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NHTSA ID Number: 10189759
Manufacturer Communication Number: 21N06
Summary
Certain 2013-2016 Model Year F-Series Super Duty 6.7L Diesel and 2015-2019 Model Year Transit 3.2L Diesel Vehicles
Selective Catalyst Reduction System Warranty Extension
In all of the affected vehicles, the onboard diagnostic (OBD) system initially contained a software error that prevented illumination of the malfunction indicator light (MIL) if a certain fault was present in the SCR. Since the PCM was reprogrammed under Emissions Recall 21E01, the OBD system is now able to detect this SCR fault previously masked by the software error and can light the MIL if faults are found to be present
21 Affected Products
Vehicles
MAKE | MODEL | YEAR |
FORD | F-250 SD | 2013-2016 |
FORD | F-350 SD | 2013-2016 |
FORD | F-450 SD | 2013-2016 |
FORD | F-550 SD | 2013-2016 |
FORD | TRANSIT | 2015-2019 |
PROGRAM TERMS
Vehicles must have Emissions Recall 21E01 completed and claimed in the One Warranty System (OWS) or the Dealer Management System (DMS) before Customer Satisfaction Program 21N06 is activated in OASIS.
This program extends the warranty coverage of the catalytic converter portion of the selective catalyst reduction (SCR) system for twelve months of service, beginning on the date the powertrain control module (PCM) is reprogrammed under Emissions Recall 21E01. This program only applies if an SCR (converter) fault is detected and it is related to a diagnostic trouble code (DTC) P20EE identified after 21E01 has been performed.
This is a one-time repair program.
Customer Satisfaction Program 21N06 expires twelve months after Emissions Recall 21E01 is completed or December 31, 2024, whichever occurs first. Vehicles will no longer be eligible for free service under 21N06 after December 31, 2024 with or without Emissions Recall 21E01 performed. After 21N06 expires, the SCR (converter) may remain covered under the original warranty terms and conditions.
Coverage is automatically transferred to subsequent owners.
VEHICLES COVERED BY THIS PROGRAM
Vehicle | Model Year | Assembly Plant | Build Dates |
F-Series Super Duty | 2013-2016 | Kentucky Truck | April 16, 2012 through July 03, 2016 |
Transit | 2015-2019 | Kansas City | February 10, 2014 through Oct 24, 2019 |
REASON FOR PROVIDING EXTENDED WARRANTY COVERAGE
In all of the affected vehicles, the onboard diagnostic (OBD) system initially contained a software error that prevented illumination of the malfunction indicator light (MIL) if a certain fault was present in the SCR. Since the PCM was reprogrammed under Emissions Recall 21E01, the OBD system is now able to detect this SCR fault previously masked by the software error and can light the MIL if faults are found to be present.
It is possible that a) the SCR had a fault during its original warranty period and before Emissions Recall 21E01 was completed, b) the PCM was reprogrammed after January 15, 2020, with an update that already included the corrections included in 21E01 and since then the OBD system has now identified a fault in the SCR, and c) the original warranty for the SCR has since expired. For customer satisfaction, we are extending the warranty of the SCR (converter) to cover this possible pre-existing fault situation.
SERVICE ACTION
If a vehicle exhibits MIL illumination with DTC P20EE present and the vehicle is still eligible for 21N06, dealers are to provide a one-time repair of the SCR (converter). For Super Duty vehicles, the SCR is part of the Catalyst and Particulate Filter Assembly. This service must be performed at no charge to the vehicle owner.
NOTE: Vehicles are only eligible for 21N06 after Emissions Recall 21E01 has been claimed.
OWNER NOTIFICATION AND MAILING SCHEDULE
Owner Letters are expected to be mailed in the second quarter of 2021. For vehicles eligible for 21N06, dealers should repair any affected vehicles that experience an SCR (converter) fault related to a P20EE DTC, whether or not the customer has received a letter.
TITLE BRANDED / SALVAGED VEHICLES
Title branded, salvaged vehicles and vehicles with cancelled warranty coverage are eligible for this program unless emission coverage is explicitly cancelled, as indicated by one of the following OASIS Warranty Cancellation Messages only:
- SCRAPPED UNIT – ALL WARRANTY CANCELLED – TOTAL INCLUDING EMISSIONS
- ALL WARRANTY CANCELLED INCLUDING EMISSIONS
OWNER REFUNDS
- Ford Motor Company is offering a refund for owner-paid repairs covered by this program if the repair was performed after January 15, 2020, and before the date of the Owner Notification Letter under the conditions noted below. This refund offer expires June 30, 2022.
- Dealers are also pre-approved to refund owner-paid emergency repairs that were performed away from an authorized servicing dealer after the date of the Owner Notification Letter. Noncovered repairs, or those judged by Ford to be excessive, will not be reimbursed.
NOTE: Refunds will only be provided for the cost associated with an SCR (converter) replacement after the PCM was reprogramed. The PCM must have been reprogramed on or after January 15, 2020, for this refund to apply. Even if the PCM was previously reprogrammed on or after January 15, 2020, Emissions Recall 21E01 completion and claim submittal is required before 21N06 is activated in OASIS and before refunds can be processed.
