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NHTSA Campaign Number: 17V775
Manufacturer Ford
Motor Company
Components SEATS
Potential Number of Units Affected 462
Second Row Outboard Seat/FMVSS 202,207,210
If the seat back is not adequately secured, and/or the seat occupant is improperly positioned, there can be an increased risk of injury in a crash.
Summary
Ford Motor Company (Ford) is recalling certain 2018 Expedition vehicles. The second row outboard seats may have excessive forward adjustment capability and/or may have an improperly installed bolt that secures the seat back to the seat base. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 202a, “Head Restraints”, number 207, “Seating Systems”, and number 210, “Seat Belt Anchorage System.”
Remedy
Ford will notify owners, and dealers will inspect the second row outboard seats for proper seat adjustment travel, replacing the seat frame assembly if necessary. Dealers will also inspect the bolts attaching the seat back to the seat base for the proper installation, correcting it as necessary. These repairs will be made free of charge. The recall began on January 10, 2018. Owners may contact Ford customer service at 1-866-436-7332. Ford’s number for this recall is 17C20.
Notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Check if your Vehicle has a Recall
December 1, 2017
TO: All U.S. Ford and Lincoln Dealers
SUBJECT: NEW VEHICLE DEMONSTRATION / DELIVERY HOLD – Compliance Recall 17C20
Certain 2018 Model Year Expedition Vehicles
Comfort Lock Inspection and Marriage Bolt Torque
AFFECTED VEHICLES
| Vehicle | Model Year | Assembly Plant | Build Dates |
| Expedition | 2018 | Kentucky | September 12, 2017 through October 31, 2017 |
Affected vehicles are identified in OASIS and FSA VIN Lists.
REASON FOR THIS COMPLIANCE RECALL
Some of the affected vehicles may not conform to the requirements specified by Federal Motor Vehicle Safety Standard (FMVSS) 202a Head Restraints, 207 Seating Systems, and/or FMVSS 210 Seat Belt Assembly Anchorages. An incorrectly located “Comfort Lock” latch may allow the 2nd row 40% seat(s) to be adjusted forward of the intended maximum position, which could result in improper occupant positioning. Additionally, the 2nd row 40% seat back marriage bolts may not be properly torqued, which could result in inadequate seat retention. An inadequately retained seat or improperly positioned occupant may increase the risk of injury in a crash.
SERVICE ACTION
Before demonstrating or delivering any new in-stock vehicles involved in this recall, dealers are to verify proper operation of the comfort lock latch, and verify marriage bolt alignment and torque as specified in the Technical Information. This service must be performed on all affected vehicles at no charge to the vehicle owner.
OWNER NOTIFICATION MAILING SCHEDULE
Owner letters are expected to be mailed the week of January 8, 2018. Dealers should repair any affected vehicles that arrive at their dealerships, whether or not the customer has received a letter.
PLEASE NOTE:
Federal law requires dealers to complete this recall service before a new vehicle is delivered to the buyer or lessee. Violation of this requirement by a dealer could result in a civil penalty of up to $21,000 per vehicle. Correct all vehicles in your new vehicle inventory before delivery.
ATTACHMENTS
Attachment I: Administrative Information
Attachment II: Labor Allowances and Parts Ordering Information
Attachment III: Technical Information
Owner Notification
QUESTIONS & ASSISTANCE
For questions and assistance, contact the Special Service Support Center (SSSC) via the SSSC Web Contact Site. The SSSC Web Contact Site can be accessed through the Professional Technician Society (PTS) website using the SSSC link listed at the bottom of the OASIS VIN report screen or listed under the SSSC tab.
Sincerely,
Michael A. Berardi
ATTACHMENT I
NEW VEHICLE DEMONSTRATION / DELIVERY HOLD – Compliance Recall 17C20
Certain 2018 Model Year Expedition Vehicles
Comfort Lock Inspection and Marriage Bolt Torque
OASIS ACTIVATION
OASIS will be activated on December 1, 2017.
FSA VIN LISTS ACTIVATION
FSA VIN Lists will be available through https://web.fsavinlists.dealerconnection.com December 1, 2017. Owner names and addresses will be available by January 20, 2018.
