2021 Ford Escape Safety Recall 21S48 Battery Pack Replacement

November 10, 2021 NHTSA CAMPAIGN NUMBER: 21V869000

High Voltage Battery May Fail

A sudden loss of drive power increases the risk of a crash.

 

NHTSA Campaign Number: 21V869

Manufacturer Ford Motor Company

Components ELECTRICAL SYSTEM, HYBRID PROPULSION SYSTEM

Potential Number of Units Affected 1

 

Summary

Ford Motor Company (Ford) is recalling one 2021 Escape vehicle equipped with a 2.5L hybrid powertrain. The high voltage battery may fail, resulting in a sudden loss of drive power.

 

Remedy

A dealer will replace the high voltage battery, free of charge. The owner notification letters were mailed December 1, 2021. Owners may contact Ford customer service at 1-866-436-7332. Ford’s number for this recall is 21S48.

 

Notes

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.

 

Check if your Vehicle has a Recall

 


AFFECTED VEHICLES

Vehicle Model Year Assembly Plant Build Dates
Escape/Kuga 2021 Louisville August 5, 2021 through September 28, 2021
2022 January 10, 2022
2020 Valencia February 9, 2020 through July 9, 2020
2021 Valencia September 2, 2020 through July 30, 2021
2022 Valencia August 25, 2021 through November 26, 2021
Corsair 2022 Louisville January 10, 2022

 

Note: This Recall only affects 6 vehicles in the US and Canada.

 

REASON FOR THIS SAFETY RECALL

In some of the affected vehicles, the High Voltage (HV) battery can unexpectedly lose power. If the HV battery loses power, it will cause the vehicle to display a “Stop Safely Now” message on the instrument panel and the vehicle will coast to a stop.

 

SERVICE ACTION

Before demonstrating or delivering any new in-stock vehicles involved in this recall, dealers are to replace the HV battery. This service must be performed on all affected vehicles at no charge to the vehicle owner.

 

OWNER NOTIFICATION AND MAILING SCHEDULE

Owner letters for the initial population were mailed on December 1, 2021.

Owner letters for the expanded population are expected to mail the week of March 28, 2022.

Dealers should repair any affected vehicles that arrive at their dealerships, whether or not the customer has received a letter.

PLEASE NOTE:

Federal law requires dealers to complete this recall service before a new vehicle is delivered to the buyer or lessee. Violation of this requirement by a dealer could result in a civil penalty of up to $21,000 per vehicle. Correct all vehicles in your new vehicle inventory before delivery.

 

SOLD VEHICLES

  • Ford has not issued instructions to stop selling/delivering or driving used vehicles under this safety recall. Owners should contact their dealer for an appointment to have their vehicles remedied as soon as practicable. Owners can continue to safely drive their vehicles.
  • Immediately contact any of your affected customers whose vehicles are not on your VIN list but are identified in OASIS. Give the customer a copy of the Owner Notification Letter (when available) and schedule a service date.
  • Correct other affected vehicles identified in OASIS which are brought to your dealership.
  • Dealers are to prioritize repairs of customer vehicles over repairs of new and used vehicle inventory.

 

STOCK VEHICLES

  • Correct all affected units in your new vehicle inventory before delivery.
  • Use OASIS to identify any affected vehicles in your used vehicle inventory.

 

DEALER-OPERATED RENTAL VEHICLES

The Fixing America’s Surface Transportation (FAST) Act law effective June 2016 prohibits a rental company from selling, renting or leasing vehicles subject to a safety or compliance recall. Please consult your legal counsel for legal advice.

 

TITLE BRANDED / SALVAGED VEHICLES

Affected title branded and salvaged vehicles are eligible for this recall.

 

OWNER REFUNDS

Refunds are not approved for this program.

 

RENTAL VEHICLES

Rental vehicles are not approved for this program.

 

LINCOLN PICKUP AND DELIVERY

Owners of 2017 MY and newer Lincoln vehicles have the option of requesting pickup and delivery service with a Lincoln loaner (up to 2 days), from their dealership. For details, reference EFC08708, 2021 Lincoln Pickup & Delivery Updates.

 

PARTS REQUIREMENTS

Part Number Description Order Quantity Claim Quantity
LX6Z-5A215-A Tailpipe Clamp 1 1
LX6Z-10B759-R HV Battery 1 1
VC-13-G 2021 Ford Escape Safety Recall 21S48 Battery Pack Replacement » small light Coolant As Required

 

Note: It is acceptable to use the Yellow Coolant (VC-13-G) if the vehicle currently is filled with Orange Coolant (VC-3-B). The Yellow Coolant is compatible with the Orange Coolant and the system does not have to be flushed.

 


CERTAIN 2020-2022 MODEL YEAR ESCAPE AND CORSAIR PHEV VEHICLES – HIGH VOLTAGE BATTERY REPLACEMENT

 

SERVICE PROCEDURE

1. Replace the High Voltage Battery. Please follow the Workshop Manual (WSM) procedures in Section 414-03A.

IMPORTANT NOTE: Federal law prohibits selling motor vehicle parts or components that are under safety, compliance, or emissions recall. Unless a part is requested to be returned to Ford, all parts replaced under this FSA must be scrapped in accordance with all applicable local, state and federal environmental protection and hazardous material regulations. Refer to the Parts Retention, Return, & Scrapping section of the FSA dealer bulletin for further information.

 


 

 


1 Affected Product

Vehicle

MAKE MODEL YEAR
FORD ESCAPE 2021

 


7 Associated Documents

ISSUED Owner Notification Letter(Part 577)

RCONL-21V869-6427.pdf 85.131KB

RCONL-21V869-6427

 


Recall Quarterly Report #1, 2021-4

RCLQRT-21V869-9436.PDF 211.126KB

RCLQRT-21V869-9436

 


Manufacturer Notices(to Dealers,etc) – Dealer Bulletin re NEW VEHICLE DEMONSTRATION / DELIVERY HOLD – Safety Recall 21S48 Certain 2020 through 2022 Model Year Escape PHEV Vehicles Battery Pack Replacement

RCMN-21V869-6207.pdf 225.048KB

RCMN-21V869-6207

 


Defect Notice 573 Report

RCLRPT-21V869-1413.PDF 214.457KB

RCLRPT-21V869-1413

 


Recall Acknowledgement

RCAK-21V869-8366.pdf 645.089KB

RCAK-21V869-8366

 


Manufacturer Notices(to Dealers,etc) – Dealer Bulletin re NEW VEHICLE DEMONSTRATION / DELIVERY HOLD – Supplement #1 Safety Recall 21S48 Certain 2020 through 2022 Model Year Escape and Corsair PHEV Vehicles Battery Pack Replacement

RCMN-21V869-0265.pdf 289.645KB

RCMN-21V869-0265

 


ISSUED Renotification Notice

RCRN-21V869-3723.pdf 84.809KB

RCRN-21V869-3723

 


Latest Recalls Documents

https://www-odi.nhtsa.dot.gov/acms/cs/documentList.xhtml?docId=21V869&docType=RCL

 


 

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