Compliance Recall 18C02 – Transmission Selector Lever Replacement – 2017-2018 Ford Taurus

March 1, 2018 NHTSA CAMPAIGN NUMBER: 18V141000

Key Can Be Removed Without Being in Park/FMVSS 114

If the key is removed from the ignition while the vehicle is not in the PARK position and the parking brake is not applied, the vehicle may roll away, increasing the risk of a crash.

 

NHTSA Campaign Number: 18V141

Manufacturer Ford Motor Company

Components ELECTRICAL SYSTEM, POWER TRAIN

Potential Number of Units Affected 2,100

 

Summary

Ford Motor Company (Ford) is recalling certain 2017-2018 Ford Taurus vehicles equipped with mechanical key ignition systems. The keys for these vehicles may be able to be removed from the ignition when transmission is not in the PARK position. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 114, “Theft Protection.”

 

Remedy

Ford will notify owners, and dealers will replace the shifter assembly, free of charge. The recall began May 11, 2018. Owners may contact Ford customer service at 1-866-436-7332. Ford’s number for this recall is 18C02.

 

Notes

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

 

Check if your Vehicle has a Recall

 

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March 29, 2018

TO: All U.S. Ford and Lincoln Dealers

SUBJECT: NEW VEHICLE DEMONSTRATION / DELIVERY HOLD
Compliance Recall 18C02
Certain 2017-2018 Taurus with a Floor Mounted Transmission Selector Lever and
Key Ignition
Transmission Selector Lever Replacement

 

AFFECTED VEHICLES

Vehicle	Model Year	Assembly Plant	Build Dates
Taurus	2017-2018	Chicago	July 31, 2017 through February 13, 2018

 

Affected vehicles are identified in OASIS and FSA VIN Lists.

NOTE:  Approximately 1,950 vehicles are affected by this recall.

 

REASON FOR THIS COMPLIANCE RECALL

All of the affected vehicles may not conform to the requirements specified by Federal Motor Vehicle Safety Standard (FMVSS) No. 114, Theft Protection and Rollaway Prevention.  The vehicles were built with an incorrect transmission selector lever that allows the ignition key to be removed in any gear position.  This could increase the risk of accidental rollaway of the vehicle.

 

SERVICE ACTION

Before demonstrating or delivering any new in-stock vehicles involved in this recall, dealers are to replace the transmission selector lever assembly.  This service must be performed on all affected vehicles at no charge to the vehicle owner.

 

OWNER NOTIFICATION MAILING SCHEDULE

Owner letters are expected to be mailed the week of April 30, 2018.  Dealers should repair any affected vehicles that arrive at their dealerships, whether or not the customer has received a letter.

PLEASE NOTE:

Federal law requires dealers to complete this recall service before a new vehicle is delivered to the buyer or lessee.  Violation of this requirement by a dealer could result in a civil penalty of up to $21,000 per vehicle.  Correct all vehicles in your new vehicle inventory before delivery.

 

ATTACHMENTS

Attachment I: Administrative Information
Attachment II: Labor Allowances and Parts Ordering Information
Attachment III: Technical Information
Owner Notification Letter

 

QUESTIONS & ASSISTANCE

For questions and assistance, contact the Special Service Support Center (SSSC) via the SSSC Web Contact Site.  The SSSC Web Contact Site can be accessed through the Professional Technician Society (PTS) website using the SSSC link listed at the bottom of the OASIS VIN report screen or listed under the SSSC tab.

Sincerely,

 

David J. Johnson

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ATTACHMENT I

NEW VEHICLE DEMONSTRATION / DELIVERY HOLD
Compliance Recall 18C02
Certain 2017-2018 Taurus with a Floor Mounted Transmission Selector Lever and Key Ignition
Transmission Selector Lever Replacement

 

OASIS ACTIVATION

OASIS was activated on March 1, 2018.

 

FSA VIN LISTS ACTIVATION

FSA VIN Lists were made available through https://web.fsavinlists.dealerconnection.com on March 1, 2018.  Owner names and addresses will be available by May 4, 2018.

NOTE:  Your FSA VIN Lists may contain owner names and addresses obtained from motor vehicle registration records.  The use of such motor vehicle registration data for any purpose other than in connection with this recall is a violation of law in several states, provinces, and countries.