NOTE: Your FSA VIN Lists may contain owner names and addresses obtained from motor vehicle registration records. The use of such motor vehicle registration data for any purpose other than in connection with this recall is a violation of law in several states, provinces, and countries.
Accordingly, you must limit the use of this listing to the follow-up necessary to complete this recall.
SOLD VEHICLES
- Owners of affected vehicles will be directed to dealers for repairs.
- Immediately contact any of your affected customers whose vehicles are not on your VIN list but are identified in OASIS. Give the customer a copy of the Owner Notification Letter (when available) and schedule a service date.
- Correct other affected vehicles identified in OASIS which are brought to your dealership.
- Dealers are to prioritize repairs of customer vehicles over repairs of new and used vehicle inventory.
STOCK VEHICLES
- Correct all affected units in your new vehicle inventory before delivery.
DEALER-OPERATED RENTAL VEHICLES
The Fixing America’s Surface Transportation (FAST) Act law effective June 2016 prohibits a rental company from selling, renting or leasing vehicles subject to a safety or compliance recall. Please consult your legal counsel for legal advice.
TITLE BRANDED / SALVAGED VEHICLES
Affected title branded and salvaged vehicles are eligible for this recall.
ADDITIONAL REPAIR (LABOR TIME AND/OR PARTS)
Additional repairs identified as necessary to complete the FSA should be managed as follows:
- For vehicles within new vehicle bumper-to-bumper warranty coverage, follow existing warranty and policy guidelines for related damage claims. No SSSC approval is required for these vehicles:
- Ford vehicles – 3 years or 36,000 miles
- Ford
- For vehicles outside new vehicle bumper-to-bumper warranty coverage, submit an Approval Request to the SSSC Web Contact Site prior to completing the repair.
OWNER REFUNDS
Refunds are not approved for this program.
RENTAL VEHICLES
Dealers are pre-approved for up to 1 day for a comparable rental vehicle if seat track replacement is required. Follow Extended Service Plan (ESP) guidelines for dollar amounts. Rentals will only be reimbursed for the day(s) the vehicle is at the dealership for part replacement. Prior approval for more than 1 rental day is required from the SSSC via the SSSC Web Contact Site.
CLAIMS PREPARATION AND SUBMISSION
- Enter claims using One Warranty Solution (OWS).
- OWS: when entering claims in DMS software, select claim type 31: Field Service Action. The FSA number (17C20) is the sub code.
- Additional labor and/or parts must be claimed as related damage on a separate repair line from the FSA.
- For rental vehicle claiming, follow Extended Service Plan (ESP) guidelines for dollar amounts.
Enter the total amount of the rental expense under Miscellaneous Expense code RENTAL.
ATTACHMENT II
NEW VEHICLE DEMONSTRATION / DELIVERY HOLD – Compliance Recall 17C20
Certain 2018 Model Year Expedition Vehicles
Comfort Lock Inspection and Marriage Bolt Torque
LABOR ALLOWANCES
| Description | Labor Operation | Labor Time |
| Inspect left-hand and right-hand seat comfort lock latch operation and torque marriage bolts – Vehicles equipped with a 20% center 2nd row seat | 17C20B | 0.7 Hours |
| Inspect left-hand and right-hand seat comfort lock latch operation and torque marriage bolts – Vehicles with walkthrough 2nd row (not equipped with a 20% center 2nd row seat) | 17C20C | 0.3 Hours |
| Replace one 2nd row 40% seat frame assembly (Can be used with 17C20B or C) | MT17C20D | Up to 1.9 Hours |
| Replace both 2nd row 40% seat frame assemblies (Do not use with 17C20B or C) | MT17C20E | Up to 3.3 Hours |
PARTS REQUIREMENTS / ORDERING INFORMATION
| Part Number | Description | Order Quantity | Claim Quantity |
| -78613A10- | * 2nd Row 40% Seat Frame Assembly | As Required | |
* Less than 2% of the vehicles in this program are expected to require seat frame replacement.
The DOR/COR number for this recall is 51110.
Order your parts through normal order processing channels. To guarantee the shortest delivery time, an emergency order for parts must be placed.
DEALER PRICE
For latest prices, refer to DOES II.
PARTS RETENTION AND RETURN
Follow the provisions of the Warranty and Policy Manual, Section 1 – WARRANTY PARTS RETENTION AND RETURN POLICIES.