PARTS
Super Duty Vehicles Only (the following parts are under order restrictions)
Part Number | Description | Order Quantity | Claim Quantity |
DC3Z-5H270-C | 2013-2014 Wide Frame / Pickup –
Catalyst and Particulate Filter Assembly (SCR) |
As Needed | 1 |
FC3Z-5H270-C | 2015-2016 Wide Frame/Pickup –
Catalyst and Particulate Filter Assembly (SCR) |
As Needed | 1 |
FC3Z-5H270-D | 2015-2016 Narrow Frame/Chassis Cab –
Catalyst and Particulate Filter Assembly (SCR) |
As Needed | 1 |
Less than 2% of the affected vehicle population is expected to require a SCR replacement.
Model Year Specific Parts – Super Duty Vehicles Only
Part Number | Description | Order Quantity | Claim Quantity |
DC3Z-5H270-D | 2013-2014 Narrow Frame / Chassis Cab – Catalyst / SCR | As Needed | 1 |
W711407-S900 | 2013-2014 Bolts – Exhaust Lower Downpipe to Catalyst
(4 per pkg, 4 req’d) |
As Needed | 4 |
W718005-S900![]() |
2015-2016 Bolts-Exhaust Lower Downpipe to Catalyst
(2 per pkg, 2 req’d) |
As Needed | 2 |
2013-2016 Super Duty Vehicles
Part Number | Description | Order Quantity | Claim Quantity |
W520113-S441![]() |
Nuts – Catalyst to Exhaust Intermediate Pipe | 3 | 3 |
BC3Z-5E241-A![]() |
Gasket – Catalyst to Exhaust Intermediate Pipe | 1 | 1 |
BC3Z-5L227-K ![]() |
Reductant Pump Asy. and Hardware Kit, Only Certain Narrow Frame Super Duty – Ref: Workshop Manual | As Needed | 1 |
PM-27-GAL ![]() |
Diesel Exhaust Fluid (DEF) | See DEF Table |
2015 Transit Vehicles Only
Part Number | Description | Order Quantity | Claim Quantity |
CK4Z-5F250-D | Downstream Catalyst (SCR) | 1 | 1 |
W710382-S900 | Bolts – Catalyst to Catalyst | 2 | 2 |
CK4Z-9450-A | Gasket – Catalysts to Catalyst | 1 | 1 |
PM-27-GAL ![]() |
Diesel Exhaust Fluid (DEF) | See DEF Table |
2016-2019 Transit Vehicles Only
Part Number | Description | Order Quantity | Claim Quantity |
GK4Z-5F250-G | Downstream Catalyst (SCR) | 1 | 1 |
W710382-S900 | Bolts – Catalyst to Catalyst | 2 | 2 |
CK4Z-9450-A | Gasket – Catalysts to Catalyst | 1 | 1 |
PM-27-GAL ![]() |
Diesel Exhaust Fluid (DEF) | See DEF Table |
DEF Table – All Vehicles – Quantity Varies by Vehicle
Part Number | Description | Order Quantity | Claim Quantity |
PM-27-GAL ![]() |
Super Duty Pickup / Single Cab – Diesel Exhaust Fluid (DEF) – 1 Gallon container (6 per pkg, 5 Gallons req’d) | 1 | 5 |
Super Duty Chassis Cab – Diesel Exhaust Fluid (DEF) – 1 Gallon container (6 per pkg, 6 Gallons req’d) | 6 | ||
Transit – Diesel Exhaust Fluid (DEF) – 1 Gallon container (6 per pkg, 5.5 Gallons req’d) | 6 |
All Vehicles
Part Number | Description | Order Quantity | Claim Quantity |
XL-1 ![]() |
Motorcraft® Penetrating and Lock Lubricant | Claim as Misc. Other Up to $5 Total | |
XL-2 ![]() |
Motorcraft® High Temp Nickel Anti-Seize Lubricant | ||
XG-1-C ![]() |
Premium Long-Life Grease | ||
or | |||
XG-1-K |
CERTAIN 2013-2016 MODEL YEAR F-SERIES SUPER DUTY 6.7L DIESEL AND 2015-2019 MODEL YEAR TRANSIT 3.2L DIESEL VEHICLES — SELECTIVE CATALYST REDUCTION SYSTEM WARRANTY EXTENSION
SERVICE PROCEDURE
NOTICE: Do not use silicone based sprays or lubricants on any components installed onto or around the diesel exhaust system or intake air distribution and filtering system. Silicone reacts with the Nitrogen Oxides (NOx) sensor and may cause permanent damage to the NOx sensor.
NOTE: Vehicles are only eligible for FSA 21N06 after FSA 21E01 has been claimed.
NOTE: After the 21E01 calibration, it may take several customer drive cycles for the new calibration to recognize faults of the Selective Catalytic Reduction (SCR) system, which for the Super Duty is part of the Catalyst and Particulate Filter Assembly.
1. Using the appropriate Ford diagnostic scan tool, check for DTC’s. Is DTC P20EE present?
Yes – Proceed to Step 2.
No – This FSA does not apply. For all other DTC’s, please refer to the Powertrain Control and Emission Diagnostics (PC/ED) Manual for normal diagnostics as required.
2. Remove and discard the following components per vehicle:
– For Transit vehicles, replace the Selective Catalytic Reduction (SCR) Assembly.
Please follow the Workshop Manual procedures in Section 309-00C.
– For Super Duty vehicles, replace the Catalyst and Particulate Filter Assembly.
Please follow the Workshop Manual procedures in Section 309-00.
