22N01 – Rear Wheel Knuckle Replacement – 2011-2017 Ford Explorer

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NHTSA ID Number: 10232579

Manufacturer Communication Number: 22N01 S1

Summary

Certain 2011-2017 Model Year Explorer Vehicles Rear Wheel Knuckle Replacement

REASON FOR THIS SUPPLEMENT

Program Terms: added 21R01 and 21R02

REASON FOR PROVIDING A NO-COST, ONE-TIME REPAIR: added 21R01 and 21R02

OWNER NOTIFICATION MAILING SCHEDULE: added mailing schedule for 21R01 and 21R02

OASIS ACTIVATION: added 21R01 and 21R02

 


February 7, 2023

Customer Satisfaction Program 22N01 – Supplement #1
Certain 2011-2017 Model Year Explorer Vehicles
Rear Wheel Knuckle Replacement

 

REASON FOR THIS SUPPLEMENT

  • Program Terms: added 21R01 and 21R02
  • REASON FOR PROVIDING A NO-COST, ONE-TIME REPAIR: added 21R01 and 21R02
  • OWNER NOTIFICATION MAILING SCHEDULE: added mailing schedule for 21R01 and 21R02
  • OASIS ACTIVATION: added 21R01 and 21R02

 

PROGRAM TERMS

This program provides a no-cost, one-time repair (if needed) to the rear wheel knuckles for six (6) months from the Repair Order (RO) opening date for field service actions 21S32, 21S43, 21R01 or 21R02 provided that the RO opening date occurs on or before July 31, 2023.

This is a one-time repair program.

Coverage is automatically transferred to subsequent owners.

Note: It will take 3-4 business days after 21S32, 21S43, 21R01 or 21R02 claim submission for 22N01 to show as an active program in OASIS.

 

VEHICLES COVERED BY THIS PROGRAM

Vehicle Model Year Assembly Plant Build Dates
Explorer 2011-2017 Chicago May 17, 2010 through September 30, 2017
Elabuga January 28, 2013 through July 28, 2017

 

REASON FOR PROVIDING A NO-COST, ONE-TIME REPAIR

In some of the affected vehicles exposed to a corrosive environment where road salt is used during winter months, the rear toe link ball joint located in the rear knuckle could seize. A seized toe link ball joint could wear out and develop a knocking noise after installation of the updated toe links in FSAs 21S32, 21S43, 21R01 or 21R02.

For peace of mind, Ford is providing a one-time repair for customers who have FSA 21S32, 21S43, 21R01 or 21R02 performed before July 31, 2023 and experience an undesirable noise within six (6) months of the RO date of FSA 21S32, 21S43, 21R01 or 21R02.

 

SERVICE ACTION

If an affected vehicle exhibits an undesirable noise associated with the rear toe link ball joint, dealers are to replace both rear wheel knuckles. This service must be performed at no charge to the vehicle owner.

 

OWNER NOTIFICATION AND MAILING SCHEDULE

Owner Letters were mailed the week of March 7, 2022 for programs 21S32 and 21S43. Owner Letters for programs 21R01 and 21R02 were mailed the week of November 28, 2022. Dealers should repair any affected vehicles that experience an undesirable toe link ball joint noise after FSA 21S32, 21S43, 21R01 or 21R02 whether or not the customer has received a letter.

 

SOLD VEHICLES

  • Only owners with affected vehicles that exhibit the covered condition will be directed to dealers for repairs.
  • Dealers are to prioritize repairs of customer vehicles over repairs of new and used vehicle inventory.

 

STOCK VEHICLES

  • Do not perform this program unless the affected vehicle exhibits the covered condition.

 

TITLE BRANDED / SALVAGED VEHICLES

Affected title branded and salvaged vehicles are eligible for this service action.

 

OWNER REFUNDS

Refunds are not approved for this program.

 

RENTAL VEHICLES  

The use of rental vehicles is not approved for this program.

 

PARTS REQUIREMENTS / ORDERING INFORMATION SSSC Web Contact Site:

To place an order for both rear wheel knuckles submit a VIN-specific Part Order contact via the SSSC Web Contact Site.

