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November 10, 2020 NHTSA CAMPAIGN NUMBER: 20V693000
Drive Shaft May Fracture on Weld Seam
Defective drive shafts may fail and cause a loss of connection between the transfer case and rear axle, possibly resulting in a vehicle rollaway when in Park or a loss of drive. Either condition can increase the risk of a crash. The drive shafts can also deform and separate from the driveline and potentially contact the fuel tank, increasing the risk of fuel leaks and/or fire.
NHTSA Campaign Number: 20V693
Manufacturer Ford
Motor Company
Components POWER TRAIN
Potential Number of Units Affected 10,905
Summary
Ford Motor Company (Ford) is recalling certain 2020 Explorer and Lincoln Aviator vehicles equipped with a 2.0L or 3.3L engine and a 10 Speed Automatic Transmission with the All Wheel Drive package. The drive shaft may fracture along the weld seam.
Remedy
Ford will notify owners, and dealers will inspect the drive shaft label inspected and replace it as necessary, free of charge. The recall began December 11, 2020. Owners may contact Ford customer service at 1-866-436-7332. Ford’s number for this recall is 20S65.
Notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Check if your Vehicle has a Recall
November 12, 2020
TO: All U.S. Ford and Lincoln Dealers
SUBJECT: NEW VEHICLE DEMONSTRATION / DELIVERY HOLD
Safety Recall 20S65
Certain 2020 Model Year Explorer/Aviator Vehicles
Driveshaft Weld Seam
AFFECTED VEHICLES
| Vehicle | Model Year | Assembly Plant | Build Dates |
| Explorer | 2020 | Chicago Assembly Plant | August 24, 2019 through September 30, 2019 |
| Aviator | 2020 | Chicago Assembly Plant | August 24, 2019 through September 30, 2019 |
Affected vehicles are identified in OASIS and FSA VIN Lists.
REASON FOR THIS SAFETY RECALL
In some of the affected vehicles, the rear driveshaft may have an inadequate weld. An inadequate weld may lead to a fracture in the driveshaft which could allow it to deform and separate from the driveline and potentially contact the fuel tank, increasing the risk of fuel leaks and/or fire. Inadequately welded drive shafts may also lose the mechanical connection between the transfer case and rear axle which may result in unintended vehicle movement and/or loss of motive power.
SERVICE ACTION
Before demonstrating or delivering any new in-stock vehicles involved in this recall, dealers are to inspect the driveshaft serial number, and provide any suspect serial codes to the Special Service Support Center (SSSC) for verification. This service must be performed on all affected vehicles at no charge to the vehicle owner.
OWNER NOTIFICATION AND MAILING SCHEDULE
Owner letters are expected to be mailed the week of November 30, 2020. Dealers should inspect any affected vehicles that arrive at their dealerships, whether or not the customer has received a letter.
PLEASE NOTE:
Federal law requires dealers to complete this recall service before a new vehicle is delivered to the buyer or lessee. Violation of this requirement by a dealer could result in a civil penalty of up to $21,000 per vehicle. Correct all vehicles in your new vehicle inventory before delivery.
ATTACHMENTS
Attachment I: Administrative Information
Attachment II: Labor Allowances and Parts Ordering Information
Attachment III: Technical Information
Attachment IV: Driveshaft Serial Number List
Ford and Lincoln Owner Notification Letters
QUESTIONS & ASSISTANCE
For questions and assistance, contact the SSSC via the SSSC Web Contact Site. The SSSC Web Contact Site can be accessed through the Professional Technician Society (PTS) website using the SSSC link listed at the bottom of the OASIS VIN report screen or listed under the SSSC tab.
Sincerely,
David J. Johnson
ATTACHMENT I
NEW VEHICLE DEMONSTRATION / DELIVERY HOLD
Safety Recall 20S65
Certain 2020 Model Year Explorer/Aviator
Driveshaft Weld Seam
OASIS ACTIVATION
OASIS will be activated on November 12, 2020.
FSA VIN LISTS ACTIVATION
FSA VIN Lists will be available through https://web.fsavinlists.dealerconnection.com on November 12, 2020. Owner names and addresses will be available by December 14, 2020.
NOTE: Your FSA VIN Lists may contain owner names and addresses obtained from motor vehicle registration records. The use of such motor vehicle registration data for any purpose other than in connection with this recall is a violation of law in several states, provinces, and countries. Accordingly, you must limit the use of this listing to the follow-up necessary to complete this recall.
SOLD VEHICLES
- Ford has not issued instructions to stop selling/delivering or driving used vehicles under this safety Owners should contact their dealer for an appointment to have their vehicles remedied as soon as practicable. Owners can continue to safely drive their vehicles.
- Immediately contact any of your affected customers whose vehicles are not on your VIN list but are identified in OASIS. Give the customer a copy of the Owner Notification Letter (when available) and schedule a service date.
- Correct other affected vehicles identified in OASIS which are brought to your dealership.
- Dealers are to prioritize repairs of customer vehicles over repairs of new and used vehicle inventory.
STOCK VEHICLES
- Correct all affected units in your new vehicle inventory before delivery.
- Use OASIS to identify any affected vehicles in your used vehicle inventory.
DEALER-OPERATED RENTAL VEHICLES
The Fixing America’s Surface Transportation (FAST) Act law effective June 2016 prohibits a rental company from selling, renting or leasing vehicles subject to a safety or compliance recall. Please consult your legal counsel for legal advice.
TITLE BRANDED / SALVAGED VEHICLES
Affected title branded and salvaged vehicles are eligible for this recall.
OWNER REFUNDS
Refunds are not approved for this program.
RENTAL VEHICLES
Dealers are pre-approved for up to 3 days for a comparable rental vehicle. Follow Extended Service Plan (ESP) guidelines for dollar amounts. Rentals will only be reimbursed for the day(s) the vehicle is at the dealership for part replacement. Prior approval for more than 3 rental days is required from the SSSC. Contact the SSSC via the SSSC Web Contact Site for consideration and approval if appropriate.
LINCOLN PICKUP AND DELIVERY
Owners of 2017 MY and newer Lincoln vehicles have the option of requesting pickup and delivery service with a Lincoln loaner (up to 2 days), from their dealership. For details, reference EFC07715, 2020 Lincoln Pickup & Delivery Updates.
ADDITIONAL REPAIR (LABOR TIME AND/OR PARTS)
Additional repairs identified as necessary to complete the FSA should be managed as follows:
- For related damage and access time requirements, refer to the Warranty and Policy Manual / Section 6 – Ford & Lincoln Program Policies / General Information & Special Circumstances for FSA’s / Related Damage.
- For vehicles within new vehicle bumper-to-bumper warranty coverage, no SSSC approval is required, although related damage must be on a separate repair line with the “Related Damage” radio button checked.
- For vehicles outside new vehicle bumper-to-bumper warranty coverage, submit an Approval Request to the SSSC Web Contact Site prior to completing the repair.
CLAIMS PREPARATION AND SUBMISSION
- Claim Entry: Enter claims using Dealer Management System (DMS) or One Warranty Solution (OWS) online.
- When entering claims, select claim type 31: Field Service Action. The FSA number 20S65 is the sub code.
- For additional claims preparation and submission information, refer to the Recall and Customer Satisfaction Program (CSP) Repairs in the OWS User Guide.
- Related Damage/Additional labor and/or parts: Must be claimed as Related Damage on a separate repair line from the FSA with same claim type and sub code as described in Claim Entry above.
IMPORTANT: Click the Related Damage Indicator radio button.
- Rentals: For rental vehicle claiming, follow Extended Service Plan (ESP) guidelines for dollar amounts. Enter the total amount of the rental expense under Miscellaneous Expense code RENTAL.
