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September 30, 2022 NHTSA CAMPAIGN NUMBER: 22V731000
Rear Stabilizer Bar Brackets May Break
Brackets that separate from the vehicle can create a road hazard, increasing the risk of a crash.
NHTSA Campaign Number: 22V731
Manufacturer Ford
Motor Company
Components SUSPENSION
Potential Number of Units Affected 26,910
Summary
Ford Motor Company (Ford) is recalling certain 2020-2021 F-53 recreational stripped chassis vehicles. The rear stabilizer bar attachment brackets may break and separate from the vehicle.
Remedy
Dealers will inspect the bolt tightness for both rear stabilizer attachment brackets and replace the weld nuts and bolts, as necessary, free of charge. Owner notification letters were mailed March 8, 2023. Remedy parts are expected to become ready February 28, 2023. Owners may contact Ford customer service at 1-866-436-7332. Ford’s number for this recall is 22S62.
Notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Check if your Vehicle has a Recall
March 13, 2023
NEW VEHICLE DEMONSTRATION / DELIVERY HOLD –
Safety Recall 22S62-Supplement #1
Certain 2020 – 2021 Model Year F53 Stripped Chassis
Loose Rear Stabilizer Bar Bracket and Bolts
REASON FOR THIS SUPPLEMENT
- Labor Allowances: 22S62B labor time has been updated to the correct value.
- Technical Information: updated to show Supplement #1
AFFECTED VEHICLES
| Vehicle | Model Year | Assembly Plant | Build Dates |
| F53 Stripped Chassis | 2020 | Detroit Chassis LLC | May 13, 2019 through December 11, 2020 |
| F53 Stripped Chassis | 2021 | Detroit Chassis LLC | October 15, 2020 through August 3, 2021 |
Affected vehicles are identified in OASIS and FSA VIN Lists.
REASON FOR THIS SAFETY RECALL
In some of the affected vehicles, the weld nuts attaching the rear stabilizer bar attachment bracket(s) may not be capable of supporting the required joint torque for this application and may have been damaged during the assembly process. During vehicle usage, the bolts attaching the rear stabilizer bracket may loosen, and the attachment bracket may break and/or separate from the vehicle. It is possible that this may result in a road debris hazard.
SERVICE ACTION
Before demonstrating or delivering any new in-stock vehicles involved in this recall, dealers are to inspect the rear stabilizer bar attachment bolts and replace as necessary. This service must be performed on all affected vehicles at no charge to the vehicle owner.
OWNER NOTIFICATION AND MAILING SCHEDULE
A parts not available letter was mailed October 24, 2022.
A parts available letter was mailed the week of March 6, 2023.
Dealers should repair any affected vehicles that arrive at their dealerships, whether or not the customer has received a letter.
PLEASE NOTE:
Federal law requires dealers to complete this recall service before a new vehicle is delivered to the buyer or lessee. Violation of this requirement by a dealer could result in a civil penalty of up to $26,315 per vehicle. Correct all vehicles in your new vehicle inventory before delivery.
SOLD VEHICLES
- Ford has not issued instructions to stop selling/delivering or driving used vehicles under this safety recall. Owners should contact their dealers for an appointment to have their vehicles remedied as soon as practicable.
- Immediately contact any of your affected customers whose vehicles are not on your VIN list but are identified in OASIS. Give the customer a copy of the Owner Notification Letter (when available) and schedule a service date.
- Correct other affected vehicles identified in OASIS which are brought to your dealership.
- Dealers are to prioritize repairs of customer vehicles over repairs of new and used vehicle inventory.
STOCK VEHICLES
- Correct all affected units in your new vehicle inventory before delivery.
- Use OASIS to identify any affected vehicles in your used vehicle inventory.
DEALER-OPERATED RENTAL VEHICLES
The Fixing America’s Surface Transportation (FAST) Act law effective June 2016 prohibits a rental company from selling, renting, or leasing vehicles subject to a safety or compliance recall. Please consult your legal counsel for legal advice.
TITLE BRANDED / SALVAGED VEHICLES
Affected title-branded and salvaged vehicles are eligible for this recall.
OWNER REFUNDS
- This safety recall must still be performed, even if the owner has paid for a previous repair. Claiming a refund will not close the recall on the vehicle.
- Ford Motor Company is offering a refund for owner-paid repairs covered by this recall if the repair was performed before the date indicated in the reimbursement plan, which is posted with this bulletin. Owners are directed to seek reimbursement through authorized dealers or, at their option, directly through Ford Motor Company at P.O. Box 6251, Dearborn, MI 481216251.
- Dealers are also pre-approved to refund owner-paid emergency repairs that were performed away from an authorized servicing dealer after the end date specified in the reimbursement plan. Non-covered repairs, or those judged by Ford to be excessive, will not be reimbursed.
- Refunds will only be provided for the cost associated with rear stabilizer bar retainer replacement.
RENTAL VEHICLES
Rental vehicles are not approved for this program.
ADDITIONAL REPAIR (LABOR TIME AND/OR PARTS)
Additional repairs identified as necessary to complete the FSA should be managed as follows:
- For related damage and access time requirements, refer to the Warranty and Policy Manual / Section 6 – Ford & Lincoln Program Policies / General Information & Special Circumstances for FSAs / Related Damage.
- For vehicles within new vehicle bumper-to-bumper warranty coverage, no SSSC approval is required, although related damage must be on a separate repair line with the “Related Damage” radio button checked.
- Ford vehicles – 3 years or 36,000 miles
- Ford
- For vehicles outside new vehicle bumper-to-bumper warranty coverage, submit an Approval Request to the SSSC Web Contact Site before completing the repair.
PARTS REQUIREMENTS
| Part Number | Description | Order Quantity |
| W713546-S439 | Flag Nut—4 flag nuts per pack, 4 required per repair | 1 |
| W500581-S439 | Rear Stabilizer bar bolt—4 bolts per pack, 4 required per repair | 1 |
| LU9Z-5486-C | Rear Stabilizer Bar Bracket | As needed up to 2 |
| PM-13-B | Motorcraft® Anti-Corrosion Coating or equivalent
(16 fl. Oz per container, applied to bare surfaces where the weld nuts were removed, 1 oz. per repair, repair 16 vehicles per can) Check dealer inventory before ordering additional quantities | As needed |
CERTAIN 2020-2021 MODEL YEAR F-53 CHASSIS VEHICLES — REAR STABILIZER BAR BRACKET REPAIR
SERVICE PROCEDURE
For 2020 Model Year (MY) vehicles is the build date between May 13 2019 and December 11 2020?
- YES – Proceed to Step 1.
- NO – This recall does not apply.
For 2021 Model Year (MY) vehicles is the build date between October 15 2020 and August 03 2021?
- YES – Proceed to Step 1.
- NO – This recall does not apply.
1. Verify the torque of the rear stabilizer bar bracket bolts. Is the torque 18 lb.ft (25 Nm) or less for either of the bolts? See Figure 1.
- YES – Rear stabilizer bar bracket needs to be replaced. Proceed to Step 2.
- NO – Rear stabilizer bar bracket does not need to be replaced. Proceed to Step 2.
NOTE: Rear axle assembly removed for clarity.
2. Remove and discard the rear stabilizer bar bracket bolts and remove the rear stabilizer bracket. See Figure 2.
NOTE: Only remove one rear stabilizer bar bracket at a time.
NOTE: If the torque for either rear stabilizer bar bracket bolt was 18 lb.ft (25 Nm) or less a new rear stabilizer bar bracket must be installed.
