Safety Recall 17S35 - PRNDL Indicator And Momentary Reverse Engagement

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October 23, 2017 NHTSA CAMPAIGN NUMBER: 17V669000

Unidentified or unintended gear selection may cause the vehicle to move in a way that was not intended by the driver, increasing the risk of crash or injury.

NHTSA Campaign Number: 17V669

Manufacturer Ford Motor Company

Components POWER TRAIN

Potential Number of Units Affected 12,429

Summary

Ford Motor Company (Ford) is recalling certain 2018 F-150 vehicles equipped with a 3.3L engine, a 6-speed transmission and a column mounted shift lever. Quickly moving the shift lever from Park to Drive may cause a loss of gear indication on the instrument cluster display and a momentary selection of an unintended gear, such as Reverse or Neutral before the vehicle achieves Drive function.

Remedy

Ford will notify owners, and dealers will reprogram the powertrain control module, free of charge. Owners may contact Ford Customer Service at 1-866-436-7332. Ford’s number for this recall is 17S35.

Notes

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

Check if your Vehicle has a Recall

AFFECTED VEHICLES

Vehicle	Model Year	Assembly Plant	Build Dates
2018	F-150	Dearborn	January 12, 2017 through October 9, 2017
2018	F-150	Kansas City	January 30, 2017 through October 9, 2017

REASON FOR THIS SAFETY RECALL

In some of the affected vehicles, due to a calibration error, if the driver moves the transmission shifter from Park to Drive very quickly, the vehicle may exhibit a loss of PRNDL gear indication in the instrument cluster and momentary (about one second) vehicle movement in Reverse before the vehicle achieves forward Drive function. This could result in unintended vehicle movement, increasing the risk of accident or injury. A driver could alternatively experience momentary Neutral operation rather than Reverse.

SERVICE ACTION

Dealers are to reprogram the powertrain control module (PCM) with IDS Release 107.04 (expected to be released on October 25, 2017) or higher level. This service must be performed on all affected vehicles at no charge to the vehicle owner.

When operating affected vehicles prior to this repair, make sure to carefully shift into the desired gear, and confirm intended gear selection in the PRNDL instrument cluster display.

OWNER NOTIFICATION MAILING SCHEDULE

Owner letters are expected to be mailed the week of November 20, 2017. Dealers should repair any affected vehicles that arrive at their dealerships, whether or not the customer has received a letter.

PLEASE NOTE:

Federal law requires dealers to complete this recall service before a new vehicle is delivered to the buyer or lessee. Violation of this requirement by a dealer could result in a civil penalty of up to $21,000 per vehicle. Correct all vehicles in your new vehicle inventory before delivery.

SOLD VEHICLES

Owners of affected vehicles will be directed to dealers for repairs.
Immediately contact any of your affected customers whose vehicles are not on your VIN list but are identified in OASIS. Give the customer a copy of the Owner Notification Letter (when available) and schedule a service date.
Correct other affected vehicles identified in OASIS which are brought to your dealership.
Dealers are to prioritize repairs of customer vehicles over repairs of new and used vehicle inventory.

STOCK VEHICLES

Correct all affected units in your new vehicle inventory before delivery.

DEALER-OPERATED RENTAL VEHICLES

The Fixing America’s Surface Transportation (FAST) Act law effective June 2016 prohibits a rental company from selling, renting or leasing vehicles subject to a safety or compliance recall. Please consult your legal counsel for legal advice.

TITLE BRANDED / SALVAGED VEHICLES

Affected title branded and salvaged vehicles are eligible for this recall.

OWNER REFUNDS

Refunds are not approved for this program.

RENTAL VEHICLES

Rental vehicles are not approved for this program.

PARTS REQUIREMENTS / ORDERING INFORMATION

Parts are not required to complete this repair.

ATTACHMENT III

CERTAIN 2018 MODEL YEAR F-150 VEHICLES EQUIPPED WITH 3.3L ENGINE AND 6R80 TRANSMISSION — POWERTRAIN CONTROL MODULE REPROGRAMMING

OVERVIEW

When operating affected vehicles prior to this repair, make sure to carefully shift into the desired gear, and confirm intended gear selection in the PRNDL instrument cluster display.

SERVICE PROCEDURE

Module Reprogramming

NOTE: Reprogram appropriate vehicle modules before performing diagnostics and clear all DTCs after programming. For DTCs generated after reprogramming, follow normal diagnostic service procedures.

Connect a battery charger to the 12V battery.
Reprogram the PCM using Integrated Diagnostic Software (IDS) release 107.04 or higher.

NOTE: Calibration files may also be obtained at www.motorcraftservice.com.

NOTE: Follow the IDS on-screen instructions to complete the reprogramming procedure.

Disconnect the battery charger from the 12V battery once the reprogramming has completed.