Accordingly, you must limit the use of this listing to the follow-up necessary to complete this recall.

 

SOLD VEHICLES

• Owners of affected vehicles will be directed to dealers for repairs.
• Immediately contact any of your affected customers whose vehicles are not on your VIN list but are identified in OASIS. Give the customer a copy of the Owner Notification Letter (when available) and schedule a service date.
• Correct other affected vehicles identified in OASIS which are brought to your dealership.
• Dealers are to prioritize repairs of customer vehicles over repairs of new and used vehicle inventory.

 

STOCK VEHICLES

• Parts are not currently available in sufficient quantities to repair all vehicles. Parts orders for dealer stock vehicles with a customer sales contract can be requested through the SSSC.  However, due to limited supply it is possible not all parts requests can be filled.
• Correct all affected units in your new vehicle inventory before delivery.
• Use OASIS to identify any affected vehicles in your used vehicle inventory.

 

DEALER-OPERATED RENTAL VEHICLES

The Fixing America’s Surface Transportation (FAST) Act law effective June 2016 prohibits a rental company from selling, renting or leasing vehicles subject to a safety or compliance recall.  Please consult your legal counsel for legal advice.

 

TITLE BRANDED / SALVAGED VEHICLES

Affected title branded and salvaged vehicles are eligible for this recall.

 

OWNER REFUNDS    

Refunds are not approved for this program.

 

RENTAL VEHICLES  

Rental vehicles are not approved for this program.

 

ADDITIONAL REPAIR (LABOR TIME AND/OR PARTS)

Additional repairs identified as necessary to complete the FSA should be managed as follows:

• For related damage and access time requirements, refer to the Warranty and Policy Manual – Section 6 – Ford/Lincoln Program Policies – Field Service Actions (FSA) – Related Damage.
• For vehicles within new vehicle bumper-to-bumper warranty coverage, no SSSC approval is required.
  • Ford vehicles – 3 years or 36,000 miles
• For vehicles outside new vehicle bumper-to-bumper warranty coverage, submit an Approval Request to the SSSC Web Contact Site prior to completing the repair.

 

CLAIMS PREPARATION AND SUBMISSION

• Enter claims using Dealer Management System (DMS) or One Warranty Solution (OWS) online.
  • When entering claims, select claim type 31: Field Service Action. The FSA number 18C02 is the sub code.
  • For additional claims preparation and submission information, refer to the Recall and Customer Satisfaction Program (CSP) Repairs in the OWS User Guide.
• Additional labor and/or parts must be claimed as related damage on a separate repair line from the FSA. IMPORTANT: Click the radio button on the Related Damage Indicator.

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ATTACHMENT II

NEW VEHICLE DEMONSTRATION / DELIVERY HOLD
Compliance Recall 18C02
Certain 2017-2018 Taurus with a Floor Mounted Transmission Selector Lever and Key Ignition
Transmission Selector Lever Replacement

 

LABOR ALLOWANCES

Description	Labor Operation	Labor Time
Replace transmission selector lever assembly – 2.0L engine	18C02B	0.5
Replace transmission selector lever assembly – 3.5L engine	18C02C	0.6

 

PARTS REQUIREMENTS / ORDERING INFORMATION

Parts are not currently available in sufficient quantities to repair all vehicles.  At this time, repair customer vehicles that arrive at your dealership and dealer stock vehicles with a signed sales contract.  It is anticipated that parts will be available for open ordering the week of April 30, 2018.   

SSSC Web Contact Site:

To place an order for transmission selector lever submit a VIN-specific Part Order contact via the SSSC Web Contact Site.

Part Number	Description	Order Quantity	Claim Quantity
GG1Z-7210-FA	Transmission Selector Lever Assembly	1	1

 

Dealers will be notified via a DOES II communication if circumstances warrant a change in part supply strategy and when open ordering resumes. The DOR/COR number for this recall is 51119.

 

DEALER PRICE  

For latest prices, refer to DOES II.

 

PARTS RETENTION AND RETURN

Follow the provisions of the Warranty and Policy Manual, Section 1 – WARRANTY PARTS RETENTION AND RETURN POLICIES.