NOTE: Rear axle assembly removed for clarity.
3. Using a hammer and punch or air hammer remove and discard the rear stabilizer bar bracket weld nuts. See Figure 3.
NOTE: Rear axle assembly removed for clarity.
4. Apply Motorcraft® Anti-Corrosion Coating PM-13-B or equivalent to any bare metal areas as needed and allow to fully dry.
5. Using new flag nuts and bolts install the rear stabilizer bar bracket. See Figure 4.
- Torque: 258 Nm (190 lb.ft).
NOTE: If the torque for either rear stabilizer bar bracket bolt was 18 lb.ft (25 Nm) or less a new rear stabilizer bar bracket must be installed.
NOTE: Rear axle assembly removed for clarity.
IMPORTANT NOTE: Federal law prohibits selling motor vehicle parts or components that are under safety, compliance, or emissions recall. Unless a part is requested to be returned to Ford, all parts replaced under this FSA must be scrapped in accordance with all applicable local, state and federal environmental protection and hazardous material regulations. Refer to the Parts Retention, Return, & Scrapping section of the FSA dealer bulletin for further information.
22S62 Chronology of Defect / Noncompliance Determination
Provide the chronology of events leading up to the defect decision or test data for the noncompliance decision.
November 2021 – January 2022
On November 3, 2021, an issue pertaining to Motorhomes built on F-53 Recreational Chassis was brought to Ford’s Critical Concern Review Group (CCRG) for review. The National Highway Traffic Safety Administration (NHTSA) contacted Ford regarding complaints from four (4) recreational vehicle (RV) owners whose RVs were built on 2020 and 2021 model year F-53 stripped chassis (2-2020MY & 2-2021MY). The four (4) Vehicle Owners Questionnaires (VOQs) indicated that the rear stabilizer attachment brackets had loosening attachment bolts, bracket damage, and/or bracket separation.
CCRG investigation found that attachment fastener issues had been identified during 2020 MY early production builds when an upsized rear stabilizer bar (2.0” from 1.5” diameter) was incorporated into production. A revised attachment process was instituted to address this condition on January 20, 2020. By March 2021, Ford’s modified vehicle fleet team had been receiving complaints of bolt loosening and bracket separation. A special service message (SSM 49694) was issued to the field on March 21, 2021, to address these concerns. The weld nuts were replaced in production with a flag-nut on August 2, 2021. CCRG’s assessment was that this condition did not present a vehicle handling concern, which was consistent with its review of customer reports.
February – May 2022
On February 2, 2022, Ford reviewed the concern with NHTSA, who requested further review and analysis of warranty data. On April 27, 2022, Ford shared the updated report analysis and our position that this concern does not present an unreasonable risk to vehicle safety as an affected vehicle remains controllable and no sudden change in vehicle response would be expected. NHTSA and Ford discussed Ford’s analysis and Ford agreed to conduct vehicle level testing and discussed a 0.3G lateral swept-steer evaluation with and without the stabilizer bar attachment bracket. Ford used a 2020MY F-53 Motorhome test mule and found that the vehicle remained stable when tested with no sudden change in vehicle dynamics.
July – September 2022
On July 12, 2022, and August 26, 2022, Ford and NHTSA reviewed and discussed the test results. Based on ongoing reports from the field, Ford and NHTSA discussed potential field actions. On September 14, 2022, NHTSA contacted Ford to relay their safety concerns relating to road debris hazard should a stabilizer bar attachment bracket separate from the vehicle and settle in the roadway. Between June 17, 2020, and September 14, 2022, there have been 477 warranty reports of loosening stabilizer attachment bolts, bracket damage and/or separation on 2020 and 2021 MY vehicles.
On September 23, 2022, Ford’s Field Review Committee reviewed the concern and approved a field action.
Ford is not aware of any reports of accident or injury related to this condition.
2 Affected Products
Vehicle
| MAKE | MODEL | YEAR |
| FORD | F53 | 2020-2021 |
10 Associated Documents
Recall Acknowledgement
RCAK-22V731-2575.pdf 728.025KB
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Defect Notice 573 Report
RCLRPT-22V731-7015.PDF 214.021KB
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Miscellaneous Document – 22S62 Chronology of Defect / Noncompliance Determination
RMISC-22V731-2242.pdf 35.883KB
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Manufacturer Notices(to Dealers,etc) – Advance Notice re NEW VEHICLE DEMONSTRATION / DELIVERY HOLD Advance Notice – Safety Recall 22S62 Certain 2020 – 2021 Model Year P131N Stripped Chassis Loose Rear Stabilizer Bar Bracket and Bolts
RCMN-22V731-3098.pdf 142.787KB
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ISSUED Interim Owner Notification Letter(Part 577)
RIONL-22V731-5250.pdf 43.506KB
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Manufacturer Notices(to Dealers,etc) – Dealer Bulletin re NEW VEHICLE DEMONSTRATION / DELIVERY HOLD – Safety Recall 22S62 Certain 2020 – 2021 Model Year F53 Stripped Chassis Loose Rear Stabilizer Bar Bracket and Bolts
RCMN-22V731-7373.pdf 925.151KB
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ISSUED Owner Notification Letter(Part 577)
RCONL-22V731-5022.pdf 52.793KB
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Manufacturer Notices(to Dealers,etc) – Dealer Bulletin re NEW VEHICLE DEMONSTRATION / DELIVERY HOLD – Safety Recall 22S62-Supplement #1 Certain 2020 – 2021 Model Year F53 Stripped Chassis Loose Rear Stabilizer Bar Bracket and Bolts
RCMN-22V731-8674.pdf 947.833KB
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Recall Quarterly Report #1, 2023-1
RCLQRT-22V731-3614.PDF 211.14KB
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Recall Quarterly Report #2, 2023-2
RCLQRT-22V731-3848.PDF 211.242KB
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- OE/OEM Part Number: 8623576, 86235760.
