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NHTSA ID Number: 10194523
Manufacturer Communication Number: CSR 515
Summary
Ford Motor Company has determined certain 2020 Model Year Ford F-150, F-Super Duty and Explorer vehicles with a Ford factory-installed backup camera fail to conform to Federal Motor Vehicle Safety Standard number 111 – Rear Visibility. Contact your local Ford dealer to schedule a service date to perform the recall. Refer to the included communication from Ford for additional information. Altec is not able to complete this repair. All work must be completed by an authorized Ford dealer.
3 Affected Products
Vehicles
MAKE | MODEL | YEAR |
FORD | EXPLORER | 2020 |
FORD | F SUPER DUTY | 9999 |
FORD | F-150 | 2020 |
IMPORTANT ORIGINAL EQUIPMENT MANUFACTURER
RECALL This notice applies to your vehicle. See attached serial number list.
NHTSA Safety, FMVSS Compliance, or Emissions Recall
Dear Altec Owner,
This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety (NHTSA) Act and the Canada Motor Vehicle Safety Act.
Altec Industries, Inc. has received notification from an Original Equipment Manufacturer (OEM) that a condition exists relating to motor vehicle safety, compliance, or emissions in a vehicle you possess that is equipped with Altec equipment.
Refer to the attached documentation that follows this letter. If you have additional questions, please contact your Altec Account Manager. You may also contact the OEM using the contact information provided in the attached recall notice.
For US owners: after contacting the OEM according to the attached notice, if you are still not able to have the safety condition remedied within a reasonable time, you may write to: Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue SE, Washington, DC 20590 or call 1-888-327-4236 (TTY: 1-800-424-9153) or go to https://www.safercar.gov.
If you had this repair performed before you received this letter, you may be eligible to receive reimbursement for the cost of obtaining a pre-notification remedy of the problem associated with this recall. If you have sold or retired the unit please call Altec at 1-877-GO-ALTEC (1-877-462-5832) so the records may be changed.
If you have leased this equipment to another person or company, you are required by Federal Law to forward a copy of this notice to the lessee by first class mail within ten (10) days of the receipt of this notice.
We appreciate your assistance in following this action in the interest of your safety and continued satisfaction with Altec products.
Thank you for your immediate attention on this important matter.
CSR 515
Component/Supplier Recall
May 28, 2021
Units Affected: Certain 2020 Model Year Ford F-150, F-Super Duty and Explorer vehicles with a Ford factory installed backup camera. (Verify that your unit serial number is affected by reviewing the attached list in this CSR or by accessing your fleet on connect.altec.com/login)
Ford 20C19 — Rear View Camera Improper Function (NHTSA Recall 20V-575)
Altec is committed to providing our customers reliable products from initial delivery throughout the useful life of the machine.
Ford Motor Company has determined the attached list of vehicles fails to conform to Federal Motor Vehicle Safety Standard number 111 – Rear Visibility.
Contact your local Ford dealer to schedule a service date to perform the recall. Refer to the included communication from Ford for additional information.
Altec is not able to complete this repair. All work must be completed by an authorized Ford dealer.
This repair is not covered under the Altec Warranty policy.
SEOCONTENT-START
NHTSA Safety, FMVSS Compliance, or Emissions Recall
Dear Altec Owner,
This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety (NHTSA) Act and
the Canada Motor Vehicle Safety Act.
Altec Industries, Inc. has received notification from an Original Equipment Manufacturer (OEM) that a
condition exists relating to motor vehicle safety, compliance, or emissions in a vehicle you possess that is
equipped with Altec equipment.
Refer to the attached documentation that follows this letter. If you have additional questions, please contact
your Altec Account Manager. You may also contact the OEM using the contact information provided in the
attached recall notice.
For US owners: after contacting the OEM according to the attached notice, if you are still not able to have the
safety condition remedied within a reasonable time, you may write to: Administrator, National Highway Traffic
Safety Administration, 1200 New Jersey Avenue SE, Washington, DC 20590 or call 1-888-327-4236 (TTY:
1-800-424-9153) or go to https://www.safercar.gov.
