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January 15, 2021 NHTSA CAMPAIGN NUMBER: 21V014000
Contaminated Washer Fluid/FMVSS 104
A washer system contaminated with brake fluid can reduce the driver’s ability to clear windshield, increasing the risk of a crash.
NHTSA Campaign Number: 21V014
Manufacturer Ford Motor Company
Components VISIBILITY
Potential Number of Units Affected 283
Summary
Ford Motor Company (Ford) is recalling certain 2020 Ford Explorer Police Interceptor Utility and 2020 Lincoln Aviator vehicles. The affected vehicles contain windshield washer fluid that was contaminated with brake fluid. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 104, “Windshield Wiping and Washing Systems.”
Remedy
Ford will notify owners, and dealers will flush out the washer system, replacing the washer bottle neck, washer pump assembly, fluid level sensor and the front and rear wiper blades. Dealers will also inspect and repair the vehicle’s paint and exterior components if affected, free of charge. The recall began March 2, 2021. Owners may contact Ford customer service at 1-866-436-7332. Ford’s number for this recall is 21C01.
Notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Check if your Vehicle has a Recall
AFFECTED VEHICLES
| Vehicle | Model Year | Assembly Plant | Build Dates |
| Aviator | 2020 | Chicago | May 26, 2020 through May 30, 2020 |
| Police | |||
| Interceptor Utility | May 28, 2020 through June 02, 2020 |
REASON FOR THIS COMPLIANCE RECALL
Some of the affected vehicles may not conform to the requirements specified by Federal Motor Vehicle Safety Standard (FMVSS) No. 104 – Washer System Capability. The washer fluid in the windshield washer system may be contaminated with brake fluid. A customer may experience lowered visibility due to streaking or hazy residue on the windshield, as well as exterior appearance issues such as staining and discoloration of painted surfaces and exterior trim.
SERVICE ACTION
Before delivering any new in-stock vehicles involved in this recall, dealers are to remove and clean the washer reservoir, replace three reservoir seals/grommets, flush the washer system during a carwash and then replace all three wiper blades. Dealers will also inspect and repair paint and exterior components if affected. This service must be performed on all affected vehicles at no charge to the vehicle owner.
OWNER NOTIFICATION AND MAILING SCHEDULE
Owners of affected vehicles will be notified in two separate mailings a week apart. Mailing will begin by March 5, 2021. Dealers should repair any affected vehicles that arrive at their dealerships, whether or not the customer has received a letter.
PLEASE NOTE:
Federal law requires dealers to complete this recall service before a new vehicle is delivered to the buyer or lessee. Violation of this requirement by a dealer could result in a civil penalty of up to $21,000 per vehicle. Correct all vehicles in your new vehicle inventory before delivery.
PARTS – AVIATOR VEHICLES ONLY
| Description | Part Number | Order Quantity | Claim Quantity |
| Grommet – Fluid Sensor to Reservoir | FT4Z-16K624-A | 1 | 1 |
| Grommet – Fill Tube-Neck to Reservoir | LB5Z-17673-A | 1 | 1 |
| Grommet – Washer Pump to Reservoir | 7T4Z-17B610-AA | 1 | 1 |
| Wiper Blade – Rear Windshield Wiper 11″ | LC5Z-17528-E | 1 | 1 |
| Wiper Blade – Right Hand (RH) Front Wiper, Heated with Shield | LC5Z-17528-H | 1 | 1 |
| Wiper Blade – Left Hand (LH) Front Wiper, Heated with Shield | LC5Z-17528-K | 1 | 1 |
| Motorcraft® Premium Windshield Wash Concentrate with Bitterant | ZC-32-B2  |
2 Gallons | 2 Gallons |
PARTS – POLICE INTERCEPTOR UTILITY ONLY
| Description | Part Number | Order Quantity | Claim Quantity |
| Grommet – Fluid Sensor to Reservoir | FT4Z-16K624-A | 1 | 1 |
| Grommet – Fill Tube-Neck to Reservoir | LB5Z-17673-A | 1 | 1 |
| Grommet – Washer Pump to Reservoir | 7T4Z-17B610-AA | 1 | 1 |
| Blade – Rear Windshield Wiper 11″ | LB5Z-17528-C | 1 | 1 |
| Arm Assembly – Rear Windshield Wiper | LB5Z-17526-B | 1 | 1 |
| Blade-Right Hand (RH) Front Wiper | LB5Z-17528-B | 1 | 1 |
| Blade-Left Hand (LH) Front Wiper | LB5Z-17528-A | 1 | 1 |
| Motorcraft® Premium Windshield Wash Concentrate with Bitterant | ZC-32-B2 |
2 Gallons | 2 Gallons |
CERTAIN 2020 MODEL YEAR AVIATOR BLACK LABEL AND POLICE INTERCEPTOR UTILITY VEHICLES EQUIPPED WITH 3.0L GTDI ENGINES — WASHER FLUID CONTAMINATION
SERVICE PROCEDURE
1. Remove the windshield washer reservoir. Please follow the Workshop Manual (WSM) procedures in Section 501-16.
2. Empty washer reservoir fluid, into a suitable hazardous waste collection container.
- Any questions about disposal should be directed to a local hazardous waste supplier.
3. Remove the windshield washer fluid level sensor and windshield washer pump. See Figure 1.
4. Remove and discard the filler neck grommet, the fluid level sensor grommet, and the pump grommet. See Figure 1.
5. Wash out the reservoir two times with water. Empty into a suitable hazardous waste collection container.
6. Install the new filler neck grommet, the new fluid level sensor grommet, and the new pump grommet. See Figure 1.
7. Install the fluid level sensor and pump to the reservoir. See Figure 1.
8. Install the reservoir. Please follow the WSM procedures in Section 501-16.
9. Fill the washer fluid reservoir with one gallon (3.8 Liters) of washer fluid solvent.
10. Take the vehicle to a car wash and while the water is being continuously sprayed on the vehicle run the windshield washer system.
- Run the FRONT windshield washer sprayers for Thirty Seconds total (Three actuations needed for Ten Seconds each).
- Run the REAR windshield washer sprayer for the remainder of the windshield washer solvent until the windshield washer fluid indication light appears and the reservoir is drained.
11. Thoroughly wash and rinse the vehicle.
12. Fill the windshield washer reservoir with windshield washer solvent.
13. Remove and discard the front and rear windshield wiper blades. Please follow the WSM procedures in Section 501-16.
14. Install new front and new rear windshield washer wiper blades.
15. Inspect the Paint and exterior Plastic Trim for any related damage. See list below for specific areas to inspect.
All Vehicles
- A/B/D Appliques
- Tail Lamps
- Rear Light Bar
- Rear Camera
- Spoiler
- Rear Fascia/Bumper
- Rear Reflectors
- Rear Emblem/Badge
- Exterior Mirrors
Aviator Vehicles Only
16. If there are any components found per the inspection as needing replacement, please submit an Approval Request to the Special Service Support Center (SSSC) Web Contact Site prior to completing the repair. Submit relevant details, clear photos of the damage, and other evidence that supports the additional labor and parts.
IMPORTANT NOTE: Federal law prohibits selling motor vehicle parts or components that are under safety, compliance, or emissions recall. Unless a part is requested to be returned to Ford, all parts replaced under this FSA must be scrapped in accordance with all applicable local, state and federal environmental protection and hazardous material regulations. Refer to the Parts Retention, Return, & Scrapping section of the FSA dealer bulletin for further information.