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Ford F-150" title="22S62 - Loose Rear Stabilizer Bar Bracket and Bolts - 2020-2021 Ford F-53 Recreational Stripped Chassis 56">
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SEOCONTENT-START
October 2022 Ford Motor Company Ford Customer Service Division P. O. Box 1904 Dearborn, Michigan 48121 1904 * * * IMPORTANT SAFETY RECALL * * * Safety Recall Notice 22S62 / NHTSA Recall 22V-731 2021 Motorhome Chassis Your Vehicle Identification Number (VIN): This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act. Ford Motor Company has decided that a defect which relates to motor vehicle safety exists in your vehicle, with the VIN shown above. We apologize for this situation and want to assure you that, with your assistance, we will correct this condition. Our commitment, together with your dealer, is to provide you with the highest level of service and support. What is the issue? On your vehicle, the rear stabilizer bar attachment bracket(s) may break and separate from the vehicle during usage. What is the risk? If the rear stabilizer bar attachment bracket(s) break or separate from the vehicle, the driver will not experience a sudden change in vehicle dynamics and the vehicle will remain stable. However, a separation of the attachment bracket while driving can create a potential road hazard for other road users, increasing the risk of a crash. What will Ford and your dealer do? Ford Motor Company is working closely with its suppliers to produce parts for this repair. When parts become available, Ford Motor Company will notify you via mail to schedule a service appointment with your dealer for repairs to be completed free of charge (parts and labor). Parts are anticipated to be available first quarter of 2023. What should you do? When parts are available, Ford Motor Company will send a letter to inform you that parts are available and to contact your dealer to schedule a repair. Ford has not issued instructions to stop driving your vehicle under this safety recall. When parts are available, you should contact your dealer for an appointment to have your vehicle remedied as soon as practicable. You can continue to safely drive your vehicle. If you do not already have a servicing dealer, you can access ford.com/support for dealer addresses, maps, and driving instructions. If you are still having difficulty getting your vehicle repaired in a reasonable time or without charge, you may write the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Ave. S.E., Washington, D.C. 20590 or call the toll free Vehicle Safety Hotline at 1-888-327-4236 (TTY: 1-800-424-9153) or go to NHTSA.gov. Reference NHTSA Safety Recall 22V-731. Please note: Federal law requires that any vehicle lessor receiving this recall notice must forward a copy of this notice to the lessee within ten days. Thank you for your attention to this important matter. Ford Customer Service Division © Copyright 2022 Ford Motor Company 08110 22S62 NP/DTB122S621 1 of 2 A/1/000001/1 771688040126 A/1/000001/1 JOHN A. SAMPLE 123 SAMPLE ST SAMPLE CITY, MI 12345-6789 08110 22S62 NP/DTB122S621 * * * CAMPAÑA DE SEGURIDAD IMPORTANTE * * * Aviso de Campaña 22S62 / Campaña 22V-731 de la NHTSA 2021 Motorhome Chassis Número de identificación del vehículo (VIN): Este aviso se le envía de acuerdo con la Ley Nacional de Seguridad de Tránsito y Vehículos Motorizados de los EE. UU. Ford Motor Company ha determinado que existe un defecto relacionado con la seguridad de su vehículo, con el VIN que aparece más arriba. Lamentamos esta situación y deseamos asegurarle que, con su ayuda, corregiremos el problema. Nuestro compromiso, junto con el de su distribuidor, es ofrecerle servicio y apoyo de alto nivel. ¿Cuál es el problema? El o los soportes de unión de la barra estabilizadora trasera de su vehículo podrían romperse y separarse del vehículo durante el uso. ¿Qué riesgo existe? Si el o los soportes de unión de la barra estabilizadora trasera de su vehículo se rompen o se separan del vehículo, el conductor no experimentará un cambio repentino en la dinámica del vehículo y este permanecerá estable. No obstante, una separación del soporte de unión mientras conduce puede crear un potencial peligro para los otros usuarios del camino, lo cual aumenta el riesgo de choque. ¿Qué medidas adoptarán Ford y su distribuidor? Ford Motor Company colabora estrechamente con sus proveedores para fabricar las piezas para esta reparación. Cuando estas estén disponibles, Ford Motor Company le avisará mediante correo para programar una cita de servicio con su distribuidor y así realizar las reparaciones sin costo alguno (piezas y mano de obra). Se prevé que las piezas estarán disponibles el primer trimestre de 2023. ¿Qué debe hacer? Cuando las piezas estén disponibles, Ford Motor Company le enviará una carta para informarle la disponibilidad de estas y solicitarle que se comunique con su distribuidor a fin de programar la reparación. Para esta campaña de seguridad, Ford no ha emitido instrucciones de no manejar el vehículo. Cuando las piezas se encuentren disponibles, deberá ponerse en contacto con su distribuidor a fin de programar una cita para solucionar este problema lo más pronto posible. Puede continuar manejando su vehículo con seguridad. Si aún no tiene un distribuidor para realizar el servicio, puede acceder a ford.com/support para conocer las direcciones de los distribuidores, ver mapas y obtener las instrucciones para llegar. Si continúa con dificultades para reparar su vehículo en un tiempo razonable o sin cargo, le sugerimos que escriba al Administrador, National Highway Traffic Safety Administration, 1200 New Jersey Ave. S.E., Washington, D.C. 20590 o bien que llame sin cargo a la línea directa de seguridad vehicular al 1-888-327-4236 (TTY: 1-800-424-9153) o visite NHTSA.gov. Referencia: Campaña de seguridad 22V-731 de la NHTSA. Tenga presente que: La ley federal exige que los arrendadores de vehículos que reciban este aviso de campaña envíen una copia del mismo al arrendatario en un plazo de diez días. Gracias por su atención en este asunto sumamente importante. Ford, División de Servicio al Cliente Octubre de 2022 Ford Motor Company División de Servicio al Cliente de Ford P. O. Box 1904 Dearborn, Michigan 48121 2 of 2 A/2/000001/1 © Copyright 2022 Ford, División de Servicio al Cliente 771688040126 A/2/000001/1 JOHN A. SAMPLE 123 SAMPLE ST SAMPLE CITY, MI 12345-6789
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March 2023 Ford Motor Company Ford Customer Service Division P. O. Box 1904 Dearborn, Michigan 48121 1904 * * * IMPORTANT SAFETY RECALL * * * Safety Recall Notice 22S62 / NHTSA Recall 22V731 2021 Motorhome Chassis Your Vehicle Identification Number (VIN): This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act. Ford Motor Company has decided that a defect which relates to motor vehicle safety exists with your vehicle, with the VIN shown above. We apologize for this situation and want to assure you that, with your assistance, we will correct this condition. Our commitment, together with your dealer, is to provide you with the highest level of service and support. What is the issue? On your vehicle, the rear stabilizer bar attachment bracket(s) may break and separate from the vehicle during usage. What is the risk? If the rear stabilizer bar attachment bracket(s) break or separate from the vehicle, the driver will not experience a sudden change in vehicle dynamics and the vehicle will remain stable. However, a separation of the attachment bracket while driving can create a potential road hazard for other road users, increasing the risk of a crash. What will Ford and your dealer do? Parts are now available to repair your vehicle. Ford Motor Company has authorized your dealer to replace the rear stabilizer bar brackets free of charge (parts and labor). How long will it take? The time needed for this repair is less than half a day. However, due to service scheduling requirements, your dealer may need your vehicle for a longer period of time. What should you do? Please call your dealer without delay and request a service date for Recall 22S62. Provide the dealer with your VIN, which is printed near your name at the beginning of this letter. Ford has not issued instructions