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NHTSA Campaign Number: 18V275
Manufacturer Ford Motor Company
Components ELECTRICAL SYSTEM
Potential Number of Units Affected 25,658
Water may Enter the Trailer Tow Module
An electrical short can increase the risk of a fire. Turn signal, instrument cluster or seatbelt pretensioner problems can increase the risk of a crash.
Summary
Ford Motor Company (Ford) is recalling certain 2015-2017 Ford Transit vehicles, equipped with a trailer tow module. Water can enter the tow modules and corrode the wiring causing issues such as rapidly flashing turn signals, loss of instrument panel display, an electrical short and possibly the deployment of seatbelt pretensioner.
Remedy
Ford will notify owners, and dealers will add a drainage hole in the driver’s door stepwell and incorporate a fuse into the vehicle’s wiring harness, free of charge. Owners may contact Ford customer service at 1-866-436-7332. Note: This is an expansion of recall 17V-668 (Ford recall 17S34). Ford’s number for this recall expansion is 17S34-S1.
Notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Check if your Vehicle has a Recall
NHTSA Campaign Number: 17V668
Manufacturer Ford Motor Company
Components ELECTRICAL SYSTEM
Potential Number of Units Affected 65,206
Water may Enter the Trailer Tow Module
An electrical short can increase the risk of a fire. Turn signal, instrument cluster or seatbelt pretensioner problems can increase the risk of a crash.
Summary
Ford Motor Company (Ford) is recalling certain 2015-2017 Ford Transit vehicles, equipped with a trailer tow module. Water can enter the tow modules and corrode the wiring causing issues such as rapidly flashing turn signals, loss of instrument panel display, an electrical short and possibly the deployment of seatbelt pretensioner.
Remedy
Ford will notify owners, and dealers will add a drainage hole in the driver’s door stepwell and incorporate a fuse into the vehicle’s wiring harness, free of charge. Interim notices informing owners of the safety risk and an interim repair are expected to be mailed in November 2017. Owners will receive a second notice when the remedy becomes available. Owners may contact Ford customer service at 1-866-436-7332. Ford’s number for this recall is 17S34.
Notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Check if your Vehicle has a Recall
April 19, 2018
TO: All U.S. Ford and Lincoln Dealers
SUBJECT: NEW VEHICLE DEMONSTRATION / DELIVERY HOLD
Safety Recall 17S34 – Supplement #2
Certain 2015-2017 Transit Vehicles Equipped with a Trailer Module
Trailer Module Fuse and Footwell Drainage Hole
New! REASON FOR THIS SUPPLEMENT
- Affected Vehicles: Additional vehicles have been identified that were built with a trailer module, and are affected by this safety concern.
AFFECTED VEHICLES
| Vehicle | Model Year | Assembly Plant | Build Dates |
| Transit | 2015-2017 | Kansas City | February 3, 2014 through August 2, 2017 |
| Certain vehicles with Dealer-Installed Ford Original Accessory Trailer Tow Kit FK4Z-15A416-A | |||
Affected vehicles are identified in OASIS and FSA VIN Lists.
REASON FOR THIS SAFETY RECALL
In the affected vehicles, it may be possible for water to pool and splash in the footwell area of the vehicle, where the Trailer Module (TRM) is packaged, which may cause wiring corrosion and damage to the module. This may result in rapid flashing of the turn signals, loss of instrument cluster display, loss of heater and air conditioning controls, and loss of multimedia (radio, screens, SYNC). Wiring corrosion from prolonged water intrusion could also result in an electrical short to ground, which could cause an uncommanded seatbelt pretensioner deployment, a burning smell, and/or an increased risk of fire, including when the vehicle is parked and the ignition is off.
SERVICE ACTION
Before demonstrating or delivering any new in-stock vehicles involved in this recall, dealers are to follow the technical information to add a drainage hole in the driver’s footwell and, if necessary, install an inline fuse to the TRM ground circuit. This service must be performed on all affected vehicles at no charge to the vehicle owner.
Dealer-Installed Ford Original Accessory Trailer Tow Kits
Dealers are to review part sales records to identify vehicles that may have had the Trailer Tow Kit FK4Z-15A416-A installed. If dealership records indicate that a non-involved vehicle has had the Trailer Tow Kit installed, dealers should:
- Submit a VIN specific Non-Involved Vehicle Request contact to the Special Service Support Center (SSSC) via the SSSC Web Contact Site. Please provide documentation (sales invoice or repair order) for the vehicle to be added.
- Contact the owner and arrange a service date for the repair options listed in the bulletin.
- When the vehicle arrives, provide the customer with a copy of the Owner Notification Letter.
New! OWNER NOTIFICATION MAILING SCHEDULE
Owner letters were mailed the week of November 13, 2017, advising customers of the safety risk and recommending to park vehicles outside until the recall is performed. Owner letters are expected to be mailed the week of February 5, 2018 informing owners that parts are now available to complete this safety recall. Dealers should repair any affected vehicles that arrive at their dealerships, whether or not the customer has received a letter.
Owner letters for the newly added vehicles are expected to be mailed the week of April 23, 2018.
PLEASE NOTE:
Federal law requires dealers to complete this recall service before a new vehicle is delivered to the buyer or lessee. Violation of this requirement by a dealer could result in a civil penalty of up to $21,000 per vehicle. Correct all vehicles in your new vehicle inventory before delivery.
ATTACHMENTS
Attachment I: Administrative Information
Attachment II: Labor Allowances and Parts Ordering Information
Attachment III: Technical Information
Owner Notification Letter
Recall Reimbursement Plan
QUESTIONS & ASSISTANCE
For questions and assistance, contact the SSSC via the SSSC Web Contact Site. The SSSC Web Contact Site can be accessed through the Professional Technician Society (PTS) website using the SSSC link listed at the bottom of the OASIS VIN report screen or listed under the SSSC tab.
Sincerely,
Michael A. Berardi
ATTACHMENT I
NEW VEHICLE DEMONSTRATION / DELIVERY HOLD – Safety Recall 17S34 – Supplement #2
Certain 2015-2017 Transit Vehicles Equipped with a Trailer Module
Trailer Module Fuse and Footwell Drainage Hole
OASIS ACTIVATION
OASIS was activated on October 24, 2017. OASIS was activated for newly added vehicles on April 19, 2018.
