Safety Recall 20S65 – Driveshaft Weld Seam – 2020 Ford Explorer & Lincoln Aviator

November 10, 2020 NHTSA CAMPAIGN NUMBER: 20V693000

Drive Shaft May Fracture on Weld Seam

Defective drive shafts may fail and cause a loss of connection between the transfer case and rear axle, possibly resulting in a vehicle rollaway when in Park or a loss of drive. Either condition can increase the risk of a crash. The drive shafts can also deform and separate from the driveline and potentially contact the fuel tank, increasing the risk of fuel leaks and/or fire.

 

NHTSA Campaign Number: 20V693

Manufacturer Ford Motor Company

Components POWER TRAIN

Potential Number of Units Affected 10,905

 

Summary

Ford Motor Company (Ford) is recalling certain 2020 Explorer and Lincoln Aviator vehicles equipped with a 2.0L or 3.3L engine and a 10 Speed Automatic Transmission with the All Wheel Drive package. The drive shaft may fracture along the weld seam.

 

Remedy

Ford will notify owners, and dealers will inspect the drive shaft label inspected and replace it as necessary, free of charge. The recall began December 11, 2020. Owners may contact Ford customer service at 1-866-436-7332. Ford’s number for this recall is 20S65.

 

Notes

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

 

Check if your Vehicle has a Recall

 


November 12, 2020

TO: All U.S. Ford and Lincoln Dealers

SUBJECT: NEW VEHICLE DEMONSTRATION / DELIVERY HOLD
Safety Recall 20S65
Certain 2020 Model Year Explorer/Aviator Vehicles
Driveshaft Weld Seam

 

AFFECTED VEHICLES

Vehicle Model Year Assembly Plant Build Dates
Explorer 2020 Chicago Assembly Plant August 24, 2019 through September 30, 2019
Aviator 2020 Chicago Assembly Plant August 24, 2019 through September 30, 2019

 

Affected vehicles are identified in OASIS and FSA VIN Lists.

 

REASON FOR THIS SAFETY RECALL

In some of the affected vehicles, the rear driveshaft may have an inadequate weld. An inadequate weld may lead to a fracture in the driveshaft which could allow it to deform and separate from the driveline and potentially contact the fuel tank, increasing the risk of fuel leaks and/or fire. Inadequately welded drive shafts may also lose the mechanical connection between the transfer case and rear axle which may result in unintended vehicle movement and/or loss of motive power.

 

SERVICE ACTION

Before demonstrating or delivering any new in-stock vehicles involved in this recall, dealers are to inspect the driveshaft serial number, and provide any suspect serial codes to the Special Service Support Center (SSSC) for verification. This service must be performed on all affected vehicles at no charge to the vehicle owner.

 

OWNER NOTIFICATION AND MAILING SCHEDULE

Owner letters are expected to be mailed the week of November 30, 2020. Dealers should inspect any affected vehicles that arrive at their dealerships, whether or not the customer has received a letter.

PLEASE NOTE:

Federal law requires dealers to complete this recall service before a new vehicle is delivered to the buyer or lessee. Violation of this requirement by a dealer could result in a civil penalty of up to $21,000 per vehicle. Correct all vehicles in your new vehicle inventory before delivery.

             
ATTACHMENTS

Attachment I: Administrative Information
Attachment II: Labor Allowances and Parts Ordering Information
Attachment III: Technical Information
Attachment IV: Driveshaft Serial Number List
Ford and Lincoln Owner Notification Letters

 

QUESTIONS & ASSISTANCE

For questions and assistance, contact the SSSC via the SSSC Web Contact Site. The SSSC Web Contact Site can be accessed through the Professional Technician Society (PTS) website using the SSSC link listed at the bottom of the OASIS VIN report screen or listed under the SSSC tab.

Sincerely,

 

David J. Johnson


ATTACHMENT I

NEW VEHICLE DEMONSTRATION / DELIVERY HOLD
Safety Recall 20S65
Certain 2020 Model Year Explorer/Aviator
Driveshaft Weld Seam

 

OASIS ACTIVATION

OASIS will be activated on November 12, 2020.

 

FSA VIN LISTS ACTIVATION

FSA VIN Lists will be available through https://web.fsavinlists.dealerconnection.com on November 12, 2020. Owner names and addresses will be available by December 14, 2020.

