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NHTSA ID Number: 10203716
Manufacturer Communication Number: TSB 21-2421
Summary
This article supersedes TSB 21-2240 to update the parts list. Some 2020 Escape vehicles equipped with front-wheel drive (FWD), a 1.5L EcoBoost engine and an 8F24 transmission may exhibit no reverse engagement with diagnostic trouble codes (DTCs) P0766 and P2703 stored in the powertrain control module (PCM). This may be due to small particles in the electronic selectable one-way clutch (SOWC), causing the internal lever of the electronic SOWC not to deploy correctly. To correct this condition, follow the Service Procedure to replace the electronic SOWC and the fluid filter.
Escape
This bulletin supersedes 21-2240. Reason for update: Incorrect or Missing Parts
Model:
2020 Escape
Summary
This article supersedes TSB 21-2240 to update the parts list.
Issue: Some 2020 Escape vehicles equipped with front-wheel drive (FWD), a 1.5L EcoBoost engine and an 8F24 transmission may exhibit no reverse engagement with diagnostic trouble codes (DTCs) P0766 and P2703 stored in the powertrain control module (PCM). This may be due to small particles in the electronic selectable one-way clutch (SOWC), causing the internal lever of the electronic SOWC not to deploy correctly. To correct this condition, follow the Service Procedure to replace the electronic SOWC and the fluid filter.
Action: Follow the Service Procedure steps to correct the condition on vehicles that meet all of the following criteria:
- 2020 Escape
- FWD
- 8F24 transmission
- 1.5L EcoBoost engine
- No reverse engagement
- DTCs P0766 and P2703 stored in the PCM
Parts
| Service Part Number | Quantity | Description | Unit of Issue | Piece Quantity |
| J1KZ-7P030-C | 1 | Electronic Selectable One-Way Clutch | ||
| J1KZ-7G186-A | 1 | Fluid Filter | ||
| W500721-S439 | 1 | Front Outer Side Member Front Bolts | 6 | 2 |
| W500727-S439 | 2 | Front Outer Side Member Rear Bolts | 4 | 6 |
| W520203-S440 | 2 | Tie Rod End Nut | 1 | 2 |
| W719924-S439 | 1 | Ball Joint Pinch Bolt | 4 | 2 |
| W520515-S442 | 1 | Ball Joint Pinch Bolt Nut | 4 | 2 |
| W500566-S439 | 1 | Roll Restrictor Bolt | 4 | 1 |
| CCPZ-3B477-G | 1 | Left Wheel Hub Nut | ||
| 3N2Z-3B498-B | 1 | Halfshaft Retaining Circlip | ||
| YS4Z-3N324-AA | 1 | Halfshaft Retaining Strap | ||
| W520102-S442 | 1 | Halfshaft Retaining Strap Nuts | 4 | 2 |
| W715618-S437 | 1 | Torque Converter Nuts | 4 | 4 |
| JM5Z-7A248-E | 1 | Converter Hub Seal | ||
| J1KZ-7J135-A | 2 | Clutch Main Control Valve Body Case Seals | 1 | 2 |
| J1KZ-7Z490-D | 1 | Separator Plate | ||
| JM5Z-7N265-E | 3 | Small Clutch Feed Seals | 1 | 3 |
| JM5Z-7N265-F | 1 | Large Clutch Feed Seals | ||
| GN1Z-1177-A | 2 | Right And Left Halfshaft Seals | 1 | 2 |
| J1KZ-7B301-A | 1 | High Pressure Fluid Filter | ||
| W716603-S442 | 1 | Left Subframe Support Bracket Bolts | 4 | 2 |
BE8Z-6731-AB  | 1 | Oil Filter | ||
| XL-5-A | As Needed | Motorcraft® Multi-Purpose Grease Spray | ||
| XT-12-QULV | As Needed | Motorcraft® MERCON® ULV Automatic Transmission Fluid | ||
| XL-2 | As Needed | Motorcraft® High Temperature Nickel Anti-Seize Lubricant | ||
| PM-4-A | As Needed | Motorcraft® Metal Brake Parts Cleaner (Compliant With Low Volatile Organic Compound Requirements As Required In Some USA States) | ||
| PM-4-B | As Needed | Motorcraft® Metal Brake Parts Cleaner (Not Compliant With Volatile Organic Compound Requirements) | ||
| XO-5W20-Q1SP | As Needed | Motorcraft® SAE 5W-20 Synthetic Blend Motor Oil (All Markets Except Canada) | ||
| CXO-5W20-LSP6 | As Needed | Motorcraft® SAE 5W-20 Super Premium Motor Oil (Canada Only) | ||
| TA-29 | As Needed | Motorcraft® Ultra Silicone Sealant | ||
| ZC-31-B | As Needed | Motorcraft® Metal Surface Prep Wipes |
Quantity refers to the amount of the service part number required to repair the vehicle.
