Safety Recall 18S17 – High-Pressure Fuel Pump Replacement – 2018 Ford F-150, Expedition & Lincoln Navigator

NHTSA Campaign Number: 18V392
Manufacturer Ford Motor Company
Components FUEL SYSTEM, GASOLINE
Potential Number of Units Affected 5,645

 

Fuel Pump Assembly Welds May Fracture Causing Leak

A fuel leak in the presence of an ignition source may increase the risk of a fire.

 

Summary

Ford Motor Company (Ford) is recalling certain 2018 Ford Expedition, F-150, and Lincoln Navigator vehicles equipped with 3.5L GTDI V6 engines. These vehicles have high pressure fuel pump assemblies with welds that can fracture, which may cause an oil or fuel leak.

 

Remedy

Ford will notify owners, and dealers will replace the high pressure fuel pump and associated components, free of charge. The recall is expected to begin July 16, 2018. Owners may contact Ford customer service at 1-866-436-7332. Ford’s number for this recall is 18S17.

 

Notes

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

 

Check if you Vehicle has a Recall


June 21, 2018

TO: All U.S. Ford and Lincoln Dealers

SUBJECT: NEW VEHICLE DEMONSTRATION / DELIVERY HOLD –  Safety Recall 18S17
Certain 2018 Model Year F-150, Expedition, Navigator Vehicles Equipped with a 3.5L GTDI Engine
High-Pressure Fuel Pump Replacement

REF: NEW VEHICLE DEMONSTRATION / DELIVERY HOLD – Advance Notice – Safety Recall 18S17

Dated: June 12, 2018

 

AFFECTED VEHICLES

Vehicle Model Year Assembly Plant Build Dates
F-150 2018 Dearborn Truck March 14, 2018 through April 24, 2018
F-150 2018 Kansas City March 20, 2018 through April 17, 2018
Expedition 2018 Kentucky Truck March 14, 2018 through April 12, 2018
Navigator 2018 Kentucky Truck February 20, 2018 through May 6, 2018

Affected vehicles are identified in OASIS and FSA VIN Lists.

 

REASON FOR THIS SAFETY RECALL

In the affected vehicles, the high-pressure fuel pump flange weld may crack, allowing the highpressure fuel pump to move while the engine is running.  Movement of the high-pressure fuel pump can cause the fuel tubes to leak.  A fuel leak in the presence of an ignition source may increase the risk of a fire.

 

SERVICE ACTION

Before demonstrating or delivering any new in-stock vehicles involved in this recall, dealers are to replace the high-pressure fuel pump.  This service must be performed on all affected vehicles at no charge to the vehicle owner.  Parts to repair this condition are currently not available in sufficient quantities to service all of the affected vehicles.  Until parts are available to repair all vehicles, dealers should only repair unsold vehicles with a signed sales contract.

 

OWNER NOTIFICATION MAILING SCHEDULE

Owner letters are expected to be mailed the week of July 16, 2018.  Dealers should repair any affected vehicles that arrive at their dealerships, whether or not the customer has received a letter.

PLEASE NOTE:

Federal law requires dealers to complete this recall service before a new vehicle is delivered to the buyer or lessee.  Violation of this requirement by a dealer could result in a civil penalty of up to $21,000 per vehicle.  Correct all vehicles in your new vehicle inventory before delivery.

 

ATTACHMENTS

Attachment I: Administrative Information
Attachment II: Labor Allowances and Parts Ordering Information
Attachment III: Technical Information
Owner Notification Letter

 

QUESTIONS & ASSISTANCE

For questions and assistance, contact the Special Service Support Center (SSSC) via the SSSC Web Contact Site.  The SSSC Web Contact Site can be accessed through the Professional Technician Society (PTS) website using the SSSC link listed at the bottom of the OASIS VIN report screen or listed under the SSSC tab.

Sincerely,

 

David J. Johnson


ATTACHMENT I

NEW VEHICLE DEMONSTRATION / DELIVERY HOLD –
Safety Recall 18S17
Certain 2018 Model Year F-150, Expedition, Navigator Vehicles Equipped with a 3.5L GTDI Engine
High Pressure Fuel Pump Replacement

 

OASIS ACTIVATION

OASIS was activated on June 12, 2018.