3. Install the following components per vehicle:
– For Transit vehicles, install a new Selective Catalytic Reduction (SCR) Assembly.
Please follow the Workshop Manual procedures in Section 309-00C.
– For Super Duty vehicles, install a new Catalyst and Particulate Filter Assembly.
Please follow the Workshop Manual procedures in Section 309-00.
IMPORTANT NOTE: Federal law prohibits selling motor vehicle parts or components that are under safety, compliance, or emissions recall. Unless a part is requested to be returned to Ford, all parts replaced under this FSA must be scrapped in accordance with all applicable local, state and federal environmental protection and hazardous material regulations. Refer to the Parts Retention, Return, & Scrapping section of the FSA dealer bulletin for further information.
SEOCONTENT-START
David J. Johnson Ford Motor Company
Director P. O. Box 1904
Service Engineering Operations Dearborn, Michigan 48121
Ford Customer Service Division
March 17, 2021
TO: All U.S. Ford and Lincoln Dealers
SUBJECT: Customer Satisfaction Program 21N06
Certain 2013-2016 Model Year F-Series Super Duty 6.7L Diesel and 2015-2019
Model Year Transit 3.2L Diesel Vehicles
Selective Catalyst Reduction System Warranty Extension
REF: NEW VEHICLE DELIVERY HOLD – Emission Recall 21E01
Customer Satisfaction Programs 21N02 and 21N05
Dated: March 17, 2021
PROGRAM TERMS
Vehicles must have Emissions Recall 21E01 completed and claimed in the One Warranty System
(OWS) or the Dealer Management System (DMS) before Customer Satisfaction Program 21N06 is
activated in OASIS.
This program extends the warranty coverage of the catalytic converter portion of the selective catalyst
reduction (SCR) system for twelve months of service, beginning on the date the powertrain control
module (PCM) is reprogrammed under Emissions Recall 21E01. This program only applies if an SCR
(converter) fault is detected and it is related to a diagnostic trouble code (DTC) P20EE identified after
21E01 has been performed.
This is a one-time repair program.
Customer Satisfaction Program 21N06 expires twelve months after Emissions Recall 21E01 is
completed or December 31, 2024, whichever occurs first. Vehicles will no longer be eligible for free
service under 21N06 after December 31, 2024 with or without Emissions Recall 21E01 performed.
After 21N06 expires, the SCR (converter) may remain covered under the original warranty terms and
conditions.
Coverage is automatically transferred to subsequent owners.
VEHICLES COVERED BY THIS PROGRAM
Vehicle Model Year Assembly Plant Build Dates
F-Series
Super Duty 2013-2016 Kentucky Truck April 16, 2012 through July 03, 2016
Transit 2015-2019 Kansas City February 10, 2014 through Oct 24, 2019
Affected vehicles are identified in OASIS.
REASON FOR PROVIDING EXTENDED WARRANTY COVERAGE
In all of the affected vehicles, the onboard diagnostic (OBD) system initially contained a software error
that prevented illumination of the malfunction indicator light (MIL) if a certain fault was present in the
SCR. Since the PCM was reprogrammed under Emissions Recall 21E01, the OBD system is now
able to detect this SCR fault previously masked by the software error and can light the MIL if faults are
found to be present.
Copyright 2021 Ford Motor Company
REASON FOR PROVIDING EXTENDED WARRANTY COVERAGE (continued)
It is possible that a) the SCR had a fault during its original warranty period and before Emissions
Recall 21E01 was completed, b) the PCM was reprogrammed after January 15, 2020, with an update
that already included the corrections included in 21E01 and since then the OBD system has now
identified a fault in the SCR, and c) the original warranty for the SCR has since expired. For customer
satisfaction, we are extending the warranty of the SCR (converter) to cover this possible pre-existing
fault situation.
SERVICE ACTION
If a vehicle exhibits MIL illumination with DTC P20EE present and the vehicle is still eligible for 21N06,
dealers are to provide a one-time repair of the SCR (converter). For Super Duty vehicles, the SCR is
part of the Catalyst and Particulate Filter Assembly. This service must be performed at no charge to
the vehicle owner.
NOTE: Vehicles are only eligible for 21N06 after Emissions Recall 21E01 has been claimed.
OWNER NOTIFICATION MAILING SCHEDULE
Owner Letters are expected to be mailed in the second quarter of 2021. For vehicles eligible for
21N06, dealers should repair any affected vehicles that experience an SCR (converter) fault related to
a P20EE DTC, whether or not the customer has received a letter.
ATTACHMENTS
Attachment I: Administrative Information
Attachment II: Labor Allowances and Parts Ordering Information
Attachment III: Technical Information
Owner Notification Letters
QUESTIONS & ASSISTANCE
For questions and assistance, contact the Special Service Support Center (SSSC) via the SSSC Web
Contact Site. The SSSC Web Contact Site can be accessed through the Professional Technician
System (PTS) website using the SSSC link listed at the bottom of the OASIS VIN report screen or
listed under the SSSC tab.
Sincerely,
David J. Johnson
Copyright 2021 Ford Motor Company
ATTACHMENT I
Page 1 of 2
Customer Satisfaction Program 21N06
Certain 2013-2016 Model Year F-Series Super Duty 6.7L Diesel and 2015-2019 Model Year Transit
3.2L Diesel Vehicles – Selective Catalyst Reduction System Warranty Extension
OASIS ACTIVATION
OASIS will be activated after Emissions Recall 21E01 is completed and claimed.
