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October 1, 2021 NHTSA CAMPAIGN NUMBER: 21V770000
Passenger Air Bag May Deploy Improperly/FMVSS 208
Improper air bag deployment increases the risk of injury during a crash.
NHTSA Campaign Number: 21V770
Manufacturer Ford
Motor Company
Components AIR BAGS
Potential Number of Units Affected 553
Summary
Ford Motor Company (Ford) is recalling certain 2021 Bronco vehicles. During passenger air bag deployment, an air bag vent could open prematurely and result in an improper deployment. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 208, “Occupant Crash Protection.”
Remedy
Dealers will replace the passenger air bag, free of charge. An interim owner notification letter was mailed on November 24, 2021. A second notice announcing the remedy is available was sent on July 8, 2022. Owners may contact Ford customer service at 1-866-436-7332. Ford’s number for this recall is 21C23.
Notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Check if your Vehicle has a Recall
Bronco Sport
AFFECTED VEHICLES
| Vehicle | Model Year | Assembly Plant | Build Dates |
| Bronco | 2021 | Michigan | July 18, 2021 through August 17, 2021 |
REASON FOR THIS COMPLIANCE RECALL
Some of the affected vehicles may not conform to the requirements specified by Federal Motor Vehicle Safety Standard (FMVSS) No. 208 Occupant Protection. The front passenger air bag may have been incorrectly folded during manufacturing. Incorrect folding may cause improper deployment of the airbag, increasing the risk of occupant injury during a crash.
SERVICE ACTION
Before demonstrating or delivering any new in-stock vehicles involved in this recall, dealers are to replace the front passenger airbag using technical instructions. This service must be performed on all affected vehicles at no charge to the vehicle owner.
OWNER NOTIFICATION MAILING SCHEDULE
Owner letters are expected to be mailed the week of July 4, 2022. Dealers should repair any affected vehicles that arrive at their dealerships, whether or not the customer has received a letter.
PLEASE NOTE:
Federal law requires dealers to complete this recall service before a new vehicle is delivered to the buyer or lessee. Violation of this requirement by a dealer could result in a civil penalty of up to $21,000 per vehicle. Correct all vehicles in your new vehicle inventory before delivery.
SOLD VEHICLES
- Ford has not issued instructions to stop selling/delivering or driving used vehicles under this compliance recall. Owners should contact their dealer for an appointment to have their vehicles remedied as soon as practicable. Owners can continue to safely drive their vehicles.
- Immediately contact any of your affected customers whose vehicles are not on your VIN list but are identified in OASIS. Give the customer a copy of the Owner Notification Letter (when available) and schedule a service date.
- Correct other affected vehicles identified in OASIS which are brought to your dealership.
- Dealers are to prioritize repairs of customer vehicles over repairs of new and used vehicle inventory.
STOCK VEHICLES
- Correct all affected units in your new vehicle inventory before delivery.
- Use OASIS to identify any affected vehicles in your used vehicle inventory.
DEALER-OPERATED RENTAL VEHICLES
The Fixing America’s Surface Transportation (FAST) Act law effective June 2016 prohibits a rental company from selling, renting or leasing vehicles subject to a safety or compliance recall. Please consult your legal counsel for legal advice.
TITLE BRANDED / SALVAGED VEHICLES
Affected title branded and salvaged vehicles are eligible for this recall.
OWNER REFUNDS
Refunds are not approved for this program.
RENTAL VEHICLES
Rental vehicles are not approved for this program.
PARTS REQUIREMENTS / ORDERING INFORMATION
| Part Number | Description | Order Quantity |
| M2DZ-78044A74-B | Front Passenger Air Bag | 1 |
| M2DZ-7804338-AR | Center Instrument Trim Panel (8” Touch Screen,
Black Diamond, Big Bend, Badlands, Wildtrak, Base) | 1 |
| M2DZ-7804338-AS | Center Instrument Trim Panel (8” Touch Screen, Outer Banks) | |
| M2DZ-7804338-BY | Center Instrument Trim Panel (12” Touch Screen, Badlands, Wildtrak) | |
| M2DZ-7804338-BZ | Center Instrument Trim Panel (12” Touch Screen, Outer Banks) |
CERTAIN 2021 MODEL YEAR BRONCO VEHICLES — FRONT PASSENGER AIR BAG REPLACEMENT
SERVICE PROCEDURE
WARNING: The following procedure prescribes critical repair steps required for correct restraint system operation during a crash. Follow all notes and steps carefully. Failure to follow step instructions may result in incorrect operation of the restraint system and increases the risk of serious personal injury or death in a crash.
WARNING: Before beginning any service procedure in this manual, refer to health and safety warnings in section 100-00 General Information. Failure to follow this instruction may result in serious personal injury
1. Depower the Supplemental Restraint System (SRS) Depowering. Please follow Workshop Manual (WSM) procedures in section 501-20B.
2. Release the clips and lower the steering column trim panel. Then disconnect the electrical connectors and fully lower the trim panel. See Figure 1.
3. Open the glove compartment, remove the dampener, and release the stop tabs and fully lower the glove box. See Figure 2.
4. If equipped remove the screws and the console handle. See Figure 3.
- Torque 48 lb.in (5.4 Nm).
5. Remove the bolts, release the clips remove the lower center instrument panel trim panel, and disconnect the electrical connectors. See Figure 4.
- Torque 22 lb.in (2.5 Nm).
6. On both sides remove the screws, release the clips and remove the assist handles. See Figure 5.
- Torque 80 lb.in (9 Nm).
7. Disengage the access covers and remove the lower trim panel bolts. See Figure 6.
- Torque 22 lb.in (2.5 Nm).
NOTE: Remove the lower trim panel by releasing the clips starting on the driver side and working towards the passenger side. Slide the lower trim panel towards the passenger side once all clips are released and disconnect the electrical connector to remove the lower trim panel. See Figure 7.
8. Release the instrument panel switch pack, disconnect the electrical connector and remove the instrument panel switch pack. See Figure 8.
9. On both sides release the clips and remove the instrument panel speaker grilles. See Figure 9.
10. Remove the bolt. See Figure 10.
- Torque 22 lb.in (2.5 Nm).
11. Position aside the bolt covers and remove the bolts. See Figure 11.
- Torque 22 lb.in (2.5 Nm).
12. Remove the bolt, release the clips and remove the upper trim panel. See Figure 12.
- Torque 22 lb.in (2.5 Nm).
13. Remove the upper passenger side air bag bracket bolts. See Figure 13.
- Torque 93 lb.in (10.5 Nm).
14. Disengage the wire harness retainer, disconnect the electrical connector and remove the lower passenger side air bag bracket bolts. See Figure 14.
- Torque 93 lb.in (10.5 Nm).
