Safety Recall 17S40 – Seat Track Pivot Link Bolt Inspection and Repair – 2016 Ford F-150 & Explorer

NHTSA Campaign Number: 17V767
Manufacturer Ford Motor Company
Components SEATS
Potential Number of Units Affected 177,264

 

Front Seat Adjuster Pivot Bolts may Loosen

In the event of a crash, a seat occupant that is not properly restrained has an increased risk of injury.

 

Summary

Ford Motor Company (Ford) is recalling certain 2016 F-150 and Explorer vehicles. Loose power seat adjuster pivot bolts may cause the front seat cushions to detach and not properly restrain the seat occupant in the event of a crash.

 

Remedy

Ford will notify owners, and dealers will inspect the tightness of the power seat track upper pivot link bolt, either applying threadlocker or replacing the lift link and hardware, free of charge. Interim letters are expected to go out January 15, 2018. Owners will receive a second notice when the remedy becomes available. Owners may contact Ford customer service at 1-866-436-7332. Ford’s number for this recall is 17S40.

 

Notes

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

 

Check if your Vehicle has a Recall

 

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March 1, 2018

TO: All U.S. Ford and Lincoln Dealers

SUBJECT: NEW VEHICLE DEMONSTRATION / DELIVERY HOLD – Safety Recall 17S40 – Supplement #1
Certain 2016 Model Year F-150 and Explorer Vehicles Equipped with Power Seats
Seat Track Pivot Link Bolt Inspection and Repair

 

New! REASON FOR THIS SUPPLEMENT

• A permanent repair is now available for all affected vehicles.
• A new pivot link service kit has been added to the parts requirements/ordering information section.
• The Technical Information has been updated for installation of the new pivot link service kit.

 

AFFECTED VEHICLES

Vehicle	Model Year	Assembly Plant	Build Dates
F-150	2016	Dearborn	January 22, 2016 through April 19, 2016
		Kansas City
Explorer		Chicago

 

Affected vehicles are identified in OASIS and FSA VIN Lists.

 

REASON FOR THIS SAFETY RECALL

In some of the affected vehicles, the seat track pivot link bolt for the front power seat may loosen and/or fall out.  A front seat cushion with a missing seat track pivot link bolt may experience increased movement in a crash and may not properly restrain occupants, increasing the risk of injury.

 

New! SERVICE ACTION

Before demonstrating or delivering any new in-stock vehicles involved in this recall, dealers are to measure the torque of the seat track pivot link bolt.

• If the bolt passes the torque inspection, dealers will remove and clean the bolt, apply new threadlocker, and reinstall the bolt to the specified torque.
• If the bolt fails the torque inspection, dealers are to replace the suspect seat track pivot link and related hardware using a new pivot link service kit.

This service must be performed on all affected vehicles at no charge to the vehicle owner.

 

New! OWNER NOTIFICATION MAILING SCHEDULE

Owner letters are expected to be mailed the week of March 5, 2018.  Dealers should repair any affected vehicles that arrive at their dealerships, whether or not the customer has received a letter.

PLEASE NOTE:

Federal law requires dealers to complete this recall service before a new vehicle is delivered to the buyer or lessee.  Violation of this requirement by a dealer could result in a civil penalty of up to $21,000 per vehicle.  Correct all vehicles in your new vehicle inventory before delivery.

 

New! ATTACHMENTS

Attachment I: Administrative Information
Attachment II: Labor Allowances and Parts Ordering Information
Attachment III: Technical Information
Owner Notification Letter
Recall Reimbursement Plan

 

QUESTIONS & ASSISTANCE

For questions and assistance, contact the Special Service Support Center (SSSC) via the SSSC Web Contact Site.  The SSSC Web Contact Site can be accessed through the Professional Technician Society (PTS) website using the SSSC link listed at the bottom of the OASIS VIN report screen or listed under the SSSC tab.

Sincerely,

 

David J. Johnson

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ATTACHMENT I

NEW VEHICLE DEMONSTRATION / DELIVERY HOLD –
Safety Recall 17S40 – Supplement #1
Certain 2016 Model Year F-150 and Explorer Vehicles Equipped with Power Seats
Seat Track Pivot Link Bolt Inspection and Repair

 

OASIS ACTIVATION

OASIS was activated on December 1, 2017.