If you had this repair performed before you received this letter, you may be eligible to receive reimbursement for
the cost of obtaining a pre-notification remedy of the problem associated with this recall. If you have sold or
retired the unit please call Altec at 1-877-GO-ALTEC (1-877-462-5832) so the records may be changed.
If you have leased this equipment to another person or company, you are required by Federal Law to forward a
copy of this notice to the lessee by first class mail within ten (10) days of the receipt of this notice.
We appreciate your assistance in following this action in the interest of your safety and continued satisfaction
with Altec products.
Thank you for your immediate attention on this important matter.
IMPORTANT ORIGINAL EQUIPMENT MANUFACTURER
RECALL
This notice applies to your vehicle. See attached serial number list.
210 Inverness Center Parkway Telephone: 205-991-7733
Birmingham, AL 35242 Facsimile: 205-991-9993
www.altec.com
Page 1 of 1
Altec Industries, Inc.
Midwest Operations
St. Joseph, MO
Component/Supplier Recall
May 28, 2021
Units Affected: Certain 2020 Model Year Ford F-150, F-Super Duty and Explorer vehicles with a Ford
factory installed backup camera. (Verify that your unit serial number is affected by reviewing the attached
list in this CSR or by accessing your fleet on connect.altec.com/login)
Ford 20C19 — Rear View Camera Improper Function
(NHTSA Recall 20V-575)
Altec is committed to providing our customers reliable products from initial delivery throughout
the useful life of the machine.
Ford Motor Company has determined the attached list of vehicles fails to conform to Federal
Motor Vehicle Safety Standard number 111 – Rear Visibility.
Contact your local Ford dealer to schedule a service date to perform the recall. Refer to the included
communication from Ford for additional information.
Altec is not able to complete this repair. All work must be completed by an authorized Ford
dealer.
This repair is not covered under the Altec Warranty policy.
CSR 515
Altec Use Only
Inspection labor 0.0 hr
Repair labor 0.0 hr
Account # None
Travel Not Included
NHTSA code n/a
Prime fail P/N n/a
Doc ref n/a N/A N/A N/A
Parts Kit Part Number Qty Warranty
I I
Copyright 2020 Ford Motor Company
Ford Motor Company
Ford Customer Service Division
P. O. Box 1904
Dearborn, Michigan 48121
November 2020
* * * IMPORTANT SAFETY RECALL * * *
Compliance Recall Notice 20C19 / NHTSA Recall 20V-575
Mr. John Sample
123 Main Street
Anywhere, USA 12345
Your Vehicle Identification Number (VIN): 12345678901234567
This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act.
Ford Motor Company has decided that your vehicle, with the VIN shown above, fails to conform to
Federal Motor Vehicle Safety Standard (FMVSS) number 111 – Rear Visibility.
We apologize for this situation and want to assure you that, with your assistance, we will correct this
condition. Our commitment, together with your dealer, is to provide you with the highest level of
service and support.
What is the issue? On your vehicle, the rear view camera could intermittently display a blank or
distorted image.
What is the risk? A rear view camera that intermittently displays a blank or distorted image
risk of a crash.
What will Ford and
your dealer do?
Ford Motor Company has authorized your dealer to replace the rear view
camera free of charge (parts and labor).
How long will it take? The time needed for this repair is less than one-half day. However, due to
service scheduling requirements, your dealer may need your vehicle for a
longer period of time.
What should you do?
Please call your dealer without delay and request a service date for Recall
20C19. Provide the dealer with your VIN, which is printed near your name at
the beginning of this letter.
Note: For the stripped chassis vehicles, rear view camera assembly is
required to perform the repair but does not need to be installed on the
vehicle.
may reduce the driver’s view of what is behind the vehicle, increasing the
©
Copyright 2020 Ford Motor Company
What should you do?
