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SUMMARY:
Ford Motor Company (Ford) is recalling certain Motorcraft STG-454 service replacement steering gears manufactured July 1, 2014, to October 17, 2014.
These steering gears are for use on 2008-2010 model year F-250 and F-350 vehicles equipped with 6.4L diesel engines.
The affected steering gears may not install properly, and as a result, there may be insufficient clamp load on the joints which may cause the steering gear retention bolts to fracture.
CONSEQUENCE:
Steering gear retention bolt fractures may cause a loss of steering control, increasing the risk of a vehicle crash.
REMEDY:
Ford will notify owners, and dealers will install a spacer between the steering gear and the vehicle frame rail to ensure adequate clamp load on the joints, free of charge.
The interim notices were mailed on April 22, 2015.
A second notice will be mailed to owners when parts become available.
A remedy began on July 13, 2015.
Owners may contact Ford customer service at 1-866-436-7332.
Ford’s number for this recall is 15S08.
NOTES:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Check if your Vehicle has a Recall
July 7, 2015
TO: All U.S.Ford and Lincoln Dealers
SUBJECT: Safety Recall 15S08
Certain 2008-2010 Model Year F-250 / F-350 Super Duty Vehicles
Serviced with Steering Gear DC3Z-3504-D (STG-454)
Steering Gear Mounting Spacer Installation
REF: Advance Notice – Safety Recall 15S08 Dated February 23, 2015
AFFECTED VEHICLES
Certain 2008-2010 Model Year F-250 / F-350 Super Duty vehicles that were serviced with a suspect steering gear after June 30, 2014. Known affected vehicles were identified through ACESII claims, and are active in OASIS. In addition, for a list of vehicles assigned to your dealership, visit https://web.fsavinlists.dealerconnection.com. This information will be available on July 7, 2015.
NOTE: Some vehicles serviced with a suspect part may not be identified in OASIS. VINs will only be listed in OASIS for vehicles serviced with a suspect part where a claim was submitted to Ford Motor Company prior to the launch of this recall.
REASON FOR THIS SAFETY RECALL
The service steering gear mounting flange does not rest flush against the frame creating a condition which results in reduced steering gear fastener fatigue life. Over time and high-mileage the steering gear fasteners may break, increasing the risk of a crash.
SERVICE ACTION
Dealers are to install mounting spacers between the steering gear and the frame, and replace the steering gear fasteners.
In addition, use the chart below to identify service part sales and vehicles serviced by your dealership with the following parts:
| Steering Gear Part Number | Application | Part Sale / Repair Dates |
| DC3Z-3504-D (STG-454) | 2008-2010 F-250 / F-350 Diesel | After June 30, 2014 |
If dealership records indicate that an over-the-counter service part sale occurred, or that a vehicle was serviced in the time frame indicated with one of these parts, and the vehicle is not identified in OASIS, dealers should:
- Contact the owner and arrange a service date.
- When the vehicle arrives, provide the customer with a copy of the Owner Notification Letter
- Call the Special Service Support Center (SSSC) at 1-800-325-5621. Be prepared to provide the part number of the affected steering gear and date it was purchased, VIN, RO number, dealer labor rate, and the warranty price for the steering gear spacers and fasteners to be installed.
This service must be performed on all affected vehicles at no charge to the vehicle owner.
OWNER NOTIFICATION MAILING SCHEDULE
Owner Letters are expected to be mailed by July 10, 2015. Dealers should repair any affected vehicles that arrive at their dealerships, whether or not the customer has received a letter.
ATTACHMENTS
Attachment I: Administrative Information
Attachment II: Labor Allowances and Parts Ordering Information
Attachment III: Technical Information
Owner Notification Letter
QUESTIONS & ASSISTANCE
Special Service Support Center (Dealer Assistance Only) 1-800-325-5621
ATTACHMENT I
OASIS ACTIVATED?
Yes, OASIS will be activated on July 7, 2015. Please note that some vehicles serviced with a suspect part may not be identified in OASIS.
FSA VIN LIST ACTIVATED?
Yes, FSA VIN list will be available through https://web.fsavinlists.dealerconnection.com on July 7, 2015. Owner names and addresses will be available by July 30, 2015.
NOTE: Your FSA VIN list may contain owner names and addresses obtained from motor vehicle registration records. The use of such motor vehicle registration data for any purpose other than in connection with this recall is a violation of law in several states, provinces, and countries.
Accordingly, you must limit the use of this listing to the follow-up necessary to complete this recall.