 

FSA VIN LISTS ACTIVATION

FSA VIN Lists was made available through https://web.fsavinlists.dealerconnection.com on  December 1, 2017.  Owner names and addresses will be available by March 16, 2018.

NOTE:  Your FSA VIN Lists may contain owner names and addresses obtained from motor vehicle registration records.  The use of such motor vehicle registration data for any purpose other than in connection with this recall is a violation of law in several states, provinces, and countries.

Accordingly, you must limit the use of this listing to the follow-up necessary to complete this recall.

 

SOLD VEHICLES

• Owners of affected vehicles will be directed to dealers for repairs.
• Immediately contact any of your affected customers whose vehicles are not on your VIN list but are identified in OASIS. Give the customer a copy of the Owner Notification Letter (when available) and schedule a service appointment.
• Correct other affected vehicles identified in OASIS which are brought to your dealership.
• Dealers are to prioritize repairs of customer vehicles over repairs of new and used vehicle inventory.

 

STOCK VEHICLES

• Correct all affected units in your new vehicle inventory before delivery.
• Use OASIS to identify any affected vehicles in your used vehicle inventory.

 

DEALER-OPERATED RENTAL VEHICLES

The Fixing America’s Surface Transportation (FAST) Act law effective June 2016 prohibits a rental company from selling, renting or leasing vehicles subject to a safety or compliance recall.  Please consult your legal counsel for legal advice.

 

TITLE BRANDED / SALVAGED VEHICLES

Affected title branded and salvaged vehicles are eligible for this recall.

 

OWNER REFUNDS

• This safety recall must be performed, even if the owner has paid for a previous repair. Claiming a refund will not close the recall on the vehicle. 
• Ford Motor Company is offering a refund for owner-paid repairs covered by this recall if the repair was performed prior to the date indicated in the reimbursement plan, which is posted with this bulletin. Owners are directed to seek reimbursement through authorized dealers or, at their option, directly through Ford Motor Company at P.O. Box 6251, Dearborn, MI 481216251.
• Dealers are also pre-approved to refund owner-paid emergency repairs that were performed away from an authorized servicing dealer after the end date specified in the reimbursement plan. Non-covered repairs, or those judged by Ford to be excessive, will not be reimbursed.
• Refunds will only be provided for the cost associated with replacement of the power seat track for damage as a result of a loose or missing seat track pivot link kit.

 

RENTAL VEHICLES  

Rental vehicles are not approved for this program.

 

ADDITIONAL REPAIR (LABOR TIME AND/OR PARTS)

Additional repairs identified as necessary to complete the FSA should be managed as follows:

• For related damage and access time requirements, refer to the Warranty and Policy Manual – Section 6 – Ford/Lincoln Program Policies – Field Service Actions (FSA) – Related Damage.
• For vehicles within new vehicle bumper-to-bumper warranty coverage, no SSSC approval is required.
  • Ford vehicles – 3 years or 36,000 miles
• For vehicles outside new vehicle bumper-to-bumper warranty coverage, submit an Approval Request to the SSSC Web Contact Site prior to completing the repair.

 

CLAIMS PREPARATION AND SUBMISSION

• Enter claims using Dealer Management System (DMS) or One Warranty Solution (OWS) online.
  • When entering claims, select claim type 31: Field Service Action. The FSA number (17S40) is the sub code.
  • For additional claims preparation and submission information, refer to the Recall and Customer Satisfaction Program (CSP) Repairs in the OWS User Guide.
• Additional labor and/or parts must be claimed as related damage on a separate repair line from the FSA. IMPORTANT: Click the radio button on the Related Damage Indicator.
• Submit refunds on a separate repair line.
  • Program Code:  17S40                –  Misc. Expense:  ADMIN
  • Misc. Expense:  REFUND          –  Misc. Expense:  0.2 Hrs.