 

FSA VIN LISTS ACTIVATION

FSA VIN Lists were available through https://web.fsavinlists.dealerconnection.com on June 12, 2018.  Owner names and addresses will be available by July 30, 2018.

NOTE:  Your FSA VIN Lists may contain owner names and addresses obtained from motor vehicle registration records.  The use of such motor vehicle registration data for any purpose other than in connection with this recall is a violation of law in several states, provinces, and countries.

Accordingly, you must limit the use of this listing to the follow-up necessary to complete this recall.

 

SOLD VEHICLES

  • Owners of affected vehicles will be directed to dealers for repairs.
  • Immediately contact any of your affected customers whose vehicles are not on your VIN list but are identified in OASIS. Give the customer a copy of the Owner Notification Letter (when available) and schedule a service date.
  • Correct other affected vehicles identified in OASIS which are brought to your dealership.
  • Dealers are to prioritize repairs of customer vehicles over repairs of new and used vehicle inventory.

 

STOCK VEHICLES

  • Until parts are available in sufficient quantities to repair all vehicles, stock vehicles should only be repaired with a signed sales contract.
  • Correct all affected units in your new vehicle inventory before delivery.
  • Use OASIS to identify any affected vehicles in your used vehicle inventory.

 

DEALER-OPERATED RENTAL VEHICLES

The Fixing America’s Surface Transportation (FAST) Act law effective June 2016 prohibits a rental company from selling, renting or leasing vehicles subject to a safety or compliance recall.  Please consult your legal counsel for legal advice.

 

TITLE BRANDED / SALVAGED VEHICLES

Affected title branded and salvaged vehicles are eligible for this recall.

 

OWNER REFUNDS    

Refunds are not approved for this program.

 

RENTAL VEHICLES

Rental vehicles are not approved for this program.

 

LINCOLN CLIENT SPECIAL HANDLING

To ensure the best possible experience for Lincoln owners, Lincoln Dealers are encouraged to utilize the Lincoln Loyalty Program to provide clients with surprise and delight offerings, such as:

  • Fuel fill
  • Gift Card for the client’s favorite restaurant

The Lincoln Loyalty Program is exclusive to Lincoln Dealers.  Owners will not be notified of this service in owner mailings.  Reference EFC06196, Lincoln Loyalty Program Announcement for additional details.

 

LINCOLN PICKUP AND DELIVERY

Owners of Lincoln vehicles affected by this safety recall have the option of requesting pickup and delivery service with a Lincoln loaner, from their dealership.  For details, reference EFC06121 2018 Lincoln Pickup & Delivery Updates.

 

ADDITIONAL REPAIR (LABOR TIME AND/OR PARTS)

Additional repairs identified as necessary to complete the FSA should be managed as follows:

  • For related damage and access time requirements, refer to the Warranty and Policy Manual – Section 6 – Ford/Lincoln Program Policies – Field Service Actions (FSA) – Related Damage.
  • For vehicles within new vehicle bumper-to-bumper warranty coverage, no SSSC approval is required.
    • Ford vehicles – 3 years or 36,000 miles o Lincoln vehicles – 4 years or 50,000 miles
  • For vehicles outside new vehicle bumper-to-bumper warranty coverage, submit an Approval Request to the SSSC Web Contact Site prior to completing the repair.

 

CLAIMS PREPARATION AND SUBMISSION

  • Enter claims using Dealer Management System (DMS) or One Warranty Solution (OWS) online.
    • When entering claims, select claim type 31: Field Service Action. The FSA number 18S17 is the sub code.
    • For additional claims preparation and submission information, refer to the Recall and Customer Satisfaction Program (CSP) Repairs in the OWS User Guide.
  • Additional labor and/or parts must be claimed as related damage on a separate repair line from the FSA. IMPORTANT: Click the radio button on the Related Damage Indicator.
  • For Lincoln Client Special Handling, reference EFC06196, Lincoln Loyalty Program Announcement for Requirements and Claiming Instructions.  Claims for Lincoln Loyalty should be submitted as a separate line on the same Repair Order.