- Provision for locally obtained Motorcraft® Premium Long Life Grease (or equivalent): Submit on the same line as the repair.
- Program Code: 20S65 – Expense: OTHER
- Expense: Claim up to $4.00
ATTACHMENT II
NEW VEHICLE DEMONSTRATION / DELIVERY HOLD
Safety Recall 20S65
Certain 2020 Model Year Explorer/Aviator
Driveshaft Weld Seam
LABOR ALLOWANCES
| Description | Labor Operation | Labor Time |
| Inspect driveshaft serial number – PASS | 20S65A | 0.3 Hours |
| Inspect driveshaft serial number – DOES NOT PASS Replace driveshaft | 20S65B | 1.2 Hours |
PARTS REQUIREMENTS / ORDERING INFORMATION
SSSC Web Contact Site:
To place an order for K-Coded parts submit a VIN-specific Part Order contact via the SSSC Web Contact Site.
| Description | Order Quantity | Claim Quantity | Part Number |
| Driveshaft Assembly | 1 | 1 | *-4R602-* |
| Rear Axle Pinion Stem Circlip | 1 | 1 | *-3B498-* |
Dealers will be notified via a DOES II communication if circumstances warrant a change in part supply strategy and when open ordering resumes.
Order the parts below through normal order processing channels:
| Description | Order Quantity | Claim Quantity | Part Number |
| Transmission Flange Bolts | 1 | 3 | W719511-S439 |
| Bearing Bracket Bolts | 1 | 2 | W717822-S439 |
To guarantee the shortest delivery time, an emergency order for parts must be placed.
DEALER PRICE
For latest prices, refer to DOES II.
PARTS RETENTION, RETURN, & SCRAPPING
Follow the provisions of the Warranty and Policy Manual, Section 1 – WARRANTY PARTS RETENTION AND RETURN POLICIES. If a replaced part receives a scrap disposition, the part must be scrapped in accordance with all applicable local, state and federal environmental protection and hazardous material regulations. Federal law prohibits selling motor vehicle parts or components that are under safety, compliance, or emissions recall.
EXCESS STOCK RETURN
Excess stock returned for credit must have been purchased from Ford Customer Service Division in accordance with Policy Procedure Bulletin 4000.
ATTACHMENT III
CERTAIN 2020 MODEL YEAR AVIATOR AND EXPLORER VEHICLES EQUIPPED WITH A 3.0L OR 3.3L ENGINE — REAR DRIVESHAFT WELD SEAM
SERVICE PROCEDURE
NOTE: A serial number will be obtained and recorded during this inspection. If the vehicle’s drive shaft serial number matches one of the serial numbers listed in the serial number list, please contact the SSSC for further instruction. If the serial number does not match one of the serial numbers listed then the driveshaft passes the inspection and closes this FSA.
1. Position the vehicle on a hoist. Please follow the Workshop Manual (WSM) procedures in Section 100-02.
2. Disconnect the transmission park manual release cable by pulling the cable end off of the transmission manual release lever. See Figure 1.
3. From the axle end of the rear driveshaft, rotate the driveshaft as needed and locate the factory driveshaft label. Then, using a flash light and a mirror record the serial number located on the lower portion of the label as shown in Figures 2 and 3.
4. Is the serial number on the driveshaft label listed in the affected serial number list?
Yes – Replace the rear driveshaft assembly. Please follow the Workshop Manual (WSM) procedures in Section 205-01. Then, proceed to Step 5.
No – No repairs necessary. Proceed to Step 5.
5. Attach the transmission park manual release cable to the manual release transmission lever.
See Figure 1.
6. Recall Complete.
IMPORTANT NOTE: Federal law prohibits selling motor vehicle parts or components that are under safety, compliance, or emissions recall. Unless a part is requested to be returned to Ford, all parts replaced under this FSA must be scrapped in accordance with all applicable local, state and federal environmental protection and hazardous material regulations. Refer to the Parts Retention, Return, & Scrapping section of the FSA dealer bulletin for further information.
SEOCONTENT-START
NEW VEHICLE DEMONSTRATION / DELIVERY HOLD
Update Prior to Sale 20S65
Certain 2020 Model Year Explorer/Aviator Vehicles
Driveshaft Weld Seam
AFFECTED VEHICLES
The following table contains a list of Driveshaft Serial Numbers for vehicles that were delivered in the
US and Canada. These vehicles will require repairs before delivery to customers.
4020557523690009F 4020557523290489F 4020557523290472F
4020557523290041F 4020557523290474F 4020557523690327F
4020557523390057F 4020557523290045F 4020557523590195F
4020557523290633F 4020557523690008F 4020557523690791F
4020557523690012F 4020557523290537F 4020557523690001F
4020557523690324F 4020557522090324F 4020557523590259F
4020557523690325F 4020557523290530F 4020557523590300F
4020557523690322F 4020557523690277F 4020557523290677F
4020557523290475F 4020557523690010F 4020557523590234F
4020557523690326F 4020557523290477F 4020557523590278F
4020557523690273F 4020557523690824F 4020557523690007F
4020557523690320F 4020557523690363F 4020557523590276F
4020557523290479F 4020557523290631F 4020557523690487F
4020557523290478F 4020557523290494F 4020557523590218F
4020557522090322F 4020557523690822F 4020557523290473F
4020557523690321F 4020557523590296F 4020557523690004F
4020557523690315F 4020557523290043F 4020557523690829F
4020557522090323F 4020557523390045F 4020557523690818F
4020557523690275F 4020557523390037F 4020557523690261F
4020557523690274F 4020557523690246F 4020557523590250F
4020557523690323F 4020557523390008F 4020557523590249F
4020557523690256F 4020557523690319F 4020557523290471F
4020557523590257F 4020557523290476F 4020557523590256F
4020557523290632F 4020557523690011F 4020557523690828F
4020557523690370F 4020557523590233F 4020557523590247F
4020557523390035F 4020557523390007F 4020557523690259F
4020557523690401F 4020557523690250F 4020557523690260F
4020557523690276F 4020557523690388F 4020557523590285F
4020557523690270F 4020557523390038F 4020557523290469F
4020557523690796F 4020557523590283F 4020557523690006F
4020557523690003F 4020557523590258F 4020557523290488F
4020557523290646F 4020557523690255F 4020557523590251F
4020557523590281F 4020557523590193F 4020557523690229F
Copyright 2020 Ford Motor Company
ATTACHMENT IV
Page 2 of 5
NEW VEHICLE DEMONSTRATION / DELIVERY HOLD
Update Prior to Sale 20S65
Certain 2020 Model Year Explorer/Aviator Vehicles
Driveshaft Weld Seam
4020557523690207F 4020557523690064F 4020557523690205F
4020557523690208F 4020557523690311F 4020557523690044F
4020557523690227F 4020557523690266F 4020557523690029F
4020557523690741F 4020557523690049F 4020557523290497F
4020557523690726F 4020557523690021F 4020557523290672F
4020557523690225F 4020557523690013F 4020557522090331F
4020557523690228F 4020557523690038F 4020557523690068F
4020557523690739F 4020557523690263F 4020557523690067F
4020557523690224F 4020557522090329F 4020557523690267F
4020557523690193F 4020557523290484F 4020557523690041F
4020557523690729F 4020557523690019F 4020557523690059F
4020557523690050F 4020557523690018F 4020557523690046F
4020557523690022F 4020557523690264F 4020557523690268F
4020557523690694F 4020557523690062F 4020557523690318F
4020557523690034F 4020557522090339F 4020557523290481F
4020557523690218F 4020557523690057F 4020557522090327F
4020557523690226F 4020557523290500F 4020557523690269F
4020557523690017F 4020557523690051F 4020557523690312F
