Safety Recall 21S54 – Driveshaft May Separate – 2020 Ford Transit

December 16, 2021 NHTSA CAMPAIGN NUMBER: 21V978000

Driveshaft May Separate

Driveshaft separation can result in a loss of drive power, or unintended movement while parked if the parking brake is not engaged, increasing the risk of a crash.

 

NHTSA Campaign Number: 21V978

Manufacturer Ford Motor Company

Components POWER TRAIN

Potential Number of Units Affected 4,548

 

Summary

Ford Motor Company (Ford) is recalling certain 2020 Transit vehicles equipped with All Wheel Drive (AWD). The bolts that attach the rear driveshaft to the transfer case may become lose or damaged, which can result in separation of the driveshaft from the transfer case.

 

Remedy

Dealers will inspect and replace the driveshaft bolts. If any loose bolts are found, the driveshaft, attachment hardware, transfer case flange kit, and seal will also be replaced. Repairs will be performed free of charge. Owner notification letters are expected to be mailed January 31, 2022. Owners may contact Ford customer service at 1-866-436-7332. Ford’s number for this recall is 21S54.

 

Notes

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.

 

Check if your Vehicle has a Recall

 


AFFECTED VEHICLES

Vehicle Model Year Assembly Plant Build Dates
Transit AWD 2020 KCAP May 1, 2019 through February 1, 2020

 

REASON FOR THIS SAFETY RECALL

In some of the affected vehicles, the rear driveshaft to transfer case constant velocity Joint (CVJ) mounting bolts may become loose. This could result in separation of the driveshaft at the CVJ and loss of motive power while driving, or unintended vehicle movement while in park without the parking brake applied, increasing the risk of a crash. Separation of the driveshaft from the CVJ can also result in secondary damage to surrounding components including brake lines.

 

SERVICE ACTION

DO NOT DEMONSTRATE OR DELIVER any new in-stock vehicles involved in this safety recall. A complete Dealer Bulletin is expected to be provided to dealers by end of first quarter 2022 when it is anticipated that parts ordering information and repair instructions will be available to support this safety recall.

IMPORTANT: Dealers should open a Repair Order (RO) only when a full dealer bulletin is published. Opening an RO against an Awareness or Advance Notice will result in warranty rejections against a recall.

 

CUSTOMER NOTIFICATION

Owners of record will be notified via first-class mail after repair instructions and parts ordering information have been provided to dealers.

 


Submission Date: 12/16/2021

 

Chronology of Defect / Noncompliance Determination for Ford Motor Company Recall #21S54

 

Provide the chronology of events leading up to the defect decision or test data for the noncompliance decision. 

 

June – July 2021 On June 9, 2021, Driveline Engineering notified Ford’s Critical Concern Review Group (CCRG) of an increase in warranty reports alleging loose or missing bolts where the driveshaft connects to the transfer case constant velocity joint (CVJ) interface on certain 2020 MY Transit AWD vehicles.  The AWD variant was introduced in North America for the 2020 MY.  From September to October 2020, CCRG previously investigated a report from a fleet customer of five fleet vehicles that experienced loose or missing bolts at the AWD driveshaft to transfer case CVJ interface. CCRG was not aware of any similar reports from other fleet or retail customers at that time.  Investigation of the fleet’s reports had found no evidence of improper driveshaft flange bolt installation at Kansas City Assembly Plant (KCAP), and analysis found evidence of potential improper driveshaft removal and reinstallation by the fleet.  Driveline Engineering continued to monitor this subject.

 

Based on the updated field data, Engineering conducted part inspections, supplier reviews and material analysis and found nothing out of specification. The KCAP team reviewed all quality and tooling records and did not identify any anomalies or special cause relating to this concern.

 

August – October 2021 A targeted fleet engineering study was undertaken to aid the engineering evaluation of this concern.  Ford identified multiple candidate vehicles for inspection, though only one vehicle was made available based on high vehicle usage. On that vehicle, one bolt was missing, one bolt was fractured, and the remaining four bolts were loose.

 

November 2021 Driveline Engineering conducted multiple assembly trials at KCAP and was unable to replicate the issue or identify a potential cause for a loss of bolt clamp load between the driveshaft and transfer case CVJ.

 

As of November 25, 2021, there have been 50 reports alleging loose or missing bolts at the Transit AWD driveshaft to transfer case CVJ interface with 22 alleging driveshaft separation. These reports span multiple fleets and retail customers. All reports relate to vehicles produced prior to February 1, 2020.

 

On December 9, 2021, Ford’s Field Review Committee reviewed the concern and approved a field action.

 

Ford is not aware of any reports of accident or injury related to this condition.

 

###

 


 

 


1 Affected Product

Vehicle

MAKE MODEL YEAR
FORD TRANSIT 2020

 


4 Associated Documents

Miscellaneous Document – Chronology of Defect / Noncompliance Determination for Ford Motor Company Recall #21C25

RMISC-21V978-5760.pdf 14.489KB

RMISC-21V978-5760

 


Recall Acknowledgement

RCAK-21V978-3918.pdf 645.586KB

RCAK-21V978-3918

 


Defect Notice 573 Report

RCLRPT-21V978-5953.PDF 215.033KB

RCLRPT-21V978-5953

 


Manufacturer Notices(to Dealers,etc) – Advance Notice re NEW VEHICLE DEMONSTRATION / DELIVERY HOLD Advance Notice – Safety Recall 21S54 Certain 2020 Model Year Transit AWD Vehicles Rear Driveshaft Bolt and Captive Washer Replacement

RCMN-21V978-5102.pdf 144.154KB

RCMN-21V978-5102

 


Latest Recalls Documents

https://www-odi.nhtsa.dot.gov/acms/cs/documentList.xhtml?docId=21V978&docType=RCL

 


 

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