New! FSA VIN LISTS ACTIVATION
FSA VIN Lists became available through https://web.fsavinlists.dealerconnection.com on October 24, 2017. Owner names and addresses became available on November 24, 2017.
FSA VIN Lists for newly added vehicles will be available on April 19, 2018. Owner names and addresses for the newly added vehicles will be available by May 11, 2018.
NOTE: Your FSA VIN Lists may contain owner names and addresses obtained from motor vehicle registration records. The use of such motor vehicle registration data for any purpose other than in connection with this recall is a violation of law in several states, provinces, and countries.
Accordingly, you must limit the use of this listing to the follow-up necessary to complete this recall.
SOLD VEHICLES
- Owners of affected vehicles will be directed to dealers for repairs.
- Immediately contact any of your affected customers whose vehicles are not on your VIN list but are identified in OASIS. Give the customer a copy of the Owner Notification Letter (when available) and schedule a service date.
- Correct other affected vehicles identified in OASIS which are brought to your dealership.
- Dealers are to prioritize repairs of customer vehicles over repairs of new and used vehicle inventory.
STOCK VEHICLES
- Correct all affected units in your new vehicle inventory before delivery.
- Use OASIS to identify any affected vehicles in your used vehicle inventory.
DEALER-OPERATED RENTAL VEHICLES
The Fixing America’s Surface Transportation (FAST) Act law effective June 2016 prohibits a rental company from selling, renting or leasing vehicles subject to a safety or compliance recall. Please consult your legal counsel for legal advice.
TITLE BRANDED / SALVAGED VEHICLES
Affected title branded and salvaged vehicles are eligible for this recall.
ADDITIONAL REPAIR (LABOR TIME AND/OR PARTS)
Additional repairs identified as necessary to complete the FSA should be managed as follows:
- For vehicles within new vehicle bumper-to-bumper warranty coverage, follow existing warranty and policy guidelines for related damage claims. No SSSC approval is required for these vehicles:
- Ford vehicles – 3 years or 36,000 miles
- For vehicles outside new vehicle bumper-to-bumper warranty coverage, submit an Approval Request to the SSSC Web Contact Site prior to completing the repair.
OWNER REFUNDS
- This safety recall must be performed, even if the owner has paid for a previous repair. Claiming a refund will not close the recall on the vehicle.
- Ford Motor Company is offering a refund for owner-paid repairs covered by this recall if the repair was performed prior to the date indicated in the reimbursement plan, which is posted with this bulletin. Owners are directed to seek reimbursement through authorized dealers or, at their option, directly through Ford Motor Company at P.O. Box 6251, Dearborn, MI 481216251.
- Dealers are also pre-approved to refund owner-paid emergency repairs that were performed away from an authorized servicing dealer after the end date specified in the reimbursement plan. Non-covered repairs, or those judged by Ford to be excessive, will not be reimbursed.
- Refunds will only be provided for the cost associated with damage to the TRM and associated wiring due to the presence of water or corrosion.
RENTAL VEHICLES
Rental vehicles are not approved for this program.
New! CLAIMS PREPARATION AND SUBMISSION
- Enter claims using Direct Warranty Entry (DWE) or One Warranty Solution (OWS).
- DWE: refer to ACESII manual for claims preparation and submission information.
- OWS: when entering claims in DMS software, select claim type 31: Field Service Action. The FSA number (17S34) is the sub code.
- Additional labor and/or parts must be claimed as related damage on a separate repair line from the FSA.
- Provision for Motorcraft PM-13-A Anti-Corrosion Coating: Submit on the same repair line. One bottle services multiple vehicles.
- Program Code: 17S34 – Expense: OTHER
- Expense: Claim up to $1.00
- Submit refunds on a separate repair line.
- Program Code: 17S34 – Misc. Expense: ADMIN
- Misc. Expense: REFUND – Misc. Expense: 0.2 Hrs.
- Multiple refunds should be submitted on one repair line and the invoice details for each repair should be detailed in the comments section of the claim.
- Claims with labor operation code 17S34ZZ (inline fuse required – part not available, remove TRM fuses) must have a repair date on or before December 21, 2017 to be eligible for payment.
ATTACHMENT II
NEW VEHICLE DEMONSTRATION / DELIVERY HOLD – Safety Recall 17S34 – Supplement #2
Certain 2015-2017 Transit Vehicles Equipped with a Trailer Module
Trailer Module Fuse and Footwell Drainage Hole
New! LABOR ALLOWANCES
| Description | Labor Operation | Labor Time |
| 2017 vehicles built on or after March 1, 2017: | 17S34B | 0.4 Hours |
| 2015-2017 vehicles built before March 1, 2017 AND
2017 vehicles built on or after March 1, 2017, NOT equipped with fuse F19: |
17S34C | 0.8 Hours |
Claims with labor operation code 17S34ZZ (inline fuse required – part not available, remove TRM fuses) must have a repair date on or before December 21, 2017 to be eligible for payment.
New! PARTS REQUIREMENTS / ORDERING INFORMATION
SSSC Web Contact Site:
To place an order for an inline fuse, submit a VIN-specific Part Order contact via the SSSC Web Contact Site.
NOTE: Parts are currently not available in sufficient quantities to support all affected vehicles in 17S34. At this time, repair customer vehicles that arrive at your dealership, or dealer stock vehicles with a signed sales contract.
It is anticipated that open ordering will take place by the end of January 2018. Dealers will be notified via a DOES II communication when open ordering is available.
| Part Number | Description | Order Quantity | Claim Quantity |
| HK4Z-15A416-A | Inline fuse installation kit | 1 | 1 |
Order the parts below through normal order processing channels:
| Part Number | Description | Order Quantity | Claim Quantity |
PM-13-A  |
Motorcraft Anti-Corrosion Coating | Claim as Misc. Expense: OTHER | |
The DOR/COR number for this recall is 51104.
Order your parts through normal order processing channels. To guarantee the shortest delivery time, an emergency order for parts must be placed.
DEALER PRICE
For latest prices, refer to DOES II.
PARTS RETENTION AND RETURN
Follow the provisions of the Warranty and Policy Manual, Section 1 – WARRANTY PARTS RETENTION AND RETURN POLICIES.
