| “This site contains affiliate links for which OEMDTC may be compensated” |
NHTSA Campaign Number: 09V399
Component(s): VEHICLE SPEED CONTROL
Manufacturer: FORD
MOTOR COMPANY
SUMMARY:
FORD IS RECALLING MODEL YEARS 1995-2003 WINDSTAR, 2000-2003 EXCURSION DIESEL, 1993-1997 AND 1999-2003 F-250 SD THROUGH F-550 SD DIESEL, 1992-2003 E-150 THROUGH E-550, 1995-2002 EXPLORER, 1997 AND 2002 MERCURY MOUNTAINEER, 1995-1997 AND 2001-2003 RANGER, AND 1994 F53 VEHICLES EQUIPPED WITH THE TEXAS INSTRUMENTS SPEED CONTROL DEACTIVATION SWITCH (SCDS).
THE SCDS MAY LEAK INTERNALLY AND THEN OVERHEAT, SMOKE, OR BURN.
CONSEQUENCE:
A VEHICLE FIRE COULD OCCUR WITH OR WITHOUT THE ENGINE RUNNING.
REMEDY:
FORD WILL NOTIFY OWNERS THAT DEALERS WILL INSTALL A FUSED WIRING HARNESS IN LINE WITH THE SCDS.
ON 1999-2003 WINDSTAR VEHICLES WITH A LEAKING SCDS, DEALERS WILL ALSO INSPECT THE ABS CONTROL MODULE CONNECTOR AND REPAIR AS NECESSARY.
REPAIRS WILL BE COMPLETED FREE OF CHARGE.
THE SAFETY RECALL BEGAN ON OCTOBER 27, 2009.
OWNERS MAY CONTACT FORD AT 1-888-222-2751.
NOTES:
FORD’S RECALL CAMPAIGN NUMBER IS 09S09.
OWNERS MAY ALSO CONTACT THE NATIONAL HIGHWAY TRAFFIC SAFETY ADMINISTRATION’S VEHICLE SAFETY HOTLINE AT 1-888-327-4236 (TTY 1-800-424-9153), OR GO TO HTTP://WWW.SAFERCAR.GOV.
Check if your Vehicle has a Recall
May 26, 2016
TO: All U.S. Ford and Lincoln Dealers
SUBJECT: Safety Recall 09S09 – Supplement #1
Certain 1992-2003 Model Year Vehicle Lines
Speed Control System Modification
New! REASON FOR THIS SUPPLEMENT
Advise dealers that the allowance for claiming Motorcraft XG-15-A Electrical Grease II has been increased.
AFFECTED VEHICLES
Due to the complexity and the number of vehicles involved, please refer to Attachment IV for Affected Vehicle Applications. Affected vehicles are identified in OASIS. In addition, for a list of vehicles assigned to your dealership, visit https://web.fsavinlists.dealerconnection.com. This information will be available by October 15, 2009.
REASON FOR THIS SAFETY RECALL
In some of the affected Windstar vehicles, the Speed Control Deactivation Switch (SCDS) may overheat, smoke, or burn, which could result in an underhood fire. The potential for a switch fire exists in these vehicles regardless of whether speed control is being used. In addition, on 1999-2003 Windstar vehicles only, brake fluid may migrate from a leaking SCDS to the anti-lock brake system (ABS) module, creating the potential for melting or fire at the ABS module regardless of whether the engine is running or power is present.
As a result of the Windstar investigation, Ford reviewed all remaining Texas Instruments Speed Control
Deactivation Switches in vehicles not previously recalled. These other vehicles use the Texas Instrument SCDS as a redundant speed control device, ABS signal input, or for parts commonality. All of these vehicles have been in service for many years and most continue to have no fire allegations. However, Ford is taking action on all of these vehicles to address customers’ lack of confidence in the perceived long term durability of their vehicles.
SERVICE ACTION
Dealers are to inspect the Speed Control Deactivation Switch (SCDS) harness connector for the presence of brake fluid contamination. If no brake fluid is present, dealers are to install the universal fused jumper harness. If brake fluid is present, dealers are to replace the SCDS and check for related damage as instructed in Attachment III – Technical Information. This service must be performed on all affected vehicles at no charge to the vehicle owner. Owners are being advised to park their vehicle outdoors away from structures until the recall service is performed to prevent a potential fire from spreading.
