| “This site contains affiliate links for which OEMDTC may be compensated” |
NHTSA ID Number: 10242845
Manufacturer Communication Number: TSB 23-2072
Summary
Some 2020-2023 Explorer/Aviator all-wheel drive (AWD) vehicles with a hybrid powertrain may experience a harshness and/or vibration felt through the seat, steering wheel and/or center console at 25-50 mph (40-80 km/h). This may be due to constant velocity (CV) joint instability at dynamic angles close to zero. To correct the condition, follow the Service Procedure to install a driveline shim.
Model:
Issue: Some 2020-2023 Explorer/Aviator all-wheel drive (AWD) vehicles with a hybrid powertrain may experience a harshness and/or vibration felt through the seat, steering wheel and/or center console at 25-50 mph (40-80 km/h). This may be due to constant velocity (CV) joint instability at dynamic angles close to zero. To correct the condition, follow the Service Procedure to install a driveline shim.
Action: Follow the Service Procedure to correct the condition on vehicles that meet all of the following criteria:
- 2020-2023 Explorer/Aviator
- AWD
- Hybrid
- Driveline vibration at 25-50 mph (40-80 km/h) felt through the seat, steering wheel and/or center console
Parts
| Service Part Number | Quantity | Description | Unit of Issue | Piece Quantity |
| W722615-S439 | 1 | Shim | 4 | 2 |
W719768-S439 | 1 | Bolt | 4 | 2 |
Quantity refers to the amount of the service part number required to repair the vehicle.
Unit of Issue refers to the number of individual pieces included in a service part number package.
Piece Quantity refers to the total number of individual pieces required to repair the vehicle.
Service Procedure
1. Remove one of the driveshaft center bearing bolts. Do not remove or loosen both bolts at the same time.
2. Insert the shim between the driveshaft center bearing bracket and the body where the bolt was removed (Figures 1-2).
Figure 1
Figure 2
3. Install the longer driveshaft center bearing bracket bolt
4. Hand-tighten the driveshaft center bearing bracket bolt.
5. Repeat Steps 1-4 for the other driveshaft center bearing bracket bolt.
NOTE: Do not remove the driveshaft.
6. Tighten the new longer driveshaft center bearing bracket bolts to 35 lb-ft (48 Nm). Refer to Workshop Manual (WSM) Section 205-01.
8 Affected Products
Vehicles
1 Associated Document
Manufacturer Communications
23-2072
19 September 2023
MC-10242845-0001.pdf 107.101KB
Loading...
Reload document 
Open in new tab
- High Quality: Zinc plated to resist rust and corrosion, not easy to break or fade, sturdy, and durable for long time use
- Various Sizes: The 152 pcs Kit includes 4 sizes 56pcs x 1/64", 48pcs x 1/32", 24pcs x 1/16", 24pcs x 1/8"
- Application: Used for adjusting Body Parts or camber, caster and toe at the front or rear wheels
- Packing: Packed in a durable transparent storage box with label, saves your time of running around looking for a particular size
- Customer Service: Whenever you need us, please free to contact us, we will give you a professional service
- WIDE APPLICATION: Used for adjusting Body Parts or camber, caster and toe at the front or rear wheels.
- SIZE DETAIL: 144 pcs body shim includes 4 sizes 1/64", 1/32", 1/16", 1/8".
- HIGH QUALITY: Made of zinc plated steel to resist rust and corrosion.
- HANDY PACKING: Total 4 Sizes 144pcs alignment shim kit packed in a clear plastic case, makes it easy to find correct item quickly, saves your time of running around looking for a particular size shim.
- Customer Service: Please check the part number and size information on the picture & product description before purchase. We strive to provide you with best quality product and customer experience as possible. Any questions, please contact us directly.