FORD MOTOR COMPANY ISSUES SAFETY COMPLIANCE RECALL FOR 286 FORD EXPLORER POLICE INTERCEPTOR AND LINCOLN AVIATOR VEHICLES IN NORTH AMERICA
JAN 20, 2021 | DEARBORN, MICH.
DEARBORN, Mich., Jan. 20, 2021 – Ford Motor Company is issuing a safety compliance recall for 286 Ford Explorer Police Interceptor and Lincoln Aviator 2020 model year vehicles. Affected vehicles were shipped with contaminated windshield washer fluid and therefore do not comply with Federal Motor Vehicle Safety Standards.
This action affects 283 vehicles in the U.S. and three in Canada.
Ford is not aware of any accidents or injuries related to this condition.
Affected vehicles were built at Chicago Assembly Plant:
- Ford Explorer Police Interceptor vehicles from May 26 to 30, 2020
- Lincoln Aviator vehicles from May 28 to June 2, 2020
Dealers will flush out the washer system, and replace the windshield washer fluid, washer bottle neck, washer pump assembly, fluid level sensor, and front and rear wiper blades. Dealers will also inspect and repair paint and exterior components, if necessary. The Ford reference number for this recall is 21C01.
SEOCONTENT-START
March 2021
Ford Motor Company
Ford Customer Service Division
P. O. Box 1904
Dearborn, Michigan 48121 1904
* * * IMPORTANT SAFETY RECALL * * *
Compliance Recall Notice 21C01 / NHTSA Recall 21V014
2020 Explorer
Your Vehicle Identification Number (VIN):
This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act.
Ford Motor Company has decided that your vehicle, with the VIN shown above, fails to conform to
Federal Motor Vehicle Safety Standard (FMVSS) No. 104 – Washer System Capability.
We apologize for this situation and want to assure you that, with your assistance, we will correct this
condition. Our commitment, together with your dealer, is to provide you with the highest level of service
and support.
What is the issue? On your vehicle, it may be possible that the washer fluid in the windshield
washer system was contaminated.
What is the risk? This contaminated washer fluid applied to the windshield may result in
lowered visibility due to streaking or hazy residue increasing the risk of an
accident. Contaminated fluid spray may also cause exterior appearance
issues such as staining and discoloration of painted surfaces and exterior
trim.
What will Ford and
your dealer do?
Ford Motor Company has authorized your dealer to remove all possible
contaminated fluid from the windshield washer fluid system, replace
incompatible parts, wash vehicle, and inspect/replace exterior surface
components as needed free of charge (parts and labor).
How long will it take? The time needed for this repair is expected to be less than one-half day.
However, due to possible need to repair painted surfaces, your dealer may
need your vehicle for a longer period of time. In addition, your vehicle will
require an inspection to determine if parts need to be ordered and if extra
time is needed.
What should you do? Please call your dealer without delay and request a service date for Recall
21C01. Provide the dealer with your VIN, which is printed near your name
at the beginning of this letter.
Ford has not issued instructions to stop driving your vehicle under this
compliance recall. You should contact your dealer for an appointment to
have your vehicle remedied as soon as practicable. You can continue to
safely drive your vehicle.
If you do not already have a servicing dealer, you can access
owner.ford.com for dealer addresses, maps, and driving instructions.
Ford Motor Company wants you to have this compliance recall completed
on your vehicle. The vehicle owner is responsible for making arrangements
to have the work completed. Ford Motor Company can deny coverage for
any vehicle damage that may result from the failure to have this recall
performed on a timely basis. Therefore, please have this recall performed
as soon as possible.
Please note: Federal law requires that any vehicle lessor receiving
this recall notice must forward a copy of this notice to the lessee
within ten days.
What should you do?
(continued)
NOTE: You can receive information about Recalls and Customer
Satisfaction Programs through our FordPass App. The app can be
downloaded through the App Store or Google Play. In addition there are
other features such as reserving parking in certain locations and controlling
certain functions on your vehicle (lock or unlock doors, remote start) if it is
equipped to allow control.
COVID-19
(CORONAVIRUS)
Ford dealerships have implemented enhanced protocols to ensure both
your safety and the safety of dealership employees. This includes specific
procedures for cleaning and disinfecting customer vehicles before and after
each vehicle is serviced. In most places, vehicle service has been deemed
a critical service. Please contact your local dealer to confirm current service
hours. For more information on how Ford and your local dealer are working
hard to keep you on the road during these challenging times, please visit
owner.ford.com.
Do you need a rental
vehicle?
(non-commercial and
non-fleet vehicles only)
If your dealer determines that paint repair and/or extra exterior trim parts
are required and needs your vehicle overnight, your dealer is authorized to
provide a rental vehicle for your personal transportation at no charge
(except for fuel and insurance) while your vehicle is at the dealership for
repairs. Please see your dealer for guidelines and limitations.
What if you no longer
own this vehicle?
If you no longer own this vehicle, and have an address for the current
owner, please forward this letter to the new owner.
You received this notice because government regulations require that
notification be sent to the last known owner of record. Our records are
based primarily on state registration and title data, which indicate that you
are the current owner.
Can we assist you
further?
If you have difficulties getting your vehicle repaired promptly and without
charge, please contact your dealership’s Service Manager for assistance.
RETAIL OWNERS: If you have questions or concerns, please contact our
Ford Customer Relationship Center at 1-866-436-7332 and one of our
representatives will be happy to assist you. If you wish to contact us
through the Internet, our address is: owner.ford.com.
For the hearing impaired call 1-800-232-5952 (TDD). Representatives are
available Monday through Friday: 8:00AM – 8:00PM (Eastern Time).
FLEET OWNERS: If you have questions or concerns, please contact our
Fleet Customer Information Center at 1-800-34-FLEET, choose Option
#3, and one of our representatives will be happy to assist you. If you wish
to contact us through the Internet, our address is: fleet.ford.com.
Representatives are available Monday through Friday: 8:00AM – 8:00PM
(Eastern Time).
If you are still having difficulty getting your vehicle repaired in a reasonable
time or without charge, you may write the Administrator, National Highway
Traffic Safety Administration, 1200 New Jersey Ave. S.E., Washington,
D.C. 20590 or call the toll free Vehicle Safety Hotline at 1-888-327-4236
(TTY: 1-800-424-9153) or go to safercar.gov. Reference NHTSA Safety
Recall 21V014.
Thank you for your attention to this important matter.
Ford Customer Service Division
* * * CAMPAÑA DE SEGURIDAD IMPORTANTE * * *
Aviso de campaña 21C01 / Campaña 21V014 de la NHTSA
2020 Explorer
Número de identificación del vehículo (VIN):
Este aviso se le envía de acuerdo con la Ley Nacional de Seguridad y Tránsito de Vehículos de los
EE. UU.
Ford Motor Company ha determinado que su vehículo, con el VIN que aparece más arriba, no cumple
con la norma federal de seguridad para vehículos de motor (FMVSS) n.°. 104: Washer System
Capability (Capacidad del sistema lavador).
Lamentamos esta situación y deseamos asegurarle que, con su ayuda, corregiremos el problema.
Nuestro compromiso, junto con el de su distribuidor, es ofrecerle servicio y apoyo de alto nivel.
¿Cuál es el
problema?
Es posible que el líquido lava-parabrisas en el sistema del lava-parabrisas de
su vehículo esté contaminado.
¿Qué riesgo existe? Este líquido lava-parabrisas contaminado aplicado al parabrisa podría reducir
la visibilidad debido a residuos que provocan manchas o lo dejan borroso,
aumentando el riesgo de accidentes. El rocío de líquido contaminado también
podría causar problemas en el aspecto del exterior, como manchas y
decoloración de superficies pintadas y decoraciones del exterior.