Multiple refunds should be submitted on one repair line and the

• Provision for TA-26 Red High-Strength Threadlocker (or equivalent): Submit on the same repair line.
  • Program Code: 17S40                   –  Expense:  OTHER
  • Expense: Claim up to $1.00

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ATTACHMENT II

NEW VEHICLE DEMONSTRATION / DELIVERY HOLD –
Safety Recall 17S40 – Supplement #1
Certain 2016 Model Year F-150 and Explorer Vehicles Equipped with Power Seats
Seat Track Pivot Link Bolt Inspection and Repair

                                    

New! LABOR ALLOWANCES (claim one)

Description	Labor Operation	Labor Time
All Front Power Seats Pass Pivot Link Bolt Torque Inspection Vehicles where the power driver and passenger seats PASS inspection.  Includes time to perform the inspection and apply threadlocker to driver and passenger power seat track pivot link bolts.	17S40B	0.3
Replace the Driver and Passenger Seat Track Pivot Links Vehicles equipped with a power driver and passenger seat that both FAIL inspection.  NOTE:  This labor operation may also be used for vehicles that previously had the interim repair completed on both the driver and passenger seat.	17S40D	0.5
Replace Passenger Seat Track Pivot Link Vehicles equipped with a power passenger seat that FAILED inspection, but the driver seat PASSES inspection.  Includes adding threadlocker to the pivot link bolt for the driver seat that passes inspection. NOTE:  This labor operation may also be used for vehicles that previously had the interim repair completed on the passenger side.	17S40E	0.4
Replace Drivers Seat Track Pivot Link  Vehicles equipped with a driver seat that FAILED inspection, but the passenger seat (if equipped) PASSES inspection. Includes adding threadlocker to the pivot link bolt for the passenger seat (if equipped) that passes inspection.  NOTE:  This labor operation may also be used for vehicles that previously had the interim repair completed on the driver seat.	17S40F	0.4

 

New! PARTS REQUIREMENTS / ORDERING INFORMATION

Part Number	Description	Order Quantity	Claim Quantity
TA-26	Red High-Strength Threadlocker (one tube can be used for multiple repairs)	Claim as Misc. Expense:  OTHER
Loctite 262
or equivalent
FL3Z-1560001-A	Seat Track Pivot Link Service Kit (services 1 seat)	1-2	1-2

 

The DOR/COR number for this recall is 51108.

Order your parts through normal order processing channels.  To guarantee the shortest delivery time, an emergency order for parts must be placed.

 

DEALER PRICE  

For latest prices, refer to DOES II.

 

PARTS RETENTION AND RETURN

Follow the provisions of the Warranty and Policy Manual, Section 1 – WARRANTY PARTS RETENTION AND RETURN POLICIES.

 

EXCESS STOCK RETURN

Excess stock returned for credit must have been purchased from Ford Customer Service Division in accordance with Policy Procedure Bulletin 4000.

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ATTACHMENT III

CERTAIN 2016 F-150 AND EXPLORER VEHICLES EQUIPPED WITH POWER SEATS — SEAT TRACK PIVOT LINK BOLT INSPECTION AND REPAIR

 

OVERVIEW

In some of the affected vehicles, the seat track pivot link bolt for the front power seat may loosen and/or fall out. A front seat cushion with a missing seat track pivot link bolt may experience increased movement in a crash and may not properly restrain occupants, increasing the risk of injury.

 

SERVICE PROCEDURE

Recommended Tool List:

General Tools	General Equipment
6″ (152 mm) Flat Blade Screwdriver	Work Light
Small Needle Nose Pliers
1/4″ Ratchet
1/4″ Power Ratchet
1/4″ Torque Wrench
1/4″ drive T-20 Torx™ bit
1/4″ drive stubby T-45 Torx™ bit

 

NOTE: This procedure applies to front power seats only. Manual seats are not applicable to this service action.

 

SEAT TRACK PIVOT LINK BOLT TORQUE INSPECTION

1. Check warranty history on the vehicle.

Did the vehicle previously fail the pivot link torque inspection and/or have the interim repair completed on one or more seats under this recall?

• Yes – Proceed to the Pivot Link Replacement Procedure on Page 5 for the seat or seats that previously failed the torque inspection and/or had the interim repair completed.
• No – Proceed to step 2.

2. Is the vehicle equipped with a power passenger seat?
   • Yes – Perform the following procedure on both the driver and passenger seat.
   • No – Perform the following procedure on only the drivers seat.

NOTE: The affected seat track pivot link will be located on the outboard side of the drivers seat, and the inboard side for the passenger seat. See Figure 1.