OWNER NOTIFICATION MAILING SCHEDULE
Owners of affected vehicles will be notified by mail beginning late October 2009 and ending early December 2009. Dealers should repair any affected vehicles that arrive at their dealerships, whether or not the customer has received a letter.
PLEASE NOTE:
Federal law requires dealers to complete this recall service before a new vehicle is delivered to the buyer or lessee. Violation of this requirement by a dealer could result in a civil penalty of up to $6,000 per vehicle. Correct all vehicles in your new vehicle inventory before delivery.
New! ATTACHMENTS
Attachment I: Administrative Information
Attachment II: Labor Allowances and Parts Ordering Information
Attachment III: Technical Information
Attachment IV: Affected Vehicle Applications
Attachment V: Dealer Q & A
Owner Notification Letter
Recall Reimbursement Plan
QUESTIONS & ASSISTANCE
For questions and assistance, contact the Special Service Support Center (SSSC) via the SSSC Web
Contact Site. The SSSC Web Contact Site can be accessed through the Professional Technician Society (PTS) website using the SSSC link listed at the bottom of the OASIS VIN report screen or listed under the SSSC tab.
Sincerely,
Michael A. Berardi
ATTACHMENT I
Safety Recall 09S09 – Supplement #1
Certain 1992-2003 Model Year Vehicle Lines
Speed Control System Modification
OASIS ACTIVATED?
Yes, OASIS will be activated on October 13, 2009.
NOTE: This recall pertains to certain vehicles that have a factory installed speed control deactivation switch only. Ford offered a Genuine Accessory Speed Control kit that utilized a production steering wheel identical to the factory-installed system. The Ford accessory kit does not use a master cylinder mounted deactivation switch and, as a result, vehicles with this kit are not included in this recall. If a customer inquires about Safety Recall 09S09, and the VIN of their vehicle is not listed in OASIS under 09S09, the vehicle is not involved in the program.
FSA VIN LIST ACTIVATED?
Yes, FSA VIN list will be available through https://web.fsavinlists.dealerconnection.com by October 15, 2009. Owner names and addresses will be available by December 18, 2009.
NOTE: Your FSA VIN list may contain owner names and addresses obtained from motor vehicle registration records. The use of such motor vehicle registration data for any purpose other than in connection with this recall is a violation of law in several states, provinces, and countries. Accordingly, you must limit the use of this listing to the follow-up necessary to complete this recall action.
STOCK VEHICLES
Correct all affected units in your vehicle inventory before delivery.
SOLD VEHICLES
- Owners of affected vehicles will be directed to dealers for repairs.
- Immediately contact any of your affected owners whose vehicles are not on your VIN lists but are identified in OASIS. Give the customer a copy of the Owner Notification Letter (when available) and schedule a service date.
- Correct other affected vehicles identified in OASIS which are brought to your dealership.
TITLE BRANDED / SALVAGED VEHICLES
Affected title branded and salvaged vehicles are eligible for this Field Service Action.
RELATED DAMAGE
If a related damage condition exists that you believe to be caused by the covered condition, call the Special Service Support Center to request approval prior to the repair of any related damage. Requests for approval after completion of the repair will not be granted. Ford Motor Company reserves the right to deny coverage for related damage in cases where the vehicle owner has not had this recall performed on a timely basis.
ADDITIONAL LABOR TIME
- If a condition exists that requires additional labor to complete the repair, call the Special Service Support Center to request approval prior to performing any additional labor. Requests for approval after completion of the repair will not be granted.
- If you encounter aftermarket equipment or modifications to the vehicle which might prevent the repair of the covered condition, call the Special Service Support Center.
OWNER REFUNDS
- This safety recall must still be performed, even if the customer has paid for a previous repair. Claiming a refund will not close the recall on the vehicle.
- Ford Motor Company is offering a refund for owner paid repairs covered by this recall if the repair was performed prior to the date indicated in the reimbursement plan, which is posted with this bulletin. This plan is also available to owners through the Customer Relationship Center (CRC). The CRC will direct owners to seek reimbursement through authorized dealers or, at their option, directly through Ford Motor Company at P.O. Box 6251, Dearborn, MI 48121-6251.
- Dealers are also authorized to refund owner paid emergency repairs that were performed away from an authorized servicing dealer after the end date specified in the reimbursement plan. Noncovered repairs, or those judged by Ford to be excessive, will not be reimbursed.
- Refunds will only be provided for the cost associated with repairs due to a leaking speed control deactivation switch.