Important Information for Module Programming

NOTE: When programming or reprogramming a module, use the following basic checks to ensure programming completes without errors.

Make sure the 12V battery is fully charged before carrying out the programming steps and connect IDS/scan tool to a power source.
Inspect Vehicle Communication Module (VCM) and cables for any damage. Make sure scan tool connections are not interrupted during programming.
A hardwired connection is strongly recommended.
Turn off all unnecessary accessories (radio, heated/cooled seats, headlamps, interior lamps, HVAC system, etc.) and close doors.
Disconnect/depower any aftermarket accessories (remote start, alarm, power inverter, CB radio, etc.).
Follow all scan tool on-screen instructions carefully.
Disable IDS/scan tool sleep mode, screensaver, hibernation modes.
Create all sessions key on engine off (KOEO). Starting the vehicle before creating a session will cause errors within the programming inhale process.

Recovering a module when programming has resulted in a blank module:
NEVER DELETE THE ORIGINAL SESSION!

a. Obtain the original IDS that was used when the programming error occurred during module reprogramming (MR) or programmable module installation (PMI).

b. Disconnect the VCM from the data link connector (DLC) and the IDS.

c. Reconnect the VCM to IDS and then connect to the DLC. Once reconnected, the VCM icon should appear in the corner of the IDS screen. If it does not, troubleshoot the IDS to VCM connection.

d. Locate the original vehicle session when programming failed. This should be the last session used in most cases. If not, use the session created on the date that the programming failed.

NOTE: If the original session is not listed in the previous session list, click the Recycle Bin icon at the lower right of the previous session screen. This loads any deleted sessions and allows you to look through them. Double-click the session to restore it.

e. Once the session is loaded, the failed process should resume automatically.

f. If programming does not resume automatically, proceed to the Module Programming menu and select the previously attempted process, PMI or MR.

g. Follow all on-screen prompts/instructions.

h. The last screen on the IDS may list additional steps required to complete the programming process. Make sure all applicable steps listed on the screen are followed in order.

FORD MEDIA CENTER

Ford Issues Four Safety Recalls in North America

DEARBORN, Mich., Oct. 25, 2017 – Ford Motor Company is issuing four safety recalls in North America. Details are as follows:

2015-17 Ford Transit vehicles equipped with trailer tow module

Ford is issuing a safety recall for approximately 73,000 2015-17 Ford Transit vehicles equipped with a trailer tow module for water intrusion into the module and connector resulting in potential wiring corrosion and damage to the module.
In affected vehicles, water intrusion into the module may result in rapid flashing of the turn signals, loss of the instrument cluster display, loss of heater and air conditioning controls, and loss of multimedia including radio, screens and SYNC. Wiring corrosion from prolonged water intrusion could also result in an electrical short to the ground, which could cause uncommanded seat belt pretensioner deployment, a burning smell and/or increased risk of fire, including when the vehicle is parked and the ignition is off.
Ford is not aware of any accidents or injuries associated with this issue. Ford is aware of two reports of vehicle fires on Canadian fleet vehicles potentially related to this condition.
Affected vehicles include 2015-17 Ford Transit vehicles built at Kansas City Assembly Plant, Feb. 3, 2014 to Aug. 2, 2017.
The recall involves approximately 73,443 vehicles in North America with 65,206 in the United States and federalized territories and 8,365 in Canada. The Ford reference number for this recall is 17S34.
Until the final repair is performed, customers will be instructed to park their vehicles outside. As an interim repair, until parts are available for the final repair, customers may have dealers disable the trailer module. For the final repair, dealers will add a drainage hole to the driver’s door stepwell and incorporate a fuse into the vehicle wiring harness. All of these services and repairs will be performed at no cost to the customer.

2018 Ford F-150 vehicles with 3.3-liter engine, six-speed transmission and column-mounted shift lever

Ford is issuing a safety recall for approximately 15,000 2018 Ford F-150 vehicles with 3.3liter engines, six-speed transmissions and column-mounted shift lever for inaccurate gear selection that could result in unintended vehicle movement.
In affected vehicles, rapid movement of the transmission shifter from park to drive may cause loss of PRNDL gear indication in the instrument cluster and momentary engagement of reverse operation before the vehicle achieves forward drive function. An operator could alternatively experience momentary neutral operation rather than reverse. Unintended vehicle movement may increase the risk of accident or injury.
Ford is not aware of any accidents or injuries associated with this issue.
Affected vehicles include:
2018 Ford F-150 vehicles built at Dearborn Assembly Plant, Jan. 12, 2017 to Oct. 9, 2017
2018 Ford F-150 vehicles built at Kansas City Assembly Plant, Jan. 30, 2017 to Oct. 9, 2017
The recall involves approximately 15,031 vehicles in North America with 12,429 in the United States and federalized territories, 2,023 in Canada and 579 in Mexico. The Ford reference number for this recall is 17S35.
Dealers will reprogram the powertrain control module with the latest level calibration software at no cost to the customer. Prior to completion of repairs, customers and dealers will be instructed to carefully shift into the desired gear and confirm intended gear selection in the PRNDL instrument cluster display.

