November 10, 2020 NHTSA CAMPAIGN NUMBER: 20V693000
Defective drive shafts may fail and cause a loss of connection between the transfer case and rear axle, possibly resulting in a vehicle rollaway when in Park or a loss of drive. Either condition can increase the risk of a crash. The drive shafts can also deform and separate from the driveline and potentially contact the fuel tank, increasing the risk of fuel leaks and/or fire.
NHTSA Campaign Number: 20V693
Manufacturer Ford Motor Company
Components POWER TRAIN
Potential Number of Units Affected 10,905
Ford Motor Company (Ford) is recalling certain 2020 Explorer and Lincoln Aviator vehicles equipped with a 2.0L or 3.3L engine and a 10 Speed Automatic Transmission with the All Wheel Drive package. The drive shaft may fracture along the weld seam.
Ford will notify owners, and dealers will inspect the drive shaft label inspected and replace it as necessary, free of charge. The recall began December 11, 2020. Owners may contact Ford customer service at 1-866-436-7332. Ford’s number for this recall is 20S65.
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
November 12, 2020
|Vehicle||Model Year||Assembly Plant||Build Dates|
|Explorer||2020||Chicago Assembly Plant||August 24, 2019 through September 30, 2019|
|Aviator||2020||Chicago Assembly Plant||August 24, 2019 through September 30, 2019|
Affected vehicles are identified in OASIS and FSA VIN Lists.
REASON FOR THIS SAFETY RECALL
In some of the affected vehicles, the rear driveshaft may have an inadequate weld. An inadequate weld may lead to a fracture in the driveshaft which could allow it to deform and separate from the driveline and potentially contact the fuel tank, increasing the risk of fuel leaks and/or fire. Inadequately welded drive shafts may also lose the mechanical connection between the transfer case and rear axle which may result in unintended vehicle movement and/or loss of motive power.
Before demonstrating or delivering any new in-stock vehicles involved in this recall, dealers are to inspect the driveshaft serial number, and provide any suspect serial codes to the Special Service Support Center (SSSC) for verification. This service must be performed on all affected vehicles at no charge to the vehicle owner.
OWNER NOTIFICATION AND MAILING SCHEDULE
Owner letters are expected to be mailed the week of November 30, 2020. Dealers should inspect any affected vehicles that arrive at their dealerships, whether or not the customer has received a letter.
Federal law requires dealers to complete this recall service before a new vehicle is delivered to the buyer or lessee. Violation of this requirement by a dealer could result in a civil penalty of up to $21,000 per vehicle. Correct all vehicles in your new vehicle inventory before delivery.
Attachment I: Administrative Information
Attachment II: Labor Allowances and Parts Ordering Information
Attachment III: Technical Information
Attachment IV: Driveshaft Serial Number List
Ford and Lincoln Owner Notification Letters
QUESTIONS & ASSISTANCE
For questions and assistance, contact the SSSC via the SSSC Web Contact Site. The SSSC Web Contact Site can be accessed through the Professional Technician Society (PTS) website using the SSSC link listed at the bottom of the OASIS VIN report screen or listed under the SSSC tab.
David J. Johnson
OASIS will be activated on November 12, 2020.
FSA VIN LISTS ACTIVATION
FSA VIN Lists will be available through https://web.fsavinlists.dealerconnection.com on November 12, 2020. Owner names and addresses will be available by December 14, 2020.
NOTE: Your FSA VIN Lists may contain owner names and addresses obtained from motor vehicle registration records. The use of such motor vehicle registration data for any purpose other than in connection with this recall is a violation of law in several states, provinces, and countries. Accordingly, you must limit the use of this listing to the follow-up necessary to complete this recall.
- Ford has not issued instructions to stop selling/delivering or driving used vehicles under this safety Owners should contact their dealer for an appointment to have their vehicles remedied as soon as practicable. Owners can continue to safely drive their vehicles.
- Immediately contact any of your affected customers whose vehicles are not on your VIN list but are identified in OASIS. Give the customer a copy of the Owner Notification Letter (when available) and schedule a service date.
- Correct other affected vehicles identified in OASIS which are brought to your dealership.
- Dealers are to prioritize repairs of customer vehicles over repairs of new and used vehicle inventory.
- Correct all affected units in your new vehicle inventory before delivery.
- Use OASIS to identify any affected vehicles in your used vehicle inventory.
DEALER-OPERATED RENTAL VEHICLES
The Fixing America’s Surface Transportation (FAST) Act law effective June 2016 prohibits a rental company from selling, renting or leasing vehicles subject to a safety or compliance recall. Please consult your legal counsel for legal advice.
TITLE BRANDED / SALVAGED VEHICLES
Affected title branded and salvaged vehicles are eligible for this recall.
Refunds are not approved for this program.
Dealers are pre-approved for up to 3 days for a comparable rental vehicle. Follow Extended Service Plan (ESP) guidelines for dollar amounts. Rentals will only be reimbursed for the day(s) the vehicle is at the dealership for part replacement. Prior approval for more than 3 rental days is required from the SSSC. Contact the SSSC via the SSSC Web Contact Site for consideration and approval if appropriate.