- Refund Claiming Information (Submit on separate repair line.)
– Program Code: 09S09 – Misc. Expense: ADMIN
– Misc. Expense: REFUND – Misc. Expense: 0.2 Hrs.
- Multiple refunds should be submitted on one repair line and the invoice details for each repair should be detailed in the comments section of the claim. If a repair is performed on the same visit, the repair and refunds should be submitted on separate repair lines.
RENTAL VEHICLES
The use of rental vehicles is not authorized for this program.
New! CLAIMS PREPARATION AND SUBMISSION
- Enter claims using Direct Warranty Entry (DWE) or One Warranty Solution (OWS).
- DWE: refer to ACESII manual for claims preparation and submission information.
- OWS: when entering claims in DMS software, select claim type 31: Field Service Action. The FSA number (05S28) is the sub code.
- Refunds or related damage must be claimed on a repair line that is separate from the repair line on which the FSA is claimed. Related damage requires prior approval from the Special Service Support Center.
- “MT” labor should be submitted on a separate repair line with the related damage flag checked. “MT” labor requires prior approval from the Special Service Support Center.
- Claiming information for Electrical Grease II for servicing both the speed control servo and SCDS adapter jumper harness connector – applies to Labor Operation 09S09G or 09S09H. (Submit on same repair line as repair.)
- Program Code: 09S09
- Expense: OTHER
- Expense: $13.50
- Claiming information for Electrical Grease II for servicing SCDS adapter jumper harness connector only – applies to Labor Operation 09S09D, 09S09F or 09S09J (Submit on same repair line as repair.)
- Program Code: 09S09
- Expense: OTHER
- Expense: $1.00
ATTACHMENT II
Safety Recall 09S09 – Supplement #1
Certain 1992-2003 Model Year Vehicle Lines
Speed Control System Modification
LABOR ALLOWANCES
| Inspection Only | Labor Operation | Labor Time |
No SCDS found on vehicle – Applies to certain 1992-2003 E-Series vehicles
| 09S09A | 0.2 Hour |
| Non-Leaking SCDS Repair Descriptions | Labor Operation | Labor Time |
Install Universal Fused Jumper Harness (UFJH) – Applies to all vehicles except 1992-1993 E-Series and 1993 F-Series vehicles
| 09S09B | 0.2 Hour |
Lift Vehicle and Install UFJH – Applies to 1992-1993 E-Series and 1993 F-Series vehicles
| 09S09C | 0.3 Hour |
| Leaking SCDS Repair Descriptions | Labor Operation | Labor Time |
Replace SCDS – Applies to all vehicles that have a SCDS but do not have a speed control servo except 1999-2003 Windstar vehicles
| 09S09D | 0.3 Hour |
Lift Vehicle and Replace SCDS – Applies to 1992-1993 E-Series and 1993 F-Series vehicles
| 09S09F | 0.4 Hour |
Replace SCDS and Inspect Speed Control Servo – Applies to all vehicles that have a speed control servo except 1999-2003 Windstar vehicles
| 09S09G | 0.4 Hour |
Replace SCDS, Inspect Speed Control Servo and ABS Connectors – Applies to 19992003 Windstar vehicles with speed control
| 09S09H | 0.6 Hour |
Replace SCDS and Inspect ABS Connector – Applies to 1999-2003 Windstar vehicles without speed control
| 09S09J | 0.5 Hour |
PARTS REQUIREMENTS / ORDERING INFORMATION
Order your parts requirements through normal order processing channels.
| Part Number | Description | Quantity |
8W7Z-14A411-C  | Universal Fused Jumper Harness (UFJH)
| 1 part per repair |
| Shipped in packages of 10. One package services 10 vehicles. | ||
| 1L1Z-9F924-AA | Brake Repair Kit (SCDS & Adapter Harness)
| 1 kit per repair |
| Motorcraft Part # | ||
| SW-6350 | ||
| XW7Z-9F924-BA | Brake Repair Kit (SCDS & Adapter Harness)
| 1 kit per repair |
| Motorcraft Part # | ||
| SW-6351 | ||
| Motorcraft Part # | Electrical Grease II – One 3 oz. tube
Note: Must be used on vehicles that have a leaking SCDS. | One 3 oz. tube will service 10 vehicles. |
| XG-15-A |
The DOR/COR number for this safety recall is 50409.
Questions regarding parts should be directed to the Special Service Support Center (1-800-325-5621) or E-mailed to: Ford@Renkim.com.
