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NHTSA ID Number: 10242845
Manufacturer Communication Number: TSB 23-2072
Summary
Some 2020-2023 Explorer/Aviator all-wheel drive (AWD) vehicles with a hybrid powertrain may experience a harshness and/or vibration felt through the seat, steering wheel and/or center console at 25-50 mph (40-80 km/h). This may be due to constant velocity (CV) joint instability at dynamic angles close to zero. To correct the condition, follow the Service Procedure to install a driveline shim.
Model:
| Ford
2020-2023 Explorer |
|
| Lincoln
2020-2023 Aviator |
Issue: Some 2020-2023 Explorer/Aviator all-wheel drive (AWD) vehicles with a hybrid powertrain may experience a harshness and/or vibration felt through the seat, steering wheel and/or center console at 25-50 mph (40-80 km/h). This may be due to constant velocity (CV) joint instability at dynamic angles close to zero. To correct the condition, follow the Service Procedure to install a driveline shim.
Action: Follow the Service Procedure to correct the condition on vehicles that meet all of the following criteria:
- 2020-2023 Explorer/Aviator
- AWD
- Hybrid
- Driveline vibration at 25-50 mph (40-80 km/h) felt through the seat, steering wheel and/or center console
Parts
| Service Part Number | Quantity | Description | Unit of Issue | Piece Quantity |
| W722615-S439 | 1 | Shim | 4 | 2 |
W719768-S439 |
1 | Bolt | 4 | 2 |
Quantity refers to the amount of the service part number required to repair the vehicle.
Unit of Issue refers to the number of individual pieces included in a service part number package.
Piece Quantity refers to the total number of individual pieces required to repair the vehicle.
Service Procedure
1. Remove one of the driveshaft center bearing bolts. Do not remove or loosen both bolts at the same time.
2. Insert the shim between the driveshaft center bearing bracket and the body where the bolt was removed (Figures 1-2).
Figure 1
Figure 2
3. Install the longer driveshaft center bearing bracket bolt
4. Hand-tighten the driveshaft center bearing bracket bolt.
5. Repeat Steps 1-4 for the other driveshaft center bearing bracket bolt.
NOTE: Do not remove the driveshaft.
6. Tighten the new longer driveshaft center bearing bracket bolts to 35 lb-ft (48 Nm). Refer to Workshop Manual (WSM) Section 205-01.
8 Affected Products
Vehicles
| MAKE | MODEL | YEAR |
| FORD | EXPLORER | 2020-2023 |
| LINCOLN | AVIATOR | 2020-2023 |
1 Associated Document
Manufacturer Communications
23-2072
19 September 2023
https://www.nhtsa.gov/recalls?nhtsaId=10242845
MC-10242845-0001.pdf 107.101KB
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- 【WIDE APPLICATION】Used for adjusting Body Parts or camber, caster and toe at the front or rear wheels.
- 【SIZE DETAIL】144 pcs body shim includes 4 sizes 1/64", 1/32", 1/16", 1/8".
- 【HIGH QUALITY】Made of zinc plated steel to resist rust and corrosion.
- 【HANDY PACKING】Total 4 Sizes 144pcs alignment shim kit packed in a clear plastic case, makes it easy to find correct item quickly, saves your time of running around looking for a particular size shim.
- 【CUSTOMER SERVICE】You are unhappy for any reason, return your goods with no questions asked and BUSY-CORNER STORE will provide a full refund.
- ➤【WIDE APPLICATION】Used for adjusting Body Parts or camber, caster and toe at the front or rear wheels.
- ➤【SIZE DETAIL】50 pcs body shim includes 4 sizes 1/64", 1/32", 1/16", 1/8".
- ➤【HIGH QUALITY】Made of zinc plated steel to resist rust and corrosion.
- ➤【HANDY PACKING】Total 4 Sizes 50pcs alignment shim kit packed in a paper case. Each size is individually packaged in a bag, makes it easy to find correct item quickly, saves your time of running around looking for a particular size shim.
- ➤【CUSTOMER SERVICE】We strive to provide you with best quaility product and customer experience as possible. Any questions, please contact us directly.
