Safety Recall 22S08 – Hydroboost or Hydromax Power Steering Pressure Line Inspection – 2021-2022 Ford Econoline

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February 16, 2022 NHTSA CAMPAIGN NUMBER: 22V089000

Power Steering Pressure Line May Detach and Leak

A sudden loss of power steering fluid can result in a loss of power steering and power brake assist, increasing the risk of a crash.

 

NHTSA Campaign Number: 22V089

Manufacturer Ford Motor Company

Components STEERING, SERVICE BRAKES, HYDRAULIC

Potential Number of Units Affected 44,219

 

Summary

Ford Motor Company (Ford) is recalling certain 2021-2022 E-350 and E-450 vehicles equipped with dual rear wheels. An inadequate connection between the power steering pressure line and the brake Hydroboost unit may result in a sudden loss of power steering fluid.

 

Remedy

Dealers will inspect the connection between the power steering lines and the Hydroboost unit, and replace the power steering lines, as necessary, free of charge. Owner notification letters were mailed on March 18, 2022. Owners may contact Ford customer service at 1-866-436-7332. Ford’s number for this recall is 22S08.

 

Notes

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.

 

Check if your Vehicle has a Recall

 


February 17, 2022

NEW VEHICLE DEMONSTRATION / DELIVERY HOLD –
Safety Recall 22S08
Certain 2021-2022 Model Year Econoline Vehicles Equipped with Dual Rear Wheels
Hydroboost or Hydromax® Power Steering Pressure Line Inspection

 

AFFECTED VEHICLES

Vehicle Model Year Assembly Plant Build Dates
Econoline 2021-2022 Ohio Assembly May 11, 2019 through June 17, 2021

 

REASON FOR THIS SAFETY RECALL

In some of the affected vehicles, the power steering pressure line may be inadequately connected to the brake Hydroboost unit, which may result in a leak or sudden loss of power steering fluid. Sudden loss of power steering fluid may result in a loss of power steering assist, requiring increased steering effort, and loss of power brake assist, requiring increased force on the pedal to brake, potentially resulting in increased stopping distance. A sudden loss of power steering assist and power brake assist increases the risk of a crash.

 

SERVICE ACTION

Before demonstrating or delivering any new in-stock vehicles involved in this recall, dealers are to inspect the power steering pressure line at the quick-connect fitting. If the connection fails the inspection described in Attachment III, the power steering lines will be replaced. This service must be performed on all affected vehicles at no charge to the vehicle owner.

 

OWNER NOTIFICATION AND MAILING SCHEDULE

Owner letters are expected to be mailed the week of March 7, 2022. Dealers should repair any affected vehicles that arrive at their dealerships, whether or not the customer has received a letter.

 

SOLD VEHICLES

  • Ford has not issued instructions to stop selling/delivering or driving used vehicles under this safety recall. Owners should contact their dealer for an appointment to have their vehicles remedied as soon as practicable. Owners can continue to safely drive their vehicles.
  • Immediately contact any of your affected customers whose vehicles are not on your VIN list but are identified in OASIS. Give the customer a copy of the Owner Notification Letter (when available) and schedule a service date.
  • Correct other affected vehicles identified in OASIS which are brought to your dealership.
  • Dealers are to prioritize repairs of customer vehicles over repairs of new and used vehicle inventory.

 

STOCK VEHICLES

  • Correct all affected units in your new vehicle inventory before delivery.
  • Use OASIS to identify any affected vehicles in your used vehicle inventory.

 

DEALER-OPERATED RENTAL VEHICLES

The Fixing America’s Surface Transportation (FAST) Act law effective June 2016 prohibits a rental company from selling, renting or leasing vehicles subject to a safety or compliance recall. Please consult your legal counsel for legal advice.

 

TITLE BRANDED / SALVAGED VEHICLES

Affected title branded and salvaged vehicles are eligible for this recall.

 

OWNER REFUNDS

  • This safety recall must still be performed, even if the owner has paid for a previous repair. Claiming a refund will not close the recall on the vehicle.
  • Ford Motor Company is offering a refund for owner-paid repairs covered by this recall if the repair was performed prior to the date indicated in the reimbursement plan, which is posted with this bulletin. Owners are directed to seek reimbursement through authorized dealers or, at their option, directly through Ford Motor Company at P.O. Box 6251, Dearborn, MI 48121-6251.
  • Dealers are also pre-approved to refund owner-paid emergency repairs that were performed away from an authorized servicing dealer after the end date specified in the reimbursement plan. Non-covered repairs, or those judged by Ford to be excessive, will not be reimbursed.
  • Refunds will only be provided for the cost associated with leaking power steering quick-connect fitting requiring replacement.  

