23S16 – Rear Axle Bolt Fractures – 2020-2022 Ford Explorer

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Ó Copyright 2023 Ford Motor Company Stacy L. Balzer Ford Motor Company Operating Director P. O. Box 1904 Service Engineering Operations Dearborn, Michigan 48121 Ford Customer Service Division March 24, 2023 TO: All U.S. Ford and Lincoln Dealers SUBJECT: NEW VEHICLE DEMONSTRATION / DELIVERY HOLD Safety Recall 23S16 Certain 2020-2022 Model Year Explorer Vehicles Rear Axle Bolt Fractures REF: NEW VEHICLE DEMONSTRATION / DELIVERY HOLD Safety Recall 22S27 – Supplement # 4 Dated: February 9, 2023 REF: NEW VEHICLE DEMONSTRATION / DELIVERY HOLD Customer Satisfaction Program 22N06 Dated: September 23, 2022 AFFECTED VEHICLES Vehicle Model Year Assembly Plant Build Dates Explorer 2020 Chicago Assembly February 2, 2019 through September 18, 2020 Explorer 2021 Chicago Assembly October 1, 2020 through November 6, 2021 Explorer 2022 Chicago Assembly November 10, 2021 through April 1, 2022 Explorer 2021 Chicago SHO Center October 28, 2020 through October 22, 2021 Explorer 2022 Chicago SHO Center January 3, 2022 through April 4, 2022 US population of affected vehicles is 842. Affected vehicles are identified in OASIS and FSA VIN Lists. REASON FOR THIS SAFETY RECALL In some of the affected vehicles, the powertrain control module (PCM) did not receive the correct calibration during Recall 22S27. The missing calibration does not allow the vehicle to automatically apply the electronic parking brake when the vehicle is shifted into park. It is also possible that the rear axle mounting bolt may fracture during vehicle acceleration. A fractured rear axle bolt will allow the rear axle housing to move out of position, resulting in severe noise and vibration. If the rear axle bolt breaks, the driveshaft/half shafts may become disconnected, resulting in loss of transmission torque to the rear wheels which is necessary to hold the vehicle in park. If the parking brake is not applied, the loss of the primary park torque will allow the vehicle to roll in park increasing the risk of crash and injury. Ó Copyright 2023 Ford Motor Company SERVICE ACTION Before demonstrating or delivering any new in-stock vehicles involved in this recall, dealers are to reprogram the powertrain control module (PCM) to the latest level using Ford Diagnosis and Repair System (FDRS) release R35.5.4 or higher. This PCM update will engage the electronic parking brake (EPB) every time the vehicle is shifted into Park (P). An engaged parking brake will not allow the vehicle to roll. This service must be performed on all affected vehicles at no charge to the vehicle owner. • NOTE: These vehicles are provided with a one-time repair of the rear axle bolts and housing (if needed) under Customer Satisfaction Program 22N06. OWNER NOTIFICATION MAILING SCHEDULE Owner letters will be mailed the week of April 3,2023. Dealers are to repair any affected vehicles that arrive at their dealerships, whether or not the customer has received a letter. PLEASE NOTE: Federal law requires dealers to complete this recall service before a new vehicle is delivered to the buyer or lessee. Violation of this requirement by a dealer could result in a civil penalty of up to $26,315 per vehicle. Correct all vehicles in your new vehicle inventory before delivery. ATTACHMENTS Attachment I: Administrative Information Attachment II: Labor Allowances and Parts Ordering Information Attachment III: Technical Information – PCM Reprogram Attachment IV: Customer Handout – PCM Reprogram Owner Notification Letter Recall Reimbursement Plan QUESTIONS & ASSISTANCE For questions and assistance, contact the Special Service Support Center (SSSC) via the SSSC Web Contact Site. The SSSC Web Contact Site can be accessed through the Professional Technician System (PTS) website using the SSSC link listed at the bottom of the OASIS VIN report screen or listed under the SSSC tab. Sincerely, Stacy L. Balzer Ó Copyright 2023 Ford Motor Company ATTACHMENT I Page 1 of 3 NEW VEHICLE DEMONSTRATION / DELIVERY HOLD Safety Recall 23S16 Certain 2020-2022 Model Year Explorer Vehicles Rear Axle Bolt Fractures OASIS ACTIVATION OASIS will be activated on March 24, 2023. FSA VIN LISTS ACTIVATION FSA VIN Lists will be available through https://web.fsavinlists.dealerconnection.com on March 24, 2023. Owner names and addresses have been available since April 17, 2022. NOTE: Your FSA VIN Lists may contain owner names and addresses obtained from motor vehicle registration records. The use of such motor vehicle registration data for any purpose other than in connection with this recall is a violation of law in several states, provinces, and countries. Accordingly, you must limit the use of this listing to the follow-up necessary to complete this recall. SOLD VEHICLES • Ford has not issued instructions to stop selling/delivering or driving used vehicles under this safety recall. Owners should contact their dealer for an appointment to have their vehicles remedied as soon as practicable. • Immediately contact any of your affected customers whose vehicles are not on your VIN list but are identified in OASIS. Give the customer a copy of the Owner Notification Letter (when available) and schedule a service date. • Correct other affected vehicles identified in OASIS which are brought to your dealership. • Dealers are to prioritize repairs of customer vehicles over repairs of new and used vehicle inventory. STOCK VEHICLES • Correct all affected units in your new vehicle inventory before delivery. • Use OASIS to identify any affected vehicles in your used vehicle inventory. DEALER-OPERATED RENTAL VEHICLES The Fixing America’s Surface Transportation (FAST) Act law effective June 2016 prohibits a rental company from selling, renting or leasing vehicles subject to a safety or compliance recall. Please consult your legal counsel for legal advice. TITLE BRANDED / SALVAGED VEHICLES Affected title branded and salvaged vehicles are eligible for this recall. OWNER REFUNDS • This safety recall must still be performed, even if the owner has paid for a previous repair. Claiming a refund will not close the recall on the vehicle. • Ford