FSA VIN LISTS ACTIVATION
FSA VIN Lists will not be activated for this service action.
SOLD VEHICLES
• Only owners with affected vehicles that exhibit the covered condition will be directed to dealers
for repairs.
• Dealers are to prioritize repairs of customer vehicles over repairs of new and used vehicle
inventory.
STOCK VEHICLES
• Do not perform this program unless the affected vehicle exhibits the covered condition.
TITLE BRANDED / SALVAGED VEHICLES
Title branded, salvaged vehicles and vehicles with cancelled warranty coverage are eligible for this
program unless emission coverage is explicitly cancelled, as indicated by one of the following OASIS
Warranty Cancellation Messages only:
• SCRAPPED UNIT – ALL WARRANTY CANCELLED – TOTAL INCLUDING EMISSIONS
• ALL WARRANTY CANCELLED INCLUDING EMISSIONS
OWNER REFUNDS
• Ford Motor Company is offering a refund for owner-paid repairs covered by this program if the
repair was performed after January 15, 2020, and before the date of the Owner Notification
Letter under the conditions noted below. This refund offer expires June 30, 2022.
• Dealers are also pre-approved to refund owner-paid emergency repairs that were performed
away from an authorized servicing dealer after the date of the Owner Notification Letter. Noncovered
repairs, or those judged by Ford to be excessive, will not be reimbursed.
NOTE: Refunds will only be provided for the cost associated with an SCR (converter) replacement
after the PCM was reprogramed. The PCM must have been reprogramed on or after January 15,
2020, for this refund to apply. Even if the PCM was previously reprogrammed on or after January
15, 2020, Emissions Recall 21E01 completion and claim submittal is required before 21N06 is
activated in OASIS and before refunds can be processed.
Copyright 2021 Ford Motor Company
ATTACHMENT I
Page 2 of 2
Customer Satisfaction Program 21N06
Certain 2013-2016 Model Year F-Series Super Duty 6.7L Diesel and 2015-2019 Model Year Transit
3.2L Diesel Vehicles – Selective Catalyst Reduction System Warranty Extension
ADDITIONAL REPAIR (LABOR TIME AND/OR PARTS)
Additional repairs identified as necessary to complete the FSA should be managed as follows:
• For related damage and access time requirements, refer to the Warranty and Policy Manual –
Section 6 – Ford & Lincoln Program Policies / General Information & Special Circumstances
for FSA’s / Related Damage.
• For vehicles within new vehicle powertrain warranty coverage, no SSSC approval is required,
although related damage must be on a separate repair line with the Related Damage radio
button checked.
o Ford vehicles – 5 years or 60,000 miles
• For vehicles outside new vehicle powertrain warranty coverage, submit an Approval Request
to the SSSC Web Contact Site prior to completing the repair.
CLAIMS PREPARATION AND SUBMISSION
• NOTE: Vehicles are only eligible for 21N06 after Emissions Recall 21E01 has been claimed.
• Claim Entry: Enter claims using Dealer Management System (DMS) or One Warranty
Solution (OWS) online.
Description When Entering Claims Enter Value:
Select claim type 31 Field Service Action
Sub Code 21N06
Causal Part Number 12A650 QTY: 0
Customer Concern Code (CCC) E29 – “Check engine” light troubles
Condition Code (CC) X9 – Incorrect Configuration of Programmable
Electronic Control Units
o For additional claims preparation and submission information, refer to the Recall and
Customer Satisfaction Program (CSP) Repairs in the OWS User Guide.
• Related Damage/Additional labor and/or parts: Must be claimed as Related Damage on a
separate repair line from the FSA with same claim type and sub code as described in Claim
Entry above.
IMPORTANT: Click the Related Damage Indicator radio button.
• Provision for Locally Obtained Supply: Includes and the following Motorcraft chemicals –
XL-1 Penetrating and Lock Lubricant, XL-2 High Temp Nickel Anti-Seize Lubricant, and XG-1-
C or XG-1-K Premium Long-Life Grease.
o Program Code: 21N06
o Misc. Expense: OTHER
o Amount: Actual cost up to $5.00
• Refunds: Submit refunds on a separate repair line.
– Program Code: 21N06 – Misc. Expense: ADMIN
– Misc. Expense: REFUND – Misc. Expense: 0.2 Hrs.
o Multiple refunds should be submitted on one repair line and the invoice details for each
repair should be detailed in the comments section of the claim.
Copyright 2021 Ford Motor Company
ATTACHMENT II
Page 1 of 4
Customer Satisfaction Program 21N06
Certain 2013-2016 Model Year F-Series Super Duty 6.7L Diesel and 2015-2019 Model Year Transit
3.2L Diesel Vehicles – Selective Catalyst Reduction System Warranty Extension
LABOR ALLOWANCES
Description Labor Operation Labor Time
Super Duty – Replace the Catalyst and Particulate Filter
Assembly (SCR) – Includes inspection for a P20EE DTC 21N06B 1.6 Hours
Transit – Replace SCR – Includes inspection for a P20EE
DTC 21N06C 0.9 Hours
Super Duty 4X2 and 4X4 (Non-FX4) – Remove/Install Fuel
Tank Shield to Access Lifting Points 21N06D 0.1 Hours
Super Duty FX4 – Remove/Install Fuel Tank Shield to
Access Lifting Points 21N06E 0.3 Hours
Transit – Remove Running Boards if Equipped 21N06F 0.3 Hours
PARTS REQUIREMENTS / ORDERING INFORMATION – Refer to Separate Tables per Vehicle
SSSC Web Contact Site:
To place an order for Front NOx Sensors, submit a VIN-specific Part Order contact via the SSSC Web
Contact Site.
