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2019-2021 Ford Ranger Super Cab Compliance Recall 21C25 Front Passenger Outboard Seatbelt Retractor Webbing Incorrectly Routed
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2019-2021 Ford Ranger Super Cab Compliance Recall 21C25 Front Passenger Outboard Seatbelt Retractor Webbing Incorrectly Routed

oemdtc October 22, 2021 No Comments

October 15, 2021 NHTSA CAMPAIGN NUMBER: 21V811000

Seat Belt Routed Incorrectly/FMVSS 208 & 209

A misrouted seat belt may not adequately restrain an occupant in a crash, increasing the risk of injury.

 

NHTSA Campaign Number: 21V811

Manufacturer Ford Motor Company

Components SEAT BELTS

Potential Number of Units Affected 47,683

 

Summary

Ford Motor Company (Ford) is recalling certain 2019-2021 Ford Ranger Super Cab vehicles. The front passenger outboard seat belt may not have been assembled properly, allowing the seat belt to be misrouted. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard numbers 208, “Occupant Crash Protection” and 209, “Seat Belt Assemblies.”

 

Remedy

Ford will provide owners with instructions to perform a preliminary inspection of their front seat belts. Owners that detect an issue with the driver’s seat belt, are unsure of the results, or do not want to perform an inspection, should not drive their vehicles and contact a Ford dealership. Dealers will inspect the front row outboard seat belts and replace them, if necessary, free of charge. Owner notification letters are expected to be mailed November 15, 2021. Owners may contact Ford customer service at 1-866-436-7332. Ford’s number for this recall is 21C25.

 

Notes

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.

 

Check if your Vehicle has a Recall


October 18, 2021

TO: All U.S. Ford and Lincoln Dealers

SUBJECT: NEW VEHICLE DEMONSTRATION / DELIVERY HOLD – Compliance Recall 21C25
Certain 2019-2021 Model Year Ranger Super-Cab Vehicles
Front Passenger Outboard Seatbelt Retractor Webbing Incorrectly Routed

 

AFFECTED VEHICLES

Vehicle Model Year Assembly Plant Build Dates
Ranger 2019 – 2021 Michigan June 17, 2019 through August 4, 2021

 

Affected vehicles are identified in OASIS and FSA VIN Lists.

 

REASON FOR THIS COMPLIANCE RECALL

Ford has received reports of front passenger outboard seatbelt webbing only routed through the anchor rubber trim sleeve, and not properly routed through the metal anchor eyelet. An improperly assembled seatbelt does not comply with the requirements specified by Federal and Canadian Motor

Vehicle Safety Standard (F/CMVSS) No. 208 (Occupant Crash Protection), 209 (Seat Belt

Assemblies) and 210 (Seat Belt Assembly Anchorages) and may not adequately restrain an occupant in a crash, increasing the risk of injury.

 

SERVICE ACTION

Before demonstrating or delivering any new in-stock vehicles involved in this recall, dealers are to inspect the front passenger outboard and driver seatbelts to verify the belts are routed correctly through the anchor’s metal eyelet (ferrule) and anchored to the pretensioner assembly. While Ford determined the front passenger seatbelt on these vehicles may be non-compliant, Ford is requesting that you inspect both, the front passenger and driver seatbelts. This service must be performed on all affected vehicles at no charge to the vehicle owner.

Due to part availability, a Supplement Dealer Bulletin is expected to be provided to dealers the week of November 15, 2021 when it is anticipated that remedy part ordering information will be available to support this compliance recall.

 

OWNER NOTIFICATION AND MAILING SCHEDULE

Owner letters are expected to be mailed the week of November 1, 2021. Owners will be notified that at this time parts are currently unavailable however, to have their vehicles inspected in the meantime. Dealers should inspect any affected vehicles that arrive at their dealerships, whether or not the customer has received a letter.

NOTE: The owner letter will also include instructions on how to perform a preliminary self-evaluation of the vehicle’s front outboard seatbelts. The Customer Inspection Procedure does not replace the need for an inspection by a Ford technician. If the customer does not detect a suspect seatbelt(s), they will still be instructed to schedule a service appointment at their earliest convenience for inspection. If the customer is uncomfortable with the self-assessment procedure, uncertain of the results, or detects a failure on the driver’s seatbelt, they will be instructed to not drive their vehicle and to make arrangements with their dealer to have the vehicle towed to the dealership for an inspection.