- 60 Pcs Large Capacity: The package contains a box of 60 pieces shims, which includes 20 pieces 1/16" blue shims, 20 pieces 1/8" red shims, and 20 pieces 1/4" black shims. Different thicknesses and a large number of shims can meet your elevator leveling needs in different scenarios for a long time
- Custom for 2-Post 4-Post Lift: According to the bolt size of 2-post 4-post lift, perfectly fits the 3/4" wedge anchor bolt, ensuring that you can successfully complete the level work of the car lift
- Quality Material: Specially made of quality plastic material, to ensure that the level shims has excellent load-bearing capacity, not easy to break, to provide a stable and reliable experience in car maintenance repair
- Design: Three-color design, so that you can easily distinguish the different thickness of the lift leveling gasket by color, while the 2 inch square U-shaped design increases the force area of the gasket, so that the gasket has a better bearing capacity.
- Necessary Tool for Car Lift Installation: The leveling shims is an indispensable part of the car lift installation, which is used to quickly and accurately adjust the height of the car lift, maintain the balance of the lift, and improve the efficiency of the working quality of car maintenance
- Conveniently available in various styles and in packs of different quantities.Material:Steel
- High quality steel construction
- Shimming helps stop whining and/or grinding noises from the starter motor when due to improper alignment
- Dorman's Starter Motor Shims are constructed to strict engineering quality standards
- Support available - every Dorman part is backed by Dorman's ASE Blue Seal Certified technical support team
- Alignment Shims are widely used for adjusting Body Parts or camber, caster and toe at the front or rear wheels.
- Our alignment shims undergo a special coating surface treatment process, which can effectively prevent rust and corrosion.
- Auto body shims are with a storage convenient resealable box easy to pick and stroage.
- The body alignment shims are made from high-quality metal, ensuring premium quality, strength, stability, and durability, making them perfect for use in harsh conditions.
- 15 shims: 1/16" thick. 3/8" slot. 1-1/4" wide x 1-1/8" tall. 15 shims: 1/8" thick. 3/8" slot. 1-1/4" wide x 1-1/8" tall.
- If you are a car enthusiast or professional auto repairman, these universal body shims are your ideal choice, we believe you will need it.
- Automotive universal body shims are made of premium zinc plated steel which has a high rust and corrosion resistance.
- Automotive body shims widely used to adjust camber, body parts, caster and toe at the front or rear wheels.
- Universal body shim assortment including 6 popular sizes to accommodate verious projects.
- Comes with a convenient resealable PVC storage case for organization, durable and easy to use.
- 60 Pieces for Your Needs: the package includes 60 pieces of leveling shims in 3 different colors, making it a practical kit for all your car lift tasks; This significant number of shims means that you'll rarely run out during a project, aiding a CHUseamless work process
- 3 Different Sizes of Thickness: comprising 60 pieces, our kit includes 3 different sizes of shims for leveling, 20 pieces for each size; Each color represents a different thickness, black for about 1/4 inch, red for 1/8 inch, and blue for 1/16 inch; These varied sizes provide flexibility in auto lift height adjustment, suiting different types of vehicles and requirements
- Easy Installation Process: our kit is designed thoughtfully with a user centric approach, catering to beginners and professionals alike; The simple and efficient design of the leveling shims ensures an easy installation process, making your work convenient and straightforward
- Sturdy Plastic Material: constructed from sturdy plastic, our auto lift installation leveling shim kit showcases robustness that lasts; The sturdy construction of the plastic shims for leveling ensures they can bear the weight of the vehicle without deformity or cracking, thereby promoting persistent efficiency
- Versatile for Auto Enthusiast: our auto lift installation leveling shim kit is a must have for auto enthusiasts and professionals alike; The kit, applied to adjust the car lift height quickly and accurately, enhances both driving comfort and safety; Designed to improve work efficiency for auto repair and maintenance, it's a necessary tool in mechanic's equipment
- Premium Material: These alignment shims are made of outstanding zinc plated material, which are corrosion and rust resistance, not easy to break or fade, sturdy, and durable for long time use.
- Easy to Store: There are 4 sizes 150pcs alignment shims kit packed in a clear plastic box, you can easily and quickly find the right item, easy to use, find, and carry.
- Wide Applications: Used to adjust the body part of the rear or front wheels, or the camber, caster and toe angles. Used for bearing adjustment, space alignment, and centering of motor bases.
- Easy to Use: Used for adjusting camber or body parts, caster and toe at the rear or rear wheels. If you are not satisfied for any reason, please contact us in time, we will provide you with a satisfactory answer.