NOTE: Your FSA VIN Lists may contain owner names and addresses obtained from motor vehicle registration records. The use of such motor vehicle registration data for any purpose other than in connection with this recall is a violation of law in several states, provinces, and countries. Accordingly, you must limit the use of this listing to the follow-up necessary to complete this recall.

 

SOLD VEHICLES

  • Ford has not issued instructions to stop selling/delivering or driving used vehicles under this safety Owners should contact their dealer for an appointment to have their vehicles remedied as soon as practicable. Owners can continue to safely drive their vehicles.
  • Immediately contact any of your affected customers whose vehicles are not on your VIN list but are identified in OASIS. Give the customer a copy of the Owner Notification Letter (when available) and schedule a service date.
  • Correct other affected vehicles identified in OASIS which are brought to your dealership.
  • Dealers are to prioritize repairs of customer vehicles over repairs of new and used vehicle inventory.

 

STOCK VEHICLES

  • Correct all affected units in your new vehicle inventory before delivery.
  • Use OASIS to identify any affected vehicles in your used vehicle inventory.

 

DEALER-OPERATED RENTAL VEHICLES

The Fixing America’s Surface Transportation (FAST) Act law effective June 2016 prohibits a rental company from selling, renting or leasing vehicles subject to a safety or compliance recall. Please consult your legal counsel for legal advice.

 

TITLE BRANDED / SALVAGED VEHICLES                                        

Affected title branded and salvaged vehicles are eligible for this recall.

 

OWNER REFUNDS

Refunds are not approved for this program.

 

RENTAL VEHICLES

Dealers are pre-approved for up to 3 days for a comparable rental vehicle. Follow Extended Service Plan (ESP) guidelines for dollar amounts. Rentals will only be reimbursed for the day(s) the vehicle is at the dealership for part replacement. Prior approval for more than 3 rental days is required from the SSSC. Contact the SSSC via the SSSC Web Contact Site for consideration and approval if appropriate.

 

LINCOLN PICKUP AND DELIVERY
Owners of 2017 MY and newer Lincoln vehicles have the option of requesting pickup and delivery service with a Lincoln loaner (up to 2 days), from their dealership.  For details, reference EFC07715, 2020 Lincoln Pickup & Delivery Updates.

 

ADDITIONAL REPAIR (LABOR TIME AND/OR PARTS)

Additional repairs identified as necessary to complete the FSA should be managed as follows:

  • For related damage and access time requirements, refer to the Warranty and Policy Manual / Section 6 – Ford & Lincoln Program Policies / General Information & Special Circumstances for FSA’s / Related Damage.
  • For vehicles within new vehicle bumper-to-bumper warranty coverage, no SSSC approval is required, although related damage must be on a separate repair line with the “Related Damage” radio button checked.
    • Ford vehicles – 3 years or 36,000 miles o Lincoln vehicles – 4 years or 50,000 miles
  • For vehicles outside new vehicle bumper-to-bumper warranty coverage, submit an Approval Request to the SSSC Web Contact Site prior to completing the repair.

 

CLAIMS PREPARATION AND SUBMISSION

  • Claim Entry: Enter claims using Dealer Management System (DMS) or One Warranty Solution (OWS) online.
    • When entering claims, select claim type 31: Field Service Action. The FSA number 20S65 is the sub code.
    • For additional claims preparation and submission information, refer to the Recall and Customer Satisfaction Program (CSP) Repairs in the OWS User Guide.
  • Related Damage/Additional labor and/or parts: Must be claimed as Related Damage on a separate repair line from the FSA with same claim type and sub code as described in Claim Entry above.

IMPORTANT: Click the Related Damage Indicator radio button.

  • Rentals: For rental vehicle claiming, follow Extended Service Plan (ESP) guidelines for dollar amounts. Enter the total amount of the rental expense under Miscellaneous Expense code RENTAL.
  • Provision for locally obtained Motorcraft® Premium Long Life Grease (or equivalent): Submit on the same line as the repair. 
    • Program Code: 20S65     –  Expense:  OTHER
    • Expense: Claim up to $4.00

ATTACHMENT II

NEW VEHICLE DEMONSTRATION / DELIVERY HOLD
Safety Recall 20S65
Certain 2020 Model Year Explorer/Aviator
Driveshaft Weld Seam

 

LABOR ALLOWANCES

Description Labor Operation Labor Time
Inspect driveshaft serial number – PASS 20S65A 0.3 Hours
Inspect driveshaft serial number – DOES NOT PASS Replace driveshaft 20S65B 1.2 Hours

 

PARTS REQUIREMENTS / ORDERING INFORMATION

SSSC Web Contact Site:

To place an order for K-Coded parts submit a VIN-specific Part Order contact via the SSSC Web Contact Site.