4020557523690728F 4020557523290486F 4020557522090328F
4020557523690727F 4020557523690234F 4020557522090326F
4020557523690045F 4020557523690199F 4020557523290480F
4020557522090332F 4020557523690236F 4020557523690316F
4020557523690314F 4020557523690233F 4020557523690317F
4020557523690065F 4020557523690048F 4020557523690272F
4020557523690262F 4020557523690265F 4020557523290482F
4020557523690271F 4020557523290499F 4020557522090325F
4020557522090330F 4020557523690736F 4020557523290426F
4020557523690313F 4020557522090333F 4020557523290413F
4020557523690039F 4020557523690710F 4020557523290438F
4020557523690231F 4020557523690047F 4020557523690831F
4020557523690027F 4020557523690204F 4020557523590299F
4020557523690025F 4020557523690015F 4020557523690692F
4020557523690700F 4020557523690020F 4020557523290457F
4020557523690014F 4020557523290483F 4020557523290411F
4020557523690200F 4020557523690060F 4020557523690836F
4020557523690230F 4020557523690040F 4020557523290425F
4020557523690035F 4020557523690734F 4020557523290430F
4020557523690066F 4020557523690706F 4020557523690858F
4020557523290485F 4020557523690016F 4020557523290455F
Copyright 2020 Ford Motor Company
ATTACHMENT IV
Page 3 of 5
NEW VEHICLE DEMONSTRATION / DELIVERY HOLD
Update Prior to Sale 20S65
Certain 2020 Model Year Explorer/Aviator Vehicles
Driveshaft Weld Seam
4020557523690862F 4020557523690210F 4020557523690052F
4020557523690925F 4020557523290421F 4020557523690203F
4020557523690837F 4020557523290416F 4020557523690709F
4020557523690919F 4020557523290437F 4020557523690707F
4020557523690921F 4020557523690691F 4020557523690206F
4020557523690181F 4020557523690715F 4020557523290651F
4020557523290445F 4020557523290458F 4020557523690055F
4020557523290414F 4020557523690861F 4020557523690712F
4020557523690716F 4020557523290442F 4020557523290447F
4020557523290446F 4020557523690721F 4020557523690222F
4020557523290429F 4020557523290422F 4020557523690693F
4020557523290451F 4020557523290419F 4020557523690058F
4020557523290456F 4020557523690719F 4020557523290441F
4020557523290449F 4020557523690223F 4020557523290424F
4020557523690238F 4020557523690195F 4020557523290448F
4020557523690920F 4020557523690219F 4020557523690042F
4020557522090336F 4020557523690699F 4020557523690688F
4020557523290461F 4020557523290439F 4020557523290423F
4020557522090338F 4020557523690187F 4020557523690689F
4020557523690717F 4020557523290440F 4020557523690221F
4020557523690194F 4020557523690718F 4020557523690192F
4020557523690211F 4020557523290418F 4020557523690686F
4020557523290453F 4020557523690701F 4020557523690714F
4020557523690833F 4020557523690196F 4020557523690235F
4020557523290463F 4020557523690183F 4020557523690702F
4020557523690213F 4020557523690711F 4020557523690201F
4020557523290452F 4020557523290487F 4020557523690695F
020557523290459F 4020557523290427F 4020557523690220F
4020557523690720F 4020557523690202F 4020557523690217F
4020557523290417F 4020557523690713F 4020557523690214F
4020557523290420F 4020557523290428F 4020557523690696F
4020557523690687F 4020557523690209F 4020557523690053F
4020557523690724F 4020557523690026F 4020557523690215F
4020557523690186F 4020557523690024F 4020557523690189F
4020557523690188F 4020557523690043F 4020557523690738F
4020557523690191F 4020557523290444F 4020557523690722F
4020557523690185F 4020557523690028F 4020557523690216F
020557523290415F 4020557523690708F 4020557523690190F
4020557523690697F 4020557523590294F 4020557523690705F
Copyright 2020 Ford Motor Company
ATTACHMENT IV
Page 4 of 5
NEW VEHICLE DEMONSTRATION / DELIVERY HOLD
Update Prior to Sale 20S65
Certain 2020 Model Year Explorer/Aviator Vehicles
Driveshaft Weld Seam
4020557523690198F 4020557523690940F 4020557523690844F
4020557523690030F 4020557523590530F 4020557523690908F
4020557924090065F 4020557523590502F 4020557523690934F
4020557923291884F 4020557522090340F 4020557523690838F
4020557924090105F 4020557523690899F 4020557523690872F
4020557924090104F 4020557523690887F 4020557523690891F
4020557923491931F 4020557523690924F 4020557523690032F
4020557924090113F 4020557523590535F 4020557523690031F
4020557923291876F 4020557523590528F 4020557523690056F
4020557924090108F 4020557523690893F 4020557523590507F
4020557924090112F 4020557523690871F 4020557523690845F
4020557924090209F 4020557523690905F 4020557523690037F
4020557922691246F 4020557523690870F 4020557523290432F
4020557924090181F 4020557523690898F 4020557523290435F
4020557924090067F 4020557523290501F 4020557523690901F
4020557923291878F 4020557523690935F 4020557523290454F
4020557924090179F 4020557523690723F 4020557523690865F
4020557924090123F 4020557523690929F 4020557523690212F
4020557923291847F 4020557522090334F 4020557523690184F
4020557923291861F 4020557523690873F 4020557523290460F
4020557924090145F 4020557523290464F 4020557523690843F
4020557924090057F 4020557523690834F 4020557523690914F
4020557923492020F 4020557523690896F 4020557523690922F
4020557924090090F 4020557523690938F 4020557523290412F
4020557923492000F 4020557523690860F 4020557523690918F
4020557923291879F 4020557523690892F 4020557523690859F
4020557923291854F 4020557523690839F 4020557523690835F
4020557924090078F 4020557523690895F 4020557523290433F
4020557923291865F 4020557523590508F 4020557523290434F
4020557923491894F 4020557523690906F 4020557523290443F
4020557924090142F 4020557523690903F 4020557523290431F
4020557523690849F 4020557523690897F 4020557523690916F
4020557523690909F 4020557523690913F 4020557523690864F
4020557523690941F 4020557523690894F 020557523690830F
4020557523690936F 4020557523690904F 4020557523290436F
4020557523590536F 4020557523690939F 4020557523690915F
4020557523590509F 4020557523690842F 4020557523690923F
4020557523690889F 4020557523690907F 4020557523690841F
4020557523690931F 4020557523690912F 4020557523690867F
Copyright 2020 Ford Motor Company
ATTACHMENT IV
Page 5 of 5
NEW VEHICLE DEMONSTRATION / DELIVERY HOLD
Update Prior to Sale 20S65
Certain 2020 Model Year Explorer/Aviator Vehicles
Driveshaft Weld Seam
4020557523690690F 4020557523690170F 4020557523690634F
4020557523690926F 4020557523590711F 4020557523590653F
4020557523690054F 4020557523590691F 4020557523590667F
4020557523690033F 4020557523390147F 4020557523690635F
4020557523690863F 4020557523390127F 4020557523590678F
4020557523690731F 4020557523590666F 4020557523590682F
4020557523690725F 4020557523390135F 4020557523590672F
4020557523690868F 4020557523690147F 4020557523590673F
4020557523690869F 4020557523690148F 4020557523690179F
4020557523690232F 4020557523390126F 4020557523690648F
4020557523690886F 4020557523590652F 4020557523590680F
4020557523690927F 020557523390137F 4020557523590701F
4020557523690704F 4020557523390128F 4020557523690676F
4020557523690703F 4020557523590660F 4020557523690666F
4020557523290410F 4020557523390115F 4020557523590692F
4020557523690733F 4020557523690180F 4020557523590693F
4020557523690730F 4020557523690681F 4020557523590702F
4020557523690866F 4020557523590677F 4020557523590706F
4020557523690182F 4020557523390119F 4020557523690647F
4020557523690197F 4020557523590676F 4020557523590704F
4020557523690932F 4020557523390117F 4020557523690646F
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FORD MOTOR COMPANY ISSUES TWO SAFETY RECALLS IN NORTH AMERICA
NOV 13, 2020 | DEARBORN, MICH.