- ✔High Quality: Zinc plated to resist rust and corrosion, not easy to break or fade, sturdy, and durable for long time use.
- ✔Various Sizes: The 152 pcs Kit includes 4 sizes 56pcs x 1/64", 48pcs x 1/32", 24pcs x 1/16", 24pcs x 1/8".
- ✔Application: Used for adjusting Body Parts or camber, caster and toe at the front or rear wheels
- ✔Packing: Packed in a durable transparent storage box with label, saves your time of running around looking for a particular size.
- ✔Customer Service: If any missing parts or not satisfied for any reason, just contact with us and we will do our best to give you the most satisfactory solution.
- Premium Material: These alignment shims are made of outstanding zinc plated material, which are corrosion and rust resistance, not easy to break or fade, sturdy, and durable for long time use.
- Easy to Store: There are 4 sizes 150pcs alignment shims kit packed in a clear plastic box, you can easily and quickly find the right item, easy to use, find, and carry.
- Wide Applications: Used to adjust the body part of the rear or front wheels, or the camber, caster and toe angles. Used for bearing adjustment, space alignment, and centering of motor bases.
- Easy to Use: Used for adjusting camber or body parts, caster and toe at the rear or rear wheels. If you are not satisfied for any reason, please contact us in time, we will provide you with a satisfactory answer.
- Package Includes: You will receive 24 pcs 1/16 ", 54 pcs 1/64 ", 48 pcs 1/32 ", 24 pcs 1/8 ", a total of 150 pcs, meet your diverse usage needs, enough for daily use.
- Durable Construction: Crafted from high-quality PP material, our U-shaped plastic shims are designed for durability and reliability. They resist breaking, fading, and wearing, ensuring long-term use in any setting.
- Generous Quantity and Variety: Each package includes 60 shims in four vibrant colors, with 30 pieces of each color, providing ample supply for use, replacement, or sharing. This abundance meets all your daily needs, making it a practical choice for both personal and professional projects.
- Precision Sizing for Versatility: Available in four distinct thicknesses—1/4 inch,1/8 inch, and 1/16 inch—our shims allow for precise adjustments. Whether it's for tile spacing, window installation, or curtain walls, you can choose the perfect size to achieve the desired spacing accuracy.
- Efficient U-Shaped Design: The U-shaped, horseshoe design of our shims provides a stable structure that is ideal for spacing tiles and other construction elements. This design ensures easy placement and secure fitting for efficient and reliable spacing.
- User-Friendly Operation: Designed with simplicity in mind, these shims are exceptionally easy to use. Simply insert the prongs into the grout joint to adjust and space accurately. This makes them an invaluable tool for professionals in the construction industry, reducing time and effort on the job.
- ✅HIGH QUALITY - Made of quality zinc plated carbon steel with high hardness, wear resistance and rust resistance. Zinc plated surface makes it more durable, anti-corrosion and anti-oxidation.
- ✅SIZE & QUANTITY - This universal U type shim assortment kit includes 48pcs 4 different commonly used sizes 1/64"(16pcs), 1/32"(16pcs), 1/16"(8pcs) and 1/8"(8pcs). Different sizes can meet your daily needs. Please note the size stands for the thickness of the shim (See 2nd picture for size specifications).
- ✅U TYPE DESIGN - This slotted U type alignment shim can help you correctly align certain parts of your vehicle or machine to factory specification. Just insert the solid alignment shim between two parts or a part and the frame of your vehicle to create more separation and help with the alignment of wheels or other suspension parts.
- ✅CONVENIENT PACKING - Comes with a convenient and resealable case marked with sizes. Clear plastic case makes it easy to find correct shims quickly, saves your time of running around looking for a particular size.
- ✅WIDE APPLICATIONS - Widely used for bearing adjustment, auto body parts adjustment, spatial positioning, front and rear wheel camber and caster adjustment, motor bases centering. Universal for a variety of leveling and alignment projects. ATTENTION: No more than 3 shims should be installed under one support as a net excess of shims under a machine foot increases the risk of exceeding the allowable soft foot tolerance.