(Continued)
Ford has not issued instructions to stop driving your vehicle under this
compliance recall. You should contact your dealer for an appointment to
have your vehicle remedied as soon as practicable. You can continue to
safely drive your vehicle.
If you do not already have a servicing dealer, you can access
www.owner.ford.com for dealer addresses, maps, and driving instructions.
Ford Motor Company wants you to have this compliance recall completed
on your vehicle. The vehicle owner is responsible for making arrangements
to have the work completed. Ford Motor Company can deny coverage for
any vehicle damage that may result from the failure to have this recall
performed on a timely basis. Therefore, please have this recall performed
as soon as possible.
Please note: Federal law requires that any vehicle lessor receiving this
recall notice must forward a copy of this notice to the lessee within ten
days.
NOTE: You can receive information about Recalls and Customer
Satisfaction Programs through our FordPass App. The app can be
downloaded through the App Store or Google Play. In addition there are
other features such as reserving and paying for parking in certain locations
and controlling certain functions on your vehicle (lock or unlock doors,
remote start) if it is equipped to allow control.
COVID-19
(CORONAVIRUS)
Ford dealerships have implemented enhanced protocols to ensure both
your safety and the safety of dealership employees. This includes specific
procedures for cleaning and disinfecting customer vehicles before and after
each vehicle is serviced. In most places, vehicle service has been deemed
a critical service. Please contact your local dealer to confirm current service
hours. For more information on how Ford and your local dealer are working
hard to keep you on the road during these challenging times, please visit
owner.ford.com.
What if you no longer
own this vehicle?
If you no longer own this vehicle, and have an address for the current
owner, please forward this letter to the new owner.
You received this notice because government regulations require that
notification be sent to the last known owner of record. Our records are
based primarily on state registration and title data, which indicate that you
are the current owner.
Can we assist you
further?
If you have difficulties getting your vehicle repaired promptly and without
charge, please contact your dealership’s Service Manager for assistance.
RETAIL OWNERS: If you have questions or concerns, please contact our
Ford Customer Relationship Center at 1-866-436-7332 and one of our
representatives will be happy to assist you. If you wish to contact us through
the Internet, our address is: www.owner.ford.com.
For the hearing impaired call 1-800-232-5952 (TDD). Representatives are
available Monday through Friday: 8:00AM – 8:00PM (Eastern Time).
©
Copyright 2020 Ford Motor Company
Can we assist you
further?
(Continued)
FLEET OWNERS: If you have questions or concerns, please contact our
Fleet Customer Information Center at 1-800-34-FLEET, choose Option
#3, and one of our representatives will be happy to assist you. If you wish to
contact us through the Internet, our address is: www.fleet.ford.com.
Representatives are available Monday through Friday: 8:00AM – 8:00PM
(Eastern Time).
If you are still having difficulty getting your vehicle repaired in a reasonable
time or without charge, you may write the Administrator, National Highway
Traffic Safety Administration, 1200 New Jersey Ave. S.E., Washington, D.C.
20590 or call the toll free Vehicle Safety Hotline at 1-888-327-4236
(TTY: 1-800-424-9153) or go to www.safercar.gov. Reference NHTSA
Safety Recall 20V-575.
Thank you for your attention to this important matter.
Ford Customer Service Division
©
Copyright 2020 Ford Motor Company
Ford Motor Company
Ford, División de Servicio al Cliente
P. O. Box 1904
Dearborn, Michigan 48121
Noviembre 2020
* * * CAMPAÑA DE SEGURIDAD IMPORTANTE * * *
Aviso de campaña de cumplimiento 20C19/Campaña 20V-575 de la NHTSA
Sr. Juan Pérez
Calle Principal 123
Ciudad, EE. UU. 12345
Número de identificación del vehículo (VIN): 12345678901234567
Este aviso se le envía de acuerdo con la Ley Nacional de Seguridad y Tránsito de Vehículos de los
EE. UU.
