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June 24, 2022 NHTSA CAMPAIGN NUMBER: 22V454000

Engine Rails Improperly Heat-Treated/FMVSS 208

Improperly heat-treated engine rails may reduce the vehicle’s structural protection in a crash, increasing the risk of injury. In addition, an engine rail may detach and contact the road while driving, increasing the risk of a crash.

NHTSA Campaign Number: 22V454

Manufacturer Ford Motor Company

Components STRUCTURE, ENGINE

Potential Number of Units Affected 1,000

Summary

Ford Motor Company (Ford) is recalling certain 2022 Lincoln Aviator and Ford Explorer vehicles. The engine rails may have been improperly heat-treated. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard numbers 208, “Occupant Crash Protection” and 301, “Fuel System Integrity.”

Remedy

Dealers will perform an engine rail strength test and replace the rails as necessary, free of charge. If the engine rails require replacement, owners will have the option for a vehicle replacement or buyback. Owner notification letters were mailed August 22, 2022. Owners may contact Ford customer service at 1-866-436-7332. Ford’s number for this recall is 22C13.

Notes

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.

Check if your Vehicle has a Recall

April 17, 2023

NEW VEHICLE DEMONSTRATION / DELIVERY HOLD
Compliance Recall 22C13 – Supplement #1
Certain 2022 Model Year Aviator and Explorer Vehicles
Inspect Engine Frame Rail Assembly

REASON FOR THIS SUPPLEMENT

Service Action: Added instructions for vehicle buyback process.
Pick-Up and Delivery: Section Added.
Alternative Transportation: Section Added.
Additional Repair (Labor Time and/or Parts): Note added to contact the SSSC for approval to replace the affected frame rails.
Claims Preparation and Submission: Pick-Up, Delivery and Sublet claiming instructions added.
Labor Allowances Update: The labor allowances chart has been updated to include the labor operations for engine frame rail replacement.
Parts Ordering Information and Parts List Update: Parts are available for open orders.

Parts lists have been updated to include parts required for engine frame rail replacement.
Technical Information: Updated Technical Information.

AFFECTED VEHICLES

Vehicle	Model Year	Assembly Plant	Build Dates
Aviator	2022	Chicago	April 4, 2022 through May 2, 2022
Aviator	2022	Chicago SHO Center	April 5, 2022 through May 3, 2022
Explorer	2022	Chicago	April 4, 2022 through May 2, 2022
Explorer	2022	Chicago SHO Center	April 4, 2022 through May 4, 2022

U.S. Population of affected vehicles is 776.

Affected vehicles are identified in OASIS and FSA VIN Lists.

REASON FOR THIS COMPLIANCE RECALL

Some of the affected vehicles were built with an engine frame rail that does not maintain its integrity in a crash and as a result does not meet the requirements specified by Federal Motor Vehicle Safety Standard (FMVSS) No. 208 Occupant Crash Protection and FMVSS No. 301 Fuel System Integrity. A vehicle that does not comply with FMVSS 208/301 increases the risk of injury in a crash.

SERVICE ACTION

Before demonstrating or delivering any new in-stock vehicles involved in this recall, dealers are to test the hardness of both left hand (LH) and right hand (RH) engine frame rails per technical instructions. If both engine frame rails pass the initial hardness test, then this recall is complete. If an engine frame rail fails the initial hardness test, then the suspect engine frame rail must be checked again using a calibrated hardness tester. If the rail does not meet a minimum specified hardness, customers will be given the option of a replacement of the engine frame rail assembly or, because of the extensive nature of this repair, a vehicle buyback. This service must be performed on all affected vehicles at no charge to the vehicle owner.

Note: To be eligible for a vehicle buyback program, one or both engine frame rail(s) must not meet the hardness test specification per the outlined Tech Instructions. If the customer wants to pursue vehicle buyback, please provide a signed copy of the customers vehicle Bill-Of-Sale (B.O.S.) and contact the SSSC Center for next steps.

OWNER NOTIFICATION AND MAILING SCHEDULE

Owner letters were mailed the week of August 22, 2022. Dealers should inspect and repair any affected vehicles that arrive at their dealerships, whether or not the customer has received a letter.

PLEASE NOTE:

Federal law requires dealers to complete this recall service before a new vehicle is delivered to the buyer or lessee. Violation of this requirement by a dealer could result in a civil penalty of up to $26,315 per vehicle. Correct all vehicles in your new vehicle inventory before delivery.

SOLD VEHICLES

Ford has not issued instructions to stop selling/delivering or driving used vehicles under this compliance recall. Owners should contact their dealer for an appointment to have their vehicles remedied as soon as practicable.
Immediately contact any of your affected customers whose vehicles are not on your VIN list but are identified in OASIS. Give the customer a copy of the Owner Notification Letter (when available) and schedule a service date.
Correct other affected vehicles identified in OASIS which are brought to your dealership.
Dealers are to prioritize repairs of customer vehicles over repairs of new and used vehicle inventory.

STOCK VEHICLES

Correct all affected units in your new vehicle inventory before delivery.
Use OASIS to identify any affected vehicles in your used vehicle inventory.

DEALER-OPERATED RENTAL VEHICLES

The Fixing America’s Surface Transportation (FAST) Act law effective June 2016 prohibits a rental company from selling, renting or leasing vehicles subject to a safety or compliance recall. Please consult your legal counsel for legal advice.

TITLE BRANDED / SALVAGED VEHICLES

Affected title branded and salvaged vehicles are eligible for this recall.

OWNER REFUNDS

This compliance recall must still be performed, even if the owner has paid for a previous repair. Claiming a refund will not close the recall on the vehicle.
Ford Motor Company is offering a refund for owner-paid repairs covered by this recall if the repair was performed prior to the date indicated in the reimbursement plan, which is posted with this bulletin. Owners are directed to seek reimbursement through authorized dealers or, at their option, directly through Ford Motor Company at P.O. Box 6251, Dearborn, MI 481216251.
Dealers are also pre-approved to refund owner-paid emergency repairs that were performed away from an authorized servicing dealer after the end date specified in the reimbursement plan. Non-covered repairs, or those judged by Ford to be excessive, will not be reimbursed.
Refunds will only be provided for the cost associated with front engine frame rail replacement.

RENTAL VEHICLES

If the owner’s vehicle fails the first portion of the inspection test, dealers are pre-approved for up to 2 days for a comparable rental vehicle while waiting for the handheld hardness tester. Follow Extended Service Plan (ESP) guidelines for dollar amounts. Rentals will only be reimbursed for the day(s) the vehicle is at the dealership waiting for the handheld hardness tester portion of the inspection and for part replacement (if needed). Prior approval for more than 2 rental day(s) is required from the SSSC. Contact the SSSC via the SSSC Web Contact Site for consideration and approval if appropriate.

PICK-UP AND DELIVERY

All customers affected by this program have the option of complimentary Vehicle Pick-up & Delivery service (at participating dealers) instead of a rental vehicle. Refer to EFC12071, 2023 Remote Experience Program, Pickup & Delivery (PDL) Offset section for additional details.

LINCOLN PICKUP AND DELIVERY

Owners of 2017 MY and newer Lincoln vehicles have the option of requesting pickup and delivery service with a Lincoln loaner (up to 2 days), from their dealership. For details, reference EFC09879, 2022 Lincoln Pickup & Delivery Updates. Claim any additional rental days approved by the SSSC as instructed. Claim the difference of pre-approved days, or any additional rental days approved by the SSSC as instructed.

ALTERNATIVE TRANSPORTATION

If a customer is unable or does not wish to rent a vehicle but still requires transportation, the rental reimbursement allowance can be used for alternative transportation. Alternative transportation is approved for $100 per day for both Ford and Lincoln customers. The dollar-per-day allowance can be cumulative across multiple rides per day (e.g. ride to work $20 and ride home $24).

Alternative transportation reimbursement can be claimed for both short-term and long-term scenarios.
Any amount over the cost-per-day limits will be the customer’s responsibility.
The customer will need to pay upfront and provide proof of payment to the dealer.
Dealers will then need to submit for reimbursement following the Rental Vehicle Reimbursement Process to refund the customer.

Examples of alternative transportation:

Taxi
Public Transportation – Subway, Train, or Bus
Rideshare alternatives (Uber, Lyft, etc.)

PARTS REQUIREMENTS

Parts are available for open orders.

Parts lists have been updated to include parts required for engine frame rail replacement.

22C13 - Inspect Engine Rail Assembly - 2022 Lincoln Aviator & Ford Explorer | small light

CERTAIN 2022 MODEL YEAR AVIATOR AND EXPLORER VEHICLES — INSPECT ENGINE RAIL ASSEMBLY

SERVICE PROCEDURE

Table Of Contents

Vehicles Equipped with a 2.3L Engine – 1
Bolt Torque Test – 1
Hardness Test – 3
All Other Vehicles – 5
Bolt Torque Test – 5
Hardness Test – 9

Vehicles Equipped with a 2.3L Engine

Bolt Torque Test

NOTE: The Ford bolt shown must be used for the inspection procedure as it has been validated for this process. Due to the nature of this procedure, a non-Ford bolt is not authorized.

1. Open the LH (left-hand) front door.

2. Fully pull the hood release lever and let it completely retract. See Figure 1.

NOTE: This action releases the hood latch.

3. Fully pull the hood release lever for a second time.

NOTE: This action fully releases the hood.

4. Open the hood.

NOTE: There is no secondary latch under the hood.

5. In the engine compartment, locate the existing hole on the inboard side of the LH frame rail. See Figure 2, showing the hole from underneath the vehicle for better clarity.

6. Hand start the bolt part number W505255-S450 into the existing hole. See Figure 3.

7. Using a digital torque wrench, tighten and torque the bolt to 5.9 lb. ft (8 Nm).

8. Did the bolt successfully torque to 5.9 lb. ft (8 Nm)?

Yes – Passes inspection, proceed to step 9.

No – Fails inspection. Remove the bolt from the hole, then proceed to step 9.

9. With the vehicle in NEUTRAL, position it on a hoist. Follow Workshop Manual (WSM) procedures in Section 100-02.

10. Locate the existing hole on the bottom of the RH (right-hand) frame rail, just above the CV axle. See Figure 4.

11. Repeat steps 6-7 for the RH frame rail.

12. Did the bolt successfully torque to 5.9 lb. ft (8 Nm)?

Yes – Passes inspection, proceed to step 13.

No – Fails inspection. Remove the bolt from the hole, then proceed to step 13.

13. Did either one or both of the bolts fail to successfully torque to 5.9 lb. ft (8 Nm)?

Yes – Contact the SSSC to request a Webster Hardness Tester. Once a hardness tester has been received, proceed to step 14.

No – Proceed to step 19. No further repairs are needed. Compliance Recall 22C13 is complete.

Hardness Test

NOTE: Ensure hardness tester is properly calibrated before performing hardness test.

NOTE: Perform steps 14 through 18 ONLY on the side(s) where the bolt torque test failed.

14. Locate the SORB block (located directly behind the front bumper beam.) See Figure 5.

NOTE: Remove any splash shield screws and push pins and position aside the splash shield as required for access.

15. Place the hardness tester on the SORB block vertical fin and actuate the handle with the same force that was used on the gauge bar. See Figure 6.

16. What is the hardness tester gauge reading?

Less than 12 – Fails inspection. Proceed to step 17.

12 or greater – Passes inspection. Return the hardness tester, then proceed to step 19.

17. Contact SSSC for further approval to replace the front side member. Once approved, return the hardness tester and order the required parts through normal part ordering process, refer to dealer bulletin. Proceed to step 18.

18. Replace the front side member(s) that failed the hardness test. Refer to WSM Section

19. Lower the hood and allow it to drop under its own weight for the last 10–14 in (25–35 cm).

WARNING: Make sure that you fully latch the hood before driving. Failure to follow this instruction could result in personal injury or death.

All Other Vehicles

Bolt Torque Test

NOTE: The Ford bolt shown must be used for the inspection procedure as it has been validated for this process. Due to the nature of this procedure, a non-Ford bolt is not authorized.

20. Open the LH (left-hand) front door.

21. Fully pull the hood release lever and let it completely retract. See Figure 7.

NOTE: This action releases the hood latch.

22. Fully pull the hood release lever for a second time.

NOTE: This action fully releases the hood.

23. Open the hood.

NOTE: There is no secondary latch under the hood.

24. Using a holding device, hold the steering wheel. See Figure 8.

25. Remove and discard the steering shaft bolt, then separate and position aside the steering shaft. See Figure 9.

26. Remove the push pin retainer and position aside the harness. See Figure 10.

NOTE: This step only applies to hybrid electric vehicles.

27. Locate the existing hole on the inboard side of the LH frame rail. See Figure 11.

28. Hand start the bolt part number W505255-S450 into the existing hole. See Figure 12.

29. Using a digital torque wrench, tighten and torque the bolt to 5.9 lb. ft (8 Nm).

30. Did the bolt successfully torque to 5.9 lb. ft (8 Nm)?

Yes – Passes inspection, proceed to step 31.

No – Fails inspection. Remove the bolt from the hole, then proceed to step 31.

31. Position the harness back into place and reinstall the push pin retainer

NOTE: This step only applies to hybrid electric vehicles.

32. Position the steering shaft back into place and install the new steering shaft bolt.

Torque: 22 lb.ft (30 Nm).

33. With the vehicle in NEUTRAL, position it on a hoist. Follow Workshop Manual (WSM) procedures in Section 100-02.

34. Locate the existing hole on the bottom of the RH (right-hand) frame rail, just above the CV axle. See Figure 13.

35. Repeat steps 28-29 for the RH frame rail.

36. Did the bolt successfully torque to 5.9 lb. ft (8 Nm)?

Yes – Passes inspection, proceed to step 37.

No – Fails inspection. Remove the bolt from the hole, then proceed to step 37.

37. Did either one or both of the bolts fail to successfully torque to 5.9 lb. ft (8 Nm)?

Yes – Contact the SSSC to request a Webster Hardness Tester. Once a hardness tester has been received, proceed to step 38.

No – Proceed to step 43. No further repairs are needed. Compliance Recall 22C13 is complete.

Hardness Test

NOTE: Ensure hardness tester is properly calibrated before performing hardness test.

NOTE: Perform steps 38 through 42 ONLY on the side(s) where the bolt torque test failed.

38. Locate the SORB block (located directly behind the front bumper beam.) See Figure 14.

NOTE: Remove any splash shield screws and push pins and position aside the splash shield as required for access.

39. Place the hardness tester on the SORB block vertical fin and actuate the handle with the same force that was used on the gauge bar. See Figure 15.

40. What is the hardness tester gauge reading?

Less than 12 – Fails inspection. Proceed to step 41.

12 or greater – Passes inspection. Return the hardness tester, then proceed to step 43.