DEALER PRICE
For latest prices, refer to DOES II.
PARTS RETENTION AND RETURN
Affected speed control deactivation switches and related damage parts are subject to random selection for return to the Ford Warranty Parts Analysis Center (WPAC). Refer to your daily PEARS (Parts Entry and Return System) register for part disposition and return instructions.
Follow the provisions of the Warranty and Policy Manual for “Parts Retention and Return Procedures.”
EXCESS STOCK RETURN
Excess stock returned for credit must have been purchased from Ford Customer Service Division in accordance with Policy Procedure Bulletin 4000.
ATTACHMENT III
CERTAIN 1992 – 2003 MODEL YEAR VEHICLE LINES –
SPEED CONTROL SYSTEM MODIFICATION
| OVERVIEW……………………………………………………………..Page 1
REPAIR FLOW CHARTS………………………………………………Page 2-3 SPEED CONTROL DEACTIVATION SWITCH (SCDS) IDENTIFICATION AND LOCATION………………………………….Page 4 SPEED CONTROL DEACTIVATION SWITCH (SCDS) INSPECTION AND REPAIR PROCEDURES
INSTALLATION………………………………………..……..Page 6
REPLACEMENT………………………………………………Page 7 SPEED CONTROL SERVO INSPECTION…………………….………Page 9 ANTI-LOCK BRAKE SYTSTEM (ABS) INSPECTION (APPLIES TO 1999 – 2003 WINDSTAR VEHICLES ONLY)……..….Page 11 |
OVERVIEW
This Safety Recall involves an inspection of the Speed Control Deactivation Switch (SCDS) harness connector for the presence of brake fluid contamination. If no brake fluid is present, install the universal fused jumper harness. If brake fluid is present, replace the SCDS and inspect the speed control servo harness connector for heat damage. See Flow Chart#2 on page 3.
In addition, for 1999 through 2003 Windstar vehicles, the repair includes an inspection of the Anti-lock Brake System (ABS) connectors. See Flow Chart #2 on page 3.
If a related damage condition is found that you believe to be caused by a leaking SCDS, call the Special Service Support Center (1-800-325-5621) to request approval prior to the repair of any related damage. Requests for approval after completion of the repair will not be granted.
REPAIR FLOW CHARTS
Flow Chart #1 shows the repair procedure for all affected vehicles except 1999 through 2003 Windstar
vehicles.
Flow Chart #1
- 1992-2003 E-Series
- 2000-2003 Excursion
- 1995-2002 Explorer
- 1993-1997, 1999-2003 F-Series Over 8500 GVW
- 1994 F-53 Motorhome
- 1997, 2002 Mountaineer
- 1995-1997, 2001-2003 Ranger
- 1995-1998 Windstar
Flow Chart #2 shows the repair procedure for 1999 through 2003 Windstar vehicles.
Flow Chart #2
SPEED CONTROL DEACTIVATION SWITCH (SCDS) IDENTIFICATION AND LOCATION
SCDS Identification
The Speed Control Deactivation Switch (SCDS) involved in Safety Recall 09S09 and the revised SCDS are illustrated below (See Figure 1).
Note that the revised SCDS has a different electrical connector. An adapter jumper harness (which is included in the parts kit) is required when replacing the old SCDS with the revised SCDS.
FIGURE 1
SCDS Location
In most vehicles involved in this recall, the SCDS is located on the master cylinder. In 1992-1993 E-Series vehicles, the SCDS is usually located on the junction block or brake proportioning valve on the left frame rail under the driver’s seat. In 1993 F-Series vehicles, the SCDS is usually located on the junction block or brake proportioning valve on the left frame rail below the master cylinder. To verify, just follow the metal brake lines from the master cylinder until the switch is found. On F-53 Motorhome vehicles, if the SCDS is not located on the master cylinder, it maybe located in a brake line junction block approximately 457 mm (18 in) below the master cylinder. It may be necessary to reposition wiring harnesses and/or remove add-on equipment in order to locate the switch.
SCDS INSPECTION PROCEDURE
NOTE: For E-Series vehicles, there is a possibility that the vehicle was manufactured without a SCDS. If unable to locate a SCDS after checking on all the brake lines, no further action is required, release the vehicle.
NOTE: On 1992-1993 E-Series and 1993 F-Series vehicles, it may be necessary to lift the vehicle to gain access to the SCDS. On Windstar vehicles, the air cleaner housing must be separated in the middle to gain access to the SCDS.