STOCK VEHICLES
Use OASIS to identify any affected vehicles in your used vehicle inventory.
SOLD VEHICLES
- Owners of affected vehicles will be directed to dealers for repairs.
- Immediately contact any of your affected customers whose vehicles are not on your VIN list but are identified in OASIS. Give the customer a copy of the Owner Notification Letter (when available) and schedule a service date.
- Correct other affected vehicles identified in OASIS which are brought to your dealership.
TITLE BRANDED / SALVAGED VEHICLES
Affected title branded and salvaged vehicles are eligible for this recall.
ADDITIONAL LABOR TIME AND/OR PARTS
Contact the Special Service Support Center (SSSC) if you have any of the following:
- Damage that you believe was caused by the covered condition.
- A condition that requires additional labor and/or parts to complete the repair.
- Aftermarket equipment or non-Ford modifications to the vehicle which might prevent the repair of the covered condition.
Contact the SSSC prior to the repair. Please be prepared to provide your requested additional warranty part cost, estimated additional labor time, and dealer specific labor rate. Requests for approval after completion of the repair may not be granted. Ford Motor Company reserves the right to deny coverage for related damage in cases where the vehicle owner has not had this recall performed on a timely basis. Additional related damage parts are subject to random selection for return to the Ford Warranty Parts Analysis Center (WPAC).
OWNER REFUNDS
Refunds are not authorized for this program.
RENTAL VEHICLES
The use of rental vehicles is not authorized for this program.
CLAIMS PREPARATION AND SUBMISSION
- Enter claims using Direct Warranty Entry (DWE) or One Warranty Solution (OWS).
- DWE: refer to ACESII manual for claims preparation and submission information.
- OWS: when entering claims in DMS software, select claim type 31: Field Service Action. The FSA number (15S08) is the sub code
- Additional labor and/or parts must be claimed as related damage on a repair line that is separate from the repair line on which the FSA is claimed. Additional labor and/or parts require prior approval from the Special Service Support Center.
LABOR ALLOWANCES
| Description | Labor Operation | Labor Time |
| Install steering gear mounting spacers and new steering gear fasteners. Includes time to adjusted drag link to correct steering wheel “clear vision” | 15S08B | 0.7 Hours |
PARTS REQUIREMENTS / ORDERING INFORMATION
| Part Number | Description | Quantity |
| DC3Z-3A572-AA | Steering Gear Mounting Spacers (package of 3) | 1 |
| W711886-S439 | Steering Gear Fasteners (package of 3) | 1 |
NOTE: 574 affected steering gear assemblies are believed to be in use or end customer hands. Using warranty data, we have identified 146 vehicles that had steering gear DC3Z-3504-D (STG-454) installed. The VINs of these vehicles are in OASIS.
The DOR/COR number for this recall is 50605.
Order your parts requirements through normal order processing channels.
Questions regarding parts should be directed to the SSSC (1-800-325-5621) or E-mailed to: Ford@Renkim.com.
DEALER PRICE
For latest prices, refer to DOES II.
PARTS RETENTION AND RETURN
Follow the provisions of the Warranty and Policy Manual, Section 1 “WARRANTY PARTS
RETENTION AND RETURN POLICIES.”
EXCESS STOCK RETURN
Excess stock returned for credit must have been purchased from Ford Customer Service Division in accordance with Policy Procedure Bulletin 4000.
CERTAIN 2008-2010 MODEL YEAR F-250 AND F-350 F-SUPER DUTY VEHICLES SERVICED WITH STEERING GEAR DC3Z-3504-D (STG-454) — STEERING GEAR MOUNTING SPACER INSTALLATION
OVERVIEW
The service steering gear mounting flange will not rest flush against the frame creating a condition which may result in reduced steering gear fastener fatigue life. Over time and high-mileage the steering gear fasteners may break, increasing the risk of a crash. Dealers are to install mounting spacers between the steering gear and the frame, and replace the steering gear fasteners.
SERVICE PROCEDURE
- Remove the LH front wheel and tire assembly from the vehicle. Please follow Workshop Manual (WSM) procedures in Section 204-04.
- Ensure that the steering wheel is in the straight ahead position so that Step 5 (clear vision adjustment) can be performed with more accuracy.
- Loosen the three steering gear retaining bolts so that the steering gear can be pried away from the frame, allowing room to insert each spacer. See Figures 1 and 2.