- Package Includes: You will receive 24 pcs 1/16 ", 54 pcs 1/64 ", 48 pcs 1/32 ", 24 pcs 1/8 ", a total of 150 pcs, meet your diverse usage needs, enough for daily use.
SEOCONTENT-START
TECHNICAL SERVICE BULLETIN
AWD – Hybrid – Driveline Vibration At 25-50 MPH (40-80 Km/h)
23-2072
19 September
2023 Model:
Ford
2020-2023 Explorer
Lincoln
2020-2023 Aviator AWD Hybrid AWD Hybrid Issue: Some 2020-2023 Explorer/Aviator all-wheel drive (AWD) vehicles with a hybrid powertrain may experience a harshness and/or vibration felt through the seat, steering wheel and/or center console at 25-50 mph (40-80 km/h). This may be due to constant velocity (CV) joint instability at dynamic angles close to zero. To correct the condition, follow the Service Procedure to install a driveline shim.
Action: Follow the Service Procedure to correct the condition on vehicles that meet all of the following criteria:
• 2020-2023 Explorer/Aviator
• AWD
• Hybrid
• Driveline vibration at 25-50 mph (40-80 km/h) felt through the seat, steering wheel and/or center console Parts
Service Part Number Quantity Description Unit of Issue Piece Quantity
W722615-S439 1 Shim 4 2
W719768-S439 1 Bolt 4 2
Quantity refers to the amount of the service part number required to repair the vehicle.
Unit of Issue refers to the number of individual pieces included in a service part number package. Piece Quantity refers to the total number of individual pieces required to repair the vehicle.
Warranty Status: Eligible under provisions of New Vehicle Limited Warranty (NVLW)/Service Part Warranty (SPW)/Special Service Part (SSP)/Extended Service Plan (ESP) coverage. Limits/policies/prior approvals are not altered by a TSB. NVLW/SPW/SSP/ESP coverage limits are determined by the identified causal part and verified using the OASIS part coverage tool.
Labor Times Description 2020-2023 Explorer/Aviator AWD Hybrid: Install Shims Following The Service Procedure, Includes Time For Road Tests To Verify Concern And Repair (Do Not Use With Any Other Labor Operations) Operation No.
232072A Time 0.8
Hrs.
Repair/Claim Coding Causal Part: 4R602 Condition Code: D9 Service Procedure
1. Remove one of the driveshaft center bearing bolts. Do not remove or loosen both bolts at the same time. 2. Insert the shim between the driveshaft center bearing bracket and the body where the bolt was removed (Figures 1-2).
Figure 1 Figure 2 3. Install the longer driveshaft center bearing bracket bolt
4. Hand-tighten the driveshaft center bearing bracket bolt.
5. Repeat Steps 1-4 for the other driveshaft center bearing bracket bolt.
NOTE: Do not remove the driveshaft. 6. Tighten the new longer driveshaft center bearing bracket bolts to 35 lb-ft (48 Nm). Refer to Workshop Manual (WSM) Section 205-01. © 2023 Ford Motor Company All rights reserved.
NOTE: The information in Technical Service Bulletins is intended for use by trained, professional technicians with the knowledge, tools, and
equipment to do the job properly and safely. It informs these technicians of conditions that may occur on some vehicles, or provides information that could assist in proper vehicle service. The procedures should not be performed by “do-it-yourselfers”. Do not assume that a condition described affects your car or truck. Contact a Ford or Lincoln dealership to determine whether the Bulletin applies to your vehicle. Warranty Policy and Extended Service Plan documentation determine Warranty and/or Extended Service Plan coverage unless stated otherwise in the TSB article. The information in this Technical Service Bulletin (TSB) was current at the time of printing. Ford Motor Company reserves the right de this information with updates. The most recent information is available through Ford Motor Company’s on-line technical resources.
**************************************************************************************************************
**************************************************************************************************************
SEOCONTENT-END
Last update on 2025-04-19 / Affiliate links / Images from Amazon Product Advertising API
This product presentation was made with AAWP plugin.