Safety Recall 18S19 – Brake Line Replacement – 2018 Ford F-650 & F-750

NHTSA Campaign Number: 18V389
Manufacturer Ford Motor Company
Components SERVICE BRAKES, HYDRAULIC
Potential Number of Units Affected 1,474

 

Brake Hose Corrosion May Cause Brake Fluid Leak

A brake fluid leak can reduce brake effectiveness, increasing the risk of a crash.

 

Summary

Ford Motor Company (Ford) is recalling certain 2018 Ford F-650 and F-750 trucks. The brake circuit hose assemblies located between the master cylinder and the hydraulic control unit, may have been manufactured without anti-corrosion plating on the coupling fittings, or “ferrules,” of the hoses. This can lead to premature corrosion, and result in a brake fluid leak.

 

Remedy

Ford will notify owners, and dealers will replace the brake hose assemblies, free of charge. The recall is expected to begin July 9, 2018. Owners may contact Ford customer service at 1-866-436-7332. Ford’s number for this recall is 18S19.

 

Notes

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

 

Check if you Vehicle has a Recall


June 21, 2018

TO: All U.S. Ford and Lincoln Dealers

SUBJECT: NEW VEHICLE DEMONSTRATION / DELIVERY HOLD Safety Recall 18S19
Certain 2018 Model Year F-650 and F-750 Vehicles  Brake Line Replacement

REF : NEW VEHICLE DEMONSTRATION / DELIVERY HOLD – Advance Notice Safety Recall 18S19
Dated June 12, 2018

 

AFFECTED VEHICLES

Vehicle Model Year Assembly Plant Build Dates
F-650 / F-750 2018 Ohio January 26, 2018 through March 13, 2018

Affected vehicles are identified in OASIS and FSA VIN Lists.

 

REASON FOR THIS SAFETY RECALL

The affected vehicles may contain flexible brake line assemblies, located between the master cylinder and the Hydraulic Control Unit (HCU), that do not have the specified anti-corrosion plating on the metal ferrules.  A lack of anti-corrosion plating can lead to premature corrosion of the brake line ferrules.  This can subsequently result in brake fluid leakage, and reduced brake function, increasing the risk of a crash.

 

SERVICE ACTION

Before demonstrating or delivering any new in-stock vehicles involved in this recall, dealers are to replace both flexible brake line assemblies on suspect vehicles.  This service must be performed on all affected vehicles at no charge to the vehicle owner.

 

OWNER NOTIFICATION MAILING SCHEDULE

Owner letters are expected to be mailed the week of July 09, 2018.  Dealers should repair any affected vehicles that arrive at their dealerships, whether or not the customer has received a letter. Dealers should repair any affected vehicles that arrive at their dealerships, whether or not the customer has received a letter.

PLEASE NOTE:

Federal law requires dealers to complete this recall service before a new vehicle is delivered to the buyer or lessee.  Violation of this requirement by a dealer could result in a civil penalty of up to $21,000 per vehicle.  Correct all vehicles in your new vehicle inventory before delivery.

 

ATTACHMENTS

Attachment I: Administrative Information
Attachment II: Labor Allowances and Parts Ordering Information
Attachment III: Technical Information
Owner Notification Letter

 

QUESTIONS & ASSISTANCE

For questions and assistance, contact the Special Service Support Center (SSSC) via the SSSC Web Contact Site.  The SSSC Web Contact Site can be accessed through the Professional Technician Society (PTS) website using the SSSC link listed at the bottom of the OASIS VIN report screen or listed under the SSSC tab.

Sincerely,

 

David J. Johnson


ATTACHMENT I

NEW VEHICLE DEMONSTRATION / DELIVERY HOLD
Safety Recall 18S19
Certain 2018 Model Year F-650 and F-750 Vehicles
Brake Line Replacement

 

OASIS ACTIVATION

OASIS was activated on June 12, 2018.

 

FSA VIN LISTS ACTIVATION

FSA VIN Lists have been available through https://web.fsavinlists.dealerconnection.com on June 12, 2018.  Owner names and addresses will be available by July 24, 2018.

NOTE:  Your FSA VIN Lists may contain owner names and addresses obtained from motor vehicle registration records.  The use of such motor vehicle registration data for any purpose other than in connection with this recall is a violation of law in several states, provinces, and countries.

Accordingly, you must limit the use of this listing to the follow-up necessary to complete this recall.