DEARBORN, Mich., Nov. 13, 2020 – Ford Motor Company is issuing two safety recalls in North America.
Safety recall for select 2014-16 Ford Taurus, Ford Explorer and 2014 Ford Edge vehicles
In affected vehicles, the link shaft bracket may fracture after long-term use as a result of certain vehicle vibrations. This could cause a loss of motive power while driving or a loss of park function resulting in unintended vehicle movement.
Ford is not aware of any accidents or injuries related to this condition.
This action affects approximately 15,587 vehicles in the U.S. and federal territories, and 367 in Canada.
Affected vehicles include:
- 2014-16 Ford Taurus and Ford Explorer vehicles built at Chicago Assembly Plant from Nov. 1, 2013, to Dec. 23, 2015
- 2014 Ford Edge vehicles built at Oakville Assembly Plant from Nov. 1 to Dec. 23, 2014
Dealers will replace the link shaft bracket. The Ford reference number for this recall is 20S63.
Safety recall for select 2020 Ford Explorer and Lincoln Aviator vehicles
Eighteen of the affected vehicles were produced with a driveshaft that may fracture along the weld seam. Defective driveshafts could lose the mechanical connection between the transfer case and rear axle, which may result in unintended vehicle movement and/or loss of motive power. Defective driveshafts may also deform and separate from the driveline and potentially contact the fuel tank, increasing the risk of fuel leaks and/or fire.
Ford is not aware of any accidents, injuries or fires related to this condition.
This action affects approximately 10,905 vehicles in the U.S. and federal territories, 1,291 in Canada and 102 in Mexico. Affected vehicles were built at Chicago Assembly Plant Aug. 24 to Sept. 30, 2019.
Dealers will inspect the driveshaft label and replace the driveshaft as needed. The Ford reference number for this recall is 20S65.
SEOCONTENT-START
April, 2021
* * * IMPORTANT SAFETY RECALL REMINDER * * *
According to our records, your 2020 Aviator has not had necessary safety recall repairs made. We urge you to
have the free repair performed at your local dealership as soon as possible.
Recall Number
and Description:
20S65 – DRIVE SHAFT WELD SEAM
What is the
issue?
On your vehicle, the rear driveshaft may have not been welded properly during production.
Vehicles affected may experience noise and vibration while driving.
Affected driveshafts may deform and potentially contact the fuel tank, increasing the risk of
fuel leaks and/or fire. Inadequately welded drive shafts may also lose the mechanical
connection between the transfer case and rear axle which may result in unintended vehicle
movement and/or loss of motive power.
If you have questions or concerns, please contact our Ford Customer Relationship Center at 1-866-436-7332.
If you wish to contact us through the Internet, our address is: owner.lincoln.com.
Thank you for your attention to this very important matter.
Abril de, 2021
* * * RECORDATORIO IMPORTANTE PROGRAMA DE SEGURIDAD * * *
SegUR nuestros registros, no se realizaron en sur 2020 Aviator las reparaciones necesarias correspondientes a la campaña
de seguridad. Le solicitamos que realice esta reparación gratuita en su distribuidor local lo antes posible.
Número y
descripción de la
campaña:
20S65 – UNIÓN DE SOLDADURA DE LA FLECHA DE MANDO
¿Cuál es el
problema?
Es posible que la flecha de mando trasera de su vehículo no se haya soldado correctamente
en producción. Los vehículos afectados podrían experimentar ruido y vibración al manejar.
Las flechas de mando afectadas podrían deformar y, posiblemente, entrar en contacto con
el tanque de combustible, lo cual aumenta el riesgo de fuga de combustible o incendio. Las
flechas de mando soldadas incorrectamente también podrían perder la conexión mecánica
entre la caja de transferencia y el eje trasero, lo cual podría generar un movimiento
involuntario del vehículo o pérdida de potencia motriz.
Si tiene dudas o preguntas, comuníquese con nuestro Centro de Relación con Clientes Ford al 1-866-436-7332.
Si desea ponerse en contacto con nosotros a través de Internet, nuestra dirección es: owner.lincoln.com.
Gracias por su atenciic en este asunto sumamente importante.
SEE OTHER SIDE FOR
OPENING INSTRUCTIONS
SEE OTHER SIDE FOR
OPENING INSTRUCTIONS
REMOVE THESE SIDE EDGES FIRST
THEN FOLD, CREASE AND TEAR THIS STUB ALONG PERFORATION
REMOVE THESE SIDE EDGES FIRST
THEN FOLD, CREASE AND TEAR THIS STUB ALONG PERFORATION
P.O. BOX 1904
DEARBORN, MI 48121-1904
*********************************************************************************************************
December 2020
The Lincoln Motor Company
P. O. Box 1904
Dearborn, Michigan 48121 1904
* * * IMPORTANT SAFETY RECALL * * *
Safety Recall Notice 20S65 / NHTSA Recall 20V-693
2020 Aviator
Your Vehicle Identification Number (VIN):
This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act.
The Lincoln Motor Company has decided that a defect which relates to motor vehicle safety exists in
your vehicle, with the VIN shown above.
We apologize for this situation and want to assure you that, with your assistance, we will correct this
condition. Our commitment, together with your dealer, is to provide you with the highest level of service
and support.
What is the issue? On your vehicle, the rear driveshaft may have not been welded properly
during production. Vehicles affected may experience noise and vibration
while driving.
What is the risk? Affected driveshafts may deform and potentially contact the fuel tank,
increasing the risk of fuel leaks and/or fire. Inadequately welded drive shafts
may also lose the mechanical connection between the transfer case and
rear axle which may result in unintended vehicle movement and/or loss of
motive power.
What will Lincoln and
your dealer do?
Parts are available to repair your vehicle. The Lincoln Motor Company
has authorized your dealer to inspect the driveshaft, and repair if necessary
free of charge (parts and labor).
How long will it take? The time needed for this inspection is less than one-half day. However, due
to service scheduling requirements, your dealer may need your vehicle for a
longer period of time. Additionally, if your vehicle does not pass inspection,
more time may be required to obtain parts and service the vehicle.
What should you do? Please call your dealer without delay to schedule a service appointment for
Recall 20S65. Provide the dealer with your VIN, which is printed near your
name at the beginning of this letter.
Lincoln has not issued instructions to stop driving your vehicle under this
safety recall. You should contact your dealer for an appointment to have
your vehicle remedied as soon as practicable. You can continue to safely
drive your vehicle.
Lincoln owners of 2017 Model Year or later vehicles affected by this recall
have the option of requesting complimentary Pickup & Delivery service with
a Lincoln vehicle for use during service. Please request Lincoln Pickup &
Delivery through your dealership if you would like to take advantage of this
option.
If you do not already have a servicing dealer, you can access
www.owner.lincoln.com for dealer addresses, maps, and driving instructions.
The Lincoln Motor Company wants you to have this safety recall completed
on your vehicle. The vehicle owner is responsible for making arrangements
to have the work completed. The Lincoln Motor Company can deny
coverage for any vehicle damage that may result from the failure to have this
recall performed on a timely basis. Therefore, please have this recall
performed as soon as possible.
JOHN A. SAMPLE
123 SAMPLE ST
SAMPLE CITY, MI 12345-6789
What should you do?
