Safety Recall 17S33 – Doors Will Not Close or Open While Driving – 2015-2017 Ford F-150 & 2017 F-Super Duty

NHTSA Campaign Number: 17V652
Manufacturer Ford Motor Company
Components LATCHES/LOCKS/LINKAGES
Potential Number of Units Affected 1,101,107

 

Doors may Open while Driving

A door that opens while driving can increase the risk of injury.

 

Summary

Ford Motor Company (Ford) is recalling certain 2015-2017 Ford F-150, and 2017 F-250, F-350, F-450, and F-550 Super Duty trucks. The doors on these vehicles may have a bent or kinked actuation cable or the door latches may freeze after water gets into the latch. Either condition can result in the doors opening while driving although they appear to be closed.

 

Remedy

Ford will notify owners, and dealers will inspect the door latch actuation cables and repair if necessary, and install water shields over the door latches, free of charge. Ford issued an interim notification to owners on November 9, 2017. Owners may contact Ford customer service at 1-866-436-7332. Ford’s number for this recall is 17S33.

 

Notes

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

 

Check if your Vehicle has a Recall

 

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December 13, 2017

TO: All U.S. Ford and Lincoln Dealers

SUBJECT: NEW VEHICLE DEMONSTRATION / DELIVERY HOLD – Safety Recall 17S33
Certain 2015-2017 Model Year F-150 and 2017 Model Year F-Super Duty Vehicles
Doors Will Not Close or Open While Driving

REF: Safety Recall 17S33 – Advance Notice
Dated: October 17, 2017

 

AFFECTED VEHICLES

Vehicle	Model Year	Assembly Plant	Build Dates
F-150	2015-2017	Dearborn	March 12, 2014 through December 31, 2016
		Kansas City	August 11, 2014 through December 30, 2016
F-Super Duty	2017	Kentucky	October 8, 2015 through September 1, 2016

 

Affected vehicles are identified in OASIS and FSA VIN Lists.

NOTE:  F-150 vehicles that had a paid claim for TSB 16-0155 were excluded from this program.

 

REASON FOR THIS SAFETY RECALL

In the affected vehicles, a frozen door latch, or a bent or kinked door latch actuation cable, may result in a door that will not open, will not close, or opens while driving condition, increasing the risk of injury. Refer to chart below for affected doors:

Vehicle	Front Door	Rear Door
F-150 Regular Cab	ALL	–
F-150 Super Cab	ALL	ALL
F-150 Crew Cab	ALL	Built on/before September 1, 2016
F-Super Duty Crew Cab	Not Affected	Built on/before September 1, 2016

 

SERVICE ACTION

Before demonstrating or delivering any new in-stock vehicles involved in this recall, dealers are to install door latch water shields in the affected doors and repair any kinks in the latch actuation cables.  This service must be performed on all affected vehicles at no charge to the vehicle owner.

 

SEED STOCK PARTS SHIPMENT PLAN

Beginning the week of December 11, 2017, dealers will receive a weekly seed stock shipment of door latch water shields and lock rods.  Parts will be shipped weekly until they are available for open order, which is expected to occur late in the first quarter of 2018.  The volume of parts shipped to each dealer will vary by part number and will be based on a percentage of the assigned vehicles on dealers FSA VIN lists.

 

OWNER NOTIFICATION MAILING SCHEDULE

Parts to repair this condition are currently not available in sufficient quantities to service all of the affected vehicles.  Therefore, to ensure an ample supply of parts is available, owners of affected vehicles will be notified in four separate mailings.  Mailing is expected to begin late in the first quarter of 2018.  Dealers should repair any affected vehicles that arrive at their dealerships, whether or not the customer has received a letter.

PLEASE NOTE:

Federal law requires dealers to complete this recall service before a new vehicle is delivered to the buyer or lessee.  Violation of this requirement by a dealer could result in a civil penalty of up to $21,000 per vehicle.  Correct all vehicles in your new vehicle inventory before delivery.