Description Order Quantity Claim Quantity Part Number
Driveshaft Assembly 1 1 *-4R602-*
Rear Axle Pinion Stem Circlip 1 1 *-3B498-*

 

Dealers will be notified via a DOES II communication if circumstances warrant a change in part supply strategy and when open ordering resumes.

Order the parts below through normal order processing channels:

Description Order Quantity Claim Quantity Part Number
Transmission Flange Bolts 1 3 W719511-S439
Bearing Bracket Bolts 1 2 W717822-S439

 

To guarantee the shortest delivery time, an emergency order for parts must be placed.

 

DEALER PRICE 

For latest prices, refer to DOES II.

 

PARTS RETENTION, RETURN, & SCRAPPING

Follow the provisions of the Warranty and Policy Manual, Section 1 – WARRANTY PARTS RETENTION AND RETURN POLICIES. If a replaced part receives a scrap disposition, the part must be scrapped in accordance with all applicable local, state and federal environmental protection and hazardous material regulations. Federal law prohibits selling motor vehicle parts or components that are under safety, compliance, or emissions recall.

 

EXCESS STOCK RETURN

Excess stock returned for credit must have been purchased from Ford Customer Service Division in accordance with Policy Procedure Bulletin 4000.


ATTACHMENT III

CERTAIN 2020 MODEL YEAR AVIATOR AND EXPLORER VEHICLES EQUIPPED WITH A 3.0L OR 3.3L ENGINE — REAR DRIVESHAFT WELD SEAM

 

SERVICE PROCEDURE

NOTE: A serial number will be obtained and recorded during this inspection. If the vehicle’s drive shaft serial number matches one of the serial numbers listed in the serial number list, please contact the SSSC for further instruction. If the serial number does not match one of the serial numbers listed then the driveshaft passes the inspection and closes this FSA.

1. Position the vehicle on a hoist. Please follow the Workshop Manual (WSM) procedures in Section 100-02.

2. Disconnect the transmission park manual release cable by pulling the cable end off of the transmission manual release lever. See Figure 1.

3. From the axle end of the rear driveshaft, rotate the driveshaft as needed and locate the factory driveshaft label. Then, using a flash light and a mirror record the serial number located on the lower portion of the label as shown in Figures 2 and 3.

4. Is the serial number on the driveshaft label listed in the affected serial number list?

Yes – Replace the rear driveshaft assembly. Please follow the Workshop Manual (WSM) procedures in Section 205-01. Then, proceed to Step 5.

No – No repairs necessary. Proceed to Step 5.

5. Attach the transmission park manual release cable to the manual release transmission lever.
See Figure 1.

6. Recall Complete.

IMPORTANT NOTE: Federal law prohibits selling motor vehicle parts or components that are under safety, compliance, or emissions recall. Unless a part is requested to be returned to Ford, all parts replaced under this FSA must be scrapped in accordance with all applicable local, state and federal environmental protection and hazardous material regulations. Refer to the Parts Retention, Return, & Scrapping section of the FSA dealer bulletin for further information.

 


 

 


2 Affected Products

Vehicles

MAKE MODEL YEAR
FORD EXPLORER 2020
LINCOLN AVIATOR 2020

 


11 Associated Documents

Owner Notification Letter(Part 577)

RCONL-20V693-9749.pdf 85.536KB

RCONL-20V693-9749

 


Owner Notification Letter(Part 577)

RCONL-20V693-9076.pdf 53.418KB

RCONL-20V693-9076

 


Recall Quarterly Report #3, 2021-2

RCLQRT-20V693-4317.PDF 211.332KB

RCLQRT-20V693-4317

 


ISSUED Renotification Notice

RCRN-20V693-9118.pdf 361.596KB

RCRN-20V693-9118

 