41. Contact SSSC for further approval to replace the front side member. Once approved, return the hardness tester and order the required parts through normal part ordering process, refer to dealer bulletin. Proceed to step 42.

42. Replace the front side member(s) that failed the hardness test. Refer to WSM Section

43. Lower the hood and allow it to drop under its own weight for the last 10–14 in (25–35 cm).

WARNING: Make sure that you fully latch the hood before driving. Failure to follow this instruction could result in personal injury or death.

Ford Recall 22C13
Chronology of Defect / Noncompliance Determination

Provide the chronology of events leading up to the defect decision or test data for the noncompliance decision.

On April 20, 2022, Ford Chicago Assembly Plant (CAP) began to experience an intermittent bolt strip-out condition when securing the front subframe to the front apron assembly (left-hand and right-hand). CAP notified the Tier 1 apron assembly supplier Autokiniton Global Group (AGG) and Ford Supplier Technical Assistance (STA) for help defining root cause. Sub-tier supplier analysis of the engine rail sub-assemblies concluded that the mechanical properties did not meet the design intent yield strength requirement of >=260 MPa (Actual is 58 MPa). Sub-tier supplier records indicate 656 engine rail sub-assemblies were sent out for an unapproved repair procedure (thermal e-coat stripping) which annealed the material, degrading the mechanical properties. 367 of these 656 suspect rails were used to produce apron assemblies at the Tier 1 supplier AGG and 137 suspect aprons were shipped to CAP as early as April 4, 2022. CAP issued a Stop Ship on April 28, 2022. CAP began inspecting over 5000 vehicles in their yard for engine rail hardness.

On May 10, 2022, STA introduced this concern into the Ford Critical Concern Review Group (CCRG) meeting and the CCRG opened a formal investigation into this matter. CAP continued to inspect vehicles in their yard for engine rail hardness. The yard inspection identified 60 “out-of-spec” engine rails, leaving 77 suspect engine rails unaccounted for. CAP discovered that an unknown quantity of suspect engine rails may have scrapped by the CAP Body Shop without documentation and these parts were not available for inspection.

As of June 13, 2022, 77 suspect engine rails had not been found during the vehicle inspection and may have been built into vehicles that were shipped to dealers. Investigation into the affected vehicle population led Engineering to conduct a statistical analysis on the CAP torque data for all bolts attached to the engine rail. Analysis of three engine rail ground strap bolts was used to identify vehicles which may have been built with these 77 suspect engine rails.

CAP build clean date is May 4, 2022.

There have been no field reports related to engine rail assemblies on 2022 Explorer or Aviator vehicles.

On June 17, 2022, Ford’s Field Review Committee reviewed the concern and approved a field action.

Ford is not aware of any reports of accident or injury related to this condition.

August 2, 2022 Update: Ford revised the affected population and the owner notification dates for parts availability.

2 Affected Products

Vehicles

14 Associated Documents

Recall Acknowledgement

RCAK-22V454-7855.pdf 645.926KB

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Miscellaneous Document – Chronology of Defect / Noncompliance Determination

RMISC-22V454-5553.pdf 78.244KB

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Manufacturer Notices(to Dealers,etc) – Advance Notice re NEW VEHICLE DEMONSTRATION / DELIVERY HOLD – Advance Notice – Compliance Recall 22C13 Certain 2022 Model Year Aviator and Explorer Vehicles Inspect Engine Rail Assembly

RCMN-22V454-8850.pdf 145.331KB

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Noncompliance Notice 573 Report

RCLRPT-22V454-3437.PDF 217.023KB

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Miscellaneous Document – Chronology of Defect

RMISC-22V454-1288.pdf 97.276KB

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ISSUED Owner Notification Letter(Part 577)

RCONL-22V454-4473.pdf 164.367KB

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Manufacturer Notices(to Dealers,etc) – Dealer Bulletin re NEW VEHICLE DEMONSTRATION / DELIVERY HOLD Compliance Recall 22C13 Certain 2022 Model Year Aviator and Explorer Vehicles Inspect Engine Frame Rail Assembly

RCMN-22V454-1093.pdf 2860.887KB

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Recall 573 Report – 6/24/22

RCLRPT-22V454-8206.PDF 217.023KB

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Recall 573 Report 8/2/22

RCLRPT-22V454-3861.PDF 217.342KB

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Recall Quarterly Report #1, 2022-3

RCLQRT-22V454-4362.PDF 211.138KB

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ISSUED Renotification Notice

RCRN-22V454-7429.pdf 400.039KB

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Recall Quarterly Report #2, 2022-4

RCLQRT-22V454-3216.PDF 211.24KB

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Manufacturer Notices(to Dealers,etc) – Dealer Bulletin re NEW VEHICLE DEMONSTRATION / DELIVERY HOLD Compliance Recall 22C13 – Supplement #1 Certain 2022 Model Year Aviator and Explorer Vehicles Inspect Engine Frame Rail Assembly

RCMN-22V454-0318.pdf 1960.918KB

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Recall Quarterly Report #3, 2023-1

RCLQRT-22V454-2971.PDF 211.324KB

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Latest Recalls Documents

https://www-odi.nhtsa.dot.gov/acms/cs/documentList.xhtml?docId=22V454&docType=RCL

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January, 2023 * * * IMPORTANT SAFETY RECALL REMINDER * * * According to our records, your 2022 Aviator has not had necessary safety recall repairs made. We urge you to have the free repair performed at your local dealership as soon as possible. Recall Number and Description: 22C13 – Front Apron Assembly What is the issue? Your vehicle may have been built with an engine frame rail that does not maintain its integrity in a crash and as a result does not meet the requirements specified by Federal Motor Vehicle Safety Standard (FMVSS) No. 208 Occupant Crash Protection and FMVSS No. 301 Fuel System Integrity. An engine frame rail that does not maintain its integrity in a crash increases the risk of injury in a crash. If you have questions or concerns, please contact our Ford Customer Relationship Center at 1-866-436-7332. If you wish to contact us through the Internet, our address is: lincoln.com/support. Thank you for your attention to this very important matter. Enero de, 2023 * * * RECORDATORIO IMPORTANTE PROGRAMA DE SEGURIDAD * * * SegUR nuestros registros, no se realizaron en sur 2022 Aviator las reparaciones necesarias correspondientes a la campaña de seguridad. Le solicitamos que realice esta reparación gratuita en su distribuidor local lo antes posible. Número y descripción de la campaña: 22C13 – Ensamble del faldón delantero ¿Cuál es el problema? Su vehículo pudo haber sido fabricado con un riel del bastidor del motor que no mantiene su integridad en caso de choque y, como resultado de esto, no cumple con los requisitos especificados en la norma federal de seguridad para vehículos de motor (FMVSS) n.° 208 Protección del ocupante en caso de impacto y FMVSS n.° 301 Integridad del sistema de combustible. Un riel del bastidor del motor que no mantiene su integridad en una colisión aumenta el riesgo de sufrir lesiones en caso de choque. Si tiene dudas o preguntas, comuníquese con nuestro Centro de Relación con Clientes Ford al 1-866-436-7332. Si desea ponerse en contacto con nosotros a través de Internet, nuestra dirección es: lincoln.com/support. Gracias por su atenciic en este asunto sumamente importante. © Copyright 2023 The Lincoln Motor Company º A Ford Motor Company Brand 1 of 2 000000000000010 / 19 / 10 10 SEE OTHER SIDE FOR OPENING INSTRUCTIONS SEE OTHER SIDE FOR OPENING INSTRUCTIONS REMOVE THESE SIDE EDGES FIRST Š THEN FOLD, CREASE AND TEAR THIS STUB ALONG PERFORATION Š REMOVE THESE SIDE EDGES FIRST Š THEN FOLD, CREASE AND TEAR THIS STUB ALONG PERFORATION Š P.O. BOX 1904 DEARBORN, MI 48121-1904 Presorted STD US Postage PAID R K C 0031706 A / 000000000000010 / 10 ²À À À²