NOTE: Center console is removed for clarity.

FIGURE 1

 

3. Position the seat to the highest position, then lower the seat approximately 1 in (25 mm).
4. Remove the side shield from the driver seat. Please follow the Workshop Manual (WSM) procedures in Section 501-10A – Front Seat Control Switch.

NOTE: It is not necessary to remove the side shield on the passenger seat since the bolt that is being serviced is located on the inboard side of the seat frame.

NOTE: It is not necessary to remove the seat control knobs or seat control switches from the side shield.

NOTE: This procedure should be performed with the seat installed in the vehicle. The use of a 1/4″ drive stubby T-45 Torx™ bit makes removal and installation of the passenger side pivot link fasteners significantly easier.

5. Check the upper pivot link bolt break-away torque. Using a torque wrench set to 10 Nm (7 ft-lb), attempt to loosen the seat track upper pivot link bolt. See Figure 1.

NOTE: If the seat track pivot link bolt is missing, proceed to the Pivot Link Replacement Procedure on Page 5.

• Did the torque wrench activate before the bolt or bolts started to loosen?
  • Yes – Proceed to Step 6.
  • No – Proceed to the Pivot Link Replacement Procedure on Page 5 for the seat or seats the torque wrench does not activate on before the bolt starts to move.

6. Remove the seat track upper pivot link bolt. See Figures 1 and 2.

FIGURE 2

 

7. Inspect the seat track upper pivot link bolt bushing for signs of wear or damage. See Figure 3.
   • Is wear or damage present?
     • Yes – Proceed to the Pivot Link Replacement Procedure on Page 5.
     • No – Proceed to Step 8.

FIGURE 3

 

8. Using a wire brush, remove any remaining threadlocker from the pivot link bolt threads.
9. Apply Motorcraft TA-26 Threadlocker or equivalent to the pivot link bolt threads.
10. Align the pivot link to seat track holes, reinstall the seat track pivot link bolt and torque to 22 Nm (16 ft-lb). To assist in starting the bolt, wiggle the seat cushion frame by hand until the bolt can be started.

NOTE: Proper alignment of the pivot link and seat frame components is crucial to allow the shoulder of the bolt to be inserted far enough into the bushing so the threads of bolt can thread into the seat frame.

11. Reinstall the driver seat side shield. Please follow the WSM procedures in Section 501-10A – Front Seat Control Switch.

 

PIVOT LINK REPLACEMENT PROCEDURE

To view a video demonstration of this repair procedure, click the video icon. 

 

NOTE: This procedure should be performed with the seat installed in the vehicle. The use of a 1/4″ drive stubby T-45 Torx™ bit makes removal and installation of the passenger side pivot link fasteners significantly easier.

1. Remove the seat track pivot link bolts and pivot link. See Figure 4.

FIGURE 4

 

2. Remove the upper pivot link bushing. See Figure 5.

FIGURE 5

 

3. Install the new upper pivot link bushing. See Figure 5.
4. Install the new pivot link. See Figure 4.
5. Apply Motorcraft TA-26 Threadlocker or equivalent to the upper pivot link bolt threads.
6. Install the new pivot link bolts.
   • Torque the upper bolt to 22 Nm (16 ft-lb).
   • Torque the lower bolt to 28 Nm (21 ft-lb).

NOTE: Proper alignment of the pivot link and seat frame components is crucial to allow the shoulder of the bolt to be inserted far enough into the bushing so the threads of the bolt can be threaded into the seat frame. To assist in starting the bolt, wiggle the seat cushion by hand until the bolt shoulder can be inserted far enough into the seat frame to start the bolt.

7. Reinstall the driver seat side shield, following the front seat control switch procedure. Please follow the WSM procedures in Section 501-10A.

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Ford Motor Company
Recall Reimbursement Plan for 17S40

 

Ford and Lincoln dealers are in the best position to quickly and efficiently process reimbursement requests.  However, federal legislation requires all motor vehicle manufacturers to establish processes through which customers may seek recall reimbursement directly from the manufacturer or from the dealers.

