DOR-S3J9G-11 – Front Lower Ball Joint – Dorman

NHTSA ID Number: 10148819

Manufacturer Communication Number: DOR-S3J9G-11

 

Summary

This SKU is a front upper ball joint. The Customer communication requested return of unsold inventory to inspect for ball studs with excessive rotational friction in the ball joint assembly. Excessive friction in the ball joint assembly may cause a perceptible increase in steering effort.

 

14 Affected Products

Vehicles

MAKE MODEL YEAR
FORD EXPLORER 2006-2010
FORD EXPLORER SPORT TRAC 2007-2010
MERCURY MOUNTAINEER 2006-2010

 


Dorman Canada Product Alert Bulletin

October 02, 2018

 

Product Category:   Front Lower Ball Joint
Part Number(s): BJ85235XL
Destroy in Field: No
Return Authorization: Yes
Return Location: (US / Mexico) Dorman Products, 3400 East Walnut Street, Colmar, PA 18915

(Canada) 3625 Avenue des Grandes Tourelles, Boisbriand, Qc, J7H 0E2

Issue Credit:   Please be sure to code return with <RMA> number on outside of container
Apply to Defective All: No

 

 

Return for Inspection Instructions:

 

  • Dorman requests that inventory be returned for part # noted above including all batch code(s)

 

  • Dorman is conducting an inspection on this SKU including all batch code(s) that have been shipped.

 

  • Replacements will be provided by Dorman Canada Q1 2019. May use BJ86375RD to satisfy short term need.

 

Notes/Comments:

 

  • If there are any problems with one of these parts, on the vehicle level, we will cover through the Dorman labor claims process.

 

Return Instructions:

 

  1. Please pull all affected inventory.

 

  1. Please contact Customer Relations Dorman Canada by e-mail or phone

(Returns_MAS@dormanproducts.com / phone 1-800-472-0815) to obtain a RMA Number.

 

You will need to provide:

    1. Customer Account
    2. Part number
    3. Quantity being returned

 

  1. Please mark these to:

 

U.S. and Mexico Customers:

 

Dorman Products, Inc. – Returns

3400 East Walnut Street

Colmar, PA  18915

Attn: RMA Number and “ZQ – Quality Lift” ___________________________

 

Canada Customers:

 

MAS / Dorman Products, Inc. – Returns

3625 Avenue des Grandes Tourelles

Boisbriand, QC J7H 0E2, Canada

Attn: RMA Number _____________________________________________

 

  1. Return to Dorman Products, freight collect, by using the Dorman-arranged carrier for your RMA.

 

Thank you for your understanding and assistance with this matter.

 


1 Associated Document

Manufacturer Communications

https://www.nhtsa.gov/recalls?nhtsaId=10148819

MC-10148819-9999.pdf 181.839KB

MC-10148819-9999

 


 

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Last update on 2022-11-17 / Affiliate links / Images from Amazon Product Advertising API

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