 

ATTACHMENTS

Attachment I: Administrative Information
Attachment II: Labor Allowances and Parts Ordering Information
Attachment III: Technical Information
Owner Notification Letter
Recall Reimbursement Plan

 

QUESTIONS & ASSISTANCE

For questions and assistance, contact the Special Service Support Center (SSSC) via the SSSC Web Contact Site.  The SSSC Web Contact Site can be accessed through the Professional Technician Society (PTS) website using the SSSC link listed at the bottom of the OASIS VIN report screen or listed under the SSSC tab.

Sincerely,

 

Michael A. Berardi

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ATTACHMENT I

NEW VEHICLE DEMONSTRATION / DELIVERY HOLD – Safety Recall 17S33
Certain 2015-2017 Model Year F-150 and 2017 Model Year F-Super Duty Vehicles
Doors Will Not Close or Open While Driving

 

OASIS ACTIVATION

OASIS was activated on October 17, 2017.

 

FSA VIN LISTS ACTIVATION

FSA VIN Lists were made available through https://web.fsavinlists.dealerconnection.com on October 17, 2017.  Owner names and addresses will be available in the second quarter of 2018.

NOTE:  Your FSA VIN Lists may contain owner names and addresses obtained from motor vehicle registration records.  The use of such motor vehicle registration data for any purpose other than in connection with this recall is a violation of law in several states, provinces, and countries.

Accordingly, you must limit the use of this listing to the follow-up necessary to complete this recall.

 

SOLD VEHICLES

• Owners of affected vehicles will be directed to dealers for repairs.
• Immediately contact any of your affected customers whose vehicles are not on your VIN list but are identified in OASIS. Give the customer a copy of the Owner Notification Letter (when available) and schedule a service date.
• Correct other affected vehicles identified in OASIS which are brought to your dealership.
• Dealers are to prioritize repairs of customer vehicles over repairs of new and used vehicle inventory.

 

STOCK VEHICLES

• Correct all affected units in your new vehicle inventory before delivery.
• Use OASIS to identify any affected vehicles in your used vehicle inventory.

 

DEALER-OPERATED RENTAL VEHICLES

The Fixing America’s Surface Transportation (FAST) Act law effective June 2016 prohibits a rental company from selling, renting or leasing vehicles subject to a safety or compliance recall.  Please consult your legal counsel for legal advice.

 

TITLE BRANDED / SALVAGED VEHICLES

Affected title branded and salvaged vehicles are eligible for this recall.

 

ADDITIONAL REPAIR (LABOR TIME AND/OR PARTS)

Additional repairs identified as necessary to complete the FSA should be managed as follows:

• For vehicles within new vehicle bumper-to-bumper warranty coverage, follow existing warranty and policy guidelines for related damage claims. No SSSC approval is required for these vehicles:
  • Ford vehicles – 3 years or 36,000 miles
• For vehicles outside new vehicle bumper-to-bumper warranty coverage, submit an Approval Request to the SSSC Web Contact Site prior to completing the repair.

 

OWNER REFUNDS

• This safety recall must still be performed, even if the owner has paid for a previous repair. Claiming a refund will not close the recall on the vehicle. 
• Ford Motor Company is offering a refund for owner-paid repairs covered by this recall if the repair was performed prior to the date indicated in the reimbursement plan, which is posted with this bulletin. Owners are directed to seek reimbursement through authorized dealers or, at their option, directly through Ford Motor Company at P.O. Box 6251, Dearborn, MI  48121-6251.
• Dealers are also pre-approved to refund owner-paid emergency repairs that were performed away from an authorized servicing dealer after the end date specified in the reimbursement plan. Non-covered repairs, or those judged by Ford to be excessive, will not be reimbursed.
• Refunds will only be provided for the cost associated with door latch functional issues.

 

RENTAL VEHICLES  

Rental vehicles are not approved for this program.

 

CLAIMS PREPARATION AND SUBMISSION

• Enter claims using One Warranty Solution (OWS).
  • When entering claims in DMS software, select claim type 31: Field Service Action. The FSA number (17S33) is the sub code.
• Provision for Motorcraft TA-19-C (or equivalent) and Motorcraft XL-5-A (or equivalent): Submit on the same repair line.
  • Program Code: 17S33
  • Expense: OTHER
  • Amount: $2.00
• Additional labor and/or parts must be claimed as related damage on a separate repair line from the FSA.
• Submit refunds on a separate repair line.
  • Program Code:  17S33           –  Misc. Expense:  ADMIN
  • Misc. Expense:  REFUND     –  Misc. Expense:  0.2 Hrs.