 

SOLD VEHICLES

  • Owners of affected vehicles will be directed to dealers for repairs.
  • Immediately contact any of your affected customers whose vehicles are not on your VIN list but are identified in OASIS. Give the customer a copy of the Owner Notification Letter (when available) and schedule a service date.
  • Correct other affected vehicles identified in OASIS which are brought to your dealership.
  • Dealers are to prioritize repairs of customer vehicles over repairs of new and used vehicle inventory.

 

STOCK VEHICLES

  • Correct all affected units in your new vehicle inventory before delivery.
  • Use OASIS to identify any affected vehicles in your used vehicle inventory.

 

DEALER-OPERATED RENTAL VEHICLES

The Fixing America’s Surface Transportation (FAST) Act law effective June 2016 prohibits a rental company from selling, renting or leasing vehicles subject to a safety or compliance recall.  Please consult your legal counsel for legal advice.

 

TITLE BRANDED / SALVAGED VEHICLES

Affected title branded and salvaged vehicles are eligible for this recall.

 

OWNER REFUNDS

Refunds are not approved for this program.

 

ADDITIONAL REPAIR (LABOR TIME AND/OR PARTS)

Additional repairs identified as necessary to complete the FSA should be managed as follows:

  • For related damage and access time requirements, refer to the Warranty and Policy Manual – Section 6 – Ford/Lincoln Program Policies – Field Service Actions (FSA) – Related Damage.
  • For vehicles within new vehicle bumper-to-bumper warranty coverage, no SSSC approval is required.
    • F-650/F-750 trucks – 2 years, regardless of miles driven
  • For vehicles outside new vehicle bumper-to-bumper warranty coverage, submit an Approval Request to the SSSC Web Contact Site prior to completing the repair.

 

CLAIMS PREPARATION AND SUBMISSION

  • Enter claims using Dealer Management System (DMS) or One Warranty Solution (OWS) online.
    • When entering claims, select claim type 31: Field Service Action. The FSA number (18S19) is the sub code.
    • For additional claims preparation and submission information, refer to the Recall and Customer Satisfaction Program (CSP) Repairs in the OWS User Guide.
  • Additional labor and/or parts must be claimed as related damage on a separate repair line from the FSA. IMPORTANT: Click the radio button on the Related Damage Indicator.

ATTACHMENT II

NEW VEHICLE DEMONSTRATION / DELIVERY HOLD
Safety Recall 18S19
Certain 2018 Model Year F-650 and F-750 Vehicles
Brake Line Replacement

 

LABOR ALLOWANCES

Description Engine Labor Operation Labor Time
Replace both flexible brake line assemblies 6.8L Gas 18S19B 2.4 Hours
6.7L Diesel 18S19C 2.8 Hours

 

PARTS REQUIREMENTS / ORDERING INFORMATION

Description Part Number Order Quantity Claim Quantity
Brake Line Assembly FC4Z-2234-A 1 1
Brake Line Assembly FC4Z-2A040-A 1 1
Motorcraft® DOT 5.1 Motor Vehicle Brake Fluid PM-21 9 9

Order your parts through normal order processing channels.  To guarantee the shortest delivery time, an emergency order for parts must be placed.

 

DEALER PRICE  

For latest prices, refer to DOES II.

 

PARTS RETENTION AND RETURN

Follow the provisions of the Warranty and Policy Manual, Section 1 – WARRANTY PARTS RETENTION AND RETURN POLICIES.

 

EXCESS STOCK RETURN

Excess stock returned for credit must have been purchased from Ford Customer Service Division in accordance with Policy Procedure Bulletin 4000.


ATTACHMENT III

CERTAIN 2018 MODEL YEAR F-650 and F-750 VEHICLES – BRAKE LINE REPLACEMENT

 

OVERVIEW

The affected vehicles may contain flexible brake line assemblies, located between the master cylinder and the Hydraulic Control Unit (HCU), that do not have the specified anti-corrosion plating on the metal ferrules. A lack of anti-corrosion plating can lead to premature corrosion of the brake line ferrules. This can subsequently result in brake fluid leakage, and reduced brake function, increasing the risk of a crash.

 

SERVICE PROCEDURE

Recommended Tool List:

Recommended Tool List: General Equipment:
1/4″ Ratchet (Power and Hand Tool) Heavy Duty Jack
1/4″ Drive 7mm, 8mm And 10mm Shallow Socket Heavy Duty Jack Stands
1/4″ Drive Torque Wrench Heavy Duty Wheel Dolly
3/8″ Drive Ratchet (Power and Hand Tool) Brake/Clutch System Pressure Bleeder/Filler
3/8″ Drive 14mm and 15mm Crows Feet
3/8″ Drive Torque Wrench
1″ Drive 33mm Deep Impact Socket
1″ Drive 6″ Impact Extension
1″ Drive Torque Wrench
11, 14 and 15mm Line Wrenches
Trim Tool
Wire Brush

 

NOTICE: Make sure that all brake system openings are sealed.