EXCESS STOCK RETURN
Excess stock returned for credit must have been purchased from Ford Customer Service Division in accordance with Policy Procedure Bulletin 4000.
ATTACHMENT III
CERTAIN 2018 MODEL YEAR EXPEDITION VEHICLES — COMFORT LOCK INSPECTION AND MARRIAGE BOLT TORQUE
OVERVIEW
Some of the affected vehicles may not conform to the requirements specified by Federal Motor Vehicle Safety Standard (FMVSS) 202a Head Restraints, 207 Seating Systems, and/or FMVSS 210 Seat Belt Assembly Anchorages. An incorrectly located “Comfort Lock” latch may allow the 2nd row 40% seat(s) to be adjusted forward of the intended maximum position, which could result in improper occupant positioning. Additionally, the 2nd row 40% seat back marriage bolts may not be properly torqued, which could result in inadequate seat retention. An inadequately retained seat or improperly positioned occupant may increase the risk of injury in a crash.
Before demonstrating or delivering any new in-stock vehicles involved in this recall, dealers are to verify
proper operation of the comfort lock latch, and verify marriage bolt alignment and torque. This service
must be performed on all affected vehicles at no charge to the vehicle owner.
SERVICE PROCEDURE
Recommended Tool List:
| Plastic Trim Tool |
| 3/8″ Drive Torque Wrench |
| 1/4″ and 3/8″ Drive Hand and Power Ratchet |
| 1/4″ Drive Sockets- T-20 |
| 3/8″ Drive Socket – 13mm, T-30, T-45 |
| 1/4″ Drive Extension- 6 in (152 mm) |
| Tape Measure |
Seat Position Comfort Lock Inspection
- With the seats in their most forward position (Comfort Lock Forward Position), measure the position of both the RH and LH 2nd row 40% seats. See Figures 1 and 2.
NOTE: Seatback folded down in Figure 1 for photographic purposes only.
a. With the seatback upright and the seat in the full rearward position, lift up on the “towel bar” under the seat and slide the seat to the full forward position.
b. Measure the distance from the “arrow point” of the seat frame cover to the end of the seat track trim cover on the inboard side.
c. Repeat steps “a” and “b” five (5) times on both the RH and LH seat.
FIGURE 1
FIGURE 2
- Was the measurement equal to or less than 8.0 in (203 mm)?
- Yes – Proceed to “Marriage Bolt Inspection and Re-torque” procedure.
- No – Replace the affected 2nd row 40% seat frame assembly. Transfer components from the
original seat frame to the new assembly as required. Please follow the Workshop Manual
(WSM) procedures in Section 501-10B. Repair is complete for that seat assembly.- Transfer components as required.
Marriage Bolt Inspection and Re-torque
- Does the vehicle have a walk-through 2nd row (no console or 20% seat)?
- Yes – Proceed to Step 2.
- No – Remove the RH and LH 40% 2nd row seats. Please follow the WSM procedures in Section 501-10B, then proceed to Step 2.
- Release the retainers and remove the recline handle cover. See Figure 3.
FIGURE 3
- Remove screw and the recline handle. See Figure 4.
FIGURE 4
- Remove the screws, release the retainers and remove the second row seat side shield. See Figure 5.
FIGURE 5
- Remove the screws, release the retainers and remove the second row seat cushion pivot arm cover.
See Figure 6.
FIGURE 6
- Verify the marriage bolts (2 per seat, four total), pivot shaft bushings and seat frames are properly aligned. See Figure 7.
- Tighten bolts to 15 Nm (11 lb-ft).
FIGURE 7
- Install the second row seat cushion pivot arm cover and screws. See Figure 6.
- Install the second row seat side shield and screws. See Figure 5.
- Install the recline handle and screw. See Figure 4.
- Install the recline handle cover. See Figure 3.
- If removed, install the RH and LH 40% 2nd row seats. Please follow the WSM procedures in Section 501-10B.
January 2018
* * * IMPORTANT SAFETY RECALL * * *
(PROGRAMA DE SEGURIDAD IMPORTANTE)
Compliance Recall Notice 17C20 / NHTSA Recall 17V-775
Aviso de Revisión de Cumplimiento 17C20
Mr. John Sample
123 Main Street
Anywhere, USA 12345
Your Vehicle Identification Number (VIN): 12345678901234567
This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act.