15. Remove the Right Hand (RH) center middle instrument trim panel lower screws. See Figure 15.
- Torque 22 lb.in (2.5 Nm).
16. Remove the bolts, release the clips and remove the center middle instrument trim panel. See Figure 16.
17. Remove the register vents and transfer them to the new center middle instrument trim panel. See Figure 17.
- Torque:
A) 22 lb.in (2.5 Nm).
B) 9 lb.in (1.1 Nm).
18. Remove the passenger airbag anti-rattle bracket screws. See Figure 18.
- Torque: 22 lb.in (2.5 Nm).
19. Install the new Passenger Airbag Module (PAB), and new center middle instrument trim panel by reversing the removal procedure.
20. Repower the SRS. Please follow WSM procedures in section 501-20B.
Chronology :
August – September 2021
On August 12, 2021, an issue pertaining to the 2021 Ford Bronco passenger airbag was brought to Ford’s Critical Concerns Review Group (CCRG) for review. The supplier (Joyson) informed Ford that a vent on the airbag had opened prematurely (prior to the micro gas-generator being activated) in some of their routine lot acceptance (LAT) audit tests. Airbag lots with these test anomalies were properly quarantined, though the cause of the premature vent opening was unknown. Further review of the supplier’s LAT data found test anomalies were exclusively associated with bags folded by one of the six associates assigned to the airbag fold operation. It was subsequently observed that this lone associate began introducing an extra fold operation when they were reassigned to this fold operation in late June. The extra fold operation by this associate was not in accordance with design intent. Review of the supplier’s production records found that additional airbag lots that passed the supplier’s routine LAT test requirements also contained bags folded by this associate, but were not selected for the routine LAT audit test.
Ford conducted Computer Aided Engineering (CAE ) analysis to evaluate the potential effects of premature vent opening. The results predicted a potential risk of not meeting certain crash performance criteria with respect to FMVSS 208.
On September 27, 2021, Ford’s Field Review Committee reviewed the concern and approved a field action.
Ford is not aware of any reports of accident or injury related to this condition.
1 Affected Product
Vehicle
| MAKE | MODEL | YEAR |
| FORD | BRONCO | 2021 |
10 Associated Documents
Manufacturer Notices(to Dealers,etc) – Dealer Bulletin re NEW VEHICLE DEMONSTRATION / DELIVERY HOLD Compliance Recall 21C23 Supplement #1 Certain 2021 Model Year Bronco Front Passenger Air Bag Replacement
RCMN-21V770-5738.pdf 6881.001KB
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ISSUED Interim Owner Notification Letter(Part 577)
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Manufacturer Notices(to Dealers,etc) – Dealer Bulletin re NEW VEHICLE DEMONSTRATION / DELIVERY HOLD Compliance Recall 21C23 Certain 2021 Model Year Bronco Front Passenger Air Bag Replacement
RCMN-21V770-5800.pdf 6841.622KB
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Recall Acknowledgement
RCAK-21V770-9699.pdf 645.105KB
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Manufacturer Notices(to Dealers,etc) – Dealer Bulletin re NEW VEHICLE DEMONSTRATION / DELIVERY HOLD – Advance Notice – Compliance Recall 21C23 Certain 2021 Model Year Bronco Front Passenger Air Bag Replacement
RCMN-21V770-8979.pdf 133.614KB
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Noncompliance Notice 573 Report
RCLRPT-21V770-3712.PDF 214.817KB
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ISSUED Owner Notification Letter(Part 577)
RCONL-21V770-3633.pdf 42.424KB
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Manufacturer Notices(to Dealers,etc) – Dealer Bulletin re NEW VEHICLE DEMONSTRATION / DELIVERY HOLD Compliance Recall 21C23 – Supplement #2 Certain 2021 Model Year Bronco Front Passenger Air Bag Replacement
RCMN-21V770-4460.pdf 6883.193KB
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ISSUED Owner Notification Letter(Part 577)
RCONL-21V770-7258.pdf 50.132KB
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Recall Quarterly Report #1, 2022-2
RCLQRT-21V770-1335.PDF 211.15KB
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SEOCONTENT-START
November 2021 Ford Motor Company Ford Customer Service Division P. O. Box 1904 Dearborn, Michigan 48121 1904 * * * IMPORTANT SAFETY RECALL * * * Compliance Recall Notice 21C23 / NHTSA Recall 21V770000 2021 Bronco Your Vehicle Identification Number (VIN): This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act. Ford Motor Company has decided that your vehicle, with the VIN shown above, fails to conform to Federal Motor Vehicle Safety Standard (FMVSS) 208 Occupant Protection. We apologize for this situation and want to assure you that, with your assistance, we will correct this condition. Our commitment, together with your dealer, is to provide you with the highest level of service and support. What is the issue? On your vehicle, the front passenger airbag may have been incorrectly folded by the supplier. What is the risk? Incorrect folding may cause improper deployment of the airbag, increasing the risk of occupant injury during a crash. What will Ford and your dealer do? Ford Motor Company is working closely with its suppliers to produce parts for this repair. When parts become available, Ford Motor Company will notify you via mail to schedule a service appointment with your dealer to have the airbag replaced free of charge (parts and labor). Parts are anticipated to be available late 4th quarter of 2021. What should you do? When parts are available, Ford Motor Company will send a letter to inform you that parts are available and to contact your dealer to schedule a repair. Ford has not issued instructions to stop driving your vehicle under this compliance recall. When parts are available, you should contact your dealer for an appointment to have your vehicle remedied as soon as practicable. You can continue to safely drive your vehicle. If you do not already have a servicing dealer, you can access owner.ford.com for dealer addresses, maps, and driving instructions. Please note: Federal law requires that any vehicle lessor receiving this recall notice must forward a copy of this notice to the lessee within ten days. COVID-19 (CORONAVIRUS) Ford dealerships have implemented enhanced protocols to ensure both your safety and the safety of dealership employees. This includes specific procedures for cleaning and disinfecting customer vehicles before and after each vehicle is serviced. In most places, vehicle service has been deemed a critical service. Please contact your local dealer to confirm current service hours. For