Ford Motor Company ha determinado que su vehículo, con el VIN que aparece más arriba, no cumple
con la norma federal de seguridad para vehículos de motor (FMVSS) número 111: Visibilidad trasera.
Lamentamos esta situación y deseamos asegurarle que, con su ayuda, corregiremos el problema.
Nuestro compromiso, junto con el de su distribuidor, es ofrecerle servicio y apoyo de alto nivel.
¿Cuál es el
problema?
La cámara trasera de su vehículo podría, de forma intermitente, aparecer
en blanco o mostrar una imagen distorsionada.
¿Qué riesgo existe? Cuando una cámara trasera, de forma intermitente, aparece en blanco o
muestra una imagen distorsionada, la vista que tiene el conductor de lo que
hay detrás del vehículo podría verse reducida, lo cual aumenta el riesgo de
sufrir un choque.
¿Qué medidas
adoptarán Ford y su
distribuidor?
Ford Motor Company ha autorizado a su distribuidor a reemplazar la
cámara trasera sin costo alguno (piezas y mano de obra).
¿Cuánto tiempo
tomará?
El tiempo necesario para esta reparación será de menos de medio día. Sin
embargo, debido a los requisitos de planificación de servicio, es posible que
su distribuidor tarde un poco más.
¿Qué debe hacer?
Llame a su distribuidor lo antes posible y solicite una cita de servicio para
llevar a cabo la campaña 20C19. Proporcione el VIN a su distribuidor, el
cual está impreso debajo de sus datos al comienzo de esta carta.
Nota: En el caso de vehículos de chasis desnudo, el ensamble de la
cámara trasera se requiere para efectuar la reparación, pero no es
necesario que esté instalada en el vehículo.
©
Copyright 2020 Ford Motor Company
¿Qué debe hacer?
(continuación)
Para esta campaña de conformidad, Ford no ha emitido instrucciones de
dejar de manejar el vehículo. Deberá ponerse en contacto con su
distribuidor a fin de programar una cita para solucionar este problema lo
más pronto posible. Puede continuar manejando su vehículo con seguridad.
Si aún no tiene un distribuidor para realizar el servicio, puede acceder a
www.owner.ford.com para conocer las direcciones de los distribuidores, ver
mapas y obtener las instrucciones para llegar.
Ford Motor Company le recomienda realizar esta campaña de cumplimiento
en su vehículo. El propietario del vehículo es responsable de realizar los
arreglos necesarios para llevar a cabo el trabajo. Ford Motor Company
puede negar la cobertura en caso de que el vehículo hubiese sufrido daños
por no haber realizado la campaña de manera oportuna. Por lo tanto, le
solicitamos que realice esta campaña lo antes posible.
Tenga presente que: la ley federal exige que los arrendadores de
vehículos que reciban este aviso de campaña envíen una copia del
mismo al arrendatario en un plazo de diez días.
NOTA: puede recibir información sobre las campañas y los programas de
satisfacción del cliente a través de la aplicación FordPass. La aplicación se
puede descargar a través de App Store o Google Play. Adicionalmente,
existen otras funciones, como reserva y pago de estacionamientos en
ciertos lugares, además de control de ciertas funciones en el vehículo
(bloqueo y desbloqueo de puertas, arranque remoto) si así está equipado
para permitir el control.
COVID-19
(CORONAVIRUS)
Los distribuidores Ford han implementado protocolos mejorados con el fin
de asegurar tanto su seguridad como la de los empleados de los diferentes
distribuidores. Esto incluye procedimientos específicos de limpieza y
desinfección antes y después de realizar servicio en cada uno de los
vehículos de nuestros clientes. En la mayoría de los lugares, la atención de
vehículos se ha considerado un servicio esencial. Póngase en contacto con
su distribuidor local para confirmar las horas de servicio actuales. Para
obtener más información sobre cómo Ford y su distribuidor local están
trabajando arduamente para mantenerlo en las calles durante estos
tiempos difíciles, visite owner.ford.com.
¿Qué pasa si usted
ya no es el
propietario del
vehículo?