Motor Company is offering a refund for owner-paid repairs covered by this recall if the repair was performed prior to the date indicated in the reimbursement plan, which is posted with this bulletin. Owners are directed to seek reimbursement through authorized dealers or, at their option, directly through Ford Motor Company at P.O. Box 6251, Dearborn, MI 48121- 6251. Ó Copyright 2023 Ford Motor Company ATTACHMENT I Page 2 of 3 NEW VEHICLE DEMONSTRATION / DELIVERY HOLD Safety Recall 23S16 Certain 2020-2022 Model Year Explorer Vehicles Rear Axle Bolt Fractures OWNER REFUNDS – Continued • Dealers are also pre-approved to refund owner-paid emergency repairs that were performed away from an authorized servicing dealer after the end date specified in the reimbursement plan. Non-covered repairs, or those judged by Ford to be excessive, will not be reimbursed. • Refunds will only be provided for the cost associated with programming of the PCM to the level required to automatically engage the electronic parking brake. RENTAL VEHICLES Rental vehicles are not approved for this program. PICK-UP AND DELIVERY All customers affected by this program have the option of complimentary Vehicle Pick-up & Delivery service (at participating dealers) in lieu of a rental vehicle. Refer to EFC12071, 2023 Remote Experience Program, Pickup & Delivery (PDL) Offset section for additional details. ADDITIONAL REPAIR (LABOR TIME AND/OR PARTS) Additional repairs identified as necessary to complete the FSA should be managed as follows: • For related damage and access time requirements, refer to the Warranty and Policy Manual / Section 6 – Ford & Lincoln Program Policies / General Information & Special Circumstances for FSAs / Related Damage. • For vehicles within new vehicle bumper-to-bumper warranty coverage, no SSSC approval is required, although related damage must be on a separate repair line with the “Related Damage” radio button checked. o Ford vehicles – 3 years or 36,000 miles • For vehicles outside new vehicle bumper-to-bumper warranty coverage, submit an Approval Request to the SSSC Web Contact Site prior to completing the repair. Ó Copyright 2023 Ford Motor Company ATTACHMENT I Page 3 of 3 NEW VEHICLE DEMONSTRATION / DELIVERY HOLD Safety Recall 23S16 Certain 2020-2022 Model Year Explorer Vehicles Rear Axle Bolt Fractures CLAIMS PREPARATION AND SUBMISSION • Claim Entry: Enter claims using Dealer Management System (DMS) or One Warranty Solution (OWS) online. o When entering claims, select claim type 31: Field Service Action. The FSA number 23S16 is the sub code. o For additional claims preparation and submission information, refer to the Recall and Customer Satisfaction Program (CSP) Repairs in the OWS User Guide. • Related Damage/Additional labor and/or parts: Must be claimed as Related Damage on a separate repair line from the FSA with same claim type and sub code as described in Claim Entry above. IMPORTANT: Click the Related Damage Indicator radio button. • Refunds: Submit refunds on a separate repair line. – Program Code: 23S16 – Misc. Expense: ADMIN – Misc. Expense: REFUND – Misc. Expense: 0.2 Hrs. Multiple refunds should be submitted on one repair line and the invoice details for each repair should be detailed in the comments section of the claim. • Pickup & Delivery: Refer to EFC12071, 2023 Remote Experience Program, Pickup & Delivery (PDL) Offset section for additional details. Ó Copyright 2023 Ford Motor Company ATTACHMENT II Page 1 of 1 NEW VEHICLE DEMONSTRATION / DELIVERY HOLD Safety Recall 23S16 Certain 2020-2022 Model Year Explorer Vehicles Rear Axle Bolt Fractures LABOR ALLOWANCES Description Labor Operation Labor Time Reprogram the PCM using FDRS release R35.5.4 or higher. 23S16B 0.4 Hours PARTS REQUIREMENTS / ORDERING INFORMATION Parts are not required to complete this repair. ATTACHMENT III PAGE 1 OF 3 SAFETY RECALL 23S16 CPR © 2023 FORD MOTOR COMPANY DEARBORN, MICHIGAN 48121 03/2023 CERTAIN 2020 – 2022 MODEL YEAR EXPLORER VEHICLES EQUIPPED WITH A 3 BOLT DIFFERENTIAL HOUSING — PCM REPROGRAMMING SERVICE PROCEDURE Module Programming NOTE: Program appropriate vehicle modules before performing diagnostics and clear all DTC’s after programming. For DTC’s generated after programming, follow normal diagnostic service procedures. 1. Connect a battery charger to the 12V battery. NOTE: Verify that the negative cable of the charger is installed on a chassis or engine ground, and not the 12 volt battery negative terminal, to prevent the battery saver mode from activating on the vehicle. NOTE: If the diagnostic software does not load or if the vehicle cannot be identified properly, make sure there is a good internet connection and the VCM is properly connected to the DLC. 2. Log into Ford Diagnostic and Repair System (FDRS). NOTE: Vehicle information is automatically retrieved by the diagnostic software and a Network Test is run. Vehicle identification data appears on the screen when this is complete. 3. Click ‘Read VIN from Vehicle’ or manually enter the VIN. NOTE: Available modules are shown on the LH side of the screen, and available procedures are listed on the RH side of the screen. Modules that are communicating are highlighted in green. 4. Select Toolbox tab. 5. From the list on the LH side of the screen, select the PCM. 6. From the list on the RH side of the screen, select PCM – Powertrain Control Module (PCM) Software Update. 7. Click RUN. Follow all on-screen instructions carefully. 8. From the list on the RH side of the screen, select Self-Test and click RUN. ATTACHMENT III PAGE 2 OF 3 SAFETY RECALL 23S16 CPR © 2023 FORD MOTOR COMPANY DEARBORN, MICHIGAN 48121 03/2023 9. Click the Run Selected Tests button in the lower right. 10. Click the Clear & Retest button at the top of the screen to clear DTC’s in all modules. 11. Disconnect the battery charger from the 12V battery once the programming has completed. 