 

EXCESS STOCK RETURN

Excess stock returned for credit must have been purchased from Ford Customer Service Division in accordance with Policy Procedure Bulletin 4000.

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ATTACHMENT III

NEW VEHICLE DEMONSTRATION / DELIVERY HOLD – COMPLIANCE RECALL 18C02 – CERTAIN 2017-2018 TAURUS WITH A FLOOR MOUNTED TRANSMISSION SELECTOR LEVER AND KEY IGNITION – TRANSMISSION SELECTOR LEVER REPLACEMENT

 

OVERVIEW

All of the affected vehicles may not conform to the requirements specified by Federal Motor Vehicle Safety Standard (FMVSS) No. 114, Theft Protection and Rollaway Prevention. The vehicles were built with an incorrect transmission selector lever that allows the ignition key to be removed in any gear position. This could increase the risk of accidental rollaway of the vehicle. Before demonstrating or delivering any new in-stock vehicles involved in this recall, dealers are to replace the transmission selector lever assembly.

 

SERVICE PROCEDURE

Recommended Tool List For Replacement:

General Tools	General Equipment
1/4″ Drive Ratchet 6″	Light
1/4″ Drive 7mm and 8mm Sockets
1/4″ Drive 6″ Extension
1/4″ Drive Torque Wrench
1/4″ Drive Electric Impact
Small Trim Tool
Pick Tool

 

1. Replace floor shift selector lever. Please follow the Workshop Manual (WSM) procedures in Section 307-05.

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May 2018

 

* * * IMPORTANT SAFETY RECALL * * *

 

Compliance Recall Notice 18C02 / NHTSA Recall 18V-141

 

Mr. John Sample
123 Main Street
Anywhere, USA 12345

 

Your Vehicle Identification Number (VIN):  12345678901234567

 

This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act.

Ford Motor Company has decided that your vehicle, with the VIN shown above, fails to conform to Federal Motor Vehicle Safety Standard (FMVSS) 114, Theft Protection and Roll Away Prevention.

We apologize for this situation and want to assure you that, with your assistance, we will correct this condition.  Our commitment, together with your dealer, is to provide you with the highest level of service and support.

What is the issue?	Your vehicle may have been built with an incorrect transmission selector lever assembly. This may allow the ignition key to be removed when the selector lever is in a position other than “park”.
What is the risk?	If you remove the ignition key with the transmission in a position other than “park”, the vehicle could roll away, increasing the risk of a crash.
What will Ford and your dealer do?	Parts are now available to repair your vehicle.  Ford Motor Company has authorized your dealer to replace the transmission selector lever assembly free of charge (parts and labor).
How long will it take?	The time needed for this repair is less than one half day.  However, due to service scheduling requirements, your dealer may need your vehicle for a longer period of time.
What should you do?	Please call your dealer without delay and request a service date for Recall            18C02.  Provide the dealer with your VIN, which is printed near your name            at the beginning of this letter. If you do not already have a servicing dealer, you can access www.Fordowner.com for dealer addresses, maps, and driving instructions. Ford Motor Company wants you to have this recall completed on your vehicle.  The vehicle owner is responsible for making arrangements to have the work completed. Please note:  Federal law requires that any vehicle lessor receiving this recall notice must forward a copy of this notice to the lessee within ten days. NOTE:  You can receive information about Recalls and Customer Satisfaction Programs through our FordPass App.  The app can be downloaded through the App Store or Google Play.  In addition there are other features such as reserving and paying for parking in certain locations and controlling certain functions on your vehicle (lock or unlock doors, remote start) if it is equipped to allow control.
What if you no longer own this vehicle?	If you no longer own this vehicle, and have an address for the current owner, please forward this letter to the new owner. You received this notice because government regulations require that notification be sent to the last known owner of record.  Our records are based primarily on state registration and title data, which indicate that you are the current owner.
Can we assist you further?	If you have difficulties getting your vehicle repaired promptly and without charge, please contact your dealership’s Service Manager for assistance. RETAIL OWNERS:  If you have questions or concerns, please contact our Ford Customer Relationship Center at 1-866-436-7332 and one of our representatives will be happy to assist you.  If you wish to contact us through the Internet, our address is:  www.Fordowner.com. For the hearing impaired call 1-800-232-5952 (TDD).  Representatives are available Monday through Friday:  8:00AM – 8:00PM(Eastern Time). FLEET OWNERS:  If you have questions or concerns, please contact our Fleet Customer Information Center at 1-800-34-FLEET, choose Option #3, and one of our representatives will be happy to assist you.  If you wish to contact us through the Internet, our address is:  www.fleet.ford.com. Representatives are available Monday through Friday:  8:00AM – 8:00PM(Eastern Time). If you are still having difficulty getting your vehicle repaired in a reasonable time or without charge, you may write the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Ave. S.E., Washington, D.C. 20590 or call the toll free Vehicle Safety Hotline at 1-888-327-4236 (TTY: 1-800-424-9153) or go to www.safercar.gov.  Reference NHTSA Safety Recall 18V-141.

