23S16 – Rear Axle Bolt Fractures – 2020-2022 Ford Explorer

March 24, 2023 NHTSA CAMPAIGN NUMBER: 23V199000

Incomplete PCM Update May Result in Rollaway

Without the electronic parking brake applied, the vehicle could rollaway if the driveshaft disconnects. A disconnected driveshaft can also result in a loss of drive power. Either of these scenarios can increase the risk of a crash.

 

NHTSA Campaign Number: 23V199

Manufacturer Ford Motor Company

Components POWER TRAIN, PARKING BRAKE

Potential Number of Units Affected 674

 

Summary

Ford Motor Company (Ford) is recalling certain 2020-2022 Explorer vehicles equipped with a 2.3L RWD, 3.3L GAS, 3.3L FHEV, or 3.0L ST powertrain. The previous powertrain control module (PCM) update completed under recall 22V-255 did not include the automatic electronic parking brake feature when the vehicle is shifted to park, as intended. In addition, the rear axle horizontal mounting bolt may fracture and cause the driveshaft to disconnect.

 

Remedy

Dealers will update the PCM software, free of charge. Owner notification letters are expected to be mailed in May 2023. Owners may contact Ford customer service at 1-866-436-7332. Ford’s number for this recall is 23S16.

 

Notes

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.

 

Check if your Vehicle has a Recall

 


March 24, 2023

NEW VEHICLE DEMONSTRATION / DELIVERY HOLD
Safety Recall 23S16
Certain 2020-2022 Model Year Explorer Vehicles
Rear Axle Bolt Fractures

 

AFFECTED VEHICLES

Vehicle Model Year Assembly Plant Build Dates
Explorer 2020 Chicago Assembly February 2, 2019 through September 18, 2020
Explorer 2021 Chicago Assembly October 1, 2020 through November 6, 2021
Explorer 2022 Chicago Assembly November 10, 2021 through April 1, 2022
Explorer 2021 Chicago SHO Center October 28, 2020 through October 22, 2021
Explorer 2022 Chicago SHO Center January 3, 2022 through April 4, 2022

US population of affected vehicles is 842. Affected vehicles are identified in OASIS and FSA VIN Lists.

 

REASON FOR THIS SAFETY RECALL

In some of the affected vehicles, the powertrain control module (PCM) did not receive the correct calibration during Recall 22S27. The missing calibration does not allow the vehicle to automatically apply the electronic parking brake when the vehicle is shifted into park. It is also possible that the rear axle mounting bolt may fracture during vehicle acceleration. A fractured rear axle bolt will allow the rear axle housing to move out of position, resulting in severe noise and vibration. If the rear axle bolt breaks, the driveshaft/half shafts may become disconnected, resulting in loss of transmission torque to the rear wheels which is necessary to hold the vehicle in park. If the parking brake is not applied, the loss of the primary park torque will allow the vehicle to roll in park increasing the risk of crash and injury.

 

SERVICE ACTION

Before demonstrating or delivering any new in-stock vehicles involved in this recall, dealers are to reprogram the powertrain control module (PCM) to the latest level using Ford Diagnosis and Repair System (FDRS) release R35.5.4 or higher. This PCM update will engage the electronic parking brake (EPB) every time the vehicle is shifted into Park (P). An engaged parking brake will not allow the vehicle to roll. This service must be performed on all affected vehicles at no charge to the vehicle owner. 

  • NOTE: These vehicles are provided with a one-time repair of the rear axle bolts and housing (if needed) under Customer Satisfaction Program 22N06.

 

OWNER NOTIFICATION AND MAILING SCHEDULE

Owner letters will be mailed the week of April 3,2023. Dealers are to repair any affected vehicles that arrive at their dealerships, whether or not the customer has received a letter.

PLEASE NOTE:

Federal law requires dealers to complete this recall service before a new vehicle is delivered to the buyer or lessee. Violation of this requirement by a dealer could result in a civil penalty of up to $26,315 per vehicle. Correct all vehicles in your new vehicle inventory before delivery.