¿Qué medidas
adoptarán Ford y su
distribuidor?
Ford Motor Company ha autorizado a su distribuidor a quitar todo líquido
contaminado posible del sistema del líquido lava-parabrisas, reemplazar las
piezas incompatibles, lavar el vehículo e inspeccionar y reemplazar los
componentes de la superficie exterior, según sea necesario, sin costo alguno
(piezas y mano de obra).
¿Cuánto tiempo
tomará?
El tiempo necesario para esta reparación se espera que sea menos de medio
día. Sin embargo, debido a la posibilidad de necesitar reparar superficies
pintadas, es posible que su distribuidor tarde un poco más. Además, se
deberá inspeccionar el vehículo para determinar si es necesario solicitar
piezas y si se requiere tiempo adicional.
¿Qué debe hacer? Llame de inmediato al distribuidor y solicite una cita de servicio para realizar
la campaña 21C01. Proporcione el VIN a su distribuidor, el cual está impreso
debajo de sus datos al comienzo de esta carta.
Para esta campaña de conformidad, Ford no ha emitido instrucciones de no
manejar el vehículo. Deberá ponerse en contacto con su distribuidor a fin de
programar una cita para solucionar este problema lo más pronto posible.
Puede continuar manejando su vehículo con seguridad.
Si aún no tiene un distribuidor para realizar el servicio, puede acceder a
owner.ford.com para conocer las direcciones de los distribuidores, ver mapas
y obtener las instrucciones para llegar.
Ford Motor Company le recomienda realizar esta campaña de cumplimiento
en su vehículo. El propietario del vehículo es responsable de realizar los
arreglos necesarios para llevar a cabo el trabajo. Ford Motor Company puede
negar la cobertura en caso de que el vehículo hubiese sufrido daños por no
haber realizado la campaña de manera oportuna. Por lo tanto, le solicitamos
que realice esta campaña lo antes posible.
Tenga presente que: La ley federal exige que los arrendadores de
vehículos que reciban este aviso de campaña envíen una copia del
mismo al arrendatario en un plazo de diez días.
Marzo de 2021
Ford Motor Company
División de Servicio al Cliente de Ford
P. O. Box 1904
Dearborn, Michigan 48121
¿Qué debe hacer?
(continuación)
NOTA: Puede recibir información sobre las campañas y los programas de
satisfacción del cliente a través de la aplicación FordPass. La aplicación se
puede descargar a través de App Store o Google Play. Adicionalmente,
existen otras funciones como reserva de estacionamientos en determinados
lugares, además de control de ciertas funciones en el vehículo (bloqueo y
desbloqueo de puertas, arranque remoto) si así está equipado para permitir el
control.
COVID-19
(CORONAVIRUS)
Los distribuidores Ford han implementado protocolos mejorados con el fin de
asegurar tanto su seguridad como la de los empleados de los diferentes
distribuidores. Esto incluye procedimientos específicos de limpieza y
desinfección antes y después de realizar servicio en cada uno de los
vehículos de nuestros clientes. En la mayoría de los lugares, la atención de
vehículos se ha considerado un servicio esencial. Póngase en contacto con
su distribuidor local para confirmar las horas de servicio actuales. Para
obtener más información sobre cómo Ford y su distribuidor local están
trabajando arduamente para mantenerlo en las calles durante estos tiempos
difíciles, visite owner.ford.com.
¿Necesita un
vehículo de alquiler?
(solo vehículos
comerciales y
vehículos que no
sean de flota)
Si su distribuidor determina que es necesario realizar una reparación de la
pintura y/o de piezas decorativas adicionales del exterior y el vehículo debe
permanecer en las instalaciones durante la noche, el distribuidor está
autorizado a ofrecerle un vehículo de alquiler para su transporte personal sin
costo (excepto combustible y seguro) mientras su vehículo se encuentre en
reparación. Comuníquese con su distribuidor para conocer las pautas y
limitaciones.
¿Qué pasa si usted
ya no es el
propietario del
vehículo?
Si usted ya no es el propietario del vehículo y tiene la dirección del propietario
actual, le solicitamos que le reenvíe esta carta.
Usted recibió este aviso porque las regulaciones del gobierno exigen el envío
de notificaciones al propietario conocido más reciente del registro. Nuestros
registros se basan principalmente en datos estatales y de propiedad, que
indican que usted es el propietario actual del vehículo.
¿Podemos hacer
algo más por usted?
Si tiene problemas para reparar de inmediato su vehículo y sin costo alguno,
comuníquese con el Gerente de Servicio de su distribuidor para solicitar
ayuda.
PROPIETARIOS MINORISTAS: Si tiene dudas o preguntas, comuníquese
con nuestro Centro de Relación con Clientes Ford al 1-866-436-7332 y uno
de nuestros representantes con gusto lo atenderá. Si desea comunicarse con
nosotros a través de Internet, nuestra dirección es: owner.ford.com.
Las personas con problemas de audición pueden llamar al 1-800-232-5952
(TDD). Los representantes atienden de lunes a viernes, de 8:00 a.m. a
8:00 p.m. (hora del este).
PROPIETARIOS DE FLOTAS: Si tiene dudas o preguntas, comuníquese con
nuestro Centro de Información a Clientes de flotas al 1-800-34-FLEET,
elija la opción n.° 3 y uno de nuestros representantes con gusto lo atenderá.
Si desea comunicarse con nosotros a través de Internet, nuestra dirección es:
fleet.ford.com.
Los representantes atienden de lunes a viernes, de 8:00 a.m. a 8:00 p.m.
(hora del este).
Si continúa con dificultades para reparar su vehículo en un tiempo razonable
o sin cargo, le sugerimos que escriba al Administrador, National Highway
Traffic Safety Administration, 1200 New Jersey Ave. S.E., Washington, D.C.
20590 o bien que llame sin cargo a la línea directa de seguridad vehicular al
1-888-327-4236 (TTY: 1-800-424-9153) o visite safercar.gov. Referencia:
Campaña de seguridad 21V014 de la NHTSA.
Gracias por su atención en este asunto sumamente importante.
Ford, División de Servicio al Cliente
*******************************************************************************************************
March 2021
The Lincoln Motor Company
P. O. Box 1904
Dearborn, Michigan 48121 1904
* * * IMPORTANT SAFETY RECALL * * *
Compliance Recall Notice 21C01 / NHTSA Recall 21V014
2020 Aviator
Your Vehicle Identification Number (VIN):
This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act.
The Lincoln Motor Company has decided that your vehicle, with the VIN shown above, fails to conform
to Federal Motor Vehicle Safety Standard (FMVSS) No. 104 – Washer System Capability.
We apologize for this situation and want to assure you that, with your assistance, we will correct this
condition. Our commitment, together with your dealer, is to provide you with the highest level of service
and support.
What is the issue? On your vehicle, it may be possible that the washer fluid in the windshield
washer system was contaminated.
What is the risk? This contaminated washer fluid applied to the windshield may result in
lowered visibility due to streaking or hazy residue increasing the risk of an
accident. Contaminated fluid spray may also cause exterior appearance
issues such as staining and discoloration of painted surfaces and exterior
trim.
What will Lincoln and
your dealer do?
The Lincoln Motor Company has authorized your dealer to remove all
possible contaminated fluid from the windshield washer fluid system, replace
incompatible parts, wash vehicle, and inspect/replace exterior surface
components as needed free of charge (parts and labor).
