Safety Recall 17S37 - Engine Replacement

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NHTSA Campaign Number: 17V672
Manufacturer Ford Motor Company
Components ENGINE
Potential Number of Units Affected 22

Cylinder Heads Incorrectly Machined

Without a proper supply of lubrication, the engine will fail, causing a stall and increasing the risk of a crash.

Summary

Ford Motor Company (Ford) is recalling certain 2018 F-150 vehicles equipped with 3.5L engines. The cylinder heads may have been machined without lubrication supply holes for the camshaft bearing journals.

Remedy

Ford is not aware of any affected vehicles outside of dealer control. Should owner contact subsequently be required, arrangements will be made to transport their vehicle to a Ford or Lincoln dealer to have the engine replaced.The recall began October 24, 2017. Owners may contact Ford customer service at 1-866-436-7332. Ford’s number for this recall is 17S37.

Notes

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

Check if your Vehicle has a Recall

October 24, 2017

TO: All U.S. Ford and Lincoln Dealers

SUBJECT: NEW VEHICLE DEMONSTRATION / DELIVERY HOLD –
Safety Recall 17S37
Certain 2018 Model Year F-150 Vehicles Equipped with a 3.5L GTDI Engine
Engine Replacement

AFFECTED VEHICLES

Vehicle	Model Year	Assembly Plant	Build Dates
F-150	2018	Dearborn	September 3, 2017 through September 16, 2017
F-150	2018	Kansas City	September 5, 2017 through September 17, 2017

Affected vehicles are identified in OASIS and FSA VIN Lists. NOTE: A total of 22 vehicles are affected by this condition.

REASON FOR THIS SAFETY RECALL

In all of the affected vehicles, cylinder heads are missing machined holes intended to supply lubrication to the camshaft bearing journals. Lack of proper camshaft lubrication will result in premature engine failure. Engine failure can cause a noise, a check engine light to illuminate, a runs rough condition, and/or a loss of motive power without warning while driving, increasing the risk of crash.

SERVICE ACTION

Before demonstrating or delivering any new in-stock vehicles involved in this program, dealers are to replace the engine assembly. This service must be performed on all affected vehicles at no charge to the vehicle owner.

NOTE: It is recommended that dealers consult legal counsel for state or local disclosure laws.

OWNER NOTIFICATION MAILING SCHEDULE

Owner letters are expected to be mailed the week of November 13, 2017. Dealers should repair any affected vehicles that arrive at their dealerships, whether or not the customer has received a letter.

PLEASE NOTE:

Federal law requires dealers to complete this recall service before a new vehicle is delivered to the buyer or lessee. Violation of this requirement by a dealer could result in a civil penalty of up to $21,000 per vehicle. Correct all vehicles in your new vehicle inventory before delivery.

ATTACHMENTS

Attachment I: Administrative Information
Attachment II: Labor Allowances and Parts Ordering Information
Attachment III: Technical Information
Owner Notification Letter

QUESTIONS & ASSISTANCE

For questions and assistance, contact the Special Service Support Center (SSSC) via the SSSC Web Contact Site. The SSSC Web Contact Site can be accessed through the Professional Technician Society (PTS) website using the SSSC link listed at the bottom of the OASIS VIN report screen or listed under the SSSC tab.

Sincerely,

Michael A. Berardi

ATTACHMENT I

NEW VEHICLE DEMONSTRATION / DELIVERY HOLD –
Safety Recall 17S37
Certain 2018 Model Year F-150 Vehicles Equipped with a 3.5L GTDI Engine
Engine Replacement

OASIS ACTIVATION

OASIS will be activated on October 24, 2017.

FSA VIN LISTS ACTIVATION

FSA VIN Lists will be available through https://web.fsavinlists.dealerconnection.com on October 24, 2017. Owner names and addresses will be available by November 17, 2017.

NOTE: Your FSA VIN Lists may contain owner names and addresses obtained from motor vehicle registration records. The use of such motor vehicle registration data for any purpose other than in connection with this recall is a violation of law in several states, provinces, and countries.

Accordingly, you must limit the use of this listing to the follow-up necessary to complete this recall.

SOLD VEHICLES

Owners of affected vehicles will be directed to dealers for repairs.
Immediately contact any of your affected customers whose vehicles are not on your VIN list but are identified in OASIS. Give the customer a copy of the Owner Notification Letter (when available) and schedule a service date.
Correct other affected vehicles identified in OASIS which are brought to your dealership.
Dealers are to prioritize repairs of customer vehicles over repairs of new and used vehicle inventory.