Recall Quarterly Report #2, 2021-1

RCLQRT-20V693-0686.PDF 211.239KB

RCLQRT-20V693-0686

 


Recall Quarterly Report #1, 2020-4

RCLQRT-20V693-7259.PDF 211.137KB

RCLQRT-20V693-7259

 


Defect Notice 573 Report

RCLRPT-20V693-9747.PDF 215.8KB

RCLRPT-20V693-9747

 


Recall Acknowledgement

RCAK-20V693-8082.pdf 244.413KB

RCAK-20V693-8082

 


Manufacturer Notices(to Dealers,etc) – Dealer Notification re NEW VEHICLE DEMONSTRATION / DELIVERY HOLD Safety Recall 20S65 Certain 2020 Model Year Explorer/Aviator Vehicles Driveshaft Weld Seam

RCMN-20V693-1652.pdf 696.287KB

RCMN-20V693-1652

 


Miscellaneous Document – Media Release re Safety recall for select 2014-16 Ford Taurus, Ford Explorer and 2014 Ford Edge vehicles

RMISC-20V693-8032.pdf 209.273KB

RMISC-20V693-8032

 


Recall Quarterly Report #4, 2021-3

RCLQRT-20V693-2394.PDF 211.441KB

RCLQRT-20V693-2394

 


Latest Recalls Documents

https://www-odi.nhtsa.dot.gov/acms/cs/documentList.xhtml?docId=20V693&docType=RCL

 


 