Si usted ya no es el propietario del vehículo y tiene la dirección del
propietario actual, le solicitamos que le reenvíe esta carta.
Usted recibió este aviso porque las regulaciones del gobierno exigen el
envío de notificaciones al propietario conocido más reciente del registro.
Nuestros registros se basan principalmente en datos estatales y de
propiedad, que indican que usted es el propietario actual del vehículo.
¿Podemos hacer
algo más por usted?
Si tiene problemas para reparar de inmediato su vehículo y sin costo
alguno, comuníquese con el Gerente de Servicio de su distribuidor para
solicitar ayuda.
©
Copyright 2020 Ford Motor Company
¿Podemos hacer
algo más por usted?
(continuación)
PROPIETARIOS MINORISTAS: si tiene dudas o preguntas, comuníquese
con nuestro Centro de Relación con Clientes Ford al 1-866-436-7332 y
uno de nuestros representantes con gusto lo atenderá. Si desea
comunicarse con nosotros a través de Internet, nuestra dirección es
www.owner.ford.com.
Las personas con problemas de audición pueden llamar al 1-800-232-5952
(TDD). Los representantes atienden de lunes a viernes, de 8:00 a.m. a
8:00 p.m. (hora del este).
PROPIETARIOS DE FLOTAS: si tiene dudas o preguntas, comuníquese
con nuestro Centro de Información a Clientes de flotas al 1-800-34-
FLEET, elija la opción n.° 3 y uno de nuestros representantes con gusto lo
atenderá. Si desea comunicarse con nosotros a través de Internet, nuestra
dirección es www.fleet.ford.com.
Los representantes atienden de lunes a viernes, de 8:00 a.m. a 8:00 p.m.
(hora del este).
Si continúa con dificultades para reparar su vehículo en un tiempo
razonable o sin cargo, le sugerimos que escriba al Administrador, National
Highway Traffic Safety Administration, 1200 New Jersey Ave. S.E.,
Washington, D.C. 20590 o bien que llame sin cargo a la línea directa de
seguridad vehicular al 1-888-327-4236 (TTY: 1-800-424-9153) o visite
www.safercar.gov. Referencia: campaña de seguridad 20V-575 de la
NHTSA.
Gracias por su atención en este asunto sumamente importante.
Ford, División de Servicio al Cliente
©
SEOCONTENT-END
1 Associated Document
Manufacturer Communications
CSR 515
May 28, 2021
https://www.nhtsa.gov/recalls?nhtsaId=10194523
MC-10194523-0001.pdf 1147.007KB
- [ Easy to Install ]: S01 back up camera systems for car only takes 30 minutes from start to finish for installation with our plug-and-play system, saving you time and cost.
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- Excellent License Plate Wired Backup Camera: Designed for car,Pickup Truck,SUV,Minivan and Sedans. Work well on old cars,new cars or used cars.
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- Rear view camera with a latest HD 600TVL 1/2.7inch image sensor and 170 degree super wide viewing angle lens, that's great for you to check the invisible blind spot clearly and make parking safe and simple.
- Reverse camera housing is metal,small size and OEM style design. Also it is built in multifunctional switching loops function,you can switch it to be front view, also support guide line on/off switching and cut the purple loop to choose a vertical down-ward view from like a tailgate down view(tailgate mounting).
- Backup camera can fit most types of DC 12-24V different length vehicles. Such as Cars, Pickup Trucks, SUVs, Vans, RVs, etc. It with great night vision (low illumination level: 0.01Lux).
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- 【Ultra HD Screen & Accurate Color】The backup camera is designed to eliminate blind spots and avoid obstacles when reversing. 680P Ultra HD picture shows a clear image for the driver. No more annoying blurry discoloration screen and picture, and displays the most ideal road condition.
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- 【2 in1 Installation & Tools Included】Camera can be installed on license plate frame, or mounted on back, front, and side based on your preference. The camera or its mounting bracket will not take a lot of space on your license plate. Suitable for most 12V-24V vehicles, such as Jeeps, SUV, RV, VAN, etc.