Unit of Issue refers to the number of individual pieces included in a service part number package.
Piece Quantity refers to the total number of individual pieces required to repair the vehicle.
As Needed indicates the amount of the part may vary and/or is not a whole number. Parts can be billed out as non-whole numbers, including less than 1.
Unit of Issue and Piece Quantity are 1 unless otherwise stated.
Parts
Parts To Inspect And Replace Only If Necessary
| Service Part Number | Quantity | Description |
| HX7Z-6B856-A | If Needed | Engine Oil Cooler |
| J1KZ-7F396-A | If Needed | Transmission Side Pan Gasket |
If Needed indicates the part is not mandatory.
Service Procedure
1. Remove the transmission. Refer to the Workshop Manual (WSM), Section 307-01A > Removal and Installation > Transmission.
2. Disassemble the transmission to the electronic SOWC. Refer to WSM, Section 307-01A > Overhaul > Transmission.
(1). WSM Steps 6 through 25 and Steps 35 through 40 are not required during disassembly.
3. Remove and discard the electronic SOWC.
4. Remove and discard both fluid filters.
5. Reassemble the transmission with a new electronic SOWC and both fluid filters. Refer to WSM, Section 307-01A.
6. Reinstall the transmission. Refer to WSM, Section 307-01A.
1 Affected Product
Vehicle
| MAKE | MODEL | YEAR |
| FORD | ESCAPE | 2020 |
1 Associated Document
Manufacturer Communications
21-2421
29 November 2021
MC-10203716-0001.pdf 178.643KB
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NHTSA ID Number: 10199537
Manufacturer Communication Number: TSB 21-2240
Summary
Some 2020 Escape vehicles equipped with front-wheel drive (FWD), a 1.5L EcoBoost engine and an 8F24 transmission may exhibit no reverse engagement with diagnostic trouble codes (DTCs) P0766 and P2703 stored in the powertrain control module (PCM). This may be due to small particles in the electronic selectable one-way clutch (SOWC), causing the internal lever of the electronic SOWC not to deploy correctly. To correct this condition, follow the Service Procedure to replace the electronic SOWC and the fluid filter.
1 Associated Document
Manufacturer Communications
21-2240
21 July 2021
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NHTSA ID Number: 10187829
Manufacturer Communication Number: TSB 21-2029
Summary
Some 2020 Escape vehicles equipped with front-wheel drive (FWD), a 1.5L EcoBoost engine and an 8F24 transmission built before 07-Aug-2020 may exhibit no reverse engagement with diagnostic trouble codes (DTCs) P0766 and P2703 stored in the powertrain control module (PCM). This may be due to small particles in the electric selectable one-way clutch (SOWC), causing the internal lever of the electric SOWC not to deploy correctly. To correct this condition, follow the Service Procedure to replace the electric SOWC and the fluid filter.
1 Associated Document
Manufacturer Communications
21-2029
03 February 2021
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SEOCONTENT-START
Warranty Status: Eligible under provisions of New Vehicle Limited Warranty (NVLW)/Service Part Warranty (SPW)/Special Service Part (SSP)/Extended Service Plan (ESP) coverage. Limits/policies/prior approvals are not altered by a TSB. NVLW/SPW/SSP/ESP coverage limits are determined by the identified causal part and verified using the OASIS part coverage tool. Labor Times Description Operation No. Time 2020 Escape FWD 1.5L: Retrieve DTCs, Replace The Electronic SOWC Includes Time To Remove And Install Transmission (Do Not Use With Any Other Labor Operations) 212421A 11.3 Hrs. Repair/Claim Coding Causal Part: 7P030 Condition Code: 42
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