STOCK VEHICLES

Correct all affected units in your new vehicle inventory before delivery.
Use OASIS to identify any affected vehicles in your used vehicle inventory.

DEALER-OPERATED RENTAL VEHICLES

The Fixing America’s Surface Transportation (FAST) Act law effective June 2016 prohibits a rental company from selling, renting or leasing vehicles subject to a safety or compliance recall. Please consult your legal counsel for legal advice.

TITLE BRANDED / SALVAGED VEHICLES

Affected title branded and salvaged vehicles are eligible for this recall.

ADDITIONAL REPAIR (LABOR TIME AND/OR PARTS)

Additional repairs identified as necessary to complete the FSA should be managed as follows:

For vehicles within new vehicle bumper-to-bumper warranty coverage, follow existing warranty and policy guidelines for related damage claims. No SSSC approval is required for these vehicles:
- Ford vehicles – 3 years or 36,000 miles
For vehicles outside new vehicle bumper-to-bumper warranty coverage, submit an Approval Request to the SSSC Web Contact Site prior to completing the repair.

OWNER REFUNDS

Refunds are not approved for this program.

RENTAL VEHICLES

Dealers are pre-approved for up to 2 days for a comparable rental vehicle. Follow Extended Service Plan (ESP) guidelines for dollar amounts. Rentals will only be reimbursed for the day(s) the vehicle is at the dealership for part replacement. Prior approval for more than 2 rental day(s) is required from the SSSC via the SSSC Web Contact Site.

CLAIMS PREPARATION AND SUBMISSION

One Warranty Solution (OWS).
- OWS: when entering claims in DMS software, select claim type 31: Field Service Action. The FSA number 17S37 is the sub code.
Additional labor and/or parts must be claimed as related damage on a separate repair line from the FSA.
For rental vehicle claiming, follow Extended Service Plan (ESP) guidelines for dollar amounts. Enter the total amount of the rental expense under Miscellaneous Expense code RENTAL.
A parts handling allowance is being provided in lieu of part mark-up. To claim the allowance, enter $600.00 as HANDLG in the Misc. Expense area of the claim form.

ATTACHMENT II

NEW VEHICLE DEMONSTRATION / DELIVERY HOLD –
Safety Recall 17S37
Certain 2018 Model Year F-150 Vehicles Equipped with a 3.5L GTDI Engine
Engine Replacement

LABOR ALLOWANCES

Description	Labor Operation	Labor Time
Replace Engine Assembly	MT17S37	Actual Time Not To Exceed 15 Hours

PARTS REQUIREMENTS / ORDERING INFORMATION

Part Number	Description	Order Quantity	Claim Quantity
DS7Z-19B596-A	A/C Fitting O-Rings	1	1
W520215-S440	Stabilizer Bar Link Nuts	1	2
W718526-S900	Stabilizer Bar Retainer	1	2
W520113-S440	Stabilizer Bar Retainer Nuts	1	2
7L1Z-4B496-C	Front Driveshaft To Pinion Bolts (4×4 only)	2	2
7L1Z-4B496-D	Front Driveshaft To Transfer Case Bolts (4×4 only)	3	3
W715618-S437	Torque Converter Nut	1	4
W520514-S440	Exhaust Flange Nut	4	4
W714717-S439	Exhaust Flange Bolt	1	2
W705134-S442	Transmission Cooler Bracket Bolt	1	1
W716530-S440	Engine Mount Nut (RH)	1	2
W715211-S439	Engine Mount Through Bolt (LH)	1	1
W713244-S439	Engine Mount Bolt (LH)	1	3
W709771-S440	Transmission Mount-To-Crossmember Nuts	2	2
TA-26	Motorcraft Threadlock	1	1
FL-500S	Motorcraft Oil Filter	1	1
XO-5W30-QSP	Motorcraft 5W30 Engine Oil	As Needed
XT-12-QULV	Motorcraft Automatic Transmission Fluid	As Needed
VC-3-B	Motorcraft Orange Concentrated Antifreeze/Coolant	4	4

SSSC Web Contact Site:

Submit a VIN-specific Part Order contact via the SSSC Web Contact Site.

Part Number	Description	Order Quantity	Claim Quantity
JL3Z-6007-A	Complete 3.5L GTDI Engine Assembly	1	1

The DOR/COR number for this repair is 51105.

DEALER PRICE

For latest prices, refer to DOES II.

HANDLING ALLOWANCE

An allowance of $600.00 per repair is being provided in lieu of part mark-up.

PARTS RETENTION AND RETURN

Follow the provisions of the Warranty and Policy Manual, Section 1 – WARRANTY PARTS RETENTION AND RETURN POLICIES.