- If you are a car enthusiast or professional auto repairman, these universal body shims are your ideal choice, we believe you will need it.
- Automotive universal body shims are made of premium zinc plated steel which has a high rust and corrosion resistance.
- Automotive body shims widely used to adjust camber, body parts, caster and toe at the front or rear wheels.
- Universal body shim assortment including 6 popular sizes to accommodate verious projects.
- Comes with a convenient resealable PVC storage case for organization, durable and easy to use.
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TECHNICAL SERVICE BULLETIN
AWD – Hybrid – Driveline Vibration At 25-50 MPH (40-80 Km/h)
23-2072
19 September
2023 Model:
Ford
2020-2023 Explorer
Lincoln
2020-2023 Aviator AWD Hybrid AWD Hybrid Issue: Some 2020-2023 Explorer/Aviator all-wheel drive (AWD) vehicles with a hybrid powertrain may experience a harshness and/or vibration felt through the seat, steering wheel and/or center console at 25-50 mph (40-80 km/h). This may be due to constant velocity (CV) joint instability at dynamic angles close to zero. To correct the condition, follow the Service Procedure to install a driveline shim.
Action: Follow the Service Procedure to correct the condition on vehicles that meet all of the following criteria:
• 2020-2023 Explorer/Aviator
• AWD
• Hybrid
• Driveline vibration at 25-50 mph (40-80 km/h) felt through the seat, steering wheel and/or center console Parts
Service Part Number Quantity Description Unit of Issue Piece Quantity
W722615-S439 1 Shim 4 2
W719768-S439 1 Bolt 4 2
Quantity refers to the amount of the service part number required to repair the vehicle.
Unit of Issue refers to the number of individual pieces included in a service part number package. Piece Quantity refers to the total number of individual pieces required to repair the vehicle.
Warranty Status: Eligible under provisions of New Vehicle Limited Warranty (NVLW)/Service Part Warranty (SPW)/Special Service Part (SSP)/Extended Service Plan (ESP) coverage. Limits/policies/prior approvals are not altered by a TSB. NVLW/SPW/SSP/ESP coverage limits are determined by the identified causal part and verified using the OASIS part coverage tool.
Labor Times Description 2020-2023 Explorer/Aviator AWD Hybrid: Install Shims Following The Service Procedure, Includes Time For Road Tests To Verify Concern And Repair (Do Not Use With Any Other Labor Operations) Operation No.
232072A Time 0.8
Hrs.
Repair/Claim Coding Causal Part: 4R602 Condition Code: D9 Service Procedure
1. Remove one of the driveshaft center bearing bolts. Do not remove or loosen both bolts at the same time. 2. Insert the shim between the driveshaft center bearing bracket and the body where the bolt was removed (Figures 1-2).
Figure 1 Figure 2 3. Install the longer driveshaft center bearing bracket bolt
4. Hand-tighten the driveshaft center bearing bracket bolt.
5. Repeat Steps 1-4 for the other driveshaft center bearing bracket bolt.
NOTE: Do not remove the driveshaft. 6. Tighten the new longer driveshaft center bearing bracket bolts to 35 lb-ft (48 Nm). Refer to Workshop Manual (WSM) Section 205-01. © 2023 Ford Motor Company All rights reserved.
NOTE: The information in Technical Service Bulletins is intended for use by trained, professional technicians with the knowledge, tools, and
equipment to do the job properly and safely. It informs these technicians of conditions that may occur on some vehicles, or provides information that could assist in proper vehicle service. The procedures should not be performed by “do-it-yourselfers”. Do not assume that a condition described affects your car or truck. Contact a Ford or Lincoln dealership to determine whether the Bulletin applies to your vehicle. Warranty Policy and Extended Service Plan documentation determine Warranty and/or Extended Service Plan coverage unless stated otherwise in the TSB article. The information in this Technical Service Bulletin (TSB) was current at the time of printing. Ford Motor Company reserves the right de this information with updates. The most recent information is available through Ford Motor Company’s on-line technical resources.
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