2017 Ford F-150 vehicles with 10-speed automatic transmission

Ford is issuing a safety recall for approximately 15,000 2017 Ford F-150 vehicles with 10-speed automatic transmissions for an inability to shift the transmission using the shift lever.
In affected vehicles, the pin attaching the transmission shift linkage to the transmission may come out. If this happens, movement of the shift lever by the driver will not change the transmission gear, which will remain in the gear it was in when the pin came out regardless of the position of the shift lever. The shifter indicator could display inaccurate information and the key can be removed even if the vehicle is not in park; however, a warning chime will sound and a message will be displayed in the instrument cluster indicating “Transmission not in park.” If the transmission is not in the park or neutral position, the driver would not be able to restart the vehicle. If a vehicle cannot be shifted to park and the parking brake is not applied, unintended vehicle movement may occur, increasing the risk of a crash.
Ford is not aware of any accidents or injuries associated with this issue.
Affected vehicles include:
2017 Ford F-150 vehicles built at Kansas City Assembly Plant, Sept. 16, 2016 to Aug. 9, 2017
2017 Ford F-150 vehicles built at Dearborn Assembly Plant, Aug. 23, 2016 to July 2, 2017
The recall involves approximately 14,952 vehicles in North America, including 11,783 in the United States and federalized territories, 3,169 in Canada and 701 in Mexico. The Ford reference number for this recall is 17S36.
Dealers will remove the roll pin and replace it with an updated part at no cost to the customer. Prior to getting their vehicle repaired, customers and dealers will be instructed to make sure the parking brake is applied whenever the vehicle is parked.

2018 Ford F-150 vehicles with 3.5-liter engine

Ford is issuing a safety recall for approximately 30 2018 Ford F-150 vehicles with 3.5-liter engines for possible loss of motive power and engine failure.
In affected vehicles, certain cylinder heads manufactured for 3.5-liter engines are missing machined holes intended to supply lubrication to the camshaft-bearing journals. Lack of proper camshaft lubrication will result in premature engine failure and loss of motive power without warning while driving, increasing the risk of accident or injury.
Ford is not aware of any accidents or injuries associated with this issue.
Affected vehicles include:
2018 Ford F-150 vehicles built at Dearborn Assembly Plant, Sept. 3-16, 2017
2018 Ford F-150 vehicles built at Kansas City Assembly Plant, Sept. 5-17, 2017
The recall involves approximately 30 vehicles in North America with 22 in the United States and federalized territories, seven in Canada and one in Mexico. The Ford reference number for this recall is 17S37.
Ford is not aware of any affected vehicles that have left the hands of dealers. If a vehicle is in the possession of an owner, arrangements will be made to transport that vehicle to a Ford or Lincoln dealer to have the engine replaced at no cost.