• Multiple refunds should be submitted on one repair line and the invoice details for each repair should be detailed in the comments section of the claim.

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ATTACHMENT II

NEW VEHICLE DEMONSTRATION / DELIVERY HOLD – Safety Recall 17S33
Certain 2015-2017 Model Year F-150 and 2017 Model Year F-Super Duty Vehicles
Doors Will Not Close or Open While Driving

 

LABOR ALLOWANCES

Description	Labor Operation	Labor Time
Install Front Door Latch Shields*	17S33B	0.9
Install Front and Rear Door Latch Shields (Crew Cab)*	17S33C	1.5
Install Front and Rear Door Latch Shields (Super Cab)*	17S33D	1.6
Install Rear Door Latch Shields (Super Duty Crew Cab)*	17S33E	0.8

 

* Includes time to replace lock rods and transfer buttons and grommets as needed.

 

PARTS REQUIREMENTS / ORDERING INFORMATION

Part Number	Description	Part Usage	Claim Quantity
FL3Z-1521978-D	Front Door Latch Shield Kit	All F-150	1
FL3Z-1626494-F	Crew Cab Rear Door Latch Shield Kit	All Crew Cab Built on/before September 1, 2016	1
FL3Z-1626495-F	Super Cab LH Rear Lower Latch Shield	All F-150 Super Cab	1
FL3Z-1626494-G	Super Cab RH Rear Lower Latch Shield		1
FL3Z-1521853-A	Front LH Lock Rod*	Vehicles Built On/Before June 1, 2016	1
FL3Z-1521852-A	Front RH Lock Rod*		1
FL3Z-1626461-A	Rear LH Lock Rod – Crew Cab*		1
FL3Z-1626460-A	Rear RH Lock Rod – Crew Cab*		1
Instant Gel Adhesive	Motorcraft TA-19-C (or equivalent, including but not limited to Loctite 414 or 495)		MISC. OTHER
White Lithium Based Grease Spray**	Motorcraft XL-5-A (or equivalent locally obtained White Lithium  Grease Spray)	All	MISC. OTHER
* The initial supply of Lock Rods seed stocked to dealers may include the parts in the table below, and are acceptable for use under this program. ** Availability of Motorcraft XL-5-A is limited at launch.  Equivalent products include, but are not limited to, 3M White Grease 08875, Liquid Wrench White Lithium Grease L616, CRC White Lithium Grease 05037, B’laster White Lithium Grease 16-LG, WD-40 Protective White Lithium Grease.
FL3Z-1521853-AB	Front LH Lock Rod	Vehicles Built On/Before June 1, 2016	1
FL3Z-1521852-AB	Front RH Lock Rod		1
FL3Z-1626461-AB	Rear LH Lock Rod – Crew Cab		1
FL3Z-1626460-AB	Rear RH Lock Rod – Crew Cab		1

 

PARTS REQUIREMENTS / ORDERING INFORMATION (continued)

The DOR/COR number for this recall is 51103.

• Beginning the week of December 11, 2017, dealers will receive a weekly seed stock shipment of door latch water shields and lock rods. Parts will be shipped weekly until they are available for open order, which is expected to occur in the late first quarter of 2018.  The volume of parts shipped to each dealer will vary by part number and will be based on a percentage of the assigned vehicles on dealers FSA VIN lists.
• F-150 Super Cab rear door lower latch water shields will ship on a bi-weekly cadence.
• If a dealer wishes to discontinue their weekly seed stock of parts, contact the SSSC via the SSSC Web Contact Site. Please note that removing a dealership P&A Code from the weekly seed stock program is a permanent action.
• Beginning December 18, 2017, dealers will be able to view their seed stock distribution from the PTS website under the white SSSC tab. Select the Part Seed Stock Status menu for details.
• Dealers will be notified via a DOES II communication if circumstances warrant a change in part supply strategy and when open ordering resumes.