12. Verify the PCM software installation by placing the vehicle in park and visually checking to see if the parking brake lights turn on. NOTE: For unsold units in new or used vehicle inventory, insert Attachment IV into the Owner’s Manual. NOTE: Advise the customer that their software update changes the electronic parking brake strategy. The parking brake will now engage every time that the vehicle is placed in park (P). Print off Attachment IV and instruct the customer about the changes to the parking brake system. NOTE: Advise the customer that this vehicle is equipped with an adaptive transmission shift strategy which allows the vehicle’s computer to learn the transmission’s unique parameters and improve shift quality. When the adaptive strategy is reset, the computer will begin a re-learning process. This re-learning process may result in firmer than normal upshifts and downshifts for several days. Important Information for Module Programming NOTE: When programming a module, use the following basic checks to ensure programming completes without errors. • Make sure the 12V battery is fully charged before carrying out the programming steps and connect FDRS/scan tool to a power source. NOTE: A good internet connection is necessary to identify the vehicle and to load the diagnostic software. • Inspect Vehicle Communication Module II (VCM II)/Vehicle Communication and Measurement Module (VCMM) and cables for any damage. Make sure scan tool connections are not interrupted during programming. • A hardwired connection is strongly recommended. • Turn off all unnecessary accessories (radio, heated/cooled seats, headlamps, interior lamps, HVAC system, etc.) and close doors. • Disconnect/depower any aftermarket accessories (remote start, alarm, power inverter, CB radio,etc.). • Follow all scan tool on-screen instructions carefully. • Disable FDRS/scan tool sleep mode, screensaver, hibernation modes. • Create all sessions key on engine off (KOEO). Starting the vehicle before creating a session will cause errors within the programming inhale process. ATTACHMENT III PAGE 3 OF 3 SAFETY RECALL 23S16 CPR © 2023 FORD MOTOR COMPANY DEARBORN, MICHIGAN 48121 03/2023 Recovering a module when programming has resulted in a blank module a. Disconnect the VCMII or VCMM from the data link connector (DLC) and your PC. b. After ten seconds, reconnect the VCMII/VCMM to the DLC and the PC. Launch FDRS. The VCMII/VCMM icon should turn green in the bottom right corner of the screen. If it does not, troubleshoot the FDRS to VCM connection. c. If you are using the same FDRS as the initial programming attempt, select the appropriate VIN from the Vehicle Identification menu. If you are using a different FDRS, select “Read VIN from Vehicle” and proceed through the Network Test. d. In the Toolbox menu, navigate to the failed module and Download/Run Programmable Module Installation (PMI). Follow the on-screen prompts. When asked if the original module is installed, select “No” and continue through the installation application. e. Once programming has completed, a screen may list additional steps required to complete the programming process. Make sure all applicable steps are followed in order. Ó Copyright 2023 Ford Motor Company ATTACHMENT IV Page 1 of 1 NEW VEHICLE DEMONSTRATION / DELIVERY HOLD Safety Recall 23S16 Certain 2020-2022 Model Year Explorer Vehicles Rear Axle Bolt Fractures Please insert this page in your Owner’s Manual. As part of Recall 23S16, your vehicle has received a Powertrain Control Module (PCM) update that affects the parking brake function. Your vehicle will apply the electronic parking brake (EPB) when the vehicle is shifted into park (P). This will occur when the vehicle is commanded to shift to park (P) by the customer, the driver seatbelt is unbuckled and the left front door is opened, or the ignition is turned off. You may notice the parking brake lamp turns on each time park (P) is selected. To release the EPB automatically, the following criteria need to be met: • driver door is closed • vehicle is shifted to reverse (R) or drive (D) • accelerator pedal is depressed Alternatively, the EPB can be manually released by the driver using the parking brake switch once the following criteria are met: • ignition switch is in the “On” or “Accessory” positions • brake pedal is depressed Warning: Always make sure that the EPB is applied and that you have shifted the vehicle into park (P) before exiting the vehicle. Failure to follow this instruction could result in personal injury or death. Inserte esta página en el Manual del propietario. Como parte de la Campaña 23S16, su vehículo ha recibido una actualización del módulo de control del tren motriz (PCM) que afecta la función del freno de estacionamiento. Su vehículo aplicará el freno de estacionamiento electrónico (EPB) cuando cambie a estacionamiento (P). Esto ocurrirá cuando el usuario ordene el cambio a estacionamiento (P), el conductor se desabroche el cinturón de seguridad y se abra la puerta delantera izquierda o se apague el encendido. Podrá observar que la luz del freno de estacionamiento se enciende cada vez que selecciona la posición de estacionamiento (P). Para liberar automáticamente el EPB, se deben cumplir los siguientes criterios: • la puerta del conductor está cerrada • el vehículo se coloca en reversa (R) o manejo (D) • se presiona el pedal del acelerador Alternativamente, el conductor puede liberar manualmente el EPB a través del interruptor del freno de estacionamiento, siempre que se cumplan los siguientes criterios: • el interruptor de encendido está en “Activado” o en “Accesorios” • se presiona el pedal del freno Alerta: Siempre asegúrese de que el EPB esté aplicado y que haya cambiado a la posición estacionamiento (P) antes de salir del vehículo. Si no se siguen estas instrucciones se podrían producir lesiones personales o la muerte. Version 04-23-19 Ford Motor Company Recall Reimbursement Plan for 23S16 Ford and Lincoln dealers are in the best position to quickly and efficiently process reimbursement requests. However, federal legislation requires all motor vehicle manufacturers to establish processes through which customers may seek recall reimbursement directly from the manufacturer or from the dealers. Regarding the specific reimbursement plan for Recall # 23S16, owners who have paid for service to remedy the defect or noncompliance must have had that service performed prior to April 17, 2023. After this date, if repairs