Super Duty Vehicles Only (the following parts are under order restrictions)
Part Number Description Order
Quantity
Claim
Quantity
DC3Z-5H270-C 2013-2014 Wide Frame / Pickup –
Catalyst and Particulate Filter Assembly (SCR)
As
Needed 1
FC3Z-5H270-C 2015-2016 Wide Frame/Pickup –
Catalyst and Particulate Filter Assembly (SCR)
As
Needed 1
FC3Z-5H270-D 2015-2016 Narrow Frame/Chassis Cab –
Catalyst and Particulate Filter Assembly (SCR)
As
Needed 1
Dealers will be notified via a DOES II communication if circumstances warrant a change in part supply
strategy and when open ordering resumes.
Less than 2% of the affected vehicle population is expected to require a SCR replacement.
Model Year Specific Parts – Super Duty Vehicles Only
Part Number Description Order
Quantity
Part
Number
DC3Z-5H270-D 2013-2014 Narrow Frame / Chassis Cab – Catalyst /
SCR
As
Needed 1
W711407-S900 2013-2014 Bolts – Exhaust Lower Downpipe to Catalyst
(4 per pkg, 4 req’d)
As
Needed 4
W718005-S900 2015-2016 Bolts-Exhaust Lower Downpipe to Catalyst
(2 per pkg, 2 req’d)
As
Needed 2
Copyright 2021 Ford Motor Company
ATTACHMENT II
Page 2 of 4
Customer Satisfaction Program 21N06
Certain 2013-2016 Model Year F-Series Super Duty 6.7L Diesel and 2015-2019 Model Year Transit
3.2L Diesel Vehicles – Selective Catalyst Reduction System Warranty Extension
PARTS REQUIREMENTS / ORDERING INFORMATION – (continued)
2013-2016 Super Duty Vehicles
Part Number Description Order
Quantity
Claim
Quantity
W520113-S441 Nuts – Catalyst to Exhaust Intermediate Pipe 3 3
BC3Z-5E241-A Gasket – Catalyst to Exhaust Intermediate Pipe 1 1
BC3Z-5L227-K Reductant Pump Asy. and Hardware Kit, Only Certain
Narrow Frame Super Duty – Ref: Workshop Manual
As
Needed 1
PM-27-GAL Diesel Exhaust Fluid (DEF) See DEF Table
2015 Transit Vehicles Only
Part Number Description Order
Quantity
Claim
Quantity
CK4Z-5F250-D Downstream Catalyst (SCR) 1 1
W710382-S900 Bolts – Catalyst to Catalyst 2 2
CK4Z-9450-A Gasket – Catalysts to Catalyst 1 1
PM-27-GAL Diesel Exhaust Fluid (DEF) See DEF Table
2016-2019 Transit Vehicles Only
Part Number Description Order
Quantity
Claim
Quantity
GK4Z-5F250-G Downstream Catalyst (SCR) 1 1
W710382-S900 Bolts – Catalyst to Catalyst 2 2
CK4Z-9450-A Gasket – Catalysts to Catalyst 1 1
PM-27-GAL Diesel Exhaust Fluid (DEF) See DEF Table
DEF Table – All Vehicles – Quantity Varies by Vehicle
Part Number Description Order
Quantity
Claim
Quantity
PM-27-GAL
Super Duty Pickup / Single Cab – Diesel Exhaust Fluid
(DEF) – 1 Gallon container (6 per pkg, 5 Gallons req’d)
1
5
Super Duty Chassis Cab – Diesel Exhaust Fluid (DEF) –
1 Gallon container (6 per pkg, 6 Gallons req’d) 6
Transit – Diesel Exhaust Fluid (DEF) –
1 Gallon container (6 per pkg, 5.5 Gallons req’d) 6
Copyright 2021 Ford Motor Company
ATTACHMENT II
Page 3 of 4
Customer Satisfaction Program 21N06
Certain 2013-2016 Model Year F-Series Super Duty 6.7L Diesel and 2015-2019 Model Year Transit
3.2L Diesel Vehicles – Selective Catalyst Reduction System Warranty Extension
PARTS REQUIREMENTS / ORDERING INFORMATION – (continued)
All Vehicles
Part Number Description Order
Quantity
Claim
Quantity
XL-1 Motorcraft® Penetrating and Lock Lubricant
Claim as
Misc. Other
Up to $5 Total
XL-2 Motorcraft® High Temp Nickel Anti-Seize Lubricant
XG-1-C or
XG-1-K Premium Long-Life Grease
Order your parts requirements through normal order processing channels. To guarantee the shortest
delivery time, an emergency order for parts must be placed.
Less than 2% of the affected vehicle population is expected to require a SCR replacement.
DEALER PRICE
For latest prices, refer to DOES II.
PARTS RETENTION AND RETURN
Follow the provisions of the Warranty and Policy Manual, Section 1 – WARRANTY PARTS
RETENTION AND RETURN POLICIES.