more information on how Ford and your local dealer are working hard to keep you on the road during these challenging times, please visit owner.ford.com. Thank you for your attention to this important matter. Ford Customer Service Division JOHN A. SAMPLE 123 SAMPLE ST SAMPLE CITY, MI 12345-6789 08063 21C23/DTB121C231 * * * CAMPAÑA DE SEGURIDAD IMPORTANTE * * * Aviso de campaña de cumplimiento 21C23 / Campaña 21V770000 de la NHTSA 2021 Bronco Número de identificación del vehículo (VIN): Este aviso se le envía de acuerdo con la Ley Nacional de Seguridad y Tránsito de Vehículos de los EE. UU. Ford Motor Company ha determinado que su vehículo, con el VIN que aparece más arriba, no cumple con la norma federal de seguridad para vehículos de motor (FMVSS) 208 Protección del ocupante. Lamentamos esta situación y deseamos asegurarle que, con su ayuda, corregiremos el problema. Nuestro compromiso, junto con el de su distribuidor, es ofrecerle servicio y apoyo de alto nivel. ¿Cuál es el problema? La bolsa de aire del pasajero delantero de su vehículo podría haber sido plegada de forma incorrecta por el proveedor. ¿Qué riesgo existe? Un plegado incorrecto podría generar un despliegue inadecuado de la bolsa de aire, lo cual aumenta el riesgo de que el ocupante sufra lesiones durante un choque. ¿Qué medidas adoptarán Ford y su distribuidor? Ford Motor Company colabora estrechamente con sus proveedores para fabricar las piezas para esta reparación. Cuando estas estén disponibles, Ford Motor Company le notificará mediante correo para programar una cita de servicio con su distribuidor a fin de reemplazar la bolsa de aire, sin costo alguno (piezas y mano de obra). Se prevé que las piezas estarán disponibles a fines del 4to trimestre de 2021. ¿Qué debe hacer? Cuando las piezas estén disponibles, Ford Motor Company le enviará una carta para informarle la disponibilidad de estas y solicitarle que se comunique con su distribuidor a fin de programar la reparación. Para esta campaña de conformidad, Ford no ha emitido instrucciones de dejar de manejar el vehículo. Cuando las piezas se encuentren disponibles, deberá ponerse en contacto con su distribuidor a fin de programar una cita para solucionar este problema lo más pronto posible. Puede continuar manejando su vehículo con seguridad. Si aún no tiene un distribuidor para realizar el servicio, puede acceder a owner.ford.com para conocer las direcciones de los distribuidores, ver mapas y obtener las instrucciones para llegar. Tenga presente que: La ley federal exige que los arrendadores de vehículos que reciban este aviso de campaña envíen una copia del mismo al arrendatario en un plazo de diez días. COVID-19 (CORONAVIRUS) Los distribuidores Ford han implementado protocolos mejorados con el fin de asegurar tanto su seguridad como la de los empleados de los diferentes distribuidores. Esto incluye procedimientos específicos de limpieza y desinfección antes y después de realizar servicio en cada uno de los vehículos de nuestros clientes. En la mayoría de los lugares, la atención de vehículos se ha considerado un servicio esencial. Póngase en contacto con su distribuidor local para confirmar las horas de servicio actuales. Para obtener más información sobre cómo Ford y su distribuidor local están trabajando arduamente para mantenerlo en las calles durante estos tiempos difíciles, visite owner.ford.com. Gracias por su atención en este asunto sumamente importante. Ford, División de Servicio al Cliente Noviembre de 2021 Ford Motor Company División de Servicio al Cliente de Ford P. O. Box 1904 Dearborn, Michigan 48121 JOHN A. SAMPLE 123 SAMPLE ST SAMPLE CITY, MI 12345-6789
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July 2022 Ford Motor Company Ford Customer Service Division P. O. Box 1904 Dearborn, Michigan 48121 1904 JOHN A. SAMPLE 123 SAMPLE ST SAMPLE CITY, MI 12345-6789 * * * IMPORTANT SAFETY RECALL * * * Compliance Recall Notice 21C23 / NHTSA Recall 21V770000 2021 Bronco Your Vehicle Identification Number (VIN): This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act. Ford Motor Company has decided that your vehicle, with the VIN shown above, fails to conform to Federal Motor Vehicle Safety Standard (FMVSS) 208 Occupant Protection. We apologize for this situation and want to assure you that, with your assistance, we will correct this condition. Our commitment, together with your dealer, is to provide you with the highest level of service and support. What is the issue? On your vehicle, the front passenger airbag may have been incorrectly folded by the supplier. What is the risk? Incorrect folding may cause improper deployment of the airbag, increasing the risk of occupant injury during a crash. What will Ford and your dealer do? Parts are now available to repair your vehicle. Ford Motor Company has authorized your dealer to replace the front passenger airbag free of charge (parts and labor). How long will it take? The time needed for this repair is less than one-half day. However, due to service scheduling requirements, your dealer may need your vehicle for a longer period of time. What should you do? Please call your dealer without delay and request a service date for Recall 21C23. Provide the dealer with your VIN, which is printed near your name at the beginning of this letter. Ford has not issued instructions to stop driving your vehicle under this compliance recall. You should contact your dealer for an appointment to have your vehicle remedied as soon as practicable. You can continue to drive your vehicle. If you do not already have a servicing dealer, you can access ford.com/support for dealer addresses, maps, and driving instructions. 04048 21C23 PA/DTB121C231 What should you do? (continued) Ford Motor Company wants you to have this compliance recall completed on your vehicle. The vehicle owner is responsible for making arrangements to have the work completed. Ford Motor Company can deny coverage for any vehicle damage that may result from the failure to have this recall performed on a timely basis. Therefore, please have this recall performed as soon as possible. Please note: Federal law requires that any vehicle lessor receiving this recall notice must forward a copy of this notice to the lessee within ten days. NOTE: You can receive information about Recalls and Customer Satisfaction Programs through our FordPass App. The app can be downloaded through the App Store or Google Play. In addition there are other features such as reserving parking in certain locations and controlling certain functions on your vehicle (lock or unlock doors, remote start) if it is equipped to allow control. What if you no longer own this vehicle? If you no longer own this