related to this recall are performed by a non-Ford repair facility in an emergency situation, customers must submit any refund requests through their dealership. As required by this federal regulation, Ford Motor Company submitted the details of its latest General Recall Reimbursement Plan in a letter to the National Highway Traffic Safety Administration (NHTSA) in May 2021. The following is the text of that letter and the Plan: General Recall Reimbursement Plan (As submitted to the NHTSA) Pursuant to the requirements set forth in 49 CFR Part 573 and Part 577 of the Code of Federal Regulations, Ford Motor Company (Ford) is submitting required information pertaining to our general reimbursement plan for the cost of remedies paid for by vehicle owners before they are notified of a related safety recall. Set forth below is Ford’s general plan to reimburse owners and purchasers for costs incurred for remedies in advance of notification of potential safely-related defects or noncompliances pursuant to Part 573.6 (c)(8)(i). This plan has not changed since our February 20, 2019 submission. Reimbursement Notification Ford’s notice to a vehicle owner in accordance with 49 CFR Part 577 will indicate that Ford is offering a refund if the owner paid to have service to remedy the defect or noncompliance prior to a specified ending date. In accordance with Part 573.13 (c)(2), this ending date will be defined as a minimum of ten calendar days after the date on which Ford mailed the last of its Part 577 notifications to owners, and will be indicated in the specific reimbursement plan available to owners for an individual recall. This notice will direct owners to seek eligible reimbursement through authorized dealers or, at their option, directly through Ford at the following address: Ford Motor Company P.O. Box 6251 Dearborn, MI 48121-6251 Ford notes that this rule allows for the identification of a beginning date for reimbursement eligibility. Under the rule, an owner who paid to remedy the defect or noncompliance prior to the identified beginning date would not be eligible for reimbursement. Ford generally has not established such a beginning date for reimbursement eligibility and does not presently anticipate changing this general policy. However, in any case where Ford determines a beginning date is appropriate, Ford will indicate that date in the owner notice. As permitted by 577.11(e), Ford may not include a reimbursement notification when all vehicles are well within the warranty period, subject to approval by the agency. Version 04-23-19 Costs to be Reimbursed For vehicles, reimbursement will not be less than the lesser of: • The amount paid by the owner for the remedy that specifically addressed and was reasonably necessary to correct the defect or noncompliance that is the subject of the recall, or • The cost of parts for the remedy (to be no more than the manufacturer’s list retail price for authorized part(s), plus associated labor at local labor rates, miscellaneous fees (such as disposal of waste) and taxes. For replacement equipment, reimbursement will be the amount paid by the owner for the replacement item (limited by the amount of the retail list price of the defective or noncompliant item that was replaced, plus taxes, where the brand or model purchased by the owner was different than the brand or model that was the subject of the recall). If the item of motor vehicle equipment was repaired, the reimbursement provisions identified above for vehicles will apply. Ford notes that costs incurred by the owner within the period during which Ford’s original or extended warranty would have provided for a free repair of the problem will not be eligible for reimbursement, as provided by Part 573.13 (d)(1). Entities Authorized to Provide Reimbursement Ford will continue to use authorized dealers to reimburse owners under the specific reimbursement plans for a particular recall, and will encourage owners to pursue requests for reimbursement directly through dealers to expedite reimbursement. Ford will also provide a mailing address to which customers can, at their option, send requests for reimbursement directly to Ford, as previously noted. Requests for reimbursement sent directly to Ford may take up to 60 days to process. Whether the owner chooses to pursue reimbursement requests through a dealer or directly through Ford, the owner will be directed to submit the required documentation, upon which reimbursement eligibility will be determined. Required Documentation The reimbursement determination will depend upon the information provided by the customer. Consistent with Part 573.13 (d)(4) the following information must be submitted: • Claimant name and address • Vehicle make, model, and model year • Vehicle identification number (VIN) and, for replacement equipment, a description of such equipment or, for tires, the model, size and TIN (DOT code) • Identification of the recall number (either the Ford recall number or the NHTSA recall number) • Identification of the owner of the recalled vehicle at the time that the pre-notification remedy was obtained • An original receipt for the pre-notification remedy that includes a breakdown of the amount for parts, labor, other costs and taxes, including costs for the replacement item. Where the receipt covers work other than to address the recall or noncompliance, Ford may require the claimant to separately identify costs that are eligible for reimbursement. • If the remedy was obtained during the warranty period, documentation indicating that the warranty was not honored or the warranty repair did not correct the problem related to the recall. Failure to submit all of the above information may result in denial of the reimbursement request. Version 04-23-19 Additional Information The Part 577 required owner notice will provide a toll-free telephone number through which specific information about the reimbursement plan can be requested from Ford. This general reimbursement plan will be incorporated into notifications pursuant to Part 573.6 by reference. Information specific to an individual recall also may be incorporated into the Part 573.6 notification.