EXCESS STOCK RETURN
Excess stock returned for credit must have been purchased from Ford Customer Service Division in accordance with Policy Procedure Bulletin 4000.
ATTACHMENT III
CERTAIN 2015-2017 TRANSIT VEHICLES EQUIPPED WITH A TRAILER MODULE — TRAILER MODULE FUSE AND FOOTWELL DRAINAGE HOLE
OVERVIEW
In the affected vehicles, it may be possible for water to pool and splash in the footwell area of the vehicle, where the Trailer Module (TRM) is packaged, which may cause wiring corrosion and damage to the module. This may result in rapid flashing of the turn signals, loss of instrument cluster display, loss of heater and air conditioning controls, and loss of multimedia (radio, screens, SYNC). Wiring corrosion from prolonged water intrusion could also result in an electrical short to ground, which could cause an uncommanded seatbelt pretensioner deployment, a burning smell, and/or an increased risk of fire, including when the vehicle is parked and the ignition is off. Before demonstrating or delivering any new instock vehicles involved in this recall, dealers are to follow the technical information to add a drainage hole in the driver’s footwell and, if necessary, install an inline fuse to the TRM ground circuit.
SERVICE PROCEDURE
Recommended Tool List:
| General Tools | General Equipment |
| 1/4″ Drive Ratchet (Power and Hand Tool) | Applicator Brush/Cotton Swab |
| 1/4″ Drive 3″ Extension | Measuring Tape/Ruler |
| 1/4″ Drive T-30 Torx Bit | Heat Gun |
| 1/4″ Drive 8mm Shallow Socket | |
| 1/4″ Drive 10mm Deep Socket | |
| 1/4″ Drive Torque Wrench | |
| Terminal Release Tool | |
| Side Cutters | |
| Pick Tool | |
| Needle Nose Pliers 12″ | |
| Trim Tool | |
| Pocket Screwdriver | |
| Drill | |
| 7/32″ (5mm) Drill Bit | |
| Center Punch |
- Release the clips and remove the LH side middle B-pillar trim panel. See Figure 1.
FIGURE 1
- Release the clips and remove the LH side lower B-pillar trim panel. See Figure 2.
FIGURE 2
- Remove the footwell trim panel by releasing the three clips, and the three footwell trim panel screw covers and screws. See Figure 3.
FIGURE 3
- Partially remove and position aside the driver’s front door weatherstrip across the bottom of the driver’s door stepwell.
- Using a center punch and a 7/32″ (5 mm) drill bit, drill a hole located 3/8″ (9 mm) inboard from the body seam, and between the left edge and spot welds of the center threaded insert plate.
See Figure 4.
FIGURE 4
- Using a brush or cotton swab, apply two coats of Motorcraft PM-13-A Anti-Corrosion Coating to the drilled hole. See Figure 5.
FIGURE 5
- Is the vehicle 2017 model year and built on or after March 1, 2017?
INSPECT FOR FUSE F19
- Release the eight clips and remove the lower steering column opening trim panel. See Figure 6.
FIGURE 6
- Inspect for the presence of a 5 amp fuse in the auxiliary junction box at the specified location.
Is a 5 amp fuse present in position F19? See Figure 7.
NOTE: Some installers may have used fuse position F19 for their aftermarket components. If F19 is anything other than a 5 amp fuse or has aftermarket wiring, then inline fuse installation is required.
- Yes – Reinstall the lower steering column opening trim panel, and reassemble the vehicle. End of Service Procedure.
- No – Proceed to Inline Fuse Installation, on Page 6.
FIGURE 7
Inline Fuse Installation
TRM Inline Fuse Kit Components
TRM Inline Fuse Kit Components
| A | C3548D Pin 1 Ground Terminal Wire |
| B | Inline Fuse Holder Female Terminal Wire |
| C | Ground Eyelet Wire |
| D | Ground Eyelet Nut |
| E | Heat Shrink |
| F | Tie-Straps |
| G | Inline Fuse Holder, Fuse, and Fuse Cover |
FIGURE 8
- Using a small pick tool, push in and up to release the C3548D electrical connector insert tabs on the side of the connector and then pry up on connector face insert to remove the insert. See Figure 9.
FIGURE 9
- Using a terminal release tool, remove the ground wire circuit GD140 (Black/Green) from Pin 1 of electrical connector C3548D. See Figure 10A.
- Insert the new Pin 1 ground terminal wire from the TRM inline fuse kit (component A) into connector C3548D. See Figure 10B.
FIGURE 10A FIGURE 10B
- Install heat shrink (component E) over the previously removed female terminal wire and tape the female terminal wire back on the main harness. See Figure 11.
FIGURE 11
- Re-connect electrical connector C3548D to the TRM. See Figure 8.
- Route the new inline fuse holder female terminal wire (component B) under the floor cover, around the outboard rear side of the driver seat pedestal mount, and through the hole in the bottom of the pedestal mount. See Figure 12.
FIGURE 12
- Position the driver’s seat fully forward and upward.
- Remove the bolts and the wire harness retainers from the battery hold-down bracket, and remove the battery hold down bracket from under the drivers seat. See Figure 13.
NOTE: Seat not shown for clarity, seat removal is not required.
FIGURE 13
- Remove the battery cover by releasing the battery cover latch then pulling the cover rearward.
See Figure 14.
NOTE: Seat not shown for clarity.
FIGURE 14
- Pull the new inline fuse holder female terminal wire (component B) through the hole in the bottom of the driver seat pedestal. See Figure 15.
NOTE: Vehicle with single battery shown, vehicles with dual batteries similar.
FIGURE 15
- Insert the new inline fuse holder female terminal wire (component B) into the open pin cavity in the inline fuse holder (component G) and push the wire in until it locks into place. See Figure 16.
FIGURE 16
- Install and secure the inline fuse holder, wiring and ground wire eyelet.
Single Battery Inline Fuse Installation
- Install the new 5 amp fuse into the new inline fuse holder and install the fuse cover (components G) until it clicks into place. See Figures 17 and 18.
FIGURE 17
- Create a loop on the ground eyelet wire near the inline fuse holder so the three white pieces of tape are bundled together and secured with a tie-strap (component F). Cut off and remove the extra length of the tie-strap. See Figure 18.