ATTACHMENT II

NEW VEHICLE DEMONSTRATION / DELIVERY HOLD –   Safety Recall 18S17
Certain 2018 Model Year F-150, Expedition, Navigator Vehicles Equipped with a 3.5L GTDI Engine
High-Pressure Fuel Pump Replacement

 

LABOR ALLOWANCES

Description Labor Operation Labor Time
Replace high-pressure fuel pump 18S17B 1.2 Hours

 

PARTS REQUIREMENTS / ORDERING INFORMATION

SSSC Web Contact Site:

To place an order for W503280-S437, W503275-S437, W714498-S900, HL3Z-9350-B and HL3Z9J323-C submit a VIN-specific Part Order contact via the SSSC Web Contact Site.

NOTE: Until parts are available to repair all vehicles, dealers should only repair unsold vehicles with a signed sales contract.

Description Part Number Order Quantity Claim Quantity
High-pressure fuel tube bolt (4 bolts per pkg, 1 bolt req’d) W503280-S437 1 1
High-pressure fuel tube bolt (4 bolts per pkg, 1 bolt req’d) W503275-S437 1 1
High-pressure pump bolts (4 bolts per pkg, 2 bolts req’d) W714498-S900 1 2
High-pressure fuel pump HL3Z-9350-B 1 1
High-pressure fuel tube HL3Z-9J323-C 1 1

Dealers will be notified via a DOES II communication if circumstances warrant a change in part supply strategy and when open ordering resumes.

 

DEALER PRICE  

For latest prices, refer to DOES II.

 

PARTS RETENTION AND RETURN

Follow the provisions of the Warranty and Policy Manual, Section 1 – WARRANTY PARTS RETENTION AND RETURN POLICIES.

 

EXCESS STOCK RETURN

Excess stock returned for credit must have been purchased from Ford Customer Service Division in accordance with Policy Procedure Bulletin 4000.


ATTACHMENT III

CERTAIN 2018 MODEL YEAR F-150, EXPEDITION AND NAVIGATOR VEHICLES EQUIPPED WITH A 3.5L GTDI ENGINE HIGH-PRESSURE FUEL PUMP REPLACEMENT

 

OVERVIEW

In the affected vehicles, the high-pressure fuel pump flange weld may crack, allowing the high-pressure fuel pump to move while the engine is running. Movement of the high-pressure fuel pump can cause the fuel tubes to crack, resulting in a fuel leak. A fuel leak in the presence of an ignition source may increase the risk of a fire. Before demonstrating or delivering any new in-stock vehicles involved in this recall, dealers are to replace the high-pressure fuel pump.

 

SERVICE PROCEDURE

Recommended Tool List For Replacement:

General Tools General Equipment
1/4″ Drive Deep Socket 8mm and 10mm Metal Trim Tool
1/4″ Drive Extension 6 inch 3/8 Fuel Line Disconnect Tool
3/8″ Drive Torx Socket T45
3/8″ Drive Extension 6 and 10 inch Special Tools
1/2″ Drive Standard Length Socket 18mm 310-250 Disconnect Tool
1/2″ Drive Breaker Bar
1/4″ and 3/8″ Drive Ratchet
1/4″ and 3/8″ Drive Power Tool
1/4″ and 3/8″ Drive Torque Wrench

 

HIGH-PRESSURE FUEL PUMP REPLACEMENT ALL VEHICLES

  1. Remove the engine appearance cover. See Figure 1.

engine appearance coverFIGURE 1

 

  1. Release the fuel system pressure. Please refer to Workshop Manual (WSM) procedures in Section 310-00C.
  2. Disconnect the battery. Please refer to WSM procedures in Section 414-01.
  3. Disconnect the high-pressure fuel pump electrical connector. See Figure 2.

high-pressure fuel pump electrical connectorFIGURE 2

 

  1. Disconnect the secondary latch and position out of the way. See Figure 3.
  2. Disconnect the spring lock coupling and then disconnect the high-pressure fuel pump supply line. See Figure 3.

high-pressure fuel pump supply lineFIGURE 3

 

  1. Remove and discard the fuel tube retaining bolts and disconnect the fuel tube flare nuts. Remove and
    discard the high-pressure fuel tube. See Figure 4.

high-pressure fuel tubeFIGURE 4

 

  1. Detach the hose retainer. See Figure 5.

hose retainerFIGURE 5

 

  1. Remove and discard the high-pressure fuel pump bolts. Remove the high-pressure fuel pump.
    See Figure 6.

high-pressure fuel pump boltsFIGURE 6

 

Installation

NOTICE: The drive lobe for the high-pressure fuel pump must be at BDC (bottom dead center) for the high-pressure fuel pump installation.