 

Thank you for your attention to this important matter.

Ford Customer Service Division

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Mayo 2018

 

* * * CAMPAÑA DE SEGURIDAD IMPORTANTE * * *

 

Aviso de campaña de seguridad 18C02/campaña 18V-141 de la NHTSA

 

Sr. Juan Pérez
Calle Principal 123
Ciudad, EE. UU. 12345

 

Número de identificación del vehículo (VIN):  12345678901234567

 

Este aviso se le envía de acuerdo con la Ley nacional de seguridad y tránsito de vehículos de EE. UU.

Ford Motor Company ha determinado que su vehículo, con el VIN antes mencionado, no cumple con la norma federal de seguridad de vehículos de motor (FMVSS) 114, con relación a protección antirrobo y prevención de volcadura.

Lamentamos esta situación y deseamos asegurarle que, con su ayuda, corregiremos el problema.  Nuestro compromiso, junto con el de su distribuidor, es ofrecerle servicio y apoyo de alto nivel.

¿Cuál es el problema?	Su vehículo podría haber sido fabricado con un ensamble de la palanca selectora de la transmisión incorrecto. Esto podría permitir quitar la llave de encendido cuando la palanca selectora está en una posición distinta de “estacionamiento”.
¿Qué riesgo existe?	Si quita la llave de encendido con la transmisión en una posición distinta de “estacionamiento”, el vehículo podía moverse, lo cual aumenta el riesgo de sufrir un choque.
¿Qué medidas adoptarán Ford y su distribuidor?	Las piezas para reparar su vehículo ya se encuentran disponibles.  Ford Motor Company ha autorizado a su distribuidor para que reemplace el ensamble de la palanca selectora de la transmisión sin costo alguno (piezas y mano de obra).
¿Cuánto tiempo tomará?	El tiempo necesario para reparar será menos de medio día.  Sin embargo, debido a los requisitos de planificación de servicio, es posible que su distribuidor tarde un poco más.
¿Qué debe hacer?	Llame a su distribuidor lo antes posible y solicite una cita de servicio para llevar a cabo la campaña 18C02.  Proporcione el VIN a su distribuidor, el cual está impreso debajo de sus datos al comienzo de esta carta. Si aún no tiene un distribuidor para realizar el servicio, puede acceder a www.Fordowner.com para conocer las direcciones de los distribuidores, ver mapas y obtener las instrucciones para llegar. Ford Motor Company le recomienda realizar esta campaña en su vehículo.  El propietario del vehículo es responsable de efectuar los arreglos necesarios para llevar a cabo el trabajo. Tenga presente que:  la ley federal exige que los arrendadores de vehículos que reciban este aviso de campaña envíen una copia del mismo al arrendatario en un plazo de diez días. NOTA:  puede recibir información sobre las campañas y los programas de satisfacción del cliente a través de la aplicación FordPass.  La aplicación se puede descargar a través de App Store o Google Play.  Adicionalmente, existen otras funciones como reserva y pago de estacionamientos en ciertos lugares, además de control de ciertas funciones en el vehículo (bloqueo y desbloqueo de puertas, arranque remoto) si así está equipado para permitir el control.
¿Qué pasa si usted ya no es el propietario del vehículo?	Si usted ya no es el propietario del vehículo y tiene la dirección del propietario actual, le solicitamos que le reenvíe esta carta. Usted recibió este aviso porque las regulaciones del gobierno exigen el envío de notificaciones al propietario conocido más reciente del registro.  Nuestros registros se basan principalmente en datos estatales y de propiedad, que indican que usted es el propietario actual del vehículo.
¿Podemos hacer algo más por usted?	Si tiene problemas para reparar de inmediato su vehículo y sin costo alguno, comuníquese con el Gerente de Servicio de su distribuidor para solicitar ayuda. PROPIETARIOS MINORISTAS:  si tiene dudas o preguntas, comuníquese con nuestro Centro de Relación con Clientes Ford al 1-866-436-7332 y uno de nuestros representantes con gusto lo atenderá.  Si desea comunicarse con nosotros a través de Internet, nuestra dirección es:  www.Fordowner.com. Las personas con problemas de audición pueden llamar al 1-800-232-5952 (TDD).  Los representantes están disponibles de lunes a viernes:  8:00 am a 8:00 pm (hora local). PROPIETARIOS DE FLOTAS:  si tiene dudas o preguntas, comuníquese con nuestro Centro de Información a Clientes de Flotas al 1-800-34FLEET, elija la opción n.° 3 y uno de nuestros representantes con gusto lo atenderá.  Si desea comunicarse con nosotros a través de Internet, nuestra dirección es:  www.fleet.ford.com. Los representantes están disponibles de lunes a viernes:  8:00 am a 8:00 pm (hora local). Si continúa con dificultades para reparar su vehículo en un tiempo razonable o sin cargo, le sugerimos que escriba al Administrador, National Highway Traffic Safety Administration, 1200 New Jersey Ave. S.E., Washington, D.C. 20590 o bien que llame sin cargo a la línea directa de seguridad vehicular al 1-888-327-4236 (TTY: 1-800-424-9153) o visite www.safercar.gov.  Mencione la campaña de seguridad 18V-141 de la NHTSA.