Ford Motor Company has decided that your vehicle, with the VIN shown above, fails to conform to Federal Motor Vehicle Safety Standard (FMVSS) 202a Head Restraints, and/or 207 Seating Systems, and/or FMVSS 210 Seat Belt Assembly Anchorages.
We apologize for this situation and want to assure you that, with your assistance, we will correct this condition. Our commitment, together with your dealer, is to provide you with the highest level of service and support.
| What is the issue? | On your vehicle, an incorrectly located latch may allow the 2nd row outboard seats to be positioned forward of the intended position, which could result in improper occupant positioning. Additionally, these seats may have an improperly installed bolt that attaches the seat back to the seat base, which could result in inadequate seat retention. |
| What is the risk? | An inadequately retained seat and/or improperly positioned occupant may increase the risk of injury in a crash. |
| What will Ford and your dealer do? | Parts are now available to repair your vehicle. Ford Motor Company has authorized your dealer to verify proper operation of the 2nd row outboard latches, and if necessary, replace the seat frame assembly. They will also verify proper bolt installation and if necessary, remove and reinstall the bolt properly, free of charge (parts and labor). |
| How long will it take? | The time needed for this repair is less than one-half day. However, due to service scheduling requirements, your dealer may need your vehicle for a longer period of time. In addition, your vehicle will require an inspection to determine if parts need to be ordered. |
| What should you do? | Please call your dealer without delay and request a service date for Recall 17C20. Provide the dealer with your VIN, which is printed near your name at the beginning of this letter.
If you do not already have a servicing dealer, you can access www.Fordowner.com for dealer addresses, maps, and driving instructions. Ford Please note: Federal law requires that any vehicle lessor receiving this recall notice must forward a copy of this notice to the lessee within ten days. NOTE: You can receive information about Recalls and Customer Satisfaction Programs through our FordPass App. The app can be downloaded through the App Store or Google Play. In addition there are other features such as reserving and paying for parking in certain locations and controlling certain functions on your vehicle (lock or unlock doors, remote start) if it is equipped to allow control. |
| Do you need a rental vehicle? | If your dealer determines that seat track replacement is required and needs your vehicle overnight, your dealer is authorized to provide a rental vehicle for your personal transportation at no charge (except for fuel and insurance) while your vehicle is at the dealership for repairs. Please see your dealer for guidelines and limitations. |
| What if you no longer own this vehicle? | If you no longer own this vehicle, and have an address for the current owner, please forward this letter to the new owner.
You received this notice because government regulations require that notification be sent to the last known owner of record. Our records are based primarily on state registration and title data, which indicate that you are the current owner. |
| Can we assist you further? | If you have difficulties getting your vehicle repaired promptly and without charge, please contact your dealership’s Service Manager for assistance.
RETAIL OWNERS: If you have questions or concerns, please contact our Ford For the hearing impaired call 1-800-232-5952 (TDD). Representatives are available Monday through Friday: 8:00AM – 8:00PM(Eastern Time). FLEET OWNERS: If you have questions or concerns, please contact our Fleet Customer Information Center at 1-800-34-FLEET, choose Option #3, and one of our representatives will be happy to assist you. If you wish to contact us through the Internet, our address is: www.fleet.ford.com. Representatives are available Monday through Friday: 8:00AM – 8:00PM(Eastern Time). If you are still having difficulty getting your vehicle repaired in a reasonable time or without charge, you may write the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Ave. S.E., Washington, D.C. 20590 or call the toll free Vehicle Safety Hotline at 1-888-327-4236 (TTY: 1-800-424-9153) or go to www.safercar.gov. Reference NHTSA Safety Recall 17V-775. |
| Para asistencia en Español | Visite nuestro sitio web para ver este anuncio en Español al siguiente dirección: https://es.owner.ford.com/recall.
Si necesita ayuda o tiene alguna pregunta, por favor llame al Centro de Relación con Clientes al 1-866-436-7332 y presione 2 para Español. |
Thank you for your attention to this important matter.
Ford Customer Service Division
December 1, 2017
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