to stop driving your vehicle under this safety recall. You should contact your dealer for an appointment to have your vehicle remedied as soon as practicable. If you do not already have a servicing dealer, you can access ford.com/support for dealer addresses, maps, and driving instructions. Ford Motor Company wants you to have this safety recall completed on your vehicle. The vehicle owner is responsible for making arrangements to have the work completed. Ford Motor Company can deny coverage for any vehicle damage that may result from the failure to have this recall performed on a timely basis. Therefore, please have this recall performed as soon as possible. Please note: Federal law requires that any vehicle lessor receiving this recall notice must forward a copy of this notice to the lessee within ten days. NOTE: You can receive information about Recalls and Customer Satisfaction Programs through our FordPass App. The app can be downloaded through the App Store or Google Play. In addition, there are other features such as reserving parking in certain locations and controlling certain functions on your vehicle (lock or unlock doors, remote start) if it is equipped to allow control. © Copyright 2023 Ford Motor Company 08110 22S62 PA/DTB122S621 1 of 4 A/1/000001/1 771794364865 A/1/000001/1 JOHN A. SAMPLE 123 SAMPLE ST SAMPLE CITY, MI 12345-6789 Have you previously paid for this repair? If you have previously paid for a repair that addresses the issue described in this letter, you still need to have this recall performed to ensure the correct parts were used. You may be eligible for a refund of previously paid repairs. Refunds will only be provided for service related to replacement of the rear stabilizer bar brackets. To verify eligibility and expedite reimbursement, give your paid original receipt to your dealer. Refund requests may also be sent directly to Ford Motor Company. To request your refund from Ford, send the refund request with all required documentation, including your original repair receipt (no photocopies), to Ford Motor Company at P.O. Box 6251, Dearborn, Michigan 48121-6251. Refund requests mailed to this address may take up to 60 days to process. Your original receipt will be returned to you. Detailed information regarding eligibility for Ford’s reimbursement program and documentation requirements may be obtained by contacting the Ford Customer Relationship Center at 1-866-436-7332. What if you no longer own this vehicle? If you no longer own this vehicle, and have an address for the current owner, please forward this letter to the new owner. You received this notice because government regulations require that notification be sent to the last known owner of record. Our records are based primarily on state registration and title data, which indicate that you are the current owner. Can we assist you further? If you have difficulties getting your vehicle repaired promptly and without charge, please contact your dealership’s Service Manager for assistance. RETAIL OWNERS: If you have questions or concerns, please contact our Ford Customer Relationship Center at 1-866-436-7332 and one of our representatives will be happy to assist you. If you wish to contact us through the Internet, our address is: ford.com/support. For the hearing impaired call 1-800-232-5952 (TDD). Representatives are available Monday through Friday: 8:00AM – 8:00PM (Eastern Time). FLEET OWNERS: If you have questions or concerns, please contact our Ford Pro Contact Center at 1-800-34-FLEET, choose Option #1, and one of our representatives will be happy to assist you. If you wish to contact us through the Internet, our address is: fleet.ford.com. Representatives are available Monday through Friday: 7:00AM – 11:00PM and Saturday 7:00AM – 5:00PM (Eastern Time). MOTORHOME OWNERS: If you have questions or concerns, please contact our Motorhome Customer Assistance Center toll free at 1-866-906-9811. Representatives are available 24 hours a day. If you are still having difficulty getting your vehicle repaired in a reasonable time or without charge, you may write the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Ave. S.E., Washington, D.C. 20590 or call the toll free Vehicle Safety Hotline at 1-888-327-4236 (TTY: 1-800-424-9153) or go to NHTSA.gov. Reference NHTSA Safety Recall 22V731. Thank you for your attention to this important matter. Ford Customer Service Division © Copyright 2023 Ford Motor Company 08110 22S62 PA/DTB122S621 2 of 4 A/2/000001/1 * * * CAMPAÑA DE SEGURIDAD IMPORTANTE * * * Aviso de Campaña de seguridad 22S62 / Campaña 22V731 de la NHTSA 2021 Motorhome Chassis Número de identificación del vehículo (VIN): Este aviso se le envía de acuerdo con la Ley Nacional de Seguridad de Tránsito y Vehículos Motorizados de los EE. UU. Ford Motor Company ha determinado que existe un defecto relacionado con la seguridad de su vehículo, con el VIN que aparece más arriba. Lamentamos esta situación y deseamos asegurarle que, con su ayuda, corregiremos el problema. Nuestro compromiso, junto con el de su distribuidor, es ofrecerle servicio y apoyo de alto nivel. ¿Cuál es el problema? El o los soportes de unión de la barra estabilizadora trasera de su vehículo podrían romperse y separarse del vehículo durante el uso. ¿Qué riesgo existe? Si el o los soportes de unión de la barra estabilizadora trasera de su vehículo se rompen o se separan del vehículo, el conductor no experimentará un cambio repentino en la dinámica del vehículo y este permanecerá estable. No obstante, una separación del soporte de unión mientras conduce puede crear un potencial peligro para los otros usuarios del camino, lo cual aumenta el riesgo de choque. ¿Qué medidas adoptarán Ford y su distribuidor? Las piezas para reparar su vehículo ya se encuentran disponibles. Ford Motor Company ha autorizado a su distribuidor a reemplazar los soportes de la barra estabilizadora trasera sin costo alguno (piezas y mano de obra). ¿Cuánto tiempo tomará? El tiempo necesario para esta reparación será menos de medio día. Sin embargo, debido a los requisitos de planificación de servicio, es posible que su distribuidor tarde un poco más. ¿Qué debe hacer? Llame a su distribuidor lo antes posible y solicite una cita de servicio para llevar a cabo la Campaña 22S62. Proporcione el VIN a su distribuidor, el cual está impreso debajo de sus datos al comienzo de esta carta. Para esta campaña de seguridad, Ford no ha emitido instrucciones de dejar manejar el vehículo. Deberá ponerse en contacto con su distribuidor a fin de programar una cita para solucionar este problema lo más pronto posible. Si aún no tiene un distribuidor para realizar el servicio, puede acceder a ford.com/support para conocer las direcciones de los distribuidores, ver mapas y obtener las instrucciones para llegar. Ford Motor Company le recomienda realizar esta campaña de seguridad en su vehículo. El propietario del vehículo es responsable de realizar los arreglos para llevar a cabo el trabajo. Ford Motor Company puede negar la cobertura en caso de que el vehículo hubiese sufrido daños por no haber realizado la campaña de manera oportuna. Por lo tanto, le solicitamos que realice esta campaña lo antes posible. Tenga presente que: La ley federal exige que los arrendadores de vehículos que reciban este aviso de campaña envíen una copia del mismo al arrendatario en un plazo de diez días. 3 of 4 A/3/000001/1 08110 22S62 PA/DTB122S621 Marzo de 2023 Ford Motor Company División de Servicio al Cliente de Ford P. O. Box 1904 Dearborn, Michigan 48121 © Copyright 2023 Ford, División de Servicio al Cliente 771794364865 A/3/000001/1 JOHN A. SAMPLE 123 SAMPLE ST SAMPLE CITY, MI 12345-6789 ¿Qué debe hacer? (continuación) NOTA: Puede recibir información sobre las campañas y los programas de satisfacción del cliente a través de la aplicación FordPass. La aplicación se puede descargar a través de App Store o Google Play. Adicionalmente, existen otras funciones como reserva de estacionamientos en determinados lugares, además de control de ciertas funciones en el vehículo (bloqueo o desbloqueo de puertas, arranque remoto) si así está equipado para permitir el control. ¿Ha pagado anteriormente por esta reparación? Si anteriormente ha pagado por la reparación que aborda el problema descrito en esta