 

SOLD VEHICLES

  • Ford has not issued instructions to stop selling/delivering or driving used vehicles under this safety recall. Owners should contact their dealer for an appointment to have their vehicles remedied as soon as practicable.
  • Immediately contact any of your affected customers whose vehicles are not on your VIN list but are identified in OASIS. Give the customer a copy of the Owner Notification Letter (when available) and schedule a service date.
  • Correct other affected vehicles identified in OASIS which are brought to your dealership.
  • Dealers are to prioritize repairs of customer vehicles over repairs of new and used vehicle inventory.

 

STOCK VEHICLES

  • Correct all affected units in your new vehicle inventory before delivery.
  • Use OASIS to identify any affected vehicles in your used vehicle inventory.

 

DEALER-OPERATED RENTAL VEHICLES

The Fixing America’s Surface Transportation (FAST) Act law effective June 2016 prohibits a rental company from selling, renting or leasing vehicles subject to a safety or compliance recall. Please consult your legal counsel for legal advice.

 

TITLE BRANDED / SALVAGED VEHICLES

Affected title branded and salvaged vehicles are eligible for this recall.

 

OWNER REFUNDS

  • This safety recall must still be performed, even if the owner has paid for a previous repair. Claiming a refund will not close the recall on the vehicle.
  • Ford Motor Company is offering a refund for owner-paid repairs covered by this recall if the repair was performed prior to the date indicated in the reimbursement plan, which is posted with this bulletin. Owners are directed to seek reimbursement through authorized dealers or, at their option, directly through Ford Motor Company at P.O. Box 6251, Dearborn, MI 481216251.
  • Dealers are also pre-approved to refund owner-paid emergency repairs that were performed away from an authorized servicing dealer after the end date specified in the reimbursement plan. Non-covered repairs, or those judged by Ford to be excessive, will not be reimbursed.
  • Refunds will only be provided for the cost associated with programming of the PCM to the level required to automatically engage the electronic parking brake.

 

RENTAL VEHICLES 

Rental vehicles are not approved for this program.

 

PICK-UP AND DELIVERY

All customers affected by this program have the option of complimentary Vehicle Pick-up & Delivery service (at participating dealers) in lieu of a rental vehicle. Refer to EFC12071, 2023 Remote Experience Program, Pickup & Delivery (PDL) Offset section for additional details.

 

PARTS REQUIREMENTS / ORDERING INFORMATION

Parts are not required to complete this repair.

 


CERTAIN 2020 – 2022 MODEL YEAR EXPLORER VEHICLES EQUIPPED WITH A 3 BOLT DIFFERENTIAL HOUSING — PCM REPROGRAMMING

SERVICE PROCEDURE

Module Programming

NOTE: Program appropriate vehicle modules before performing diagnostics and clear all DTC’s after programming. For DTC’s generated after programming, follow normal diagnostic service procedures.

1. Connect a battery charger to the 12V battery.

NOTE: Verify that the negative cable of the charger is installed on a chassis or engine ground, and not the 12 volt battery negative terminal, to prevent the battery saver mode from activating on the   vehicle.

NOTE: If the diagnostic software does not load or if the vehicle cannot be identified properly, make sure there is a good internet connection and the VCM is properly connected to the DLC.

2. Log into Ford Diagnostic and Repair System (FDRS).

NOTE: Vehicle information is automatically retrieved by the diagnostic software and a Network Test is run. Vehicle identification data appears on the screen when this is complete.

3. Click ‘Read VIN from Vehicle’ or manually enter the VIN.

NOTE: Available modules are shown on the LH side of the screen, and available procedures are listed on the RH side of the screen. Modules that are communicating are highlighted in green.

4. Select Toolbox tab.

5. From the list on the LH side of the screen, select the PCM.

6. From the list on the RH side of the screen, select PCMPowertrain Control Module (PCM) Software Update.

7. Click RUN. Follow all on-screen instructions carefully.

8. From the list on the RH side of the screen, select Self-Test and click RUN.

9. Click the Run Selected Tests button in the lower right.

10. Click the Clear & Retest button at the top of the screen to clear DTC’s in all modules.

11. Disconnect the battery charger from the 12V battery once the programming has completed.

12. Verify the PCM software installation by placing the vehicle in park and visually checking to see if the parking brake lights turn on.