SEOCONTENT-START**************************************************************************************************************Ford Motor Company Ford Customer Service Division P.O. Box 1904 Dearborn, Michigan 48121-1904 * * * IMPORTANT SAFETY RECALL REMINDER * * * According to our records, your 2018 F-150 Ford Truck has not had necessary safety recall repairs made. We urge you to have the free repair performed at your local dealership as soon as possible. KEY INFORMATION l Your vehicle is involved in an important safety recall l Your safety is important to us. Schedule an appointment to have service procedure completed l This procedure will be performed free of charge Recall Number and Description: 17S35 – PRNDL INDICATOR What is the Issue? On your vehicle, due to a calibration error, if a driver moves the transmission shifter from Park to Drive very quickly, the vehicle may momentarily move in Reverse before achieving Drive function and lose PRNDL gear indication in the instrument cluster. A driver could alternatively experience momentary Neutral operation rather than Reverse. This calibration error may result in unintended vehicle movement, increasing the risk of accident or injury. What Are We Asking You To Do? Please contact your dealer to schedule an appointment to have this important service procedure completed. If you do not already have a servicing dealer, you can access owner.ford.com for dealer addresses, maps and driving instructions. The vehicle owner is responsible for having this service action performed. Ford Motor Company reserves the right to deny coverage for any vehicle damage that may result from failure to have this recall performed on a timely basis. Therefore, please have this recall performed as soon as possible. Service Assistance: If you have additional questions, please contact the Ford Motor Company Customer Relationship Center at 1-866-436-7332 and one of our representatives will be happy to assist you. For the hearing impaired call 1-800-232-5952 (TDD). Office Hours are Monday through Friday: 8:00AM – 5:00PM (Your Local Time). If you wish to contact us through the Internet, our address is: owner.ford.com. If your authorized dealer has recently completed this recall repair, please disregard this reminder. We apologize for any inconvenience this may cause and want to assure you that, with your assistance, we will correct this condition. Our commitment, together with your dealer, is to provide you with the highest level of service and support. Thank you for your attention to this important matter. Ford Customer Service Division Ford Motor Company División de Servicio al Cliente de Ford P. O. Box 1904 Dearborn, Michigan 48121 Abril de 2021 * * * RECORDATORIO DE CAMPAÑA DE SEGURIDAD IMPORTANTE * * * Según nuestros registros, en su 2018 F-150 Ford Truck no se han realizado las reparaciones necesarias correspondientes a esta campaña de seguridad. Le solicitamos que realice esta reparación gratuita en su distribuidor local lo antes posible. INFORMACIÓN CLAVE l Su vehículo ha sido incluido en una importante campaña de seguridad. l Su seguridad es muy importante para nosotros. Programe una cita para completar el procedimiento de servicio. l Este procedimiento se llevará a cabo sin costo alguno. l Si necesita ayuda o tiene alguna pregunta, por favor llame al Centro de Relación con Clientes al 1-866-436-7332 y presione 2 para Español. Número y descripción de la campaña: 17S35 – INDICADOR PRNDL ¿Cuál es el problema? En su vehículo, debido a un error de calibración, si un conductor mueve la palanca de cambio de la transmisión de Estacionamiento a Manejo de forma muy rápida, el vehículo podría engancharse momentáneamente en Reversa antes de lograr la función de Manejo y perder la indicación de la marcha PRNDL en el tablero de instrumentos. Un conductor alternativamente podría experimentar un funcionamiento momentáneo de Neutral en lugar que Reversa. Este error de calibración podría generar un movimiento no intencionado del vehículo, lo cual aumenta el riesgo de sufrir un accidente o lesiones. ¿Qué le solicitamos hacer? Comuníquese con su distribuidor a fin de programar una cita para llevar a cabo este importante procedimiento de servicio. Si aún no tiene un distribuidor para realizar el servicio, puede acceder a owner.ford.com para conocer las direcciones de los distribuidores, ver mapas y obtener las instrucciones para llegar. El propietario del vehículo es responsable de realizar estas acciones de servicio. Ford Motor Company se reserva el derecho de negar la cobertura en caso de que el vehículo hubiese sufrido daños por no haber realizado la campaña de manera oportuna. Por lo tanto, le solicitamos que realice esta campaña lo antes posible. Servicio de asistencia: Si tiene preguntas, comuníquese con el Centro de Relación con Clientes de Ford Motor Company al 1-866-436-7332 y uno de nuestros representantes con gusto lo atenderá. Las personas con problemas de audición pueden llamar al 1-800-232-5952 (TDD). El horario de atención es de lunes a viernes, de 8:00 a.m. a 5:00 p.m. (hora local). Si desea comunicarse con nosotros a través de Internet, nuestra dirección es: owner.ford.com. Si ya realizó esta reparación en su distribuidor autorizado, ignore este aviso. Lamentamos cualquier inconveniente causado y deseamos asegurarle que, con su ayuda, corregiremos el problema. Nuestro compromiso, junto con el de su distribuidor, es ofrecerle servicio y apoyo de alto nivel. Gracias por su atención en este asunto sumamente importante. Ford, División de Servicio al