Regarding the specific reimbursement plan for Recall # 17S40, owners who have paid for service to remedy the defect or noncompliance must have had that service performed prior to February 2, 2018. After this date, if repairs related to this recall are performed by a non-Ford repair facility in an emergency situation, customers must submit any refund requests through their dealership.  As required by this federal regulation, Ford Motor Company submitted the details of its latest General Recall Reimbursement Plan in a letter to the National Highway Traffic Safety Administration (NHTSA) in February 2015.  The following is the text of that letter and the Plan:

 

General Recall Reimbursement Plan
(As submitted to the NHTSA)

Pursuant to the requirements set forth in 49 CFR Part 573 and Part 577 of the Code of Federal Regulations, Ford Motor Company (Ford) is submitting required information pertaining to our general reimbursement plan for the cost of remedies paid for by vehicle owners before they are notified of a related safety recall.

Set forth below is Ford’s general plan to reimburse owners and purchasers for costs incurred for remedies in advance of notification of potential safely-related defects or noncompliances pursuant to Part 573.6 (c)(8)(i).  This plan has not changed since our February 20, 2015 submission.

 

Reimbursement Notification

Ford’s notice to a vehicle owner in accordance with 49 CFR Part 577 will indicate that Ford is offering a refund if the owner paid to have service to remedy the defect or noncompliance prior to a specified ending date.  In accordance with Part 573.13 (c)(2), this ending date will be defined as a minimum of ten calendar days after the date on which Ford mailed the last of its Part 577 notifications to owners, and will be indicated in the specific reimbursement plan available to owners for an individual recall.  This notice will direct owners to seek eligible reimbursement through authorized dealers or, at their option, directly through Ford at the following address:

Ford Motor Company
P.O. Box 6251
Dearborn, MI  48121-6251

 

Ford notes that this rule allows for the identification of a beginning date for reimbursement eligibility.  Under the rule, an owner who paid to remedy the defect or noncompliance prior to the identified beginning date would not be eligible for reimbursement.  Ford generally has not established such a beginning date for reimbursement eligibility and does not presently anticipate changing this general policy.  However, in any case where Ford determines a beginning date is appropriate, Ford will indicate that date in the owner notice.  As permitted by 577.11(e), Ford may not include a reimbursement notification when all vehicles are well within the warranty period, subject to approval by the agency.

 

Costs to be Reimbursed

For vehicles, reimbursement will not be less than the lesser of:

• The amount paid by the owner for the remedy that specifically addressed and was reasonably necessary to correct the defect or noncompliance that is the subject of the recall, or
• The cost of parts for the remedy (to be no more than the manufacturer’s list retail price for authorized part(s), plus associated labor at local labor rates, miscellaneous fees (such as disposal of waste) and taxes.

For replacement equipment, reimbursement will be the amount paid by the owner for the replacement item (limited by the amount of the retail list price of the defective or noncompliant item that was replaced, plus taxes, where the brand or model purchased by the owner was different than the brand or model that was the subject of the recall).  If the item of motor vehicle equipment was repaired, the reimbursement provisions identified above for vehicles will apply.

Ford notes that costs incurred by the owner within the period during which Ford’s original or extended warranty would have provided for a free repair of the problem will not be eligible for reimbursement, as provided by Part 573.13 (d)(1).

 

Entities Authorized to Provide Reimbursement

Ford will continue to use authorized dealers to reimburse owners under the specific reimbursement plans for a particular recall, and will encourage owners to pursue requests for reimbursement directly through dealers to expedite reimbursement.  Ford will also provide a mailing address to which customers can, at their option, send requests for reimbursement directly to Ford, as previously noted.  Requests for reimbursement sent directly to Ford may take up to 60 days to process.  Whether the owner chooses to pursue reimbursement requests through a dealer or directly through Ford, the owner will be directed to submit the required documentation, upon which reimbursement eligibility will be determined.

 

Required Documentation

The reimbursement determination will depend upon the information provided by the customer.  Consistent with Part 573.13 (d)(4) the following information must be submitted:

• Claimant name and address
• Vehicle make, model, and model year
• Vehicle identification number (VIN) and, for replacement equipment, a description of such equipment or, for tires, the model, size and TIN (DOT code)
• Identification of the recall number (either the Ford recall number or the NHTSA recall number)
• Identification of the owner of the recalled vehicle at the time that the pre-notification remedy was obtained
• An original receipt for the pre-notification remedy that includes a breakdown of the amount for parts, labor, other costs and taxes, including costs for the replacement item. Where the receipt covers work other than to address the recall or noncompliance, Ford may require the claimant to separately identify costs that are eligible for reimbursement.
• If the remedy was obtained during the warranty period, documentation indicating that the warranty was not honored or the warranty repair did not correct the problem related to the recall.