EXCESS STOCK RETURN
Excess stock returned for credit must have been purchased from Ford Customer Service Division in
accordance with Policy Procedure Bulletin 4000.
REPLACED FSA PARTS INSPECTION AND SIGN OFF
Effective March 1st 2021 all parts replaced as part of an FSA repair with a repair order open date of
March 1st 2021 or later must be inspected and signed off on the repair order by a member of your
dealers fixed operations management team or an employee the task has been delegated to. If the
task is to be delegated to a non-management employee, the employee needs to be someone other
than the technician who completed the repair and needs to understand the importance of completing
this task consistently and accurately.
• All parts replaced as part of an FSA repair should be returned to the parts department
following the Warranty Parts Retention and Return Policies.
• Inspect the replaced parts to verify the FSA repair was completed.
• If the FSA repair is found to be complete, the designated employee signs the repair order line
or parts return stamp area (electronic or hand signed) for the FSA repair indicating the parts
were inspected and validated to have been replaced.
• After the parts have been inspected, they should be handled based on the guidance in the
parts status report in the Online Warranty System (Hold, Return, CORE, Scrap, etc.).
Copyright 2021 Ford Motor Company
ATTACHMENT II
Page 1 of 4
Customer Satisfaction Program 21N06
Certain 2013-2016 Model Year F-Series Super Duty 6.7L Diesel and 2015-2019 Model Year
Transit 3.2L Diesel Vehicles – Selective Catalyst Reduction System Warranty Extension
REPLACED FSA PARTS INSPECTION AND SIGN OFF (continued)
• This process is subject to review during warranty audits for FSA repairs with a repair order
open date of March 1st 2021 or later. Any eligible FSA claims requiring parts replacement,
found not to have been inspected and signed off during a warranty audit will be subject to
chargeback and consideration for enrollment into the Dealer Incomplete Recall Repair
Process.
Note: Other approvals (electronic or handwritten) for add-on repair lines, dealer owned vehicle
repairs, and repeat repairs do not qualify as FSA parts inspection approvals. The post repair FSA
parts inspection process (electronic or handwritten) is independent from other warranty approval
requirements. The approval by the designated employee implies that the FSA parts were found to be
replaced and must be able to be clearly identified on the Repair Order. If multiple FSA’s require
approval on a single Repair Order, each applicable occurrence will require individual post repair
approval by the designated employee.
ATTACHMENT III
PAGE 1 OF 1
CUSTOMER SATISFACTION PROGRAM 21N06
CPR © 2021 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
03/2021
CERTAIN 2013-2016 MODEL YEAR F-SERIES SUPER DUTY 6.7L DIESEL AND
2015-2019 MODEL YEAR TRANSIT 3.2L DIESEL VEHICLES — SELECTIVE
CATALYST REDUCTION SYSTEM WARRANTY EXTENSION
SERVICE PROCEDURE
NOTICE: Do not use silicone based sprays or lubricants on any components installed onto or
around the diesel exhaust system or intake air distribution and filtering system. Silicone
reacts with the Nitrogen Oxides (NOx) sensor and may cause permanent damage to the
NOx sensor.
NOTE: Vehicles are only eligible for FSA 21N06 after FSA 21E01 has been claimed.
NOTE: After the 21E01 calibration, it may take several customer drive cycles for the new calibration to
recognize faults of the Selective Catalytic Reduction (SCR) system, which for the Super Duty is
part of the Catalyst and Particulate Filter Assembly.
1. Using the appropriate Ford diagnostic scan tool, check for DTC’s. Is DTC P20EE present?
Yes – Proceed to Step 2.
No – This FSA does not apply. For all other DTC’s, please refer to the Powertrain Control
and Emission Diagnostics (PC/ED) Manual for normal diagnostics as required.
2. Remove and discard the following components per vehicle:
– For Transit vehicles, replace the Selective Catalytic Reduction (SCR) Assembly.
Please follow the Workshop Manual procedures in Section 309-00C.
– For Super Duty vehicles, replace the Catalyst and Particulate Filter Assembly.
Please follow the Workshop Manual procedures in Section 309-00.
3. Install the following components per vehicle:
– For Transit vehicles, install a new Selective Catalytic Reduction (SCR) Assembly.
Please follow the Workshop Manual procedures in Section 309-00C.
– For Super Duty vehicles, install a new Catalyst and Particulate Filter Assembly.
Please follow the Workshop Manual procedures in Section 309-00.
IMPORTANT NOTE: Federal law prohibits selling motor vehicle parts or components
that are under safety, compliance, or emissions recall. Unless a part is requested to be
returned to Ford, all parts replaced under this FSA must be scrapped in accordance with
all applicable local, state and federal environmental protection and hazardous material
regulations. Refer to the Parts Retention, Return, & Scrapping section of the FSA dealer
bulletin for further information.
SEOCONTENT-END
1 Associated Document
Manufacturer Communications
Customer Satisfaction Program 21N06
March 17, 2021
https://www.nhtsa.gov/recalls?nhtsaId=10189759
MC-10189759-0001.pdf 326.081KB
Reprogramming
Service Information & Reprogramming
Module Reprogramming
Diagnostic Software | Interface Device | Complete Vehicle Diagnostics | Module Programming | ||
1996-2017 Model Year |
2018-Present Model Year |
1996-2017 Model Year |
2018-Present Model Year |
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IDS/FDRS | VCM, VCM II![]() |
X | X | X | X |
FJDS/FDRS | Compatible J2534 Devices (Including VCM II ![]() |
X | X | X |
Detailed system requirements, installation, and support information for each product is located under the diagnostics tool support tab for each product.