vehicle, and have an address for the current owner, please forward this letter to the new owner. You received this notice because government regulations require that notification be sent to the last known owner of record. Our records are based primarily on state registration and title data, which indicate that you are the current owner. Can we assist you further? If you have difficulties getting your vehicle repaired promptly and without charge, please contact your dealership’s Service Manager for assistance. RETAIL OWNERS: If you have questions or concerns, please contact our Ford Customer Relationship Center at 1-866-436-7332 and one of our representatives will be happy to assist you. If you wish to contact us through the Internet, our address is: ford.com/support. For the hearing impaired call 1-800-232-5952 (TDD). Representatives are available Monday through Friday: 8:00AM – 8:00PM (Eastern Time). FLEET OWNERS: If you have questions or concerns, please contact our Ford Pro Contact Center at 1-800-34-FLEET, choose Option #1, and one of our representatives will be happy to assist you. If you wish to contact us through the Internet, our address is: fleet.ford.com. Representatives are available Monday through Friday: 7:00AM – 11:00PM and Saturday: 7:00AM – 5:00PM (Eastern Time). If you are still having difficulty getting your vehicle repaired in a reasonable time or without charge, you may write the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Ave. S.E., Washington, D.C. 20590 or call the toll free Vehicle Safety Hotline at 1-888-327-4236 (TTY: 1-800-424-9153) or go to nhtsa.gov. Reference NHTSA Safety Recall 21V770000. Thank you for your attention to this important matter. Ford Customer Service Division * * * CAMPAÑA DE SEGURIDAD IMPORTANTE * * * Aviso de campaña de cumplimiento 21C23 / Campaña 21V770000 de la NHTSA 2021 Bronco Número de identificación del vehículo (VIN): Este aviso se le envía de acuerdo con la Ley Nacional de Seguridad y Tránsito de Vehículos de los EE. UU. Ford Motor Company ha determinado que su vehículo, con el VIN que aparece más arriba, no cumple con la norma federal de seguridad para vehículos de motor (FMVSS) 208 Protección del ocupante. Lamentamos esta situación y deseamos asegurarle que, con su ayuda, corregiremos el problema. Nuestro compromiso, junto con el de su distribuidor, es ofrecerle servicio y apoyo de alto nivel. ¿Cuál es el problema? La bolsa de aire del pasajero delantero de su vehículo podría haber sido plegada de forma incorrecta por el proveedor. ¿Qué riesgo existe? Un plegado incorrecto podría generar un despliegue inadecuado de la bolsa de aire, lo cual aumenta el riesgo de que los ocupantes sufran lesiones durante un choque. ¿Qué medidas adoptarán Ford y su distribuidor? Las piezas para reparar su vehículo ya se encuentran disponibles. Ford Motor Company ha autorizado a su distribuidor a reemplazar la bolsa de aire del pasajero delantero sin costo alguno (piezas y mano de obra). ¿Cuánto tiempo tomará? El tiempo necesario para reparar será menos de medio día. Sin embargo, debido a los requisitos de planificación de servicio, es posible que su distribuidor tarde un poco más. ¿Qué debe hacer? Llame de inmediato al distribuidor y solicite una cita de servicio para realizar la campaña 21C23. Proporcione el VIN a su distribuidor, el cual está impreso debajo de sus datos al comienzo de esta carta. Para esta campaña de conformidad, Ford no ha emitido instrucciones de dejar de manejar el vehículo. Deberá ponerse en contacto con su distribuidor a fin de programar una cita para solucionar este problema lo más pronto posible. Puede continuar manejando su vehículo. Si aún no tiene un distribuidor para realizar el servicio, puede acceder a ford.com/support para conocer las direcciones de los distribuidores, ver mapas y obtener las instrucciones para llegar. Julio de 2022 Ford Motor Company División de Servicio al Cliente de Ford P. O. Box 1904 Dearborn, Michigan 48121 JOHN A. SAMPLE 123 SAMPLE ST SAMPLE CITY, MI 12345-6789 4 of 4 A/4/000001/1 04048 21C23 PA/DTB121C231 ¿Qué debe hacer? (continuación) Ford Motor Company le recomienda realizar esta campaña de cumplimiento en su vehículo. El propietario del vehículo es responsable de realizar los arreglos necesarios para llevar a cabo el trabajo. Ford Motor Company puede negar la cobertura en caso de que el vehículo hubiese sufrido daños por no haber realizado la campaña de manera oportuna. Por lo tanto, le solicitamos que realice esta campaña lo antes posible. Tenga presente que: La ley federal exige que los arrendadores de vehículos que reciban este aviso de campaña envíen una copia del mismo al arrendatario en un plazo de diez días. NOTA: Puede recibir información sobre las campañas y los programas de satisfacción del cliente a través de la aplicación FordPass. La aplicación se puede descargar a través de App Store o Google Play. Adicionalmente, existen otras funciones como reserva de estacionamientos en determinados lugares, además de control de ciertas funciones en el vehículo (bloqueo o desbloqueo de puertas, arranque remoto) si así está equipado para permitir el control. ¿Qué pasa si usted ya no es el propietario del vehículo? Si usted ya no es el propietario del vehículo y tiene la dirección del propietario actual, le solicitamos que le reenvíe esta carta. Usted recibió este aviso porque las regulaciones del gobierno exigen el envío de notificaciones al propietario conocido más reciente del registro. Nuestros registros se basan principalmente en datos estatales y de propiedad, que indican que usted es el propietario actual del vehículo. ¿Podemos hacer algo más por usted? Si tiene problemas para reparar de inmediato su vehículo y sin costo alguno, comuníquese con el Gerente de Servicio de su distribuidor para solicitar ayuda. PROPIETARIOS MINORISTAS: Si tiene dudas o preguntas, comuníquese con nuestro Centro de Relación con Clientes Ford al 1-866-436-7332 y uno de nuestros representantes con gusto lo atenderá. Si desea comunicarse con nosotros a través de Internet, nuestra dirección es: ford.com/support. Las personas con problemas de audición pueden llamar al 1-800-232-5952 (TDD). Los representantes atienden de lunes a viernes, de 8:00 a.m. a 8:00 p.m. (hora del este). PROPIETARIOS DE FLOTAS: Si tiene dudas o preguntas, comuníquese con nuestro Centro de contacto de Ford Pro al 1-800-34-FLEET, elija la opción n.° 1 y uno de nuestros representantes con gusto lo atenderá. Si desea comunicarse con nosotros a través de Internet, nuestra dirección es: fleet.ford.com. Los representantes atienden de lunes a viernes, de 7:00 a.m. a 11:00 p.m. y sábado, de 7:00 a.m. a 5:00 p.m. (hora del este). Si aun así tiene problemas para reparar su vehículo en un periodo de tiempo razonable o sin costo, puede escribir al Administrador de National Highway Traffic Safety Administration, 1200 New Jersey Ave. S.E., Washington, D.C. 20590, llamar a la Línea directa de seguridad vehicular al 1-888-327-4236 (TTY: 1-800-424-9153) o visitar nhtsa.gov. Referencia: Campaña de seguridad 21V770000 de la NHTSA. Gracias por su atención en este asunto sumamente importante. Ford, División de Servicio al Cliente