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August 2022 Ford Motor Company Ford Customer Service Division P. O. Box 1904 Dearborn, Michigan 48121-1904 * * * IMPORTANT SAFETY RECALL * * * Compliance Recall Notice 22C13 / NHTSA Recall 22V454 2022 Explorer Your Vehicle Identification Number (VIN): This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act. Ford Motor Company has decided that your vehicle, with the VIN shown above, fails to conform to Federal Motor Vehicle Safety Standard (FMVSS) 208 Occupant Crash Protection/301 Fuel System Integrity. We apologize for this situation and want to assure you that, with your assistance, we will correct this condition. Our commitment, together with your dealer, is to provide you with the highest level of service and support. What is the issue? Your vehicle may have been built with an engine frame rail that does not maintain its integrity in a crash and as a result does not meet the requirements specified by Federal Motor Vehicle Safety Standard (FMVSS) No. 208 Occupant Crash Protection and FMVSS No. 301 Fuel System Integrity. What is the risk? An engine frame rail that does not maintain its integrity in a crash increases the risk of injury in a crash. What will Ford and your dealer do? Ford Motor Company has authorized your dealer to test the strength of both left and right engine frame rails. If your vehicle passes this initial test, no further action is needed. If your vehicle fails this test, you will be given a loaner vehicle while your vehicle is held for a second test using a special gauge to confirm it fully meets Ford and FMVSS requirements. If your vehicle passes this second test, your vehicle will be returned, and no further action is needed. If your vehicle fails the second test, the engine frame rail will be replaced. This service will be performed free of charge (parts and labor). How long will it take? The time needed for this inspection is less than one-half day. However, due to service scheduling requirements, your dealer may need your vehicle for a longer period of time. In addition, if your vehicle fails the initial inspection, it will require a secondary inspection for which a special gauge needs to be ordered. Delivery, in most cases, will take 2 days. What should you do? Please call your dealer without delay and request a service date for Recall 22C13. Provide the dealer with your VIN, which is printed near your name at the beginning of this letter. Your dealer will need parts to perform the inspection test and may need to order these parts. Ford has not issued instructions to stop driving your vehicle under this compliance recall. You should contact your dealer for an appointment to have your vehicle remedied as soon as practicable. You can continue to safely drive your vehicle. If you do not already have a servicing dealer, you can access ford.com/support for dealer addresses, maps, and driving instructions. Ford Motor Company wants you to have this compliance recall completed on your vehicle. The vehicle owner is responsible for making arrangements to have the work completed. © Copyright 2022 Ford Motor Company 00639 22C13_FNI/DTB122C131 􀀁􀀁 􀀁 FCSD,001,036752,FDDA,1FM5K8HC2NGB39408,22C13_FNI,771647013602,000001,Y,N,N,N,N 1 of 4 A/1/000001/1 􀀭􀀉􀀉􀀃􀀈􀀆􀀉􀀂􀀃􀀅􀀈􀀂􀀄􀀭 771647013602 A/1/000001/1 􀀮􀀰􀀯􀀰􀀱􀀯􀀯􀀮􀀮􀀰􀀰􀀮􀀰􀀱􀀯􀀮􀀯􀀮􀀮􀀰􀀰􀀱􀀯􀀯􀀮􀀱􀀮􀀯􀀰􀀮􀀰􀀯􀀯􀀱􀀱􀀱􀀮􀀯􀀱􀀮􀀰􀀰􀀰􀀱􀀰􀀯􀀯􀀱􀀮􀀱􀀮􀀰􀀱􀀱􀀱􀀯􀀰􀀮􀀰􀀯􀀰􀀱􀀮􀀮􀀮 JOHN A. SAMPLE 123 SAMPLE ST SAMPLE CITY, MI 12345-6789 What should you do? (continued) Please note: Federal law requires that any vehicle lessor receiving this recall notice must forward a copy of this notice to the lessee within ten days. NOTE: You can receive information about Recalls and Customer Satisfaction Programs through our FordPass App. The app can be downloaded through the App Store or Google Play. In addition there are other features such as reserving parking in certain locations and controlling certain functions on your vehicle (lock or unlock doors, remote start) if it is equipped to allow control. Do you need a rental vehicle? If your dealer determines that a secondary inspection test is required and needs your vehicle overnight, your dealer is authorized to provide a rental vehicle for your personal transportation at no charge (except for fuel and insurance) while your vehicle is at the dealership for the secondary inspection test. If your vehicle fails the secondary inspection test, the engine frame rail(s) will be replaced. A rental vehicle will be provided to you during this repair. Please see your dealer for guidelines and limitations. What if you no longer own this vehicle? If you no longer own this vehicle, and have an address for the current owner, please forward this letter to the new owner. You received this notice because government regulations require that notification be sent to the last known owner of record. Our records are based primarily on state registration and title data, which indicate that you are the current owner. Can we assist you further? If you have difficulties getting your vehicle repaired promptly and without charge, please contact your dealership’s Service Manager for assistance. RETAIL OWNERS: If you have questions or concerns, please contact our Ford Customer Relationship Center at 1-866-436-7332 and one of our representatives will be happy to assist you. If you wish to contact us through the Internet, our address is: ford.com/support. For the hearing impaired call 1-800-232-5952 (TDD). Representatives are available Monday through Friday: 8:00AM – 8:00PM (Eastern Time). FLEET OWNERS: If you have questions or concerns, please contact our Ford Pro Contact Center at 1-800-34-FLEET, choose Option #1, and one of our representatives will be happy to assist you. If you wish to contact us through the Internet, our address is: fleet.ford.com. Representatives are available Monday through Friday: 7:00AM – 11:00PM and Saturday 7:00AM – 5:00PM (Eastern Time). If you are still having difficulty getting your vehicle repaired in a reasonable time or without charge, you may write the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Ave. S.E., Washington, D.C. 20590 or call the toll free Vehicle Safety Hotline at 1-888-327-4236 (TTY: 1-800-424-9153) or go to NHTSA.gov. Reference NHTSA Safety Recall 22V454. Thank you for your attention to this important matter. Ford Customer Service Division © Copyright 2022 Ford Motor Company 00639 22C13_FNI/DTB122C131 2 of 4 A/2/000001/1 * * * CAMPAÑA DE SEGURIDAD IMPORTANTE * * * Aviso de Campaña de cumplimiento 22C13 / Campaña 22V454 de la NHTSA 2022 Explorer Número de identificación del vehículo (VIN): Este aviso se le envía de acuerdo con la Ley Nacional de Seguridad de Tránsito y Vehículos Motorizados de los EE. UU. Ford Motor Company ha determinado que su vehículo, con el VIN que aparece más arriba, no cumple con la norma federal de seguridad para vehículos de motor (FMVSS) 208 Protección del ocupante en caso de impacto/301 Integridad del sistema de combustible. Lamentamos esta situación y deseamos asegurarle que, con su ayuda, corregiremos el problema. Nuestro compromiso, junto con el de su distribuidor, es ofrecerle servicio y apoyo de alto nivel. ¿Cuál es el problema? Su vehículo pudo haber sido fabricado con un riel del bastidor del motor que no mantiene su integridad en caso de choque y, como resultado de esto, no cumple con los requisitos especificados en la norma federal de seguridad para vehículos de motor (FMVSS) n.° 208 Protección del ocupante en caso de impacto y FMVSS n.° 301 Integridad del sistema de combustible. ¿Qué riesgo existe? Un riel del bastidor del motor que no mantiene su integridad en una colisión aumenta el riesgo de sufrir lesiones en caso de choque. ¿Qué medidas adoptarán Ford y su distribuidor? Ford Motor Company ha autorizado a su distribuidor a probar la resistencia de ambos rieles del bastidor del motor, izquierdo y derecho. Si su vehículo pasa esta prueba inicial, no es necesario realizar ninguna acción. Si su vehículo no pasa esta prueba, se le proporcionará un vehículo de préstamo mientras el suyo se somete a una segunda prueba mediante un indicador especial para confirmar que cumple completamente con los requisitos de Ford y FMVSS. Si el vehículo pasa esta segunda prueba, el vehículo será regresado y no será necesario realizar ninguna otra acción. Si su vehículo no pasa la segunda prueba, el riel del bastidor del motor se reemplazará. Este servicio se realizará sin costo alguno (piezas y mano de obra). ¿Cuánto tiempo tomará? El tiempo necesario para esta inspección será menos de medio día. Sin embargo, debido a los requisitos de planificación de servicio, es posible que su distribuidor tarde un poco más. Además, si su vehículo no aprueba la inspección inicial, requerirá una segunda inspección para la cual se debe pedir un medidor especial. La entrega, en la mayoría de los casos tomará 2 días. ¿Qué debe hacer? Llame de inmediato al distribuidor y solicite una cita de servicio para realizar la Campaña 22C13. Proporcione el VIN a su distribuidor, el cual está impreso debajo de sus datos al comienzo de esta carta. Su distribuidor necesitará piezas para realizar la prueba de inspección y podría ser necesario pedirlas. Para esta campaña de conformidad, Ford no ha emitido instrucciones de no manejar el vehículo. Deberá ponerse en contacto con su distribuidor a fin de programar una cita para solucionar este problema lo más pronto posible. Puede continuar manejando su vehículo con seguridad. Si aún no tiene un distribuidor para realizar el servicio, puede acceder a ford.com/support para conocer las direcciones de los distribuidores, ver mapas y obtener las instrucciones para llegar. 3 of 4 A/3/000001/1 00639 22C13_FNI/DTB122C131 Agosto de 2022 Ford Motor Company División de Servicio al Cliente de Ford P. O. Box 1904 Dearborn, Michigan 48121 􀀁 􀀁 􀀁 © Copyright 2022 Ford, División de Servicio al Cliente FCSD,001,036752,FDDA,1FM5K8HC2NGB39408,22C13_FNI,771647013602,000001,N,N,N,N,N 􀀭􀀉􀀉􀀃􀀈􀀆􀀉􀀂􀀃􀀅􀀈􀀂􀀄􀀭 771647013602 A/3/000001/1 􀀮􀀰􀀯􀀰􀀱􀀯􀀯􀀮􀀮􀀰􀀰􀀮􀀰􀀱􀀯􀀮􀀯􀀮􀀮􀀰􀀰􀀱􀀯􀀯􀀮􀀱􀀮􀀯􀀰􀀮􀀰􀀯􀀯􀀱􀀱􀀱􀀮􀀯􀀱􀀮􀀰􀀰􀀰􀀱􀀰􀀯􀀯􀀱􀀮􀀱􀀮􀀰􀀱􀀱􀀱􀀯􀀰􀀮􀀰􀀯􀀰􀀱􀀮􀀮􀀮 JOHN A. SAMPLE 123 SAMPLE ST SAMPLE CITY, MI 12345-6789 ¿Qué debe hacer? (continuación) Ford Motor Company le recomienda realizar esta campaña de cumplimiento en su vehículo. El propietario del vehículo es responsable de realizar los arreglos para llevar a cabo el trabajo. Tenga presente que: La ley federal exige que los arrendadores de vehículos que reciban este aviso de campaña envíen una copia del mismo al arrendatario en un plazo de diez días. NOTA: Puede recibir información sobre las campañas y los programas de satisfacción del cliente a través de la aplicación FordPass. La aplicación se puede descargar a través de App Store o Google Play. Adicionalmente, existen otras funciones como reserva de estacionamientos en determinados lugares, además de control de ciertas funciones en el vehículo (bloqueo o desbloqueo de puertas, arranque remoto) si así está equipado para permitir el control. ¿Necesita un vehículo de alquiler? Si su distribuidor determina que es necesario efectuar una segunda prueba de inspección y el vehículo debe permanecer en las instalaciones durante la noche, el distribuidor está autorizado a ofrecerle un vehículo de alquiler para su transporte personal sin costo (excepto combustible y seguro) mientras su vehículo se encuentre en el distribuidor para la segunda prueba de inspección. Si su vehículo no pasa la segunda prueba de inspección, el o los rieles del bastidor del motor se reemplazarán. Durante esta reparación, se le ofrecerá un vehículo de alquiler. Comuníquese con su distribuidor para conocer las pautas y limitaciones. ¿Qué pasa si usted ya no es el propietario del vehículo? Si usted ya no es el propietario del vehículo y tiene la dirección del propietario actual, le solicitamos que le reenvíe esta carta. Usted recibió este aviso porque las regulaciones del gobierno exigen el envío de notificaciones al propietario conocido más reciente del registro. Nuestros registros se basan principalmente en datos estatales y de propiedad, que indican que usted es el propietario actual del vehículo. ¿Podemos hacer algo más por usted? Si tiene problemas para reparar de inmediato su vehículo y sin costo alguno, comuníquese con el Gerente de Servicio de su distribuidor para solicitar ayuda. PROPIETARIOS MINORISTAS: Si tiene dudas o preguntas, comuníquese con nuestro Centro de Relación con Clientes Ford al 1-866-436-7332 y uno de nuestros representantes con gusto lo atenderá. Si desea comunicarse con nosotros a través de Internet, nuestra dirección es: ford.com/support. Las personas con problemas de audición pueden llamar al 1-800-232-5952 (TDD). Los representantes atienden de lunes a viernes, de 8:00 a.m. a 8:00 p.m. (hora del este). PROPIETARIOS DE FLOTAS: Si tiene dudas o preguntas, comuníquese con nuestro Centro de contacto de Ford Pro al 1-800-34-FLEET, elija la opción n.° 1 y uno de nuestros representantes con gusto lo atenderá. Si desea comunicarse con nosotros a través de Internet, nuestra dirección es: fleet.ford.com. Los representantes atienden de lunes a viernes de 7:00 a.m. a 11:00 p.m. y sábado de 7:00 a.m. a 5:00 p.m. (hora del este). Si aun así tiene problemas para reparar su vehículo en un periodo de tiempo razonable o sin costo, puede escribir al Administrador de National Highway Traffic Safety Administration, 1200 New Jersey Ave. S.E., Washington, D.C. 20590, llamar a la Línea directa de seguridad vehicular al 1-888-327-4236 (TTY: 1-800-424-9153) o visitar NHTSA.gov. Referencia: Campaña de seguridad 22V454 de la NHTSA. Gracias por su atención en este asunto sumamente importante. Ford, División de Servicio al Cliente 4 of 4 A/4/000001/1 00639 22C13_FNI/DTB122C131 © Copyright 2022 Ford, División de Servicio al Cliente August 2022 Lincoln P. O. Box 1904 Dearborn, Michigan 48121-1904 * * * IMPORTANT SAFETY RECALL * * * Compliance Recall Notice 22C13 / NHTSA Recall 22V454 2022 Aviator Your Vehicle Identification Number (VIN): This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act. Lincoln has decided that your vehicle, with the VIN shown above, fails to conform to Federal Motor Vehicle Safety Standard (FMVSS) 208 Occupant Crash Protection/301 Fuel System Integrity. We apologize for this situation and want to assure you that, with your assistance, we will correct this condition. Our commitment, together with your dealer, is to provide you with the highest level of service and support. What is the issue? Your vehicle may have been built with an engine frame rail that does not maintain its integrity in a crash and as a result does not meet the requirements specified by Federal Motor Vehicle Safety Standard (FMVSS) No. 208 Occupant Crash Protection and FMVSS No. 301 Fuel System Integrity. What is the risk? An engine frame rail that does not maintain its integrity in a crash increases the risk of injury in a crash. What will Lincoln and your retailer do? Lincoln has authorized your retailer to test the strength of both left and right engine frame rails. If your vehicle passes this initial test, no further action is needed. If your vehicle fails this test, you will be given a loaner vehicle while your vehicle is held for a second test using a special gauge to confirm it fully meets Lincoln and FMVSS requirements. If your vehicle passes this second test, your vehicle will be returned, and no further action is needed. If your vehicle fails the second test, the engine frame rail will be replaced. This service will be performed free of charge (parts and labor). How long will it take? The time needed for this inspection is less than one-half day. However, due to service scheduling requirements, your retailer may need your vehicle for a longer period of time. In addition, if your vehicle fails the initial inspection, it will require a secondary inspection for which a special gauge needs to be ordered. Delivery, in most cases, will take 2 days. What should you do? Please call your dealer without delay and request a service date for Recall 22C13. Provide the dealer with your VIN, which is printed near your name at the beginning of this letter. Your dealer will need parts to perform the inspection test and may need to order these parts. Lincoln has not issued instructions to stop driving your vehicle under this compliance recall. You should contact your dealer for an appointment to have your vehicle remedied as soon as practicable. You can continue to safely drive your vehicle. Lincoln owners of 2017 Model Year or later vehicles affected by this recall have the option of requesting complimentary Pickup & Delivery service with a Lincoln vehicle for use during service. Please request Lincoln Pickup & Delivery through your retailer if you would like to take advantage of this option. If you do not already have a servicing retailer, you can access Lincoln.com/support for retailer addresses, maps, and driving instructions. © Copyright 2022 Lincoln – A Ford Motor Company Brand 11361 22C13_LNI/DTB122C136 􀀁􀀁 􀀁 FCSD,001,036752,FDDA,5LM5J7XC5NGL17971,22C13_LNI,771647017462,000001,Y,N,N,N,N 1 of 4 A/1/000001/1 􀀭􀀉􀀉􀀃􀀈􀀆􀀉􀀂􀀃􀀉􀀆􀀈􀀄􀀭 771647017462 A/1/000001/1 􀀱􀀮􀀯􀀱􀀮􀀰􀀰􀀮􀀰􀀱􀀰􀀯􀀱􀀯􀀱􀀰􀀯􀀰􀀯􀀯􀀱􀀰􀀯􀀯􀀰􀀱􀀱􀀯􀀱􀀰􀀰􀀰􀀯􀀱􀀯􀀮􀀱􀀯􀀱􀀮􀀱􀀱􀀮􀀮􀀮􀀯􀀮􀀰􀀱􀀮􀀱􀀮􀀰􀀮􀀯􀀮􀀯􀀰􀀯􀀰􀀰􀀯􀀰􀀰􀀯 JOHN A. SAMPLE 123 SAMPLE ST SAMPLE CITY, MI 12345-6789 What should you do? (continued) Lincoln wants you to have this compliance recall completed on your vehicle. The vehicle owner is responsible for making arrangements to have the work completed. Please note: Federal law requires that any vehicle lessor receiving this recall notice must forward a copy of this notice to the lessee within ten days. NOTE: You can receive information about Recalls and Customer Satisfaction Programs through The Lincoln Way App. The app can be downloaded through the App Store or Google Play. In addition, there are other features such as controlling certain functions on your vehicle (lock or unlock doors, remote start) if it is equipped to allow control. Do you need a rental vehicle? If your retailer determines that a secondary inspection test is required and needs your vehicle overnight, your retailer is authorized to provide a rental vehicle for your personal transportation at no charge (except for fuel and insurance) while your vehicle is at the retailer for the secondary inspection test. If your vehicle fails the secondary inspection test, the engine frame rail(s) will be replaced. A rental vehicle will be provided to you during this repair. Please see your retailer for guidelines and limitations. What if you no longer own this vehicle? If you no longer own this vehicle, and have an address for the current owner, please forward this letter to the new owner. You received this notice because government regulations require notification be sent to the last known owner of record. Our records are based primarily on state registration and title data, which indicate you are the current owner. Can we assist you further? If you have difficulties getting your vehicle repaired promptly and without charge, please contact your retailer’s Service Manager for assistance. RETAIL OWNERS: If you have questions or concerns, please contact our Customer Relationship Center at 1-866-436-7332 and one of our representatives will be happy to assist you. If you wish to contact Lincoln, contact information is available at Lincoln.com/support. For the hearing impaired, call 1-800-232-5952 (TDD). Representatives are available Monday through Friday: 8:00AM – 8:00PM (Eastern Time). FLEET OWNERS: If you have questions or concerns, please contact our Ford Pro Contact Center at 1-800-34-FLEET, choose Option #1, and one of our representatives will be happy to assist you. If you wish to contact us through the Internet, our address is: fleet.ford.com. Representatives are available Monday through Friday: 7:00AM – 11:00PM and Saturday 7:00AM – 5:00PM (Eastern Time). If you are still having difficulty getting your vehicle repaired in a reasonable time or without charge, you may write the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Ave. S.E., Washington, D.C. 20590 or call the toll free Vehicle Safety Hotline at 1-888-327-4236 (TTY: 1-800-424-9153) or go to NHTSA.gov. Reference NHTSA Safety Recall 22V454. Thank you for your attention to this important matter. Lincoln © Copyright 2022 Lincoln – A Ford Motor Company Brand 11361 22C13_LNI/DTB122C136 2 of 4 A/2/000001/1 * * * CAMPAÑA DE SEGURIDAD IMPORTANTE * * * Aviso de Campaña de cumplimiento 22C13 / Campaña 22V454 de la NHTSA 2022 Aviator Número de identificación del vehículo (VIN): Este aviso se le envía de acuerdo con la Ley Nacional de Seguridad de Tránsito y Vehículos Motorizados de los EE. UU. Lincoln ha determinado que su vehículo, con el VIN que aparece más arriba, no cumple con la norma federal de seguridad para vehículos de motor (FMVSS) 208 Protección del ocupante en caso de impacto/301 Integridad del sistema de combustible. Lamentamos esta situación y deseamos asegurarle que, con su ayuda, corregiremos el problema. Nuestro compromiso, junto con el de su distribuidor, es ofrecerle servicio y apoyo de alto nivel. ¿Cuál es el problema? Su vehículo pudo haber sido fabricado con un riel del bastidor del motor que no mantiene su integridad en caso de choque y, como resultado de esto, no cumple con los requisitos especificados en la norma federal de seguridad para vehículos de motor (FMVSS) n.° 208 Protección del ocupante en caso de impacto y FMVSS n.° 301 Integridad del sistema de combustible. ¿Qué riesgo existe? Un riel del bastidor del motor que no mantiene su integridad en una colisión aumenta el riesgo de sufrir lesiones en caso de choque. ¿Qué harán Lincoln y su distribuidor? Lincoln ha autorizado a su minorista a probar la resistencia de ambos rieles del bastidor del motor, izquierdo y derecho. Si su vehículo pasa esta prueba inicial, no es necesario realizar ninguna acción. Si su vehículo no pasa esta prueba, se le proporcionará un vehículo de préstamo mientras el suyo se somete a una segunda prueba mediante un indicador especial para confirmar que cumple completamente con los requisitos de Lincoln y FMVSS. Si el vehículo pasa esta segunda prueba, el vehículo será regresado y no será necesario realizar ninguna otra acción. Si su vehículo no pasa la segunda prueba, el riel del bastidor del motor se reemplazará. Este servicio se realizará sin costo alguno (piezas y mano de obra). ¿Cuánto tiempo tomará? El tiempo necesario para esta inspección será menos de medio día. Sin embargo, debido a los requisitos de planificación de servicio, es posible que su distribuidor tarde un poco más. Además, si su vehículo no aprueba la inspección inicial, requerirá una segunda inspección para la cual se debe pedir un medidor especial. La entrega, en la mayoría de los casos tomará 2 días. ¿Qué debe hacer? Llame de inmediato al distribuidor y solicite una cita de servicio para realizar la Campaña 22C13. Proporcione el VIN a su distribuidor, el cual está impreso debajo de sus datos al comienzo de esta carta. Su distribuidor necesitará piezas para realizar la prueba de inspección y podría ser necesario pedirlas. Para esta campaña de conformidad, Lincoln no ha emitido instrucciones de no manejar el vehículo. Deberá ponerse en contacto con su distribuidor a fin de programar una cita para solucionar este problema lo más pronto posible. Puede continuar manejando su vehículo con seguridad. Los propietarios de vehículos Lincoln año de modelo 2017 o posterior que se ven afectados por esta campaña tienen la opción de solicitar el servicio complementario de retiro y entrega Lincoln con un vehículo Lincoln para uso durante el servicio. Solicite el servicio de retiro y entrega Lincoln a través de su distribuidor si desea aprovechar esta oportunidad. 3 of 4 A/3/000001/1 11361 22C13_LNI/DTB122C136 Agosto de 2022 Lincoln P. O. Box 1904 Dearborn, Michigan 48121-1904 􀀁 􀀁 􀀁 © Copyright 2022 Lincoln – Una marca de Ford Motor Company FCSD,001,036752,FDDA,5LM5J7XC5NGL17971,22C13_LNI,771647017462,000001,N,N,N,N,N 􀀭􀀉􀀉􀀃􀀈􀀆􀀉􀀂􀀃􀀉􀀆􀀈􀀄􀀭 771647017462 A/3/000001/1 􀀱􀀮􀀯􀀱􀀮􀀰􀀰􀀮􀀰􀀱􀀰􀀯􀀱􀀯􀀱􀀰􀀯􀀰􀀯􀀯􀀱􀀰􀀯􀀯􀀰􀀱􀀱􀀯􀀱􀀰􀀰􀀰􀀯􀀱􀀯􀀮􀀱􀀯􀀱􀀮􀀱􀀱􀀮􀀮􀀮􀀯􀀮􀀰􀀱􀀮􀀱􀀮􀀰􀀮􀀯􀀮􀀯􀀰􀀯􀀰􀀰􀀯􀀰􀀰􀀯 JOHN A. SAMPLE 123 SAMPLE ST SAMPLE CITY, MI 12345-6789 ¿Qué debe hacer? (continuación) Si aún no tiene un minorista para realizar el servicio, puede acceder a Lincoln.com/support para conocer las direcciones de los minoristas, ver mapas y obtener las instrucciones para llegar. Lincoln le recomienda realizar esta campaña de cumplimiento en su vehículo. El propietario del vehículo es responsable de realizar los arreglos para llevar a cabo el trabajo. Tenga presente que: La ley federal exige que los arrendadores de vehículos que reciban este aviso de campaña envíen una copia del mismo al arrendatario en un plazo de diez días. NOTA: Puede recibir información sobre las campañas y los programas de satisfacción del cliente a través de la aplicación Lincoln Way. La aplicación se puede descargar a través de App Store o Google Play. Adicionalmente, existen otras características, como control de ciertas funciones en el vehículo (bloqueo o desbloqueo de puertas, arranque remoto) si así está equipado para permitir el control. ¿Necesita un vehículo de alquiler? Si su minorista determina que es necesario efectuar una segunda prueba de inspección y el vehículo debe permanecer en las instalaciones durante la noche, el minorista está autorizado a ofrecerle un vehículo de alquiler para su transporte personal sin costo (excepto combustible y seguro) mientras su vehículo se encuentre en el minorista para la segunda prueba de inspección. Si su vehículo no pasa la segunda prueba de inspección, el o los rieles del bastidor del motor se reemplazarán. Durante esta reparación, se le ofrecerá un vehículo de alquiler. Comuníquese con su minorista para conocer las pautas y limitaciones. ¿Qué pasa si usted ya no es el propietario del vehículo? Si usted ya no es el propietario del vehículo y tiene la dirección del propietario actual, le solicitamos que le reenvíe esta carta. Usted recibió este aviso porque las regulaciones del gobierno exigen el envío de notificaciones al propietario conocido más reciente del registro. Nuestros registros se basan principalmente en datos estatales y de propiedad, que indican que usted es el propietario actual del vehículo. ¿Podemos hacer algo más por usted? Si tiene problemas para reparar de inmediato su vehículo y sin costo alguno, comuníquese con el Gerente de Servicio de su minorista para solicitar ayuda. PROPIETARIOS MINORISTAS: Si tiene dudas o preguntas, comuníquese con nuestro Centro de Relación con Clientes al 1-866-436-7332 y uno de nuestros representantes con gusto lo atenderá. Si desea comunicarse con Lincoln, la información de contacto se encuentra disponible en Lincoln.com/support. Las personas con problemas de audición pueden llamar al 1-800-232-5952 (TDD). Los representantes atienden de lunes a viernes, de 8:00 a.m. a 8:00 p.m. (hora del este). PROPIETARIOS DE FLOTAS: Si tiene dudas o preguntas, comuníquese con nuestro Centro de contacto de Ford Pro al 1-800-34-FLEET, elija la opción n.° 1 y uno de nuestros representantes con gusto lo atenderá. Si desea comunicarse con nosotros a través de Internet, nuestra dirección es fleet.ford.com. Los representantes atienden de lunes a viernes de 7:00 a.m. a 11:00 p.m. y sábado de 7:00 a.m. a 5:00 p.m. (hora del este). Si aun así tiene problemas para reparar su vehículo en un periodo de tiempo razonable o sin costo, puede escribir al Administrador de National Highway Traffic Safety Administration, 1200 New Jersey Ave. S.E., Washington, D.C. 20590, llamar a la Línea directa de seguridad vehicular al 1-888-327-4236 (TTY: 1-800-424-9153) o visitar NHTSA.gov. Referencia: Campaña de seguridad 22V454 de la NHTSA. Gracias por su atención en este asunto sumamente importante. Lincoln 4 of 4 A/4/000001/1 11361 22C13_LNI/DTB122C136 © Copyright 2022 Lincoln – Una marca de Ford Motor Company