  1. Remove the high-pressure fuel pump roller tappet and verify the drive lobe is at BDC (bottom dead center). See Figure 7.

high-pressure fuel pump roller tappetFIGURE 7

 

  1. Install the high-pressure fuel pump roller tappet. See Figure 8.

NOTE: Apply clean engine oil to the roller tappet.

high-pressure fuel pump roller tappetFIGURE 8

 

  1. Install the new high-pressure fuel pump to the mounting plate. See Figure 9.

NOTE: Lubricate the O-ring with clean engine oil.

  • Finger tighten the high-pressure fuel pump bolts.
  • Alternately tighten each bolt one complete revolution until seated.
  • Torque stage 1: 89 Ib.in (10 Nm).
  • Torque stage 2: 45 degrees.

high-pressure fuel pumpFIGURE 9

 

  1. Attach the hose retainer. See Figure 5.
  2. Install the new high-pressure fuel tube flare nuts to the high-pressure fuel pump and fuel line. See Figure 10.
    • Torque stage 1: 62 Ib.in (7 Nm).
    • Torque stage 2: 89 Ib.in (10 Nm).
    • Torque stage 3: 30 degrees.
  3. Install the new high-pressure fuel tube retaining bolts. See Figure 10.
    • Torque stage 1: 89 Ib.in (10 Nm).
    • Torque stage 2: 45 degrees.

high-pressure fuel tube retaining boltsFIGURE 10

 

  1. Connect the high-pressure fuel pump supply line and then connect the spring lock coupling. See Figure 11.
  2. Install the secondary latch. See Figure 11.

high-pressure fuel pump supply lineFIGURE 11

 

  1. Connect the high-pressure fuel pump electrical connector. See Figure 2.
  2. Connect the battery. Please refer to WSM procedures in Section 414-01.
  3. Pressurize the fuel system. Please refer to WSM procedures in Section 310-00C.
  4. Install the engine appearance cover into the rear retainers, then install and tighten the engine appearance cover retainers. See Figure 1.
    • Torque to 97 Ib.in (11 Nm).

July 2018

 

* * * IMPORTANT SAFETY RECALL * * *

 

Safety Recall Notice 18S17 / NHTSA Recall 18V-392

 

Mr. John Sample
123 Main Street
Anywhere, USA 12345

 

Your Vehicle Identification Number (VIN):  12345678901234567

 

Ford Motor Company has decided that a defect which relates to motor vehicle safety exists in your vehicle, with the VIN shown above.

We apologize for this situation and want to assure you that, with your assistance, we will correct this condition.  Our commitment, together with your dealer, is to provide you with the highest level of service and support.

What is the issue? The high-pressure fuel pump flange weld may crack, allowing the high-pressure fuel pump to move while the engine is running.
What is the risk? Movement of the high-pressure fuel pump may cause the fuel tubes to leak. A fuel leak in the presence of an ignition source increases the risk of a fire.
What will Ford and your dealer do? Ford Motor Company has authorized your dealer to replace the high pressure fuel pump free of charge (parts and labor).
How long will it take? The time needed for this repair is less than one-half day.  However, due to service scheduling requirements, your dealer may need your vehicle for a longer period of time.
What should you do? Please call your dealer without delay and request a service date for Recall 18S17.  Provide the dealer with your VIN, which is printed near your name at the beginning of this letter.

If you do not already have a servicing dealer, you can access www.Fordowner.com for dealer addresses, maps, and driving instructions.      Ford Motor Company wants you to have this safety recall completed on your vehicle.  The vehicle owner is responsible for making arrangements to have the work completed.  Ford Motor Company can deny coverage for any vehicle damage that may result from the failure to have this recall performed on a timely basis.  Therefore, please have this recall performed as soon as possible.

Please note:  Federal law requires that any vehicle lessor receiving this recall notice must forward a copy of this notice to the lessee within ten days.

NOTE:  You can receive information about Recalls and Customer Satisfaction Programs through our FordPass App.  The app can be downloaded through the App Store or Google Play.  In addition there are other features such as reserving and paying for parking in certain locations and controlling certain functions on your vehicle (lock or unlock doors, remote start) if it is equipped to allow control.

What if you no longer own this vehicle? If you no longer own this vehicle, and have an address for the current owner, please forward this letter to the new owner.