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OMB Control No.: 2127-0004 Part 573 Safety Recall Report 23V-199 The information contained in this report was submitted pursuant to 49 CFR §573 Manufacturer Name : Ford Motor Company Submission Date : MAR 28, 2023 NHTSA Recall No. : 23V-199 Manufacturer Recall No. : 23S16 Manufacturer Information : Manufacturer Name : Ford Motor Company Address : 330 Town Center Drive Suite 500 Dearborn MI 48126-2738 Company phone : 1-866-436-7332 Population : Number of potentially involved : 674 Estimated percentage with defect : 100 % Vehicle Information : Vehicle 1 : 2020-2022 Ford Explorer Vehicle Type : LIGHT VEHICLES Body Style : ALL Power Train : NR Descriptive Information : Affected vehicles are equipped with a 2.3L RWD, 3.3L GAS 3.3L FHEV, or 3.0L ST powertrain and have had safety recall 22S27 performed before July 2022. These vehicles are not produced in VIN order. Information as to the applicability of this action to specific vehicles can best be obtained by either calling Ford’s toll-free line (1-866-436-7332) or by contacting a local Ford or Lincoln dealers who can obtain specific information regarding the vehicles from the Ford On-line Automotive Service Information System (OASIS) database. Number potentially involved: 674 Production Dates : FEB 02, 2019 – APR 04, 2022 VIN Range 1 : Begin : NR End : NR Not sequential Description of Defect : Description of the Defect : Certain 2020-2022 MY Explorer vehicles did not receive the remedy for Safety Recall 22S27/22V-255. The affected vehicles received a previous Powertrain Control Module (PCM) update which did not include an automatic Electronic Parking Brake (EPB) apply when the vehicle was shifted to park, as intended. FMVSS 1 : NR FMVSS 2 : NR Part 573 Safety Recall Report 23V-199 Page 2 The information contained in this report was submitted pursuant to 49 CFR §573 Description of the Safety Risk : Vehicles without the proper remedy will not include an automatic Electronic Park Brake apply when the vehicle is shifted to park. If the rear axle bolt breaks, the driveshaft/half shafts may become disconnected, resulting in loss of transmission torque to the rear wheels which is necessary to hold the vehicle in park. If the parking brake is not applied, the loss of the primary park torque will allow the vehicle to roll in park increasing the risk of crash and injury. Description of the Cause : The recall program was launched before all the software calibrations were available for dealers. Identification of Any Warning that can Occur : NA Involved Components : Component Name 1 : Primary Control Module (PCM) software Component Description : An updated PCM software will be installed to automatically turn on the Electronic Park Brake (EPB) when park is commanded. Component Part Number : : XXXX-14C204-XXX Supplier Identification : Component Manufacturer Name : Ford Motor Company Address : 1 American Rd Dearborn Michigan 48126 Country : United States Chronology : On January 31st, 2023, an issue pertaining to certain 2020-2022 MY Explorer vehicles which did not receive the remedy for Safety Recall 22S27 was brought to Ford’s Critical Concern Review Group for review. The affected vehicles received a previous Powertrain Control Module (PCM) update which did not include an automatic Electronic Parking Brake (EPB) apply when the vehicle was shifted to park, as intended. From February 2023 to March 2023, ASO (Automotive Safety Office), DSE, VPSE (Vehicle Propulsion Systems Engineering) and FCSD (Ford Customer Service Division) analyzed data to determine the root cause Part 573 Safety Recall Report 23V-199 Page 3 The information contained in this report was submitted pursuant to 49 CFR §573 and the affected population. It was discovered that there were software calibration level updates missing in the system for some powertrain variants before July 2022, after which all calibration levels were properly released. As of March 2023, Ford is aware of (17) field reports related to this condition. On March, 17th, 2023, Ford’s Field Review Committee reviewed the concern and approved a field action. Ford is not aware of any reports of accident or injury related to this condition. Description of Remedy : Description of Remedy Program : Owners will be notified by mail and instructed to take their vehicle to a Ford or Lincoln dealer to have the PCM software updated to engage the Electronic Park Brake when shifted to Park. There will be no charge for this service. Ford provided the general reimbursement plan for the cost of remedies paid for by vehicle owners prior to notification of a safety recall in May 2021. The ending date for reimbursement eligibility is to be defined. Ford will forward a copy of the notification letters to dealers to the agency when available. How Remedy Component Differs from Recalled Component : The updated PCM software will engage the Electronic Park Brake when the vehicle is shifted to Park Identify How/When Recall Condition was Corrected in Production : All calibration levels were properly released after July 2022. Recall Schedule : Description of Recall Schedule : Notification to dealers is expected to occur on March 24th, 2023, Mailing of owner notification letters is expected to begin April 3rd, 2023, and is expected to be completed by April 7th, 2023 Planned Dealer Notification Date : MAR 24, 2023 – MAR 24, 2023 Planned Owner Notification Date : APR 03, 2023 – APR 07, 2023 * NR – Not Reported