Cliente**************************************************************************************************************Ford Motor Company Ford Customer Service Division P.O. Box 1904 Dearborn, Michigan 48121-1904 * * * IMPORTANT SAFETY RECALL REMINDER * * * According to our records, your 2018 F-150 Ford Truck has not had necessary safety recall repairs made. We urge you to have the free repair performed at your local dealership as soon as possible. KEY INFORMATION l Your vehicle is involved in an important safety recall l Your safety is important to us. Schedule an appointment to have service procedure completed l This procedure will be performed free of charge Recall Number and Description: 17S35 – PRNDL Indicator What is the Issue? On your vehicle, due to a calibration error, if a driver moves the transmission shifter from Park to Drive very quickly, the vehicle may momentary move in Reverse before achieving Drive function and lose PRNDL gear indication in the instrument cluster. A driver could alternatively experience momentary Neutral operation rather than Reverse. This calibration error may result in unintended vehicle movement, increasing the risk of accident or injury. What Are We Asking You To Do? Please contact your dealer to schedule an appointment to have this important service procedure completed. If you do not already have a servicing dealer, you can access www.Fordowner.com for dealer addresses, maps and driving instructions. The vehicle owner is responsible for having this service action performed. Ford Motor Company reserves the right to deny coverage for any vehicle damage that may result from failure to have this recall performed on a timely basis. Therefore, please have this recall performed as soon as possible. Service Assistance: If you have additional questions, please contact the Ford Motor Company Customer Relationship Center at 1-866-436-7332 and one of our representatives will be happy to assist you. For the hearing impaired call 1-800-232-5952 (TDD). Office Hours are Monday through Friday: 8:00AM – 5:00PM (Your Local Time). If you wish to contact us through the Internet, our address is: www.Fordowner.com. If your authorized dealer has recently completed this recall repair, please disregard this reminder. We apologize for any inconvenience this may cause and want to assure you that, with your assistance, we will correct this condition. Our commitment, together with your dealer, is to provide you with the highest level of service and support. Thank you for your attention to this important matter. Ford Customer Service Division Ford Motor Company División de Servicio al Cliente de Ford P. O. Box 1904 Dearborn, Michigan 48121 * * * RECORDATORIO DE CAMPAÑA DE SEGURIDAD IMPORTANTE * * * Según nuestros registros, en su 2018 F-150 Ford Truck 2012 no se han realizado las reparaciones necesarias correspondientes a esta campaña de seguridad. Le solicitamos que realice esta reparación gratuita en su distribuidor local lo antes posible. INFORMACIÓN CLAVE l Su vehículo ha sido incluido en una importante campaña de seguridad. l Su seguridad es muy importante para nosotros. Programe una cita para completar el procedimiento de servicio. l Este procedimiento se llevará a cabo sin costo alguno. l Si necesita ayuda o tiene alguna pregunta, por favor llame al Centro de Relación con Clientes al 1-866-436-7332 y presione 2 para Español. Número y descripción de la campaña: 17S35 – Indicador PRNDL ¿Cuál es el problema? En su vehículo, debido a un error de calibración, si un conductor mueve la palanca de cambio de la transmisión de Estacionamiento a Manejo de forma muy rápida, el vehículo podría moverse momentáneamente en Reversa antes de lograr la función de Manejo y perder la indicación de la marcha PRNDL en el tablero de instrumentos. Alternativamente, un conductor podría experimentar de forma momentánea funcionamiento en Neutral en lugar de Reversa. Este error de calibración podría generar un movimiento no intencionado del vehículo, lo cual aumenta el riesgo de sufrir un accidente o lesiones. ¿Qué le solicitamos hacer? Comuníquese con su distribuidor a fin de programar una cita para llevar a cabo este importante procedimiento de servicio. Si aún no tiene un distribuidor para realizar el servicio, puede acceder a www.Fordowner.com para conocer las direcciones de los distribuidores, ver mapas y obtener las instrucciones para llegar. El propietario del vehículo es responsable de realizar estas acciones de servicio. Ford Motor Company se reserva el derecho de negar la cobertura en caso de que el vehículo hubiese sufrido daños por no haber realizado la campaña de manera oportuna. Por lo tanto, le solicitamos que realice esta campaña lo antes posible. Servicio de asistencia: Si tiene preguntas, comuníquese con el Centro de Relación con Clientes de Ford Motor Company al 1-866-436-7332 y uno de nuestros representantes con gusto lo atenderá. Las personas con problemas de audición pueden llamar al 1-800-232-5952 (TDD). El horario de atención es de lunes a viernes, de 8:00 a.m. a 5:00 p.m. (hora local). Si desea comunicarse con nosotros a través de Internet, nuestra dirección es: www.Fordowner.com. Si ya realizó esta reparación en su distribuidor autorizado, ignore este aviso. Lamentamos cualquier inconveniente causado y deseamos asegurarle que, con su ayuda, corregiremos el problema. Nuestro compromiso, junto con el de su distribuidor, es ofrecerle servicio y apoyo de alto nivel. Gracias por su atención en este asunto sumamente importante. Ford, División de Servicio al