You received this notice because government regulations require that notification be sent to the last known owner of record.  Our records are based primarily on state registration and title data, which indicate that you are the current owner.

Can we assist you further? If you have difficulties getting your vehicle repaired promptly and without charge, please contact your dealership’s Service Manager for assistance.

RETAIL OWNERS:  If you have questions or concerns, please contact our Ford Customer Relationship Center at 1-866-436-7332 and one of our representatives will be happy to assist you.  If you wish to contact us through the Internet, our address is:  www.Fordowner.com.

For the hearing impaired call 1-800-232-5952 (TDD).  Representatives are available Monday through Friday:  8:00AM – 8:00PM (Eastern Time).

FLEET OWNERS:  If you have questions or concerns, please contact our Fleet Customer Information Center at 1-800-34-FLEET, choose Option #3, and one of our representatives will be happy to assist you.  If you wish to contact us through the Internet, our address is:  www.fleet.ford.com.

Representatives are available Monday through Friday:  8:00AM – 8:00PM (Eastern Time).

If you are still having difficulty getting your vehicle repaired in a reasonable time or without charge, you may write the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Ave. S.E., Washington, D.C. 20590 or call the toll free Vehicle Safety Hotline at 1-888-327-4236 (TTY: 1-800-424-9153) or go to www.safercar.gov.  Reference NHTSA Safety Recall 18V-392.  

Thank you for your attention to this important matter.

Ford Customer Service Division


July 2018

 

* * * IMPORTANT SAFETY RECALL * * *

 

Safety Recall Notice 18S17 / NHTSA Recall 18V-392

 

Mr. John Sample
123 Main Street
Anywhere, USA 12345

 

Your Vehicle Identification Number (VIN):  12345678901234567

 

This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act.

The Lincoln Motor Company has decided that a defect which relates to motor vehicle safety exists in your vehicle, with the VIN shown above.

We apologize for this situation and want to assure you that, with your assistance, we will correct this condition.  Our commitment, together with your dealer, is to provide you with the highest level of service and support.

What is the issue? The high-pressure fuel pump flange weld may crack, allowing the high-pressure fuel pump to move while the engine is running.
What is the risk? Movement of the high-pressure fuel pump may cause the fuel tubes to leak. A fuel leak in the presence of an ignition source increases the risk of a fire.
What will Lincoln and your dealer do? The Lincoln Motor Company has authorized your dealer to replace the high pressure fuel pump free of charge (parts and labor).
How long will it take? The time needed for this repair is less than one-half day.  However, due to service scheduling requirements, your dealer may need your vehicle for a longer period of time.
What should you do? Please call your dealer without delay to schedule a service appointment for Recall 18S17.  Provide the dealer with your VIN, which is printed near your name at the beginning of this letter.

Lincoln owners affected by this recall have the option of requesting complimentary Pickup & Delivery service with a Lincoln vehicle for use during service. Please request Lincoln Pickup & Delivery through your dealership if you would like to take advantage of this option.

If you do not already have a servicing dealer, you can access www.Lincolnowner.com for dealer addresses, maps, and driving instructions.      

The Lincoln Motor Company wants you to have this safety recall completed on your vehicle.  The vehicle owner is responsible for making arrangements to have the work completed. The Lincoln Motor Company can deny coverage for any vehicle damage that may result from the failure to have this recall performed on a timely basis.  Therefore, please have this recall performed as soon as possible.

Please note:  Federal law requires that any vehicle lessor receiving this recall notice must forward a copy of this notice to the lessee within ten days.

NOTE:  You can receive information about Recalls and Customer Satisfaction Programs through The Lincoln Way App.  The app can be downloaded through the App Store or Google Play.  In addition, there are other features such as reserving and paying for parking in certain locations and controlling certain functions on your vehicle (lock or unlock doors, remote start) if it is equipped to allow control.

What if you no longer own this vehicle? If you no longer own this vehicle, and have an address for the current owner, please forward this letter to the new owner.

You received this notice because government regulations require that notification be sent to the last known owner of record.  Our records are based primarily on state registration and title data, which indicate that you are the current owner.

Can we assist you further? If you have difficulties getting your vehicle repaired promptly and without charge, please contact your dealership’s Service Manager for assistance.