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 Copyright 2022 Ford Motor Company David J. Johnson Ford Motor Company Director P. O. Box 1904 Service Engineering Operations Dearborn, Michigan 48121 Ford Customer Service Division June 28, 2022 TO: All U.S. Ford and Lincoln Dealers SUBJECT: NEW VEHICLE DEMONSTRATION / DELIVERY HOLD – Advance Notice – Compliance Recall 22C13 Certain 2022 Model Year Aviator and Explorer Vehicles Inspect Engine Rail Assembly AFFECTED VEHICLES Vehicle Model Year Assembly Plant Build Dates Aviator 2022 Chicago April 4, 2022 through May 2, 2022 Chicago SHO Center April 5, 2022 through May 3, 2022 Explorer 2022 Chicago April 4, 2022 through May 2, 2022 Chicago SHO Center April 4, 2022 through May 4, 2022 Affected vehicles are identified in OASIS and FSA VIN Lists. REASON FOR THIS COMPLIANCE RECALL Some of the affected vehicles were built with an engine rail that may not maintain its integrity in a crash and as a result may not conform to the requirements specified by Federal Motor Vehicle Safety Standard (FMVSS) No. 208 Occupant Crash Protection and 301 Fuel System Integrity. Noncompliance with FMVSS 208/301 increases the risk of injury in a crash. SERVICE ACTION DO NOT DEMONSTRATE OR DELIVER any new in-stock vehicles involved in this compliance recall. A complete Dealer Bulletin will be provided to dealers during the week of July 25, 2022, when it is anticipated that parts ordering information and repair instructions will be available to support this compliance recall. IMPORTANT: Dealers should open a Repair Order (RO) only when a full dealer bulletin is published. Opening an RO against an Awareness or Advance Notice will result in warranty rejections against a recall. CUSTOMER NOTIFICATION Owners of affected vehicles will not be notified until after dealers have received service repair and parts ordering information. It is anticipated that customer notification will begin on or before August 1, 2022. PLEASE NOTE: Federal law requires dealers to complete this recall service before a new vehicle is delivered to the buyer or lessee. Violation of this requirement by a dealer could result in a civil penalty of up to $21,000 per vehicle. Correct all vehicles in your new vehicle inventory prior to delivery.  Copyright 2022 Ford Motor Company QUESTIONS & ASSISTANCE For questions and assistance, contact the Special Service Support Center (SSSC) via the SSSC Web Contact Site. The SSSC Web Contact Site can be accessed through the Professional Technician System (PTS) website using the SSSC link listed at the bottom of the OASIS VIN report screen or listed under the SSSC tab. Sincerely, David J. Johnson