For questions and assistance on part supply and/or the seed stock program, contact PACO (Parts Assistance Center Online).  https://www.fmcdealer.dealerconnection.com/sites/ford_lm/parts_service/pdt/paco/Pages/default.aspx

 

DEALER PRICE 

For latest prices, refer to DOES II.

 

PARTS RETENTION AND RETURN

Follow the provisions of the Warranty and Policy Manual, Section 1 – WARRANTY PARTS RETENTION AND RETURN POLICIES.

 

EXCESS STOCK RETURN

Excess stock returned for credit must have been purchased from Ford Customer Service Division in accordance with Policy Procedure Bulletin 4000.

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ATTACHMENT III

CERTAIN 2015-2017 MODEL YEAR F-150 AND 2017 MODEL YEAR F-SUPER DUTY VEHICLES — DOORS WILL NOT CLOSE OR OPEN WHILE DRIVING

OVERVIEW

In the affected vehicles, a frozen door latch, or a bent or kinked door latch actuation cable, may result in a door will not open, door will not close, or door opens while driving condition, increasing the risk of injury. Before demonstrating or delivering any new in-stock vehicles involved in this recall, dealers are to install door latch water shields in the affected doors and repair any kinks in the latch actuation cables. This service must be performed on all affected vehicles at no charge to the vehicle owner.

NOTE: TSB 16-0155 is an equivalent repair to this safety recall. F-150 vehicles that had a claim paid for TSB 16-0155 were excluded from this program.

 

SERVICE PROCEDURE

Recommended Tool List:

General Tools	General Equipment
1/4″ Drive Impact Driver	Flashlight
1/4″ Drive Ratchet
1/4″ Drive Torque Wrench
1/4″ Drive Extension – 6″ (152mm)
1/4″ Drive Socket – 7mm
1/4″ Driver Bit – T-20 Torx
1/4″ Driver Bit – T-25 Torx
Small Pick
Small trim removal tool
Pocket Screwdriver

 

Install door latch water shields in the affected doors. Refer to the chart below for affected doors:

Vehicle	Front Door	Rear Door
F-150 Regular Cab	ALL	–
F-150 Super Cab	ALL	ALL
F-150 Crew Cab	ALL	Built on/before September 1, 2016
F-Super Duty Crew Cab	Not Affected	Built on/before September 1, 2016

 

Front Door Latch Water Shield Kit Installation (All F-150 Vehicles)

NOTE: Front door latch water shields were phased into F-150 production in December 2016. For vehicles already equipped with water shields built in December 2016, it is not necessary to remove and replace the water shields on the front doors.

NOTE: To view a video demonstration of this repair procedure, click the video icon. 

 

NOTE: Procedure to be performed on both LH and RH sides.

NOTE: The window must be in the closed (up) position when performing this procedure.

1. Remove the front door interior trim panels. Please follow the Workshop Manual (WSM) procedures in Section 501-05.

NOTE: The interior grab handle cover clips can be reused for this repair. Only replace if damaged.

2. Remove the front door weather shields for access.
3. Inspect the interior door handle to latch cable for kinking. See Figure 1.
   • Correct any kinks found in the cable by straightening the cable by hand as required.

FIGURE 1

 

4. Remove the lock rod assemblies. See Figure 2.
   • Use the male end of a 1/4″ extension to spread apart the lock rod retainer and remove the rod from the door latch.

FIGURE 2

 

5. Using compressed air, blow out any debris or residual water from the latch assembly area.
6. Lubricate the door latch with Motorcraft Multi-Purpose Grease or a quality equivalent white lithium grease spray.
   • Do not use penetrating oils on the latches.
7. Loosen but do not remove the two door glass run bolts. See Figure 3.

FIGURE 3

 

8. Loosen but do not remove the 3 door latch bolts. See Figure 4.

FIGURE 4

 

9. Apply supplied foam tape to the new shield in the highlighted area. See Figure 5.

FIGURE 5

 

10. With the latch and door glass run assembly loose inside the door panel, install the door latch water shield into position. See Figure 6.

NOTE: The water shield is properly installed when the locating tabs align with the window run, the latch cable is fitted in the notch of the water shield, and the fastener holes align.