(continued)
Please note: Federal law requires that any vehicle lessor receiving this
recall notice must forward a copy of this notice to the lessee within ten
days.
NOTE: You can receive information about Recalls and Customer
Satisfaction Programs through The Lincoln Way App. The app can be
downloaded through the App Store or Google Play. In addition, there are
other features such as reserving and paying for parking in certain locations
and controlling certain functions on your vehicle (lock or unlock doors,
remote start) if it is equipped to allow control.
COVID-19
(CORONAVIRUS)
Lincoln dealerships have implemented enhanced protocols to ensure both
your safety and the safety of dealership employees. This includes specific
procedures for cleaning and disinfecting client vehicles and vehicles used for
Pickup & Delivery* both before and after each vehicle is serviced. In most
places, vehicle service has been deemed a critical service. Please contact
your local dealer to confirm current service hours. For more information on
how Lincoln and your local dealer are working hard to keep you on the road
during these challenging times, please visit www.owner.lincoln.com.
*Complimentary Lincoln Pickup & Delivery Service is available for all 2017
model year and newer Lincoln vehicles within the 4-year/50,000 mile New
Vehicle Limited Warranty. Contact your preferred dealer for important
details. Mileage limitations may apply.
Do you need a rental
vehicle?
If your dealer determines that a driveshaft replacement is required and
needs your vehicle overnight, your dealer is authorized to provide a rental
vehicle for your personal transportation at no charge (except for fuel and
insurance) while your vehicle is at the dealership for repairs. Please see
your dealer for guidelines and limitations.
What if you no longer
own this vehicle?
If you no longer own this vehicle, and have an address for the current owner,
please forward this letter to the new owner.
You received this notice because government regulations require that
notification be sent to the last known owner of record. Our records are based
primarily on state registration and title data, which indicate that you are the
current owner.
Can we assist you
further?
If you have difficulties getting your vehicle repaired promptly and without
charge, please contact your dealership’s Service Manager for assistance.
RETAIL OWNERS: If you have questions or concerns, please contact our
Customer Relationship Center at 1-866-436-7332 and one of our
representatives will be happy to assist you. If you wish to contact us through
the Internet, our address is: www.owner.lincoln.com.
For the hearing impaired call 1-800-232-5952 (TDD). Representatives are
available Monday through Friday: 8:00AM – 8:00PM (Eastern Time).
FLEET OWNERS: If you have questions or concerns, please contact our
Fleet Customer Information Center at 1-800-34-FLEET, choose Option
#3, and one of our representatives will be happy to assist you. If you wish to
contact us through the Internet, our address is: www.fleet.ford.com.
Representatives are available Monday through Friday: 8:00AM – 8:00PM
(Eastern Time).
If you are still having difficulty getting your vehicle repaired in a reasonable
time or without charge, you may write the Administrator, National Highway
Traffic Safety Administration, 1200 New Jersey Ave. S.E., Washington, D.C.
20590 or call the toll free Vehicle Safety Hotline at 1-888-327-4236
(TTY: 1 800 424 9153) or go to www.safercar.gov. Reference NHTSA Safety
Recall 20V-693.
Thank you for your attention to this important matter.
The Lincoln Motor Company
JOHN A. SAMPLE
123 SAMPLE ST
SAMPLE CITY, MI 12345-6789
* * * CAMPAÑA DE SEGURIDAD IMPORTANTE * * *
Aviso de campaña de seguridad 20S65 / Campaña 20V-693 de la NHTSA
2020 Aviator
Número de identificación del vehículo (VIN):
Este aviso se le envía de acuerdo con la Ley Nacional de Seguridad y Tránsito de Vehículos de los
EE. UU.
The Lincoln Motor Company ha determinado que existe un defecto relacionado con la seguridad de su
vehículo, con el VIN que aparece más arriba.
Lamentamos esta situación y deseamos asegurarle que, con su ayuda, corregiremos el problema.
Nuestro compromiso, junto con el de su distribuidor, es ofrecerle servicio y apoyo de alto nivel.
¿Cuál es el
problema?
Es posible que la flecha de mando trasera de su vehículo no se haya
soldado correctamente en producción. Los vehículos afectados podrían
experimentar ruido y vibración al manejar.
¿Qué riesgo existe? Las flechas de mando afectadas podrían deformar y, posiblemente, entrar en
contacto con el tanque de combustible, lo cual aumenta el riesgo de fuga de
combustible o incendio. Las flechas de mando soldadas incorrectamente
también podrían perder la conexión mecánica entre la caja de transferencia y
el eje trasero, lo cual podría generar un movimiento involuntario del vehículo
o pérdida de potencia motriz.
¿Qué harán Lincoln y
su distribuidor?
En este momento las piezas para reparar su vehículo se encuentran
disponibles. The Lincoln Motor Company ha autorizado a su distribuidor a
inspeccionar la flecha de mando y, si fuera necesario, a repararla sin costo
alguno (piezas y mano de obra).
¿Cuánto tiempo
tomará?
El tiempo necesario para esta inspección será menos de medio día. Sin
embargo, debido a los requisitos de planificación de servicio, es posible que
su distribuidor tarde un poco más. Adicionalmente, si el vehículo no aprueba
la inspección, podría requerirse más tiempo para obtener las piezas y
realizar el servicio al vehículo.
¿Qué debe hacer? Llame a su distribuidor lo antes posible para programar una cita de servicio
para llevar a cabo la campaña 20S65. Proporcione el VIN a su distribuidor, el
cual está impreso debajo de sus datos al comienzo de esta carta.
Para esta campaña de seguridad, Lincoln no ha emitido instrucciones de no
manejar el vehículo. Deberá ponerse en contacto con su distribuidor a fin de
programar una cita para solucionar este problema lo más pronto posible.
Puede continuar manejando su vehículo con seguridad.
Los propietarios de vehículos Lincoln año de modelo 2017 o posterior que se
ven afectados por esta campaña tienen la opción de solicitar el servicio
complementario de retiro y entrega Lincoln con un vehículo Lincoln para uso
durante el servicio. Solicite el servicio de retiro y entrega Lincoln a través de
su distribuidor si desea aprovechar esta oportunidad.
Si aún no tiene un distribuidor para realizar el servicio, puede acceder a
www.owner.lincoln.com para conocer las direcciones de los distribuidores,
ver mapas y obtener las instrucciones para llegar.
The Lincoln Motor Company le recomienda realizar esta campaña de
seguridad en su vehículo. El propietario del vehículo es responsable de
realizar los arreglos necesarios para llevar a cabo el trabajo.
The Lincoln Motor Company puede negar la cobertura en caso de que el
vehículo hubiese sufrido daños por no haber realizado la campaña de
manera oportuna. Por lo tanto, le solicitamos que realice esta campaña lo
antes posible.
Diciembre de 2020
The Lincoln Motor Company
P. O. Box 1904
Dearborn, Michigan 48121 1904
¿Qué debe hacer?
(continuación)
Tenga presente que: la ley federal exige que los arrendadores de
vehículos que reciban este aviso de campaña envíen una copia del
mismo al arrendatario en un plazo de diez días.
NOTA: puede recibir información sobre las campañas y los programas de
satisfacción del cliente a través de la aplicación Lincoln Way. La aplicación
se puede descargar a través de App Store o Google Play. Adicionalmente,
existen otras funciones como reserva y pago de estacionamientos en ciertos
lugares, además de control de ciertas funciones en el vehículo (bloqueo y
desbloqueo de puertas, arranque remoto) si así está equipado para permitir
el control.