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April 2022 Ford Motor Company Ford Customer Service Division P. O. Box 1904 Dearborn, Michigan 48121 1904 * * * IMPORTANT SAFETY RECALL * * * * * UPDATE PLEASE READ * * Compliance Recall Notice 21C23 / NHTSA Recall 21V770000 2021 Bronco Your Vehicle Identification Number (VIN): Ford Motor Company recently sent you a letter for Compliance Recall 21C23 explaining the need for your front passenger air bag to be replaced. This is not necessary as we have determined that this Compliance Recall letter was inadvertently sent to you. We apologize for this situation and want to assure you that your vehicle is not equipped with the front passenger air bag included in this recall. Your vehicle will not require repair and no further action is required. Compliance Recall 21C23 has been closed on your vehicle. Can we assist you further? RETAIL OWNERS: If you have questions or concerns, please contact our Ford Customer Relationship Center at 1-866-436-7332 and one of our representatives will be happy to assist you. If you wish to contact us through the Internet, our address is: ford.com/support. For the hearing impaired call 1-800-232-5952 (TDD). Representatives are available Monday through Friday: 8:00AM – 8:00PM (Eastern Time). FLEET OWNERS: If you have questions or concerns, please contact our Fleet Customer Information Center at 1-800-34-FLEET, choose Option #3, and one of our representatives will be happy to assist you. If you wish to contact us through the Internet, our address is: fleet.ford.com. Representatives are available Monday through Friday: 8:00AM – 8:00PM (Eastern Time). If you are still having difficulty getting your vehicle repaired in a reasonable time or without charge, you may write the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Ave. S.E., Washington, D.C. 20590 or call the toll free Vehicle Safety Hotline at 1-888-327-4236 (TTY: 1-800-424-9153) or go to safercar.gov. Reference NHTSA Safety Recall 21V770000. Thank you for your attention to this important matter. Ford Customer Service Division JOHN A. SAMPLE 123 SAMPLE ST SAMPLE CITY, MI 12345-6789 Ford Motor Company División de Servicio al Cliente de Ford P. O. Box 1904 Dearborn, Michigan 48121 Abril de 2022 * * * CAMPAÑA DE SEGURIDAD IMPORTANTE * * * * * ACTUALIZADO POR FAVOR LEER * * Aviso de campaña de cumplimiento 21C23 / Campaña 21V770000 de la NHTSA 2021 Bronco Número de identificación del vehículo (VIN): Ford Motor Company hace poco le envió una carta de la Campaña de cumplimiento 21C23 donde se explicaba la necesidad de reemplazar la bolsa de aire del pasajero delantero. Esto no es necesario, puesto que hemos determinado que la carta de esta Campaña de cumplimiento se le envió involuntariamente. Lamentamos esta situación y deseamos asegurarle que su vehículo no está equipado con la bolsa de aire del pasajero delantero incluida en esta campaña. No es necesario realizar la reparación en su vehículo y no se requiere ninguna acción. La Campaña de cumplimiento 21C23 ha sido cerrada para su vehículo. ¿Podemos hacer algo más por usted? PROPIETARIOS MINORISTAS: Si tiene dudas o preguntas, comuníquese con nuestro Centro de Relación con Clientes Ford al 1-866-436-7332 y uno de nuestros representantes con gusto lo atenderá. Si desea comunicarse con nosotros a través de Internet, nuestra dirección es: ford.com/support. Las personas con problemas de audición pueden llamar al 1-800-232-5952 (TDD). Los representantes atienden de lunes a viernes, de 8:00 a.m. a 8:00 p.m. (hora del este). PROPIETARIOS DE FLOTAS: Si tiene dudas o preguntas, comuníquese con nuestro Centro de Información a Clientes de flotas al 1-800-34-FLEET, elija la opción n.° 3 y uno de nuestros representantes con gusto lo atenderá. Si desea comunicarse con nosotros a través de Internet, nuestra dirección es: fleet.ford.com. Los representantes atienden de lunes a viernes, de 8:00 a.m. a 8:00 p.m. (hora del este). Si aun así tiene problemas para reparar su vehículo en un periodo de tiempo razonable o sin costo, puede escribir al Administrador de National Highway Traffic Safety Administration, 1200 New Jersey Ave. S.E., Washington, D.C. 20590, llamar a la Línea directa de seguridad vehicular al 1-888-327-4236 (TTY: 1-800-424-9153) o visitar safercar.gov. Mencione la Campaña de seguridad 21V770000 de la NHTSA. Gracias por su atención en este asunto sumamente importante. Ford, División de Servicio al Cliente JOHN A. SAMPLE 123 SAMPLE ST SAMPLE CITY, MI 12345-6789
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Copyright 2021 Ford Motor Company David J. Johnson Ford Motor Company Director P. O. Box 1904 Service Engineering Operations Dearborn, Michigan 48121 Ford Customer Service Division October 4, 2021 TO: All U.S. Ford and Lincoln Dealers SUBJECT: NEW VEHICLE DEMONSTRATION / DELIVERY HOLD – Advance Notice – Compliance Recall 21C23 Certain 2021 Model Year Bronco Front Passenger Air Bag Replacement AFFECTED VEHICLES Vehicle Model Year Assembly Plant Build Dates Bronco 2021 Michigan July 18, 2021 through August 17, 2021 Affected vehicles are identified in OASIS and FSA VIN Lists. REASON FOR THIS COMPLIANCE RECALL Some of the affected vehicles may not conform to the requirements specified by Federal Motor Vehicle Safety Standard (FMVSS) No. 208 Occupant Protection. The front passenger air bag may have been incorrectly folded during manufacturing. Incorrect folding may cause improper deployment of the airbag, increasing the risk of occupant injury during a crash. SERVICE ACTION DO NOT DEMONSTRATE OR DELIVER any new in-stock vehicles involved in this compliance recall. A complete Dealer Bulletin will be provided to dealers during 4th quarter of 2021 when parts ordering information and repair instructions will be available to support this compliance recall. IMPORTANT: Dealers should open a Repair Order (RO) only when a full dealer bulletin is published. Opening an RO against an Awareness or Advance Notice will result in warranty rejections against a recall. CUSTOMER NOTIFICATION Owners of record will be notified via first-class mail after repair instructions and parts ordering information have been provided to dealers. PLEASE NOTE: Federal law requires dealers to complete this recall service before a new vehicle is delivered to the buyer or lessee. Violation of this requirement by a dealer could result in a civil penalty of up to $21,000 per vehicle. Correct all vehicles in your new vehicle inventory prior to delivery. QUESTIONS & ASSISTANCE For questions and assistance, contact the Special Service Support Center (SSSC) via the SSSC Web Contact Site. The SSSC Web Contact Site can be accessed through the Professional Technician System (PTS) website using the SSSC link listed at the bottom of the OASIS VIN report screen or listed under the SSSC tab. Sincerely, David J. Johnson