How long will it take? The time needed for this repair is expected to be less than one-half day.
However, due to possible need to repair painted surfaces, your dealer may
need your vehicle for a longer period of time. In addition, your vehicle will
require an inspection to determine if parts need to be ordered and if extra
time is needed.
What should you do? Please call your dealer without delay to schedule a service appointment for
Recall 21C01. Provide the dealer with your VIN, which is printed near your
name at the beginning of this letter.
Lincoln has not issued instructions to stop driving your vehicle under this
compliance recall. You should contact your dealer for an appointment to
have your vehicle remedied as soon as practicable. You can continue to
safely drive your vehicle.
Lincoln owners of 2017 Model Year or later vehicles affected by this recall
have the option of requesting complimentary Pickup & Delivery service with
a Lincoln vehicle for use during service. Please request Lincoln Pickup &
Delivery through your dealership if you would like to take advantage of this
option.
If you do not already have a servicing dealer, you can access
owner.lincoln.com for dealer addresses, maps, and driving instructions.
The Lincoln Motor Company wants you to have this recall completed on your
vehicle. The vehicle owner is responsible for making arrangements to have
the work completed. The Lincoln Motor Company can deny coverage for any
vehicle damage that may result from the failure to have this recall performed
on a timely basis. Therefore, please have this recall performed as soon as
possible.
What should you do?
(continued)
Please note: Federal law requires that any vehicle lessor receiving this
recall notice must forward a copy of this notice to the lessee within ten
days.
NOTE: You can receive information about Recalls and Customer
Satisfaction Programs through The Lincoln Way App. The app can be
downloaded through the App Store or Google Play. In addition, there are
other features such as reserving parking in certain locations and controlling
certain functions on your vehicle (lock or unlock doors, remote start) if it is
equipped to allow control.
COVID-19
(CORONAVIRUS)
Lincoln dealerships have implemented enhanced protocols to ensure both
your safety and the safety of dealership employees. This includes specific
procedures for cleaning and disinfecting client vehicles and vehicles used for
Pickup & Delivery* both before and after each vehicle is serviced. In most
places, vehicle service has been deemed a critical service. Please contact
your local dealer to confirm current service hours. For more information on
how Lincoln and your local dealer are working hard to keep you on the road
during these challenging times, please visit owner.lincoln.com.
*Complimentary Lincoln Pickup & Delivery Service is available for all 2017
model year and newer Lincoln vehicles within the 4-year/50,000 mile New
Vehicle Limited Warranty. Contact your preferred dealer for important
details. Mileage limitations may apply.
Do you need a rental
vehicle?
If your dealer determines that paint repair and/or extra exterior trim parts are
required and needs your vehicle overnight, your dealer is authorized to
provide a rental vehicle for your personal transportation at no charge (except
for fuel and insurance) while your vehicle is at the dealership for repairs.
Please see your dealer for guidelines and limitations.
What if you no longer
own this vehicle?
If you no longer own this vehicle, and have an address for the current owner,
please forward this letter to the new owner.
You received this notice because government regulations require that
notification be sent to the last known owner of record. Our records are based
primarily on state registration and title data, which indicate that you are the
current owner.
Can we assist you
further?
If you have difficulties getting your vehicle repaired promptly and without
charge, please contact your dealership’s Service Manager for assistance.
RETAIL OWNERS: If you have questions or concerns, please contact our
Customer Relationship Center at 1-866-436-7332 and one of our
representatives will be happy to assist you. If you wish to contact us through
the Internet, our address is: owner.lincoln.com.
For the hearing impaired call 1-800-232-5952 (TDD). Representatives are
available Monday through Friday: 8:00AM – 8:00PM (Eastern Time).
FLEET OWNERS: If you have questions or concerns, please contact our
Fleet Customer Information Center at 1-800-34-FLEET, choose Option
#3, and one of our representatives will be happy to assist you. If you wish to
contact us through the Internet, our address is: fleet.ford.com.
Representatives are available Monday through Friday: 8:00AM – 8:00PM
(Eastern Time).
If you are still having difficulty getting your vehicle repaired in a reasonable
time or without charge, you may write the Administrator, National Highway
Traffic Safety Administration, 1200 New Jersey Ave. S.E., Washington, D.C.
20590 or call the toll free Vehicle Safety Hotline at 1-888-327-4236
(TTY: 1-800-424-9153) or go to safercar.gov. Reference NHTSA Safety
Recall 21V014.
Thank you for your attention to this important matter.
The Lincoln Motor Company
* * * CAMPAÑA DE SEGURIDAD IMPORTANTE * * *
Aviso de campaña 21C01 / Campaña 21V014 de la NHTSA
2020 Aviator
Número de identificación del vehículo (VIN):
Este aviso se le envía de acuerdo con la Ley Nacional de Seguridad y Tránsito de Vehículos de los
EE. UU.
The Lincoln Motor Company ha determinado que su vehículo, con el VIN que aparece más arriba, no
cumple con la norma federal de seguridad para vehículos de motor (FMVSS) n.° 104: Washer System
Capability (Capacidad del sistema lavador).
Lamentamos esta situación y deseamos asegurarle que, con su ayuda, corregiremos el problema.
Nuestro compromiso, junto con el de su distribuidor, es ofrecerle servicio y apoyo de alto nivel.
¿Cuál es el
problema?
Es posible que el líquido lava-parabrisas en el sistema del lava-parabrisas de
su vehículo esté contaminado.
¿Qué riesgo existe? Este líquido lava-parabrisas contaminado aplicado al parabrisa podría reducir
la visibilidad debido a residuos que provocan manchas o lo dejan borroso,
aumentando el riesgo de accidentes. El rocío de líquido contaminado también
podría causar problemas en el aspecto del exterior, como manchas y
decoloración de superficies pintadas y decoraciones del exterior.
¿Qué harán Lincoln y
su distribuidor?
The Lincoln Motor Company ha autorizado a su distribuidor a quitar todo
líquido contaminado posible del sistema del líquido lava-parabrisa,
reemplazar las piezas incompatibles, lavar el vehículo e inspeccionar y
reemplazar los componentes de la superficie exterior, según sea necesario,
sin costo alguno (piezas y mano de obra).
¿Cuánto tiempo
tomará?
El tiempo necesario para esta reparación se espera que sea menos de
medio día. Sin embargo, debido a la posibilidad de necesitar reparar
superficies pintadas, es posible que su distribuidor tarde un poco más.
Además, se deberá inspeccionar el vehículo para determinar si es necesario
solicitar piezas y si se requiere tiempo adicional.
¿Qué debe hacer? Llame a su distribuidor lo antes posible para programar una cita de servicio
para realizar la campaña 21C01. Proporcione el VIN a su distribuidor, el cual
está impreso debajo de sus datos al comienzo de esta carta.
Para esta campaña de conformidad, Lincoln no ha emitido instrucciones de
no manejar el vehículo. Deberá ponerse en contacto con su distribuidor a fin
de programar una cita para solucionar este problema lo más pronto posible.
Puede continuar manejando su vehículo con seguridad.
Los propietarios de vehículos Lincoln año de modelo 2017 o posterior que se
ven afectados por esta campaña tienen la opción de solicitar el servicio
complementario de retiro y entrega Lincoln con un vehículo Lincoln para uso
durante el servicio. Solicite el servicio de retiro y entrega Lincoln a través de
su distribuidor si desea aprovechar esta oportunidad.