Cliente**************************************************************************************************************Ford Motor Company Ford Customer Seiv1ce Division P. 0. Box 1904 Dearborn, Michigan 48121-1904 330 Town Center Dr December 2017 Ste 500 Dearborn, Ml 48126-2796 * * * IMPORT ANT SAFETY RECALL * * * (PROGRAMA DE SEGUR/DAD IMPORTANTE) Safety Recall Notice 17S35 / NHTSA Recall 17V-669 Aviso de Revision de Seguridad 17S35 2018 F-150 Ford Truck Your Vehicle Identification Number (VIN): This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act. Ford Motor Company has decided that a defect which relates to motor vehicle safety exists in your vehicle with the VIN shown above. We apologize for this situation and want to assure you that, with your assistance, we will correct this condition. Our commitment, together with your dealer, is to provide you with the highest level of service and support. What is the issue? What is the risk? What will Ford and your dealer do? How long will it take? What should you do? On your vehicle, due to a calibration error, if a driver moves the transmission shifter from Park to Drive very quickly, the vehicle may momentary move in Reverse before achieving Drive function and lose PRNDL gear indication in the instrument cluster. A driver could alternatively experience momentary Neutral operation rather than Reverse. This calibration error may result in unintended vehicle movement, increasing the risk of accident or injury. Ford Motor Company has authorized your dealer to reprogram the powertrain control module (PCM) free of charge (parts and labor). The time needed for this repair is less than one-half day. However, due to service scheduling requirements, your dealer may need your vehicle for a longer period of time. Until your vehicle is repaired, make sure to carefully shift into the desired gear and confirm intended gear selection in the PRNDL instrument cluster display. Please call your dealer without delay to schedule a service appointment for Recall 17S35. Provide the dealer with your VIN, which is printed near your name at the beginning of this letter. What should you do? (continued) What if you no longer own this vehicle? Can we assist you further? Para asistencia en Espanol If you do not already have a servicing dealer, you can access www.Fordowner.com for dealer addresses, maps, and driving instructions. Ford Motor Company wants you to have this safety recall completed on your vehicle. The vehicle owner is responsible for making arrangements to have the work completed. Please note: Federal law requires that any vehicle lessor receiving this recall notice must forward a copy of this notice to the lessee within ten days. NOTE: You can receive information about Recalls and Customer Satisfaction Programs through our FordPass App. The app can be downloaded through the App Store or Google Play. In addition there are other features such as reserving and paying for parking in certain locations and controlling certain functions on your vehicle (lock or unlock doors, remote start) if it is equipped to allow control. If you no longer own this vehicle, and have an address for the current owner, please forward this letter to the new owner. You received this notice because government regulations require that notification be sent to the last known owner of record. Our records are based primarily on state registration and title data, which indicate that you are the current owner. If you have difficulties getting your vehicle repaired promptly and without charge, please contact your dealership’s Service Manager for assistance. RETAIL OWNERS: If you have questions or concerns, please contact our Ford Customer Relationship Center at 1-866-436-7332 and one of our representatives will be happy to assist you. If you wish to contact us through the Internet, our address is: www.Fordowner.com. For the hearing impaired call 1-800-232-5952 (TDD). Representatives are available Monday through Friday: 8:00AM – 8:00PM (Eastern Time). FLEET OWNERS: If you have questions or concerns, please contact our Fleet Customer Information Center at 1-800-34-FLEET, choose Option #3, and one of our representatives will be happy to assist you. If you wish to contact us through the Internet, our address is: www.fleet.ford.com. Representatives are available Monday through Friday: 8:00AM – 8:00PM (Eastern Time). Visite nuestro sitio web para ver este anuncio en Espanol al siguiente direcci6n: https://es.owner.ford.com/recall. Si necesita ayuda o tiene alguna pregunta, par favor llame al Centro de Relacion con Clientes al 1-866-436-7332 y presione 2 para Espanol. Thank you for your attention to this important matter. Ford Customer Service Division************************************************************************************************************** Copyright 2017 Ford Motor Company Michael A. Berardi Ford Motor Company Director P. O. Box 1904 Service Engineering Operations Dearborn, Michigan 48121 Ford Customer Service Division October 24, 2017 TO: All U.S. Ford and Lincoln Dealers SUBJECT: NEW VEHICLE DEMONSTRATION / DELIVERY HOLD – Safety Recall 17S35 Certain 2018 Model Year F-150 Vehicles with 3.3L Engine and 6R80 Transmission PRNDL Indicator and Momentary Reverse Engagement AFFECTED VEHICLES Vehicle Model Year Assembly Plant Build Dates 2018 F-150 Dearborn January 12, 2017 through October 9, 2017 2018 F-150 Kansas City January 30, 2017 through October 9, 2017 Affected vehicles are identified in OASIS and FSA VIN Lists. REASON FOR THIS SAFETY RECALL In some of the affected vehicles, due to a calibration