar.gov.  Reference NHTSA Safety Recall 18V-214.

 

Thank you for your attention to this important matter.

Ford Customer Service Division


April 2018

 

* * * CAMPAÑA DE SEGURIDAD IMPORTANTE * * *

 

Aviso de campaña de seguridad 18S10/campaña 18V-214 de la NHTSA

 

Sr. Juan Pérez
Calle Principal 123
Cuidad, País 12345

 

Número de identificación del vehículo (VIN):  12345678901234567

 

Este aviso se le envía de acuerdo con la Ley nacional de seguridad y tránsito de vehículos de EE. UU.

Ford Motor Company ha determinado que su vehículo presenta un defecto relacionado con la seguridad del motor, con el VIN que aparece más arriba.

Lamentamos esta situación y deseamos asegurarle que, con su ayuda, corregiremos el problema.  Nuestro compromiso, junto con el de su distribuidor, es ofrecerle servicio y apoyo de alto nivel.

¿Cuál es el problema? Un clip que fija el cable de la transmisión podría no estar correctamente asentado.
¿Qué riesgo existe? Si esta condición persiste, el conductor podría experimentar lo siguiente:

  • Movimiento o desplazamiento inadvertido del vehículo si el freno de estacionamiento no está accionado, lo cual aumenta el riesgo de sufrir lesiones o un choque.
  • Al salir del vehículo la llave de encendido (si está equipada) se puede quitar, sin que aparezca un mensaje en el tablero de instrumentos o una campanilla que indique que la transmisión no está en Estacionamiento.
  • El engrane de la transmisión que aparece en el tablero de instrumentos podría diferir de lo que indica la posición de la palanca de cambios.
  • Imposible volver a arrancar el vehículo, a menos que el engrane de la transmisión, tal como aparece en el tablero de instrumenots, esté en Estacionamiento o Neutral.

Estas condiciones aumentan el riesgo de choque o de sufrir lesiones.

¿Qué medidas adoptarán Ford y su distribuidor? Ford Motor Company ha autorizado a su distribuidor a inspeccionar el cable de la palanca de cambios de la transmisión y a efectuar las reparaciones necesarias, sin costo alguno para usted (piezas y mano de obra).
¿Cuánto tiempo tomará? El tiempo necesario para esta reparación será de menos de medio día.  Sin embargo, debido a los requisitos de planificación de servicio, es posible que su distribuidor tarde un poco más.
¿Qué debe hacer? Si utiliza el vehículo antes de repararlo, asegúrese de accionar el freno de estacionamiento cada vez que deje el vehículo estacionado.

Llame de inmediato a su distribuidor y solicite una cita de servicio para llevar a cabo la campaña de seguridad 18S10.  Proporcione el VIN a su distribuidor, el cual está impreso junto a sus datos al comienzo de esta carta.

Si aún no tiene un distribuidor para realizar el servicio, puede acceder a www.Fordowner.com para conocer las direcciones de los distribuidores, ver mapas y obtener las indicaciones de cómo llegar.

Ford Motor Company le recomienda realizar la campaña de seguridad en su vehículo.  El propietario del vehículo es responsable de efectuar los arreglos necesarios para llevar a cabo el trabajo.  Ford Motor Company puede negar la cobertura en caso de que el vehículo hubiese sufrido daños por no haber realizado la campaña de manera oportuna.  Por lo tanto, le solicitamos que realice esta campaña lo antes posible.

Nota:  la ley federal exige que los arrendadores de vehículos que reciban este aviso de campaña envíen una copia del mismo al arrendatario en un plazo de diez días.

NOTA:  puede recibir información sobre las campañas y los programas de satisfacción del cliente a través de la aplicación FordPass.  La aplicación se puede descargar a través de App Store o Google Play.  Adicionalmente, existen otras funciones como reserva y pago de estacionamientos en ciertos lugares, además de control de ciertas funciones en el vehículo (bloqueo y desbloqueo de puertas, arranque remoto), si así está equipado, para permitir el control.

¿Qué sucede si usted ya no es el propietario del vehículo? Si usted ya no es el propietario del vehículo y tiene la dirección del propietario actual, le solicitamos que le reenvíe esta carta.

Usted recibió este aviso porque las regulaciones del gobierno exigen el envío de notificaciones al propietario conocido más reciente del registro.  Nuestros registros se basan principalmente en datos estatales y de propiedad, que indican que usted es el propietario actual del vehículo.