NOTE: For unsold units in new or used vehicle inventory, insert Attachment IV into the Owner’s Manual.

NOTE: Advise the customer that their software update changes the electronic parking brake strategy. The parking brake will now engage every time that the vehicle is placed in park (P). Print off Attachment IV and instruct the customer about the changes to the parking brake system.

NOTE: Advise the customer that this vehicle is equipped with an adaptive transmission shift strategy which allows the vehicle’s computer to learn the transmission’s unique parameters and improve shift quality. When the adaptive strategy is reset, the computer will begin a re-learning process.

This re-learning process may result in firmer than normal upshifts and downshifts for several days.

 

Important Information for Module Programming

NOTE: When programming a module, use the following basic checks to ensure programming completes without errors.

  • Make sure the 12V battery is fully charged before carrying out the programming steps and connect FDRS/scan tool to a power source.

NOTE: A good internet connection is necessary to identify the vehicle and to load the diagnostic software.

 

  • Inspect Vehicle Communication Module II (VCM II)/Vehicle Communication and Measurement Module (VCMM) and cables for any damage. Make sure scan tool connections are not interrupted during programming.
  • A hardwired connection is strongly recommended.
  • Turn off all unnecessary accessories (radio, heated/cooled seats, headlamps, interior lamps, HVAC system, etc.) and close doors.
  • Follow all scan tool on-screen instructions carefully.
  • Disable FDRS/scan tool sleep mode, screensaver, hibernation modes.
  • Create all sessions key on engine off (KOEO). Starting the vehicle before creating a session will cause errors within the programming inhale process.

 

Recovering a module when programming has resulted in a blank module

a. Disconnect the VCMII or VCMM from the data link connector (DLC) and your PC.

b. After ten seconds, reconnect the VCMII/VCMM to the DLC and the PC. Launch FDRS. The VCMII/VCMM icon should turn green in the bottom right corner of the screen. If it does not, troubleshoot the FDRS to VCM connection.

c. If you are using the same FDRS as the initial programming attempt, select the appropriate VIN from the Vehicle Identification menu. If you are using a different FDRS, select “Read VIN from Vehicle” and proceed through the Network Test.

d. In the Toolbox menu, navigate to the failed module and Download/Run Programmable Module Installation (PMI). Follow the on-screen prompts. When asked if the original module is installed, select “No” and continue through the installation application.

e. Once programming has completed, a screen may list additional steps required to complete the programming process. Make sure all applicable steps are followed in order.

 


ATTACHMENT IV

Please insert this page in your Owner’s Manual.

As part of Recall 23S16, your vehicle has received a Powertrain Control Module (PCM) update that affects the parking brake function.

Your vehicle will apply the electronic parking brake (EPB) when the vehicle is shifted into park (P). This will occur when the vehicle is commanded to shift to park (P) by the customer, the driver seatbelt is unbuckled and the left front door is opened, or the ignition is turned off. You may notice the parking brake lamp turns on each time park (P) is selected.

To release the EPB automatically, the following criteria need to be met:

  • driver door is closed
  • vehicle is shifted to reverse (R) or drive (D)
  • accelerator pedal is depressed

Alternatively, the EPB can be manually released by the driver using the parking brake switch once the following criteria are met:

  • ignition switch is in the “On” or “Accessory” positions
  • brake pedal is depressed

Warning: Always make sure that the EPB is applied and that you have shifted the vehicle into park (P) before exiting the vehicle. Failure to follow this instruction could result in personal injury or death.

Inserte esta página en el Manual del propietario.

Como parte de la Campaña 23S16, su vehículo ha recibido una actualización del módulo de control del tren motriz (PCM) que afecta la función del freno de estacionamiento.

Su vehículo aplicará el freno de estacionamiento electrónico (EPB) cuando cambie a estacionamiento (P). Esto ocurrirá cuando el usuario ordene el cambio a estacionamiento (P), el conductor se desabroche el cinturón de seguridad y se abra la puerta delantera izquierda o se apague el encendido. Podrá observar que la luz del freno de estacionamiento se enciende cada vez que selecciona la posición de estacionamiento (P).