EXCESS STOCK RETURN

Excess stock returned for credit must have been purchased from Ford Customer Service Division in accordance with Policy Procedure Bulletin 4000.

ATTACHMENT III

CERTAIN 2018 MODEL YEAR F-150 VEHICLES EQUIPPED WITH A 3.5L GTDI ENGINE — ENGINE REPLACEMENT

OVERVIEW

In all of the affected vehicles, cylinder heads are missing machined holes intended to supply lubrication to the camshaft bearing journals. Lack of proper camshaft lubrication will result in premature engine failure.
Engine failure can cause a noise, a check engine light to illuminate, a runs rough condition, and/or a loss of motive power without warning while driving, increasing the risk of crash.

SERVICE PROCEDURE

Replace the complete engine assembly. Please follow the Workshop Manual (WSM) procedures in Section 303-01C.

November 2017

* * * IMPORTANT SAFETY RECALL * * *
(PROGRAMA DE SEGURIDAD IMPORTANTE)

Safety Recall Notice 17S37 / NHTSA Recall 17V672
Aviso de Revisión de Seguridad 17S37

Mr. John Sample
123 Main Street
Anywhere, USA 12345

Your Vehicle Identification Number (VIN): 12345678901234567

This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act.

Ford Motor Company has decided that a defect which relates to motor vehicle safety exists in your vehicle, with the VIN shown above.

We apologize for this situation and want to assure you that, with your assistance, we will correct this condition. Our commitment, together with your dealer, is to provide you with the highest level of service and support.

What is the issue?	On your vehicle, the engine’s cylinder head is missing a machined hole intended to supply lubrication to the engine.
What is the risk?	This condition may lead to engine failure at very low mileage. Engine failure can cause a noise, a check engine light to illuminate, a runs rough condition, and/or a loss of motive power without warning while driving, increasing the risk of crash.
What will Ford and your dealer do?	Ford Motor Company has authorized your dealer to replace the engine free of charge (parts and labor).
How long will it take?	The time needed for this repair is 2 days. However, due to service scheduling requirements, your dealer may need your vehicle for a longer period of time.
What should you do?	Please call your dealer without delay to schedule a service appointment for Recall 17S37. Provide the dealer with your VIN, which is printed near your name at the beginning of this letter. If you do not already have a servicing dealer, you can access www.Fordowner.com for dealer addresses, maps, and driving instructions. Ford Motor Company wants you to have this safety recall completed on your vehicle. The vehicle owner is responsible for making arrangements to have the work completed. Please note: Federal law requires that any vehicle lessor receiving this recall notice must forward a copy of this notice to the lessee within ten days. NOTE: You can receive information about Recalls and Customer Satisfaction Programs through our FordPass App. The app can be downloaded through the App Store or Google Play. In addition there are other features such as reserving and paying for parking in certain locations and controlling certain functions on your vehicle (lock or unlock doors, remote start) if it is equipped to allow control.
Do you need a rental vehicle?	Your dealer is authorized to provide a rental vehicle for your personal transportation at no charge (except for fuel and insurance) while your vehicle is at the dealership for repairs. Please see your dealer for guidelines and limitations.
What if you no longer own this vehicle?	If you no longer own this vehicle, and have an address for the current owner, please forward this letter to the new owner. You received this notice because government regulations require that notification be sent to the last known owner of record. Our records are based primarily on state registration and title data, which indicate that you are the current owner.
Can we assist you further?	If you have difficulties getting your vehicle repaired promptly and without charge, please contact your dealership’s Service Manager for assistance. RETAIL OWNERS: If you have questions or concerns, please contact our Ford Customer Relationship Center at 1-866-436-7332 and one of our representatives will be happy to assist you. If you wish to contact us through the Internet, our address is: www.Fordowner.com. For the hearing impaired call 1-800-232-5952 (TDD). Representatives are available Monday through Friday: 8:00AM – 8:00PM(Eastern Time). FLEET OWNERS: If you have questions or concerns, please contact our Fleet Customer Information Center at 1-800-34-FLEET, choose Option #3, and one of our representatives will be happy to assist you. If you wish to contact us through the Internet, our address is: www.fleet.ford.com. Representatives are available Monday through Friday: 8:00AM – 8:00PM (Eastern Time).
Para asistencia en Español	Visite nuestro sitio web para ver este anuncio en Español al siguiente dirección: https://es.owner.ford.com/recall. Si necesita ayuda o tiene alguna pregunta, por favor llame al Centro de Relación con Clientes al 1-866-436-7332 y presione 2 para Español.