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OMB Control No.: 2127-0004 Part 573 Safety Recall Report 23V-199 The information contained in this report was submitted pursuant to 49 CFR §573 Manufacturer Name : Ford Motor Company Submission Date : MAR 24, 2023 NHTSA Recall No. : 23V-199 Manufacturer Recall No. : 23S16 Manufacturer Information : Manufacturer Name : Ford Motor Company Address : 330 Town Center Drive Suite 500 Dearborn MI 48126-2738 Company phone : 1-866-436-7332 Population : Number of potentially involved : 674 Estimated percentage with defect : 100 % Vehicle Information : Vehicle 1 : 2020-2020 Ford Explorer Vehicle Type : LIGHT VEHICLES Body Style : ALL Power Train : NR Descriptive Information : Affected vehicles are equipped with a 2.3L RWD, 3.3L GAS 3.3L FHEV, or 3.0L ST powertrain and have had safety recall 22S27 performed before July 2022. These vehicles are not produced in VIN order. Information as to the applicability of this action to specific vehicles can best be obtained by either calling Ford’s toll-free line (1-866-436-7332) or by contacting a local Ford or Lincoln dealers who can obtain specific information regarding the vehicles from the Ford On-line Automotive Service Information System (OASIS) database. Number potentially involved: 674 Production Dates : FEB 02, 2019 – APR 04, 2022 VIN Range 1 : Begin : NR End : NR Not sequential Description of Defect : Description of the Defect : Certain 2020-2022 MY Explorer vehicles did not receive the remedy for Safety Recall 22S27/22V-255. The affected vehicles received a previous Powertrain Control Module (PCM) update which did not include an automatic Electronic Parking Brake (EPB) apply when the vehicle was shifted to park, as intended. FMVSS 1 : NR FMVSS 2 : NR Part 573 Safety Recall Report 23V-199 Page 2 The information contained in this report was submitted pursuant to 49 CFR §573 Description of the Safety Risk : Vehicles without the proper remedy will not include an automatic Electronic Park Brake apply when the vehicle is shifted to park. If the rear axle bolt breaks, the driveshaft/half shafts may become disconnected, resulting in loss of transmission torque to the rear wheels which is necessary to hold the vehicle in park. If the parking brake is not applied, the loss of the primary park torque will allow the vehicle to roll in park increasing the risk of crash and injury. Description of the Cause : The recall program was launched before all the software calibrations were available for dealers. Identification of Any Warning that can Occur : NA Involved Components : Component Name 1 : Primary Control Module (PCM) software Component Description : An updated PCM software will be installed to automatically turn on the Electronic Park Brake (EPB) when park is commanded. Component Part Number : : XXXX-14C204-XXX Supplier Identification : Component Manufacturer Name : Ford Motor Company Address : 1 American Rd Dearborn Michigan 48126 Country : United States Chronology : On January 31st, 2023, an issue pertaining to certain 2020-2022 MY Explorer vehicles which did not receive the remedy for Safety Recall 22S27 was brought to Ford’s Critical Concern Review Group for review. The affected vehicles received a previous Powertrain Control Module (PCM) update which did not include an automatic Electronic Parking Brake (EPB) apply when the vehicle was shifted to park, as intended. From February 2023 to March 2023, ASO (Automotive Safety Office), DSE, VPSE (Vehicle Propulsion Systems Engineering) and FCSD (Ford Customer Service Division) analyzed data to determine the root cause Part 573 Safety Recall Report 23V-199 Page 3 The information contained in this report was submitted pursuant to 49 CFR §573 and the affected population. It was discovered that there were software calibration level updates missing in the system for some powertrain variants before July 2022, after which all calibration levels were properly released. As of March 2023, Ford is aware of (17) field reports related to this condition. On March, 17th, 2023, Ford’s Field Review Committee reviewed the concern and approved a field action. Ford is not aware of any reports of accident or injury related to this condition. Description of Remedy : Description of Remedy Program : Owners will be notified by mail and instructed to take their vehicle to a Ford or Lincoln dealer to have the PCM software updated to engage the Electronic Park Brake when shifted to Park. There will be no charge for this service. Ford provided the general reimbursement plan for the cost of remedies paid for by vehicle owners prior to notification of a safety recall in May 2021. The ending date for reimbursement eligibility is to be defined. Ford will forward a copy of the notification letters to dealers to the agency when available. How Remedy Component Differs from Recalled Component : The updated PCM software will engage the Electronic Park Brake when the vehicle is shifted to Park Identify How/When Recall Condition was Corrected in Production : All calibration levels were properly released after July 2022. Recall Schedule : Description of Recall Schedule : Notification to dealers is expected to occur on March 24th, 2023, Mailing of owner notification letters is expected to begin April 3rd, 2023, and is expected to be completed by April 7th, 2023 Planned Dealer Notification Date : MAR 24, 2023 – MAR 24, 2023 Planned Owner Notification Date : APR 03, 2023 – APR 07, 2023 * NR – Not Reported