 

Gracias por su atención en este asunto sumamente importante.

Ford, División de Servicio al Cliente

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2 Affected Products

Vehicle

FORD

TAURUS

2017-2018

 

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11 Associated Documents

Recall Acknowledgement

RCAK-18V141-3711.pdf 245.9KB

 

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Non-Compliance Notice 573 Report/FMVSS 114

RCLRPT-18V141-9110.pdf 215.858KB

 

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Miscellaneous Document – Mar 2, 2018 – Ford Media Center – FORD MOTOR COMPANY ISSUES SAFETY COMPLIANCE RECALL FOR SELECT 2017-18 FORD TAURUS VEHICLES FOR POTENTIAL OF IGNITION KEY REMOVAL WHEN VEHICLE IS NOT IN PARK

RMISC-18V141-3405.pdf 61.128KB

 

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Manufacturer Notices(to Dealers,etc)- March 1, 2018 – SUBJECT: NEW VEHICLE DEMONSTRATION / DELIVERY HOLD – Advance Notice – Compliance Recall 18C02

RCMN-18V141-6862.pdf 47.499KB

 

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ISSUED Interim Owner Notification Letter(Part 577)

RIONL-18V141-9807.pdf 100.626KB

 

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Manufacturer Notices(to Dealers,etc)- March 29, 2018 – SUBJECT: NEW VEHICLE DEMONSTRATION / DELIVERY HOLD – Compliance Recall 18C02

RCMN-18V141-3233.pdf 131.068KB

 

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Recall Quarterly Report #2, 2018-3

RCLQRT-18V141-4397.PDF 211.232KB

 

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Recall Quarterly Report #1, 2018-2

RCLQRT-18V141-5538.PDF 211.232KB

 

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Recall Quarterly Report #3, 2018-4

RCLQRT-18V141-1553.PDF 211.331KB

 

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ISSUED Owner Notification Letter(Part 577)

RCONL-18V141-8711.pdf 202.288KB

 

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Recall Quarterly Report #4, 2019-1

RCLQRT-18V141-4938.PDF 211.441KB

 

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Latest Recalls Documents

https://www-odi.nhtsa.dot.gov/acms/cs/documentList.xhtml?docId=18V141&docType=RCL

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