COVID-19
(CORONAVIRUS)
Los distribuidores Lincoln han implementado protocolos mejorados con el fin
de asegurar tanto su seguridad como la de los empleados de los diferentes
distribuidores. Esto incluye procedimientos específicos de limpieza y
desinfección de los vehículos de los clientes y de los vehículos utilizados
para el servicio de retiro y entrega*, cada vez que se realiza algún servicio,
tanto antes como después de hacerlo. En la mayoría de los lugares, la
atención de vehículos se ha considerado un servicio esencial. Póngase en
contacto con su distribuidor local para confirmar las horas de servicio
actuales. Para obtener más información sobre cómo Lincoln y su distribuidor
local están trabajando arduamente para mantenerlo en las calles durante
estos tiempos difíciles, visite www.owner.lincoln.com.
*El servicio complementario de retiro y entrega de Lincoln se encuentra
disponible para vehículos Lincoln año de modelo 2017 y posteriores, dentro
de la garantía limitada de vehículo nuevo de 4 años/50,000 millas. Para
obtener detalles importantes, póngase en contacto con el distribuidor de su
preferencia. Podrían aplicar límites de millaje.
¿Necesita un
vehículo de alquiler?
Si su distribuidor determina que es necesario efectuar un reemplazo de la
flecha de mando y el vehículo debe permanecer en las instalaciones durante
la noche, el distribuidor está autorizado a ofrecerle un vehículo de alquiler
para su transporte personal sin costo (excepto combustible y seguro)
mientras su vehículo se encuentre en reparación. Comuníquese con su
distribuidor para conocer las pautas y limitaciones.
¿Qué pasa si usted
ya no es el
propietario del
vehículo?
Si usted ya no es el propietario del vehículo y tiene la dirección del
propietario actual, le solicitamos que le reenvíe esta carta.
Usted recibió este aviso porque las regulaciones del gobierno exigen el
envío de notificaciones al propietario conocido más reciente del registro.
Nuestros registros se basan principalmente en datos estatales y de
propiedad, que indican que usted es el propietario actual del vehículo.
¿Podemos hacer
algo más por usted?
Si tiene problemas para reparar de inmediato su vehículo y sin costo alguno,
comuníquese con el Gerente de Servicio de su distribuidor para solicitar
ayuda.
PROPIETARIOS MINORISTAS: si tiene dudas o preguntas, comuníquese
con nuestro Centro de Relación con Clientes al 1-866-436-7332 y uno de
nuestros representantes con gusto lo atenderá. Si desea comunicarse con
nosotros a través de Internet, nuestra dirección es: www.owner.lincoln.com.
Las personas con problemas de audición pueden llamar al 1-800-232-5952
(TDD). Los representantes atienden de lunes a viernes, de 8:00 a.m. a
8:00 p.m. (hora del este).
PROPIETARIOS DE FLOTAS: si tiene dudas o preguntas, comuníquese con
nuestro Centro de Información a Clientes de flotas al 1-800-34-FLEET,
elija la opción n.° 3 y uno de nuestros representantes con gusto lo atenderá.
Si desea comunicarse con nosotros a través de Internet, nuestra dirección
es: www.fleet.ford.com.
Los representantes atienden de lunes a viernes, de 8:00 a.m. a 8:00 p.m.
(hora del este).
Si continúa con dificultades para reparar su vehículo en un tiempo razonable
o sin cargo, le sugerimos que escriba al Administrador, National Highway
Traffic Safety Administration, 1200 New Jersey Ave. S.E., Washington, D.C.
20590 o bien que llame sin cargo a la línea directa de seguridad vehicular al
1-888-327-4236 (TTY: 1-800-424-9153) o visite www.safercar.gov.
Referencia: campaña de seguridad 20V-693 de la NHTSA.
Gracias por su atención en este asunto sumamente importante.
The Lincoln Motor Company
*********************************************************************************************************
December 2020
Ford Motor Company
Ford Customer Service Division
P. O. Box 1904
Dearborn, Michigan 48121 1904
* * * IMPORTANT SAFETY RECALL * * *
Safety Recall Notice 20S65 / NHTSA Recall 20V-693
2020 Explorer
Your Vehicle Identification Number (VIN):
This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act.
Ford Motor Company has decided that a defect which relates to motor vehicle safety exists in your
vehicle, with the VIN shown above.
We apologize for this situation and want to assure you that, with your assistance, we will correct this
condition. Our commitment, together with your dealer, is to provide you with the highest level of service
and support.
What is the issue? On your vehicle, the rear driveshaft may have not been welded properly
during production. Vehicles affected may experience noise and vibration
while driving.
What is the risk? Affected driveshafts may deform and potentially contact the fuel tank,
increasing the risk of fuel leaks and/or fire. Inadequately welded drive shafts
may also lose the mechanical connection between the transfer case and
rear axle which may result in unintended vehicle movement and/or loss of
motive power.
What will Ford and
your dealer do?
Parts are available to repair your vehicle. Ford Motor Company has
authorized your dealer to inspect the driveshaft, and repair if necessary free
of charge (parts and labor).
How long will it take? The time needed for this inspection is less than one-half day. However, due
to service scheduling requirements, your dealer may need your vehicle for a
longer period of time. Additionally, if your vehicle does not pass inspection,
more time may be required to obtain parts and service the vehicle.
What should you do? Please call your dealer without delay and request a service date for Recall
20S65. Provide the dealer with your VIN, which is printed near your name at
the beginning of this letter.
Ford has not issued instructions to stop driving your vehicle under this safety
recall. You should contact your dealer for an appointment to have your
vehicle remedied as soon as practicable. You can continue to safely drive
your vehicle.
If you do not already have a servicing dealer, you can access
www.owner.ford.com for dealer addresses, maps, and driving instructions.
Ford Motor Company wants you to have this safety recall completed on your
vehicle. The vehicle owner is responsible for making arrangements to have
the work completed. Ford Motor Company can deny coverage for any
vehicle damage that may result from the failure to have this recall performed
on a timely basis. Therefore, please have this recall performed as soon as
possible.
Please note: Federal law requires that any vehicle lessor receiving this
recall notice must forward a copy of this notice to the lessee within ten
days.
JOHN A. SAMPLE
123 SAMPLE ST
SAMPLE CITY, MI 12345-6789
What should you do?
(continued)
NOTE: You can receive information about Recalls and Customer
Satisfaction Programs through our FordPass App. The app can be
downloaded through the App Store or Google Play. In addition there are
other features such as reserving and paying for parking in certain locations
and controlling certain functions on your vehicle (lock or unlock doors,
remote start) if it is equipped to allow control.
COVID-19
(CORONAVIRUS)
Ford dealerships have implemented enhanced protocols to ensure both your
safety and the safety of dealership employees. This includes specific
procedures for cleaning and disinfecting customer vehicles before and after
each vehicle is serviced. In most places, vehicle service has been deemed a
critical service. Please contact your local dealer to confirm current service
hours. For more information on how Ford and your local dealer are working
hard to keep you on the road during these challenging times, please visit
www.owner.ford.com.
Do you need a rental
vehicle?
If your dealer determines that a driveshaft replacement is required and
needs your vehicle overnight, your dealer is authorized to provide a rental
vehicle for your personal transportation at no charge (except for fuel and
insurance) while your vehicle is at the dealership for repairs. Please see
your dealer for guidelines and limitations.
What if you no longer
own this vehicle?
If you no longer own this vehicle, and have an address for the current owner,
please forward this letter to the new owner.
You received this notice because government regulations require that
notification be sent to the last known owner of record. Our records are based
primarily on state registration and title data, which indicate that you are the
current owner.
Can we assist you
further?
If you have difficulties getting your vehicle repaired promptly and without
charge, please contact your dealership’s Service Manager for assistance.