carta, igualmente deberá realizar esta campaña de seguridad a fin de asegurarse de que se hayan utilizado las piezas correctas. Es posible que cumpla con los requisitos para recibir un reembolso por las reparaciones pagadas previamente. Solo se otorgarán reembolsos por servicios relacionados con el reemplazo de los soportes de la barra estabilizadora trasera. Para comprobar si cumple con los requisitos y agilizar el reembolso, proporcione el recibo de pago original a su distribuidor. También puede enviar las solicitudes de reembolso directamente a Ford Motor Company. Para solicitar un reembolso a Ford, envíe la solicitud con toda la documentación requerida, incluido el recibo original de la reparación (no envíe fotocopias), a Ford Motor Company, P.O. Box 6251, Dearborn, Michigan 48121-6251. El procesamiento de las solicitudes de reembolso enviadas a esta dirección puede tardar hasta 60 días. Su recibo original le será regresado. Comuníquese con el Centro de Relación con Clientes al 1-866-436-7332 para obtener información detallada relacionada con el programa de reembolso de Ford y los requisitos de documentación. ¿Qué pasa si usted ya no es el propietario del vehículo? Si usted ya no es el propietario del vehículo y tiene la dirección del propietario actual, le solicitamos que le reenvíe esta carta. Usted recibió este aviso porque las regulaciones del gobierno exigen el envío de notificaciones al propietario conocido más reciente del registro. Nuestros registros se basan principalmente en datos estatales y de propiedad, que indican que usted es el propietario actual del vehículo. ¿Podemos hacer algo más por usted? Si tiene problemas para reparar de inmediato su vehículo y sin costo alguno, comuníquese con el Gerente de Servicio de su distribuidor para solicitar ayuda. PROPIETARIOS MINORISTAS: Si tiene dudas o preguntas, comuníquese con nuestro Centro de Relación con Clientes Ford al 1-866-436-7332 y uno de nuestros representantes con gusto lo atenderá. Si desea comunicarse con nosotros a través de Internet, nuestra dirección es: ford.com/support. Las personas con problemas de audición pueden llamar al 1-800-232-5952 (TDD). Los representantes atienden de lunes a viernes, de 8:00 a.m. a 8:00 p.m. (hora del este). PROPIETARIOS DE FLOTAS: Si tiene dudas o preguntas, comuníquese con nuestro Centro de contacto de Ford Pro al 1-800-34-FLEET, elija la opción n.° 1 y uno de nuestros representantes con gusto lo atenderá. Si desea comunicarse con nosotros a través de Internet, nuestra dirección es: fleet.ford.com. Los representantes atienden de lunes a viernes de 7:00 a.m. a 11:00 p.m. y sábado de 7:00 a.m. a 5:00 p.m. (hora del este). PROPIETARIOS DE CASAS RODANTES: Si tiene dudas o preguntas, comuníquese con nuestro Centro de Asistencia a Clientes de Casas Rodantes sin cargo al 1-866-906-9811. Los representantes se encuentran disponibles las 24 horas del día. Si continúa con dificultades para reparar su vehículo en un tiempo razonable o sin cargo, le sugerimos que escriba al Administrador, National Highway Traffic Safety Administration, 1200 New Jersey Ave. S.E., Washington, D.C. 20590 o bien que llame sin cargo a la línea directa de seguridad vehicular al 1-888-327-4236 (TTY: 1-800-424-9153) o visite NHTSA.gov. Referencia: Campaña de seguridad 22V731 de la NHTSA. Gracias por su atención en este asunto sumamente importante. Ford, División de Servicio al Cliente 4 of 4 A/4/000001/1 08110 22S62 PA/DTB122S621 © Copyright 2023 Ford, División de Servicio al Cliente
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© Copyright 2022 Ford Motor Company David J. Johnson Ford Motor Company Director P. O. Box 1904 Service Engineering Operations Dearborn, Michigan 48121 Ford Customer Service Division September 30, 2022 TO: All U.S. Ford and Lincoln Dealers SUBJECT: NEW VEHICLE DEMONSTRATION / DELIVERY HOLD Advance Notice – Safety Recall 22S62 Certain 2020 – 2021 Model Year P131N Stripped Chassis Loose Rear Stabilizer Bar Bracket and Bolts AFFECTED VEHICLES Vehicle Model Year Assembly Plant Build Dates P131N Stripped Chassis 2020 Detroit Chassis LLC May 13, 2019 through December 11, 2020 P131N Stripped Chassis 2021 Detroit Chassis LLC October 15, 2020 through August 3, 2021 Affected vehicles are identified in OASIS and FSA VIN Lists. REASON FOR THIS SAFETY RECALL In some of the affected vehicles, the rear stabilizer bar attachment bracket(s) weld-nuts may not be capable of supporting the required joint torque for this application and may have been damaged during the assembly process. During vehicle usage, the weld nuts attaching the rear stabilizer bracket may loosen, and the attachment bracket may break and/or the attachment bolts and the bracket may separate from the vehicle. It is possible that this may result in a road debris hazard. SERVICE ACTION DO NOT DEMONSTRATE OR DELIVER any new in-stock vehicles involved in this safety recall. A complete Dealer Bulletin will be provided to dealers in first quarter of 2023 when it is anticipated that parts ordering information and repair instructions will be available to support this safety recall. IMPORTANT: Dealers should open a Repair Order (RO) only when a full dealer bulletin is published. Opening an RO against an Awareness or Advance Notice will result in warranty rejections against a recall. CUSTOMER NOTIFICATION Owners of record will be notified via first-class mail after repair instructions and parts ordering information have been provided to dealers. PLEASE NOTE: Federal law requires dealers to complete this recall service before a new vehicle is delivered to the buyer or lessee. Violation of this requirement by a dealer could result in a civil penalty of up to $21,000 per vehicle. Correct all vehicles in your new vehicle inventory prior to delivery. DEALER-OPERATED RENTAL VEHICLES © Copyright 2022 Ford Motor Company The Fixing America’s Surface Transportation (FAST) Act law effective June 2016 prohibits a rental company from selling, renting or leasing vehicles subject to a safety or compliance recall. Please consult your legal counsel for legal advice. QUESTIONS & ASSISTANCE For questions and assistance, contact the Special Service Support Center (SSSC) via the SSSC Web Contact Site. The SSSC Web Contact Site can be accessed through the Professional Technician System (PTS) website using the SSSC link listed at the bottom of the OASIS VIN report screen or listed under the SSSC tab. Sincerely, Stacy Balzer
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Ó Copyright 2023 Ford Motor Company Stacy L. Balzer Ford Motor Company Operating Director P. O. Box 1904 Service Engineering Operations Dearborn, Michigan 48121 Ford Customer Service Division March 13, 2023 TO: All U.S. Ford and Lincoln Dealers SUBJECT: NEW VEHICLE DEMONSTRATION / DELIVERY HOLD – Safety Recall 22S62-Supplement #1 Certain 2020 – 2021 Model Year F53 Stripped Chassis Loose Rear Stabilizer Bar Bracket and Bolts REF: Safety Recall 22S62 Dated February 21, 2023 New! REASON FOR THIS SUPPLEMENT • Labor Allowances: 22S62B labor time has been updated to the correct value. • Technical Information: updated to show Supplement #1 AFFECTED VEHICLES Vehicle Model Year Assembly Plant Build Dates F53 Stripped Chassis 2020 Detroit Chassis LLC May 13, 2019 through December 11, 2020 F53 Stripped Chassis 2021 Detroit Chassis LLC October 15, 2020 through August 3, 2021 Affected vehicles are identified in OASIS and FSA VIN Lists. REASON FOR THIS SAFETY RECALL In some of the affected vehicles, the weld nuts attaching the rear stabilizer bar attachment bracket(s) may not be capable of supporting the required joint torque for this application and may have been damaged during the assembly process. During vehicle usage, the bolts attaching the rear stabilizer bracket may loosen, and the attachment bracket may break and/or separate from the vehicle. It is possible that this may result in a road debris hazard. SERVICE ACTION Before demonstrating or delivering any new in-stock vehicles involved in this recall, dealers are to inspect the rear stabilizer bar attachment bolts and replace as necessary. This service must be performed on all affected vehicles at no charge to the vehicle owner. Ó Copyright 2023 Ford Motor Company OWNER NOTIFICATION MAILING SCHEDULE A parts not available letter