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Ó Copyright 2023 Ford Motor Company Stacy L. Balzer Ford Motor Company Operating Director P. O. Box 1904 Service Engineering Operations Dearborn, Michigan 48121 Ford Customer Service Division April 17, 2023 TO: All U.S. Ford and Lincoln Dealers SUBJECT: NEW VEHICLE DEMONSTRATION / DELIVERY HOLD Compliance Recall 22C13 – Supplement #1 Certain 2022 Model Year Aviator and Explorer Vehicles Inspect Engine Frame Rail Assembly REF: Compliance Recall 22C13 Dated: August 19, 2022 New! REASON FOR THIS SUPPLEMENT • Service Action: Added instructions for vehicle buyback process. • Pick-Up and Delivery: Section Added. • Alternative Transportation: Section Added. • Additional Repair (Labor Time and/or Parts): Note added to contact the SSSC for approval to replace the affected frame rails. • Claims Preparation and Submission: Pick-Up, Delivery and Sublet claiming instructions added. • Labor Allowances Update: The labor allowances chart has been updated to include the labor operations for engine frame rail replacement. • Parts Ordering Information and Parts List Update: Parts are available for open orders. Parts lists have been updated to include parts required for engine frame rail replacement. • Technical Information: Updated Technical Information. AFFECTED VEHICLES Vehicle Model Year Assembly Plant Build Dates Aviator 2022 Chicago April 4, 2022 through May 2, 2022 Chicago SHO Center April 5, 2022 through May 3, 2022 Explorer 2022 Chicago April 4, 2022 through May 2, 2022 Chicago SHO Center April 4, 2022 through May 4, 2022 U.S. Population of affected vehicles is 776. Affected vehicles are identified in OASIS and FSA VIN Lists. REASON FOR THIS COMPLIANCE RECALL Some of the affected vehicles were built with an engine frame rail that does not maintain its integrity in a crash and as a result does not meet the requirements specified by Federal Motor Vehicle Safety Standard (FMVSS) No. 208 Occupant Crash Protection and FMVSS No. 301 Fuel System Integrity. A vehicle that does not comply with FMVSS 208/301 increases the risk of injury in a crash. Ó Copyright 2023 Ford Motor Company New! SERVICE ACTION Before demonstrating or delivering any new in-stock vehicles involved in this recall, dealers are to test the hardness of both left hand (LH) and right hand (RH) engine frame rails per technical instructions. If both engine frame rails pass the initial hardness test, then this recall is complete. If an engine frame rail fails the initial hardness test, then the suspect engine frame rail must be checked again using a calibrated hardness tester. If the rail does not meet a minimum specified hardness, customers will be given the option of a replacement of the engine frame rail assembly or, because of the extensive nature of this repair, a vehicle buyback. This service must be performed on all affected vehicles at no charge to the vehicle owner. Note: To be eligible for a vehicle buyback program, one or both engine frame rail(s) must not meet the hardness test specification per the outlined Tech Instructions. If the customer wants to pursue vehicle buyback, please provide a signed copy of the customers vehicle Bill-Of-Sale (B.O.S.) and contact the SSSC Center for next steps. OWNER NOTIFICATION MAILING SCHEDULE Owner letters were mailed the week of August 22, 2022. Dealers should inspect and repair any affected vehicles that arrive at their dealerships, whether or not the customer has received a letter. PLEASE NOTE: Federal law requires dealers to complete this recall service before a new vehicle is delivered to the buyer or lessee. Violation of this requirement by a dealer could result in a civil penalty of up to $26,315 per vehicle. Correct all vehicles in your new vehicle inventory before delivery. New! ATTACHMENTS Attachment I: Administrative Information Attachment II: Labor Allowances and Parts Ordering Information Attachment III: Technical Information Owner Notification Letters Recall Reimbursement Plan QUESTIONS & ASSISTANCE For questions and assistance, contact the Special Service Support Center (SSSC) via the SSSC Web Contact Site. The SSSC Web Contact Site can be accessed through the Professional Technician System (PTS) website using the SSSC link listed at the bottom of the OASIS VIN report screen or listed under the SSSC tab. Sincerely, Stacy L. Balzer Ó Copyright 2023 Ford Motor Company ATTACHMENT I Page 1 of 4 NEW VEHICLE DEMONSTRATION / DELIVERY HOLD – Supplement #1 Compliance Recall 22C13 Certain 2022 Model Year Aviator and Explorer Vehicles Inspect Engine Frame Rail Assembly OASIS ACTIVATION OASIS was activated on August 19, 2022. FSA VIN LISTS ACTIVATION FSA VIN Lists were available through https://web.fsavinlists.dealerconnection.com on August 19, 2022. Owner names and addresses were available on September 5, 2022. NOTE: Your FSA VIN Lists may contain owner names and addresses obtained from motor vehicle registration records. The use of such motor vehicle registration data for any purpose other than in connection with this recall is a violation of law in several states, provinces, and countries. Accordingly, you must limit the use of this listing to the follow-up necessary to complete this recall. SOLD VEHICLES • Ford has not issued instructions to stop selling/delivering or driving used vehicles under this compliance recall. Owners should contact their dealer for an appointment to have their vehicles remedied as soon as practicable. • Immediately contact any of your affected customers whose vehicles are not on your VIN list but are identified in OASIS. Give the customer a copy of the Owner Notification Letter (when available) and schedule a service date. • Correct other affected vehicles identified in OASIS which are brought to your dealership. • Dealers are to prioritize repairs of customer vehicles over repairs of new and used vehicle inventory. STOCK VEHICLES • Correct all affected units in your new vehicle inventory before delivery. • Use OASIS to identify any affected vehicles in your used vehicle inventory. DEALER-OPERATED RENTAL VEHICLES The Fixing America’s Surface Transportation (FAST) Act law effective June 2016 prohibits a rental company from selling, renting or leasing vehicles subject to a safety or compliance recall. Please consult your legal counsel for legal advice. TITLE BRANDED / SALVAGED VEHICLES Affected title branded and salvaged vehicles are eligible for this recall. Ó Copyright 2023 Ford Motor Company ATTACHMENT I Page 2 of 4 NEW VEHICLE DEMONSTRATION / DELIVERY HOLD – Supplement #1 Compliance Recall 22C13 Certain 2022 Model Year Aviator and Explorer Vehicles Inspect Engine Frame Rail Assembly OWNER REFUNDS • This compliance recall must still be performed, even if the owner has paid for a previous repair. Claiming a refund will not close the recall on the vehicle. • Ford Motor Company is offering a refund for owner-paid repairs covered by this recall if the repair was performed prior to the date indicated in the reimbursement plan, which is posted with this bulletin. Owners are directed to seek reimbursement through authorized dealers or, at their option, directly through Ford Motor Company at P.O. Box 6251, Dearborn, MI 48121- 6251. • Dealers are also pre-approved to refund owner-paid emergency repairs that were performed away from an authorized servicing dealer after the end date specified in the reimbursement plan. Non-covered repairs, or those judged by Ford to be excessive, will not be reimbursed. • Refunds will only be provided for the cost associated with front engine frame rail replacement. RENTAL VEHICLES If the owner’s vehicle fails the first portion of the inspection test, dealers are pre-approved for up to 2 days for a comparable rental vehicle while waiting for the handheld hardness tester. Follow Extended Service Plan (ESP) guidelines for dollar amounts. Rentals will only be reimbursed for the day(s) the vehicle is at the dealership waiting for the handheld hardness tester portion of the inspection and for part replacement (if needed). Prior approval for more than 2 rental day(s) is required from the SSSC. Contact the SSSC via the SSSC Web Contact Site for consideration and approval if appropriate. New! PICK-UP AND DELIVERY All customers affected by this program have the option of complimentary Vehicle Pick-up & Delivery service (at participating dealers) instead of a rental vehicle. Refer to EFC12071, 2023 Remote Experience Program, Pickup & Delivery (PDL) Offset section for additional details. LINCOLN PICKUP AND DELIVERY Owners of 2017 MY and newer Lincoln vehicles have the option of requesting pickup and delivery service with a Lincoln loaner (up to 2 days), from their dealership. For details, reference EFC09879, 2022 Lincoln Pickup & Delivery Updates. Claim any additional rental days approved by the SSSC as instructed. Claim the difference of pre-approved days, or any additional rental days approved by the SSSC as instructed. New! ALTERNATIVE TRANSPORTATION If a customer is unable or does not wish to rent a vehicle but still requires transportation, the rental reimbursement allowance can be used for alternative transportation. Alternative transportation is approved for $100 per day for both Ford and Lincoln customers. The dollar-per-day allowance can be cumulative across multiple rides per day (e.g. ride to work $20 and ride home $24). • Alternative transportation reimbursement can be claimed for both short-term and long-term scenarios. • Any amount over the cost-per-day limits will be the customer’s responsibility. • The customer will need to pay upfront and provide proof of payment to the dealer. Ó Copyright 2023 Ford Motor Company ATTACHMENT I Page 3 of 4 NEW VEHICLE DEMONSTRATION / DELIVERY HOLD – Supplement #1 Compliance Recall 22C13 Certain 2022 Model Year Aviator and Explorer Vehicles Inspect Engine Frame Rail Assembly New! ALTERNATIVE TRANSPORTATION (Continued) • Dealers will then need to submit for reimbursement following the Rental Vehicle Reimbursement Process to refund the customer. Examples of alternative transportation: • Taxi • Public Transportation – Subway, Train, or Bus • Rideshare alternatives (Uber, Lyft, etc.) New! ADDITIONAL REPAIR (LABOR TIME AND/OR PARTS) Additional repairs identified as necessary to complete the FSA should be managed as follows: • For related damage and access time requirements, refer to the Warranty and Policy Manual / Section 6 – Ford & Lincoln Program Policies / General Information & Special Circumstances for FSA’s / Related Damage. • For vehicles within new vehicle bumper-to-bumper warranty coverage, no SSSC approval is required, although related damage must be on a separate repair line with the “Related Damage” radio button checked. o Ford vehicles – 3 years or 36,000 miles o Lincoln vehicles – 4 years or 50,000 miles • For vehicles outside new vehicle bumper-to-bumper warranty coverage, submit an Approval Request to the SSSC Web Contact Site prior to completing the repair. IMPORTANT: If the vehicle Failed the Initial Torque Test or the Handheld Hardness Test for One Left/Right (LH/RH) Hand or Both – Engine Front Side Member (Frame Rails) – Contact SSSC Center for further approval to replace the One LH/RH or Both Front Side Member (Frame Rail) (Base Part Number -7810463- Or -7810462) . Once approved, return the hardness tester, and order the required parts through normal part ordering process. New! CLAIMS PREPARATION AND SUBMISSION • Claim Entry: Enter claims using Dealer Management System (DMS) or One Warranty Solution (OWS) online. o When entering claims, select claim type 31: Field Service Action. The FSA number 22C13 is the sub code. o For additional claims preparation and submission information, refer to the Recall and Customer Satisfaction Program (CSP) Repairs in the OWS User Guide. • Related Damage/Additional labor and/or parts: Must be claimed as Related Damage on a separate repair line from the FSA with same claim type and sub code as described in Claim Entry above. IMPORTANT: Click the Related Damage Indicator radio button. • Rentals: For rental vehicle claiming, follow Extended Service Plan (ESP) guidelines for dollar amounts. Enter the total amount of the rental expense under Miscellaneous Expense code RENTAL. Ó Copyright 2023 Ford Motor Company ATTACHMENT I Page 4 of 4 NEW VEHICLE DEMONSTRATION / DELIVERY HOLD – Supplement #1 Compliance Recall 22C13 Certain 2022 Model Year Aviator and Explorer Vehicles Inspect Engine Frame Rail Assembly New! CLAIMS PREPARATION AND SUBMISSION (Continued) • Refunds: Submit refunds on a separate repair line. – Program Code: 22C13 – Misc. Expense: ADMIN – Misc. Expense: REFUND – Misc. Expense: 0.2 Hrs. o Multiple refunds should be submitted on one repair line and the invoice details for each repair should be detailed in the comments section of the claim. • Lincoln Pickup & Delivery: Claims for Lincoln Pickup & Delivery with a Lincoln loaner (up to 2 days) should be submitted on a separate line from the FSA. Refer to EFC09879, 2022 Lincoln Pickup & Delivery Updates for details. • Pickup & Delivery: Refer to EFC12071, 2023 Remote Experience Program, Pickup & Delivery (PDL) Offset section for additional details. • Sublet Provision for Frame Rail Removal/Installation: Sublet repairs to remove and replace One Left/Right Hand (LH/RH) or Both – Front Side Member – (Base – 7810463/7810462) engine frame rail(s) can be claimed instead of MT22C13D and/or MT22C13E. Sublet documentation must be retained. Submit on the same line as the repair. – Program Code: 22C13 – Misc. Expense: FSAOSL – Misc. Expense: 1. If replacing Only One Side Front Side Member (LH/RH): Claim up to $8,000.00 2. If replacing BOTH Front Side Members LH and RH: Claim up to $8,600.00 Note: Check and Verify VIN and Engine Applications for Correct Claim Up to $ Costs: (It Includes Labor Time and Costs associated to the repair. Repairs include: Removal/Installation of: Engine (Materials/Fluids/Gaskets) Body Front Bumper, Fender(s) Radiator/Condenser Support, Headlamps, Modules, Harness, Fender Apron Panel, Fender Apron Panel Reinforcement, Front Side Member – Engine Front Frame Rail, Hood, Engine, Suspension, and Chassis Components). Recommended Ford Workshop Manual Section 501-27. • Provision for Locally Obtained Supplies: Submit on the same line as the repair. – Program Code: 22C13 – Misc. Expense: OTHER – Misc. Expense: Claim up to $200 Ó Copyright 2023 Ford Motor Company ATTACHMENT II Page 1 of 9 NEW VEHICLE DEMONSTRATION / DELIVERY HOLD – Supplement #1 Compliance Recall 22C13 Certain 2022 Model Year Aviator and Explorer Vehicles Inspect Engine Frame Rail Assembly New! LABOR ALLOWANCES The labor allowances chart has been updated to include the labor operations for engine frame rail replacement. Description Labor Operation Labor Time Process Step 1: Explorer 2.3L – Initial Torque Test Perform torque test at specified locations on the LH and RH rails. • Both PASS, no further action is needed. 22C13A 0.4 Hours Perform torque test at specified locations on the LH and RH rails. • One or Both FAIL, perform Handheld Hardness Test below. 22C13AA 0.4 Hours Process Step 1: Explorer 3.0L, 3.3L Duratec & HEV, Aviator 3.0L, 3.0L PHEV – Initial Toque Test Perform torque test at specified locations on the LH and RH rails. • Both PASS, no further action is needed. 22C13B 0.5 Hours Perform torque test at specified locations on the LH and RH rails. • One or both FAIL, perform handheld hardness test below. 22C13BB 0.5 Hours Process Step 2: Handheld Hardness Tester If either Initial Torque Test fails, • Contact SSSC to request loan of Handheld Hardness Tester. • Perform hardness test at specified locations on LH and RH rails. • BOTH PASS, no further action is needed. • Return Handheld Hardness Tester to the SSSC Center. 22C13C 0.3 Hours If either Initial Torque Test fails, • Contact SSSC to request loan of handheld hardness tester. • Perform hardness test at specified locations on LH and RH rails. • ONE OR BOTH FAIL: 1. Return the Handheld Hardness Tester to the SSSC Center. 2. Contact the SSSC Center, request approval to replace ONE (LH/RH) or BOTH – Engine Front Side Member (Frame Rail). Proceed to Process Step 3, For additional Time and correct Labor Operation. 22C13CC 0.3 Hours Labor Allowances Continue On Next Page Ó Copyright 2023 Ford Motor Company ATTACHMENT II Page 2 of 9 NEW VEHICLE DEMONSTRATION / DELIVERY HOLD – Supplement #1 Compliance Recall 22C13 Certain 2022 Model Year Aviator and Explorer Vehicles Inspect Engine Frame Rail Assembly New! LABOR ALLOWANCES (continued) Description Labor Operation Labor Time Process Step 3: Engine Front Side Member (Frame Rail) Replacement Replace One Side Left or Right (LH/RH) Engine Front Side Member (frame rail) that failed the handheld hardness test following workshop manual. MT22C13D M-time up to 34.1 Hours Replace Both left and right Engine Front Side Member (frame rails)- that failed the handheld hardness tests following workshop manual. MT22C13E M-time up to 38.2 Hours New! Note: Claim the following labor operation combinations • Process Step 1: For vehicles that Pass the Initial Torque Test: Claim 22C13A or 22C13B as appropriate. • Process Step 2: For vehicles that Fail the initial Handheld Hardness Test but pass the second test: Claim 22C13C with 22C13AA or 22C13BB as appropriate. • Process Step 3: For vehicles that require Engine Front Side Member (Frame Rail) Replacement: Claim 22C13CC, MT22C13D or MT22C13E, and 22C13AA or 22C13BB as appropriate. o NOTE: Labor Operations MT22C13D or MT22C13E CANNOT be claimed with FSAOSL. Parts Requirements / Ordering Information Start On Next Page Ó Copyright 2023 Ford Motor Company ATTACHMENT II Page 3 of 9 NEW VEHICLE DEMONSTRATION / DELIVERY HOLD – Supplement #1 Compliance Recall 22C13 Certain 2022 Model Year Aviator and Explorer Vehicles Inspect Engine Frame Rail Assembly New! PARTS REQUIREMENTS / ORDERING INFORMATION Parts are available for open orders. Parts lists have been updated to include parts required for engine frame rail replacement. Part Number Description Order Quantity Claim Quantity Parts To Order For First Inspection Test W505255-S450 Torque test bolt – Package contains 4 pieces NOTE: The Ford bolt shown must be used for the inspection procedure as it has been validated for this process. Due to the nature of this procedure, a non-Ford bolt is not authorized. 1 2 W712961-S439 Steering shaft bolt for torque test (all except 2.3L) – Package contains 2 pieces 1 1 All Vehicles – Parts To Order If Replacing One Engine Front Side Member (Frame Rail) – Left Hand (LH) Or Right Hand (RH) Only DS7Z-19B596-A Condenser fitting O-ring seals As Required *-6758-* Crankcase vent tube without quick connects (as needed) As Required W712961-S439 Steering shaft bolt 1 1 *-19B596-* A/C compressor line O-ring seal As Required W714660-S439 Brake caliper anchor plate bolts – Package contains 4 pieces 1 4 LB5Z-3B477-A Wheel hub nut 2 2 W520517-S440 Lower strut to wheel knuckle nuts – Package contains 4 pieces 1 4 W715932-S439 Lower strut to wheel knuckle bolts – Package contains 4 pieces 1 4 W715618-S437 Torque converter nuts 6 (4 for 3.3L) – Package contains 4 pieces As Required W719506-S440 Sway bar link to strut nut – Package contains 4 pieces 1 2 W719413-S439 Front and Middle subframe bolts – Package contains 4 pieces 1 4 W716979-S439 Rear subframe bolts – Package contains 4 pieces 1 2 W708777-S900C Blind Rivet – Package contains 100 pieces 1 5 W702512-S900C Blind Rivet – Package contains 100 pieces 1 18 Part Requirements are Continued on the next page Ó Copyright 2023 Ford Motor Company ATTACHMENT II Page 4 of 9 NEW VEHICLE DEMONSTRATION / DELIVERY HOLD – Supplement #1 Compliance Recall 22C13 Certain 2022 Model Year Aviator and Explorer Vehicles Inspect Engine Frame Rail Assembly New! PARTS REQUIREMENTS / ORDERING INFORMATION (continued) Part Number Description Order Quantity Claim Quantity All Vehicles – Parts To Order – If Replacing – Both – Engine Front Side Members (Frame Rails) DS7Z-19B596-A Condenser fitting O-ring seals As Required *-6758-* Crankcase vent tube without quick connects (as needed) As Required W712961-S439 Steering shaft bolt 1 1 *-19B596-* A/C compressor line O-ring seal As Required W714660-S439 Brake caliper anchor plate bolts – Package contains 4 pieces 1 4 LB5Z-3B477-A Wheel hub nut 2 2 W520517-S440 Lower strut to wheel knuckle nuts – Package contains 4 pieces 1 4 W715932-S439 Lower strut to wheel knuckle bolts – Package contains 4 pieces 1 4 W715618-S437 Torque converter nuts 6 (4 for 3.3L) – Package contains 4 pieces As Required W719506-S440 Sway bar link to strut nut – Package contains 4 pieces 1 2 W719413-S439 Front and Middle subframe bolts – Package contains 4 pieces 1 4 W716979-S439 Rear subframe bolts – Package contains 4 pieces 1 2 W708777-S900C Blind Rivet – Package contains 100 pieces 1 10 W702512-S900C Blind Rivet – Package contains 100 pieces 1 36 Include Engine Front Side Member(s) – (Frame Rail(s) – That Failed Handheld Hardness Test — Left/Right Hand Only Or Both *-7810463-* Engine Front Side Member (Frame Rail) Assembly – Floor Side – LH 2.3L, 3.0L, 3.3L VIN Specific *-7810463-* Engine Front Side Member (Frame Rail) Assembly – Floor Side – LH 3.3L Hybrid and 3.0L PHEV VIN Specific *-7810462-* Engine Front Side Member (Frame Rail) Assembly – Floor Side – RH 2.3L, 3.0L, 3.3L VIN Specific *-7810462-* Engine Front Side Member (Frame Rail) Assembly – Floor Side – RH 3.3L Hybrid and 3.0L PHEV VIN Specific Part Requirements are Continued on the next page Ó Copyright 2023 Ford Motor Company ATTACHMENT II Page 5 of 9 NEW VEHICLE DEMONSTRATION / DELIVERY HOLD – Supplement #1 Compliance Recall 22C13 Certain 2022 Model Year Aviator and Explorer Vehicles Inspect Engine Frame Rail Assembly New! PARTS REQUIREMENTS / ORDERING INFORMATION (continued) Part Number Description Order Quantity Claim Quantity VIN Specific – Include With Required Parts For: 2WD And/Or AWD/4WD Wheel Drive Units *-4B422-* AWD RH halfshaft circlip 1 1 *-4B422-* AWD LH halfshaft circlip 1 1 *-00815-* AWD LH halfshaft O-ring 1 1 CN1Z-7H424-B Front axle seal 1 1 *-9F598-* Front axle sealing ring 1 1 W716375-S900 Transfer case mounting bolts – Package contains 5 pieces 2 8 *-4421-* Front driveshaft slip yoke boot 1 1 *-3B478-* Front driveshaft slip yoke clamp 1 1 *-7H424-* RH front halfshaft seal (only RH needed) 1 1 *-4B422-* Front axle pinion stem circlip 1 1 *-00815-* Front axle pinion stem O-ring 1 1 W719431-S439 4WD transmission support bolts – Package contains 4 pieces 1 3 W520214-S440 4WD transmission support nut – Package contains 2 pieces 1 1 W719511-S439 If RWD Only driveshaft flex coupling to transmission flange bolts – Package contains 4 pieces 1 3 W719431-S439 If RWD Only transmission support bolts – Package contains 4 pieces 1 2 W520214-S440 If RWD transmission support nut – Package contains 2 pieces 1 1 Part Requirements are Continued on the next page Ó Copyright 2023 Ford Motor Company ATTACHMENT II Page 6 of 9 NEW VEHICLE DEMONSTRATION / DELIVERY HOLD – Supplement #1 Compliance Recall 22C13 Certain 2022 Model Year Aviator and Explorer Vehicles Inspect Engine Frame Rail Assembly New! PARTS REQUIREMENTS / ORDERING INFORMATION (continued) Part Number Description Order Quantity Claim Quantity Include With 2.3L Engine L1MZ-6L612-A 2.3L Catalytic converter to turbocharger gasket 1 1 W719699-S442 2.3L Catalytic converter to turbocharger nuts 3 3 W720485-S439 2.3L LH motor mount bolts HB1 – Package contains 4 pieces 1 1 W719326-S439 2.3L LH motor mount bolts HB2 – Package contains 4 pieces 1 2 W720485-S439 2.3L RH motor mount bolts HB1 – Package contains 4 pieces 1 1 *-4382-* 2.3L RH motor mount bolts HB3 2 2 L1MZ-6L612-A 2.3L Turbocharger to catalytic converter gasket 1 1 W719699-S442 2.3L Turbocharger to catalytic converter nuts 3 3 W721083-S439 2.3L Transmission support insulator bolts – Package contains 4 pieces 1 4 W715131-S442 Park manual release cable bolts – hybrid with rotary or button gear selector – Package contains 4 pieces 1 2 Include With 3.0L