PLEASE NOTE:

Federal law requires dealers to complete this recall service before a new vehicle is delivered to the buyer or lessee. Violation of this requirement by a dealer could result in a civil penalty of up to $21,000 per vehicle. Correct all vehicles in your new vehicle inventory before delivery. 

 

ATTACHMENTS

Attachment I: Administrative Information
Attachment II: Labor Allowances and Parts Ordering Information
Attachment III: Technical Information
Owner Notification Letters
Recall Reimbursement Plan

 

QUESTIONS & ASSISTANCE

For questions and assistance, contact the Special Service Support Center (SSSC) via the SSSC Web Contact Site. The SSSC Web Contact Site can be accessed through the Professional Technician System (PTS) website using the SSSC link listed at the bottom of the OASIS VIN report screen or listed under the SSSC tab.

Sincerely,

 

David J. Johnson


ATTACHMENT I

NEW VEHICLE DEMONSTRATION / DELIVERY HOLD –
Compliance Recall 21C25
Certain 2019-2021 Model Year Ranger Super-Cab Vehicles
Front Seatbelt Retractor Webbing Incorrectly Routed

 

OASIS ACTIVATION

OASIS will be activated on October 18, 2021

 

FSA VIN LISTS ACTIVATION

FSA VIN Lists will be available through https://web.fsavinlists.dealerconnection.com on October 18, 2021. Owner names and addresses will be available by November 26, 2021.

NOTE: Your FSA VIN Lists may contain owner names and addresses obtained from motor vehicle registration records. The use of such motor vehicle registration data for any purpose other than in connection with this recall is a violation of law in several states, provinces, and countries. Accordingly, you must limit the use of this listing to the follow-up necessary to complete this recall.

 

SOLD VEHICLES

  • Due to part availability, remedy parts are currently unavailable for all sold and stock vehicles.
  • Ford will be providing information in the vehicle owner letter to perform a preliminary self-assessment. Owners can continue to safely drive their vehicle if they choose to do the self-assessment and the front driver’s side passes the self-assessment. Owners can also have the passenger seat occupied if the passenger side passes self-assessment.
  • Owners that do not feel comfortable performing the self-assessment or have a driver side seatbelt that does not pass the self-assessment will be directed to contact their dealer to have it towed for inspection.
  • Immediately contact any of your affected customers whose vehicles are not on your VIN list but are identified in OASIS. Give the customer a copy of the Owner Notification Letter (when available) and schedule a service date.
  • When remedy parts become available, dealers are to prioritize repairs of customer vehicles over repairs of new and used vehicle inventory.

 

STOCK VEHICLES

  • Due to part availability, remedy parts are currently unavailable for all sold and stock vehicles.
  • All affected units must be inspected in your new vehicle inventory before delivery. All affected units that do not pass inspection (parts are required) must be repaired before delivery.
  • Use OASIS to identify any affected vehicles in your used vehicle inventory.

 

DEALER-OPERATED RENTAL VEHICLES

The Fixing America’s Surface Transportation (FAST) Act law effective June 2016 prohibits a rental company from selling, renting or leasing vehicles subject to a safety or compliance recall. Please consult your legal counsel for legal advice.

TITLE BRANDED / SALVAGED VEHICLES

Affected title branded and salvaged vehicles are eligible for this recall.

 

OWNER REFUNDS

  • This safety recall must still be performed, even if the owner has paid for a previous repair. Claiming a refund will not close the recall on the vehicle.
  • Ford Motor Company is offering a refund for owner-paid repairs covered by this recall if the repair was performed prior to the date indicated in the reimbursement plan, which is posted with this bulletin. Owners are directed to seek reimbursement through authorized dealers or, at their option, directly through Ford Motor Company at P.O. Box 6251, Dearborn, MI 481216251.
  • Dealers are also pre-approved to refund owner-paid emergency repairs that were performed away from an authorized servicing dealer after the end date specified in the reimbursement plan. Non-covered repairs, or those judged by Ford to be excessive, will not be reimbursed.
  • Refunds will only be provided for the cost associated with the replacement of the driver and/or front passenger seatbelt retractor and pretensioner assembly.