Para liberar automáticamente el EPB, se deben cumplir los siguientes criterios:

  • la puerta del conductor está cerrada
  • el vehículo se coloca en reversa (R) o manejo (D)
  • se presiona el pedal del acelerador

Alternativamente, el conductor puede liberar manualmente el EPB a través del interruptor del freno de estacionamiento, siempre que se cumplan los siguientes criterios:

  • el interruptor de encendido está en “Activado” o en “Accesorios”
  • se presiona el pedal del freno

Alerta: Siempre asegúrese de que el EPB esté aplicado y que haya cambiado a la posición estacionamiento (P) antes de salir del vehículo. Si no se siguen estas instrucciones se podrían producir lesiones personales o la muerte.

 


Chronology :

On January 31st, 2023, an issue pertaining to certain 2020-2022 MY Explorer vehicles which did not receive the remedy for Safety Recall 22S27 was brought to Ford’s Critical Concern Review Group for review. The affected vehicles received a previous Powertrain Control Module (PCM) update which did not include an automatic Electronic Parking Brake (EPB) apply when the vehicle was shifted to park, as intended.

From February 2023 to March 2023, ASO (Automotive Safety Office), DSE, VPSE (Vehicle Propulsion Systems Engineering) and FCSD (Ford Customer Service Division) analyzed data to determine the root cause and the affected population.

It was discovered that there were software calibration level updates missing in the system for some powertrain variants before July 2022, after which all calibration levels were properly released.

As of March 2023, Ford is aware of (17) field reports related to this condition.

On March, 17th, 2023, Ford’s Field Review Committee reviewed the concern and approved a field action.

Ford is not aware of any reports of accident or injury related to this condition.

 


3 Affected Products

Vehicle

MAKE MODEL YEAR
FORD EXPLORER 2020-2022

 


6 Associated Documents

Recall Acknowledgement

RCAK-23V199-2893.pdf 645.706KB

RCAK-23V199-2893

 


Recall 573 Report – 3/30/23

RCLRPT-23V199-2956.PDF 214.848KB

RCLRPT-23V199-2956

 


Recall 573 Report – 3/28/23

RCLRPT-23V199-9217.PDF 214.677KB

RCLRPT-23V199-9217

 


Defect Notice 573 Report

RCLRPT-23V199-9172.PDF 214.679KB

RCLRPT-23V199-9172

 


Manufacturer Notices(to Dealers,etc) – Dealer Bulletin re NEW VEHICLE DEMONSTRATION / DELIVERY HOLD Safety Recall 23S16 Certain 2020-2022 Model Year Explorer Vehicles Rear Axle Bolt Fractures

RCMN-23V199-0388.pdf 237.934KB

RCMN-23V199-0388

 


Recall 573 Report – 5/17/23

RCLRPT-23V199-5644.PDF 214.9KB

RCLRPT-23V199-5644

 


Latest Recalls Documents

https://www-odi.nhtsa.dot.gov/acms/cs/documentList.xhtml?docId=23V199&docType=RCL

 


 

Service Information & Reprogramming

Service Information & Reprogramming – Ford Lincoln Mercury

 

Module Reprogramming

Diagnostic Software Interface Device Complete Vehicle Diagnostics Module Programming
1996-2017
Model Year
2018-Present
Model Year
1996-2017
Model Year
2018-Present
Model Year
IDS/FDRS VCM, VCM II, VCMM X X X X
FJDS/FDRS Compatible J2534 Devices
(Including VCM II and VCMM)
X X X

Detailed system requirements, installation, and support information for each product is located under the diagnostics tool support tab for each product.

 

Integrated Diagnostic Software (IDS) / Ford Diagnosis & Repair System (FDRS)

For use with VCM I, VCM II, VMM and VCMM hardware devices only. The complete factory Ford Motor Company vehicle diagnostic tool that provides complete dealership level vehicle diagnostic coverage for all 1996 to present Ford, Lincoln and Mercury vehicles. The IDS software includes time based access to the IDS software, software updates and calibration files.