Integrated Diagnostic Software (IDS) / Ford Diagnosis & Repair System (FDRS)
For use with VCM I, VCM II, VMM and VCMM hardware devices only. The complete factory Ford Motor Company vehicle diagnostic tool that provides complete dealership level vehicle diagnostic coverage for all 1996 to present Ford, Lincoln and Mercury vehicles. The IDS software includes time based access to the IDS software, software updates and calibration files.
Ford J2534 Diagnostic Software (FJDS) / Ford Diagnosis & Repair System (FDRS)
For use with compatible J2534 hardware devices. FJDS software provides Ford Module Programming functionality that covers 1996 to present Ford, Lincoln and Mercury module reprogramming functions, plus complete dealership level vehicle diagnostic software for all 2018 to present Ford and Lincoln vehicles. The FJDS software license includes time based access to the FJDS software, software updates and calibration files.
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CarDAQ-Plus 3 All Makes J2534 Reprogramming Tool |
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CarDAQ-Plus 2 Diagnostic Code Reader and J2534 Programming Tool |
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CarDAQ-Plus |
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CarDAQ-M |
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VSI J2534 ECU Reprogrammer |
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Latest Calibration Information
Module Build Data (As-Built)
Use VIN to obtain As-Built data
- 【As a multi-protocol Pass-Thru vehicle interface】MaxiFlash Elite is a fully compliant SAE J2534-1 & SAE J2534-2 (March 2006) device. Specially designed to provide users with convenient PC communication and ECU reprogramming capabilities on any modern vehicle diagnostic bus, MaxiFlash Elite offers the most significant features desired by OEM customers: reliability, fast performance and flexibility.
- 【MaxiFlash Elite is an accessory tool for MK908P, MS908S Pro】Autel MaxiSys Elite to program ECUs on specific for BMW and for Benz vehicles, in case you lost the J-2534 programmer. ★★NOTE: J2534 CANNOT directly work with these single devices. After you received the J2534, you HAVE TO send us both the S/N(12 digits) of your tablet MS908S(etc.) and J2534. So, technically, Autel engineers can help you bind J2534 with your devices. The functions are NOT universally compatible. Please send VIN number to 🚘jmxd2022@outlook.com📧🚘 to check compatibility before your order. If need any supports, Please contact us.
- 【Wireless with advanced networking functions】Built-In Wireless with advanced networking functions and data storage. Fast performance ensures reprogramming even the newest controllers & Internet upgradable and updatable. Autel MaxiFlash Elite is compatiable with MaxiSYS MS908S, MaxiSYS MS908S Pro , MaxiSYS MS908CV, MaxiCOM MK908, MaxiCOM MK908 Pro, MaxiSYS Elite, MaxiSYS Elite II and Personal Computer
- 【SAE J2534-1 & J2534-2 Standards】Autel MaxiFlash Elite J2534 is a fully compliant SAE J2534-1 & SAE J2534-2 (March 2006) device, which performs standard PassThru J2534 functionality: Compatible with for Toyota Techstream, Volvo VIDA, Honda HDS, Jaguar-Land Rover IDS and BMW 3G for OEM diagnostics. Autel MaxiFlash J2534 is also specially designed to provide users with P-C communication and ECU reprogramming capabilities on any modern vehicle diagnostic bus, reliability and flexibility.
- 【Supports simultaneous communication Definition in J2534-1】Autel MaxiFlash Elite Reprogramming Device J2534 supports simultaneous communication definition in J2534-1, running 3 protocols at the same time, which greatly improves reprogramming and diagnostic speed. Embedded with the ARM9 Dual-core processor (clocked up to 500MHz), which further boosts the communicating speed.Rugged aluminum case with non-slip rubber end caps, capable of withstanding harsh environment.
- ALL OF THE J2534 PROTOCOLS - This single unit has all of the protocols you need for your OEM J2534 reprogramming and diagnostics including the latest in DoIP and CanFD
- J2534 TECHNICAL SUPPORT - FREE for the life of the tool. Staffed by technicians who understand vehicle repair and J2534 Pass‑thru
- TOOLBOX WITH OEM APPLICATION DESCRIPTIONS - educational video tutorials and real-time news – Giving you the confidence and up-to-date knowledge to get the job done
- J2534 v05.00 API - The newest version of J2534 to give you the latest in pass-thru technology
- FUTURE PROOF WITH 4 CAN CHANNELS - Going beyond the 3 required by select Chrysler/FCA models, CarDAQ-Plus 3 also provides a 4th to meet the needs of future OEM applications
- Stay up-to-date with thelatest firmware and support of the SM2Pro J2534VCI ECUs programmer, ensuring reliable perform and optimalresults.
- The SM2Pro J2534VCI ECUs programmer is a trustedtool for professional technicians, offering comprehensive functionality and easy integration into your workflows.
- The SM2Pro J2534VCI ECUs programmer offersadvanced functionality for efficient and precise ECUs programming.