 

RENTAL VEHICLES

Due to part availability, rental vehicles may be required until parts are available.

  • If the customer completes the “Customer Inspection Procedure” included with the owner letter and the driver seatbelt fails inspection, the customer has been instructed to contact the dealership without delay to have the vehicle towed. The dealer must verify the seatbelt fails inspection. If the seatbelt fails inspection, a rental vehicle will be provided until parts are available.
  • If the customer completes the “Customer Inspection Procedure” included with the owner letter and the front passenger seatbelt fails inspection, the customer has been instructed not to allow any occupants to use this seating position and to contact the dealer as soon as practicable. If the customer contacts the dealer of the failed seatbelt or brings the vehicle into the dealer due to the failed seatbelt, the dealer must verify the seatbelt fails inspection. If the seatbelt fails inspection, the option of a rental vehicle will be provided to the customer until parts are available. If the customer does not opt for a rental vehicle for a failed front passenger seatbelt, the dealer is to remind the customer no occupants are to use this seating position, and they will be notified when parts are available.
  • If the customer has the vehicle towed to the dealer due to being uncomfortable or uncertain of the results of the “Customer Inspection Procedure” included with the owner letter, or if the customer drives the vehicle to the dealership due to receiving the customer owner letter, the dealer is to perform the inspection. When the dealer performs the inspection, should the driver seatbelt fail inspection, a rental vehicle will be provided until parts are available. When the dealer performs the inspection, should the front passenger seatbelt fail inspection, the option of a rental vehicle will be provided to the customer until parts are available. If the customer does not opt for a rental vehicle for a failed front passenger seatbelt, the dealer is to remind the customer no occupants are to use this seating position and they will be notified when parts are available.

For rental vehicles, contact the SSSC via the SSSC Web Contact Site for approval. Within the contact, please provide which seatbelt(s) failed inspection and which labor operation is being claimed at this time. Failure of providing which seatbelt(s) failed inspection and which labor operation is being claimed will result in the SSSC denying a rental vehicle. If additional rental is required post the initial SSSC rental contact, please contact the SSSC via the SSSC Web Contact Site for approval with clear notes of rational.  

 

ADDITIONAL REPAIR (LABOR TIME AND/OR PARTS)

Additional repairs identified as necessary to complete the FSA should be managed as follows:

  • For related damage and access time requirements, refer to the Warranty and Policy Manual / Section 6 – Ford & Lincoln Program Policies / General Information & Special Circumstances for FSA’s / Related Damage.
  • For vehicles within new vehicle bumper-to-bumper warranty coverage, no SSSC approval is required, although related damage must be on a separate repair line with the “Related Damage” radio button checked.
    • Ford vehicles – 3 years or 36,000 miles
  • For vehicles outside new vehicle bumper-to-bumper warranty coverage, submit an Approval Request to the SSSC Web Contact Site prior to completing the repair.

 

CLAIMS PREPARATION AND SUBMISSION

  • Claim Entry: Enter claims using Dealer Management System (DMS) or One Warranty Solution (OWS) online.
    • When entering claims, select claim type 31: Field Service Action. The FSA number (21C25) is the sub code.
    • For additional claims preparation and submission information, refer to the Recall and Customer Satisfaction Program (CSP) Repairs in the OWS User Guide.
  • Related Damage/Additional labor and/or parts: Must be claimed as Related Damage on a separate repair line from the FSA with same claim type and sub code as described in Claim Entry above.

IMPORTANT: Click the Related Damage Indicator radio button.

  • Rentals: For rental vehicles, please contact the SSSC via the SSSC Web Contact Site for rental vehicle approval code(s).
  • Towing: Towing may be required. Please use Roadside Assistance for vehicle towing.
  • Refunds: Submit refunds on a separate repair line.
    • Program Code: 21C25     – Misc. Expense: ADMIN
    • Expense: REFUND          – Misc. Expense: 0.2 Hrs.
  • Multiple refunds should be submitted on one repair line and the invoice details for each repair should be detailed in the comments section of the claim.

 

LABOR ALLOWANCES – INSPECTION PASSES (No Parts Required)

Labor operation below is only to be used if BOTH Front Seatbelts PASS Inspection.

Note: This labor operation cannot be used with any other listed labor operations.