 

Ford J2534 Diagnostic Software (FJDS) / Ford Diagnosis & Repair System (FDRS)

For use with compatible J2534 hardware devices. FJDS software provides Ford Module Programming functionality that covers 1996 to present Ford, Lincoln and Mercury module reprogramming functions, plus complete dealership level vehicle diagnostic software for all 2018 to present Ford and Lincoln vehicles. The FJDS software license includes time based access to the FJDS software, software updates and calibration files.

23S16 - Rear Axle Bolt Fractures - 2020-2022 Ford Explorer » small light CarDAQ-Plus 2 Diagnostic Code Reader and J2534 Programming Tool
23S16 - Rear Axle Bolt Fractures - 2020-2022 Ford Explorer » small light CarDAQ-Plus
23S16 - Rear Axle Bolt Fractures - 2020-2022 Ford Explorer » small light CarDAQ-M
23S16 - Rear Axle Bolt Fractures - 2020-2022 Ford Explorer » small light VSI J2534 ECU Reprogrammer
23S16 - Rear Axle Bolt Fractures - 2020-2022 Ford Explorer » small light Drew Tech Mongoose Pro USB to CAN ISO9141 Interface

 


Latest Calibration Information

Module Build Data (As-Built)

Use VIN to obtain As-Built data

www.motorcraftservice.com

 


 