error, if the driver moves the transmission shifter from Park to Drive very quickly, the vehicle may exhibit a loss of PRNDL gear indication in the instrument cluster and momentary (about one second) vehicle movement in Reverse before the vehicle achieves forward Drive function. This could result in unintended vehicle movement, increasing the risk of accident or injury. A driver could alternatively experience momentary Neutral operation rather than Reverse. SERVICE ACTION Dealers are to reprogram the powertrain control module (PCM) with IDS Release 107.04 (expected to be released on October 25, 2017) or higher level. This service must be performed on all affected vehicles at no charge to the vehicle owner. When operating affected vehicles prior to this repair, make sure to carefully shift into the desired gear, and confirm intended gear selection in the PRNDL instrument cluster display. OWNER NOTIFICATION MAILING SCHEDULE Owner letters are expected to be mailed the week of November 20, 2017. Dealers should repair any affected vehicles that arrive at their dealerships, whether or not the customer has received a letter. PLEASE NOTE: Federal law requires dealers to complete this recall service before a new vehicle is delivered to the buyer or lessee. Violation of this requirement by a dealer could result in a civil penalty of up to $21,000 per vehicle. Correct all vehicles in your new vehicle inventory before delivery. ATTACHMENTS Attachment I: Administrative Information Attachment II: Labor Allowances and Parts Ordering Information Attachment III: Technical Information Owner Notification Letter  Copyright 2017 Ford Motor Company QUESTIONS & ASSISTANCE For questions and assistance, contact the Special Service Support Center (SSSC) via the SSSC Web Contact Site. The SSSC Web Contact Site can be accessed through the Professional Technician Society (PTS) website using the SSSC link listed at the bottom of the OASIS VIN report screen or listed under the SSSC tab. Sincerely, Michael A. Berardi  Copyright 2017 Ford Motor Company ATTACHMENT I Page 1 of 2 NEW VEHICLE DEMONSTRATION / DELIVERY HOLD – Safety Recall 17S35 Certain 2018 Model Year F-150 Vehicles with 3.3L Engine and 6R80 Transmission PRNDL Indicator and Momentary Reverse Engagement OASIS ACTIVATION OASIS will be activated on October 24, 2017. FSA VIN LISTS ACTIVATION FSA VIN Lists will be available through https://web.fsavinlists.dealerconnection.com on October 24, 2017. Owner names and addresses will be available by December 5, 2017. NOTE: Your FSA VIN Lists may contain owner names and addresses obtained from motor vehicle registration records. The use of such motor vehicle registration data for any purpose other than in connection with this recall is a violation of law in several states, provinces, and countries. Accordingly, you must limit the use of this listing to the follow-up necessary to complete this recall. SOLD VEHICLES • Owners of affected vehicles will be directed to dealers for repairs. • Immediately contact any of your affected customers whose vehicles are not on your VIN list but are identified in OASIS. Give the customer a copy of the Owner Notification Letter (when available) and schedule a service date. • Correct other affected vehicles identified in OASIS which are brought to your dealership. • Dealers are to prioritize repairs of customer vehicles over repairs of new and used vehicle inventory. STOCK VEHICLES • Correct all affected units in your new vehicle inventory before delivery. DEALER-OPERATED RENTAL VEHICLES The Fixing America’s Surface Transportation (FAST) Act law effective June 2016 prohibits a rental company from selling, renting or leasing vehicles subject to a safety or compliance recall. Please consult your legal counsel for legal advice. TITLE BRANDED / SALVAGED VEHICLES Affected title branded and salvaged vehicles are eligible for this recall. ADDITIONAL REPAIR (LABOR TIME AND/OR PARTS) Additional repairs identified as necessary to complete the FSA should be managed as follows: • For vehicles within new vehicle bumper-to-bumper warranty coverage, follow existing warranty and policy guidelines for related damage claims. No SSSC approval is required for these vehicles: o Ford vehicles – 3 years or 36,000 miles • For vehicles outside new vehicle bumper-to-bumper warranty coverage, submit an Approval Request to the SSSC Web Contact Site prior to completing the repair.  Copyright 2017 Ford Motor Company ATTACHMENT I Page 2 of 2 NEW VEHICLE DEMONSTRATION / DELIVERY HOLD – Safety Recall 17S35 Certain 2018 Model Year F-150 Vehicles with 3.3L Engine and 6R80 Transmission PRNDL Indicator and Momentary Reverse Engagement OWNER REFUNDS Refunds are not approved for this program. RENTAL VEHICLES Rental vehicles are not approved for this program. CLAIMS PREPARATION AND SUBMISSION • Enter claims using Direct Warranty Entry (DWE) or One Warranty Solution (OWS). o DWE: refer to ACESII manual for claims preparation and submission information. o OWS: when entering claims in DMS software, select claim type 31: Field Service Action. The FSA number (17S35) is the sub code. • Additional labor and/or parts must be claimed as related damage on a separate repair line from the FSA.  