NOTICE: If the fluid is spilled on the paintwork, the affected area must be immediately washed down with cold water.

 

All Vehicles

  1. Open the hood. See Figure 1.

Open the hoodFIGURE 1

 

Vehicles Equipped With A Diesel Engine

  1. Remove the pin-type retainers from the driver side fender rear splash shield. See Figure 2.

pin-type retainersFIGURE 2

 

  1. Remove the three retainers from the driver side fender rear splash shield. See Figure 3.
    • Torque to 93 lb.in (10.5 Nm).

retainers from the driver side fender rear splash shieldFIGURE 3

 

  1. Remove the pin-type retainers from the driver side fender rear splash shield. See Figure 4.

pin-type retainers from the driver side fender rear splash shieldFIGURE 4

 

  1. Remove the pin-type retainers from the driver side fender rear splash shield. See Figure 5.

pin-type retainers from the driver side fender rear splash shieldFIGURE 5

 

  1. Position down the driver side fender rear splash shield. See Figure 6.

driver side fender rear splash shieldFIGURE 6

 

  1. Remove the two retainers and position aside the fender support bracket. See Figure 7.
    • Torque to 93 lb.in (10.5 Nm).

fender support bracketFIGURE 7

 

  1. Loosen the clamp and position the charge air cooler tube aside. See Figure 8.
    • Torque: 106 lb.in (12 Nm).

charge air cooler tubeFIGURE 8

 

All Vehicles

NOTE: Be prepared to capture escaping fluid.

NOTICE: If the fluid is spilled on the paintwork, the affected area must be immediately washed down with cold water.

NOTICE: Do not allow grease, oil, brake fluid or other contaminants to contact the brake pad lining or brake disc. If contamination is on the brake pad lining or brake disc surface, do not clean with metal brake parts cleaner and/or shop towels. Clean the surface using isopropyl alcohol wipes.

  1. Disconnect both brake lines at the master cylinder and position aside. See Figure 9.
    • Torque: 20 lb.ft (27.5 Nm).

brake lines at the master cylinderFIGURE 9

 

  1. Disconnect the brake line from the hydraulic control unit, detach the brake line from the routing clip
    and remove and discard the brake line. See Figure 10.

NOTICE: Care should be taken not to damage or break the routing clip.

  • Torque: 22 lb.ft (30 Nm).

brake line from the hydraulic control unitFIGURE 10

 

  1. Release the pin-type retainer and position aside the power fluid steering lines. See Figure 11.

pin-type retainerFIGURE 11

 

  1. Disconnect the brake line from the hydraulic control unit, detach the brake line from the routing clip
    and remove and discard the brake line. See Figure 12.

NOTICE: Care should be taken not to damage or break the routing clip.

  • Torque: 22 lb.ft (30 Nm).

brake line from the hydraulic control unitFIGURE 12

 

  1. To install, reverse the removal procedure.
  2. Bleed the brake system. Refer to: Brake System Pressure Bleeding (206-00A Brake System – General Information – Vehicles With: Hydraulic Brakes, General Procedures).

July 2018

 

* * * IMPORTANT SAFETY RECALL * * *

 

Safety Recall Notice 18S19/ NHTSA Recall 18V-389

 

Mr. John Sample
123 Main Street
Anywhere, USA 12345

 

Your Vehicle Identification Number (VIN):  12345678901234567

 

This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act.

Ford Motor Company has decided that a defect which relates to motor vehicle safety exists in your vehicle, with the VIN shown above.

We apologize for this situation and want to assure you that, with your assistance, we will correct this condition.  Our commitment, together with your dealer, is to provide you with the highest level of service and support.

What is the issue? On your vehicle, certain flexible brake line assemblies located between the master cylinder and the Hydraulic Control Unit (HCU) may not have the specified anti-corrosion plating on some of the ferrules, which are coupling fittings that attach a rubber hose to metal tubes.
What is the risk? A lack of anti-corrosion plating can lead to premature corrosion of the ferrules.  This may result in brake fluid leakage, and reduced brake function, increasing the risk of a crash.
What will Ford and your dealer do? Ford Motor Company has authorized your dealer to replace the flexible brake line assemblies located between the master cylinder and the Hydraulic Control Unit (HCU) free of charge (parts and labor).
How long will it take? The time needed for this repair is less than one-half day.  However, due to service scheduling requirements, your dealer may need your vehicle for a longer period of time.
What should you do? Please call your dealer without delay and request a service date for Recall 18S19. Provide the dealer with your VIN, which is printed near your name at the beginning of this letter.