- Disconnect the harness connector from the SCDS (See Figure 2).
FIGURE 2
- Inspect the harness connector for the presence of brake fluid.
- If there is no evidence of brake fluid on the connector, install Universal Fused Jumper Harness (UFJH). See page 6.
- If there is evidence of brake fluid on the connector, replace SCDS. See page 7.
UNIVERSAL FUSED JUMPER HARNESS (UFJH) INSTALLATION
- Connect the Universal Fused Jumper Harness (UFJH) to the SCDS and the vehicle harness.
- Secure the UFJH to the existing harness with tie straps, making sure the fuse holders are positioned vertically with the fuse holder cap facing upward. Wrap the tie straps underneath, then over the top of the existing harness and verify proper fuse holder orientation (See Figure 3).
- No further action is required, release the vehicle.
FIGURE 3
SPEED CONTROL DEACTIVATION SWITCH (SCDS) REPLACEMENT
NOTE: The brake pedal must not be depressed during the removal and replacement of the SCDS.
- Check the brake fluid level at the master cylinder and, if necessary, fill to maximum fluid level.
NOTICE: DO NOT apply fluid to the electrical connector or damage to the connector may occur.
- Add a few drops of Motorcraft High Performance DOT 3 Motor Vehicle Brake Fluid, PM-1-C (US), CPM-1-C (Canada), to the fluid port at the threaded end of the new SCDS (See Figure 4).
FIGURE 4
NOTICE: Do not allow any foreign material to enter the master cylinder port once the SCDS is removed.
- Remove the old SCDS.
NOTE: Call the Special Service Support Center for assistance if brake fluid does not flow from the SCDS fitting when the SCDS is removed.
NOTE: If the new SCDS is not installed immediately after the original switch is removed, the master cylinder brake fluid could drop below the minimum level and air could enter the brake system. If this should occur, air must be bled from the brake system at all 4 wheels. In this situation, the labor to bleed the brake system will not be covered under this program.
- With the brake fluid reservoir cap removed, observe for brake fluid dripping/draining from the SCDS fitting. As soon as brake fluid begins to bleed from the fitting, install the new SCDS and tighten to 18 Nm (13 lb-ft).
- Check the brake fluid level at the master cylinder, fill to maximum fluid level and install the brake fluid reservoir cap.
- Before installing the adapter jumper harness, fill the vehicle harness end of the jumper (male pin connector end) with Motorcraft Electrical Grease II (XG-15-A) (See Figure 5).
FIGURE 5
- Install the adapter jumper harness by connecting it to both the SCDS and the vehicle harness. Using the provided tie strap, secure the adapter jumper harness to a nearby component such as the speed control cable or another wire harness.
- If the vehicle has a speed control servo, proceed with speed control servo inspection. See page 9.
- If the vehicle is a 1999-2003 Windstar that does not have speed control, proceed with ABS inspection. See page 11.
- If none of the above apply, no further action is required, release the vehicle.
SPEED CONTROL SERVO INSPECTION
- Disconnect the speed control servo and inspect the vehicle harness connector for heat damage (See Figure 6).
- If no heat damage is found at the speed control servo connector (even if there is presence of brake fluid in the connector), proceed to step 2 for further instructions.
- If heat damage is found, proceed as follows:
- 1999-2003 Windstar, complete ABS inspection on page 11 before calling the Special Service Support Center for further instructions.
- All other vehicles, call the Special Service Support Center for further instructions.
FIGURE 6
- With the speed control servo disconnected, use shop air to blow out any trace of brake fluid from the speed control servo harness electrical connector and the servo module. Do not use any type of solvent to clean the connectors.
- Apply a 5 mm (3/16 in) high bead of Motorcraft Electrical Grease II (XG-15-A) across the entire width and length of the servo vehicle harness connector (See Figure 7).
NOTICE: Be sure to apply an adequate amount of grease to the vehicle harness connector only. DO NOT apply the grease directly to the connector of the servo module.
FIGURE 7
- Reconnect the harness to the servo module.
- If the vehicle is a 1999-2003 Windstar, proceed to ABS inspection on page 11. Otherwise no further action is required, release the vehicle.
ANTI-LOCK BRAKE SYSTEM (ABS) INSPECTION
NOTE: This inspection applies to 1999 through 2003 Windstar vehicles only.