RETAIL OWNERS:  If you have questions or concerns, please contact our Customer Relationship Center at 1-866-436-7332 and one of our representatives will be happy to assist you.  If you wish to contact us through the Internet, our address is:  www.Lincolnowner.com.

For the hearing impaired call 1-800-232-5952 (TDD).  Representatives are available Monday through Friday:  8:00AM – 8:00PM(Eastern Time).

FLEET OWNERS:  If you have questions or concerns, please contact our Fleet Customer Information Center at 1-800-34-FLEET, choose Option #3, and one of our representatives will be happy to assist you.  If you wish to contact us through the Internet, our address is:  www.fleet.ford.com.

Representatives are available Monday through Friday:  8:00AM – 8:00PM (Eastern Time).

If you are still having difficulty getting your vehicle repaired in a reasonable time or without charge, you may write the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Ave. S.E., Washington, D.C. 20590 or call the toll free Vehicle Safety Hotline at 1-888-327-4236 (TTY: 1-800-424-9153) or go to www.safercar.gov.  Reference NHTSA Safety Recall 18V-392.

Thank you for your attention to this important matter.

The Lincoln Motor Company


Julio de 2018

 

* * * CAMPAÑA DE SEGURIDAD IMPORTANTE * * *

 

Aviso de campaña de seguridad 18S17/campaña 18V-392 de la NHTSA

 

Sr. Juan Pérez
Calle Principal 123
Ciudad, País 12345

 

Número de identificación del vehículo (VIN):  12345678901234567

 

Ford Motor Company ha determinado que su vehículo presenta un defecto relacionado con la seguridad del motor, con el VIN que aparece más arriba.

Lamentamos esta situación y deseamos asegurarle que, con su ayuda, corregiremos el problema.  Nuestro compromiso, junto con el de su distribuidor, es ofrecerle servicio y apoyo de alto nivel.

¿Cuál es el problema? La soldadura de la brida de la bomba de combustible de alta presión podría agrietarse, lo cual permitiría que dicha bomba se mueva mientras el motor está en funcionamiento.
¿Qué riesgo existe? El movimiento de la bomba de combustible de alta presión podría generar fugas en las tuberías de combustible. Una fuga de combustible en presencia de una fuente de encendido aumenta el riesgo de incendio.
¿Qué medidas adoptarán Ford y su distribuidor? Ford Motor Company ha autorizado a su distribuidor a reemplazar la bomba de combustible de alta presión sin costo alguno (piezas y mano de obra).
¿Cuánto tiempo tomará? El tiempo necesario para reparar será menos de medio día.  Sin embargo, debido a los requisitos de planificación de servicio, es posible que su distribuidor tarde un poco más.
¿Qué debe hacer? Llame a su distribuidor lo antes posible y solicite una cita de servicio para llevar a cabo la campaña 18S17.  Proporcione el VIN a su distribuidor, el cual está impreso debajo de sus datos al comienzo de esta carta.

Si aún no tiene un distribuidor para realizar el servicio, puede acceder a www.Fordowner.com para conocer las direcciones de los distribuidores, ver mapas y obtener las instrucciones para llegar.      

Ford Motor Company le recomienda realizar esta campaña de seguridad en su vehículo.  El propietario del vehículo es responsable de efectuar los arreglos necesarios para llevar a cabo el trabajo.  Ford Motor Company puede negar la cobertura en caso de que el vehículo hubiese sufrido daños por no haber realizado la campaña de manera oportuna.  Por lo tanto, le solicitamos que realice esta campaña lo antes posible.

Tenga presente que:  la ley federal exige que los arrendadores de vehículos que reciban este aviso de campaña envíen una copia del mismo al arrendatario en un plazo de diez días.

NOTA:  puede recibir información sobre las campañas y los programas de satisfacción del cliente a través de la aplicación FordPass.  La aplicación se puede descargar a través de App Store o Google Play.  Adicionalmente, existen otras funciones como reserva y pago de estacionamientos en ciertos lugares, además de control de ciertas funciones en el vehículo (bloqueo y desbloqueo de puertas, arranque remoto) si así está equipado para permitir el control.

¿Qué pasa si usted ya no es el propietario del vehículo? Si usted ya no es el propietario del vehículo y tiene la dirección del propietario actual, le solicitamos que le reenvíe esta carta.