Failure to submit all of the above information may result in denial of the reimbursement request.

 

Additional Information

The Part 577 required owner notice will provide a toll-free telephone number through which specific information about the reimbursement plan can be requested from Ford.  This general reimbursement plan will be incorporated into notifications pursuant to Part 573.6 by reference.  Information specific to an individual recall also may be incorporated into the Part 573.6 notification.

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March 2018

* * * IMPORTANT SAFETY RECALL * * *
Safety Recall Notice 17S40 / NHTSA Recall 17V-767

 

Mr. John Sample
123 Main Street
Anywhere, USA 12345

 

Your Vehicle Identification Number (VIN):  12345678901234567

 

This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act.

Ford Motor Company has decided that a defect which relates to motor vehicle safety exists in your vehicle, with the VIN shown above.

We apologize for this situation and want to assure you that, with your assistance, we will correct this condition.  Our commitment, together with your dealer, is to provide you with the highest level of service and support.

What is the issue?	On your vehicle, the seat track pivot link bolt securing the front seat cushions may loosen and/or fall out.
What is the risk?	A front seat cushion with a missing pivot link bolt may experience increased movement in a crash and may not properly restrain occupants, increasing the risk of injury.
What will Ford and your dealer do?	Parts are now available to repair your vehicle.  Ford Motor Company has authorized your dealer to check the pivot link bolt torque and replace the pivot link and related hardware as needed free of charge (parts and labor).
How long will it take?	The time needed for this repair is less than one half day.  However, due to service scheduling requirements, your dealer may need your vehicle for a longer period of time.
What should you do?	Please call your dealer without delay to schedule a service appointment for             Recall 17S40.  Provide the dealer with your VIN, which is printed near your           name at the beginning of this letter. If you do not already have a servicing dealer, you can access www.Fordowner.com for dealer addresses, maps, and driving instructions. Ford Motor Company wants you to have this safety recall completed on your vehicle.  The vehicle owner is responsible for making arrangements to have the work completed. Ford Motor Company can deny coverage for any vehicle damage that may result from the failure to have this recall performed on a timely basis.  Therefore, please have this recall performed as soon as possible. Please note:  Federal law requires that any vehicle lessor receiving this recall notice must forward a copy of this notice to the lessee within ten days. NOTE:  You can receive information about Recalls and Customer Satisfaction Programs through our FordPass App. The app can be downloaded through the App Store or Google Play. In addition there are other features such as reserving and paying for parking in certain locations and controlling certain functions on your vehicle (lock or unlock doors, remote start) if it is equipped to allow control.
Have you previously paid for this repair?	If you have previously paid for a repair that addresses the issue described in this letter, you still need to have this recall performed to ensure the correct parts were used. You may be eligible for a refund of previously paid repairs.  Refunds will only be provided for service related to replacement of the power seat track for a loose or missing pivot link bolt.  To verify eligibility and expedite reimbursement, give your paid original receipt to your dealer. Refund requests may also be sent directly to Ford Motor Company.  To request your refund from Ford, send the refund request with all required documentation, including your original repair receipt (no photocopies), to Ford Motor Company at P.O. Box 6251, Dearborn, Michigan 48121-6251. Refund requests mailed to this address may take up to 60 days to process.  Your original receipt will be returned to you. Detailed information regarding eligibility for Ford’s reimbursement program and documentation requirements may be obtained by contacting the Ford Customer Relationship Center at 1-866-436-7332.
What if you no longer own this vehicle?	If you no longer own this vehicle, and have an address for the current owner, please forward this letter to the new owner. You received this notice because government regulations require that notification be sent to the last known owner of record.  Our records are based primarily on state registration and title data, which indicate that you are the current owner.
Can we assist you further?	If you have difficulties getting your vehicle repaired promptly and without charge, please contact your dealership’s Service Manager for assistance. RETAIL OWNERS:  If you have questions or concerns, please contact our Ford Customer Relationship Center at 1-866-436-7332 and one of our representatives will be happy to assist you.  If you wish to contact us through the Internet, our address is:  www.Fordowner.com. For the hearing impaired call 1-800-232-5952 (TDD).  Representatives are available Monday through Friday:  8:00AM – 8:00PM(Eastern Time). Can we assist you FLEET OWNERS:  If you have questions or concerns, please contact our further?           Fleet Customer Information Center at 1-800-34-FLEET, choose Option #3, and one of our representatives will be happy to assist you.  If you wish to contact us through the Internet, our address is:  www.fleet.ford.com. Representatives are available Monday through Friday:  8:00AM – 8:00PM (Eastern Time). If you are still having difficulty getting your vehicle repaired in a reasonable time or without charge, you may write the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Ave. S.E., Washington, D.C. 20590 or call the toll free Vehicle Safety Hotline at 1-888-327-4236 (TTY: 1-800-424-9153) or go to www.safercar.gov.  Reference NHTSA Safety Recall 17V-767.