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- 【Effortless Installation】PixelMan reverse backup camera comes with 2 brackets supporting 2 installation options. The license plate bracket can realize the hidden installation. The cable of our car rear view camera has mini size 4 Pin connector, it is easier to pass through the vehicle body compared to the bigger RCA connector. Our power cord uses very thick copper core wire, it is easier to connect. Installation tools and accessories are included in the package.
- 【Three Years After-sales Support】Each of our license plate backup cameras has been tested, any question after receiving this rear view camera, contact our Customer Care according to your user manual, and we will respond fast. 30 days refund and 36 months replacement, we never let you has any loss, please order it with confidence!
- Wide Angle - 170-degree wide angle view for maximum visibility behind your vehicle. Back up with confidence knowing that you are getting the whole picture. No more uncertainties!
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- 【1/2.7in AHD 1080P Large Chip Adopted in This Reverse Cam】The chip size determines the amount of reversing camera output pixels, compared with 1/4in chip used in ordinary backup cam, the most apparent feature is the enhanced brightness and color saturation besides of the sufficient clarity. The colors become more vivid and true, the increased brightness makes the images more clearly, meanwhile, the night vision effect also be enhanced, you can back the car easily without extra light at night.
- 【170° Wide Angle Optical Glass HD Lens】The lens is the core component of the reverse camera for car. The HD lens used in PMD2A-S wide angle backup camera is very different from ordinary lens in appearance, it has a larger aperture and a stronger sense of technology. High transmittance glass, fish eye appearance, F1.4 aperture, all these features directly determine the wide angle, maximum output pixels and night vision performance of the license plate camera.
- 【Back Up The Car Easily】Whether it is day or night, you can see almost everything behind the car when reversing, PixelMan camera for car reverse will let your driving easier and safer. Isn’t it what you need?
- Super HD Night Vision: Our License Plate Camera built in Latest Night Vision Nano Lens and sensor, provide 750 TV Lines,960*576 pixel pictures even in darkness, true color, no purple. AUTO-Lighting LED Lights Make Your Night Driving more Safety.
- Front/Rear Camera & Guide Line On/Off: Cut the WHITE cable can be Rear View Camera; Cut the GREEN cable show the Guide Line. You can choose install in front or Back to your car. IMPORTANT: Please Restart your radio again after you cut wire loops, then the image should be correct.
- Wide Viewing Angle:170° viewing angle macro lens give you a wide viewing vision, Lens angle physically 45° adjustable on the camera, you can adjust the angle according to your needed, you can see all the blind spots behind the car.
- Waterproof : Aluminum Zinc Material with IP-67 Standard waterproof , high performance in all-weather condition, Never be foggy or wet inside the camera even in a storm or serious rainy day.
- Super Long RCA (AV) Cable: We supply 32.8 ft (10M) RCA Cable, you do not need to buy extra cable for cars, vans, and trucks (12V). Save Money. Wired Camera more reliable , more stable. The product is upgrading, for the install way, pls check the user manual. Thank you.
- 🚗Quick and Easy Installation - With simple plug and play connections, N11 backup camera can be installed in just 30 minutes.
- 🚙Crystal Clear Picture Quality - backup camera for car features 6 high-quality glass lenses, providing super high resolution and clear images to ensure you have complete confidence while in reversing.
- 🚗100% Waterproof - back up camera has an IP69K waterproof rating, ensuring reverse camera can withstand any harsh weather conditions such as rainy snowy or hot conditions.
- 🚕Enhanced Night Vision - vehicle backup cameras is equipped with LED lights that provide a clear view in low-light conditions, making it easier for you to back up/front in the dark.
- 🚙Hidden Metal Bracket - The reverse camera for car bracket is hidden behind your license plate, creating a sleek and unobtrusive appearance.
Last update on 2024-04-13 / Affiliate links / Images from Amazon Product Advertising API
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