Description Labor Operation Labor Time
Inspect BOTH Front Seatbelt Retractor and Pretensioner Assemblies.

– If BOTH Driver and Front Passenger Seatbelts PASS Inspection,

(No Parts Required) Program is Closed.

21C25A 0.3 Hour(s)

 

 

LABOR ALLOWANCES – INSPECTION DOES NOT PASS (Parts Required)

Remedy parts are currently unavailable for this program. Interim labor operations below are for vehicles that fail inspection and require part replacement that is currently unavailable. Please see labor operations below for proper claiming purposes if the inspection fails.

Note: Labor operations below directly correlate to which seatbelt(s) FAILED inspection. Only one labor operation can be used per claim.

Description Labor Operation Labor Time
Inspect BOTH Front Seatbelt Retractor and Pretensioner Assemblies. Cannot be used with other labor operations.

  • Driver Seatbelt Retractor Assembly Fails Inspection

NOTE: This is an interim labor operation code and will not close the recall program. (Parts Required)

  • ONLY to be used when replacement of the Driver Seatbelt Retractor Assembly is required. 
21C25BB 0.3 Hour(s)
Inspect BOTH Front Seatbelt Retractor and Pretensioner Assemblies. Cannot be used with other labor operations.

  • Front Passenger Seatbelt Retractor Assembly Fails Inspection NOTE: This is an interim labor operation code and will not close the recall program. (Parts Required)
  • ONLY to be used when replacement of the Front Passenger Seatbelt Retractor Assembly is required. 
21C25CC 0.3 Hour(s)
Inspect BOTH Front Seatbelt Retractor and Pretensioner Assemblies. Cannot be used with other labor operations.

  • BOTH Front Seatbelt Retractor Assemblies Fail Inspection

NOTE: This is an interim labor operation code and will not close the recall program. (Parts Required)

  • ONLY to be used when replacement of BOTH Front seatbelt Retractor Assemblies are required.
21C25DD 0.3 Hour(s)

 

 

PARTS REQUIREMENTS / ORDERING INFORMATION

  • Remedy Seatbelt Retractor and Pretensioner Assemblies are not yet available.
  • A Supplement Dealer Bulletin will be published the week of November 15, 2021 when it is anticipated that remedy parts ordering information will be available to support this compliance recall.

 

DEALER PRICE 

For latest prices, refer to DOES II.

 

PARTS RETENTION, RETURN, & SCRAPPING

Follow the provisions of the Warranty and Policy Manual, Section 1 – WARRANTY PARTS

RETENTION AND RETURN POLICIES. If a replaced part receives a scrap disposition, the part must be scrapped in accordance with all applicable local, state and federal environmental protection and hazardous material regulations. Federal law prohibits selling motor vehicle parts or components that are under safety, compliance, or emissions recall.

 

EXCESS STOCK RETURN

Excess stock returned for credit must have been purchased from Ford Customer Service Division in accordance with Policy Procedure Bulletin 4000.

 

REPLACED FSA PARTS INSPECTION AND SIGN OFF

Effective March 1st, 2021 all parts replaced as part of an FSA repair with a repair order open date of March 1st, 2021 or later must be inspected and signed off on the repair order by a member of your dealers fixed operations management team or an employee the task has been delegated to. If the task is to be delegated to a non-management employee, the employee needs to be someone other than the technician who completed the repair and needs to understand the importance of completing this task consistently and accurately.

  • All parts replaced as part of an FSA repair should be returned to the parts department following the Warranty Parts Retention and Return Policies.
  • Inspect the replaced parts to verify the FSA repair was completed.
  • If the FSA repair is found to be complete, the designated employee signs the repair order line or parts return stamp area (electronic or hand signed) for the FSA repair indicating the parts were inspected and validated to have been replaced.
  • After the parts have been inspected, they should be handled based on the guidance in the parts status report in the Online Warranty System (Hold, Return, CORE, Scrap, etc.).
  • This process is subject to review during warranty audits for FSA repairs with a repair order open date of March 1st, 2021 or later. Any eligible FSA claims requiring parts replacement, found not to have been inspected and signed off during a warranty audit will be subject to chargeback and consideration for enrollment into the Dealer Incomplete Recall Repair Process.