FIGURE 18
- Place a tie-strap (component F) through the outboard upper hold down slot on the auxiliary fuse panel cover. See Figure 19.
FIGURE 19
- Secure the ground eyelet wire and the base of the inline fuse holder to the auxiliary fuse panel cover. Cut off and remove the extra length of the tie-strap. See Figure 20.
FIGURE 20
- Route the ground eyelet wire under the main battery ground cable where it enters the battery box and under the negative battery terminal. See Figure 21.
FIGURE 21
- Using the new nut (component D) from the kit, fasten the ground eyelet to the unused negative battery terminal stud. Verify the ground eyelet is not loose on the stud after tightening and does not rotate.
See Figure 21.- Tighten to 71 Ib-in. (8 Nm).
- Proceed to Vehicle Reassembly, on Page 17.
Dual Battery Inline Fuse Installation
- Place two tie-straps (component F) through the outboard and inboard upper hold down slot on the auxiliary fuse panel cover. See Figure 22.
FIGURE 22
- Install the new 5 amp fuse into the new inline fuse holder and install the fuse cover (component G) until it clicks into place. See Figures 23 and 24.
FIGURE 23
- Create a loop on the ground eyelet wire near the inline fuse holder so the three white pieces of tape are bundled together and secured with the outboard tie-strap. Using the inboard tie-strap, attach the base of the fuse holder to the auxiliary battery fuse panel cover. Cut off and remove the extra length of the tie-strap. See Figure 24.
FIGURE 24
- Route the ground eyelet wire under the main battery ground cable where it enters the battery box and under the rearward negative battery terminal and place the ground eyelet on the unused forward negative battery terminal ground stud on the front battery. See Figure 25
FIGURE 25
- Using the nut from the kit ( component D), fasten the ground eyelet to the unused negative battery cable ground stud. Verify the ground eyelet is not loose on the stud and does not rotate after tightening.
- Tighten to 71 Ib-in. (8 Nm).
Vehicle Reassembly
- Attach the battery cover and latch the cover back in place. See Figure 26.
FIGURE 26
- Install the battery hold-down bracket, bolts and the wire harness retainers to the battery hold down bracket on the driver’s seat. See Figure 27.
- Tighten to 89 Ib-in. (10 Nm).
FIGURE 27
- Install tie-straps (component F) to the TRM harness, one on the outboard side near the door weatherstrip and the other near the rear of the driver’s seat pedestal mount. Tighten both tie-straps so the new ground circuit wire is next to, or below, the existing TRM harness. Cut off and remove the extra length of the tie-strap. See Figure 28.
FIGURE 28
- Reinstall the driver’s front door weather strip, the footwell trim panel, the three screws and screw covers. See Figure 3.
- Install the LH side lower B-pillar trim panel. See Figure 2.
- Install the LH side middle B-pillar trim panel. See Figure 1.
- If the interim repair was performed and fuses F12, F43 and F45 were previously removed, access the auxiliary junction box by releasing the eight clips and remove the lower steering column opening trim panel. See Figure 29.
FIGURE 29
- Inspect for fuses F12, F43 (pink 30 amp) and F45 (green 40 amp), and reinstall as required.
See Figure 30.
NOTE: These fuses may have been removed during an interim repair.
FIGURE 30
- Reinstall the lower steering column opening trim panel. See Figure 29.
Ford Motor Company Recall Reimbursement Plan for 17S34
Ford and Lincoln dealers are in the best position to quickly and efficiently process reimbursement requests. However, federal legislation requires all motor vehicle manufacturers to establish processes through which customers may seek recall reimbursement directly from the manufacturer or from the dealers.
Regarding the specific reimbursement plan for Recall #17S34, owners who have paid for service to remedy the defect or noncompliance must have had that service performed prior to December 10, 2017. After this date, if repairs related to this recall are performed by a non-Ford repair facility in an emergency situation, customers must submit any refund requests through their dealership. As required by this federal regulation, Ford Motor Company submitted the details of its latest General Recall Reimbursement Plan in a letter to the National Highway Traffic Safety Administration (NHTSA) in February 2015. The following is the text of that letter and the Plan:
General Recall Reimbursement Plan
(As submitted to the NHTSA)
Pursuant to the requirements set forth in 49 CFR Part 573 and Part 577 of the Code of Federal Regulations, Ford Motor Company (Ford) is submitting required information pertaining to our general reimbursement plan for the cost of remedies paid for by vehicle owners before they are notified of a related safety recall.
Set forth below is Ford’s general plan to reimburse owners and purchasers for costs incurred for remedies in advance of notification of potential safely-related defects or noncompliances pursuant to Part 573.6 (c)(8)(i). This plan has not changed since our February 20, 2015 submission.
Reimbursement Notification
Ford’s notice to a vehicle owner in accordance with 49 CFR Part 577 will indicate that Ford is offering a refund if the owner paid to have service to remedy the defect or noncompliance prior to a specified ending date. In accordance with Part 573.13 (c)(2), this ending date will be defined as a minimum of ten calendar days after the date on which Ford mailed the last of its Part 577 notifications to owners, and will be indicated in the specific reimbursement plan available to owners for an individual recall. This notice will direct owners to seek eligible reimbursement through authorized dealers or, at their option, directly through Ford at the following address:
Ford Motor Company
P.O. Box 6251
Dearborn, MI 48121-6251
Ford notes that this rule allows for the identification of a beginning date for reimbursement eligibility. Under the rule, an owner who paid to remedy the defect or noncompliance prior to the identified beginning date would not be eligible for reimbursement. Ford generally has not established such a beginning date for reimbursement eligibility and does not presently anticipate changing this general policy. However, in any case where Ford determines a beginning date is appropriate, Ford will indicate that date in the owner notice. As permitted by 577.11(e), Ford may not include a reimbursement notification when all vehicles are well within the warranty period, subject to approval by the agency.
Costs to be Reimbursed
For vehicles, reimbursement will not be less than the lesser of:
- The amount paid by the owner for the remedy that specifically addressed and was reasonably necessary to correct the defect or noncompliance that is the subject of the recall, or
- The cost of parts for the remedy (to be no more than the manufacturer’s list retail price for authorized part(s), plus associated labor at local labor rates, miscellaneous fees (such as disposal of waste) and taxes.