Copyright 2017 Ford Motor Company ATTACHMENT II Page 1 of 1 NEW VEHICLE DEMONSTRATION / DELIVERY HOLD – Safety Recall 17S35 Certain 2018 Model Year F-150 Vehicles with 3.3L Engine and 6R80 Transmission PRNDL Indicator and Momentary Reverse Engagement LABOR ALLOWANCES Description Labor Operation Labor Time Reprogram the PCM using IDS release 107.04 or higher 17S35B 0.3 Hours PARTS REQUIREMENTS / ORDERING INFORMATION Parts are not required to complete this repair. ATTACHMENT Ill PAGE 1 OF 2 SAFETY RECALL 17S35 CERTAIN 2018 MODEL YEAR F-150VEHICLES EQUIPPED WITH 3.3L ENGINE AND 6R80 TRANSMISSION – POWERTRAIN CONTROL MODULE REPROGRAMMING OVERVIEW In some of the affected vehicles, due to a calibration error, if the driver moves the transmission shifter from Park to Drive very quickly, the vehicle may exhibit a loss of PRNDL gear indication in the instrument cluster and momentary (about one second) vehicle movement in Reverse before the vehicle achieves forward Drive function. This could result in unintended vehicle movement, increasing the risk of accident or injury. A driver could alternatively experience momentary Neutral operation rather than Reverse. Dealers are to reprogram the powertrain control module (PCM) with IDS Release 107.04 (expected to be released on October 25, 2017) or higher level. When operating affected vehicles prior to this repair, make sure to carefully shift into the desired gear, and confirm intended gear selection in the PRNDL instrument cluster display. SERVICE PROCEDURE Module Reprogramming NOTE: Reprogram appropriate vehicle modules before performing diagnostics and clear all DTCs after programming. For DTCs generated after reprogramming, follow normal diagnostic service procedures. 1. Connect a battery charger to the 12V battery. 2. Reprogram the PCM using Integrated Diagnostic Software {IDS) release 107.04 or higher. NOTE: Calibration files may also be obtained at www.motorcraftservice.com. NOTE: Follow the IDS on-screen instructions to complete the reprogramming procedure. 3. Disconnect the battery charger from the 12V battery once the reprogramming has completed . • CPR © 2017 FORD MOTOR COMPANY fij , DEARBORN. MICHIGAN 48121 1012017 Important Information for Module Programming ATTACHMENT Ill PAGE 2 OF 2 SAFETY RECALL 17S35 NOTE: When programming or reprogramming a module, use the following basic checks to ensure programming completes without errors. • Make sure the 12V battery is fully charged before carrying out the programming steps and connect IDS/scan tool to a power source. • Inspect Vehicle Communication Module (VCM) and cables for any damage. Make sure scan tool connections are not interrupted during programming. • A hardwired connection is strongly recommended. • Turn off all unnecessary accessories (radio, heated/cooled seats, headlamps, interior lamps, HVAC system, etc.) and close doors. • Disconnect/depower any aftermarket accessories (remote start, alarm, power inverter, CB radio, etc.). • Follow all scan tool on-screen instructions carefully. • Disable IDS/scan tool sleep mode, screensaver, hibernation modes. • Create all sessions key on engine off (KOEO). Starting the vehicle before creating a session will cause errors within the programming inhale process. Recovering a module when programming has resulted in a blank module: NEVER DELETE THE ORIGINAL SESSION! a. Obtain the original IDS that was used when the programming error occurred during module reprogramming (MR) or programmable module installation (PMI). b. Disconnect the VCM from the data link connector (DLC) and the IDS. c. Reconnect the VCM to IDS and then connect to the DLC. Once reconnected, the VCM icon should appear in the corner of the IDS screen. If it does not, troubleshoot the IDS to VCM connection. d. Locate the original vehicle session when programming failed. This should be the last session used in most cases. If not, use the session created on the date that the programming failed. NOTE: If the original session is not fisted in the previous session list, click the Recycle Bin icon at the lower right of the previous session screen. This loads any deleted sessions and allows you to look through them. Double-click the session to restore it. e. Once the session is loaded, the failed process should resume automatically. f. If programming does not resume automatically, proceed to the Module Programming menu and select the previously attempted process, PMI or MR. g. Follow all on-screen prompts/instructions. h. The last screen on the IDS may list additional steps required to complete the programming process. Make sure all applicable steps listed on the screen are followed in order . .:::;ii’:~ii;a,.. CPR © 2017 FORD MOTOR COMPANY @»-DEARBORN. MICHIGAN 48121 10/2017**************************************************************************************************************
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1 Affected Product

Vehicle


MAKE	MODEL	YEAR
FORD	F-150	2018

16 Associated Documents

Manufacturer Notices(to Dealers,etc)- October 24, 2017 – NEW VEHICLE DEMONSTRATION / DELIVERY HOLD Safety Recall 17S35 Certain 2018 Model Year F-150 Vehicles with 3.3L Engine and 6R80 Transmission PRNDL Indicator and Momentary Reverse Engagement – Technical information and service procedure

RCMN-17V669-7666.pdf 454.895KB

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Diagnostic Software	Interface Device	Complete Vehicle Diagnostics		Module Programming
Diagnostic Software	Interface Device	1996-2017 Model Year	2018-Present Model Year	1996-2017 Model Year	2018-Present Model Year
IDS/FDRS	VCM, VCM II, VCMM	X	X	X	X
FJDS/FDRS	Compatible J2534 Devices (Including VCM II and VCMM)		X	X	X

Summary

Remedy

Notes

FORD MEDIA CENTER

Ford Issues Four Safety Recalls in North America

Latest Recalls Documents

Reprogramming

Service Information & Reprogramming

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