- With its 67IN1 without dongle & OBDcompatibility, the SM2Pro J2534VCI ECUs programmer provides a versatilesolution for read and write operations.
- Experienceseamless ECUs programming with the SM2Pro J2534VCI, designed to streamlines the read and write processes for enhanced efficiency.
- Industry-leading J2534 Pass-Thru Technology: Enabling diagnostics, reprogramming and security functions for dealerships and the independent repair facility. Economical and compact pass-thru devices provides an easy-to-use interface that allows you to repair complex vehicles with OE applications in your shop. Each type (see single branded types above) Mongoose-Plus is engineered to work with one of the following OEM's J2534 applications for Chrysler, Ford, GM, Nissan, Toyota, & VW/Audi.
- Supports Current & Earlier Vehicles: Enables diagnostics, programming and other “dealer” functions through OEM applications
- NEW Bluetooth Wireless Options Available: Providing wireless connectivity between your laptop and the Mongoose-Plus
- Expert Product Support: Staffed by technicians who understand vehicle repair and J2534 Pass‑Thru applications to help you with any technical setup questions
- Key Registration and Immobilizer Support: Using NASTF Vehicle Security Professional credentials
- 【Autel MaxiFlash VCI】👉The MaxiFlash VCI is a bluetooth-enabled vehicle communication interface (VCI) and a J2534-1 and J2534-2 compliant pass-thru programming device. Compatible with the MaxiSYS MS909 advanced diagnostics tablet. The MaxiFlash VCI supports CAN FD, 4 CAN Channels, D-PDU, ISO22900-1 & ISO 22900-2 protocols and is RP1210 compliant.
- 【Programming Compatibility】👉The MaxiFlash VCI is a D-PDU, SAE J2534 & RP1210 compliant PassThru programming interface. Using the updated OEM software, it is capable of replacing the existing software/firmware in the Electronic Control Units (ECU), programming new ECUs, and fixing software-controlled drivability issues and emission issues.
- 【Communication Compatibility】👉The MaxiFlash VCI supports Bluetooth (BT), Wi-Fi, and USB communications. It can transmit vehicle data to the tablet with or without a cable connection. In open areas, the working range of the transmitter through Bluetooth communication is up to 328 feet (about 100 m). The working range of 5G Wi-Fi is up to 164 feet (50 m). If the signal is lost due to being taken out of range, communication will be restored once the tablet is within range.
- 👉The MaxiFlash VCI can be used with a Windows computer with applicable OE subscription for vehicle module programming and when connected to the MaxiSYS MS909 tablet for BMW and for Mercedes (compatible) vehicle module programming.
- 👉Includes One-Year Limited Warranty. This VCI Kit also includes an Autel Main Cable V2.0, USB 2.0 cable, and AC/DC adapter. 🚦If you have any other question, feel free to contact 📧 mbdh2022@outlook. com 📧
- 【Why Choose LAUNCH scanner X431 PRO5】It is the original LAUNCH X431 scan tool, the 2024 upgraded version of PROS V+, X431 PRO3 and V+ 4.0, which is a worthwhile investment for repair shops and mechanics. LAUNCH X431 PRO 5, all is set to OE-level standards with 1) J2534 ECU Programming & 50+ service same as PAD Series; 2) Bi-directional control + All system diagnostics as Snap-on scanner; 3) Online Coding functions directly connect to OEM server; 4) Top-notch Topology Mapping function
- 【J2534 Programming with Smart Box 3.0】 What is super SmartBox 3.0 VCI? Worth 1000$, Smart Box 3.0 is backed on new ISO9141/J1850/SAE J2610/CANFD/DOIP, which enables you to run 14x quicker data trans and advanced OEM J2534 reprogramming for B-MW, Ben-z, F-ord, Jaguar, Land Rover, GW, Volvo, etc. (please reach to us for more details). It also serves as a wireless VCI allowing the vehicle to transmit data to the diagnostic tablet without a physical connection.
- 【New Released Topology Mapping】Update your X431 PRO 5 to V 7.03.014 to gain Topology Mapping function. This advanced feature, typically found only on tools costing over $3000, provides a comprehensive view of a vehicle's data bus configurations, improving repair efficiency by up to 90%. With just one click, you can gain insights into the layout of a vehicle's system and clear any troubles. Compatibility with your vehicle's brand should be verified by checking the VIN before purchasing.
- 【LAUNCH X431 PRO 5 with Powerful 50+ Services】Especially designed for pro mechanics and big repair shops, Launch X431 scanner PRO5 is equipped with 50+ hot reset functions for 150 car makes which same as X431 PAD serious. Easy to navigate and help you do ABS Bleeding, TPMS Reset, Oil Reset, EPB Reset, Suspension, BMS, Injector Coding, IMMO, Power balance, Throttle Matching and more. 🚩Notice: we offer 2-year f ree update while other brands generally 1 year.
- 【A-ctive Test + ECU Coding】Come with appealing bi-directional control to troubleshoot all possible problems for full systems within 5 min.This LAUNCH X431 PRO scanner even develops all practical functions needed by all technicians:1) ECU Coding for replacing, match, relearn, recode new ECU modules;2) Online Coding for B-MW, VW, Porsche, Ben-z to surf OEM data;3) VAG Guided functions ease complex issues;4) Personalization & ADAS improving car performance and driving safety.
Last update on 2024-06-16 / Affiliate links / Images from Amazon Product Advertising API
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