Functionality Concerns with SYNC and/or Navigation – 2015-2016 Ford & Lincoln

MYFORD TOUCH/MY LINCOLN TOUCH – VARIOUS FUNCTIONAL CONCERNS – BUILT ON 9/8/2015 AND THROUGH 9/26/2015

 

FORD:	2015 F-150, Taurus 2016 Explorer, F-250, F-Super Duty, Fusion
LINCOLN:	2015 MKS

 

ISSUE:

2015 F-150, Taurus, MKS and 2016 F-Super Duty, Explorer, Fusion vehicles equipped with SYNC MyFord Touch/MyLincoln Touch (MFT/MLT) and built on 9/8/2015 and through 9/26/2015 can exhibit one or more functionality concerns with SYNC and/or Navigation.

A complete listing of the functionality concerns can be found under the Service Procedure.

 

ACTION:

Follow the Service Procedure steps to correct the condition.

SERVICE PROCEDURE

The procedure will correct the following functionality concerns:

Vehicles with Navigation:

• Screen displays a yellow question mark in place of the compass in the Navigation quadrant of the SYNC home screen above the street name when the Navigation SD card is inserted.
• Navigation directions in the Navigation quadrant of the home screen do not update when in an active route or when the destination has been entered.
• After canceling a route, the Navigation map is no longer displayed (grey screen) and “undefined, undefined, undefined” is displayed on the Navigation screen.
• SYNC Voice Recognition button no longer functions after canceling an active route.

Vehicles Without Navigation:

• A call to SYNC Services Traffic Directions and Information (TDI) can be made, but a navigation route cannot be downloaded to the vehicle.
• SYNC voice recognition button no longer functions after a call to SYNC Services.
• Unable to run Vehicle Health Report: Server connection error, The report cannot be submitted at this time. Please try again later.
• Randomly not able to connect to SYNC Services TDI: Connection Error, Unable to connect. Please try again later.
• Center of the display goes blank while trying to connect to SYNC Services using the SYNC voice recognition button.

Verify APIM Software Level

1. Determine the vehicles current accessory protocol interface module (APIM) software level (CCPU S/W).
   1. On the front display interface module (FDIM), select menu then select help.
   2. Select system information.
   3. Note the last five digits of the CCPU S/W version.

2. Are the last five digits 15128 ?
   1. Yes – proceed to the Software Download Procedure.
   2. No – this procedure does not apply. Refer to the Workshop Manual (WSM), Section 415-00 for normal diagnostics.

 

Software Download Procedure

This procedure will update the APIM with the proper TDI provisioning pack patch for software version V3.8 (15128). The procedure requires a one-time software download onto a USB flash drive. The software may be loaded onto one or multiple universal serial bus (USB) flash drives. The USB flash drive(s) can then be used to update multiple vehicles following the Vehicle Software Installation procedure.

Minimum 500 Megabyte (MB) USB flash drive  is required. Using USB flash drives previously provided for FSAs 11A02 and 11A03 would ensure compatibility. Label USB flash drives to identify the software level contained on the drive. The download procedure will clear any data stored on the USB flash drive. Remove any important data prior to starting this procedure.

1. If you previously performed this procedure on a different vehicle and already have a USB flash drive loaded with this software update, proceed directly to the section for Vehicle Software Install.

2. Format USB flash drive:
   1. Insert the USB flash drive into the computer.
   2. From Windows start button or desktop select My Computer.
   3. Right click on the USB drive/temporary disk.
   4. Select Format.
   5. Under File System select FAT32.
   6. Under Allocation Unit Size select Default allocation size.
   7. Under Format Options select Quick Format.
   8. Select Start to reformat.
   9. Select OK, for pop-up warning, reformatting will erase all data stored on this disk.
   1. Close open pop-up windows once complete.
   1. Tag the USB drive with the TSB number to identify the drive.

   V3.8 15128

   Download File Gen2v38TDIRepairUSRev1.exe

    

3. Click on the link provided to download the software update. A hard wired internet connection is recommended. A download pop-up will appear with the selections to run, save or cancel.
   1. Select Save.
   2. A Save-As pop up window will appear. Choose a folder on your computer to save the file temporarily.
   3. Select Save.
   4. When the download completes, a pop up window appears, select Open folder.
   5. The file will be highlighted. Double click on the file.
   6. A download warning may appear, if so, agree to continue by choosing Yes, OK or Run.
   7. An extract pop up window will appear. The extract destination to the USB drive  will need to be selected. To browse for the USB flash drive, select the Button with three dots located to the right of the pop up.
   8. Scroll down and select Computer.
   9. Select the USB drive/removable disk and click OK.
   1. Select Extract.
   1. Confirm USB drive contents. Select the USB drive located under My Computer. A folder named SyncMyRide and two files (autoinstall.lst and DONTINDX.msa) will be present on the USB flash drive; it’s now ready for the Vehicle Software Installation Procedure.

 

Vehicle Software Install Procedure

1. This installation procedure may take up to 5 minutes.

2. Disconnect any USB devices or cables connected to the vehicle USB ports.

3. Start the engine. The engine must be running so the battery saver mode will not activate while performing this procedure.

4. Place automatic transmission gear selector in Park. Manual transmissions in neutral. Apply park brake on all vehicles.

5. Verify that the vehicle is not in transport mode.

6. If the vehicle is in transport mode, Refer to WSM, Section 419-10 to deactivate.

7. Allow the system to boot up and the home screen to appear on the FDIM.

8. Install the USB flash drive  into one of the vehicle’s media hub USB ports. The reprogramming procedure will start automatically.
   1. The installation procedure may cause the system to reboot several times and/or cause the screen to go dark/blank for a period of time. This is normal. The USB flash drive must remain installed at all times during programming.

9. When the programming is complete, Update Installed Successfully will appear on the screen. Press Ok and remove the USB flash drive from the USB port.