Usted recibió este aviso porque las regulaciones del gobierno exigen el envío de notificaciones al propietario conocido más reciente del registro.  Nuestros registros se basan principalmente en datos estatales y de propiedad, que indican que usted es el propietario actual del vehículo.

¿Podemos hacer algo más por usted? Si tiene problemas para reparar de inmediato su vehículo y sin costo alguno, comuníquese con el Gerente de Servicio de su distribuidor para solicitar ayuda.

PROPIETARIOS MINORISTAS:  Si tiene dudas o preguntas, comuníquese con nuestro Centro de Relación con Clientes Ford al 1-866-436-7332 y uno de nuestros representantes con gusto lo atenderá.  Si desea comunicarse con nosotros a través de Internet, nuestra dirección es:  www.Fordowner.com.

Las personas con problemas de audición pueden llamar al 1-800-232-5952 (TDD).  Los representantes están disponibles de lunes a viernes:  8:00 am a 8:00 pm(hora local).

PROPIETARIOS DE FLOTAS:  Si tiene dudas o preguntas, comuníquese con nuestro Centro de Información a Clientes de flotas al 1-800-34FLEET, elija la opción n.° 3 y uno de nuestros representantes con gusto lo atenderá.  Si desea comunicarse con nosotros a través de Internet, nuestra dirección es:  www.fleet.ford.com.

Los representantes están disponibles de lunes a viernes:  8:00 am a 8:00 pm(hora local).

Si continúa con dificultades para reparar su vehículo en un tiempo razonable o sin cargo, le sugerimos que escriba al Administrador, National Highway Traffic Safety Administration, 1200 New Jersey Ave. S.E., Washington, D.C. 20590 o bien que llame sin cargo a la línea directa de seguridad vehicular al 1-888-327-4236 (TTY: 1-800-424-9153) o visite www.safercar.gov.  Mencione la Campaña de seguridad 18V-392 de la NHTSA.

Gracias por su atención en este asunto sumamente importante.

Ford, División de Servicio al Cliente


Julio de 2018

 

* * * CAMPAÑA DE SEGURIDAD IMPORTANTE * * *

 

Aviso de campaña de seguridad 18S17/campaña 18V-392 de la NHTSA

 

Sr. Juan Pérez
Calle Principal 123
Ciudad, País 12345

 

Número de identificación del vehículo (VIN):  12345678901234567

 

Este aviso se le envía de acuerdo con la Ley nacional de seguridad y tránsito de vehículos de EE. UU.

The Lincoln Motor Company ha determinado que existe un defecto relacionado con la seguridad de su vehículo, con el VIN que aparece más arriba.

Lamentamos esta situación y deseamos asegurarle que, con su ayuda, corregiremos el problema.  Nuestro compromiso, junto con el de su distribuidor, es ofrecerle servicio y apoyo de alto nivel.

¿Cuál es el problema? La soldadura de la brida de la bomba de combustible de alta presión podría agrietarse, lo cual permitiría que dicha bomba se mueva mientras el motor está en funcionamiento.
¿Qué riesgo existe? El movimiento de la bomba de combustible de alta presión podría generar fugas en las tuberías de combustible. Una fuga de combustible en presencia de una fuente de encendido aumenta el riesgo de incendio.
¿Qué harán Lincoln y su distribuidor? The Lincoln Motor Company ha autorizado a su distribuidor a reemplazar la bomba de combustible de alta presión sin costo alguno (piezas y mano de obra).
¿Cuánto tiempo tomará? El tiempo necesario para reparar será menos de medio día.  Sin embargo, debido a los requisitos de planificación de servicio, es posible que su distribuidor tarde un poco más.
¿Qué debe hacer? Llame a su distribuidor lo antes posible para programar una cita de servicio para realizar la campaña 18S17.  Proporcione el VIN a su distribuidor, el cual está impreso debajo de sus datos al comienzo de esta carta.

Los propietarios de vehículos Lincoln que se ven afectados por esta campaña tienen la opción de solicitar el servicio complementario de retiro y entrega Lincoln con un vehículo Lincoln para uso durante el servicio. Solicite el servicio de retiro y entrega Lincoln a través de su distribuidor si desea aprovechar esta oportunidad.

Si aún no tiene un distribuidor para realizar el servicio, puede acceder a www.Lincolnowner.com para conocer las direcciones de los distribuidores, ver mapas y obtener las instrucciones para llegar.      