Si aún no tiene un distribuidor para realizar el servicio, puede acceder a
owner.lincoln.com para conocer las direcciones de los distribuidores, ver
mapas y obtener las instrucciones para llegar.
The Lincoln Motor Company le recomienda realizar esta campaña en su
vehículo. El propietario del vehículo es responsable de realizar los arreglos
necesarios para llevar a cabo el trabajo. The Lincoln Motor Company puede
negar la cobertura en caso de que el vehículo hubiese sufrido daños por no
haber realizado la campaña de manera oportuna. Por lo tanto, le solicitamos
que realice esta campaña lo antes posible.
Marzo de 2021
The Lincoln Motor Company
P. O. Box 1904
Dearborn, Michigan 48121 1904
¿Qué debe hacer?
(continuación)
Tenga presente que: La ley federal exige que los arrendadores de
vehículos que reciban este aviso de campaña envíen una copia del
mismo al arrendatario en un plazo de diez días.
NOTA: Puede recibir información sobre las campañas y los programas de
satisfacción del cliente a través de la aplicación Lincoln Way. La aplicación
se puede descargar a través de App Store o Google Play. Adicionalmente,
existen otras funciones como reserva de estacionamientos en determinados
lugares, además de control de ciertas funciones en el vehículo (bloqueo y
desbloqueo de puertas, arranque remoto) si así está equipado para permitir
el control.
COVID-19
(CORONAVIRUS)
Los distribuidores Lincoln han implementado protocolos mejorados con el fin
de asegurar tanto su seguridad como la de los empleados de los diferentes
distribuidores. Esto incluye procedimientos específicos de limpieza y
desinfección de los vehículos de los clientes y de los vehículos utilizados
para el servicio de retiro y entrega*, cada vez que se realiza algún servicio,
tanto antes como después de hacerlo. En la mayoría de los lugares, la
atención de vehículos se ha considerado un servicio esencial. Póngase en
contacto con su distribuidor local para confirmar las horas de servicio
actuales. Para obtener más información sobre cómo Lincoln y su distribuidor
local están trabajando arduamente para mantenerlo en las calles durante
estos tiempos difíciles, visite owner.lincoln.com.
*El servicio complementario de retiro y entrega de Lincoln se encuentra
disponible para vehículos Lincoln año de modelo 2017 y posteriores, dentro
de la garantía limitada de vehículo nuevo de 4 años/50,000 millas. Para
obtener detalles importantes, póngase en contacto con el distribuidor de su
preferencia. Podrían aplicar límites de millaje.
¿Necesita un
vehículo de alquiler?
Si su distribuidor determina que es necesario realizar una reparación de la
pintura y/o de piezas decorativas adicionales del exterior y el vehículo debe
permanecer en las instalaciones durante la noche, el distribuidor está
autorizado a ofrecerle un vehículo de alquiler para su transporte personal sin
costo (excepto combustible y seguro) mientras su vehículo se encuentre en
reparación. Comuníquese con su distribuidor para conocer las pautas y
limitaciones.
¿Qué pasa si usted
ya no es el
propietario del
vehículo?
Si usted ya no es el propietario del vehículo y tiene la dirección del
propietario actual, le solicitamos que le reenvíe esta carta.
Usted recibió este aviso porque las regulaciones del gobierno exigen el
envío de notificaciones al propietario conocido más reciente del registro.
Nuestros registros se basan principalmente en datos estatales y de
propiedad, que indican que usted es el propietario actual del vehículo.
¿Podemos hacer
algo más por usted?
Si tiene problemas para reparar de inmediato su vehículo y sin costo alguno,
comuníquese con el Gerente de Servicio de su distribuidor para solicitar
ayuda.
PROPIETARIOS MINORISTAS: Si tiene dudas o preguntas, comuníquese
con nuestro Centro de Relación con Clientes al 1-866-436-7332 y uno de
nuestros representantes con gusto lo atenderá. Si desea comunicarse con
nosotros a través de Internet, nuestra dirección es: owner.lincoln.com.
Las personas con problemas de audición pueden llamar al 1-800-232-5952
(TDD). Los representantes atienden de lunes a viernes, de 8:00 a.m. a
8:00 p.m. (hora del este).
PROPIETARIOS DE FLOTAS: Si tiene dudas o preguntas, comuníquese con
nuestro Centro de Información a Clientes de flotas al 1-800-34-FLEET,
elija la opción n.° 3 y uno de nuestros representantes con gusto lo atenderá.
Si desea comunicarse con nosotros a través de Internet, nuestra dirección
es: fleet.ford.com.
Los representantes atienden de lunes a viernes, de 8:00 a.m. a 8:00 p.m.
(hora del este).
Si continúa con dificultades para reparar su vehículo en un tiempo razonable
o sin cargo, le sugerimos que escriba al Administrador, National Highway
Traffic Safety Administration, 1200 New Jersey Ave. S.E., Washington, D.C.
20590 o bien que llame sin cargo a la línea directa de seguridad vehicular al
1-888-327-4236 (TTY: 1-800-424-9153) o visite safercar.gov. Referencia:
Campaña de seguridad 21V014 de la NHTSA.
Gracias por su atención en este asunto sumamente importante.
The Lincoln Motor Company
The Lincoln Motor Company Una marca de Ford Motor Company
*********************************************************************************************************************
July, 2021
* * * IMPORTANT SAFETY RECALL REMINDER * * *
According to our records, your 2020 Aviator has not had necessary safety recall repairs made. We urge you to
have the free repair performed at your local dealership as soon as possible.
Recall Number
and Description:
21C01 – WASHER FLUID CONTAMINATION
What is the
issue?
On your vehicle, it may be possible that the washer fluid in the windshield washer system was
contaminated.
This contaminated washer fluid applied to the windshield may result in lowered visibility due to
streaking or hazy residue increasing the risk of an accident. Contaminated fluid spray may
also cause exterior appearance issues such as staining and discoloration of painted surfaces
and exterior trim.
If you have questions or concerns, please contact our Ford Customer Relationship Center at 1-866-436-7332.
If you wish to contact us through the Internet, our address is: owner.lincoln.com.
Thank you for your attention to this very important matter.
Julio de, 2021
* * * RECORDATORIO IMPORTANTE PROGRAMA DE SEGURIDAD * * *
SegUR nuestros registros, no se realizaron en sur 2020 Aviator las reparaciones necesarias correspondientes a la campaña
de seguridad. Le solicitamos que realice esta reparación gratuita en su distribuidor local lo antes posible.
Número y
descripción de la
campaña:
21C01 – CONTAMINACIÓN DEL LÍQUIDO LAVAPARABRISA
¿Cuál es el
problema?
Es posible que el líquido lava-parabrisas en el sistema del lava-parabrisas de su vehículo
esté contaminado.
Este líquido lava-parabrisas contaminado aplicado al parabrisa podría reducir la visibilidad
debido a residuos que provocan manchas o lo dejan borroso, aumentando el riesgo de
accidentes. El rocío de líquido contaminado también podría causar problemas en el aspecto
del exterior, como manchas y decoloración de superficies pintadas y decoraciones del
exterior.
Si tiene dudas o preguntas, comuníquese con nuestro Centro de Relación con Clientes Ford al 1-866-436-7332.
Si desea ponerse en contacto con nosotros a través de Internet, nuestra dirección es: owner.lincoln.com.
Gracias por su atenciic en este asunto sumamente importante.