 

RENTAL VEHICLES

Dealers are pre-approved for up to one day for a rental vehicle. Follow Extended Service Plan (ESP) guidelines for dollar amounts. Rentals will only be reimbursed for the day(s) the vehicle is at the dealership for part replacement. Prior approval for more than one rental day is required from the SSSC. Contact the SSSC via the SSSC Web Contact Site for consideration and approval if appropriate.

 

PARTS

Part Number Description Order Quantity
LC2Z- 3A717-D Power Steering Pressure Hose (Stripped chassis) 1
LC2Z-3A717-C Power Steering Pressure Hose (Cutaway chassis)
4C2Z-3A719-B Power Steering Jumper Line (Stripped and Cutaway) 1
XT-10-QLVC Safety Recall 22S08 - Hydroboost or Hydromax Power Steering Pressure Line Inspection - 2021-2022 Ford Econoline | small light Transmission Fluid (up to 1 quart required for top off) Up to one quart

 


CERTAIN 2021-2022 MODEL YEAR ECONOLINE VEHICLES EQUIPPED WITH DUAL REAR WHEELS — HYDROBOOST OR HYDROMAX® PRESSURE LINE INSPECTION

 

SERVICE PROCEDURE

1. Locate the power steering pump to Hydromax pressure line and inspect if the line is a newer design or original design. Note which Hydromax pressure line is equipped and then proceed to Step 2.
See Figures 1a and 1b.

 

2. Locate the hydraulic booster jumper line and inspect if the line is a newer design or original design.
Note which hydraulic booster jumper line is equipped and then proceed to Step 3.
See Figures 1a, 2a, 2b.

 

3. Is the vehicle equipped with new or original Hydromax pressure line and hydraulic booster jumper line?

– NEW Hydromax pressure line and NEW hydraulic booster jumper line – No Further Action is Required.

– OLD Hydromax pressure line and OLD hydraulic booster jumper line – Proceed to Step 4.

– OLD Hydromax pressure line and NEW hydraulic booster jumper line – Proceed to Hydro-Boost Line Replacement Procedure, on Page 5.

– NEW Hydromax pressure line and OLD hydraulic booster jumper line – Proceed to Hydro-Boost Line Replacement Procedure, on Page 5.

 

4. Using a 4 in (101.6 mm) extension and a 1/4 in (0.25 in / 6.35 mm) wide flat blade impact screw driver bit, insert the bit between the space in the Hydromax Pressure Line to hydraulic booster jumper line at a 90 degree angle to the connection and apply 12 Nm (8.85 lb-ft) of torque to attempt to separate the line connection. NOTE: DO NOT EXCEED 12 Nm (8.85 lb-ft). See Figure 3.

• Did the lines disconnect?

– NO – Proceed to Step 5.

– YES – Does not pass inspection – Proceed to Hydro-Boost line replacement procedure, on Page 5.

 

5. Using a 3 mm (0.118 in) brake lining thickness gauge (Matco Tools part number BG842 or equivalent), attempt to insert in the gap of the Hydromax Pressure Line to hydraulic booster jumper line to determine if the gap is larger than 3 mm (0.118 in). Can you insert a 3mm gauge into the gap? Ensure you are using the 3 mm (0.118 in) part of the gauge and not the tool thickness. See Figures 4a and 4b.

• Is the gap greater than 3 mm (0.118 in)?

– NO – Passes inspection – No Further action is required and the vehicle can be released.

– YES – Does not pass inspection – Proceed to Hydro-Boost Line Replacement Procedure Replacement Procedure, on Page 5.

 

Hydro-Boost Line Replacement Procedure

IMPORTANT! If Hydro-Boost line replacement is required the Hydro-Boost line jumper will also need to be replaced. DO NOT bend the lines to fit the new line to old jumper. See Figure 4.

1. Remove the hydraulic booster jumper line bracket nuts and bracket. Please follow the Workshop Manual (WSM) procedures in Section 211-02 Power Steering > Removal and Installation > Power Steering Pump to Hydromax Pressure Line, Exploded View for illustration.

2. Remove the hydraulic booster jumper line from the hydraulic booster. Please follow the WSM procedures in Section 211-02.