The Lincoln Motor Company le recomienda realizar esta campaña de seguridad en su vehículo.  El propietario del vehículo es responsable de efectuar los arreglos necesarios para llevar a cabo el trabajo. The Lincoln Motor Company puede negar la cobertura en caso de que el vehículo hubiese sufrido daños por no haber realizado la campaña de manera oportuna.  Por lo tanto, le solicitamos que realice esta campaña lo antes posible.

Tenga presente que:  la ley federal exige que los arrendadores de vehículos que reciban este aviso de campaña envíen una copia del mismo al arrendatario en un plazo de diez días.

NOTA:  puede recibir información sobre las campañas y los programas de satisfacción del cliente a través de la aplicación The Lincoln Way.  La aplicación se puede descargar a través de App Store o Google Play.  Adicionalmente, existen otras funciones como reserva y pago de estacionamientos en ciertos lugares, además de control de ciertas funciones en el vehículo (bloqueo y desbloqueo de puertas, arranque remoto) si así está equipado para permitir el control.

¿Qué pasa si usted

ya no es el propietario del vehículo?

Si usted ya no es el propietario del vehículo y tiene la dirección del propietario actual, le solicitamos que le reenvíe esta carta.

Usted recibió este aviso porque las regulaciones del gobierno exigen el envío de notificaciones al propietario conocido más reciente del registro.  Nuestros registros se basan principalmente en datos estatales y de propiedad, que indican que usted es el propietario actual del vehículo.

¿Podemos hacer algo más por usted? Si tiene problemas para reparar de inmediato su vehículo y sin costo alguno, comuníquese con el Gerente de Servicio de su distribuidor para solicitar ayuda.

PROPIETARIOS MINORISTAS:  Si tiene dudas o preguntas, comuníquese con nuestro Centro de Relación con Clientes al 1-866-436-7332 y uno de nuestros representantes con gusto lo atenderá.  Si desea comunicarse con nosotros a través de Internet, nuestra dirección es:  www.Lincolnowner.com.

Las personas con problemas de audición pueden llamar al 1-800-232-5952 (TDD).  Los representantes están disponibles de lunes a viernes:  8:00 am a 8:00 pm(hora local).

PROPIETARIOS DE FLOTAS:  Si tiene dudas o preguntas, comuníquese con nuestro Centro de Información a Clientes de flotas al 1-800-34FLEET, elija la opción n.° 3 y uno de nuestros representantes con gusto lo atenderá.  Si desea comunicarse con nosotros a través de Internet, nuestra dirección es:  www.fleet.ford.com.

Los representantes están disponibles de lunes a viernes:  8:00 am a 8:00 pm (hora local).

Si continúa con dificultades para reparar su vehículo en un tiempo razonable o sin cargo, le sugerimos que escriba al Administrador, National Highway Traffic Safety Administration, 1200 New Jersey Ave. S.E., Washington, D.C. 20590 o bien que llame sin cargo a la línea directa de seguridad vehicular al 1-888-327-4236 (TTY: 1 800 424 9153) o visite www.safercar.gov.  Mencione la Campaña de seguridad 18V-392 de la NHTSA.

Gracias por su atención en este asunto sumamente importante.

The Lincoln Motor Company


NEW VEHICLE DEMONSTRATION / DELIVERY HOLD – Safety Recall 18S17 Certain 2018 Model Year F-150, Expedition, Navigator Vehicles Equipped with a 3.5L GTDI Engine High-Pressure Fuel Pump Replacement

June 21, 2018

Download (PDF, 441KB)

Download (PDF, 1.92MB)


Download (PDF, 94KB)

Download (PDF, 96KB)

Download (PDF, 95KB)

Download (PDF, 97KB)


Advance Notice – Safety Recall 18S17 – Certain 2018 Model Year F-150, Expedition, Navigator Vehicles Equipped with a 3.5L GTDI EngineHigh-Pressure Fuel Pump Replacement

June 12, 2018

https://static.nhtsa.gov/odi/rcl/2018/RCMN-18V392-0185.pdf

Download (PDF, 53KB)


Recall Acknowledgement

July 9, 2018

https://static.nhtsa.gov/odi/rcl/2018/RCAK-18V392-3152.pdf

Download (PDF, 240KB)


 

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