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NHTSA ID Number: 10184779
Manufacturer Communication Number: TSB 20-2427
Summary
Some 2016-2019 Flex vehicles equipped with a factory keyless entry keypad may exhibit a loose driver side B-pillar front door upper moulding. This may be caused by a lack of adhesion of the front door upper moulding to the door. To correct the condition, follow the Service Procedure steps to reapply adhesive tape to the front door trim panel.
Model:
2016-2019 Flex
Issue: Some 2016-2019 Flex vehicles equipped with a factory keyless entry keypad may exhibit a loose driver side B-pillar front door upper moulding. This may be caused by a lack of adhesion of the front door upper moulding to the door. To correct the condition, follow the Service Procedure steps to reapply adhesive tape to the front door trim panel.
Action: Follow the Service Procedure steps to correct the condition on vehicles that meet all of the following criteria:
- 2016-2019 Flex
- Equipped with factory keyless entry keypad
- Left side front door trim panel is loose
NOTE: Part quantity refers to the number of that service part number required, which may be different than the number of individual pieces. Service part numbers contain 1 piece unless otherwise stated. “As Needed” indicates the part is required but the number may vary or is not a whole number; parts can be billed out as non-whole numbers, including less than 1.
Parts
| Description | Quantity | Part Number | |
| Package Contains 4 Pieces, 2 Pieces Required | Front Door Trim Panel Retaining Clips | 1 | W790514-S900 |
| – | 3M™ 38583 Adhesive Tape | As Needed | Obtain Locally |
| – | Isopropyl Alcohol | As Needed | Obtain Locally |
Service Procedure
CAUTION: Do not use adhesive solvent for this procedure as it will degrade the front door trim panel.
1. Remove the front door rear applique. Refer to Workshop Manual (WSM), Section 501-08.
NOTE: Do not discard the applique after removal unless the applique is damaged.
2. Place the front door trim panel on a non-marring surface and remove the two-sided adhesive tape with a razor blade or knife. Be careful not to damage the wiring for the keyless entry keypad.
3. Remove and discard the foam ring on the locator tab and the foam strip at the top of the front door trim panel. (Figure 1)
CAUTION: Using any type of alcohol or solvent will damage the front door trim panel surface.
Figure 1
4. Remove any dust or dirt from the front door trim panel using a clean damp cotton cloth.
5. Remove and discard the 2 retaining clips. (Figure 2)
Figure 2
6. Install the adhesive tape to the front door trim panel.
(1). Cut four 406 mm (15.98 in.) strips of 3M™ 38583 adhesive tape.
(2). Apply one strip on each side of the front door trim panel in the scribed boxes. (Figure 3)
(3). Place a second layer of adhesive tape overtop of the first layer. (Figure 4)
(4). Apply firm pressure to each layer to confirm proper adhesion.
Figure 3
Figure 4
CAUTION: Do not allow alcohol to contact the keyless entry keypad or rear door trim panel to avoid damaging the plastic.
7. Clean the door sheet metal with a 50% water/isopropyl alcohol solution (or equivalent).
8. Install the front door trim panel. Refer to WSM, Section 501-08.
4 Affected Products
Vehicle
| MAKE | MODEL | YEAR |
| FORD | FLEX | 2016-2019 |
1 Associated Document
Manufacturer Communications
20-2427
21 December 2020
https://www.nhtsa.gov/recalls?nhtsaId=10184779
MC-10184779-0001.pdf 493.084KB
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Warranty Status: Eligible under provisions of New Vehicle Limited Warranty (NVLW)/Service Part Warranty (SPW)/Special Service Part (SSP)/Extended Service Plan (ESP) coverage. Limits/policies/prior approvals are not altered by a TSB. NVLW/SPW/SSP/ESP coverage limits are determined by the identified causal part and verified using the OASIS part coverage tool. Labor Times Description Operation No. Time 2016-2019 Flex: Remove Clean And Reinstall The Front Door Rear Applique, Following The Service Procedure (Do Not Use With Any Other Labor Operations) 202427A 0.8 Hrs. Repair/Claim Coding Causal Part: 7820555 Condition Code: 07
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