was mailed October 24, 2022. A parts available letter was mailed the week of March 6, 2023. Dealers should repair any affected vehicles that arrive at their dealerships, whether or not the customer has received a letter. PLEASE NOTE: Federal law requires dealers to complete this recall service before a new vehicle is delivered to the buyer or lessee. Violation of this requirement by a dealer could result in a civil penalty of up to $26,315 per vehicle. Correct all vehicles in your new vehicle inventory before delivery. New! ATTACHMENTS Attachment I: Administrative Information Attachment II: Labor Allowances and Parts Ordering Information Attachment III: Technical Information Owner Notification Letters Recall Reimbursement Plan QUESTIONS & ASSISTANCE For questions and assistance, contact the Special Service Support Center (SSSC) via the SSSC Web Contact Site. The SSSC Web Contact Site can be accessed through the Professional Technician System (PTS) website using the SSSC link listed at the bottom of the OASIS VIN report screen or listed under the SSSC tab. Sincerely, Stacy L. Balzer Ó Copyright 2023 Ford Motor Company ATTACHMENT I Page 1 of 3 NEW VEHICLE DEMONSTRATION / DELIVERY HOLD – Safety Recall 22S62 – Supplement #1 Certain 2020 – 2021 Model Year F53 Stripped Chassis Loose Rear Stabilizer Bar Bracket and Bolts OASIS ACTIVATION OASIS was activated on September 30, 2022. FSA VIN LISTS ACTIVATION FSA VIN Lists have been available through https://web.fsavinlists.dealerconnection.com since September 30, 2022. Owner names and addresses have been available since November 7, 2022. NOTE: Your FSA VIN Lists may contain owner names and addresses obtained from motor vehicle registration records. The use of such motor vehicle registration data for any purpose other than in connection with this recall is a violation of law in several states, provinces, and countries. Accordingly, you must limit the use of this listing to the follow-up necessary to complete this recall. SOLD VEHICLES • Ford has not issued instructions to stop selling/delivering or driving used vehicles under this safety recall. Owners should contact their dealers for an appointment to have their vehicles remedied as soon as practicable. • Immediately contact any of your affected customers whose vehicles are not on your VIN list but are identified in OASIS. Give the customer a copy of the Owner Notification Letter (when available) and schedule a service date. • Correct other affected vehicles identified in OASIS which are brought to your dealership. • Dealers are to prioritize repairs of customer vehicles over repairs of new and used vehicle inventory. STOCK VEHICLES • Correct all affected units in your new vehicle inventory before delivery. • Use OASIS to identify any affected vehicles in your used vehicle inventory. DEALER-OPERATED RENTAL VEHICLES The Fixing America’s Surface Transportation (FAST) Act law effective June 2016 prohibits a rental company from selling, renting, or leasing vehicles subject to a safety or compliance recall. Please consult your legal counsel for legal advice. TITLE BRANDED / SALVAGED VEHICLES Affected title-branded and salvaged vehicles are eligible for this recall. Ó Copyright 2023 Ford Motor Company ATTACHMENT I Page 2 of 3 NEW VEHICLE DEMONSTRATION / DELIVERY HOLD – Safety Recall 22S62– Supplement #1 Certain 2020 – 2021 Model Year F53 Stripped Chassis Loose Rear Stabilizer Bar Bracket and Bolts OWNER REFUNDS • This safety recall must still be performed, even if the owner has paid for a previous repair. Claiming a refund will not close the recall on the vehicle. • Ford Motor Company is offering a refund for owner-paid repairs covered by this recall if the repair was performed before the date indicated in the reimbursement plan, which is posted with this bulletin. Owners are directed to seek reimbursement through authorized dealers or, at their option, directly through Ford Motor Company at P.O. Box 6251, Dearborn, MI 48121- 6251. • Dealers are also pre-approved to refund owner-paid emergency repairs that were performed away from an authorized servicing dealer after the end date specified in the reimbursement plan. Non-covered repairs, or those judged by Ford to be excessive, will not be reimbursed. • Refunds will only be provided for the cost associated with rear stabilizer bar retainer replacement. RENTAL VEHICLES Rental vehicles are not approved for this program. ADDITIONAL REPAIR (LABOR TIME AND/OR PARTS) Additional repairs identified as necessary to complete the FSA should be managed as follows: • For related damage and access time requirements, refer to the Warranty and Policy Manual / Section 6 – Ford & Lincoln Program Policies / General Information & Special Circumstances for FSAs / Related Damage. • For vehicles within new vehicle bumper-to-bumper warranty coverage, no SSSC approval is required, although related damage must be on a separate repair line with the “Related Damage” radio button checked. o Ford vehicles – 3 years or 36,000 miles • For vehicles outside new vehicle bumper-to-bumper warranty coverage, submit an Approval Request to the SSSC Web Contact Site before completing the repair. Ó Copyright 2023 Ford Motor Company ATTACHMENT I Page 3 of 3 NEW VEHICLE DEMONSTRATION / DELIVERY HOLD – Safety Recall 22S62– Supplement #1 Certain 2020 – 2021 Model Year F53 Stripped Chassis Loose Rear Stabilizer Bar Bracket and Bolts CLAIMS PREPARATION AND SUBMISSION • Claim Entry: Enter claims using Dealer Management System (DMS) or One Warranty Solution (OWS) online. o When entering claims, select claim type 31: Field Service Action. The FSA number 22S62 is the subcode. o For additional claims preparation and submission information, refer to the Recall and Customer Satisfaction Program (CSP) Repairs in the OWS User Guide. • Related Damage/Additional labor and/or parts: Must be claimed as Related Damage on a separate repair line from the FSA with the same claim type and subcode as described in Claim Entry above. IMPORTANT: Click the Related Damage Indicator radio button. • Refunds: Submit refunds on a separate repair line. – Program Code: 22S62 – Misc. Expense: ADMIN – Misc. Expense: REFUND – Misc. Expense: 0.2 Hrs. o Multiple refunds should be submitted on one repair line and the invoice details for each repair should be detailed in the comments section of the claim. Ó Copyright 2023 Ford Motor Company ATTACHMENT II Page 1 of 2 NEW VEHICLE DEMONSTRATION / DELIVERY HOLD – Safety Recall 22S62– Supplement #1 Certain 2020 – 2021 Model Year F53 Stripped Chassis Loose Rear Stabilizer Bar Bracket and Bolts New! LABOR ALLOWANCES Description Labor Operation Labor Time Inspect Rear Stabilizer bar bracket bolts, install flag nuts, replace rear stabilizer bar bracket if required. 22S62B 0.5 hrs PARTS REQUIREMENTS / ORDERING INFORMATION Part Number Description Order Quantity Claim Quantity W713546-S439 Flag Nut—4 flag nuts per pack, 4 required per repair 1 4 W500581-S439 Rear Stabilizer bar bolt—4 bolts per pack, 4 required per repair 1 4 LU9Z-5486-C Rear Stabilizer Bar Bracket As needed up to 2 PM-13-B Motorcraft® Anti-Corrosion Coating or equivalent (16 fl. Oz per container, applied to bare surfaces where the weld nuts were removed, 1 oz. per repair, repair 16 vehicles per can) Check dealer inventory before ordering additional quantities As needed Order your parts through normal order processing channels. To guarantee the shortest delivery time, an emergency order for parts must be placed. DEALER PRICE For the latest prices, refer to DOES II. PARTS RETENTION, RETURN, & SCRAPPING Follow the provisions of the Warranty and Policy Manual, Section 1 – WARRANTY PARTS RETENTION AND RETURN POLICIES. If a replaced part receives a scrap disposition, the part must be scrapped by all applicable local, state, and federal environmental protection and hazardous material regulations. Federal law prohibits selling motor vehicle parts or components that are under safety, compliance, or emissions recall. EXCESS STOCK RETURN The excess stock returned for credit must have been purchased from Ford Customer Service Division by Policy Procedure Bulletin 4000. Ó Copyright 2023 Ford Motor Company ATTACHMENT II Page 2 of 2 NEW VEHICLE DEMONSTRATION / DELIVERY HOLD – Safety Recall 22S62– Supplement #1 Certain 