For replacement equipment, reimbursement will be the amount paid by the owner for the replacement item (limited by the amount of the retail list price of the defective or noncompliant item that was replaced, plus taxes, where the brand or model purchased by the owner was different than the brand or model that was the subject of the recall). If the item of motor vehicle equipment was repaired, the reimbursement provisions identified above for vehicles will apply.
Ford notes that costs incurred by the owner within the period during which Ford’s original or extended warranty would have provided for a free repair of the problem will not be eligible for reimbursement, as provided by Part 573.13 (d)(1).
Entities Authorized to Provide Reimbursement
Ford will continue to use authorized dealers to reimburse owners under the specific reimbursement plans for a particular recall, and will encourage owners to pursue requests for reimbursement directly through dealers to expedite reimbursement. Ford will also provide a mailing address to which customers can, at their option, send requests for reimbursement directly to Ford, as previously noted. Requests for reimbursement sent directly to Ford may take up to 60 days to process. Whether the owner chooses to pursue reimbursement requests through a dealer or directly through Ford, the owner will be directed to submit the required documentation, upon which reimbursement eligibility will be determined.
Required Documentation
The reimbursement determination will depend upon the information provided by the customer. Consistent with Part 573.13 (d)(4) the following information must be submitted:
- Claimant name and address
- Vehicle make, model, and model year
- Vehicle identification number (VIN) and, for replacement equipment, a description of such equipment or, for tires, the model, size and TIN (DOT code)
- Identification of the recall number (either the Ford recall number or the NHTSA recall number)
- Identification of the owner of the recalled vehicle at the time that the pre-notification remedy was obtained
- An original receipt for the pre-notification remedy that includes a breakdown of the amount for parts, labor, other costs and taxes, including costs for the replacement item. Where the receipt covers work other than to address the recall or noncompliance, Ford may require the claimant to separately identify costs that are eligible for reimbursement.
- If the remedy was obtained during the warranty period, documentation indicating that the warranty was not honored or the warranty repair did not correct the problem related to the recall.
Failure to submit all of the above information may result in denial of the reimbursement request.
Additional Information
The Part 577 required owner notice will provide a toll-free telephone number through which specific information about the reimbursement plan can be requested from Ford. This general reimbursement plan will be incorporated into notifications pursuant to Part 573.6 by reference. Information specific to an individual recall also may be incorporated into the Part 573.6 notification.
May 2018
* * * IMPORTANT SAFETY RECALL * * *
Safety Recall Notice 17S34 / NHTSA Recall 17V-668
Mr. John Sample
123 Main Street
Anywhere, USA 12345
Your Vehicle Identification Number (VIN): 12345678901234567
This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act.
Ford Motor Company has decided that a defect which relates to motor vehicle safety exists in your vehicle, with the VIN shown above.
We apologize for this situation and want to assure you that, with your assistance, we will correct this condition. Our commitment, together with your dealer, is to provide you with the highest level of service and support.
| What is the issue? | On your vehicle, it may be possible for water to collect and splash in the driver’s side footwell area of the vehicle where the Trailer Module that controls trailer lighting is located. Water intrusion may cause corrosion and damage to the wiring and Trailer Module. |
| What is the risk? | Trailer Module water intrusion may result in rapid flashing of the turn signals, loss of instrument cluster display, loss of heater and air conditioning controls, and loss of multimedia (radio, display screen, SYNC). Wiring corrosion from prolonged water intrusion could also result in an electrical short, which could cause an uncommanded seatbelt pretensioner deployment, a burning smell, and/or an increased risk of fire, including when the vehicle is parked and the ignition is off. |
| What will Ford and your dealer do? | Parts are available to repair your vehicle. Ford Motor Company has authorized your dealer to add a drainage hole in the driver’s footwell and, if necessary, add an inline fuse to the Trailer Module free of charge (parts and labor). |
| How long will it take? | The time needed for this repair is less than one-half day. However, due to service scheduling requirements, your dealer may need your vehicle for a longer period of time. |
| What should you do? | Until the recall is performed, Ford recommends that you park your vehicle outdoors away from structures in the event of an electrical short and fire.
Please call your dealer without delay and request a service date for Recall 17S34. Provide the dealer with your VIN, which is printed near your name at the beginning of this letter. If you do not already have a servicing dealer, you can access www.Fordowner.com for dealer addresses, maps, and driving instructions. Ford Motor Company wants you to have this safety recall completed on your vehicle. The vehicle owner is responsible for making arrangements to have the work completed. Ford Motor Company can deny coverage for any vehicle damage that may result from the failure to have this recall performed on a timely basis. Therefore, please have this recall performed as soon as possible. Please note: Federal law requires that any vehicle lessor receiving this recall notice must forward a copy of this notice to the lessee within ten days. NOTE: You can receive information about Recalls and Customer Satisfaction Programs through our FordPass App. The app can be downloaded through the App Store or Google Play. In addition there are other features such as reserving and paying for parking in certain locations and controlling certain functions on your vehicle (lock or unlock doors, remote start) if it is equipped to allow control. |
| Have you previously paid for this repair? | If you have previously paid for a repair that addresses the issue described in this letter, you still need to have this recall performed to ensure the correct parts and procedures were used.
You may be eligible for a refund of previously paid repairs. Refunds will only be provided for service related to damage to the Trailer Module and associated wiring due to the presence of water or corrosion. To verify eligibility and expedite reimbursement, give your paid original receipt to your dealer. Refund requests may also be sent directly to Ford Motor Company. To request your refund from Ford, send the refund request with all required documentation, including your original repair receipt (no photocopies), to Ford Motor Company at P.O. Box 6251, Dearborn, Michigan 48121-6251. Refund requests mailed to this address may take up to 60 days to process. Your original receipt will be returned to you. Detailed information regarding eligibility for Ford’s reimbursement program and documentation requirements may be obtained by contacting the Ford Customer Relationship Center at 1-866-436-7332. |
| What if you no longer own this vehicle? | If you no longer own this vehicle, and have an address for the current owner, please forward this letter to the new owner.