And 3.0L PHEV *-6N652-* 3.0L Turbocharger coolant supply tube O-ring seal 2 2 L1MZ-6L612-B 3.0L Turbocharger gasket to catalytic converter 2 2 W716117-S437 3.0L Turbocharger mounting bolt to exhaust manifold 2 2 *-6N652-* 3.0L Turbocharger oil return tube O-ring seal 2 2 *-6N652-* 3.0L Turbocharger oil return tube to engine block gasket 2 2 *-6C683-* 3.0L Turbocharger oil supply tube filter 2 2 *-6N652-* 3.0L Turbocharger oil supply tube O-ring seal lower 2 2 *-6N652-* 3.0L Turbocharger oil supply tube O-ring seal upper 2 2 W717521-S440 3.0L LH & RH engine mount nut 2 2 L1MZ-6L612-B 3.0L LH & RH catalytic converter gasket 2 2 W719699-S442 3.0L LH & RH catalytic converter nuts – Package contains 4 pieces 1 4 *-6A666-* 3.0L PCV non-hybrid valve 1 1 Part Requirements are Continued on the next page Ó Copyright 2023 Ford Motor Company ATTACHMENT II Page 7 of 9 NEW VEHICLE DEMONSTRATION / DELIVERY HOLD – Supplement #1 Compliance Recall 22C13 Certain 2022 Model Year Aviator and Explorer Vehicles Inspect Engine Frame Rail Assembly New! PARTS REQUIREMENTS / ORDERING INFORMATION (continued) Part Number Description Order Quantity Claim Quantity W715131-S442 Park manual release cable bolts – hybrid with rotary or button gear selector – Package contains 4 pieces 1 2 Include With 3.3L Duratec And 3.3L Hybrid W721083-S439 3.3L Transmission support insulator bolts – Package contains 4 pieces 1 4 W717521-S440 3.3L LH & RH engine mount nuts 2 2 W714265-S442 eBay 3.3L LH & RH Catalytic converter to exhaust manifold nuts – Package contains 4 pieces 1 4 JL3Z-9E464-F 3.3L EGR tube gasket 1 1 9L8Z-9J469-A 3.3L EGR tube O-ring seal 1 1 JL3Z-9E464-F 3.3L EGR valve inlet tube gasket 1 1 W710726-S442 3.3L Police Park manual release cable bolts – Package contains 4 pieces 1 2 7T4Z-8590-A 3.3L Thermostat housing O-ring seal 1 1 W715131-S442 Park manual release cable bolts – hybrid with rotary or button gear selector – Package contains 4 pieces 1 2 Part Requirements are Continued on the next page Ó Copyright 2023 Ford Motor Company ATTACHMENT II Page 8 of 9 NEW VEHICLE DEMONSTRATION / DELIVERY HOLD – Supplement #1 Compliance Recall 22C13 Certain 2022 Model Year Aviator and Explorer Vehicles Inspect Engine Frame Rail Assembly New! PARTS REQUIREMENTS / ORDERING INFORMATION (continued) Part Number Description Order Quantity Claim Quantity Include Following Parts Needed For Engine Front Side Member – (Frame Rails) Replacement Obtain Locally Metal Bonding Adhesive (Or Equivalent) TA-1, TA-1-B, 3M™ 08115, LORD Fusor® 108B, Henkel Teroson EP 5055 As Required Obtain Locally Seam Sealer (Or Equivalent) TA-2-B, 3M™ 08308, LORD Fusor® 803DTM As Required Obtain Locally Flexible Foam Repair (Or Equivalent) 3M™ 08463, LORD Fusor® 121 As Required PM-4-A Motorcraft® Metal Brake Parts Cleaner PM-4-A, PM-4-B, APM-4-C 2 2 PM-20 Motorcraft® DOT 4 LV High Performance Motor Vehicle Brake Fluid 2 2 XG-3-A Motorcraft® Silicone Brake Caliper Grease and Dielectric Compound XG-3-A 2 2 XG-1-E1 Motorcraft® Premium Long-Life Grease XG-1-E1 2 2 Obtain Locally ValuGard™ Premium Undercoating (Or Equivalent) VG101, VG101A As Required Obtain Locally ValuGard™ Rust Inhibitor (Or Equivalent) VG104, VG104A As Required ZC-31-B Motorcraft® Metal Surface Prep Wipes ZC-31-B 2 2 VC-13DL-G Motorcraft® Yellow Prediluted Antifreeze/Coolant As Required Note: Order your parts through normal order processing channels. To guarantee the shortest delivery time, an emergency order for parts must be placed. Note: Less than 8% of the affected vehicle population is expected to require Engine Front Side Member (Frame Rail) assembly replacement. Ensure to enter the Vehicle Identification Number (VIN) on Professional Technical System (PTS) and refer to the correct Workshop Manual (WSM) service procedures when selecting the parts for the repair. DEALER PRICE For latest prices, refer to DOES II. Part Requirements are Continued on the next page Ó Copyright 2023 Ford Motor Company ATTACHMENT II Page 9 of 9 NEW VEHICLE DEMONSTRATION / DELIVERY HOLD – Supplement #1 Compliance Recall 22C13 Certain 2022 Model Year Aviator and Explorer Vehicles Inspect Engine Frame Rail Assembly New! PARTS RETENTION, RETURN, & SCRAPPING Follow the provisions of the Warranty and Policy Manual, Section 1 – WARRANTY PARTS RETENTION AND RETURN POLICIES. If a replaced part receives a scrap disposition, the part must be scrapped in accordance with all applicable local, state, and federal environmental protection and hazardous material regulations. Federal law prohibits selling motor vehicle parts or components that are under safety, compliance, or emissions recall. EXCESS STOCK RETURN Excess stock returned for credit must have been purchased from Ford Customer Service Division in accordance with Policy Procedure Bulletin 4000. REPLACED FSA PARTS INSPECTION AND SIGN OFF Effective March 1st 2021 all parts replaced as part of an FSA repair with a repair order open date of March 1st 2021 or later must be inspected and signed off on the repair order by a member of your dealers fixed operations management team or an employee the task has been delegated to. If the task is to be delegated to a non-management employee, the employee needs to be someone other than the technician who completed the repair and needs to understand the importance of completing this task consistently and accurately. • All parts replaced as part of an FSA repair should be returned to the parts department following the Warranty Parts Retention and Return Policies. • Inspect the replaced parts to verify the FSA repair was completed. • If the FSA repair is found to be complete, the designated employee signs the repair order line or parts return stamp area (electronic or hand signed) for the FSA repair indicating the parts were inspected and validated to have been replaced. • After the parts have been inspected, they should be handled based on the guidance in the parts status report in the Online Warranty System (Hold, Return, CORE, Scrap, etc.). • This process is subject to review during warranty audits for FSA repairs with a repair order open date of March 1st 2021 or later. Any eligible FSA claims requiring parts replacement, found not to have been inspected and signed off during a warranty audit will be subject to chargeback and consideration for enrollment into the Dealer Incomplete Recall Repair Process. Note: Other approvals (electronic or handwritten) for add-on repair lines, dealer owned vehicle repairs, and repeat repairs do not qualify as FSA parts inspection approvals. The post repair FSA parts inspection process (electronic or handwritten) is independent from other warranty approval requirements. The approval by the designated employee implies that the FSA parts were found to be replaced and must be able to be clearly identified on the Repair Order. If multiple FSAs require approval on a single Repair Order, each applicable occurrence will require individual post repair approval by the designated employee. ATTACHMENT llI PAGE 1 OF 10 COMPLIANCE RECALL 22C13-S1 CPR © 2023 FORD MOTOR COMPANY DEARBORN, MICHIGAN 48121 04/2023 CERTAIN 2022 MODEL YEAR AVIATOR AND EXPLORER VEHICLES — INSPECT ENGINE RAIL ASSEMBLY SERVICE PROCEDURE Table Of Contents Vehicles Equipped with a 2.3L Engine…………………………………………………………………..1 Bolt Torque Test……………………………………………………………………………………….1 Hardness Test………………………………………………………………………………………….3 All Other Vehicles………………………………………………………………………………………………..5 Bolt Torque Test………………………………………………………………………………………5 Hardness Test………………………………………………………………………………………….9 Vehicles Equipped with a 2.3L Engine Bolt Torque Test NOTE: The Ford bolt shown must be used for the inspection procedure as it has been validated for this process. Due to the nature of this procedure, a non-Ford bolt is not authorized. 1. Open the LH (left-hand) front door. 2. Fully pull the hood release lever and let it completely retract. See Figure 1. NOTE: This action releases the hood latch. FIGURE 1 21370A 3. Fully pull the hood release lever for a second time. NOTE: This action fully releases the hood. ATTACHMENT llI PAGE 2 OF 10 COMPLIANCE RECALL 22C13-S1 CPR © 2023 FORD MOTOR COMPANY DEARBORN, MICHIGAN 48121 04/2023 4. Open the hood. NOTE: There is no secondary latch under the hood. 5. In the engine compartment, locate the existing hole on the inboard side of the LH frame rail. See Figure 2, showing the hole from underneath the vehicle for better clarity. PLACE COPY HERE PLACE COPY HERE PLACE COPY HERE STUD FOR MISSING NUT STUD FOR MISSING NUT STUD FOR MISSING NUT 22338A STABILIZER BAR STABILIZER BAR LINK Front of Vehicle FIGURE 2 6. Hand start the bolt part number W505255-S450 into the existing hole. See Figure 3. STUD FOR 22338B STABILIZER BAR STABILIZER BAR LINK FIGURE 3 7. Using a digital torque wrench, tighten and torque the bolt to 5.9 lb. ft (8 Nm). 8. Did the bolt successfully torque to 5.9 lb. ft (8 Nm)? Yes – Passes inspection, proceed to step 9. No – Fails inspection. Remove the bolt from the hole, then proceed to step 9. ATTACHMENT llI PAGE 3 OF 10 COMPLIANCE RECALL 22C13-S1 CPR © 2023 FORD MOTOR COMPANY DEARBORN, MICHIGAN 48121 04/2023 9. With the vehicle in NEUTRAL, position it on a hoist. Follow Workshop Manual (WSM) procedures in Section 100-02. 10. Locate the existing hole on the bottom of the RH (right-hand) frame rail, just above the CV axle. See Figure 4. PLACE COPY HERE PLACE COPY HERE PLACE COPY HERE STUD FOR MISSING NUT STUD FOR MISSING NUT STUD FOR MISSING NUT 22338C STABILIZER BAR STABILIZER BAR LINK FIGURE 4 11. Repeat steps 6-7 for the RH frame rail. 12. Did the bolt successfully torque to 5.9 lb. ft (8 Nm)? Yes – Passes inspection, proceed to step 13. No – Fails inspection. Remove the bolt from the hole, then proceed to step 13. 13. Did either one or both of the bolts fail to successfully torque to 5.9 lb. ft (8 Nm)? Yes – Contact the SSSC to request a Webster Hardness Tester. Once a hardness tester has been received, proceed to step 14. No – Proceed to step 19. No further repairs are needed. Compliance Recall 22C13 is complete. Hardness Test NOTE: Ensure hardness tester is properly calibrated before performing hardness test. NOTE: Perform steps 14 through 18 ONLY on the side(s) where the bolt torque test failed. 14. Locate the SORB block (located directly behind the front bumper beam.) See Figure 5. NOTE: Remove any splash shield screws and push pins and position aside the splash shield as required for access. ATTACHMENT llI PAGE 4 OF 10 COMPLIANCE RECALL 22C13-S1 CPR © 2023 FORD MOTOR COMPANY DEARBORN, MICHIGAN 48121 04/2023 PLACE COPY HERE PLACE COPY HERE PLACE COPY HERE STUD FOR MISSING NUT STUD FOR MISSING NUT STUD FOR MISSING NUT 22338F SORB BLOCK FRONT BUMPER BEAM RH WHEEL AND LINER REMOVED FOR CLARITY. LH SIDE SIMILAR. FIGURE 5 15. Place the hardness tester on the SORB block vertical fin and actuate the handle with the same force that was used on the gauge bar. See Figure 6. STUD FOR MISSING NUT STUD FOR MISSING NUT 22338G STABILIZER BAR LINK SORB BLOCK VERTICAL FIN FIGURE 6 16. What is the hardness tester gauge reading? Less than 12 – Fails inspection. Proceed to step 17. 12 or greater – Passes inspection. Return the hardness tester, then proceed to step 19. 17. Contact SSSC for further approval to replace the front side member. Once approved, return the hardness tester and order the required parts through normal part ordering process, refer to dealer bulletin. Proceed to step 18. 18. Replace the front side member(s) that failed the hardness test. Refer to WSM Section 501-27. 19. Lower the hood and allow it to drop under its own weight for the last 10–14 in (25–35 cm). WARNING: Make sure that you fully latch the hood before driving. Failure to follow this instruction could result in personal injury or death. ATTACHMENT llI PAGE 5 OF 10 COMPLIANCE RECALL 22C13-S1 CPR © 2023 FORD MOTOR COMPANY DEARBORN, MICHIGAN 48121 04/2023 All Other Vehicles Bolt Torque Test NOTE: The Ford bolt shown must be used for the inspection procedure as it has been validated for this process. Due to the nature of this procedure, a non-Ford bolt is not authorized. 20. Open the LH (left-hand) front door. 21. Fully pull the hood release lever and let it completely retract. See Figure 7. NOTE: This action releases the hood latch. FIGURE 7 PLACE COPY HERE PLACE COPY HERE PLACE COPY HERE STUD FOR MISSING NUT STUD FOR MISSING NUT STUD FOR MISSING NUT 21370A 22. Fully pull the hood release lever for a second time. NOTE: This action fully releases the hood. 23. Open the hood. NOTE: There is no secondary latch under the hood. ATTACHMENT llI PAGE 6 OF 10 COMPLIANCE RECALL 22C13-S1 CPR © 2023 FORD MOTOR COMPANY DEARBORN, MICHIGAN 48121 04/2023 25. Remove and discard the steering shaft bolt, then separate and position aside the steering shaft. See Figure 9. FIGURE 9 STUD FOR MISSING NUT STUD FOR STUD FOR MISSING NUT 22338E STABILIZER BAR STABILIZER BAR LINK FIGURE 8 PLACE COPY HERE PLACE COPY HERE PLACE COPY HERE STUD FOR MISSING NUT STUD FOR MISSING NUT STUD FOR MISSING NUT 22338D STABILIZER BAR STABILIZER BAR LINK 24. Using a holding device, hold the steering wheel. See Figure 8. ATTACHMENT llI PAGE 7 OF 10 COMPLIANCE RECALL 22C13-S1 CPR © 2023 FORD MOTOR COMPANY DEARBORN, MICHIGAN 48121 04/2023 27. Locate the existing hole on the inboard side of the LH frame rail. See Figure 11. STUD FOR MISSING NUT STUD FOR 22338H STABILIZER BAR LINK FIGURE 11 26. Remove the push pin retainer and position aside the harness. See Figure 10. NOTE: This step only applies to hybrid electric vehicles. FIGURE 10 PLACE COPY HERE PLACE COPY HERE PLACE COPY HERE STUD FOR MISSING NUT STUD FOR MISSING NUT 22338J STABILIZER BAR LINK ATTACHMENT llI PAGE 8 OF 10 COMPLIANCE RECALL 22C13-S1 CPR © 2023 FORD MOTOR COMPANY DEARBORN, MICHIGAN 48121 04/2023 28. Hand start the bolt part number W505255-S450 into the existing hole. See Figure 12. PLACE COPY HERE PLACE COPY HERE PLACE COPY HERE STUD FOR MISSING NUT STUD FOR MISSING NUT 22338I STABILIZER BAR LINK FIGURE 12 29. Using a digital torque wrench, tighten and torque the bolt to 5.9 lb. ft (8 Nm). 30. Did the bolt successfully torque to 5.9 lb. ft (8 Nm)? Yes – Passes inspection, proceed to step 31. No – Fails inspection. Remove the bolt from the hole, then proceed to step 31. 31. Position the harness back into place and reinstall the push pin retainer NOTE: This step only applies to hybrid electric vehicles. 32. Position the steering shaft back into place and install the new steering shaft bolt. • Torque: 22 lb.ft (30 Nm). 33. With the vehicle in NEUTRAL, position it on a hoist. Follow Workshop Manual (WSM) procedures in Section 100-02. ATTACHMENT llI PAGE 9 OF 10 COMPLIANCE RECALL 22C13-S1 CPR © 2023 FORD MOTOR COMPANY DEARBORN, MICHIGAN 48121 04/2023 34. Locate the existing hole on the bottom of the RH (right-hand) frame rail, just above the CV axle. See Figure 13. PLACE COPY HERE PLACE COPY HERE PLACE COPY HERE STUD FOR MISSING NUT STUD FOR MISSING NUT STUD FOR MISSING NUT 22338C STABILIZER BAR STABILIZER BAR LINK FIGURE 13 35. Repeat steps 28-29 for the RH frame rail. 36. Did the bolt successfully torque to 5.9 lb. ft (8 Nm)? Yes – Passes inspection, proceed to step 37. No – Fails inspection. Remove the bolt from the hole, then proceed to step 37. 37. Did either one or both of the bolts fail to successfully torque to 5.9 lb. ft (8 Nm)? Yes – Contact the SSSC to request a Webster Hardness Tester. Once a hardness tester has been received, proceed to step 38. No – Proceed to step 43. No further repairs are needed. Compliance Recall 22C13 is complete. Hardness Test NOTE: Ensure hardness tester is properly calibrated before performing hardness test. NOTE: Perform steps 38 through 42 ONLY on the side(s) where the bolt torque test failed. 38. Locate the SORB block (located directly behind the front bumper beam.) See Figure 14. NOTE: Remove any splash shield screws and push pins and position aside the splash shield as required for access. ATTACHMENT llI PAGE 10 OF 10 COMPLIANCE RECALL 22C13-S1 CPR © 2023 FORD MOTOR COMPANY DEARBORN, MICHIGAN 48121 04/2023 PLACE COPY HERE PLACE COPY HERE PLACE COPY HERE STUD FOR MISSING NUT STUD FOR MISSING NUT STUD FOR MISSING NUT 22338F SORB BLOCK FRONT BUMPER BEAM RH WHEEL AND LINER REMOVED FOR CLARITY. LH SIDE SIMILAR. FIGURE 14 39. Place the hardness tester on the SORB block vertical fin and actuate the handle with the same force that was used on the gauge bar. See Figure 15. STUD FOR MISSING NUT STUD FOR MISSING NUT 22338G STABILIZER BAR LINK SORB BLOCK VERTICAL FIN FIGURE 15 40. What is the hardness tester gauge reading? Less than 12 – Fails inspection. Proceed to step 41. 12 or greater – Passes inspection. Return the hardness tester, then proceed to step 43. 41. Contact SSSC for further approval to replace the front side member. Once approved, return the hardness tester and order the required parts through normal part ordering process, refer to dealer bulletin. Proceed to step 42. 42. Replace the front side member(s) that failed the hardness test. Refer to WSM Section 501-27. 43. Lower the hood and allow it to drop under its own weight for the last 10–14 in (25–35 cm). WARNING: Make sure that you fully latch the hood before driving. Failure to follow this instruction could result in personal injury or death. Version 04-23-19 Ford Motor Company Recall Reimbursement Plan for 22C13 Ford and Lincoln dealers are in the best position to quickly and efficiently process reimbursement requests. However, federal legislation requires all motor vehicle manufacturers to establish processes through which customers may seek recall reimbursement directly from the manufacturer or from the dealers. Regarding the specific reimbursement plan for Recall # 22C13, owners who have paid for service to remedy the defect or noncompliance must have had that service performed prior to September 6, 2022. After this date, if repairs related to this recall are performed by a non-Ford repair facility in an emergency situation, customers must submit any refund requests through their dealership. As required by this federal regulation, Ford Motor Company submitted the details of its latest General Recall Reimbursement Plan in a letter to the National Highway Traffic Safety Administration (NHTSA) in May 2021. The following is the text of that letter and the Plan: General Recall Reimbursement Plan (As submitted to the NHTSA) Pursuant to the requirements set forth in 49 CFR Part 573 and Part 577 of the Code of Federal Regulations, Ford Motor Company (Ford) is submitting required information pertaining to our general reimbursement plan for the cost of remedies paid for by vehicle owners before they are notified of a related safety recall. Set forth below is Ford’s general plan to reimburse owners and purchasers for costs incurred for remedies in advance of notification of potential safety-related defects or noncompliances pursuant to Part 573.6 (c)(8)(i). This plan has not changed since our February 20, 2019 submission. Reimbursement Notification Ford’s notice to a vehicle owner in accordance with 49 CFR Part 577 will indicate that Ford is offering a refund if the owner paid to have service to remedy the defect or noncompliance prior to a specified ending date. In accordance with Part 573.13 (c)(2), this ending date will be defined as a minimum of ten calendar days after the date on which Ford mailed the last of its Part 577 notifications to owners, and will be indicated in the specific reimbursement plan available to owners for an individual recall. This notice will direct owners to seek eligible reimbursement through authorized dealers or, at their option, directly through Ford at the following address: Ford Motor Company P.O. Box 6251 Dearborn, MI 48121-6251 Ford notes that this rule allows for the identification of a beginning date for reimbursement eligibility. Under the rule, an owner who paid to remedy the defect or noncompliance prior to the identified beginning date would not be eligible for reimbursement. Ford generally has not established such a beginning date for reimbursement eligibility and does not presently anticipate changing this general policy. However, in any case where Ford determines a beginning date is appropriate, Ford will indicate that date in the owner notice. As permitted by 577.11(e), Ford may not include a reimbursement notification when all vehicles are well within the warranty period, subject to approval by the agency. Version 04-23-19 Costs to be Reimbursed For vehicles, reimbursement will not be less than the lesser of: • The amount paid by the owner for the remedy that specifically addressed and was reasonably necessary to correct the defect or noncompliance that is the subject of the recall, or • The cost of parts for the remedy (to be no more than the manufacturer’s list retail price for authorized part(s), plus associated labor at local labor rates, miscellaneous fees (such as disposal of waste) and taxes. For replacement equipment, reimbursement will be the amount paid by the owner for the replacement item (limited by the amount of the retail list price of the defective or noncompliant item that was replaced, plus taxes, where the brand or model purchased by the owner was different than the brand or model that was the subject of the recall). If the item of motor vehicle equipment was repaired, the reimbursement provisions identified above for vehicles will apply. Ford notes that costs incurred by the owner within the period during which Ford’s original or extended warranty would have provided for a free repair of the problem will not be eligible for reimbursement, as provided by Part 573.13 (d)(1). Entities Authorized to Provide Reimbursement Ford will continue to use authorized dealers to reimburse owners under the specific reimbursement plans for a particular recall, and will encourage owners to pursue requests for reimbursement directly through dealers to expedite reimbursement. Ford will also provide a mailing address to which customers can, at their option, send requests for reimbursement directly to Ford, as previously noted. Requests for reimbursement sent directly to Ford may take up to 60 days to process. Whether the owner chooses to pursue reimbursement requests through a dealer or directly through Ford, the owner will be directed to submit the required documentation, upon which reimbursement eligibility will be determined. Required Documentation The reimbursement determination will depend upon the information provided by the customer. Consistent with Part 573.13 (d)(4) the following information must be submitted: • Claimant name and address • Vehicle make, model, and model year • Vehicle identification number (VIN) and, for replacement equipment, a description of such equipment or, for tires, the model, size and TIN (DOT code) • Identification of the recall number (either the Ford recall number or the NHTSA recall number) • Identification of the owner of the recalled vehicle at the time that the pre-notification remedy was obtained • An original receipt for the pre-notification remedy that includes a breakdown of the amount for parts, labor, other costs and taxes, including costs for the replacement item. Where the receipt covers work other than to address the recall or noncompliance, Ford may require the claimant to separately identify costs that are eligible for reimbursement. • If the remedy was obtained during the warranty period, documentation indicating that the warranty was not honored or the warranty repair did not correct the problem related to the recall. Failure to submit all of the above information may result in denial of the reimbursement request. Version 04-23-19 Additional Information The Part 577 required owner notice will provide a toll-free telephone number through which specific information about the reimbursement plan can be requested from Ford. This general reimbursement plan will be incorporated into notifications pursuant to Part 573.6 by reference. Information specific to an individual recall also may be incorporated into the Part 573.6 notification.