3. Replace the power steering pump to hydromax pressure line and hydraulic booster jumper line. Please follow the WSM procedures in Section 211-02.

4. Reinstall the jumper line bracket and nuts. Please follow the WSM procedures in Section 211-02.

IMPORTANT NOTE: Federal law prohibits selling motor vehicle parts or components that are under safety, compliance, or emissions recall. Unless a part is requested to be returned to Ford, all parts replaced under this FSA must be scrapped in accordance with all applicable local, state and federal environmental protection and hazardous material regulations. Refer to the Parts Retention, Return, & Scrapping section of the FSA dealer bulletin for further information.

 


Ford Motor Company (Ford) Recall No. 22S08 Chronology

CERTAIN 2021-2022 MODEL YEAR E-SERIES VEHICLES EQUIPPED WITH DUAL REARWHEELS – HYDROBOOST LINE LEAKS

Date of Submission: February 16, 2022

Chronology of Defect / Noncompliance Determination 

Provide the chronology of events leading up to the defect decision or test data for the noncompliance decision.

May 2021
On May 27, 2021, Ford’s Critical Concern Review Group (CCRG) initiated an investigation into reports of leaking power steering pressure lines on 2021 Model Year E-Series vehicles based on a notable increase in service part orders.  The power steering pressure line connects the power steering pump to the brake Hydroboost unit with a quick-connect fitting.  Affected ESeries vehicles are produced by Ford as incomplete chassis units that are then modified or upfit into completed vehicles by body builders.

June – September 2021
As part of Ford’s investigation, parts from the field were obtained for evaluation.  Ford also contacted technicians who had repaired complaint vehicles to learn what they observed.  Part return analysis and dealer technician feedback indicated that leaks and disconnections were being observed at the quick-connect fitting.  Ford investigated potential factors that could contribute to improper connections, including part quality, installation procedure and aftermarket body builder/customer upfit modifications.

Ford’s review of records indicates that the first warranty report for a power steering fluid leak potentially related to this concern was received May 29, 2020.  Ford identified one Vehicle Owner Questionnaire (VOQ), ODI #11424629 submitted on July 13, 2021, alleging leaking power steering fluid and difficulty steering.

Ford Engineering identified that an incomplete connection of the snap-ring in the retention groove can occur due to side loading during initial installation of the quick-connect fitting as a result of ergonomic constraints.  It was noted that power steering lines with revised routing and connection angle at the Hydroboost unit were introduced into production in June, 2021 to address ergonomic feedback from assembly plant personnel.

Concurrent to analysis of parts, processes and records, Ford monitored ongoing field data to understand the occurrence rate and customer experience of a power steering fluid leak at the quick connect fitting versus a sudden disconnect of the fitting.  There were no accidents or injuries attributed to this concern.  Ford Engineering’s initial assessment was that an incomplete pressure line connection would most likely exhibit leaks under the vehicle at low time-inservice/mileage, and that any sudden disconnection would be expected to result at low time in service.

October – December 2021
Ford continued to monitor the field data, including reports from its fleet customers, and identified a second VOQ (ODI #11445045) submitted on December 27, 2021 potentially related to this concern.

 

January – February 2022
Ford reviewed its field data and, as of December 31, 2021, is aware of 2,062 warranty claims alleging either power steering pressure line leaks or separation at the quick-connect fitting, or involving replacement of the power steering pressure line for an unknown cause.  Some of the claims alleging a sudden disconnect occurred later in the vehicle’s life, leading to a revision of the initial assessment that this would be a low time in service failure.  Ford is not aware of any reports for vehicles produced after introduction of the new production power steering lines. There were no accidents or injuries attributed to this concern.

February 2022
On February 9, 2022, Ford’s Field Review Committee reviewed the concern and approved a field action.

Ford is not aware of any reports of accident or injury related to this condition.