You received this notice because government regulations require that notification be sent to the last known owner of record. Our records are based primarily on state registration and title data, which indicate that you are the current owner. |
| Can we assist you further? | If you have difficulties getting your vehicle repaired promptly and without charge, please contact your dealership’s Service Manager for assistance.
RETAIL OWNERS: If you have questions or concerns, please contact our Ford Customer Relationship Center at 1-866-436-7332 and one of our representatives will be happy to assist you. If you wish to contact us through the Internet, our address is: www.Fordowner.com. For the hearing impaired call 1-800-232-5952 (TDD). Representatives are available Monday through Friday: 8:00AM – 8:00PM(Eastern Time). FLEET OWNERS: If you have questions or concerns, please contact our Fleet Customer Information Center at 1-800-34-FLEET, choose Option #3, and one of our representatives will be happy to assist you. If you wish to contact us through the Internet, our address is: www.fleet.ford.com. Representatives are available Monday through Friday: 8:00AM – 8:00PM(Eastern Time). MOTORHOME OWNERS: If you have questions or concerns, please contact our Motorhome Customer Assistance Center toll free at 1-866-906-9811. Representatives are available 24 hours a day. If you are still having difficulty getting your vehicle repaired in a reasonable time or without charge, you may write the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Ave. S.E., Washington, D.C. 20590 or call the toll free Vehicle Safety Hotline at 1-888-327-4236 (TTY: 1-800-424-9153) or go to www.safercar.gov. Reference NHTSA Safety Recall 17V-668. |
| Para asistencia en Español | Visite nuestro sitio web para ver este anuncio en Español al siguiente dirección: https://es.owner.ford.com/recall.
Si necesita ayuda o tiene alguna pregunta, por favor llame al Centro de Relación con Clientes al 1-866-436-7332 y presione 2 para Español. |
Thank you for your attention to this important matter.
Ford Customer Service Division
Mayo de 2018
* * * CAMPAÑA DE SEGURIDAD IMPORTANTE * * *
Seguridad Aviso de campaña 17S34 / Campaña de la NHTSA 17V-668
Sr. Juan Pérez
Calle Principal 123
Ciudad, EE. UU. 12345
Número de identificación del vehículo (VIN): 12345678901234567
Este aviso se le envía de acuerdo con la Ley nacional de seguridad y tránsito de vehículos de EE. UU.
Ford Motor Company ha determinado que su vehículo presenta un defecto relacionado con la seguridad del motor, con el VIN que aparece más arriba.
Nos disculpamos por esta situación y queremos asegurarle que con su ayuda, corregiremos el problema. Nuestro compromiso, junto con el de su distribuidor, es ofrecerle servicio y apoyo de alto nivel.
| ¿Cuál es el problema? | En su vehículo, es posible que se junte agua y que se salpique en el área del espacio para pies del lado del conductor, en donde se encuentra el módulo del remolque que controla las luces del remolque. El ingreso de agua puede causar corrosión y dañar el cableado y el módulo del remolque. |
| ¿Qué riesgo existe? | El ingreso de agua en el módulo del remolque puede provocar un destello rápido de las luces direccionales, la pérdida de la pantalla del tablero de instrumentos, la pérdida de los controles de la calefacción y el aire acondicionado y la pérdida de multimedia (radio, pantallas, SYNC). La corrosión del cableado producto del ingreso prolongado de agua también puede generar un cortocircuito eléctrico, lo cual puede generar un despliegue no solicitado del pretensor del cinturón de seguridad, un olor a quemado o un mayor riesgo de incendio, incluso cuando el vehículo está estacionado y el encendido está apagado. |
| ¿Qué medidas adoptarán Ford y su distribuidor? | Las piezas para reparar su vehículo se encuentran disponibles. Ford Motor Company ha autorizado a su distribuidor a agregar un orificio de drenaje en el espacio para los pies del lado del conductor y, de ser necesario, un fusible en línea al módulo del remolque sin costo (piezas y mano de obra). |
| ¿Cuánto tiempo tomará? | El tiempo necesario para reparar será menos de medio día. Sin embargo, debido a los requisitos de planificación de servicio, es posible que su distribuidor tarde un poco más. |
| ¿Qué debe hacer? | Hasta que se realice la campaña, Ford le recomienda estacionar el vehículo al aire libre y lejos de estructuras en caso de un cortocircuito eléctrico e incendio.
Llame de inmediato a su distribuidor y solicite una cita de servicio para realizar la Campaña 17S34. Proporcione el VIN a su distribuidor, el cual está impreso debajo de sus datos al comienzo de esta carta. Si aún no tiene un distribuidor para realizar el servicio, puede acceder a www.Fordowner.com para conocer las direcciones de los distribuidores, ver mapas y obtener las instrucciones para llegar. Ford Motor Company le recomienda realizar esta campaña de seguridad en su vehículo. El propietario del vehículo es responsable de realizar los arreglos para llevar a cabo el trabajo. Ford Motor Company puede negar la cobertura en caso de que el vehículo hubiese sufrido daños por no haber realizado la campaña de manera oportuna. Por lo tanto, realice esta campaña tan pronto como sea posible. Tenga presente que: la ley federal exige que los arrendadores de vehículos que reciban este aviso de campaña envíen una copia de este al arrendatario en un plazo de diez días. NOTA: puede recibir información sobre las campañas y los programas de satisfacción del cliente a través de la aplicación FordPass. La aplicación se puede descargar a través de App Store o Google Play. Además, existen otras funciones como reserva y pago de estacionamientos en ciertos lugares y de control de ciertas funciones en el vehículo (bloqueo y desbloqueo de puertas, arranque remoto) si así está equipado para permitir el control. |
| ¿Ha pagado anteriormente por esta reparación? | Si usted ha pagado previamente por una reparación que aborda el problema descrito en esta carta, deberá realizar esta campaña para asegurarse de que se hayan utilizado las piezas y los procedimiento correctos.