 

Thank you for your attention to this important matter.

Ford Customer Service Division

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Marzo de 2018

* * * CAMPAÑA DE SEGURIDAD IMPORTANTE * * *
Aviso de campaña de seguridad 17S40/campaña de la NHTSA 17V-767

 

Sr. Juan Pérez
Calle Principal 123
Ciudad, EE. UU. 12345

 

Número de identificación del vehículo (VIN):  12345678901234567

 

Este aviso se le envía de acuerdo con la Ley nacional de seguridad y tránsito de vehículos de EE. UU.

Ford Motor Company ha determinado que su vehículo presenta un defecto relacionado con la seguridad del motor, con el VIN que aparece más arriba.

Lamentamos esta situación y deseamos asegurarle que, con su ayuda, corregiremos el problema.  Nuestro compromiso, junto con el de su distribuidor, es ofrecerle servicio y apoyo de alto nivel.

¿Cuál es el problema?	En su vehículo, el tornillo de enlace de pivote de la corredera del asiento que asegura los cojines del asiento delantero podría soltarse o caer.
¿Qué riesgo existe?	El cojín del asiento delantero tiene un tornillo de enlace de pivote faltante que podría mostrar un aumento en el movimiento durante un choque y podría no proporcionar una protección adecuada a los ocupantes, con lo cual aumenta el riesgo de sufrir lesiones.
¿Qué riesgo existe?	El cojín del asiento delantero tiene un tornillo de enlace de pivote faltante que podría mostrar un aumento en el movimiento durante un choque y podría no proporcionar una protección adecuada a los ocupantes, con lo cual aumenta el riesgo de sufrir lesiones.
¿Qué medidas adoptarán Ford y su distribuidor?	En este momento las piezas para reparar su vehículo se encuentran disponibles.  Ford Motor Company ha autorizado a su distribuidor a comprobar el apriete del tornillo de enlace de pivote y a reemplazar el enlace de pivote y las herramientas relacionadas, según sea necesario , sin costo alguno (piezas y mano de obra).
¿Cuánto tiempo tomará?	El tiempo necesario para esta reparación será de menos de medio día.  Sin embargo, debido a los requisitos de planificación de servicio, es posible que su distribuidor tarde un poco más.
¿Qué debe hacer?	Llame a su distribuidor lo antes posible para programar una cita de servicio para realizar la campaña 17S40.  Proporcione el VIN a su distribuidor, el cual está impreso debajo de sus datos al comienzo de esta carta. Si aún no tiene un distribuidor para realizar el servicio, puede acceder a www.Fordowner.com para conocer las direcciones de los distribuidores, ver mapas y obtener las instrucciones para llegar. Ford Motor Company le recomienda realizar esta campaña de seguridad en su vehículo.  El propietario del vehículo es responsable de efectuar los arreglos necesarios para llevar a cabo el trabajo. Ford Motor Company puede negar la cobertura en caso de que el vehículo hubiese sufrido daños por no haber realizado la campaña de manera oportuna.  Por lo tanto, le solicitamos que realice esta campaña lo antes posible. Tenga presente que:  la ley federal exige que los arrendadores de vehículos que reciban este aviso de campaña envíen una copia del mismo al arrendatario en un plazo de diez días. NOTA:  puede recibir información sobre las campañas y los programas de satisfacción del cliente a través de la aplicación FordPass. La aplicación se puede descargar a través de App Store o Google Play. Adicionalmente, existen otras funciones como reserva y pago de estacionamientos en ciertos lugares, además de control de ciertas funciones en el vehículo (bloqueo y desbloqueo de puertas, arranque remoto) si así está equipado para permitir el control.