- Lift vehicle and remove ABS cover.
- Disconnect ABS module. Inspect the ABS harness and module connectors for the presence of brake fluid.
- If brake fluid is present, use shop air to blow out any trace of brake fluid from the harness connector and module.
- Inspect the ABS harness and module connectors for corrosion and/or heat damage (See Figure 8).
FIGURE 8
- If evidence of corrosion and/or heat damage is found in either the ABS harness or module connector, call the Special Service Support Center for further instructions.
- If there is no evidence of corrosion and/or heat damage, reconnect the ABS harness to the ABS module.
- Is the speed control servo heat damaged?
- If the speed control servo is heat damaged, call the Special Service Support Center for further instructions.
- If the speed control servo is not heat damaged, no further action is required, release the vehicle.
ATTACHMENT IV
Safety Recall 09S09 – Supplement #1
Certain 1992-2003 Model Year Vehicle Lines
Speed Control System Modification
AFFECTED VEHICLE APPLICATIONS:
| Year | Model | Notes |
| 1995 | Windstar |
|
| 1996-2003 | Windstar |
|
| 1993-1997 1999-2003 | F-Series over 8500 GVW (7.3L diesel only) |
|
| 2000-2003 | Excursion (7.3L diesel only) |
|
| 1995-1997 | Explorer |
|
| 1998-2001 | Explorer |
|
| 2002 | Explorer |
|
| 1997 | Mountaineer |
|
| 2002 | Mountaineer |
|
| 1994 | F-53 Motorhome |
|
| 1992-2002 | E-Series (7.3L diesel only) |
|
| 2003 | E-350/450 (7.3L diesel only) |
|
| 2003 | E-550 (7.3L diesel only) |
|
| 1992-2002 | E-Series (gasoline only) |
|
| 2003 | E-150/250/350/450
(gasoline only) |
|
| 2003 | E-550 (gasoline only) |
|
| 1995-1997 | Ranger |
|
| 2001-2002 | Ranger |
|
| 2002 | Ranger |
|
| 2003 | Ranger |
|
NOTE: All assembly plants are affected.
ATTACHMENT V
Safety Recall 09S09 – Supplement #1
Certain 1992-2003 Model Year Vehicle Lines
Speed Control System Modification
DEALER Q & A
Q1. What is the Universal Fused Jumper Harness?
- The Universal Fused Jumper Harness contains a fuse in each side of the circuit to accommodate polarity complexity across vehicle lines, and a connector hardshell that is compatible with all Speed Control Deactivation Switches.
Q2. Why are the Speed Control Deactivation Switches not interchangeable on all vehicle applications?
- Differences in Speed Control Deactivation Switch (SCDS) activation pressures make it essential that the correct SCDS is installed in the specified vehicle application.
Q3. Can I just remove the fuse for the Speed Control System circuit?
- No. Removing the fuse will disable more systems on the vehicle than just the Speed Control System.
Q4. Is the Speed Control Deactivation Switch located on the vehicle steering wheel?
- No. The Speed Control Deactivation Switch is typically mounted to the brake master cylinder under the hood. On some of the earlier built vehicles, the SCDS was mounted to a junction block or brake proportioning valve located below the master cylinder on or near the frame rail.
Q5. Can customers avoid overheating the switch by not using the Speed Control System?
No. The electrical current to the switch is not affected by use of the Speed Control System. On some vehicles, this switch is always energized whether the engine is on or off. Not using the Speed Control System doesn’t reduce the potential for overheating of the switch.
Q6. Why are we inspecting the Anti-lock Brake System (ABS) connector for the 1999-2003 Windstar but not the other vehicles included in the recall?
- On a small number of 1999-2003 Windstar vehicles, brake fluid has been found to migrate from a leaking switch to the Anti-lock Brake System (ABS) module. In a small subset of these reports, the presence of brake fluid resulted in melted ABS connectors or a localized ABS fire. This condition was not observed on other vehicles included in this recall.
Q7. Why is Ford recalling vehicles that are not equipped with speed control under this Safety Recall?
- On vehicles not equipped with speed control, the switch is still present and is used either as an input to the anti-lock brake system or for parts commonality.
Q8. Why are vehicles other than Windstar being recalled?
- As a result of the Windstar investigation, Ford reviewed all the remaining vehicle applications of the Texas Instruments SCDS that were not part of previous field service actions. These other vehicles use the Texas Instrument SCDS as a redundant speed control device, ABS signal input, or for parts commonality. All of these vehicles have been in service for many years and most continue to have no fire allegations. However, Ford is taking action on all of these vehicles to address customers’ lack of confidence in the perceived long term durability of their vehicles.