SEE OTHER SIDE FOR
OPENING INSTRUCTIONS
SEE OTHER SIDE FOR
OPENING INSTRUCTIONS
REMOVE THESE SIDE EDGES FIRST
THEN FOLD, CREASE AND TEAR THIS STUB ALONG PERFORATION
REMOVE THESE SIDE EDGES FIRST
THEN FOLD, CREASE AND TEAR THIS STUB ALONG PERFORATION
P.O. BOX 1904
DEARBORN, MI 48121-1904
*********************************************************************************************************************
Copyright 2021 Ford Motor Company
David J. Johnson Ford Motor Company
Director P. O. Box 1904
Service Engineering Operations Dearborn, Michigan 48121
Ford Customer Service Division
January 19, 2021
TO: All U.S. Ford and Lincoln Dealers
SUBJECT: NEW VEHICLE DEMONSTRATION / DELIVERY HOLD – Advance Notice –
Compliance Recall 21C01
Certain 2020 Model Year Aviator Black Label and Police Interceptor Utility Vehicles
Equipped with 3.0L GTDI Engines – Washer Fluid Contamination
REF: SSM 49270 – 2020 Aviator/Police Interceptor Utility
AFFECTED VEHICLES
Vehicle Model Year Assembly Plant Build Dates
Aviator
2020 Chicago
May 26, 2020 through May 30, 2020
Police
Interceptor
Utility
May 28, 2020 through June 02, 2020
Affected vehicles are identified in OASIS and FSA VIN Lists.
REASON FOR THIS COMPLIANCE RECALL
Some of the affected vehicles may not conform to the requirements specified by Federal Motor
Vehicle Safety Standard (FMVSS) No. 104 – Washer System Capability. The washer fluid in the
windshield washer system may be contaminated with brake fluid. A customer may experience lowered
visibility due to streaking or hazy residue on the windshield, as well as exterior appearance issues
such as staining and discoloration of painted surfaces and exterior trim.
SERVICE ACTION
DO NOT DEMONSTRATE OR DELIVER any new in-stock vehicles involved in this compliance recall.
A complete Dealer Bulletin will be provided to dealers within the first quarter of 2021 when it is
anticipated that parts ordering information and repair instructions will be available to support this
compliance recall.
IMPORTANT: Dealers should open a Repair Order (RO) only when a full dealer bulletin is
published. Opening an RO against an Awareness or Advance Notice will result in warranty
rejections against a recall.
CUSTOMER NOTIFICATION
Owners of record will be notified via first-class mail after repair instructions and parts ordering
information have been provided to dealers.
PLEASE NOTE:
Federal law requires dealers to complete this recall service before a new vehicle is delivered to
the buyer or lessee. Violation of this requirement by a dealer could result in a civil penalty of
up to $21,000 per vehicle. Correct all vehicles in your new vehicle inventory prior to delivery.
Copyright 2021 Ford Motor Company
QUESTIONS & ASSISTANCE
For questions and assistance, contact the Special Service Support Center (SSSC) via the SSSC Web
Contact Site. The SSSC Web Contact Site can be accessed through the Professional Technician
System (PTS) website using the SSSC link listed at the bottom of the OASIS VIN report screen or
listed under the SSSC tab.
Sincerely,
David J. Johnson
*********************************************************************************************************************
Copyright 2021 Ford Motor Company
David J. Johnson Ford Motor Company
Director P. O. Box 1904
Service Engineering Operations Dearborn, Michigan 48121
Ford Customer Service Division
February 18, 2021
TO: All U.S. Ford and Lincoln Dealers
SUBJECT: NEW VEHICLE DEMONSTRATION / DELIVERY HOLD –
Compliance Recall 21C01
Certain 2020 Model Year Aviator Black Label and Police Interceptor Utility Vehicles
Equipped with 3.0L GTDI Engines – Washer Fluid Contamination
REF: NEW VEHICLE DEMONSTRATION / DELIVERY HOLD – Advance Notice –
January 19, 2021
REF: SSM 49270 – 2020 Aviator/Police Interceptor Utility
AFFECTED VEHICLES
Vehicle Model Year Assembly Plant Build Dates
Aviator
2020 Chicago
May 26, 2020 through May 30, 2020
Police
Interceptor
Utility
May 28, 2020 through June 02, 2020
Affected vehicles are identified in OASIS and FSA VIN Lists.
REASON FOR THIS COMPLIANCE RECALL
Some of the affected vehicles may not conform to the requirements specified by Federal Motor
Vehicle Safety Standard (FMVSS) No. 104 – Washer System Capability. The washer fluid in the
windshield washer system may be contaminated with brake fluid. A customer may experience lowered
visibility due to streaking or hazy residue on the windshield, as well as exterior appearance issues
such as staining and discoloration of painted surfaces and exterior trim.
SERVICE ACTION
Before delivering any new in-stock vehicles involved in this recall, dealers are to remove and clean
the washer reservoir, replace three reservoir seals/grommets, flush the washer system during a
carwash and then replace all three wiper blades. Dealers will also inspect and repair paint and
exterior components if affected. This service must be performed on all affected vehicles at no charge
to the vehicle owner.
OWNER NOTIFICATION MAILING SCHEDULE
Owners of affected vehicles will be notified in two separate mailings a week apart. Mailing will begin
by March 5, 2021. Dealers should repair any affected vehicles that arrive at their dealerships, whether
or not the customer has received a letter.
PLEASE NOTE:
Federal law requires dealers to complete this recall service before a new vehicle is delivered to
the buyer or lessee. Violation of this requirement by a dealer could result in a civil penalty of
up to $21,000 per vehicle. Correct all vehicles in your new vehicle inventory before delivery.
Copyright 2021 Ford Motor Company
ATTACHMENTS
Attachment I: Administrative Information
Attachment II: Labor Allowances and Parts Ordering Information
Attachment III: Technical Information
Owner Notification Letters
QUESTIONS & ASSISTANCE
For questions and assistance, contact the Special Service Support Center (SSSC) via the SSSC Web
Contact Site. The SSSC Web Contact Site can be accessed through the Professional Technician
System (PTS) website using the SSSC link listed at the bottom of the OASIS VIN report screen or
listed under the SSSC tab.
Sincerely,
David J. Johnson
Copyright 2021 Ford Motor Company
ATTACHMENT I
Page 1 of 2
NEW VEHICLE DEMONSTRATION / DELIVERY HOLD –
Compliance Recall 21C01
Certain 2020 Model Year Aviator Black Label and Police Interceptor Utility Vehicles Equipped with
3.0L GTDI Engines – Washer Fluid Contamination
OASIS ACTIVATION
OASIS was activated on January 19, 2021.
FSA VIN LISTS ACTIVATION
FSA VIN Lists were available through https://web.fsavinlists.dealerconnection.com on January 19,
2021. Owner names and addresses will be available by March 19, 2021.
NOTE: Your FSA VIN Lists may contain owner names and addresses obtained from motor vehicle
registration records. The use of such motor vehicle registration data for any purpose other than in
connection with this recall is a violation of law in several states, provinces, and countries. Accordingly,
you must limit the use of this listing to the follow-up necessary to complete this recall.
SOLD VEHICLES
Ford has not issued instructions to stop selling/delivering or driving used vehicles under this
compliance recall. Owners should contact their dealer for an appointment to have their
vehicles remedied as soon as practicable. Owners can continue to safely drive their vehicles.
Immediately contact any of your affected customers whose vehicles are not on your VIN list
but are identified in OASIS. Give the customer a copy of the Owner Notification Letter (when
available) and schedule a service date.
Correct other affected vehicles identified in OASIS which are brought to your dealership.