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OMB Control No.: 2127-0004 Part 573 Safety Recall Report 23V-199 The information contained in this report was submitted pursuant to 49 CFR §573 Manufacturer Name : Ford Motor Company Submission Date : MAR 30, 2023 NHTSA Recall No. : 23V-199 Manufacturer Recall No. : 23S16 Manufacturer Information : Manufacturer Name : Ford Motor Company Address : 330 Town Center Drive Suite 500 Dearborn MI 48126-2738 Company phone : 1-866-436-7332 Population : Number of potentially involved : 674 Estimated percentage with defect : 100 % Vehicle Information : Vehicle 1 : 2020-2022 Ford Explorer Vehicle Type : LIGHT VEHICLES Body Style : ALL Power Train : NR Descriptive Information : Affected vehicles are equipped with a 2.3L RWD, 3.3L GAS 3.3L FHEV, or 3.0L ST powertrain and have had safety recall 22S27 performed before July 2022. These vehicles are not produced in VIN order. Information as to the applicability of this action to specific vehicles can best be obtained by either calling Ford’s toll-free line (1-866-436-7332) or by contacting a local Ford or Lincoln dealers who can obtain specific information regarding the vehicles from the Ford On-line Automotive Service Information System (OASIS) database. Number potentially involved: 674 Production Dates : FEB 02, 2019 – APR 04, 2022 VIN Range 1 : Begin : NR End : NR Not sequential Description of Defect : Description of the Defect : Certain 2020-2022 MY Explorer vehicles did not receive the remedy for Safety Recall 22S27/22V-255. The affected vehicles received a previous Powertrain Control Module (PCM) update which did not include an automatic Electronic Parking Brake (EPB) apply when the vehicle was shifted to park, as intended. FMVSS 1 : NR FMVSS 2 : NR Part 573 Safety Recall Report 23V-199 Page 2 The information contained in this report was submitted pursuant to 49 CFR §573 Description of the Safety Risk : Vehicles without the proper remedy will not include an automatic Electronic Park Brake apply when the vehicle is shifted to park. A fractured rear axle bolt will allow the rear axle housing to move out of position, resulting in severe noise and vibration. If the rear axle bolt breaks, the driveshaft or halfshafts may become disconnected, resulting in loss of the vehicle’s forward power and loss of transmission torque to the rear wheels. Loss of the vehicle’s forward power increases the risk of crash and injury. Transmission torque is necessary to hold the vehicle in park. If the parking brake is not applied, the loss of the primary park torque will allow the vehicle to roll in park increasing the risk of crash and injury. Inability to achieve or hold park can result in unintended vehicle movement if the parking brake is not applied, increasing the risk of a crash. Description of the Cause : The recall program was launched before all the software calibrations were available for dealers. Identification of Any Warning that can Occur : NA Involved Components : Component Name 1 : Primary Control Module (PCM) software Component Description : An updated PCM software will be installed to automatically turn on the Electronic Park Brake (EPB) when park is commanded. Component Part Number : : XXXX-14C204-XXX Supplier Identification : Component Manufacturer Name : Ford Motor Company Address : 1 American Rd Dearborn Michigan 48126 Country : United States Chronology : On January 31st, 2023, an issue pertaining to certain 2020-2022 MY Explorer vehicles which did not receive the remedy for Safety Recall 22S27 was brought to Ford’s Critical Concern Review Group for review. The affected vehicles received a previous Powertrain Control Module (PCM) update which did not include an Part 573 Safety Recall Report 23V-199 Page 3 The information contained in this report was submitted pursuant to 49 CFR §573 automatic Electronic Parking Brake (EPB) apply when the vehicle was shifted to park, as intended. From February 2023 to March 2023, ASO (Automotive Safety Office), DSE, VPSE (Vehicle Propulsion Systems Engineering) and FCSD (Ford Customer Service Division) analyzed data to determine the root cause and the affected population. It was discovered that there were software calibration level updates missing in the system for some powertrain variants before July 2022, after which all calibration levels were properly released. As of March 2023, Ford is aware of (17) field reports related to this condition. On March, 17th, 2023, Ford’s Field Review Committee reviewed the concern and approved a field action. Ford is not aware of any reports of accident or injury related to this condition. Description of Remedy : Description of Remedy Program : Owners will be notified by mail and instructed to take their vehicle to a Ford or Lincoln dealer to have the PCM software updated to engage the Electronic Park Brake when shifted to Park. There will be no charge for this service. Ford provided the general reimbursement plan for the cost of remedies paid for by vehicle owners prior to notification of a safety recall in May 2021. The ending date for reimbursement eligibility is to be defined. Ford will forward a copy of the notification letters to dealers to the agency when available. How Remedy Component Differs from Recalled Component : The updated PCM software will engage the Electronic Park Brake when the vehicle is shifted to Park Identify How/When Recall Condition was Corrected in Production : All calibration levels were properly released after July 2022. Recall Schedule : Description of Recall Schedule : Notification to dealers is expected to occur on March 24th, 2023, Mailing of owner notification letters is expected to begin April 3rd, 2023, and is expected to be completed by April 7th, 2023 Planned Dealer Notification Date : MAR 24, 2023 – MAR 24, 2023 Planned Owner Notification Date : APR 03, 2023 – APR 07, 2023 * NR – Not Reported