 

Note: Other approvals (electronic or handwritten) for add-on repair lines, dealer owned vehicle repairs, and repeat repairs do not qualify as FSA parts inspection approvals. The post repair FSA parts inspection process (electronic or handwritten) is independent from other warranty approval requirements. The approval by the designated employee implies that the FSA parts were found to be replaced and must be able to be clearly identified on the Repair Order. If multiple FSA’s require approval on a single Repair Order, each applicable occurrence will require individual post repair approval by the designated employee.


ATTACHMENT III

CERTAIN 2019-2021 MODEL YEAR RANGER SUPER-CAB VEHICLES – FRONT SEATBELT RETRACTOR WEBBING INCORRECTLY ROUTED

 

SERVICE PROCEDURE

NOTE: The driver and passenger front seatbelt retractor and pretensioner replacement procedures are the same. It is not necessary to depower and repower more than once during this procedure.

 

NOTE: Clear photo(s) evidence demonstrating defective front seatbelt(s) must be submitted via the Special Service Support Center (SSSC) Web Contact Site.

 

NOTE: Procedure to be performed on the driver and passenger front seatbelt.

 

NOTE: Please scan QR code below with a smartphone or a tablet or follow the website link for additional inspection and assessment videos.

 

NOTE: In the video link below, F-150 is shown in the video, Ranger similar.

 

https://bcove.video/2TvJk91 (0:59)

 

1. Open the front and second-row driver side doors.

 

2. Locate the driver seatbelt’s soft rubber trim sleeve near the bottom of the second-row door.  See Figure 1.

 

NOTE: Driver side shown, passenger side similar.

 

3. Visually inspect that the driver side front seatbelt webbing is routed through the soft rubber trim sleeve AND through the metal anchor eyelet. See Figures 2 and 3.

-Is the seatbelt webbing routed through the soft rubber trim sleeve AND through the metal anchor eyelet?

 

NOTE: During installation, make sure the seatbelt webbing is not twisted and the seatbelt and buckle are accessible to the occupant.

Yes – First inspection (visual only) passes. Proceed to Step 4.

No –  First inspection (visual only) does not pass. Install a new Front Seatbelt Retractor and Pretensioner assembly. Please follow Workshop Manual (WSM) procedures in Section 501-20A then proceed to Step 6.

 

4. Grab the seatbelt webbing just above where the seatbelt webbing loops through the soft rubber trim sleeve and attempt to bend the rubber trim sleeve towards itself as shown in Figure 4 (Bad Part). The seatbelt rubber trim sleeve should NOT bend or fold over.

-Does the rubber trim sleeve bend or fold over where the seatbelt webbing loops through?

NOTE: During installation, make sure the seatbelt webbing is not twisted and the seatbelt and buckle are accessible to the occupant.

No – Second inspection (bend test) passes. Proceed to Step 5.

Yes – Second Inspection (bend test) does not pass. Install a new Front Seatbelt Retractor and Pretensioner assembly. Please follow WSM procedures in Section 501-20A then proceed to Step 6.

 

5.   Make sure you are standing in a comfortable, well-balanced position and firmly grab the seatbelt strap just above the soft rubber trim sleeve with two hands. Strongly pull the seatbelt towards you while looking a the area where the seatbelt webbing loops through the sleeve. See Figure 5.

-Did the rubber trim sleeve opening stretch where the seatbelt webbing loops through the sleeve?

NOTE: During installation, make sure the seatbelt webbing is not twisted and the seatbelt and buckle are accessible to the occupant.

No –  Third inspection (pull test) passes. Seatbelt replacement is not required. Proceed to Step 6.

Yes – Third Inspection (pull test) does not pass. Install a new Front Seatbelt Retractor and Pretensioner assembly. Please follow WSM procedures in Section 501-20A then proceed to Step 6.

 

6.   Has this procedure been performed on both the driver and passenger side of the vehicle?

Yes – This completes the recall.

No –  Repeat Steps 1-5 on the passenger side of the vehicle.

 

IMPORTANT NOTE: Federal law prohibits selling motor vehicle parts or components that are under safety, compliance, or emissions recall. Unless a part is requested to be returned to Ford, all parts replaced under this FSA must be scrapped in accordance with all applicable local, state and federal environmental protection and hazardous material regulations. Refer to the Parts Retention, Return, & Scrapping section of the FSA dealer bulletin for further information.