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Copyright 2022 Ford Motor Company David J. Johnson Ford Motor Company Director P. O. Box 1904 Service Engineering Operations Dearborn, Michigan 48121 Ford Customer Service Division June 23, 2022 TO: All U.S. Ford and Lincoln Dealers SUBJECT: NEW VEHICLE DEMONSTRATION / DELIVERY HOLD Compliance Recall 21C23 – Supplement #2 Certain 2021 Model Year Bronco Front Passenger Air Bag Replacement REF: NEW VEHICLE DEMONSTRATION / DELIVERY HOLD Compliance Recall 21C23 – Supplement #1 Dated: December 20, 2021 New! REASON FOR THIS SUPPLEMENT Parts are now available. AFFECTED VEHICLES Vehicle Model Year Assembly Plant Build Dates Bronco 2021 Michigan July 18, 2021 through August 17, 2021 Affected vehicles are identified in OASIS and FSA VIN Lists. REASON FOR THIS COMPLIANCE RECALL Some of the affected vehicles may not conform to the requirements specified by Federal Motor Vehicle Safety Standard (FMVSS) No. 208 Occupant Protection. The front passenger air bag may have been incorrectly folded during manufacturing. Incorrect folding may cause improper deployment of the airbag, increasing the risk of occupant injury during a crash. SERVICE ACTION Before demonstrating or delivering any new in-stock vehicles involved in this recall, dealers are to replace the front passenger airbag using technical instructions. This service must be performed on all affected vehicles at no charge to the vehicle owner. New! OWNER NOTIFICATION MAILING SCHEDULE Owner letters are expected to be mailed the week of July 4, 2022. Dealers should repair any affected vehicles that arrive at their dealerships, whether or not the customer has received a letter. PLEASE NOTE: Federal law requires dealers to complete this recall service before a new vehicle is delivered to the buyer or lessee. Violation of this requirement by a dealer could result in a civil penalty of up to $21,000 per vehicle. Correct all vehicles in your new vehicle inventory before delivery. Copyright 2022 Ford Motor Company ATTACHMENTS Attachment I: Administrative Information Attachment II: Labor Allowances and Parts Ordering Information Attachment III: Technical Information Owner Notification Letters QUESTIONS & ASSISTANCE For questions and assistance, contact the Special Service Support Center (SSSC) via the SSSC Web Contact Site. The SSSC Web Contact Site can be accessed through the Professional Technician System (PTS) website using the SSSC link listed at the bottom of the OASIS VIN report screen or listed under the SSSC tab. Sincerely, David J. Johnson Copyright 2022 Ford Motor Company ATTACHMENT I Page 1 of 2 NEW VEHICLE DEMONSTRATION / DELIVERY HOLD Compliance Recall 21C23 – Supplement #2 Certain 2021 Model Year Bronco Front Passenger Air Bag Replacement OASIS ACTIVATION OASIS was activated on October 4, 2021. FSA VIN LISTS ACTIVATION FSA VIN Lists were made available through https://web.fsavinlists.dealerconnection.com on October 4, 2021. Owner names and addresses will be available by week of January 31, 2022. NOTE: Your FSA VIN Lists may contain owner names and addresses obtained from motor vehicle registration records. The use of such motor vehicle registration data for any purpose other than in connection with this recall is a violation of law in several states, provinces, and countries. Accordingly, you must limit the use of this listing to the follow-up necessary to complete this recall. SOLD VEHICLES Ford has not issued instructions to stop selling/delivering or driving used vehicles under this compliance recall. Owners should contact their dealer for an appointment to have their vehicles remedied as soon as practicable. Owners can continue to safely drive their vehicles. Immediately contact any of your affected customers whose vehicles are not on your VIN list but are identified in OASIS. Give the customer a copy of the Owner Notification Letter (when available) and schedule a service date. Correct other affected vehicles identified in OASIS which are brought to your dealership. Dealers are to prioritize repairs of customer vehicles over repairs of new and used vehicle inventory. STOCK VEHICLES Correct all affected units in your new vehicle inventory before delivery. Use OASIS to identify any affected vehicles in your used vehicle inventory. DEALER-OPERATED RENTAL VEHICLES The Fixing America’s Surface Transportation (FAST) Act law effective June 2016 prohibits a rental company from selling, renting or leasing vehicles subject to a safety or compliance recall. Please consult your legal counsel for legal advice. TITLE BRANDED / SALVAGED VEHICLES Affected title branded and salvaged vehicles are eligible for this recall. OWNER REFUNDS Refunds are not approved for this program. RENTAL VEHICLES Rental vehicles are not approved for this program. Copyright 2022 Ford Motor Company ATTACHMENT I Page 2 of 2 NEW VEHICLE DEMONSTRATION / DELIVERY HOLD Compliance Recall 21C23 – Supplement #2 Certain 2021 Model Year Bronco Front Passenger Air Bag Replacement ADDITIONAL REPAIR (LABOR TIME AND/OR PARTS) Additional repairs identified as necessary to complete the FSA should be managed as follows: For related damage and access time requirements, refer to the Warranty and Policy Manual / Section 6 – Ford & Lincoln Program Policies / General Information & Special Circumstances for FSA’s / Related Damage. For vehicles within new vehicle bumper-to-bumper warranty coverage, no SSSC approval is required, although related damage must be on a separate repair line with the “Related Damage” radio button checked. o Ford vehicles – 3 years or 36,000 miles For vehicles outside new vehicle bumper-to-bumper warranty coverage, submit an Approval Request to the SSSC Web Contact Site prior to completing the repair. CLAIMS PREPARATION AND SUBMISSION Claim Entry: Enter claims using Dealer Management System (DMS) or One Warranty Solution (OWS) online. o When entering claims, select claim type 31: Field Service Action. The FSA number 21C23 is the sub code. o For additional claims preparation and submission information, refer