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NHTSA ID Number: 10148820
Manufacturer Communication Number: DOR-X8B9R-11
Summary
This SKU is a front upper ball joint. The Customer communication requested return of unsold inventory to inspect for ball studs with excessive rotational friction in the ball joint assembly. Excessive friction in the ball joint assembly may cause a perceptible increase in steering effort.
38 Affected Products
Vehicles
| MAKE | MODEL | YEAR |
| FORD | E-250 | 1992-2004 |
| FORD | E-350 | 1992-2004 |
| FORD | ECONOLINE | 1992-2003 |
Dorman Canada Product Alert Bulletin
October 02, 2018
| Product Category: | Front Lower Ball Joint |
| Part Number(s): | BJ86365XL |
| Destroy in Field: | No |
| Return Authorization: | Yes |
| Return Location: | (US / Mexico) Dorman Products, 3400 East Walnut Street, Colmar, PA 18915
(Canada) 3625 Avenue des Grandes Tourelles, Boisbriand, Qc, J7H 0E2 |
| Issue Credit: | Please be sure to code return with <RMA> number on outside of container |
| Apply to Defective All: | No |
Return for Inspection Instructions:
- Dorman requests that inventory be returned for part # noted above including all batch code(s)
- Dorman is conducting an inspection on this SKU including all batch code(s) that have been shipped.
- Replacements will be provided by Dorman Canada Q4 2018. May use BJ86365RD to satisfy short term need.
Notes/Comments:
- If there are any problems with one of these parts, on the vehicle level, we will cover through the Dorman labor claims process.
Return Instructions:
- Please pull all affected inventory.
- Please contact Customer Relations Dorman Canada by e-mail or phone
(Returns_MAS@dormanproducts.com / phone 1-800-472-0815) to obtain a RMA Number.
You will need to provide:
-
- Customer Account
- Part number
- Quantity being returned
- Please mark these to:
U.S. and Mexico Customers:
Dorman Products, Inc. – Returns
3400 East Walnut Street
Colmar, PA 18915
Attn: RMA Number and “ZQ – Quality Lift” ___________________________
Canada Customers:
MAS / Dorman Products, Inc. – Returns
3625 Avenue des Grandes Tourelles
Boisbriand, QC J7H 0E2, Canada
Attn: RMA Number _____________________________________________
- Return to Dorman Products, freight collect, by using the Dorman-arranged carrier for your RMA.
Thank you for your understanding and assistance with this matter.
1 Associated Document
Manufacturer Communications
https://www.nhtsa.gov/recalls?nhtsaId=10148820
MC-10148820-9999.pdf 186.584KB
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