11. Install the new screw into the top hole of the shield. See Figure 6.

NOTE: The lower fastener hole of the shield is not used on the front water shields.

NOTE: Driver side door latch shown, passenger side door latch similar.

FIGURE 6

 

12. Tighten the two door glass run bolts. See Figure 3.
    • 71 lb.in (8 Nm).
13. Tighten the three door latch bolts. See Figure 4.
    • 71 lb.in (8 Nm).
14. Was the vehicle built on or before June 1, 2016?
    • Yes – Install a new lock rod to accommodate the new water shield. See Figure 7 and 8.
    • No – Verify the vehicle has the updated lock rod shown in Figure 8 and proceed to step 15.

NOTE: If the vehicle does not already have the updated lock rod, proceed with the lock rod replacement procedure.

NOTE: If a replacement lock rod already has a button and grommet installed, transfer of the components is not required.

• Transfer the grommet and button from the original lock rod to the new lock rod.
• Apply a bead of Motorcraft instant gel adhesive (or equivalent) to the lock rod prior to threading the button into place.
• When threading the button onto the new lock rod, stop threading when some resistance is met.
• Ensure the right-hand and left-hand buttons are installed at similar heights.

FIGURE 7

 

FIGURE 8

 

15. Install the door weather shield.
16. Install the front door interior trim panels. Please follow the WSM procedures in Section 501-05.

NOTE: The interior grab handle cover clips can be reused for this repair. Only replace if damaged.

 

Rear Door Latch Water Shield Kit Installation (Crew Cab vehicles only built on or before
September 1, 2016)

NOTE: To view a video demonstration of this repair procedure, click the video icon. 

 

NOTE: Rear door latch water shields were phased into F-150 and F-Super Duty Crew Cab production in August 2016. For vehicles already equipped with water shields built in August 2016, it is not necessary to remove and replace the water shields present on the rear doors.

NOTE: Procedure to be performed on both LH and RH sides.

NOTE: The window must be in the closed (up) position when performing this procedure.

1. Remove the rear door interior trim panels. Please follow the WSM procedures in Section 501-05.
2. Remove the door panel weather shield for access.
3. Inspect the interior door handle to latch cable for kinking. See Figure 9.
   • Correct any kinks found in the cable by straightening the cable by hand as required.

FIGURE 9

 

4. Remove the lock rod assemblies. See Figure 10.
   • Use the male end of a 1/4″ extension to spread apart the lock rod retainer and remove the rod from the door latch.

FIGURE 10

 

5. Using compressed air, blow out any debris or residual water from latch assembly area.
6. Lubricate the door latch with Motorcraft Multi-Purpose Grease or a quality equivalent white lithium grease spray.
   • Do not use penetrating oils on the latches.
7. Install the door latch water shield into position. See Figure 11.

NOTE: The water shield is properly installed when the latch cable is fitted in the notch of the water shield and the fastener holes align.

8. Install the new screws into the top and bottom holes of the shield. See Figure 11.

NOTE: Driver side door latch shown, passenger side door latch similar.

FIGURE 11

 

9. Was the vehicle built on or before June 1, 2016?
   • Yes – Install a new lock rod to accommodate the new water shield. See Figure 12 and 13.
   • No – Verify the vehicle has the updated lock rod shown in Figure 13 and proceed to step 10.

NOTE: If equipped with manual locks, lock rod replacement is not necessary.

NOTE: If the vehicle does not already have the updated lock rod, proceed with the lock rod replacement procedure.

NOTE: If a replacement lock rod already has a button and grommet installed, transfer of the
components is not required.

• For replacement lock rods only. Transfer the grommet , sleeve and button from the original lock rod to the new.
• Apply a bead of Motorcraft instant gel adhesive (or equivalent) to the lock rod prior to threading the button into place.
• When threading the button onto the new lock rod, stop threading when some resistance is met.
• Ensure the right-hand and left-hand buttons are installed at similar heights.

FIGURE 12

 

FIGURE 13

 

10. Install the door weather shields.
11. Install the rear door interior trim panels. Please follow the WSM procedures in Section 501-05.

