23S48 – Multiple Vehicle Lines With Digital Rearview Camera – 2020-2023 Lincoln Aviator, 2018-2021 Navigator, 2022-2023 Ford Transit, & 2021 Bronco

August 25, 2023 NHTSA CAMPAIGN NUMBER: 23V598000

Rearview Camera Image May Not Display

Loss of the rearview camera image can reduce the driver’s rear visibility, increasing the risk of a crash.

 

NHTSA Campaign Number: 23V598

Manufacturer Ford Motor Company

Components BACK OVER PREVENTION

Potential Number of Units Affected 169,277

 

Summary

Ford Motor Company (Ford) is recalling certain 2020-2023 Lincoln Aviator, 2018-2021 Lincoln Navigator, 2022-2023 Ford Transit, and 2021 Ford Bronco vehicles. The rearview camera, or 360-degree view camera if equipped, may not display a rearview image when the vehicle is placed in reverse.

 

Remedy

Dealers will replace the rearview camera, and update the software and wiring as necessary, free of charge. Owner notification letters are expected to be mailed October 2, 2023. Ford’s number for this recall is 23S48.

 

Notes

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.

 

Check if your Vehicle has a Recall

 


Date of submission 2023-08-25
FSA #23S48
23S48 – MULTIPLE VEHICLE LINES WITH DIGITAL REARVIEW CAMERA

Chronology

On May 5, 2023, Ford’s Field Review Committee (FRC) approved Field Service Action (FSA) 23S23 for Explorer, Aviator, and Corsair rear view camera blue screen; at the time the root cause was unknown and the remedy was not defined.  Vehicles in this population remained under a Type 1 stop ship.  After the approval of this program in FRC, Ford kicked-off several workstreams to understand root cause(s) for this concern.

May-June 2023:  Ford and its suppliers worked to perform a deep-dive analysis of the internal camera connector, reviewed IPMB and camera software, and developed testing to replicate the condition on a camera system.  In May 2023, Ford and its suppliers were able to reproduce the issue in the vehicle and at a component level.  The supplier ran key life testing and Ford developed Highly Accelerated Life Test (HALT) testing to replicate camera concerns in the laboratory environment.

July 2023: Ford and its supplier determined that camera hardware contributed to the blue or blank screen condition when a customer is in a backing event on the Aviator, Explorer, and Corsair vehicle lines and began validation of a hardware remedy.   Once Ford determined that hardware root cause(s) affected rear view cameras, a read-across was conducted to determine other vehicle lines with shared camera hardware and to review the field performance of those cameras.  Ford CCRG opened an investigation into the other applications sharing this rearview camera design: Navigator, Bronco, and Transit vehicles with 360 view feature, and Transit and Aviator vehicles with High-Definition Rear View Camera feature. These were not previously included in FSA 23S23 or other rear view camera recalls which were focused on software. On July 25, 2023, Ford’s Critical Concern Review Group (CCRG) opened an investigation pertaining to Aviator, Transit, Bronco, and Navigator vehicles with Magna Zurich Lite IC and Magna Zurich HD cameras not previously included in FSA 23S23 or other rear view camera recalls. The CCRG’s investigation identified elevated warranty rates and/or similar projected rates for this condition on the Navigator, Aviator, 2021 Model Year (MY) Bronco, and Transit 360-degree vehicle lines.

On August 18, 2023, Ford’s field Review Committee reviewed this concern and approved a field action on the Navigator, Aviator, 2021 Model Year Bronco, and Transit 360-degree vehicle lines.

2022-2023 MY Transit vehicles with HD digital rearview cameras and 2022-2023 MY Bronco rear-only cameras have lower warranty rates and Ford continued its investigation to understand the lower warranty rates on these vehicle lines.

For the 2022-23 MY Transit HD vehicles, the CCRG looked at connected vehicle data which showed a higher failure rate for this vehicle line than was reported through warranty repairs. On August 25, 2023, Ford’s Field Review Committee reviewed and approved an amendment to add 2022-23 MY Transit HD vehicles to the field action.