to the Recall and Customer Satisfaction Program (CSP) Repairs in the OWS User Guide. Related Damage/Additional labor and/or parts: Must be claimed as Related Damage on a separate repair line from the FSA with same claim type and sub code as described in Claim Entry above. IMPORTANT: Click the Related Damage Indicator radio button. Copyright 2022 Ford Motor Company ATTACHMENT II Page 1 of 2 NEW VEHICLE DEMONSTRATION / DELIVERY HOLD Compliance Recall 21C23 – Supplement #2 Certain 2021 Model Year Bronco Front Passenger Air Bag Replacement LABOR ALLOWANCES Description Labor Operation Labor Time Replace Passenger Side Air Bag (includes time for taking pictures) 21C23B 1.7 Hours PARTS REQUIREMENTS / ORDERING INFORMATION Part Number Description Order Quantity Claim Quantity M2DZ-78044A74-B Front Passenger Air Bag 1 1 M2DZ-7804338-AR Center Instrument Trim Panel (8” Touch Screen, Black Diamond, Big Bend, Badlands, Wildtrak, Base) 1 1 M2DZ-7804338-AS Center Instrument Trim Panel (8” Touch Screen, Outer Banks) M2DZ-7804338-BY Center Instrument Trim Panel (12” Touch Screen, Badlands, Wildtrak) M2DZ-7804338-BZ Center Instrument Trim Panel (12” Touch Screen, Outer Banks) Order your parts through normal order processing channels. To guarantee the shortest delivery time, an emergency order for parts must be placed. DEALER PRICE For latest prices, refer to DOES II. PARTS RETENTION, RETURN, & SCRAPPING Follow the provisions of the Warranty and Policy Manual, Section 1 – WARRANTY PARTS RETENTION AND RETURN POLICIES. If a replaced part receives a scrap disposition, the part must be scrapped in accordance with all applicable local, state and federal environmental protection and hazardous material regulations. Federal law prohibits selling motor vehicle parts or components that are under safety, compliance, or emissions recall. EXCESS STOCK RETURN Excess stock returned for credit must have been purchased from Ford Customer Service Division in accordance with Policy Procedure Bulletin 4000. REPLACED FSA PARTS INSPECTION AND SIGN OFF Effective March 1st 2021 all parts replaced as part of an FSA repair with a repair order open date of March 1st 2021 or later must be inspected and signed off on the repair order by a member of your dealers fixed operations management team or an employee the task has been delegated to. If the task is to be delegated to a non-management employee, the employee needs to be someone other Copyright 2022 Ford Motor Company ATTACHMENT II Page 2 of 2 NEW VEHICLE DEMONSTRATION / DELIVERY HOLD Compliance Recall 21C23 – Supplement #2 Certain 2021 Model Year Bronco Front Passenger Air Bag Replacement than the technician who completed the repair and needs to understand the importance of completing this task consistently and accurately. All parts replaced as part of an FSA repair should be returned to the parts department following the Warranty Parts Retention and Return Policies. Inspect the replaced parts to verify the FSA repair was completed. If the FSA repair is found to be complete, the designated employee signs the repair order line or parts return stamp area (electronic or hand signed) for the FSA repair indicating the parts were inspected and validated to have been replaced. After the parts have been inspected, they should be handled based on the guidance in the parts status report in the Online Warranty System (Hold, Return, CORE, Scrap, etc.). This process is subject to review during warranty audits for FSA repairs with a repair order open date of March 1st 2021 or later. Any eligible FSA claims requiring parts replacement, found not to have been inspected and signed off during a warranty audit will be subject to chargeback and consideration for enrollment into the Dealer Incomplete Recall Repair Process. Note: Other approvals (electronic or handwritten) for add-on repair lines, dealer owned vehicle repairs, and repeat repairs do not qualify as FSA parts inspection approvals. The post repair FSA parts inspection process (electronic or handwritten) is independent from other warranty approval requirements. The approval by the designated employee implies that the FSA parts were found to be replaced and must be able to be clearly identified on the Repair Order. If multiple FSA’s require approval on a single Repair Order, each applicable occurrence will require individual post repair approval by the designated employee. ATTACHMENT III PAGE 1 OF 12 SAFETY RECALL 21C23 – S2 CPR © 2022 FORD MOTOR COMPANY DEARBORN, MICHIGAN 48121 06/2022 CERTAIN 2021 MODEL YEAR BRONCO VEHICLES — FRONT PASSENGER AIR BAG REPLACEMENT SERVICE PROCEDURE WARNING: The following procedure prescribes critical repair steps required for correct restraint system operation during a crash. Follow all notes and steps carefully. Failure to follow step instructions may result in incorrect operation of the restraint system and increases the risk of serious personal injury or death in a crash. WARNING: Before beginning any service procedure in this manual, refer to health and safety warnings in section 100-00 General Information. Failure to follow this instruction may result in serious personal injury 1. Depower the Supplemental Restraint System (SRS) Depowering. Please follow Workshop Manual (WSM) procedures in section 501-20B. 2. Release the clips and lower the steering column trim panel. Then disconnect the electrical connectors and fully lower the trim panel. See Figure 1. FIGURE 1 STUD FOR MISSING NUT STUD FOR STUD FOR MISSING NUT 21454A x8 x2 ATTACHMENT III PAGE 2 OF 12 SAFETY RECALL 21C23 – S2 CPR © 2022 FORD MOTOR COMPANY DEARBORN, MICHIGAN 48121 06/2022 3. Open the glove compartment, remove the dampener, and release the stop tabs and fully lower the glove box. See Figure 2. FIGURE 2 PLACE COPY HERE PLACE COPY HERE PLACE COPY HERE STUD FOR MISSING NUT STUD FOR MISSING NUT STUD FOR MISSING NUT 21454B 4. If equipped remove the screws and the console handle. See Figure 3. • Torque 48 lb.in (5.4 Nm). FIGURE 3 STUD FOR MISSING NUT x2 21454C ATTACHMENT III PAGE 3 OF 12 SAFETY RECALL 21C23 – S2 CPR © 2022 FORD MOTOR COMPANY DEARBORN, MICHIGAN 48121 06/2022 5. Remove the bolts, release the clips remove the lower center instrument panel trim panel, and disconnect the electrical connectors. See Figure 4. • Torque 22 lb.in (2.5 Nm). FIGURE 4 PLACE COPY HERE PLACE COPY HERE PLACE COPY HERE STUD FOR MISSING NUT STUD FOR MISSING NUT STUD FOR MISSING NUT x2 x6 x3 21454D x3 x6 6. On both sides remove the screws, release the clips and remove the assist handles. See Figure 5. • Torque 80 lb.in (9 Nm). FIGURE 5 21454E x4 x2 ATTACHMENT III PAGE 4 OF 12 SAFETY RECALL 21C23 – S2 CPR © 2022 FORD MOTOR COMPANY DEARBORN, MICHIGAN 48121 06/2022 