 

Rear Door Lower Latch Water Shield Kit Installation (Super Cab only)

NOTE: To view a video demonstration of this repair procedure, click the video icon. 

 

Note: If the vehicle has previously had a rear lower door latch replaced, it may already have the latest level latch water shield installed. If the Super Cab rear lower door latch has a water shield installed as shown in Figure 17, then installation of a new water shield is not required.

NOTE: Procedure to be performed on both LH and RH sides.

1. Remove the rear door interior trim panels. Please follow the WSM procedures in Section 501-05.
2. Remove the door panel weather shield for access.
3. Inspect the interior door handle to latch cable for kinking. See Figure 15.
   • Correct any kinks found in the cable by straightening the cable by hand as required.
4. Remove the three lower door latch bolts. See Figure 14.

FIGURE 14

 

5. Detach the cable retainers and disconnect the electrical connector. Position the rear door latch outside of the door. See Figure 15.

FIGURE 15

 

NOTE: Some F-150 SuperCab vehicles may be equipped with a smaller water shield than what is being installed in this safety recall. The smaller shields must be removed and replaced. See Figure 16.

6. If equipped, remove and discard the existing lower door latch water shields. See Figure 16.

FIGURE 16

 

7. Using compressed air, blow out any debris or residual water from the latch assembly area.
8. Lubricate the door latch with Motorcraft Multi-Purpose Grease or a quality equivalent white lithium grease spray.
   • Do not use penetrating oils on the latches.
9. Install a new door latch water shield onto the lower rear door latch. See Figure 17.

FIGURE 17

 

10. Position the rear door lower latch back into the door. Attach the cable retainers and connect the electrical connector. See Figure 15.
11. Install the three door latch bolts. See Figure 14.
    • 106 lb.in (12 Nm).
12. Install the door weather shields.
13. Install the rear door interior trim panels. Please follow the WSM procedures in Section 501-05.

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Ford Motor Company
Recall Reimbursement Plan for 17S33

 

Ford and Lincoln dealers are in the best position to quickly and efficiently process reimbursement requests.  However, federal legislation requires all motor vehicle manufacturers to establish processes through which customers may seek recall reimbursement directly from the manufacturer or from the dealers. 

Regarding the specific reimbursement plan for Recall # 17S33, owners who have paid for service to remedy the defect or noncompliance must have had that service performed prior to December 1, 2017. After this date, if repairs related to this recall are performed by a non-Ford repair facility in an emergency situation, customers must submit any refund requests through their dealership. As required by this federal regulation, Ford Motor Company submitted the details of its latest General Recall Reimbursement Plan in a letter to the National Highway Traffic Safety Administration (NHTSA) in February 2015.  The following is the text of that letter and the Plan:

 

General Recall Reimbursement Plan
(As submitted to the NHTSA)

Pursuant to the requirements set forth in 49 CFR Part 573 and Part 577 of the Code of Federal Regulations, Ford Motor Company (Ford) is submitting required information pertaining to our general reimbursement plan for the cost of remedies paid for by vehicle owners before they are notified of a related safety recall.

Set forth below is Ford’s general plan to reimburse owners and purchasers for costs incurred for remedies in advance of notification of potential safely-related defects or noncompliances pursuant to Part 573.6 (c)(8)(i).  This plan has not changed since our February 20, 2015 submission.

 

Reimbursement Notification

Ford’s notice to a vehicle owner in accordance with 49 CFR Part 577 will indicate that Ford is offering a refund if the owner paid to have service to remedy the defect or noncompliance prior to a specified ending date.  In accordance with Part 573.13 (c)(2), this ending date will be defined as a minimum of ten calendar days after the date on which Ford mailed the last of its Part 577 notifications to owners, and will be indicated in the specific reimbursement plan available to owners for an individual recall.  This notice will direct owners to seek eligible reimbursement through authorized dealers or, at their option, directly through Ford at the following address:

 

Ford Motor Company
P.O. Box 6251
Dearborn, MI  48121-6251

 

Ford notes that this rule allows for the identification of a beginning date for reimbursement eligibility.  Under the rule, an owner who paid to remedy the defect or noncompliance prior to the identified beginning date would not be eligible for reimbursement.  Ford generally has not established such a beginning date for reimbursement eligibility and does not presently anticipate changing this general policy.  However, in any case where Ford determines a beginning date is appropriate, Ford will indicate that date in the owner notice.  As permitted by 577.11(e), Ford may not include a reimbursement notification when all vehicles are well within the warranty period, subject to approval by the agency.