- Remove one original bolt and install and new bolt and spacer as shown. Replace the remaining
original bolts with new bolts and spacers one at a time to keep the steering gear in place. DO NOT REUSE THE ORIGINAL BOLTS. See Figure 2.
NOTE: Installing the spacers will affect steering wheel “clear vision”.
FIGURE 1 FIGURE 2
- Tighten the new steering gear bolts.
- F-250/350 vehicles – 165 Nm (122 lb-ft).
- Loosen the drag link adjustment sleeve fasteners and adjust the sleeve as needed to obtain proper steering wheel clear vision. See Figure 3.
- Tighten the drag link adjustment sleeve bolts to 55 Nm (41 lb-ft).
FIGURE 3
- Install the LH front wheel and tire assembly onto the vehicle. Please follow WSM procedures in Section 204-04.
* * * IMPORTANT SAFETY RECALL * * *
(PROGRAMA DE SEGURIDAD IMPORTANTE)
Safety Recall Notice 15S08 / NHTSA Recall 15E014
Aviso de Revisión de Seguridad 15S08
Mr. John Sample
123 Main Street
Anywhere, USA 12345
Your Vehicle Identification Number (VIN): 12345678901234567
This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act.
Ford Motor Company has decided that a defect which relates to motor vehicle safety exists in your 2008-2010 model year F-250 / F-350 vehicle, with the VIN shown above.
We apologize for this situation and want to assure you that, with your assistance, we will correct this condition. Our commitment, together with your dealer, is to provide you with the highest level of service and support.
| What is the issue? | During the servicing of the steering gear on your vehicle, it may not have been properly installed. Over time and high-mileage, this condition may cause the steering gear fasteners to fracture and lead to a loss of steering, and a risk of a crash. |
| What will Ford and your dealer do? | Parts are now available to repair vehicles. Ford Motor Company has authorized your dealer to install mounting spacers between the steering gear and the frame, and replace the steering gear fasteners free of charge (parts and labor). |
| How long will it take? | The time needed for this repair is less than one-half day. However, due to service scheduling requirements, your dealer may need your vehicle for a longer period of time. |
| What should you do? | Please call your dealer without delay and request a service date for Recall 15S08. Provide the dealer with the VIN of your vehicle. The VIN is printed
near your name at the beginning of this letter. If you do not already have a servicing dealer, you can access www.Fordowner.com for dealer addresses, maps, and driving instructions. Ford Motor Company wants you to have this safety recall completed on your vehicle. The vehicle owner is responsible for making arrangements to have the work completed. Please note: Federal law requires that any vehicle lessor receiving this recall notice must forward a copy of this notice to the lessee within ten days. |
| What if you no longer own this vehicle? | If you no longer own this vehicle, and have an address for the current owner, please forward this letter to the new owner.
You received this notice because government regulations require that notification be sent to the last known owner of record. Our records are based primarily on state registration and title data, which indicate that you are the current owner. |
| Can we assist you further? | If you no longer own this vehicle, and have an address for the current owner, please forward this letter to the new owner.
You received this notice because government regulations require that notification be sent to the last known owner of record. Our records are based primarily on state registration and title data, which indicate that you are the current owner. If you have difficulties getting your vehicle repaired promptly and without charge, please contact your dealership’s Service Manager for assistance. RETAIL OWNERS: If you still have concerns, please contact the Ford Motor Company Customer Relationship Center at 1-866-436-7332 and one of our representatives will be happy to assist you. For the hearing impaired call 1-800-232-5952 (TDD). Representatives are available Monday through Friday: 8:00AM – 8:00PM (Eastern Time). If you wish to contact us through the Internet, our address is: www.Fordowner.com. Para asistencia en Español: Si necesita ayuda o tiene alguna pregunta, por favor llame al Centro de Relación con Clientes al 1-866-436-7332 y presione 2 para Español. FLEET OWNERS: If you still have concerns, please contact the Fleet Customer Information Center at 1-800-34-FLEET, Option #3 and one of our representatives will be happy to assist you. Representatives are available Monday through Friday: 8:00AM – 8:00PM (Eastern Time). Or you may contact us through the Internet at www.fleet.ford.com. If you are still having difficulty getting your vehicle repaired in a reasonable time or without charge, you may write the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Ave. S.E., Washington, D.C. 20590 or call the toll free Vehicle Safety Hotline at 1-888-327-4236 (TTY: 1800-424-9153) or go to www.safercar.gov. Reference NHTSA Safety Recall 15E014. |
Thank you for your attention to this important matter.
Ford Customer Service Division