2020 – 2021 Model Year F53 Stripped Chassis Loose Rear Stabilizer Bar Bracket and Bolts REPLACED FSA PARTS INSPECTION AND SIGN OFF Effective March 1st, 2021, all parts replaced as part of an FSA repair with a repair order open date of March 1st, 2021, or later must be inspected and signed off on the repair order by a member of your dealer fixed operations management team or an employee of the task has been delegated to. If the task is to be delegated to a non-management employee, the employee needs to be someone other than the technician who completed the repair and needs to understand the importance of completing this task consistently and accurately. • All parts replaced as part of an FSA repair should be returned to the parts department following the Warranty Parts Retention and Return Policies. • Inspect the replaced parts to verify the FSA repair was completed. • If the FSA repair is found to be complete, the designated employee signs the repair order line or parts return stamp area (electronic or hand signed) for the FSA repair indicating the parts were inspected and validated to have been replaced. • After the parts have been inspected, they should be handled based on the guidance in the parts status report in the Online Warranty System (Hold, Return, CORE, Scrap, etc.). • This process is subject to review during warranty audits for FSA repairs with a repair order open date of March 1st, 2021, or later. Any eligible FSA claims requiring parts replacement found not to have been inspected and signed off during a warranty audit will be subject to chargeback and consideration for enrollment into the Dealer Incomplete Recall Repair Process. Note: Other approvals (electronic or handwritten) for add-on repair lines, dealer-owned vehicle repairs, and repeat repairs do not qualify as FSA parts inspection approvals. The post-repair FSA parts inspection process (electronic or handwritten) is independent of other warranty approval requirements. The approval by the designated employee implies that the FSA parts were found to be replaced and must be able to be identified on the Repair Order. If multiple FSAs require approval on a single Repair Order, each applicable occurrence will require individual post-repair approval by the designated employee. ATTACHMENT III PAGE 1 OF 3 SAFETY RECALL 22S62-S1 CPR © 2023 FORD MOTOR COMPANY DEARBORN, MICHIGAN 48121 03/2023 CERTAIN 2020-2021 MODEL YEAR F-53 CHASSIS VEHICLES — REAR STABILIZER BAR BRACKET REPAIR SERVICE PROCEDURE For 2020 Model Year (MY) vehicles is the build date between May 13 2019 and December 11 2020? • YES – Proceed to Step 1. • NO – This recall does not apply. For 2021 Model Year (MY) vehicles is the build date between October 15 2020 and August 03 2021? • YES – Proceed to Step 1. • NO – This recall does not apply. 1. Verify the torque of the rear stabilizer bar bracket bolts. Is the torque 18 lb.ft (25 Nm) or less for either of the bolts? See Figure 1. • YES – Rear stabilizer bar bracket needs to be replaced. Proceed to Step 2. • NO – Rear stabilizer bar bracket does not need to be replaced. Proceed to Step 2. NOTE: Rear axle assembly removed for clarity. STUD FOR MISSING NUT REAR STABILIZER BAR BRACKET BOLTS 21655A FIGURE 1 ATTACHMENT III PAGE 2 OF 3 SAFETY RECALL 22S62-S1 CPR © 2023 FORD MOTOR COMPANY DEARBORN, MICHIGAN 48121 03/2023 2. Remove and discard the rear stabilizer bar bracket bolts and remove the rear stabilizer bracket. See Figure 2. NOTE: Only remove one rear stabilizer bar bracket at a time. NOTE: If the torque for either rear stabilizer bar bracket bolt was 18 lb.ft (25 Nm) or less a new rear stabilizer bar bracket must be installed. NOTE: Rear axle assembly removed for clarity. PLACE COPY HERE PLACE COPY HERE PLACE COPY HERE STUD FOR MISSING NUT STUD FOR MISSING NUT STUD FOR MISSING NUT REAR STABILIZER BAR BRACKET 21655B FIGURE 2 3. Using a hammer and punch or air hammer remove and discard the rear stabilizer bar bracket weld nuts. See Figure 3. NOTE: Rear axle assembly removed for clarity. REAR STABILIZER BAR BRACKET WELD NUTS 21655C FIGURE 3 ATTACHMENT III PAGE 3 OF 3 SAFETY RECALL 22S62-S1 CPR © 2023 FORD MOTOR COMPANY DEARBORN, MICHIGAN 48121 03/2023 4. Apply Motorcraft® Anti-Corrosion Coating PM-13-B or equivalent to any bare metal areas as needed and allow to fully dry. 5. Using new flag nuts and bolts install the rear stabilizer bar bracket. See Figure 4. • Torque: 258 Nm (190 lb.ft). NOTE: If the torque for either rear stabilizer bar bracket bolt was 18 lb.ft (25 Nm) or less a new rear stabilizer bar bracket must be installed. NOTE: Rear axle assembly removed for clarity. IMPORTANT NOTE: Federal law prohibits selling motor vehicle parts or components that are under safety, compliance, or emissions recall. Unless a part is requested to be returned to Ford, all parts replaced under this FSA must be scrapped in accordance with all applicable local, state and federal environmental protection and hazardous material regulations. Refer to the Parts Retention, Return, & Scrapping section of the FSA dealer bulletin for further information. PLACE COPY HERE PLACE COPY HERE PLACE COPY HERE STUD FOR MISSING NUT STUD FOR MISSING NUT STUD FOR MISSING NUT 21655D FLAG NUT FLAG REAR STABILIZER NUT BAR BRACKET REAR STABILIZER BAR BRACKET BOLTS FIGURE 4 Version 04-23-19 Ford Motor Company Recall Reimbursement Plan for 22S62 Ford and Lincoln dealers are in the best position to quickly and efficiently process reimbursement requests. However, federal legislation requires all motor vehicle manufacturers to establish processes through which customers may seek recall reimbursement directly from the manufacturer or from the dealers. Regarding the specific reimbursement plan for Recall # 22S62 owners who have paid for service to remedy the defect or noncompliance must have had that service performed prior to March 24, 2023. After this date, if repairs related to this recall are performed by a non-Ford repair facility in an emergency situation, customers must submit any refund requests through their dealership. As required by this federal regulation, Ford Motor Company submitted the details of its latest General Recall Reimbursement Plan in a letter to the National Highway Traffic Safety Administration (NHTSA) in May 2021. The following is the text of that letter and the Plan: General Recall Reimbursement Plan (As submitted to the NHTSA) Pursuant to the requirements set forth in 49 CFR Part 573 and Part 577 of the Code of Federal Regulations, Ford Motor Company (Ford) is submitting required information pertaining to our general reimbursement plan for the cost of remedies paid for by vehicle owners before they are notified of a related safety recall. Set forth below is Ford’s general plan to reimburse owners and purchasers for costs incurred for remedies in advance of notification of potential safety-related defects or non-compliances pursuant to Part 573.6 (c)(8)(i). This plan has not changed since our February 20, 2019 submission. Reimbursement Notification Ford’s notice to a vehicle owner in accordance with 49 CFR Part 577 will indicate that Ford is offering a refund if the owner paid to have service to remedy the defect or noncompliance prior to a specified ending date. In accordance with Part 573.13 (c)(2), this ending date will be defined as a minimum of ten calendar days after the date on which Ford mailed the last of its Part 577 notifications to owners and will be indicated in the specific reimbursement plan available to owners for an individual recall. This notice will direct owners to seek eligible reimbursement through authorized dealers or, at their option, directly through Ford at the following address: Ford Motor Company P.O. Box 6251 Dearborn, MI 48121-6251 Ford notes that this rule allows for the identification of a beginning date for reimbursement eligibility. Under the rule, an owner who paid to remedy the defect or noncompliance prior to the identified beginning date would not be eligible for reimbursement. Ford generally has not established such a beginning date for reimbursement eligibility and does not presently anticipate changing this general policy. However, in any case where Ford determines a beginning date is appropriate, Ford will indicate that date in the owner notice. As permitted by 