If you do not already have a servicing dealer, you can access www.Fordowner.com for dealer addresses, maps, and driving instructions. Ford Motor Company wants you to have this safety recall completed on your vehicle.  The vehicle owner is responsible for making arrangements to have the work completed. Ford Motor Company can deny coverage for any vehicle damage that may result from the failure to have this recall performed on a timely basis.  Therefore, please have this recall performed as soon as possible.

Please note:  Federal law requires that any vehicle lessor receiving this recall notice must forward a copy of this notice to the lessee within ten days.

NOTE:  You can receive information about Recalls and Customer Satisfaction Programs through our FordPass App.  The app can be downloaded through the App Store or Google Play.  In addition there are other features such as reserving and paying for parking in certain locations and controlling certain functions on your vehicle (lock or unlock doors, remote start) if it is equipped to allow control.

What if you no longer own this vehicle? If you no longer own this vehicle, and have an address for the current owner, please forward this letter to the new owner.

You received this notice because government regulations require that notification be sent to the last known owner of record.  Our records are based primarily on state registration and title data, which indicate that you are the current owner.

Can we assist you further? If you have difficulties getting your vehicle repaired promptly and without charge, please contact your dealership’s Service Manager for assistance.

RETAIL OWNERS:  If you have questions or concerns, please contact our Ford Customer Relationship Center at 1-866-436-7332 and one of our representatives will be happy to assist you.  If you wish to contact us through the Internet, our address is:  www.Fordowner.com.

For the hearing impaired call 1-800-232-5952 (TDD).  Representatives are available Monday through Friday:  8:00AM – 8:00PM(Eastern Time).

FLEET OWNERS:  If you have questions or concerns, please contact our Fleet Customer Information Center at 1-800-34-FLEET, choose Option #3, and one of our representatives will be happy to assist you.  If you wish to contact us through the Internet, our address is:  www.fleet.ford.com.

Representatives are available Monday through Friday:  8:00AM – 8:00PM (Eastern Time).

MOTORHOME OWNERS:  If you have questions or concerns, please contact our Motorhome Customer Assistance Center toll free at 1-866-906-9811.  Representatives are available 24 hours a day.

If you are still having difficulty getting your vehicle repaired in a reasonable time or without charge, you may write the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Ave. S.E., Washington, D.C. 20590 or call the toll free Vehicle Safety Hotline at 1-888-327-4236 (TTY: 1-800-424-9153) or go to www.safercar.gov.  Reference NHTSA Safety Recall 18V-389.

Thank you for your attention to this important matter.

Ford Customer Service Division


Julio de 2018

 

* * * CAMPAÑA DE SEGURIDAD IMPORTANTE * * *

 

Aviso de campaña de seguridad 18S19/campaña de la 18V-389 NHTSA

 

Sr. Juan Pérez
Calle Principal 123
Ciudad, País 12345

 

Número de identificación del vehículo (VIN):  12345678901234567

 

Este aviso se le envía de acuerdo con la Ley nacional de seguridad y tránsito de vehículos de EE. UU.

Ford Motor Company ha determinado que su vehículo presenta un defecto relacionado con la seguridad del motor, con el VIN que aparece más arriba.

Lamentamos esta situación y deseamos asegurarle que, con su ayuda, corregiremos el problema.  Nuestro compromiso, junto con el de su distribuidor, es ofrecerle servicio y apoyo de alto nivel.

¿Cuál es el problema? En su vehículo, ciertos ensambles de la tubería flexible del freno ubicados entre el cilindro maestro y la unidad de control hidráulico (HCU) podrían no tener las placas anticorrosión especificadas en algunas de las virolas, que son conexiones que unen una manguera de hule con tubos de metal.
¿Qué riesgo existe? La ausencia de placas anticorrosión podía ocasionar corrosión prematura de las virolas.  Esto podría traducirse en una fuga del líquido de frenos y una menor función del freno, lo cual aumenta el riesgo de sufrir un choque.
¿Qué medidas adoptarán Ford y su distribuidor? Ford Motor Company ha autorizado a su distribuidor a reemplazar los ensambles de las tuberías flexibles de los frenos ubicadas entre el cilindro maestro y la unidad de control hidráulico (HCU) sin costo alguno para usted (piezas y mano de obra).
¿Cuánto tiempo tomará? El tiempo necesario para reparar será menos de medio día.  Sin embargo, debido a los requisitos de planificación de servicio, es posible que el distribuidor tarde un poco más.
¿Qué debe hacer? Llame a su distribuidor lo antes posible y solicite una cita de servicio para llevar a cabo la campaña 18S19. Proporcione el VIN a su distribuidor, el cual está impreso debajo de sus datos al comienzo de esta carta.