 


4 Affected Products

Vehicles

MAKE MODEL YEAR
FORD E-350 2021-2022
FORD E-450 2021-2022

 


10 Associated Documents

Defect Notice 573 Report

RCLRPT-22V089-9849.PDF 215.682KB

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Recall Acknowledgement

RCAK-22V089-1059.pdf 645.296KB

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Manufacturer Notices(to Dealers,etc) – Dealer Bulletin re NEW VEHICLE DEMONSTRATION / DELIVERY HOLD – Safety Recall 22S08 Certain 2021-2022 Model Year Econoline Vehicles Equipped with Dual Rear Wheels Hydroboost or Hydromax® Power Steering Pressure Line Inspection

RCMN-22V089-5302.pdf 1097.578KB

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Miscellaneous Document – Ford Motor Company (Ford) Recall No. 22S08 Chronology

RMISC-22V089-4180.pdf 19.018KB

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ISSUED Owner Notification Letter(Part 577)

RCONL-22V089-1849.pdf 54.034KB

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Recall Quarterly Report #1, 2022-1

RCLQRT-22V089-1893.PDF 211.145KB

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ISSUED Renotification Notice

RCRN-22V089-6235.pdf 549.16KB

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Recall Quarterly Report #2, 2022-2

RCLQRT-22V089-2605.PDF 211.251KB

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Recall Quarterly Report #3, 2022-3

RCLQRT-22V089-7408.PDF 211.342KB

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Recall Quarterly Report #4, 2022-4

RCLQRT-22V089-6262.PDF 211.454KB

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Latest Recalls Documents

https://www-odi.nhtsa.dot.gov/acms/cs/documentList.xhtml?docId=22V089&docType=RCL

 


NHTSA ID Number: 10209442

Manufacturer Communication Number: CSR 537

Summary

Altec Industries, Inc. has received notification from Ford Motor Company that a condition exists relating to motor vehicle safety, compliance, or emissions in a vehicle you possess that is equipped with Altec equipment. Ford Motor Company has decided that a defect that relates to motor vehicle safety exists in certain 2021 through 2022 model year Econoline vehicles equipped with dual rear wheels built from May 11, 2019, through June 17, 2021.

Schedule repair with your authorized Ford dealer.

 


IMPORTANT SAFETY RECALL

This notice applies to your vehicle. Refer to the provided list.

NHTSA Safety, FMVSS Compliance, or Emissions Recall

 

Dear Altec Owner,

This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act and the Canada Motor Vehicle Safety Act.

Altec Industries, Inc. has received notification from an Original Equipment Manufacturer (OEM) that a condition exists relating to motor vehicle safety, compliance, or emissions in a vehicle you possess that is equipped with Altec equipment.

Refer to the attached documentation that follows this letter. If you have additional questions, please contact your Altec Account Manager. You may also contact the OEM using the contact information provided in the attached recall notice.

For US owners: after contacting the OEM according to the attached notice, if you are still not able to have the safety condition remedied within a reasonable time, you may write to: Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue SE, Washington, DC 20590 or call 1-888-327-4236 (TTY: 1-800-424-9153) or go to http://www.safercar.gov.

If you had this repair performed before you received this letter, you may be eligible to receive reimbursement for the cost of obtaining a pre-notification remedy of the problem associated with this recall.

If you have sold or retired the unit, update the records through Altec Connect. If you have leased this equipment to another person or company, you are required by Federal Law to forward a copy of this notice to the lessee by first class mail within ten (10) days of the receipt of this notice.

We appreciate your assistance in following this action in the interest of your safety and continued satisfaction with Altec products.

Thank you for your immediate attention on this important matter.

 


Component/Supplier Recall CSR537

Econoline HydroBoost Power Steering Line

(Ford 22S08 — NHTSA 22V089)

 

Units Affected: Certain 2021 through 2022 model year Econoline vehicles equipped with dual rear wheels built from May 11, 2019 through June 17, 2021. Verify your unit is affected by reviewing the attached list or accessing Altec Connect.

 

Background: Altec is committed to providing our customers reliable products from initial delivery throughout the useful life of the machine.

Ford Motor Company has decided that a defect which relates to motor vehicle safety exists in your vehicle with the VIN shown in the attached list.

Refer to the included communication from Ford for more information.

 

Customer Action: Schedule repair with your authorized Ford dealer.

 

Requirements: Altec is not able to perform this repair. The work must be completed by an authorized Ford dealer.

 

Completion and Warranty: This repair is not covered under the Altec Warranty Policy.

 

Altec Contact Info:

Altec Connect: connect.altec.com/login

Phone: 1-877-GO ALTEC (1-877-462-5832) | Options: 1 – Parts; 2 – Shop Service; 3 – Mobile Service; 4 – Technical Support; 5 – Global Rental Service Request; 6 – Chassis Repair

 


1 Associated Document

Manufacturer Communications

CSR 537

Released: Apr. 1, 2022

https://www.nhtsa.gov/recalls?nhtsaId=10209442

MC-10209442-0001.pdf 2055.297KB

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