LINCOLN PICKUP AND DELIVERY
Owners of 2017 MY and newer Lincoln vehicles have the option of requesting pickup and delivery service with a Lincoln loaner (up to 2 days), from their dealership. For details, reference EFC07715, 2020 Lincoln Pickup & Delivery Updates.
ADDITIONAL REPAIR (LABOR TIME AND/OR PARTS)
Additional repairs identified as necessary to complete the FSA should be managed as follows:
- For related damage and access time requirements, refer to the Warranty and Policy Manual / Section 6 – Ford & Lincoln Program Policies / General Information & Special Circumstances for FSA’s / Related Damage.
- For vehicles within new vehicle bumper-to-bumper warranty coverage, no SSSC approval is required, although related damage must be on a separate repair line with the “Related Damage” radio button checked.
- For vehicles outside new vehicle bumper-to-bumper warranty coverage, submit an Approval Request to the SSSC Web Contact Site prior to completing the repair.
CLAIMS PREPARATION AND SUBMISSION
- Claim Entry: Enter claims using Dealer Management System (DMS) or One Warranty Solution (OWS) online.
- When entering claims, select claim type 31: Field Service Action. The FSA number 20S65 is the sub code.
- For additional claims preparation and submission information, refer to the Recall and Customer Satisfaction Program (CSP) Repairs in the OWS User Guide.
- Related Damage/Additional labor and/or parts: Must be claimed as Related Damage on a separate repair line from the FSA with same claim type and sub code as described in Claim Entry above.
IMPORTANT: Click the Related Damage Indicator radio button.
- Rentals: For rental vehicle claiming, follow Extended Service Plan (ESP) guidelines for dollar amounts. Enter the total amount of the rental expense under Miscellaneous Expense code RENTAL.
- Provision for locally obtained Motorcraft® Premium Long Life Grease (or equivalent): Submit on the same line as the repair.
- Program Code: 20S65 – Expense: OTHER
- Expense: Claim up to $4.00
|Description||Labor Operation||Labor Time|
|Inspect driveshaft serial number – PASS||20S65A||0.3 Hours|
|Inspect driveshaft serial number – DOES NOT PASS Replace driveshaft||20S65B||1.2 Hours|
PARTS REQUIREMENTS / ORDERING INFORMATION
SSSC Web Contact Site:
To place an order for K-Coded parts submit a VIN-specific Part Order contact via the SSSC Web Contact Site.
|Description||Order Quantity||Claim Quantity||Part Number|
|Rear Axle Pinion Stem Circlip||1||1||*-3B498-*|
Dealers will be notified via a DOES II communication if circumstances warrant a change in part supply strategy and when open ordering resumes.
Order the parts below through normal order processing channels:
|Description||Order Quantity||Claim Quantity||Part Number|
|Transmission Flange Bolts||1||3||W719511-S439|
|Bearing Bracket Bolts||1||2||W717822-S439|
To guarantee the shortest delivery time, an emergency order for parts must be placed.
For latest prices, refer to DOES II.
PARTS RETENTION, RETURN, & SCRAPPING
Follow the provisions of the Warranty and Policy Manual, Section 1 – WARRANTY PARTS RETENTION AND RETURN POLICIES. If a replaced part receives a scrap disposition, the part must be scrapped in accordance with all applicable local, state and federal environmental protection and hazardous material regulations. Federal law prohibits selling motor vehicle parts or components that are under safety, compliance, or emissions recall.
EXCESS STOCK RETURN
Excess stock returned for credit must have been purchased from Ford Customer Service Division in accordance with Policy Procedure Bulletin 4000.
NOTE: A serial number will be obtained and recorded during this inspection. If the vehicle’s drive shaft serial number matches one of the serial numbers listed in the serial number list, please contact the SSSC for further instruction. If the serial number does not match one of the serial numbers listed then the driveshaft passes the inspection and closes this FSA.
3. From the axle end of the rear driveshaft, rotate the driveshaft as needed and locate the factory driveshaft label. Then, using a flash light and a mirror record the serial number located on the lower portion of the label as shown in Figures 2 and 3.
4. Is the serial number on the driveshaft label listed in the affected serial number list?
No – No repairs necessary. Proceed to Step 5.
6. Recall Complete.
IMPORTANT NOTE: Federal law prohibits selling motor vehicle parts or components that are under safety, compliance, or emissions recall. Unless a part is requested to be returned to Ford, all parts replaced under this FSA must be scrapped in accordance with all applicable local, state and federal environmental protection and hazardous material regulations. Refer to the Parts Retention, Return, & Scrapping section of the FSA dealer bulletin for further information.
2 Affected Products
11 Associated Documents
Owner Notification Letter(Part 577)
Owner Notification Letter(Part 577)RCONL-20V693-9076
Recall Quarterly Report #3, 2021-2
ISSUED Renotification NoticeRCRN-20V693-9118
Recall Quarterly Report #2, 2021-1RCLQRT-20V693-0686
Recall Quarterly Report #1, 2020-4
Defect Notice 573 ReportRCLRPT-20V693-9747
Recall Quarterly Report #4, 2021-3
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