¿Podemos hacer algo más por usted? Si tiene problemas para reparar de inmediato su vehículo y sin costo, comuníquese con el Gerente de Servicio de su distribuidor para solicitar ayuda.

PROPIETARIOS MINORISTAS:  si tiene dudas o preguntas, comuníquese con nuestro Centro de Relación con Clientes Ford al 1-866-436-7332 y uno de nuestros representantes con gusto lo atenderá.  Si desea comunicarse con nosotros a través de Internet, nuestra dirección es:  www.Fordowner.com.

Las personas con problemas de audición pueden llamar al 1-800-232-5952 (TDD).  Los representantes están disponibles de lunes a viernes:  8:00 am – 8:00 pm (hora local).

PROPIETARIOS DE FLOTAS:  si tiene dudas o preguntas, comuníquese con nuestro Centro de Información a Clientes de Flotas al 1-800-34FLEET, elija la opción n.° 3 y uno de nuestros representantes con gusto lo atenderá.  Si desea comunicarse con nosotros a través de Internet, nuestra dirección es:  www.fleet.ford.com.

Los representantes están disponibles de lunes a viernes:  8:00 am – 8:00 pm (hora local).

PROPIETARIOS DE CASAS RODANTES:  si tiene dudas o preguntas, comuníquese con nuestro Centro de Asistencia a Clientes de Casas Rodantes sin cargo al 1-866-906-9811.  Los representantes se encuentran disponibles las 24 horas del día.

Si continúa con dificultades para reparar su vehículo en un tiempo razonable o sin cargo, le sugerimos que escriba al Administrador, National Highway Traffic Safety Administration, 1200 New Jersey Ave. S.E., Washington, D.C. 20590 o bien que llame sin cargo a la línea directa de seguridad vehicular al 1-888-327-4236 (TTY: 1-800-424-9153), de lo contrario, visite www.safercar.gov.  Mencione la Campaña de seguridad 18V-214 de la NHTSA.  

 

Agradecemos su atención en este asunto sumamente importante.

Ford, División de Servicio al Cliente


4 Affected Products

Vehicles

MAKE MODEL YEAR
FORD EXPEDITION 2018
FORD F-150 2018
FORD F-650 SD 2018
FORD F-750 SD 2018

 


9 Associated Documents

Recall Acknowledgement

RCAK-18V214-5087.pdf 286.345KB

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Recall 573 Report

RCLRPT-18V214-5300.PDF 219.919KB

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Manufacturer Notices(to Dealers,etc)- April 5, 2018 – SUBJECT: NEW VEHICLE DEMONSTRATION / DELIVERY HOLD – Safety Recall 18S10 – Certain 2018 Model Year Expedition, F-150, F-650 and F-750 Vehicles – Transmission Selector Lever Cable Inspection

RCMN-18V214-2348.pdf 628.609KB

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Miscellaneous Document – Ford Media Center – FORD MOTOR COMPANY ISSUES TWO N.A. SAFETY RECALLS

RMISC-18V214-0117.pdf 65.436KB

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Recall Quarterly Report #1, 2018-2

RCLQRT-18V214-3355.PDF 214.533KB

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Recall Quarterly Report #2, 2018-3

RCLQRT-18V214-0396.PDF 211.25KB

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ISSUED Owner Notification Letter(Part 577)

RCONL-18V214-1886.pdf 118.367KB

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Recall Quarterly Report #3, 2018-4

RCLQRT-18V214-9779.PDF 211.35KB

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Recall Quarterly Report #4, 2019-1

RCLQRT-18V214-0291.PDF 211.459KB

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Latest Recalls Documents

For the Latest and Most Recent Recalls Information Visit the link below…

https://www-odi.nhtsa.dot.gov/acms/cs/documentList.xhtml?docId=18V214&docType=RCL


 

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  • Reduces transmission operating temperatures with high performance ester formula
  • Our Shift Restore formula acts as a high-quality transmission lubricant that serves as a hydraulic fluid, lubricating fluid and heat transfer fluid; reduce the coefficient of friction and prevent the critical engine parts from overheating
  • Shift Restore's formula is designed to instantly attach itself to all of your transmission's metal parts, preventing deposits from varnish and metal-to-metal contact
  • Reduces transmission wear, erratic and inconsistent shifting, hesitation and rough operation, and excessive noise and vibration

Last update on 2024-03-10 / Affiliate links / Images from Amazon Product Advertising API

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