NHTSA ID Number: 10180538
Manufacturer Communication Number: TSB 20-2250
Some 2020 Escape vehicles built on or before 23-Sep-2019 may exhibit a condition where the A-pillar trim panel appears twisted at the top of the panel. This may be due to the attachment of the A-pillar trim panel to the A-pillar bracket. To correct this condition, follow the Service Procedure steps to replace the A-pillar trim panel and the A-pillar bracket.
Issue: Some 2020 Escape vehicles built on or before 23-Sep-2019 may exhibit a condition where the A-pillar trim panel appears twisted at the top of the panel. This may be due to the attachment of the A-pillar trim panel to the A-pillar bracket. To correct this condition, follow the Service Procedure steps to replace the A-pillar trim panel and the A-pillar bracket.
Action: Follow the Service Procedure steps to correct the condition on vehicles that meet the following criteria:
- 2020 Escape
- Built on or before 23-Sep-2019
- A-pillar trim panel is twisted at the top of the panel
NOTE: Part quantity refers to the number of that service part number required, which may be different than the number of individual pieces. Service part numbers contain 1 piece unless otherwise stated. “As Needed” indicates the part is required but the number may vary or is not a whole number; parts can be billed out as non-whole numbers, including less than 1.
|Service Part Number||Quantity||Description|
|LJ6Z-7803598-AC||1 Per Affected Side||Right Side A-pillar Trim Panel|
|LJ6Z-7803599-AC||1 Per Affected Side||Left Side A-pillar Trim Panel|
|LJ6Z-78026A52-C||1 Per Affected Side||Right Side A-pillar Bracket|
|LJ6Z-78026A32-C||1 Per Affected Side||Left Side A-pillar Bracket|
1. Is the A-pillar trim panel twisted as shown in Figure 1?
(1). Yes – proceed to Step 2.
(2). No – this article does not apply. Refer to Workshop Manual (WSM), Section 501-05 for further diagnostics.
2. Remove and discard the A-pillar trim panel. Refer to WSM, Section 501-05.
3. Remove the 5 pushpins. (Figure 2)
4. Position the wiring harness/hose/airbag curtain away from A-pillar bracket.
5. Remove the 2 nuts securing the A-pillar bracket. (Figure 3)
6. Remove and discard the A-pillar bracket.
7. Install the new A-pillar bracket and tighten the 2 nuts to 5.4 Nm (48 lb-in).
8. Reattach the 5 pushpins.
9. Install the new A-pillar trim panel using the twist and pull method to properly seat the panel. (Figure 4) Refer to WSM, Section 501-05.
1 Affected Product
1 Associated Document
21 September 2020
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Last update on 2023-03-20 / Affiliate links / Images from Amazon Product Advertising API
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Warranty Status: Eligible under provisions of New Vehicle Limited Warranty (NVLW)/Service Part Warranty (SPW)/Special Service Part (SSP)/Extended Service Plan (ESP) coverage. Limits/policies/prior approvals are not altered by a TSB. NVLW/SPW/SSP/ESP coverage limits are determined by the identified causal part and verified using the OASIS part coverage tool. Labor Times Description Operation No. Time 2020 Escape: Inspect And Replace One (1) A-Pillar Trim Panel And Bracket (Do Not Use With Any Other Labor Operations) 202250A 0.4 Hrs. 2020 Escape: Inspect And Replace Both (2) A-Pillar Trim Panels And Brackets (Do Not Use With Any Other Labor Operations) 202250B 0.7 Hrs. Repair/Claim Coding Causal Part: 7803599 Condition Code: 07