577.11(e), Ford may not include a reimbursement notification when all vehicles are well within the warranty period, subject to approval by the agency. Version 04-23-19 Costs to be Reimbursed For vehicles, reimbursement will not be less than the lesser of: • The amount paid by the owner for the remedy that specifically addressed and was reasonably necessary to correct the defect or noncompliance that is the subject of the recall, or • The cost of parts for the remedy (to be no more than the manufacturer’s list retail price for authorized part(s), plus associated labor at local labor rates, miscellaneous fees (such as disposal of waste) and taxes. For replacement equipment, reimbursement will be the amount paid by the owner for the replacement item (limited by the amount of the retail list price of the defective or noncompliant item that was replaced, plus taxes, where the brand or model purchased by the owner was different than the brand or model that was the subject of the recall). If the item of motor vehicle equipment was repaired, the reimbursement provisions identified above for vehicles will apply. Ford notes that costs incurred by the owner within the period during which Ford’s original or extended warranty would have provided for a free repair of the problem will not be eligible for reimbursement, as provided by Part 573.13 (d)(1). Entities Authorized to Provide Reimbursement Ford will continue to use authorized dealers to reimburse owners under the specific reimbursement plans for a particular recall and will encourage owners to pursue requests for reimbursement directly through dealers to expedite reimbursement. Ford will also provide a mailing address to which customers can, at their option, send requests for reimbursement directly to Ford, as previously noted. Requests for reimbursement sent directly to Ford may take up to 60 days to process. Whether the owner chooses to pursue reimbursement requests through a dealer or directly through Ford, the owner will be directed to submit the required documentation, upon which reimbursement eligibility will be determined. Required Documentation The reimbursement determination will depend upon the information provided by the customer. Consistent with Part 573.13 (d)(4) the following information must be submitted: • Claimant name and address. • Vehicle make, model, and model year. • Vehicle identification number (VIN) and, for replacement equipment, a description of such equipment or, for tires, the model, size and TIN (DOT code). • Identification of the recall number (either the Ford recall number or the NHTSA recall number). • Identification of the owner of the recalled vehicle at the time that the pre-notification remedy was obtained. • An original receipt for the pre-notification remedy that includes a breakdown of the amount for parts, labor, other costs and taxes, including costs for the replacement item. Where the receipt covers work other than to address the recall or noncompliance, Ford may require the claimant to separately identify costs that are eligible for reimbursement. • If the remedy was obtained during the warranty period, documentation indicating that the warranty was not honored or the warranty repair did not correct the problem related to the recall. Failure to submit all of the above information may result in denial of the reimbursement request. Version 04-23-19 Additional Information The Part 577 required owner notice will provide a toll-free telephone number through which specific information about the reimbursement plan can be requested from Ford. This general reimbursement plan will be incorporated into notifications pursuant to Part 573.6 by reference. Information specific to an individual recall also may be incorporated into the Part 573.6 notification.
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OMB Control No.: 2127-0004 Part 573 Safety Recall Report 22V-731 The information contained in this report was submitted pursuant to 49 CFR §573 Manufacturer Name : Ford Motor Company Submission Date : SEP 30, 2022 NHTSA Recall No. : 22V-731 Manufacturer Recall No. : 22S62 Manufacturer Information : Manufacturer Name : Ford Motor Company Address : 330 Town Center Drive Suite 500 Dearborn MI 48126-2738 Company phone : 1-866-436-7332 Population : Number of potentially involved : 26,910 Estimated percentage with defect : 30 % Vehicle Information : Vehicle 1 : 2020-2021 Ford F-53 Recreational Stripped Chassis Vehicle Type : BUSES, MEDIUM & HEAVY VEHICLES Body Style : Power Train : NR Descriptive Information : Ford’s team reviewed plant records to determine the population of affected parts. Affected vehicles are equipped with suspect rear stabilizer bar attachment bracket weld-nuts. These vehicles are not produced in VIN order. Information as to the applicability of this action to specific vehicles can best be obtained by either calling Ford’s toll-free line (1-866-436-7332) or by contacting a local Ford or Lincoln dealer who can obtain specific information regarding the vehicles from the Ford On-line Automotive Service Information System (OASIS) database. Production Dates : MAY 13, 2019 – AUG 03, 2021 VIN Range 1 : Begin : NR End : NR Not sequential Description of Defect : Description of the Defect : During vehicle usage, the rear stabilizer bar attachment bracket(s) may break and separate from the vehicle. FMVSS 1 : NR FMVSS 2 : NR Description of the Safety Risk : Rear stabilizer bar attachment bracket(s) that separate from the vehicle can create a potential road hazard for other road users, increasing the risk of a crash. Description of the Cause : The rear stabilizer bar attachment bracket weld-nuts may not be capable of supporting the required joint torque for this application and may have been damaged during the assembly process. Part 573 Safety Recall Report 22V-731 Page 2 The information contained in this report was submitted pursuant to 49 CFR §573 Identification of Any Warning that can Occur : In this condition, the vehicle rear stabilizer bar remains attached through the sway bar links to the frame. The customer may observe the rear stabilizer bar hanging below its design intent position. Involved Components : Component Name 1 : Axle Housing Assembly Component Description : Axle Housing Assembly (Includes Weld Nuts) Component Part Number : LU94-4010-BB,CB,FB Supplier Identification : Component Manufacturer Name : Ford Motor Company Address : One American Road Dearborn Michigan 48126 Country : United States Chronology : Chronology is provided as an attachment Part 573 Safety Recall Report 22V-731 Page 3 The information contained in this report was submitted pursuant to 49 CFR §573 Description of Remedy : Description of Remedy Program : Owners will be notified by mail and instructed to take their vehicle to a Ford or Lincoln dealer to inspect bolt torque for both rear stabilizer attachment brackets. If each of the bolt torques on the same bracket are greater than 25Nm, replace weld nuts with flag nuts and replace bolts. Otherwise, if either bolt torque on the same bracket is less than 25Nm, replace weld nuts with flag nuts, replace bolts, and replace bracket. There will be no charge for this service. In May 2021, Ford provided the general reimbursement plan for the cost of remedies paid for by vehicle owners prior to notification of a safety recall. The ending date for reimbursement eligibility is currently undetermined and will be determined when there is a better estimate of part availability. Ford will forward a copy of the notification letters to dealers to the agency when available. How Remedy Component Differs from Recalled Component : The remedy flag-nut can support the required joint torque for this application. Identify How/When Recall Condition was Corrected in Production : A flag nut was introduced into production on August 2, 2021. Recall Schedule : Description of Recall Schedule : Notification to dealers is expected to occur on September 30, 2022. Mailing of owner notification letters is expected to begin October 10, 2022 and is expected to be completed by October 14, 2022. Planned Dealer Notification Date : SEP 30, 2022 – SEP 30, 2022 Planned Owner Notification Date : OCT 10, 2022 – OCT 14, 2022 * NR – Not Reported
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