RETAIL OWNERS: If you have questions or concerns, please contact our
Ford Customer Relationship Center at 1-866-436-7332 and one of our
representatives will be happy to assist you. If you wish to contact us through
the Internet, our address is: www.owner.ford.com.
For the hearing impaired call 1-800-232-5952 (TDD). Representatives are
available Monday through Friday: 8:00AM – 8:00PM (Eastern Time).
FLEET OWNERS: If you have questions or concerns, please contact our
Fleet Customer Information Center at 1-800-34-FLEET, choose Option
#3, and one of our representatives will be happy to assist you. If you wish to
contact us through the Internet, our address is: www.fleet.ford.com.
Representatives are available Monday through Friday: 8:00AM – 8:00PM
(Eastern Time).
MOTORHOME OWNERS: If you have questions or concerns, please
contact our Motorhome Customer Assistance Center toll free at
1-866-906-9811. Representatives are available 24 hours a day.
If you are still having difficulty getting your vehicle repaired in a reasonable
time or without charge, you may write the Administrator, National Highway
Traffic Safety Administration, 1200 New Jersey Ave. S.E., Washington, D.C.
20590 or call the toll free Vehicle Safety Hotline at 1-888-327-4236
(TTY: 1-800-424-9153) or go to www.safercar.gov. Reference NHTSA
Safety Recall 20V-693.
Thank you for your attention to this important matter.
Ford Customer Service Division
JOHN A. SAMPLE
123 SAMPLE ST
SAMPLE CITY, MI 12345-6789
* * * CAMPAÑA DE SEGURIDAD IMPORTANTE * * *
Aviso de campaña de seguridad 20S65 / Campaña 20V-693 de la NHTSA
2020 Explorer
Número de identificación del vehículo (VIN):
Este aviso se le envía de acuerdo con la Ley Nacional de Seguridad y Tránsito de Vehículos de los
EE. UU.
Ford Motor Company ha determinado que existe un defecto relacionado con la seguridad de su
vehículo, con el VIN que aparece más arriba.
Lamentamos esta situación y deseamos asegurarle que, con su ayuda, corregiremos el problema.
Nuestro compromiso, junto con el de su distribuidor, es ofrecerle servicio y apoyo de alto nivel.
¿Cuál es el
problema?
Es posible que la flecha de mando trasera de su vehículo no se haya soldado
correctamente en producción. Los vehículos afectados podrían experimentar
ruido y vibración al manejar.
¿Qué riesgo existe? Las flechas de mando afectadas podrían deformar y, posiblemente, entrar en
contacto con el tanque de combustible, lo cual aumenta el riesgo de fuga de
combustible o incendio. Las flechas de mando soldadas incorrectamente
también podrían perder la conexión mecánica entre la caja de transferencia y
el eje trasero, lo cual podría generar un movimiento involuntario del vehículo
o pérdida de potencia motriz.
¿Qué medidas
adoptarán Ford y su
distribuidor?
En este momento las piezas para reparar su vehículo se encuentran
disponibles. Ford Motor Company ha autorizado a su distribuidor a
inspeccionar la flecha de mando y, si fuera necesario, a repararla sin costo
alguno (piezas y mano de obra).
¿Cuánto tiempo
tomará?
El tiempo necesario para esta inspección será menos de medio día. Sin
embargo, debido a los requisitos de planificación de servicio, es posible que
su distribuidor tarde un poco más. Adicionalmente, si el vehículo no aprueba
la inspección, podría requerirse más tiempo para obtener las piezas y realizar
el servicio al vehículo.
¿Qué debe hacer? Llame a su distribuidor lo antes posible y solicite una cita de servicio para
llevar a cabo la campaña 20S65. Proporcione el VIN a su distribuidor, el cual
está impreso debajo de sus datos al comienzo de esta carta.
Para esta campaña de seguridad, Ford no ha emitido instrucciones de no
manejar el vehículo. Deberá ponerse en contacto con su distribuidor a fin de
programar una cita para solucionar este problema lo más pronto posible.
Puede continuar manejando su vehículo con seguridad.
Si aún no tiene un distribuidor para realizar el servicio, puede acceder a
www.owner.ford.com para conocer las direcciones de los distribuidores, ver
mapas y obtener las instrucciones para llegar.
Ford Motor Company le recomienda realizar esta campaña de seguridad en
su vehículo. El propietario del vehículo es responsable de realizar los
arreglos necesarios para llevar a cabo el trabajo. Ford Motor Company puede
negar la cobertura en caso de que el vehículo hubiese sufrido daños por no
haber realizado la campaña de manera oportuna. Por lo tanto, le solicitamos
que realice esta campaña lo antes posible.
Diciembre de 2020
Ford Motor Company
División de Servicio al Cliente de Ford
P. O. Box 1904
Dearborn, Michigan 48121
¿Qué debe hacer?
(continuación)
Tenga presente que: la ley federal exige que los arrendadores de
vehículos que reciban este aviso de campaña envíen una copia del
mismo al arrendatario en un plazo de diez días.
NOTA: puede recibir información sobre las campañas y los programas de
satisfacción del cliente a través de la aplicación FordPass. La aplicación se
puede descargar a través de App Store o Google Play. Adicionalmente,
existen otras funciones, como reserva y pago de estacionamientos en ciertos
lugares, además de control de ciertas funciones en el vehículo (bloqueo y
desbloqueo de puertas, arranque remoto) si así está equipado para permitir
el control.
COVID-19
(CORONAVIRUS)
Los distribuidores Ford han implementado protocolos mejorados con el fin de
asegurar tanto su seguridad como la de los empleados de los diferentes
distribuidores. Esto incluye procedimientos específicos de limpieza y
desinfección antes y después de realizar servicio en cada uno de los
vehículos de nuestros clientes. En la mayoría de los lugares, la atención de
vehículos se ha considerado un servicio esencial. Póngase en contacto con
su distribuidor local para confirmar las horas de servicio actuales. Para
obtener más información sobre cómo Ford y su distribuidor local están
trabajando duro para mantenerlo en las calles durante estos tiempos difíciles,
visite www.owner.ford.com.
¿Necesita un
vehículo de alquiler?
Si su distribuidor determina que es necesario efectuar un reemplazo de la
flecha de mando y el vehículo debe permanecer en las instalaciones durante
la noche, el distribuidor está autorizado a ofrecerle un vehículo de alquiler
para su transporte personal sin costo (excepto combustible y seguro)
mientras su vehículo se encuentre en reparación. Comuníquese con su
distribuidor para conocer las pautas y limitaciones.
¿Qué pasa si usted
ya no es el
propietario del
vehículo?
Si usted ya no es el propietario del vehículo y tiene la dirección del propietario
actual, le solicitamos que le reenvíe esta carta.
Usted recibió este aviso porque las regulaciones del gobierno exigen el envío
de notificaciones al propietario conocido más reciente del registro. Nuestros
registros se basan principalmente en datos estatales y de propiedad, que
indican que usted es el propietario actual del vehículo.
¿Podemos hacer
algo más por usted?
Si tiene problemas para reparar de inmediato su vehículo y sin costo alguno,
comuníquese con el Gerente de Servicio de su distribuidor para solicitar
ayuda.
PROPIETARIOS MINORISTAS: si tiene dudas o preguntas, comuníquese
con nuestro Centro de Relación con Clientes Ford al 1-866-436-7332 y
uno de nuestros representantes con gusto lo atenderá. Si desea comunicarse
con nosotros a través de Internet, nuestra dirección es: www.owner.ford.com.
Las personas con problemas de audición pueden llamar al 1-800-232-5952
(TDD). Los representantes atienden de lunes a viernes, de 8:00 a.m. a
8:00 p.m. (hora del este).