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  • NEW Bluetooth Wireless Options Available: Providing wireless connectivity between your laptop and the Mongoose-Plus
  • Expert Product Support: Staffed by technicians who understand vehicle repair and J2534 Pass‑Thru applications to help you with any technical setup questions
  • Key Registration and Immobilizer Support: Using NASTF Vehicle Security Professional credentials
Bestseller No. 8
BOSCH Automotive Tools MTECH2 Mastertech II J2534 VCI with Wired/Wireless Capability for OEM Reprogramming and Diagnostics on GM, Ford, FCA, Nissan/Infiniti, Honda/Acura, and Toyota/Lexus Vehicles
  • [J2534 COMPLIANT] - The Mastertech II is a J2534-1 and J2534-2 compliant VCI for OEM reprogramming and diagnostic applications
  • [FULLY VALIDATED BY TOP 6 OEMS] - Mastertech II has been fully validated to operate with the top 6 OEM reprogramming applications: GM, Ford, FCA, Nissan/Infinity, Honda/Acura, and Toyota/Lexus
  • [PRE-CONFIGURED] - The pre-configured wireless and wired connections make it quick and easy to connect to a vehicle from your PC (requires PC compliant with OE specifications and software)
  • [RIGHT TO REPAIR] - Supports 'Right to Repair' (R2R) initiatives
  • [COMPREHENSIVE KIT] - Kit includes: VCI, WiFi adapters (wireless PC to VCI), J1962 Cable (connect to vehicle), USB cable (connect to PC for firmware updates and setup), and Quick Start Guide
Bestseller No. 9
LAUNCH X431 PRO5 Diagnostic Scanner, J2534 Reprogramming Tool with ECU Coding, Upgrade of X431 PRO3/V+, 50+ Service, Intelligent Diagnostics, Guided Functions, CAN FD/DoIP, 2-Year Free Update
  • 👍[New & Outstanding X431 PRO5 Scanner] LAUNCH X431 PRO5 scan tool, upgrade of LAUNCH X431 PRO3 & X431 V+ PRO, configures a SmartBox 3.0 VCI (J2534/DoIP/CAN FD compliant) that performs online programming for BMW & Benz models as OEM level. More powerful features: Online Coding for Porsche/Audi, Heavy-duty Truck Diagnostics, VAG Guided Functions, 50+ Services, etc., bring ease & efficiency. Powerful software even covers online diagnostics for FCA cars & newer model data.
  • [J2534 Programming with Smartbox3.0] If you’re seeking all-in-one solutions for car ECU tuning needs, LAUNCH X431 PRO5 programming tool is ready to work for you. Support online programming for BMW&Benz and hold exclusive programming backup/restoration. Come with a Smartbox 3.0 device of J2534 standard and pair with a PC to download OEM software to upgrade the ECU software, which maximizes the vehicle performance and minimizes diagnostic problems.
  • [ECU Coding Customizes All You Want] With top of the tech instruction and vehicle data, LAUNCH X431 PRO5 diagnostic scanner performs well in ECU Coding and makes everything easier 1) recode adaptive data after ECU replacement 2) personalization/retrofit to improve car comfort: deactivate auto start-stop or change interior lights 3) coding data backup/reserve 4) online coding for BMW/Benz/Porsche/VW/Skoda/Seat 5) online matching/calibration for VW/for Audi, etc.
  • [Huge Vehicle Software Database] LAUNCH scanner PRO5 can be nominated as a powerful troubleshooter for 99% of post 1996-automobiles. Provide abundant exclusive functions for effortless diagnostics: Benz/BMW Data Backup/Restoration; Benz/BMW Manual Mode Programming; Benz SCN Coding/Variant Coding; BMW Coding (with newer data to 2022.03); AutoAuth for FCA SGW(2018 later); Various Online Coding Data for VW/for Audi, etc. 2-Year free updating will keep renewing the data for more vehicles.
  • [AutoAuth Access & 50+ Services] Partnered AutoAuth FCA US, LAUNCH scanner can directly login to the AutoAuth account and secure check (reading DTC, active test, reset functions, etc.) for FCA vehicles. 50+ services that are needed for repair shops have been packed in X431 PRO5 auto scanner, such as Hot functions (Oil Reset, EPB Reset, SAS Reset, ABS Bleeding, etc.) and Comprehensive functions (High Voltage Battery Diagnostics, Transport Mode),
Bestseller No. 10
2022 Newest LAUNCH X431 PRO5 J2534 Reprogramming Tool,50+ Reset,Key IMMO Program,ECU Coding Active Test Scan Tool, LAUNCH CRP129X Scan Tool
  • Based on LAUNCH X431 V+/PRO3/PROS/PADIII/TURBO/Throttle, upgrading all the diagnostic functions & hardware configuration and bringing 8 x faster processing. J2534 ECU Programming, Online ECU Coding & Adaptations, Intelligent AutoVIN & AutoScan, 50+ Hot Services, All System Diagnostics, VAG Guided Function, FCA AutoAuth Access, etc. The software is updated to 2018/2019/2020/ and covers the most recent car makes & models in 2021.
  • LAUNCH CRP129X scan tool scanner for car features 5 reset services: Oil Reset, Steering Angle Calibration, Electronic Parking Brake, TPMS Reset, Throttle Adaptation, give you many choices. The Auto VIN scan can identify car make, model, and year info to shorten the navigation process. You can generate a vehicle health report by one-click and share to your email via Wifi which helps avoid blind maintenance, save time and money.
  • 【All System Diagnostics for 99% Vehicle Coverage】Serve for 150+ American, Asian, European brands, and cover 99% of vehicle models worldwide. This LAUNCH diagnostic scan tool can operate complete full-function diagnostics to all on-board systems to troubleshoot and repair all vehicle problems, including Engine, Transmission, Airbag, ABS, ESP, TPMS, Immobilizer, Gateway, Steering, Radio, Air Conditioning, etc.
  • 【Free TPMS Activation Tool】+【Great Gift Idea】We offer a free EL50448 TPMS Activation Tool work for GM cars to give thanks for customers' continued support. Just click "Extra Savings" under price and add both to your cart. Limited quantity. First come, first served. 👍A top present choice for your father, husband, brother or boyfriend. EVERY CAR OWNER WILL NEED IT!
  • 【100% GENUINE PRODUCT】This LAUNCH X431 PRO 5 automotive scanner officially authorized from LAUNCH enjoys the extended 5 years extra-long-term warranty, and 60 days no-question return & replacement policy. We are always at hand for any issues arising from this scan tool’s use, with the 24/7 response to every inquiry email from aftersale-launchdirect@outlook.co m for your shopping experience that feels secure.

Last update on 2023-05-26 / Affiliate links / Images from Amazon Product Advertising API

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