 

Costs to be Reimbursed

For vehicles, reimbursement will not be less than the lesser of:

• The amount paid by the owner for the remedy that specifically addressed and was reasonably necessary to correct the defect or noncompliance that is the subject of the recall, or
• The cost of parts for the remedy (to be no more than the manufacturer’s list retail price for authorized part(s), plus associated labor at local labor rates, miscellaneous fees (such as disposal of waste) and taxes.

For replacement equipment, reimbursement will be the amount paid by the owner for the replacement item (limited by the amount of the retail list price of the defective or noncompliant item that was replaced, plus taxes, where the brand or model purchased by the owner was different than the brand or model that was the subject of the recall).  If the item of motor vehicle equipment was repaired, the reimbursement provisions identified above for vehicles will apply.

Ford notes that costs incurred by the owner within the period during which Ford’s original or extended warranty would have provided for a free repair of the problem will not be eligible for reimbursement, as provided by Part 573.13 (d)(1).

 

Entities Authorized to Provide Reimbursement

Ford will continue to use authorized dealers to reimburse owners under the specific reimbursement plans for a particular recall, and will encourage owners to pursue requests for reimbursement directly through dealers to expedite reimbursement.  Ford will also provide a mailing address to which customers can, at their option, send requests for reimbursement directly to Ford, as previously noted.  Requests for reimbursement sent directly to Ford may take up to 60 days to process.  Whether the owner chooses to pursue reimbursement requests through a dealer or directly through Ford, the owner will be directed to submit the required documentation, upon which reimbursement eligibility will be determined.

 

Required Documentation

The reimbursement determination will depend upon the information provided by the customer.  Consistent with Part 573.13 (d)(4) the following information must be submitted:

• Claimant name and address
• Vehicle make, model, and model year
• Vehicle identification number (VIN) and, for replacement equipment, a description of such equipment or, for tires, the model, size and TIN (DOT code)
• Identification of the recall number (either the Ford recall number or the NHTSA recall number)
• Identification of the owner of the recalled vehicle at the time that the pre-notification remedy was obtained
• An original receipt for the pre-notification remedy that includes a breakdown of the amount for parts, labor, other costs and taxes, including costs for the replacement item. Where the receipt covers work other than to address the recall or noncompliance, Ford may require the claimant to separately identify costs that are eligible for reimbursement.
• If the remedy was obtained during the warranty period, documentation indicating that the warranty was not honored or the warranty repair did not correct the problem related to the recall.

Failure to submit all of the above information may result in denial of the reimbursement request.

 

Additional Information

The Part 577 required owner notice will provide a toll-free telephone number through which specific information about the reimbursement plan can be requested from Ford.  This general reimbursement plan will be incorporated into notifications pursuant to Part 573.6 by reference.  Information specific to an individual recall also may be incorporated into the Part 573.6 notification.

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November 2017

* * * IMPORTANT SAFETY RECALL * * *
(PROGRAMA DE SEGURIDAD IMPORTANTE)

 

Safety Recall Notice 17S33 / NHTSA Recall 17V-652
Aviso de Revisión de Seguridad 17S33

 

Mr. John Sample
123 Main Street
Anywhere, USA 12345

 

Your Vehicle Identification Number (VIN):  12345678901234567

This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act.

Ford Motor Company has decided that a defect which relates to motor vehicle safety exists in your vehicle, with the VIN shown above.

We apologize for this situation and want to assure you that, with your assistance, we will correct this condition.  Our commitment, together with your dealer, is to provide you with the highest level of service and support.