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  • 🎉【2022 Upgraded Ver. of ML519, AL519】Autel develops the brand-new AutoLink AL619 as the advanced ver. of Autel ML519, AL519, AL319, MS309. This AL619 OBD2 scanner can scan ABS & SRS systems, and support 10 Modes of OBD II Diagnostics Function on Worldwide Vehicles to read, erase codes and turn off the MIL, ABS, SRS warning lights so that you can better maintain your car when related malfunctions occur and make your vehicle ready for the annual test.
  • 🎉【Accurate ABS/ SRS Diagnostics Functions】The ABS/ SRS diagnostic function is used to retrieve and clear codes from the ABS/ SRS systems. It can read and clear DTCs, show definitions of each code, display live data of multiple sensors in the graph to locate fault causes, and assist home mechanics to do the proper repair and clear ABS & Airbag warning lights. Diagnoses ABS/ SRS system codes on most 1996 and newer major vehicle models. Please email 📩 immoautel @ outlook. com 📩 for help.
  • 🎉【All 10 Modes of OBD II Diagnostics Function】The OBD II Diagnostics function is a fast-access option that allows you to carry out a quick test on the engine system of OBD II vehicles. Read Codes, Erase Codes, Live Data, Freeze Frame, Retrieving I/M Readiness Status, O2 Monitor Test, On-Board Monitor Test, DTC Lookup, Component Test, Viewing Vehicle Information, Modules Present.
  • 🎉【Live Data and Freeze Frame Data】With Live Data functions, Autel obd2 diagnostic tool allows you to view the live PID (parameter identification data) data of vehicle’s computer module(s) in text, graph to check the status of various sensors. And Freeze Frame Data enables you to view the vehicle’s operating parameters at the moment a DTC is detected. These information will aid the technician by allowing the parameters to be duplicated for diagnostic and repair purposes.
  • 🎉【DTC Lookup Feature】Besides showing you the code’s definition while you are reading the diagnostic trouble codes, AL619 features comparably user-friendly DTC Lookup Function which enables you to retrieve the definitions of any error codes from the large database of AL619, saving you from the hassle of wasting time searching definition of every code via Google.
ABS/Airbag/Engine/SAS Auto Diagnostic Scan Tool Bi-Directional Control with ABS Brake Bleed Car Code Reader for VSA SRS ABS Engine SAS Light Reset Active Test Auto VIN" data-aawp-geotargeting="true" data-aawp-click-tracking="asin"> Bestseller No. 9
CGSULIT SC630 OBD2 Scanner ABS/Airbag/Engine/SAS Auto Diagnostic Scan Tool Bi-Directional Control with ABS Brake Bleed Car Code Reader for VSA SRS ABS Engine SAS Light Reset Active Test Auto VIN
  • 🏆【2 IN 1 DIAGNOSTIC SCANNER】Maybe you’re a “power user” who wants more than that, SC630 is an Enhanced scanner diagnostic tool designed for Engine, ABS, SAS, and SRS monitoring. As a top-level Bidirectional/Active tests tool activates and commends ABS/airbag components, You can also use it as a universal OBDII scanner for generic check engines. 🚩Please confirm that the SC630 is compatible with your vehicle via Amazon messaging with your car's make, model and year of release prior to purchase
  • 🛠️【ABS SCANNER READER SUPPORTS MORE ADVANCED FEATURES】The automotive code scanner supports ABS system diagnosis and performs in-depth examination for your car, including Auto bleed test, ABS manual control tests, ABS motor test, Locate the cause of failure, and assists car owner and professional technicians with repairs and clear ABS warning lights, save your time and money at the service station!
  • 🌞【PERFORM RESET SERVICES, NO MORE EXTRA FEE】Using the CGSULIT SC630 obd2 scanner, you can diagnose the system failure of the car in advance, and turn off the warning light (MIL) on the dashboard after the problem is resolved, and turn off the VSA SRS Engine SAS light for maintenance. ABS braking system and SRS system diagnostics will maximize the safety of you and your family in the event of a vehicle breakdown. With this obd2 car srs scanner, you too can become a professional mechanic.
  • 🏆【SEND COMMANDS WITH BIDIRECTIONAL CONTROLS】SC630 car diagnostic tool can send commands to the integrity of abs srs system or vehicle modules to test the working status, allowing you to perform two-way diagnostic tests on the systems and components of anti-lock braking systems and airbags, without using vehicle controls. It can read/erase code, view live data, freeze frames, retrieve ECU information, Helps mechanics/technicians quickly locate bad parts on cars.
  • 🔥【FREE YOURSELF FROM THE SHACKLES OF "SAS CALIBRATION "】A well-functioning SAS system is critical to both passenger and driver safety. The SC630 hand-held car sas scanner quickly and efficiently allows users to retrieve, read and interpret SAS system problems and monitor SAS system function to quickly diagnose and fix the cause of the problem, Thus keeping your car up and running.
SaleBestseller No. 10
2022 Newest Elite LAUNCH CRP123 OBD2 Scanner Engine/ABS/SRS/Transmission Car Diagnostic Tool, ABS Code Reader, SRS Scan Tool, Lifetime Free Update Scan Tool
  • 🎁 Conact Seller to Get Free Gift 🎁 Same Function as LAUNCH CRP123E 🎁 Fast Delivery by Amazon🎁 Lifetime Free Update🎁 5 YEARS Warranty.
  • [Engine/ABS/SRS/Transmission Diagnostic Tool]----The crp123 obd2 scanner is perfect balance of power and affordability, providing the ability to view preset, or user defined, live data streams for ENGINE, AT, ABS and SRS data, the ability to graph, record, replay and print data, read and resets codes for engine/abs/srs/transmission system.
  • [Full OBDII Functions Code Reader]----LAUNCH CRP123 scan tool supports all 10 modes of OBDII standard to ensure complete, accurate, system diagnosis. Read and Clear DTCs, do smog tests , I/M readiness and O2 sensor tests, Mode 06 EVAP system test, Mode 08 on-board test component test. And OBDII Code lookup tool and acronym database to assist and speed diagnosis and repair time.
  • [Live Data Graphing + Read/Record/Playback Data stream + Lifetime Free Update] Live Data Graphing ,more intuitive to know your vehicle’s problem. Large size Color Screen; Print Function; Print the diagnose result easily; With user manual and register & update tutorial video uploaded in the link by us, you can look up it anytime by ONE-CLICK. Lifetime free update by windows.
  • [Extensive Vehicle Coverage + 9 Languages]----The LAUNCH CRP123 reads data from ENGINE, TRANSMISSION, ABS and SRS systems from Asian, US and European manufacturers. Coverage includes Suzuki, Honda, Mitsubishi, Nissan, Toyota, Mazda, Hyundai, Kia, Subaru, Infiniti, Lexus, Acura, Isuzu, Ford, GM, Chrysler, Benz, BMW, VW, Opel, Volvo, Fiat, Land Rover, Seat, Skoda, Audi, Porsche, Saab, Jaguar and many others. Support 9 different languages.

Last update on 2022-08-17 / Affiliate links / Images from Amazon Product Advertising API

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