September 23, 2020 NHTSA CAMPAIGN NUMBER: 20V574000
NHTSA Campaign Number: 20V574
Manufacturer Ford Motor Company
Components SEAT BELTS
Potential Number of Units Affected 123
Ford will notify owners, and dealers will replace the seat belt buckle, free of charge. The recall is expected to begin October 12, 2020. Owners may contact Ford customer service at 1-866-436-7332. Ford’s number for this recall is 20S54.
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
September 24, 2020
|Vehicle||Model Year||Assembly Plant||Build Dates|
|Expedition||2020||Kentucky Truck||June 24, 2020 through June 28, 2020|
Affected vehicles are identified in OASIS and FSA VIN Lists.
REASON FOR THIS SAFETY RECALL
A front passenger seat Belt Tension Sensor mis-calibration may result in a child seat being misclassified as an adult occupant. In the event of a crash, the passenger airbag may be enabled, when it should be disabled, increasing the risk of an injury.
Before demonstrating or delivering any new in-stock vehicles involved in this recall, dealers are to replace the front passenger seat belt buckle. This service must be performed on all affected vehicles at no charge to the vehicle owner.
OWNER NOTIFICATION AND MAILING SCHEDULE
Owner letters are expected to be mailed the week of October 12, 2020. Dealers should repair any affected vehicles that arrive at their dealerships, whether or not the customer has received a letter.
Federal law requires dealers to complete this recall service before a new vehicle is delivered to the buyer or lessee. Violation of this requirement by a dealer could result in a civil penalty of up to $21,000 per vehicle. Correct all vehicles in your new vehicle inventory before delivery.
Attachment I: Administrative Information
Attachment II: Labor Allowances and Parts Ordering Information
Attachment III: Technical Information
Owner Notification Letters
QUESTIONS & ASSISTANCE
For questions and assistance, contact the Special Service Support Center (SSSC) via the SSSC Web Contact Site. The SSSC Web Contact Site can be accessed through the Professional Technician Society (PTS) website using the SSSC link listed at the bottom of the OASIS VIN report screen or listed under the SSSC tab.
David J. Johnson
NEW VEHICLE DEMONSTRATION / DELIVERY HOLD
Safety Recall 20S54
Certain 2020 Model Year Expedition
Front Passenger Tension Belt Sensor
OASIS will be activated on September 24, 2020
FSA VIN LISTS ACTIVATION
FSA VIN Lists will be available through https://web.fsavinlists.dealerconnection.com on September 24, 2020. Owner names and addresses will be available by October 27, 2020.
NOTE: Your FSA VIN Lists may contain owner names and addresses obtained from motor vehicle registration records. The use of such motor vehicle registration data for any purpose other than in connection with this recall is a violation of law in several states, provinces, and countries. Accordingly, you must limit the use of this listing to the follow-up necessary to complete this recall.
- Ford has not issued instructions to stop selling/delivering or driving used vehicles under this safety Owners should contact their dealer for an appointment to have their vehicles remedied as soon as practicable. Owners can continue to safely drive their vehicles.
- Immediately contact any of your affected customers whose vehicles are not on your VIN list but are identified in OASIS. Give the customer a copy of the Owner Notification Letter (when available) and schedule a service date.
- Correct other affected vehicles identified in OASIS which are brought to your dealership.
- Dealers are to prioritize repairs of customer vehicles over repairs of new and used vehicle inventory.
- Correct all affected units in your new vehicle inventory before delivery.
- Use OASIS to identify any affected vehicles in your used vehicle inventory.
DEALER-OPERATED RENTAL VEHICLES
The Fixing America’s Surface Transportation (FAST) Act law effective June 2016 prohibits a rental company from selling, renting or leasing vehicles subject to a safety or compliance recall. Please consult your legal counsel for legal advice.
TITLE BRANDED / SALVAGED VEHICLES
Affected title branded and salvaged vehicles are eligible for this recall.
Refunds are not approved for this program.
Rental vehicles are not approved for this program.
ADDITIONAL REPAIR (LABOR TIME AND/OR PARTS)
Additional repairs identified as necessary to complete the FSA should be managed as follows:
- For related damage and access time requirements, refer to the Warranty and Policy Manual / Section 6 – Ford & Lincoln Program Policies / General Information & Special Circumstances for FSA’s / Related Damage.
- For vehicles within new vehicle bumper-to-bumper warranty coverage, no SSSC approval is required, although related damage must be on a separate repair line with the “Related Damage” radio button checked.
- Ford vehicles – 3 years or 36,000 miles
- For vehicles outside new vehicle bumper-to-bumper warranty coverage, submit an Approval Request to the SSSC Web Contact Site prior to completing the repair.
CLAIMS PREPARATION AND SUBMISSION
- Claim Entry: Enter claims using Dealer Management System (DMS) or One Warranty Solution (OWS) online.
- When entering claims, select claim type 31: Field Service Action. The FSA number 20S54 is the sub code.
- For additional claims preparation and submission information, refer to the Recall and Customer Satisfaction Program (CSP) Repairs in the OWS User Guide.
- Related Damage/Additional labor and/or parts: Must be claimed as Related Damage on a separate repair line from the FSA with same claim type and sub code as described in Claim Entry above.
IMPORTANT: Click the Related Damage Indicator radio button.
NEW VEHICLE DEMONSTRATION / DELIVERY HOLD
Safety Recall 20S54
Certain 2020 Model Year Expedition
Front Passenger Tension Belt Sensor
|Description||Labor Operation||Labor Time|
|Replace the front passenger seat belt buckle||20S54B||.6 Hours|
PARTS REQUIREMENTS / ORDERING INFORMATION
Order the parts below through normal order processing channels:
|Description||Order Quantity||Claim Quantity||Part Number|
|Seat Belt Buckle Assembly (part number varies by vehicle interior trim color – use Ford ECat to identify the specific part number by VIN)||1||1||*-7861202-*|
|Front of Seat – Seat Bolt and Washer (Pkg Qty 4)||1||1||W718633-S451|
|Rear of Seat – Seat Bolt and Washer (Pkg Qty 4)||1||1||W719352-S451|
To guarantee the shortest delivery time, an emergency order for parts must be placed.
For latest prices, refer to DOES II.
PARTS RETENTION AND RETURN
Follow the provisions of the Warranty and Policy Manual, Section 1 – WARRANTY PARTS RETENTION AND RETURN POLICIES.
EXCESS STOCK RETURN
Excess stock returned for credit must have been purchased from Ford Customer Service Division in accordance with Policy Procedure Bulletin 4000.
1 Affected Product
5 Associated Documents
Recall 573 Report
Defect Notice 573 Report
Recall 573 Report
Latest Recalls Documents
For the most up to date documents from NHTSA for this Recall, click the lick above
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Last update on 2020-10-22 / Affiliate links / Images from Amazon Product Advertising API
Last update on 2020-10-22 / Affiliate links / Images from Amazon Product Advertising API