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OMB Control No.: 2127-0004 Part 573 Safety Recall Report 23V-199 The information contained in this report was submitted pursuant to 49 CFR §573 Manufacturer Name : Ford Motor Company Submission Date : MAY 17, 2023 NHTSA Recall No. : 23V-199 Manufacturer Recall No. : 23S16 Manufacturer Information : Manufacturer Name : Ford Motor Company Address : 330 Town Center Drive Suite 500 Dearborn MI 48126-2738 Company phone : 1-866-436-7332 Population : Number of potentially involved : 674 Estimated percentage with defect : 100 % Vehicle Information : Vehicle 1 : 2020-2022 Ford Explorer Vehicle Type : LIGHT VEHICLES Body Style : ALL Power Train : NR Descriptive Information : Affected vehicles are equipped with a 2.3L RWD, 3.3L GAS 3.3L FHEV, or 3.0L ST powertrain and have had safety recall 22S27 performed before July 2022. These vehicles are not produced in VIN order. Information as to the applicability of this action to specific vehicles can best be obtained by either calling Ford’s toll-free line (1-866-436-7332) or by contacting a local Ford or Lincoln dealers who can obtain specific information regarding the vehicles from the Ford On-line Automotive Service Information System (OASIS) database. Number potentially involved: 674 Production Dates : FEB 02, 2019 – APR 04, 2022 VIN Range 1 : Begin : NR End : NR Not sequential Description of Defect : Description of the Defect : Certain 2020-2022 MY Explorer vehicles did not receive the remedy for Safety Recall 22S27/22V-255. The affected vehicles received a previous Powertrain Control Module (PCM) update which did not include an automatic Electronic Parking Brake (EPB) apply when the vehicle was shifted to park, as intended. FMVSS 1 : NR FMVSS 2 : NR Part 573 Safety Recall Report 23V-199 Page 2 The information contained in this report was submitted pursuant to 49 CFR §573 Description of the Safety Risk : Vehicles without the proper remedy will not include an automatic Electronic Park Brake apply when the vehicle is shifted to park. A fractured rear axle bolt will allow the rear axle housing to move out of position, resulting in severe noise and vibration. If the rear axle bolt breaks, the driveshaft or halfshafts may become disconnected, resulting in loss of transmission torque to the rear wheels. Transmission torque is necessary to hold the vehicle in park and is also needed for the vehicle to move forward or backward. The loss of the primary park torque will allow the vehicle to roll in park if the parking brake is not applied, increasing the risk of crash and injury. Description of the Cause : The recall program was launched before all the software calibrations were available for dealers. Identification of Any Warning that can Occur : NA Involved Components : Component Name 1 : Primary Control Module (PCM) software Component Description : An updated PCM software will be installed to automatically turn on the Electronic Park Brake (EPB) when park is commanded. Component Part Number : : XXXX-14C204-XXX Supplier Identification : Component Manufacturer Name : Ford Motor Company Address : 1 American Rd Dearborn Michigan 48126 Country : United States Chronology : On January 31st, 2023, an issue pertaining to certain 2020-2022 MY Explorer vehicles which did not receive the remedy for Safety Recall 22S27 was brought to Ford’s Critical Concern Review Group for review. The affected vehicles received a previous Powertrain Control Module (PCM) update which did not include an Part 573 Safety Recall Report 23V-199 Page 3 The information contained in this report was submitted pursuant to 49 CFR §573 automatic Electronic Parking Brake (EPB) apply when the vehicle was shifted to park, as intended. From February 2023 to March 2023, ASO (Automotive Safety Office), DSE, VPSE (Vehicle Propulsion Systems Engineering) and FCSD (Ford Customer Service Division) analyzed data to determine the root cause and the affected population. It was discovered that there were software calibration level updates missing in the system for some powertrain variants before July 2022, after which all calibration levels were properly released. As of March 2023, Ford is aware of (17) field reports related to this condition. On March, 17th, 2023, Ford’s Field Review Committee reviewed the concern and approved a field action. Ford is not aware of any reports of accident or injury related to this condition. Description of Remedy : Description of Remedy Program : Owners will be notified by mail and instructed to take their vehicle to a Ford or Lincoln dealer to have the PCM software updated to engage the Electronic Park Brake when shifted to Park. There will be no charge for this service. In addition, Ford will provide a one-time repair of the rear axle bolts and housing (if needed) under Customer Satisfaction Program 22N06. Ford provided the general reimbursement plan for the cost of remedies paid for by vehicle owners prior to notification of a safety recall in May 2021. The ending date for reimbursement eligibility is to be defined. Ford will forward a copy of the notification letters to dealers to the agency when available. How Remedy Component Differs from Recalled Component : The updated PCM software will engage the Electronic Park Brake when the vehicle is shifted to Park, reducing the risk of a roll in park condition. Identify How/When Recall Condition was Corrected in Production : All calibration levels were properly released after July 2022. Recall Schedule : Description of Recall Schedule : Notification to dealers is expected to occur on March 24th, 2023, Mailing of owner notification letters is expected to begin May 31st, 2023, and is expected to be completed by June 12th, 2023 Planned Dealer Notification Date : MAR 24, 2023 – MAR 24, 2023 Planned Owner Notification Date : MAY 31, 2023 – JUN 12, 2023 * NR – Not Reported

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