What is the issue?	On your vehicle, a frozen door latch, or a bent or kinked door latch actuation cable, may result in a door will not open, door will not close, or door opens while driving condition, increasing the risk of injury.
What will Ford and your dealer do?	Ford Motor Company is working diligently to procure the parts needed to repair your vehicle. When a repair is available for Safety Recall 17S33, Ford Motor Company will notify you via mail to schedule a service appointment with your dealer to have your vehicle repaired. Coverage is automatically transferred to subsequent owners.
What should you do?	If your vehicle exhibits symptoms of a door will not open, a door will not close, or a door opens while driving, immediately contact your dealer and request a service appointment for a repair relating to Safety Recall 17S33.  Provide the dealer with the VIN of your vehicle, which is printed near your name at the beginning of this letter. If your vehicle does not exhibit these symptoms, no action is required by you at this time.  Ford will notify you by mail when service parts are available, at which time a service appointment to perform this safety recall may be scheduled. Please note:  Federal law requires that any vehicle lessor receiving this recall notice must forward a copy of this notice to the lessee within ten days.
Have you previously paid for this repair?	If you have previously paid for a repair that addresses the issue described in this letter, you still need to have this recall performed to ensure the correct parts were used. You may be eligible for a refund of previously paid repairs.  Refunds will only be provided for service related to a frozen door latch, or a bent or kinked actuation cable.  To verify eligibility and expedite reimbursement, give your paid original receipt to your dealer. Refund requests may also be sent directly to Ford Motor Company.  To request your refund from Ford, send the refund request with all required documentation, including your original repair receipt (no photocopies), to Ford Motor Company at P.O. Box 6251, Dearborn, Michigan 48121-6251. Refund requests mailed to this address may take up to 60 days to process.  Your original receipt will be returned to you. Detailed information regarding eligibility for Ford’s reimbursement program and documentation requirements may be obtained by contacting the Ford Customer Relationship Center at 1-866-436-7332.
What if you no longer own this vehicle?	If you no longer own this vehicle, and have an address for the current owner, please forward this letter to the new owner. You received this notice because government regulations require that notification be sent to the last known owner of record.  Our records are based primarily on state registration and title data, which indicate that you are the current owner.
Can we assist you further?	If you have difficulties getting your vehicle repaired promptly and without charge, please contact your dealership’s Service Manager for assistance. RETAIL OWNERS:  If you have questions or concerns, please contact our Ford Customer Relationship Center at 1-866-436-7332 and one of our representatives will be happy to assist you.  If you wish to contact us through the Internet, our address is:  www.Fordowner.com . For the hearing impaired call 1-800-232-5952 (TDD).  Representatives are available Monday through Friday:  8:00AM – 8:00PM (Eastern Time). FLEET OWNERS:  If you have questions or concerns, please contact our Fleet Customer Information Center at 1-800-34-FLEET, choose Option #3, and one of our representatives will be happy to assist you.  If you wish to contact us through the Internet, our address is:  www.fleet.ford.com . Representatives are available Monday through Friday:  8:00AM – 8:00PM (Eastern Time). If you are still having difficulty getting your vehicle repaired in a reasonable time or without charge, you may write the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Ave. S.E., Washington, D.C. 20590 or call the toll free Vehicle Safety Hotline at 1-888-327-4236 (TTY: 1800-424-9153) or go to www.safercar.gov.  Reference NHTSA Safety Recall 17V-652.
Para asistencia en Español	Visite nuestro sitio web para ver este anuncio en Español al siguiente dirección: https://es.owner.ford.com/tools/account/maintenance/recalls.html Si necesita ayuda o tiene alguna pregunta, por favor llame al Centro de Relación con Clientes al 1-866-436-7332 y presione 2 para Español.

 

Thank you for your attention to this important matter.

Ford Customer Service Division

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December 13, 2017

https://static.nhtsa.gov/odi/rcl/2017/RCMN-17V652-3541.pdf

 

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November 2017

https://static.nhtsa.gov/odi/rcl/2017/RIONL-17V652-2329.pdf

 

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October 17, 2017

https://static.nhtsa.gov/odi/rcl/2017/RCMN-17V652-4879.pdf

 

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Oct. 18, 2017

https://static.nhtsa.gov/odi/rcl/2017/RMISC-17V652-2873.pdf

 

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October 23, 2017

https://static.nhtsa.gov/odi/rcl/2017/RCAK-17V652-7166.pdf

 

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