Part Number Description Order Quantity Claim Quantity
DB5Z-5B759-B Left Rear Knuckle 1 1
DB5Z-5B758-B Right Rear Knuckle 1 1

 

Part Number Description Order Quantity Claim Quantity
-W712435-S439 Wheel Hub Nut (1 nut per side, 2 nuts per package) –

AWD ONLY

1 2
-W710681-S439 Brake Caliper Bolts (2 bolts per side, 2 bolts per package) 2 4
-W708733-S439 Brake Disk Retainer Bolt (1 bolt per side, 4 bolts per package) 1 2
-W520213-S440 Rear Stabilizer Link Nut (1 nut per side, 2 nuts per package) 1 2
-W714033-S439 Shock Absorber Bolt (1 bolt per side, 4 bolts per package) 1 2
-W715419-S439 Trailing Arm, Toe Link Bolt (2 bolt per side, 4 bolts per package) 1 4
-W520516-S441 Trailing Arm, Toe Link Nut (2 nut per side, 1 nut per package) 4 4
-W715127-S439 Upper Control Arm, Lower Control Arm Bolt (2 bolts per side, 4 bolts per package) 1 4
-W520517-S440 Upper Control Arm, Lower Control Arm Nut (2 nuts per side, 4 nuts per package) 1 4
-W714516-S439 Wheel Hub Bolts (4 bolts per side, 4 bolts in a package) 2 8
-W715179-S439 Toe Link Bolt (1 bolt per side, 4 Bolts in each package) 1 2

 


CERTAIN 2011-2017 MODEL YEAR EXPLORER VEHICLES — REAR WHEEL KNUCKLE REPLACEMENT

 

SERVICE PROCEDURE

NOTE: This procedure should only be used when a rear suspension noise has been identified as coming from the rear knuckle toe link connection.

1. Position the vehicle on a hoist. Please follow the Workshop Manual (WSM) procedures in Section 100-02.

2. Replace both rear wheel knuckles. Please follow the WSM procedures in Section 204-02.

IMPORTANT NOTE: Federal law prohibits selling motor vehicle parts or components that are under safety, compliance, or emissions recall. Unless a part is requested to be returned to Ford, all parts replaced under this FSA must be scrapped in accordance with all applicable local, state and federal environmental protection and hazardous material regulations. Refer to the Parts Retention, Return, & Scrapping section of the FSA dealer bulletin for further information.

 


7 Affected Products

Vehicle

MAKE MODEL YEAR
FORD EXPLORER 2011-2017

 


1 Associated Document

Manufacturer Communications

February 7, 2023
Customer Satisfaction Program 22N01 – Supplement #1

https://www.nhtsa.gov/recalls?nhtsaId=10232579

MC-10232579-0001.pdf 394.738KB

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NHTSA ID Number: 10208271

Manufacturer Communication Number: 22N01

Summary

This program provides a no-cost, one-time repair (if needed) to the rear wheel knuckles for six (6) months from the Repair Order (RO) opening date for field service actions 21S32 or 21S43 provided that the RO opening date occurs on or before July 31, 2023. This is a one time repair.

In some of the affected vehicles exposed to a corrosive environment where road salt is used during winter months, the rear toe link ball joint located in the rear knuckle could seize. A seized toe link ball joint could wear out and develop a knocking noise after installation of the updated toe links in the FSAs 21S32 or 21S43

1 Associated Document

Manufacturer Communications

Customer Satisfaction Program 22N01
February 18, 2022

https://www.nhtsa.gov/recalls?nhtsaId=10208271

MC-10208271-0001.pdf 184.833KB

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NHTSA ID Number: 10222507

Manufacturer Communication Number: 22N01

Summary

Certain 2011-2017 Model Year Explorer Vehicles Rear Wheel Knuckle Replacement

Ref 21S32

Submitting Owner Letter

 

1 Associated Document

Manufacturer Communications

March 2022
Customer Satisfaction Program 22N01
Owner Letter

https://www.nhtsa.gov/recalls?nhtsaId=10222507

MC-10222507-0001.pdf 184.361KB

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