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OMB Control No.: 2127-0004 Part 573 Safety Recall Report 22V-454 The information contained in this report was submitted pursuant to 49 CFR §573 Manufacturer Name : Ford Motor Company Submission Date : JUN 24, 2022 NHTSA Recall No. : 22V-454 Manufacturer Recall No. : 22C13 Manufacturer Information : Manufacturer Name : Ford Motor Company Address : 330 Town Center Drive Suite 500 Dearborn MI 48126-2738 Company phone : 1-866-436-7332 Population : Number of potentially involved : 1,000 Estimated percentage with defect : 8 % Vehicle Information : Vehicle 1 : 2022-2022 Lincoln Aviator Vehicle Type : LIGHT VEHICLES Body Style : Power Train : NR Descriptive Information : Affected vehicles have engine rails that may not meet FMVSS requirements. Ford’s team reviewed supplier records to determine the population of affected parts which includes as many as 77. Ford used vehicle assembly plant records to identify the vehicle population, which includes 1000 Explorer and Aviator vehicles built from April 4, 2022, through May 4, 2022. Ford is evaluating plant quality data to confirm the vehicle population which may cause the volumes to change after this defect notice is submitted. An update will be provided to the Agency after the investigation is completed. These vehicles are not produced in VIN order. Information as to the applicability of this action to specific vehicles can best be obtained by either calling Ford’s toll-free line (1-866-436-7332) or by contacting a local Ford or Lincoln dealer who can obtain specific information regarding the vehicles from the Ford On-line Automotive Service Information System (OASIS) database. Production Dates : APR 04, 2022 – MAY 04, 2022 VIN Range 1 : Begin : NR End : NR Not sequential Part 573 Safety Recall Report 22V-454 Page 2 The information contained in this report was submitted pursuant to 49 CFR §573 Vehicle 2 : 2022-2022 Ford Explorer Vehicle Type : LIGHT VEHICLES Body Style : Power Train : NR Descriptive Information : Affected vehicles have engine rails that may not meet FMVSS requirements. Ford’s team reviewed supplier records to determine the population of affected parts which includes as many as 77. Ford used vehicle assembly plant records to identify the vehicle population, which includes 1000 Explorer and Aviator vehicles built from April 4, 2022, through May 4, 2022. Ford is evaluating plant quality data to confirm the vehicle population which may cause the volumes to change after this defect notice is submitted. An update will be provided to the Agency after the investigation is completed. These vehicles are not produced in VIN order. Information as to the applicability of this action to specific vehicles can best be obtained by either calling Ford’s toll-free line (1-866-436-7332) or by contacting a local Ford or Lincoln dealer who can obtain specific information regarding the vehicles from the Ford On-line Automotive Service Information System (OASIS) database. Production Dates : APR 04, 2022 – MAY 04, 2022 VIN Range 1 : Begin : NR End : NR Not sequential Description of Defect : Description of the Defect : Vehicles included in this action were built with an engine rail that may not maintain its integrity in a crash and as a result may not meet FMVSS 208 Occupant Crash Protection/301 Fuel System Integrity requirements. FMVSS 1 : 208 – Occupant crash protection FMVSS 2 : 301 – Fuel system integrity Description of the Safety Risk : An annealed engine rail may come loose from the front subframe, resulting in a clunking noise during acceleration, deceleration, or contact with a pothole, speedbump or other similar road surface irregularity. An annealed aluminum engine rail may have degraded mechanical properties, and as a result may not meet FMVSS 208 Occupant Crash Protection/301 Fuel System Integrity requirements. A vehicle that does not comply with FMVSS 208/301 increases the risk of injury in a crash. Description of the Cause : Root Cause is still under investigation. Preliminary root cause investigation indicated that the supplier sent the aluminum engine rails to a sub-supplier for an unapproved repair procedure to remove an e-coat common cause visual defect that did not meet acceptance criteria. At the sub-supplier, an oven was used to strip the e-coat off, which annealed the aluminum rails and affected the mechanical properties. The annealed aluminum material does not meet the design intent yield strength requirement. Part 573 Safety Recall Report 22V-454 Page 3 The information contained in this report was submitted pursuant to 49 CFR §573 Identification of Any Warning that can Occur : An annealed engine rail may come loose from the front subframe, resulting in a clunking noise during acceleration, deceleration, or contact with a pothole, speedbump, or other similar road surface irregularity. Involved Components : Component Name 1 : Engine Rail sub-assembly Component Description : Apron Assembly IC Engine Component Part Number : RH: L1MB-16A044-A, APR & FRT S-M ASY Component Name 2 : Engine Rail sub-assembly Component Description : Apron Assembly IC Engine Component Part Number : LH: L1MB-16A045-A, APR & FRT S-M ASY LH Component Name 3 : Engine Rail sub-assembly Component Description : Apron Assembly PHEV Component Part Number : RH: L1MB-16A044-D, APR & FRT S-M ASY Component Name 4 : Engine Rail sub-assembly Component Description : Apron Assembly PHEV Component Part Number : LH: L1MB-16A045-D, APR & FRT S-M ASY LH Supplier Identification : Component Manufacturer Name : Autokiniton Global Group Address : 12350 South Avenue O Chicago Illinois 60633-1171 Country : United States Part 573 Safety Recall Report 22V-454 Page 4 The information contained in this report was submitted pursuant to 49 CFR §573 Chronology : See attached Description of Remedy : Description of Remedy Program : Owners will be notified by mail and instructed to take their vehicle to a Ford or Lincoln dealer for inspection of the engine rail. The engine rail inspection includes a strength test. If the vehicle does not pass the minimum strength test, customers will be given the option of a replacement of the engine rail assembly or, because of the extensive nature of this repair, vehicle replacement or buyback. Customers choosing to have their vehicle repaired instead of a buyback, may be offered options like an extended warranty and/or reimbursement payments. Timing for engine rails is not yet defined. Customers will be sent awareness letters and instructed to bring their vehicles in when parts become available. Rentals will be provided for vehicles being repaired and other customers as required. There will be no charge for this service. Ford provided the general reimbursement plan for the cost of remedies paid for by vehicle owners prior to notification of a safety recall in May 2022. The ending date for reimbursement eligibility is estimated to be August 15, 2022. Ford will forward a copy of the notification letters to dealers to the agency when available. How Remedy Component Differs from Recalled Component : The new engine rail assemblies will meet design intent yield strength requirements. Identify How/When Recall Condition was Corrected in Production : Current production engine rails meet Ford design requirements and FMVSS 208/301 Recall Schedule : Description of Recall Schedule : Notification to dealers is expected to occur on June 27, 2022. Mailing of owner notification letters is expected to begin August 1, 2022 and is expected to be completed by August 5, 2022. Ford is still validating the service remedy for this issue. Timing for remedy parts is still being developed. An update will be provided to the Agency after the sourcing is completed. Part 573 Safety Recall Report 22V-454 Page 5 The information contained in this report was submitted pursuant to 49 CFR §573 Planned Dealer Notification Date : JUN 27, 2022 – JUN 27, 2022 Planned Owner Notification Date : AUG 01, 2022 – AUG 05, 2022 * NR – Not Reported