October 2009
Safety Recall 09S09
Mr. John Sample
123 Main Street
Anywhere, USA 12345
Your Vehicle Identification Number: 12345678901234567
This notice is sent to you in accordance with the requirements of the National Traffic and Motor Vehicle Safety Act.
Ford Motor Company has decided that a defect which relates to motor vehicle safety exists in your vehicle, with the Vehicle Identification Number shown above.
We apologize for this situation and want to assure you that, with your assistance, we will correct this condition. Our commitment, together with your dealer, is to provide you with the highest level of service and support.
| What is the issue? | Ford cannot be confident that over many years in service, a speed control deactivation switch installed on your vehicle will not leak brake fluid, posing the risk of a fire. This condition may occur either when the vehicle is parked or when it is being operated.
This risk exists on vehicles equipped with or without speed control. |
| What will Ford and dealer do? | Ford Motor Company has authorized your dealer to perform the repairs under this program on your vehicle free of charge (parts and labor). |
| How long will it take? | Your dealer may be able to perform this repair while you wait; however, due to scheduling requirements, your dealer may need your vehicle for a longer period of time. |
| What should you do? | Please call your dealer without delay and request a service date for
Recall 09S09. Provide the dealer with the Vehicle Identification Number (VIN) of your vehicle. The VIN is printed near your name at the beginning of this letter. Until you have the recall service performed, park your vehicle outdoors away from structures to prevent a potential fire from spreading. If you do not already have a servicing dealer, you can access www.Fordowner.com for dealer addresses, maps, and driving instructions. Ford Please note: Federal law requires that any vehicle lessor receiving this recall notice must forward a copy of this notice to the lessee within ten days. |
| Have you previously paid for this repair? | If you have previously paid for a repair that addresses the issue described in this letter, you still need to have this recall performed to ensure the correct parts and procedures were used.
You may be eligible for a refund of previously paid repairs. Refunds will only be provided for service related to the affected electrical switch being recalled. To verify eligibility and expedite reimbursement, give your paid original receipt to your dealer. Refund requests may also be sent directly to Ford Detailed information regarding eligibility for Ford |
| What if you no longer own this vehicle? | If you no longer own this vehicle, and have an address for the current owner, please forward this letter to the new owner.
You received this notice because government regulations require that notification be sent to the last known owner of record. Our records are based primarily on state registration and title data, which indicate that you are the current owner. |
| Can we assist you further? | If you have difficulties getting your vehicle repaired promptly and without charge, please contact your dealership’s Service Manager for assistance.
RETAIL AND FLEET OWNERS: If you still have concerns, please contact the Ford If you wish to contact us through the Internet please use the following:
MOTORHOME OWNERS: If you still have concerns, please contact the Motorhome Customer Assistance Center toll free at 1-866-906-9811. Representatives are available 24 hours a day. If you are still having difficulty getting your vehicle repaired in a reasonable time or without charge, you may write the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Ave. S.E., Washington, D.C. 20590 or call the toll free Vehicle Safety Hotline at 1-888-327-4236 (TTY: 1-800-424-9153) or go to https://www.safercar.gov. |
Thank you for your attention to this important matter.
Ford Customer Service Division
Ford Motor Company Recall Reimbursement Plan for 09S09
Ford and Lincoln Mercury dealers are in the best position to quickly and efficiently process reimbursement requests. However, federal legislation requires all motor vehicle manufacturers to establish processes through which customers may seek recall reimbursement directly from the manufacturer or from the dealers.
Regarding the specific reimbursement plan for Recall # 09S09, owners who have paid for service to remedy the defect or noncompliance must have had that service performed prior to December 18, 2009 After this date, if repairs related to this recall are performed by a non-Ford repair facility in an emergency situation, customers must submit any refund requests through their dealership. As required by this federal regulation, Ford Motor Company submitted the details of its latest General Recall Reimbursement Plan in a letter to the National Highway Traffic Safety Administration (NHTSA) in February 2009. The following is the text of that letter and the Plan:
General Recall Reimbursement Plan
(As submitted to the NHTSA)
Pursuant to the requirements set forth in 49 CFR Part 573 and Part 577 of the Code of Federal Regulations, Ford Motor Company (Ford) is submitting required information pertaining to our general reimbursement plan for the cost of remedies paid for by vehicle owners before they are notified of a related safety recall.