 


Ford Motor Company

Recall Reimbursement Plan for 21C25

 

Ford and Lincoln dealers are in the best position to quickly and efficiently process reimbursement requests.  However, federal legislation requires all motor vehicle manufacturers to establish processes through which customers may seek recall reimbursement directly from the manufacturer or from the dealers.

 

Regarding the specific reimbursement plan for Recall # 21C25, owners who have paid for service to remedy the defect or noncompliance must have had that service performed prior to December 3, 2021 After this date, if repairs related to this recall are performed by a non-Ford repair facility in an emergency situation, customers must submit any refund requests through their dealership. As required by this federal regulation, Ford Motor Company submitted the details of its latest General Recall Reimbursement Plan in a letter to the National Highway Traffic Safety Administration (NHTSA) in May 2021.  The following is the text of that letter and the Plan:

 

General Recall Reimbursement Plan

(As submitted to the NHTSA)

 

Pursuant to the requirements set forth in 49 CFR Part 573 and Part 577 of the Code of Federal Regulations, Ford Motor Company (Ford) is submitting required information pertaining to our general reimbursement plan for the cost of remedies paid for by vehicle owners before they are notified of a related safety recall.

 

Set forth below is Ford’s general plan to reimburse owners and purchasers for costs incurred for remedies in advance of notification of potential safely-related defects or noncompliances pursuant to Part 573.6 (c)(8)(i).  This plan has not changed since our February 20, 2019 submission.

 

Reimbursement Notification

Ford’s notice to a vehicle owner in accordance with 49 CFR Part 577 will indicate that Ford is offering a refund if the owner paid to have service to remedy the defect or noncompliance prior to a specified ending date.  In accordance with Part 573.13 (c)(2), this ending date will be defined as a minimum of ten calendar days after the date on which Ford mailed the last of its Part 577 notifications to owners, and will be indicated in the specific reimbursement plan available to owners for an individual recall.  This notice will direct owners to seek eligible reimbursement through authorized dealers or, at their option, directly through Ford at the following address:

Ford Motor Company
P.O. Box 6251
Dearborn, MI  48121-6251

 

Ford notes that this rule allows for the identification of a beginning date for reimbursement eligibility.  Under the rule, an owner who paid to remedy the defect or noncompliance prior to the identified beginning date would not be eligible for reimbursement.  Ford generally has not established such a beginning date for reimbursement eligibility and does not presently anticipate changing this general policy.  However, in any case where Ford determines a beginning date is appropriate, Ford will indicate that date in the owner notice.  As permitted by 577.11(e), Ford may not include a reimbursement notification when all vehicles are well within the warranty period, subject to approval by the agency.

 

Costs to be Reimbursed

For vehicles, reimbursement will not be less than the lesser of:

  • The amount paid by the owner for the remedy that specifically addressed and was reasonably necessary to correct the defect or noncompliance that is the subject of the recall, or
  • The cost of parts for the remedy (to be no more than the manufacturer’s list retail price for authorized part(s), plus associated labor at local labor rates, miscellaneous fees (such as disposal of waste) and taxes.

 

For replacement equipment, reimbursement will be the amount paid by the owner for the replacement item (limited by the amount of the retail list price of the defective or noncompliant item that was replaced, plus taxes, where the brand or model purchased by the owner was different than the brand or model that was the subject of the recall).  If the item of motor vehicle equipment was repaired, the reimbursement provisions identified above for vehicles will apply.

 

Ford notes that costs incurred by the owner within the period during which Ford’s original or extended warranty would have provided for a free repair of the problem will not be eligible for reimbursement, as provided by Part 573.13 (d)(1).

 

Entities Authorized to Provide Reimbursement

Ford will continue to use authorized dealers to reimburse owners under the specific reimbursement plans for a particular recall, and will encourage owners to pursue requests for reimbursement directly through dealers to expedite reimbursement.  Ford will also provide a mailing address to which customers can, at their option, send requests for reimbursement directly to Ford, as previously noted.  Requests for reimbursement sent directly to Ford may take up to 60 days to process.  Whether the owner chooses to pursue reimbursement requests through a dealer or directly through Ford, the owner will be directed to submit the required documentation, upon which reimbursement eligibility will be determined.