2022-2023 MY Bronco have a statistically significant lower warranty rate indicating that other differences exist and Ford is continuing to investigate.  The lower rate coincides with the movement of the camera assembly line to a new assembly plant, and initial component inspections are indicating improved internal connector alignment. Ford will proactively monitor warranty data and continue hardware analysis and testing.

Between April 24, 2018, and August 3, 2023, there have been 3,486 warranty reports alleging occurrence of rear camera blue images or full blue or black screens in the included population.  Ford is aware of 2 VOQs related to this concern.

Ford is not aware of any injuries related to this concern. There are 2 allegations of minor crashes due to the loss of rearview image.

 


11 Affected Products

Vehicles

MAKE MODEL YEAR
FORD BRONCO 2021
FORD TRANSIT 2022-2023
LINCOLN AVIATOR 2020-2023
LINCOLN NAVIGATOR 2018-2021

 


3 Associated Documents

Recall Acknowledgement

RCAK-23V598-4479.pdf 645.312KB

RCAK-23V598-4479

 


Miscellaneous Document – Chronology

RMISC-23V598-8079.pdf 30.986KB

RMISC-23V598-8079

 


Defect Notice 573 Report

RCLRPT-23V598-1280.PDF 219.155KB

RCLRPT-23V598-1280

 


Latest Recalls Documents

For the Latest and Most Recent Recalls Information Visit the link below…

https://www-odi.nhtsa.dot.gov/acms/cs/documentList.xhtml?docId=23V598&docType=RCL

 


 

Service Information & Reprogramming

Service Information & Reprogramming – Ford Lincoln Mercury

 

Module Reprogramming

Diagnostic Software Interface Device Complete Vehicle Diagnostics Module Programming
1996-2017
Model Year
2018-Present
Model Year
1996-2017
Model Year
2018-Present
Model Year
IDS/FDRS VCM, VCM II, VCMM X X X X
FJDS/FDRS Compatible J2534 Devices
(Including VCM II and VCMM)
X X X

Detailed system requirements, installation, and support information for each product is located under the diagnostics tool support tab for each product.

 

Integrated Diagnostic Software (IDS) / Ford Diagnosis & Repair System (FDRS)

For use with VCM I, VCM II, VMM and VCMM hardware devices only. The complete factory Ford Motor Company vehicle diagnostic tool that provides complete dealership level vehicle diagnostic coverage for all 1996 to present Ford, Lincoln and Mercury vehicles. The IDS software includes time based access to the IDS software, software updates and calibration files.

 

Ford J2534 Diagnostic Software (FJDS) / Ford Diagnosis & Repair System (FDRS)

For use with compatible J2534 hardware devices. FJDS software provides Ford Module Programming functionality that covers 1996 to present Ford, Lincoln and Mercury module reprogramming functions, plus complete dealership level vehicle diagnostic software for all 2018 to present Ford and Lincoln vehicles. The FJDS software license includes time based access to the FJDS software, software updates and calibration files.

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Mongoose-Plus J2534

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Bosch Automotive Tools MTECH2 Mastertech II J2534 VCI with Wired/Wireless Capability for OEM Reprogramming and Diagnostics on GM, Ford, FCA, Nissan/Infiniti, Honda/Acura, and Toyota/Lexus Vehicles

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RAP2 OEM J2534 Remote Reprogramming Tool

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BOSCH Automotive Tools MTECH2 Mastertech II J2534 VCI

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Autel MaxiFlash VCI Vehicle Communication Interface J2534 PassThru ECU Programming Device Bluetooth Connection Internet Update Support CAN FD, 4 CAN Channels, DoIP, D-PDU Works with PC or Autel MS909

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GODIAG J2534

 


Latest Calibration Information

Module Build Data (As-Built)

Use VIN to obtain As-Built data

www.motorcraftservice.com

 


 

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Last update on 2023-11-23 / Affiliate links / Images from Amazon Product Advertising API

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