Si cumple con ciertos requisitos, podrá solicitar un reembolso por las reparaciones ya pagadas. Los reembolsos solo se otorgarán por servicios relacionados con el daño al módulo del remolque y al cableado asociado debido a la presencia de agua o corrosión. Para comprobar si cumple con los requisitos y agilizar el reembolso, entregue el recibo de pago original a su distribuidor. Las solicitudes de reembolso también se pueden enviar directamente a Ford Motor Company. Para solicitar el reembolso a Ford, envíe una solicitud de reembolso con toda la documentación requerida, incluido el recibo original de la reparación (no envíe fotocopias) a Ford Motor Company, P.O. Box 6251, Dearborn, Michigan 48121-6251. Las solicitudes de reembolso enviadas a esta dirección podrían tardar hasta 60 días en procesarse. El recibo original le será devuelto. Para obtener información detallada acerca de la elegibilidad para el programa de reembolsos de Ford y los requisitos de documentación, comuníquese con el Centro de Relación con Clientes de Ford al 1-866-4367332. |
| ¿Qué pasa si usted ya no es el propietario del vehículo? | Si usted ya no es el propietario del vehículo y tiene la dirección del propietario actual, le solicitamos que le reenvíe esta carta.
Usted recibió este aviso porque las regulaciones del gobierno exigen el envío de notificaciones al propietario conocido más reciente del registro. Nuestros registros se basan principalmente en datos estatales y de propiedad, que indican que usted es el propietario actual del vehículo. |
| ¿Podemos hacer algo más por usted? | Si tiene problemas para reparar de inmediato su vehículo y sin costo alguno, comuníquese con el Gerente de Servicio de su distribuidor para solicitar ayuda.
PROPIETARIOS MINORISTAS: si tiene dudas o preguntas, comuníquese con nuestro Centro de Relación con Clientes Ford al 1-866-436-7332 y uno de nuestros representantes lo atenderá con gusto. Si desea comunicarse con nosotros a través de Internet, nuestra dirección es: www.Fordowner.com. Las personas con discapacidad auditiva pueden llamar al 1-800-232-5952 (TDD). Los representantes están disponibles de lunes a viernes: 8:00 a. m. a 8:00 p. m.(hora local) PROPIETARIOS DE FLOTAS: si tiene dudas o preguntas, comuníquese con nuestro Centro de Información a Clientes de Flotas al 1-800-34FLEET, elija la opción n.° 3 y uno de nuestros representantes con gusto lo atenderá. Si desea comunicarse con nosotros a través de Internet, nuestra dirección es: www.fleet.ford.com. Los representantes están disponibles de lunes a viernes: 8:00 a. m. a 8:00 p. m.(hora local) DUEÑOS DE CASAS RODANTES: si tiene dudas o preguntas, comuníquese con nuestro Centro de Asistencia al Cliente de Casas Rodantes gratuito al 1-866-906-9811. Los representantes están disponibles las 24 horas del día. Si continúa con dificultades para reparar su vehículo en un tiempo razonable o sin cargo, le sugerimos que escriba al Administrador, National Highway Traffic Safety Administration, 1200 New Jersey Ave. S.E., Washington, D.C. 20590, o bien que llame sin cargo a la línea directa de seguridad vehicular al 1-888-327-4236 (TTY: 1-800-424-9153) o visite www.safercar.gov. Mencione la campaña de seguridad 17V-668 de la NHTSA. |
| Para asistencia en español | Visite nuestro sitio web para ver este anuncio en español en la siguiente dirección: https://es.owner.ford.com/recall.
Si necesita ayuda o tiene alguna pregunta, comuníquese con el Centro de Relación con Clientes al 1-866-436-7332 y presione 2 para elegir el idioma español. |
Gracias por su atención en este asunto sumamente importante.
División de Servicio al Cliente de Ford
Safety Recall 17S34 – Supplement #2
April 19, 2018
https://static.nhtsa.gov/odi/rcl/2018/RCMN-18V275-3247.pdf
https://static.nhtsa.gov/odi/rcl/2017/RCMN-17V668-6618.pdf
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Owner Notification Letter
May 2018
https://static.nhtsa.gov/odi/rcl/2018/RCONL-18V275-4078.pdf
https://static.nhtsa.gov/odi/rcl/2017/RCONL-17V668-8245.pdf
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Safety Recall 17S34 – Supplement #1
December 21, 2017
https://static.nhtsa.gov/odi/rcl/2017/RCMN-17V668-6699.pdf
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Owner Notification Letter
February 2018
https://static.nhtsa.gov/odi/rcl/2017/RCONL-17V668-8682.pdf
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Safety Recall 17S34
October 24, 2017
https://static.nhtsa.gov/odi/rcl/2017/RCMN-17V668-3255.pdf
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Interim Owner Notification Letter
November 2017
https://static.nhtsa.gov/odi/rcl/2017/RIONL-17V668-3394.pdf
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Media Correspondence
Oct. 25, 2017
https://static.nhtsa.gov/odi/rcl/2017/RMISC-17V668-9621.pdf
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Chronology for Ford Motor Company Recall 17S34
https://static.nhtsa.gov/odi/rcl/2017/RMISC-17V668-1928.pdf
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Recall Acknowledgement
May 10, 2018
https://static.nhtsa.gov/odi/rcl/2018/RCAK-18V275-1599.pdf
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Recall Acknowledgement
November 14, 2017
https://static.nhtsa.gov/odi/rcl/2017/RCAK-17V668-2014.pdf
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- A distinct, easy-to-read LCD display with multiple screen color options..Fit Type: Universal Fit
- Up-Front controls provide easy access to all P3 features.
- Easy to understand diagnostics show output current, battery, brake, and output voltage.
- A flashing red warning system alerts user to No Trailer Brake situations.
- Select Electric over Hydraulic or Electric trailer brake mode.