 

Required Documentation

The reimbursement determination will depend upon the information provided by the customer.  Consistent with Part 573.13 (d)(4) the following information must be submitted:

  • Claimant name and address
  • Vehicle make, model, and model year
  • Vehicle identification number (VIN) and, for replacement equipment, a description of such equipment or, for tires, the model, size and TIN (DOT code)
  • Identification of the recall number (either the Ford recall number or the NHTSA recall number)
  • Identification of the owner of the recalled vehicle at the time that the pre-notification remedy was obtained
  • An original receipt for the pre-notification remedy that includes a breakdown of the amount for parts, labor, other costs and taxes, including costs for the replacement item. Where the receipt covers work other than to address the recall or noncompliance, Ford may require the claimant to separately identify costs that are eligible for reimbursement.
  • If the remedy was obtained during the warranty period, documentation indicating that the warranty was not honored or the warranty repair did not correct the problem related to the recall.

 

Failure to submit all of the above information may result in denial of the reimbursement request.

 

Additional Information

The Part 577 required owner notice will provide a toll-free telephone number through which specific information about the reimbursement plan can be requested from Ford.  This general reimbursement plan will be incorporated into notifications pursuant to Part 573.6 by reference.  Information specific to an individual recall also may be incorporated into the Part 573.6 notification.

 


Submission Date: 10/15/2021

 

Identify the Remedy for Ford Motor Company Recall #21C25

 

Describe the defect/noncompliance remedy program, including the manufacturer’s plan for reimbursement.  

 

Owners will be notified by mail with instructions on how to perform a preliminary self-assessment of the vehicle’s seatbelts. Performing this procedure does not replace the need for an inspection by a Ford technician.

 

  • If the customer is uncomfortable with the self-assessment procedure or uncertain of the results, they will be instructed to not drive their vehicle and make arrangements with their Ford or Lincoln dealer to have the vehicle towed for inspection.

 

  • If the customer does not detect a suspect seatbelt, they will still be instructed to take their vehicle to a Ford or Lincoln dealer to be inspected.

 

  • If the customer detects a suspect front passenger seatbelt, they will be instructed to not use the seating position and to take their vehicle to a Ford or Lincoln dealer to be inspected.

 

  • If the customer detects a suspect driver seatbelt, they will be instructed to not drive their vehicle and make arrangements with their Ford or Lincoln dealer to have vehicle towed for inspection.

 

  • A loaner vehicle will be provided should a failed driver seatbelt not be available through service parts. The option for a loaner vehicle will be available should a failed front passenger outboard seatbelt not be available through service parts.

 

  • If the customer declines the loaner vehicle for a failed front passenger outboard seatbelt, the dealer will instruct the customer to not use the seating position.

The dealer will inspect the front row outboard seatbelts to verify the belts are routed correctly through the anchor’s metal eyelet and anchored to the pretensioner assembly.  Should the inspection fail, the dealer will replace the affected seatbelt assembly.

 

There will be no charge for this service.

 

Ford provided the general reimbursement plan for the cost of remedies paid for by vehicle owners prior to notification of a safety recall in May 2021.  The ending date for reimbursement eligibility is December 3, 2021.

 

Ford will forward a copy of the notification letters to dealers to the agency when available.

 

###

 


Submission Date: 10/15/2021

 

Chronology of Defect / Noncompliance Determination for Ford Motor Company Recall #21C25

 

Provide the chronology of events leading up to the defect decision or test data for the noncompliance decision. 

 

On July 28, 2021, NHTSA informed Ford that they received a report of misrouted front passenger outboard seatbelt webbing on a 2020 MY Ranger Super Cab vehicle. A photo from the vehicle indicated that the seatbelt webbing was only routed through the rubber trim sleeve, and not properly routed through the anchor.  This vehicle had been in service for 10 months (4,158 miles) and was outside the scope of a previous FSA (19S23/19V518) for misrouted front passenger outboard seatbelt webbing.

 

On July 29, 2021, Ford engineering engaged the supplier to further investigate the report. Engineering and the supplier investigated the timeframe surrounding the assembly of the misrouted belt for any special causes that may have allowed for the belt to be misrouted.