Set forth below is Ford’s general plan to reimburse owners and purchasers for costs incurred for remedies in advance of notification of potential safely-related defects or noncompliances pursuant to Part 573.6 (c)(8)(i). This plan has not changed since our February 28, 2007 submission.
Reimbursement Notification
Ford’s notice to a vehicle owner in accordance with 49 CFR Part 577 will indicate that Ford is offering a refund if the owner paid to have service to remedy the defect or noncompliance prior to a
specified ending date. In accordance with Part 573.13 (c)(2), this ending date will be defined as a minimum of ten calendar days after the date on which Ford mailed the last of its Part 577 notifications to owners, and will be indicated in the specific reimbursement plan available to owners for an individual recall. This notice will direct owners to seek eligible reimbursement through authorized dealers or, at their option, directly through Ford at the following address:
Ford Motor Company
P.O. Box 6251
Dearborn, MI 48121-6251
Ford notes that this rule allows for the identification of a beginning date for reimbursement eligibility. Under the rule, an owner who paid to remedy the defect or noncompliance prior to the identified beginning date would not be eligible for reimbursement. Ford generally has not established such a beginning date for reimbursement eligibility and does not presently anticipate changing this general policy. However, in any case where Ford determines a beginning date is appropriate, Ford will indicate that date in the owner notice. As permitted by 577.11(e), Ford may not include a reimbursement notification when all vehicles are well within the warranty period, subject to approval by the agency.
Costs to be Reimbursed
For vehicles, reimbursement will not be less than the lesser of:
- The amount paid by the owner for the remedy that specifically addressed and was reasonably necessary to correct the defect or noncompliance that is the subject of the recall, or
- The cost of parts for the remedy (to be no more than the manufacturer’s list retail price for authorized part(s), plus associated labor at local labor rates, miscellaneous fees (such as disposal of waste) and taxes.
For replacement equipment, reimbursement will be the amount paid by the owner for the replacement item (limited by the amount of the retail list price of the defective or noncompliant item that was replaced, plus taxes, where the brand or model purchased by the owner was different than the brand or model that was the subject of the recall). If the item of motor vehicle equipment was repaired, the reimbursement provisions identified above for vehicles will apply.
Ford notes that costs incurred by the owner within the period during which Ford’s original or extended warranty would have provided for a free repair of the problem will not be eligible for reimbursement, as provided by Part 573.13 (d)(1).
Entities Authorized to Provide Reimbursement
Ford will continue to use authorized dealers to reimburse owners under the specific reimbursement plans for a particular recall, and will encourage owners to pursue requests for reimbursement directly through dealers to expedite reimbursement. Ford will also provide a mailing address to which customers can, at their option, send requests for reimbursement directly to Ford, as previously noted. Requests for reimbursement sent directly to Ford may take up to 60 days to process. Whether the owner chooses to pursue reimbursement requests through a dealer or directly through Ford, the owner will be directed to submit the required documentation, upon which reimbursement eligibility will be determined.
Required Documentation
The reimbursement determination will depend upon the information provided by the customer. Consistent with Part 573.13 (d)(4) the following information must be submitted:
- Claimant name and address
- Vehicle make, model, and model year
- Vehicle identification number (VIN) and, for replacement equipment, a description of such equipment or, for tires, the model, size and TIN (DOT code)
- Identification of the recall number (either the Ford recall number or the NHTSA recall number)
- Identification of the owner of the recalled vehicle at the time that the pre-notification remedy was obtained
- An original receipt for the pre-notification remedy that includes a breakdown of the amount for parts, labor, other costs and taxes, including costs for the replacement item. Where the receipt covers work other than to address the recall or noncompliance, Ford may require the claimant to separately identify costs that are eligible for reimbursement.
- If the remedy was obtained during the warranty period, documentation indicating that the warranty was not honored or the warranty repair did not correct the problem related to the recall.
Failure to submit all of the above information may result in denial of the reimbursement request.
Additional Information
The Part 577 required owner notice will provide a toll-free telephone number through which specific information about the reimbursement plan can be requested from Ford. This general reimbursement plan will be incorporated into notifications pursuant to Part 573.6 by reference. Information specific to an individual recall also may be incorporated into the Part 573.6 notification.
Loading...
Reload document 
Open in new tab