- Utilizes Plug-N-Play port for 2-plug adapters.Fit Type: Universal Fit
- Self-diagnostics features will illuminate LED readout when issues occur
- Requires T-connector to connect to vehicle (sold separately)
- Works proportionally in reverse
- Snap-in dash mounting clip and hardware included
- PROPORTIONAL ELECTRIC BRAKE CONTROLLER: Provides automatic braking based on the intensity and rate at which you apply your tow vehicle’s brakes, thanks to an internal inertia sensor. This makes the Tekonsha BRAKE-EVN brake controller ideal in any braking situation
- EASILY INSTALL THANKS TO PLUG & PLAY: The BRAKE-EVN trailer brake controller has a Plug & Play port for two plug adapters and a removeable electrical connector so the unit can be easily unplugged
- EASY-TO-READ LED DISPLAY: Digital LED display shows settings, real-time diagnostics, and alerts
- MANUAL BRAKING AVAILABLE: If you ever need to manually apply the brakes, simply move the manual control lever to the left. The BRAKE-EVN will apply power to your trailer’s brakes up to the amount of power previously set
- VERSATILE: The BRAKE-EVN electric brake controller is compatible with a wide range of vehicles including Ford, GM, Chevy, Dodge, RAM, Toyota, Jeep, and more with 2, 4, 6, and 8 brakes (1-4 axles). Vehicle-specific Tekonsha Plug & Play brake controller wiring harness sold separately
- PORTABLE. The Echo trailer brake controller has a non-invasive install and is easily transferrable from one vehicle to another. It plugs into any 7-way connector, wirelessly links to your smartphone using Bluetooth
- SMARTPHONE-READY. The Echo brake controller wirelessly syncs with your Apple or Android phone, turning it into a brake controller interface with the Smart Control app (Warning: Avoid distracted driving. Only make adjustments when vehicle is stationary). Note: If Bluetooth connection is lost, the brake controller will continue to function safely, using the most recently programmed settings
- ZERO-TOOL INSTALL. Installing this trailer brake controller is as easy as plugging in a 7-way trailer wiring connector. It requires no tools, no extra wires and no hardware. A locking tab and strap keep it firmly connected. NOTE: Strap stored inside cap
- HIGHLY RESPONSIVE. Echo uses a triple-axis accelerometer to provide smooth, safe braking. It maintains responsive braking, even when your phone screen is locked, receives incoming calls or if the Bluetooth connection is lost
- VERSATILE. This electronic trailer brake controller easily transfers between vehicles and trailers and works on virtually any trailer with 1 to 2 axles (2 to 4 brakes). It is also fully compatible with cruise control, anti-lock brakes, low-voltage systems
- PROFESSIONAL TRAILER BRAKE CONTROLLER: We all know that brake controller is important for safe towing. The Briidea professional-grade brake controller provides you with the peace of mind to safely tow your trailer, without any concerns about braking. This greatly reduces the risk of accidents and damage to your vehicle
- TIME-DELAY TRAILER BRAKE CONTROLLER: Our time delay brake controller can activate the trailer brake by applying varying power within a set period of time, when the brake is activated, the LED display shows the gain setting at a glance to ensure your driving safety
- SAFETY PROTECTION & EASY TO USE: Our trailer brake controllers has advanced overcurrent protection, short circuit protection and fault detection for your road safety. With LED display, real-time display of your current Settings, output voltage and fault diagnosis, so that you can solve problems in a timely manner. Simple operation, just by adjusting the button or toggle the emergency manual switch can meet your traction needs
- EASY INSTALLATION: Including a mounting bracket and other accessories that can be installed in any position at any angle. Warm tips: it is recommended to place it under the dashboard to avoid the brake controller blocking your view while driving, allowing you to operate and monitor the activity of the trailer brake from the cab
- COMPATIBILITY: The trailer brake controller kit is compatible with any vehicle now your driving, designed to operate 1 to 4 braked axles (2- 8 brakes), ideal for light duty towing and Occasional towing, etc
- 【Intelligent braking】Proportional controllers are the safest and most responsive braking system you can install.Proportional trailer brake controllers automatically sense when your tow vehicle slows down or stops. This type of brake controller will replicate your own braking intensity for your trailer's brakes — whether you slow to a gradual stop or have to slam on your brakes.
- 【Easy to display】LED Digital display screens show the voltage delivery going from the brake controller to the trailer's brakes. Easy to read, easy to observe vehicle conditions in real time.In case of emergencies, make adjustments in time.
- 【Safer and more stable】Fits 1 to 4 axle (2 to 8 brakes) trailers to deliver a signal from your vehicle's brakes to your trailer,both quantity of braking power (result) and rate of the program (sync) can be adjusted to fit your inclination, the street conditions, and kind of trailer,increase the safety of driving.Requires no leveling.
- 【Quick installation and use】Wiring ports are available for vehicle-specific brake controller harnesses and provide a quick connection between the controller and the towing vehicle for quick and easy installation or removal.
- 【4 Wiring & Controls】BLACK-Vehicle Power, RED-Stop Light, WHITE-Vehicle Ground, BLUE-Trailer Brakes.
- Rugged reliability meets everyday ease-of-use
- Perfect factory look with no more knee knocking
- Take full control when hauling
- Easy to install brake controller
- Reverse battery protection for both vehicle and breakaway
- Designed to work with electronic over hydraulic brake systems
- Numerous mounting options, includes 360 degree vertical rotation
- Digital display depicts voltage delivery to trailer during braking
- Advanced brake technology that mirrors the braking of the tow vehicle for safe, smooth stops
- Works on trailers with electric or hydraulic brakes
- Digital power and 7 sensitivity settings with intuitive vertical manual slide
- Short proof protection for up to 8 trailer brakes
- Simple installation with separate components that mount wherever you want them and no tools or drilling required
- ☑【Widely Applicable】Our 90195 P3 electronic brake controller is compatible with Ford, Gm, Chevrolet, Dodge, Ram, Toyota, Jeep, SUV, truck, and more, suitable for various types of trailers such as small multi-purpose trailers, travel trailers, and large commercial trailers.
- ☑【Clear LCD Display Screen】The 90195 brake controller has an easy to read LCD display screen that can display information such as output current, battery, output voltage, diagnosis, and error codes. The screen information supports English, French, or Spanish.
- ☑【Boost Feature】The 90195 trailer brake controller offers three levels of boost pressure,you can customize the braking response based on the weight and braking characteristics of the trailer. The boost function can provide additional braking power.
- ☑【The Highest Quality Brake Controller Solution】The 90195 trailer brake controller is a complete package that provides 1-4 axis brake control, a compact and Dash hugging design, and highly advanced technology to help reduce speed and improve stability when towing or stopping.
- ☑【Good Service】We have a professional after-sales service team. If you have any questions about our 90195 trailer brake controller, please send us an email and we will reply to you within 12 hours. We offer a 2-year warranty, and if there are any malfunctions, you can contact us for a refund or resend a new one.
Last update on 2024-04-06 / Affiliate links / Images from Amazon Product Advertising API
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