 

August 2021 – September 2021

Based on a review of supplier processes, a 100% inspection of both driver and front passenger outboard seatbelts was implemented at the Michigan Assembly Plant on August 4th.  A yard hold was issued, and all units inspected with no suspect seatbelt assemblies identified.  This topic was brought to Ford’s Critical Concern Review Group (CCRG) forum for ongoing review on August 5th.  CCRG conducted a data search for additional front seatbelt reports. One report of a likely front passenger outboard seatbelt misrouting from November 2020 was identified.  That vehicle was produced in September 2020 (after the 19S23 population) and had one month in service (357 miles) at the time of the report. Parts from this vehicle were unavailable for inspection.

 

One driver’s side report was found pertaining to a 2019 MY vehicle produced in April 2019.  The misrouted driver’s seatbelt was identified by a dealership before it was delivered to a customer (10 miles, zero months in service).  This vehicle was built within the 19S23 passenger seatbelt recall population, although the driver’s side belt was not affected by that action.

 

Ford engineering continued to investigate this issue with the supplier, although no special cause was identified that might explain these reports. Ford reviewed the status of its investigation with the agency on August 18th.

 

Through ongoing reviews of the supplier’s processes, it was observed that the supplier’s seatbelt load test may, under certain conditions, have insufficient load to properly identify a misrouted seatbelt.  Ongoing verification of current production assemblies continued to find no mis-assembled parts.

 

On September 22, 2021, Ford received a third report pertaining to a misrouted front passenger seatbelt on a vehicle produced in April 2021 (561 miles, one month-in-service).

 

No additional driver’s side reports have been identified. Due on the high frequency of driver belt use and the force required to pull on the belt to detect the condition, it is expected that a misrouted driver’s side seatbelt would be detected at very low time-in-service, and that it is unlikely that a misrouted driver’s belt would remain undetected in the vehicle population.

 

As of September 24, 2021, three reports of potentially misrouted front passenger seatbelts outside the scope of FSA 19S23 have been identified.

 

October 2021

On October 5, 2021, Ford reviewed its findings and recommendations with NHTSA.

 

On October 8, 2021, Ford’s Field Review Committee (FRC) reviewed the concern and approved a non-compliance action for the front passenger outboard seatbelt assembly on vehicles produced between June 17, 2019 and August 4, 2021.  Out of an abundance of caution, the FRC approval also included inspection and replacement (if necessary) of the driver’s seatbelt assembly.

 

Ford is not aware of any reports of accident or injury related to this condition.

 

###

 


3 Affected Products

Vehicle

MAKE MODEL YEAR
FORD RANGER 2019-2021

 


5 Associated Documents

Manufacturer Notices(to Dealers,etc) – Dealer Bulletin re NEW VEHICLE DEMONSTRATION / DELIVERY HOLD – Compliance Recall 21C25 Certain 2019-2021 Model Year Ranger Super-Cab Vehicles Front Passenger Outboard Seatbelt Retractor Webbing Incorrectly Routed

RCMN-21V811-3164.pdf 991.091KB

RCMN-21V811-3164

Miscellaneous Document – Chronology

RMISC-21V811-5704.pdf 17.937KB

RMISC-21V811-5704

Recall Acknowledgement

RCAK-21V811-3158.pdf 645.298KB

RCAK-21V811-3158

Miscellaneous Document – Description of remedy

RMISC-21V811-1018.pdf 13.064KB

RMISC-21V811-1018

Recall 573 Report

RCLRPT-21V811-8392.PDF 214.11KB

RCLRPT-21V811-8392

Latest Recalls Documents

https://www-odi.nhtsa.dot.gov/acms/cs/documentList.xhtml?docId=21V811&docType=RCL

 


 

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Last update on 2022-05-14 / Affiliate links / Images from Amazon Product Advertising API

Last update on 2022-05-14 / Affiliate links / Images from Amazon Product Advertising API

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Safety Recall 19S03 – Door Latch Replacement – 2017-2019 Lincoln Continental

Safety Recall 19S34 – HVAC Blower Motor Smoke/Fire – 2019 Ford Ranger
October 10, 2019 NHTSA CAMPAIGN NUMBER: 19V726000 Blower Motor May Short …
Recalls oemdtc October 26, 2019 No Comments

Safety Recall 19S34 – HVAC Blower Motor Smoke/Fire – 2019 Ford Ranger

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