Si aún no tiene un distribuidor para realizar el servicio, puede acceder a www.Fordowner.com para conocer las direcciones de los distribuidores, ver mapas y obtener las instrucciones para llegar.      

Ford Motor Company le recomienda realizar esta campaña de seguridad en su vehículo.  El propietario del vehículo es responsable de efectuar los arreglos necesarios para llevar a cabo el trabajo. Ford Motor Company puede negar la cobertura en caso de que el vehículo hubiese sufrido daños por no haber realizado la campaña de manera oportuna.  Por lo tanto, le solicitamos que realice esta campaña lo antes posible.

Tenga presente que:  la ley federal exige que los arrendadores de vehículos que reciban este aviso de campaña envíen una copia del mismo al arrendatario en un plazo de diez días.

NOTA:  puede recibir información sobre las campañas y los programas de satisfacción del cliente a través de la aplicación FordPass.  La aplicación se puede descargar a través de App Store o Google Play.  Adicionalmente, existen otras funciones como reserva y pago de estacionamientos en ciertos lugares, además de control de ciertas funciones en el vehículo (bloqueo y desbloqueo de puertas, arranque remoto) si así está equipado para permitir el control.

¿Qué pasa si usted

ya no es el propietario del vehículo?

Si usted ya no es el propietario del vehículo y tiene la dirección del propietario actual, le solicitamos que le reenvíe esta carta.

Usted recibió este aviso porque las regulaciones del gobierno exigen el envío de notificaciones al propietario conocido más reciente del registro.  Nuestros registros se basan principalmente en datos estatales y de propiedad, que indican que usted es el propietario actual del vehículo.

¿Podemos hacer algo más por usted? Si tiene problemas para reparar de inmediato su vehículo y sin costo alguno, comuníquese con el Gerente de Servicio de su distribuidor para solicitar ayuda.

PROPIETARIOS MINORISTAS:  Si tiene dudas o preguntas, comuníquese con nuestro Centro de Relación con Clientes Ford al 1-866-436-7332 y uno de nuestros representantes con gusto lo atenderá.  Si desea comunicarse con nosotros a través de Internet, nuestra dirección es:  www.Fordowner.com.

Las personas con problemas de audición pueden llamar al 1-800-232-5952 (TDD).  Los representantes están disponibles de lunes a viernes:  8:00 am a 8:00 pm(hora local).

PROPIETARIOS DE FLOTAS:  Si tiene dudas o preguntas, comuníquese con nuestro Centro de Información a Clientes de flotas al 1-800-34FLEET, elija la opción n.° 3 y uno de nuestros representantes con gusto lo atenderá.  Si desea comunicarse con nosotros a través de Internet, nuestra dirección es:  www.fleet.ford.com.

Los representantes están disponibles de lunes a viernes:  8:00 am a 8:00 pm(hora local).

PROPIETARIOS DE CASAS RODANTES:  si tiene dudas o preguntas, comuníquese con nuestro Centro de Asistencia a Clientes de Casas Rodantes sin cargo al 1-866-906-9811.  Los representantes se encuentran disponibles las 24 horas del día.

Si continúa con dificultades para reparar su vehículo en un tiempo razonable o sin cargo, le sugerimos que escriba al Administrador, National Highway Traffic Safety Administration, 1200 New Jersey Ave. S.E., Washington, D.C. 20590 o bien que llame sin cargo a la línea directa de seguridad vehicular al 1-888-327-4236 (TTY: 1-800-424-9153) o visite www.safercar.gov.  Mencione la Campaña de seguridad 18V-389 de la NHTSA.

Gracias por su atención en este asunto sumamente importante.

Ford, División de Servicio al Cliente


Safety Recall 18S19

June 21, 2018

Download (PDF, 355KB)

Download (PDF, 2.39MB)


Download (PDF, 96KB)

Download (PDF, 97KB)


Advance Notice – Safety Recall 18S19 – Certain 2018 Model Year F-650 and F-750 Vehicles Brake Line Replacement

June 12, 2018

https://static.nhtsa.gov/odi/rcl/2018/RCMN-18V389-0922.pdf

Download (PDF, 51KB)


Recall Acknowledgement

July 9, 2018

https://static.nhtsa.gov/odi/rcl/2018/RCAK-18V389-3904.pdf

Download (PDF, 381KB)


 

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