PROPIETARIOS DE FLOTAS: si tiene dudas o preguntas, comuníquese con
nuestro Centro de Información a Clientes de flotas al 1-800-34-FLEET,
elija la opción n.° 3 y uno de nuestros representantes con gusto lo atenderá.
Si desea comunicarse con nosotros a través de Internet, nuestra dirección es:
www.fleet.ford.com.
Los representantes atienden de lunes a viernes, de 8:00 a.m. a 8:00 p.m.
(hora del este).
PROPIETARIOS DE CASAS RODANTES: si tiene dudas o preguntas,
comuníquese con nuestro Centro de Asistencia a Clientes de Casas
Rodantes sin cargo al 1-866-906-9811. Los representantes se encuentran
disponibles las 24 horas del día.
Si continúa con dificultades para reparar su vehículo en un tiempo razonable
o sin cargo, le sugerimos que escriba al Administrador, National Highway
Traffic Safety Administration, 1200 New Jersey Ave. S.E., Washington, D.C.
20590 o bien que llame sin cargo a la línea directa de seguridad vehicular al
1-888-327-4236 (TTY: 1-800-424-9153) o visite www.safercar.gov.
Referencia: campaña de seguridad 20V-693 de la NHTSA.
Gracias por su atención en este asunto sumamente importante.
Ford, División de Servicio al Cliente
*********************************************************************************************************
SEOCONTENT-END
2 Affected Products
Vehicles
11 Associated Documents
Owner Notification Letter(Part 577)
RCONL-20V693-9749.pdf 85.536KB
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Owner Notification Letter(Part 577)
RCONL-20V693-9076.pdf 53.418KB
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Recall Quarterly Report #3, 2021-2
RCLQRT-20V693-4317.PDF 211.332KB
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ISSUED Renotification Notice
RCRN-20V693-9118.pdf 361.596KB
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Recall Quarterly Report #2, 2021-1
RCLQRT-20V693-0686.PDF 211.239KB
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.oemdtc.com/wp-content/plugins/embed-any-document/images/EAD-logo.svg" alt="EAD Logo" width="36" height="23" title="Safety Recall 20S65 - Driveshaft Weld Seam - 2020 Ford Explorer & Lincoln Aviator 3">
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Recall Quarterly Report #1, 2020-4
RCLQRT-20V693-7259.PDF 211.137KB
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Defect Notice 573 Report
RCLRPT-20V693-9747.PDF 215.8KB
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Recall Acknowledgement
RCAK-20V693-8082.pdf 244.413KB
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Manufacturer Notices(to Dealers,etc) – Dealer Notification re NEW VEHICLE DEMONSTRATION / DELIVERY HOLD Safety Recall 20S65 Certain 2020 Model Year Explorer/Aviator Vehicles Driveshaft Weld Seam
RCMN-20V693-1652.pdf 696.287KB
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Miscellaneous Document – Media Release re Safety recall for select 2014-16 Ford Taurus, Ford Explorer and 2014 Ford Edge vehicles
RMISC-20V693-8032.pdf 209.273KB
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Recall Quarterly Report #4, 2021-3
RCLQRT-20V693-2394.PDF 211.441KB
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Driveshaft Weld Seam - 2020 Ford Explorer & Lincoln Aviator 3">
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- 5.5" HD Touchscreen Tablet Diagnostic Scanner– Get rid of the confusion caused by the 2.8" scanner with multi - button operation; Built -in 4000mAh battery, the new version of the battery life is greatly enhanced; No subscription fee, no additional charges, share reports anytime, one - click free WiFi upgrade; Android 9.0 system, 24+language , support 100+ car brands from 1996 to 2025.
- 【UPGRADE OF NT604-POWERFUL 5 RESETS】Wanna to do maintenance service for your car however the basic 4 system scanner tool can't do it? Then FOXWELL NT614 Elite-the upgraded version of nt604, was born for providing you with 5 special functions-ABS Bleeding/Oil Reset/SAS Calibration/EPB Reset/Throttle Reset. These functions are enough for your daily needs. No need to buy those 300-600 dollors obd2 scanner. Saving your unnecessary repair fee with FOXWELL nt614 car scanner diagnostic tool!
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- 【Best Bang For Your Buck!-FOXWELL NT614 Elite】1. 2025 New software-faster than old one. 2. One click lifetime WIFI f-ree update, no need to use the annoying Micro SD card. 3. New Update-No need to register on the FOXWELL website before use, more convenient! 4. More intuitive viewing with new interface, you can find I/M, Battery Test, DTC Lookup directly.
- 【ABS BLEEDING OBD SCANNER】Do you always feel the brake pedal was slowly sinking to floor or it's loose after doing a complete front & rear brake job? And then you need to take more time than normal to stop your car, which is very dangerous. That's because when you open the brake system to replace components, air gets inside. To get a firm brake pedal, the air need to be removed by bleeding the brakes. NT614 Elite odb2 scanner can do ABS BLEEDING perfectly for your cars.
- 【SMART AUTOVIN & LIFETIME F-REE WIFI UPDATE & PERFECT GIFT CHOICE】With the fantastic AUTOVIN function, this nt614 scan tool can get your VIN and vehicle info rapidly. No need to spend much time in finding your VIN and input it one by one. Also, the lifetime f-ree wifi update is provided for more vehicle coverage, bug fixes, newly added parameters. SAVE AT LEAST 1000+ PER YEAR. And this automotive scanner is a best gift for your Dad, Husband, Boyfriend and Handy Men.
- 🎉【2025 Upgraded Ver. of AL519/ ML519/ ML619】Autel develops the brand-new AutoLink AL619 as the advanced ver. of Autel ML519, AL519, AL319, MS309. This AL619 OBD2 scanner can scan ABS & SRS systems, and support 10 Modes of OBD II Diagnostics Function on Worldwide Vehicles to read, erase codes and turn off the MIL, ABS, SRS warning lights so that you can better maintain your car when related malfunctions occur and make your vehicle ready for the annual test.🚦📢Kindly note: AL619 only supports 2015 or pre-2015 cars. And services are not universal, please send us your car VIN# to check the compatibility before ordering.📩AutelStoreOnline @ outlook . com📩.
- 🎉【Accurate ABS/ SRS Diagnostics Functions】The ABS/ SRS diagnostic function is used to retrieve and clear codes from the ABS/ SRS systems. It can read and clear DTCs, show definitions of each code, display live data of multiple sensors in the graph to locate fault causes, and assist home mechanics to do the proper repair and clear ABS & Airbag warning lights. Diagnoses ABS/ SRS system codes on most 1996 and newer major vehicle models. Please email 📩 AutelStoreOnline @ outlook . com 📩 for help.
- 🎉【All 10 Modes of OBD II Diagnostics Function】The OBD II Diagnostics function is a fast-access option that allows you to carry out a quick test on the engine system of OBD II vehicles. Read Codes, Erase Codes, Live Data, Freeze Frame, Retrieving I/M Readiness Status, O2 Monitor Test, On-Board Monitor Test, DTC Lookup, Component Test, Viewing Vehicle Information, Modules Present.
- 🎉【Live Data and Freeze Frame Data】With Live Data functions, Autel AL619 OBD2 diagnostic code reader allows you to view the live PID (Parameter Identification Data) of the vehicle's computer module(s) in text, graph to check the status of various sensors. And Freeze Frame Data enables you to view the vehicle's operating parameters at the moment a DTC is detected. These information will aid the technician by allowing the parameters to be duplicated for diagnostic and repair purposes.
- 🎉【DTC Lookup Feature】Besides showing you the code’s definition while you are reading the diagnostic trouble codes, AL619 features comparably user-friendly DTC Lookup Function which enables you to retrieve the definitions of any error codes from the large database of AL619, saving you from the hassle of wasting time searching definition of every code via Google.
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