Dealers are to prioritize repairs of customer vehicles over repairs of new and used vehicle
inventory.
STOCK VEHICLES
Correct all affected units in your new vehicle inventory before delivery.
Use OASIS to identify any affected vehicles in your used vehicle inventory.
DEALER-OPERATED RENTAL VEHICLES
The Fixing America’s Surface Transportation (FAST) Act law effective June 2016 prohibits a rental
company from selling, renting or leasing vehicles subject to a safety or compliance recall. Please
consult your legal counsel for legal advice.
TITLE BRANDED / SALVAGED VEHICLES
Affected title branded and salvaged vehicles are eligible for this recall.
OWNER REFUNDS
Refunds are not approved for this program.
RENTAL VEHICLES
With proper dealer parts ordering and service appointment scheduling, rental vehicles should not be
required. However, if you have a unique owner circumstance which may require a rental vehicle,
please contact the SSSC via the SSSC Web Contact Site.
Copyright 2021 Ford Motor Company
ATTACHMENT I
Page 2 of 2
NEW VEHICLE DEMONSTRATION / DELIVERY HOLD –
Compliance Recall 21C01
Certain 2020 Model Year Aviator Black Label and Police Interceptor Utility Vehicles Equipped with
3.0L GTDI Engines – Washer Fluid Contamination
LINCOLN PICKUP AND DELIVERY
Owners of 2017 MY and newer Lincoln vehicles have the option of requesting pickup and delivery
service with a Lincoln loaner (up to 2 days), from their dealership. For details, reference EFC08708,
2021 Lincoln Pickup & Delivery Updates. Claim any additional rental days approved by the SSSC as
instructed.
ADDITIONAL REPAIR (LABOR TIME AND/OR PARTS)
Additional repairs identified as necessary to complete the FSA should be managed as follows:
For all vehicles, regardless of new vehicle bumper-to-bumper warranty coverage, that require
more than the program labor and parts listed in this bulletin to resolve the program concern,
submit an Approval Request to the SSSC Web Contact Site prior to completing the repair.
Submit relevant details, clear photos of the damage, and other evidence that supports the
additional labor and parts.
CLAIMS PREPARATION AND SUBMISSION
Claim Entry: Enter claims using Dealer Management System (DMS) or One Warranty
Solution (OWS) online.
o When entering claims, select claim type 31: Field Service Action. The FSA number
(21C01) is the sub code.
o For additional claims preparation and submission information, refer to the Recall and
Customer Satisfaction Program (CSP) Repairs in the OWS User Guide.
Related Damage/Additional labor and/or parts: Must be claimed as Related Damage on a
separate repair line from the FSA with same claim type and sub code as described in Claim
Entry above.
IMPORTANT: Click the Related Damage Indicator radio button.
Rentals: For rental vehicle claiming, follow Extended Service Plan (ESP) guidelines for dollar
amounts. Enter the total amount of the rental expense under Miscellaneous Expense code
RENTAL.
Lincoln Pickup & Delivery: Claims for Lincoln Pickup & Delivery with a Lincoln loaner (up to
2 days) should be submitted on a separate line from the FSA. Refer to EFC08708, 2021
Lincoln Pickup & Delivery Updates for details.
Copyright 2021 Ford Motor Company
ATTACHMENT II
Page 1 of 2
NEW VEHICLE DEMONSTRATION / DELIVERY HOLD –
Compliance Recall 21C01
Certain 2020 Model Year Aviator Black Label and Police Interceptor Utility Vehicles Equipped with
3.0L GTDI Engines – Washer Fluid Contamination
LABOR ALLOWANCES
Description Labor Operation Labor Time
Perform washer system service per Technical Information.
Includes Inspection of paint and exterior trim for damage. 21C01B 1.4 Hours
PARTS REQUIREMENTS / ORDERING INFORMATION – AVIATOR VEHICLES ONLY
Part Number Description Order
Quantity
Claim
Quantity
FT4Z-16K624-A Grommet – Fluid Sensor to Reservoir 1 1
LB5Z-17673-A Grommet – Fill Tube-Neck to Reservoir 1 1
7T4Z-17B610-AA Grommet – Washer Pump to Reservoir 1 1
LC5Z-17528-E Wiper Blade – Rear Windshield Wiper 11″ 1 1
LC5Z-17528-H Wiper Blade – Right Hand (RH) Front Wiper, Heated
with Shield 1 1
LC5Z-17528-K Wiper Blade – Left Hand (LH) Front Wiper, Heated with
Shield 1 1
ZC-32-B2 Motorcraft® Premium Windshield Wash Concentrate
with Bitterant 2 Gallons 2 Gallons
PARTS REQUIREMENTS / ORDERING INFORMATION – POLICE INTERCEPTOR UTILITY ONLY
Part Number Description Order
Quantity
Claim
Quantity
FT4Z-16K624-A Grommet – Fluid Sensor to Reservoir 1 1
LB5Z-17673-A Grommet – Fill Tube-Neck to Reservoir 1 1
7T4Z-17B610-AA Grommet – Washer Pump to Reservoir 1 1
LB5Z-17528-C Blade – Rear Windshield Wiper 11″ 1 1
LB5Z-17526-B Arm Assembly – Rear Windshield Wiper 1 1
LB5Z-17528-B Blade-Right Hand (RH) Front Wiper 1 1
LB5Z-17528-A Blade-Left Hand (LH) Front Wiper 1 1
ZC-32-B2 Motorcraft® Premium Windshield Wash Concentrate
with Bitterant 2 Gallons 2 Gallons
Order your parts through normal order processing channels. To guarantee the shortest delivery time,
an emergency order for parts must be placed.
DEALER PRICE
For latest prices, refer to DOES II.
Copyright 2021 Ford Motor Company
ATTACHMENT II
Page 2 of 2
NEW VEHICLE DEMONSTRATION / DELIVERY HOLD –
Compliance Recall 21C01
Certain 2020 Model Year Aviator Black Label and Police Interceptor Utility Vehicles Equipped with
3.0L GTDI Engines – Washer Fluid Contamination
PARTS RETENTION, RETURN, & SCRAPPING
Follow the provisions of the Warranty and Policy Manual, Section 1 – WARRANTY PARTS
RETENTION AND RETURN POLICIES. If a replaced part receives a scrap disposition, the part must
be scrapped in accordance with all applicable local, state and federal environmental protection and
hazardous material regulations. Federal law prohibits selling motor vehicle parts or components that
are under safety, compliance, or emissions recall.
EXCESS STOCK RETURN
Excess stock returned for credit must have been purchased from Ford Customer Service Division in
accordance with Policy Procedure Bulletin 4000.
ATTACHMENT III
PAGE 1 OF 2
COMPLIANCE RECALL 21C01
CPR © 2021 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
02/2021
CERTAIN 2020 MODEL YEAR AVIATOR BLACK LABEL AND POLICE
INTERCEPTOR UTILITY VEHICLES EQUIPPED WITH 3.0L GTDI ENGINES —
WASHER FLUID CONTAMINATION
SERVICE PROCEDURE
1. Remove the windshield washer reservoir. Please follow the Workshop Manual (WSM) procedures in
Section 501-16.
2. Empty washer reservoir fluid, into a suitable hazardous waste collection container.
• Any questions about disposal should be directed to a local hazardous waste supplier.
3. Remove the windshield washer fluid level sensor and windshield washer pump. See Figure 1.
4. Remove and discard the filler neck grommet, the fluid level sensor grommet, and the pump grommet.
See Figure 1.
STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
2039A
FILLER NECK
GROMMET
FLUID LEVEL SENSOR
AND GROMMET
PUMP AND GROMMET
FIGURE 1
5. Wash out the reservoir two times with water. Empty into a suitable hazardous waste collection container.
6. Install the new filler neck grommet, the new fluid level sensor grommet, and the new pump grommet.
See Figure 1.
7. Install the fluid level sensor and pump to the reservoir. See Figure 1.
8. Install the reservoir. Please follow the WSM procedures in Section 501-16.
9. Fill the washer fluid reservoir with one gallon (3.8 Liters) of washer fluid solvent.
ATTACHMENT III
PAGE 2 OF 2
COMPLIANCE RECALL 21C01
CPR © 2021 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
02/2021
10. Take the vehicle to a car wash and while the water is being continuously sprayed on the vehicle run
the windshield washer system.
• Run the FRONT windshield washer sprayers for Thirty Seconds total (Three actuations needed
for Ten Seconds each).
• Run the REAR windshield washer sprayer for the remainder of the windshield washer solvent until
the windshield washer fluid indication light appears and the reservoir is drained.
11. Thoroughly wash and rinse the vehicle.
12. Fill the windshield washer reservoir with windshield washer solvent.
13. Remove and discard the front and rear windshield wiper blades. Please follow the WSM procedures in
Section 501-16.
14. Install new front and new rear windshield washer wiper blades.
15. Inspect the Paint and exterior Plastic Trim for any related damage. See list below for specific areas
to inspect.
All Vehicles
• A/B/D Appliques
• Tail Lamps
• Rear Light Bar
• Rear Camera
• Spoiler
• Rear Fascia/Bumper
• Rear Reflectors
• Rear Emblem/Badge
• Exterior Mirrors
Aviator Vehicles Only
• Headlamps
• Roof Rack
• Front Fascia/Grill
• Front Emblem/Badge
• Front Camera
16. If there are any components found per the inspection as needing replacement, please submit an
Approval Request to the Special Service Support Center (SSSC) Web Contact Site prior to
completing the repair. Submit relevant details, clear photos of the damage, and other evidence that
supports the additional labor and parts.
IMPORTANT NOTE: Federal law prohibits selling motor vehicle parts or components that are under
safety, compliance, or emissions recall. Unless a part is requested to be
returned to Ford, all parts replaced under this FSA must be scrapped in
accordance with all applicable local, state and federal environmental
protection and hazardous material regulations. Refer to the Parts Retention,
Return, & Scrapping section of the FSA dealer bulletin for further information.
SEOCONTENT-END
2 Affected Products
Vehicles
| MAKE | MODEL | YEAR |
| FORD | EXPLORER POLICE INTERCEPT | 2020 |
| LINCOLN | AVIATOR | 2020 |
12 Associated Documents
ISSUED Renotification Notice
RCRN-21V014-8238.pdf 407.682KB
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Recall Acknowledgement
RCAK-21V014-6062.pdf 244.318KB
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Manufacturer Notices(to Dealers,etc) – NEW VEHICLE DEMONSTRATION / DELIVERY HOLD – Compliance Recall 21C01 Certain 2020 Model Year Aviator Black Label and Police Interceptor Utility Vehicles Equipped with 3.0L GTDI Engines – Washer Fluid Contamination
RCMN-21V014-8347.pdf 279.504KB
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ISSUED Owner Notification Letter(Part 577)
RCONL-21V014-7861.pdf 52.086KB
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ISSUED Owner Notification Letter(Part 577)
RCONL-21V014-7548.pdf 84.861KB
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Recall Quarterly Report #2, 2021-2
RCLQRT-21V014-9315.PDF 211.23KB
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Noncompliance Notice 573 Report
RCLRPT-21V014-8241.PDF 214.227KB
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Manufacturer Notices(to Dealers,etc) – Dealer Notification re Certain 2020 Model Year Aviator Black Label and Police Interceptor Utility Vehicles Equipped with 3.0L GTDI Engines – Washer Fluid Contamination
RCMN-21V014-4836.pdf 134.762KB
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Recall Quarterly Report #1, 2021-1
RCLQRT-21V014-5725.PDF 211.129KB
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Miscellaneous Document – Media Release re FORD MOTOR COMPANY ISSUES SAFETY COMPLIANCERECALL FOR 286 FORD EXPLORER POLICEINTERCEPTOR AND LINCOLN AVIATOR VEHICLES INNORTH AMERICA
RMISC-21V014-3666.pdf 63.839KB
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Recall Quarterly Report #3, 2021-3
RCLQRT-21V014-9929.PDF 211.311KB
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Recall Quarterly Report #4, 2021-4
RCLQRT-21V014-6628.PDF 211.425KB
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Latest Recalls Documents
https://www-odi.nhtsa.dot.gov/acms/cs/documentList.xhtml?docId=21V014&docType=RCL
- Advanced windshield washer fluid removes bug residue, road grime, bird droppings, and tree sap from windshields
- Power Cleaner penetrates the toughest residues, breaking down and removing up to 99.99 percent of all bugs
- Bug Stopper forms a barrier to help stop bugs, road grime, and other residues from sticking to your windshield
- Water Repellent Advanced Beading repels rain for streak-free driving visibility
- Cleans to a powerful streak-free shine with a fresh citrus scent
- Gallon Rain-X Windshield 2 in 1 Washer Fluid
- Streak-free cleaning power
- Applies water beading technology to the windshield for greater driving visibility
- Removes bugs, road grime, salt, light snow and frost
- Will not ice up on windshield
- Pack of 1, Packaging may vary.
- This item can no be shipped to the state in California, Техаs, Arizona please check with the manufacturer regarding warranty and support issues.
- Removes light snow, ice, grime, and bugs
- Applies water-beading technology to help keep windshield clear. For use in cold weather
- Easy-to-measure bottle, just squeeze 1/4 oz. in the dosage reservoir to make 1 gallon of windshield washer fluid.
- Make it like the factory does, consistent quality that wipes to a streak-free shine.
- Each 8 oz. bottle makes 32 gallons of windshield washer fluid. jugs.
- Add methanol for wintertime blends using our easy to read mixing chart on the back of the label.
- Metanol Free | Concentrate Formula: Our windshield washer fluid and bug remover bundle is formulated without methanol, providing a safe and environmentally friendly solution; The concentrate formula ensures powerful cleaning with just a small amount of product
- Effective Dirt, Grime, and Bug Removal: Our bundle is designed to tackle tough dirt, grime, and bug residues on your windshield; It effectively cuts through these substances, leaving your windshield spotless and clear for enhanced visibility
- Streak-Free and Clear View: With our windshield washer fluid, you can enjoy a streak-free and crystal-clear view; It helps eliminate smearing and provides a pristine windshield, ensuring optimal visibility during your drive
- Ready to use;;; Directly pour on your windshield reservoir
- Rain-X Windshield Washer Fluid Green
- Streak-free cleaning power, applies water beading technology to the windshield for greater driving visibility.
- Removes bugs and road grime and repels rain, mud and soil.
- Effective to 32 deg F.
- Pack of 2, Packaging may vary.
- 6 - 1 gallon bottles of Windshield washer fluid
- 1 - ANF BRANDS Sponge
- Effectiveness: +32 Degrees F
- Works for Cars, Trucks, and Electric Vehicles Like Tesla.
- Pre-Mixed Ready To Use, no dilution necessary
Last update on 2024-06-14 / Affiliate links / Images from Amazon Product Advertising API
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