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OMB Control No.: 2127-0004 Part 573 Safety Recall Report 22V-454 The information contained in this report was submitted pursuant to 49 CFR §573 Manufacturer Name : Ford Motor Company Submission Date : AUG 02, 2022 NHTSA Recall No. : 22V-454 Manufacturer Recall No. : 22C13 Manufacturer Information : Manufacturer Name : Ford Motor Company Address : 330 Town Center Drive Suite 500 Dearborn MI 48126-2738 Company phone : 1-866-436-7332 Population : Number of potentially involved : 776 Estimated percentage with defect : 8 % Vehicle Information : Vehicle 1 : 2022-2022 Ford Explorer Vehicle Type : LIGHT VEHICLES Body Style : Power Train : NR Descriptive Information : Affected vehicles have engine rails that may not meet FMVSS requirements. Ford’s team reviewed supplier records to determine the population of affected parts which includes as many as 77. Ford used vehicle assembly plant records to identify the vehicle population, which includes 1000 Explorer and Aviator vehicles built from April 4, 2022, through May 4, 2022. Ford is evaluating plant quality data to confirm the vehicle population which may cause the volumes to change after this defect notice is submitted. An update will be provided to the Agency after the investigation is completed. August 2, 2022 Update: Affected population includes 668 Explorer and 108 Aviator vehicles built from April 4, 2022, through May 4, 2022. These vehicles are not produced in VIN order. Information as to the applicability of this action to specific vehicles can best be obtained by either calling Ford’s toll-free line (1-866-436-7332) or by contacting a local Ford or Lincoln dealer who can obtain specific information regarding the vehicles from the Ford On-line Automotive Service Information System (OASIS) database. Production Dates : APR 04, 2022 – MAY 04, 2022 VIN Range 1 : Begin : NR End : NR Not sequential Part 573 Safety Recall Report 22V-454 Page 2 The information contained in this report was submitted pursuant to 49 CFR §573 Vehicle 2 : 2022-2022 Lincoln Aviator Vehicle Type : LIGHT VEHICLES Body Style : Power Train : NR Descriptive Information : Affected vehicles have engine rails that may not meet FMVSS requirements. Ford’s team reviewed supplier records to determine the population of affected parts which includes as many as 77. Ford used vehicle assembly plant records to identify the vehicle population, which includes 1000 Explorer and Aviator vehicles built from April 4, 2022, through May 4, 2022. Ford is evaluating plant quality data to confirm the vehicle population which may cause the volumes to change after this defect notice is submitted. An update will be provided to the Agency after the investigation is completed. August 2, 2022 Update: Affected population includes 668 Explorer and 108 Aviator vehicles built from April 4, 2022, through May 4, 2022. These vehicles are not produced in VIN order. Information as to the applicability of this action to specific vehicles can best be obtained by either calling Ford’s toll-free line (1-866-436-7332) or by contacting a local Ford or Lincoln dealer who can obtain specific information regarding the vehicles from the Ford On-line Automotive Service Information System (OASIS) database. Production Dates : APR 04, 2022 – MAY 04, 2022 VIN Range 1 : Begin : NR End : NR Not sequential Description of Defect : Description of the Defect : Vehicles included in this action were built with an engine rail that may not maintain its integrity in a crash and as a result may not meet FMVSS 208 Occupant Crash Protection/301 Fuel System Integrity requirements. FMVSS 1 : 208 – Occupant crash protection FMVSS 2 : 301 – Fuel system integrity Description of the Safety Risk : An annealed engine rail may come loose from the front subframe, resulting in a clunking noise during acceleration, deceleration, or contact with a pothole, speedbump or other similar road surface irregularity. An annealed aluminum engine rail may have degraded mechanical properties, and as a result may not meet FMVSS 208 Occupant Crash Protection/301 Fuel System Integrity requirements. A vehicle that does not comply with FMVSS 208/301 increases the risk of injury in a crash. Description of the Cause : Root Cause is still under investigation. Preliminary root cause investigation indicated that the supplier sent the aluminum engine rails to a sub-supplier for an unapproved repair procedure to remove an e-coat common cause visual defect that did not meet acceptance criteria. At the sub-supplier, an oven was used to strip the e-coat off, which annealed the aluminum rails and affected the Part 573 Safety Recall Report 22V-454 Page 3 The information contained in this report was submitted pursuant to 49 CFR §573 mechanical properties. The annealed aluminum material does not meet the design intent yield strength requirement. Identification of Any Warning that can Occur : An annealed engine rail may come loose from the front subframe, resulting in a clunking noise during acceleration, deceleration, or contact with a pothole, speedbump, or other similar road surface irregularity. Involved Components : Component Name 1 : Engine Rail sub-assembly Component Description : Apron Assembly IC Engine Component Part Number : RH: L1MB-16A044-A, APR & FRT S-M ASY Component Name 2 : Engine Rail sub-assembly Component Description : Apron Assembly IC Engine Component Part Number : LH: L1MB-16A045-A, APR & FRT S-M ASY LH Component Name 3 : Engine Rail sub-assembly Component Description : Apron Assembly PHEV Component Part Number : RH: L1MB-16A044-D, APR & FRT S-M ASY Component Name 4 : Engine Rail sub-assembly Component Description : Apron Assembly PHEV Component Part Number : LH: L1MB-16A045-D, APR & FRT S-M ASY LH Supplier Identification : Component Manufacturer Name : Autokiniton Global Group Address : 12350 South Avenue O Chicago Illinois 60633-1171 Country : United States Part 573 Safety Recall Report 22V-454 Page 4 The information contained in this report was submitted pursuant to 49 CFR §573 Chronology : See attached Description of Remedy : Description of Remedy Program : Owners will be notified by mail and instructed to take their vehicle to a Ford or Lincoln dealer for inspection of the engine rail. The engine rail inspection includes a strength test. If the vehicle does not pass the minimum strength test, customers will be given the option of a replacement of the engine rail assembly or, because of the extensive nature of this repair, vehicle replacement or buyback. Customers choosing to have their vehicle repaired instead of a buyback, may be offered options like an extended warranty and/or reimbursement payments. Timing for engine rails is not yet defined. Customers will be sent awareness letters and instructed to bring their vehicles in when parts become available. Rentals will be provided for vehicles being repaired and other customers as required. There will be no charge for this service. Ford provided the general reimbursement plan for the cost of remedies paid for by vehicle owners prior to notification of a safety recall in May 2022. The ending date for reimbursement eligibility is estimated to be August 15, 2022. Ford will forward a copy of the notification letters to dealers to the agency when available. How Remedy Component Differs from Recalled Component : The new engine rail assemblies will meet design intent yield strength requirements. Identify How/When Recall Condition was Corrected in Production : Current production engine rails meet Ford design requirements and FMVSS 208/301 Recall Schedule : Description of Recall Schedule : Notification to dealers is expected to occur on June 27, 2022. Mailing of owner notification letters is expected to begin August 1, 2022 and is expected to be completed by August 5, 2022. Ford is still validating the service remedy for this issue. Timing for remedy parts is still being developed. An update will be provided to the Agency after the sourcing is completed. Part 573 Safety Recall Report 22V-454 Page 5 The information contained in this report was submitted pursuant to 49 CFR §573 August 2 , 2022 Update: Mailing of owner notification letters instructing customers to take their vehicle to a Ford dealer is expected to be completed in the late 3rd quarter of calendar year 2022. Planned Dealer Notification Date : JUN 27, 2022 – JUN 27, 2022 Planned Owner Notification Date : AUG 15, 2022 – AUG 19, 2022 * NR – Not Reported

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22C13 – Inspect Engine Rail Assembly – 2022 Lincoln Aviator & Ford Explorer

Summary

Remedy

Notes

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