7. Disengage the access covers and remove the lower trim panel bolts. See Figure 6. • Torque 22 lb.in (2.5 Nm). FIGURE 6 PLACE COPY HERE PLACE COPY HERE PLACE COPY HERE STUD FOR MISSING NUT STUD FOR MISSING NUT STUD FOR MISSING NUT x4 x3 21454F NOTE: Remove the lower trim panel by releasing the clips starting on the driver side and working towards the passenger side. Slide the lower trim panel towards the passenger side once all clips are released and disconnect the electrical connector to remove the lower trim panel. See Figure 7. FIGURE 7 STUD FOR 21454G x2 x10 ATTACHMENT III PAGE 5 OF 12 SAFETY RECALL 21C23 – S2 CPR © 2022 FORD MOTOR COMPANY DEARBORN, MICHIGAN 48121 06/2022 8. Release the instrument panel switch pack, disconnect the electrical connector and remove the instrument panel switch pack. See Figure 8. FIGURE 8 PLACE COPY HERE PLACE COPY HERE PLACE COPY HERE STUD FOR MISSING NUT STUD FOR MISSING NUT STUD FOR MISSING NUT 21454H 9. On both sides release the clips and remove the instrument panel speaker grilles. See Figure 9. FIGURE 9 STUD FOR MISSING NUT STUD FOR 21454J x5 ATTACHMENT III PAGE 6 OF 12 SAFETY RECALL 21C23 – S2 CPR © 2022 FORD MOTOR COMPANY DEARBORN, MICHIGAN 48121 06/2022 10. Remove the bolt. See Figure 10. • Torque 22 lb.in (2.5 Nm). FIGURE 10 PLACE COPY HERE PLACE COPY HERE PLACE COPY HERE STUD FOR MISSING NUT STUD FOR MISSING NUT STUD FOR MISSING NUT x17 21454K 11. Position aside the bolt covers and remove the bolts. See Figure 11. • Torque 22 lb.in (2.5 Nm). FIGURE 11 STUD FOR 21454L x3 x3 ATTACHMENT III PAGE 7 OF 12 SAFETY RECALL 21C23 – S2 CPR © 2022 FORD MOTOR COMPANY DEARBORN, MICHIGAN 48121 06/2022 12. Remove the bolt, release the clips and remove the upper trim panel. See Figure 12. • Torque 22 lb.in (2.5 Nm). FIGURE 12 PLACE COPY HERE PLACE COPY HERE PLACE COPY HERE STUD FOR MISSING NUT STUD FOR MISSING NUT STUD FOR MISSING NUT x17 x17 21454M 13. Remove the upper passenger side air bag bracket bolts. See Figure 13. • Torque 93 lb.in (10.5 Nm). FIGURE 13 STUD FOR 21454N x2 ATTACHMENT III PAGE 8 OF 12 SAFETY RECALL 21C23 – S2 CPR © 2022 FORD MOTOR COMPANY DEARBORN, MICHIGAN 48121 06/2022 14. Disengage the wire harness retainer, disconnect the electrical connector and remove the lower passenger side air bag bracket bolts. See Figure 14. • Torque 93 lb.in (10.5 Nm). FIGURE 14 PLACE COPY HERE PLACE COPY HERE PLACE COPY HERE STUD FOR MISSING NUT STUD FOR MISSING NUT STUD FOR MISSING NUT x2 21454P WIRE HARNESS RETAINER 15. Remove the Right Hand (RH) center middle instrument trim panel lower screws. See Figure 15. • Torque 22 lb.in (2.5 Nm). FIGURE 15 21454Q x2 ATTACHMENT III PAGE 9 OF 12 SAFETY RECALL 21C23 – S2 CPR © 2022 FORD MOTOR COMPANY DEARBORN, MICHIGAN 48121 06/2022 16. Remove the bolts, release the clips and remove the center middle instrument trim panel. See Figure 16. • Torque 22 lb.in (2.5 Nm). FIGURE 16 PLACE COPY HERE PLACE COPY HERE PLACE COPY HERE STUD FOR MISSING NUT STUD FOR MISSING NUT STUD FOR MISSING NUT 21454R x17 x3 17. Remove the register vents and transfer them to the new center middle instrument trim panel. See Figure 17. • Torque: A) 22 lb.in (2.5 Nm). B) 9 lb.in (1.1 Nm). FIGURE 17 21454S A B x1 x11 ATTACHMENT III PAGE 10 OF 12 SAFETY RECALL 21C23 – S2 CPR © 2022 FORD MOTOR COMPANY DEARBORN, MICHIGAN 48121 06/2022 18. Remove the passenger airbag anti-rattle bracket screws. See Figure 18. • Torque: 22 lb.in (2.5 Nm). FIGURE 18 PLACE COPY HERE PLACE COPY HERE PLACE COPY HERE STUD FOR MISSING NUT STUD FOR MISSING NUT STUD FOR MISSING NUT 21454U 19. Install the new Passenger Airbag Module (PAB), and new center middle instrument trim panel by reversing the removal procedure. 20. Repower the SRS. Please follow WSM procedures in section 501-20B. ATTACHMENT III PAGE 11 OF 12 SAFETY RECALL 21C23 – S2 CPR © 2022 FORD MOTOR COMPANY DEARBORN, MICHIGAN 48121 06/2022 22. Submit a readable photo of the serial number from the original air bag assembly. See Figure 19. • Dealers must submit their photos via Concern Reports using the “Report a Vehicle Concern” process. Concern Reports may be submitted via Web Based PTS or through Mobile PTS using any mobile device (e.g., tablets, smart phones). IMPORTANT: The completed Concern Report 12 digit control number must be recorded on the work order for claiming purposes. Claims with incomplete Concern Reporting will be subject to chargeback. FIGURE 19 PLACE COPY HERE PLACE COPY HERE PLACE COPY HERE STUD FOR MISSING NUT STUD FOR MISSING NUT STUD FOR MISSING NUT 21454T ATTACHMENT III PAGE 12 OF 12 SAFETY RECALL 21C23 – S2 CPR © 2022 FORD MOTOR COMPANY DEARBORN, MICHIGAN 48121 06/2022 Using Web Based “Report a Vehicle Concern” • Access report entry form from link in PTS (Report a Vehicle Concern) or directly at: https://www.gcr.dealerconnection.com/asp/FordDealerMenu.asp • Ensure that your “User Profile” is added/updated to include your STARS ID. This can be done by accessing your User Profile from the Global Concern Reporting Main Menu or directly at: https://www.gcr.dealerconnection.com/asp/DealerProfile.asp • After completing the report entry form and submitting your report, you can upload a maximum of 5 attachments at once. The attachments must be saved to the drive on the Personal Computer (PC) you are using. Using Mobile PTS “Report a Vehicle Concern” IMPORTANT – If you have never used the Web-Based report a vehicle concern you will need to create your User Profile prior to accessing “Report a Vehicle Concern” on Mobile PTS. Ensure that your “User Profile” is added/updated to include your STARS ID. This can be done by accessing your User Profile directly at: https://www.gcr.dealerconnection.com/asp/DealerProfile.asp ; You can access Mobile PTS using your mobile device at: https://m.fordtechservice.dealerconnection.com/ or the following QR code: After completing the report entry form you can upload a maximum of 5 attachments at once. • If submitting more than one attachment (photo), the files must be saved to the mobile device you’re using, PRIOR to submitting the report. • If submitting one attachment (photo), you can capture the photo during the report submission when asked to add the attachment. IMPORTANT NOTE: Federal law prohibits selling motor vehicle parts or components that are under safety, compliance, or emissions recall. Unless a part is requested to be returned to Ford, all parts replaced under this FSA must be scrapped in accordance with all applicable local, state and federal environmental protection and hazardous material regulations. Refer to the Parts Retention, Return, & Scrapping section of the FSA dealer bulletin for further information.
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