¿Ha pagado anteriormente por esta reparación?	Si ha pagado previamente por la reparación que resuelve el problema descrito en esta carta, igualmente deberá realizar esta campaña a fin de asegurarse de que se hayan utilizado las piezas correctas. Es posible que cumpla con los requisitos para recibir un reembolso por las reparaciones pagadas previamente.  Solo se otorgarán reembolsos por los servicios relacionados con el reemplazo de la corredera del asiento eléctrico por presentar un tornillo de enlace de pivote flojo o bien por la ausencia de este.  Para comprobar si cumple con los requisitos y agilizar el reembolso, proporcione el recibo de pago original a su distribuidor. También puede enviar las solicitudes de reembolso directamente a Ford Motor Company.  Para solicitar un reembolso a Ford, envíe la solicitud de reembolso con toda la documentación requerida, incluido el recibo original de la reparación (no envíe fotocopias), a Ford Motor Company, P.O. Box 6251, Dearborn, Michigan 48121-6251.  El procesamiento de las solicitudes de reembolso enviadas a esta dirección puede tardar hasta 60 días.  Su recibo original le será regresado. Comuníquese con el Centro de Relación con Clientes al 1-866-436-7332 para obtener información detallada relacionada con el programa de reembolso de Ford y los requisitos de documentación.
¿Qué pasa si usted ya no es el propietario del vehículo?	Si usted ya no es el propietario del vehículo y tiene la dirección del propietario actual, le solicitamos que le reenvíe esta carta. Usted recibió este aviso porque las regulaciones del gobierno exigen el envío de notificaciones al propietario conocido más reciente del registro.  Nuestros registros se basan principalmente en datos estatales y de propiedad, que indican que usted es el propietario actual del vehículo.
¿Podemos hacer algo más por usted?	Si tiene problemas para reparar de inmediato su vehículo y sin costo alguno, comuníquese con el Gerente de Servicio de su distribuidor para solicitar ayuda. PROPIETARIOS MINORISTAS:  Si tiene dudas o preguntas, comuníquese con nuestro Centro de Relación con Clientes Ford al 1-866-436-7332 y uno de nuestros representantes con gusto lo atenderá.  Si desea comunicarse con nosotros a través de Internet, nuestra dirección es:  www.Fordowner.com. Las personas con problemas de audición pueden llamar al 1-800-232-5952 (TDD).  Los representantes están disponibles de lunes a viernes:  8:00 am a 8:00 pm(hora del Este). PROPIETARIOS DE FLOTAS:  Si tiene dudas o preguntas, comuníquese con nuestro Centro de Información a Clientes de flotas al 1-800-34FLEET, elija la opción n.° 3 y uno de nuestros representantes con gusto lo atenderá.  Si desea comunicarse con nosotros a través de Internet, nuestra dirección es:  www.fleet.ford.com. Los representantes están disponibles de lunes a viernes:  8:00 am a 8:00 pm(hora del Este). Si continúa con dificultades para reparar su vehículo en un tiempo razonable o sin cargo, le sugerimos que escriba al Administrador, National Highway Traffic Safety Administration, 1200 New Jersey Ave. S.E., Washington, D.C. 20590 o bien que llame sin cargo a la línea directa de seguridad vehicular al 1-888-327-4236 (TTY: 1-800-424-9153) o visite www.safercar.gov.  Mencione la campaña de seguridad 17V-767 de la NHTSA.

 

Gracias por su atención en este asunto sumamente importante.

Ford, División de Servicio al Cliente

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March 1, 2018

https://static.nhtsa.gov/odi/rcl/2017/RCMN-17V767-1051.pdf

 

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Owner Notification Letter

March 2018

https://static.nhtsa.gov/odi/rcl/2017/RCONL-17V767-9786.pdf

 

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Owner Notification Letter

January 2018

https://static.nhtsa.gov/odi/rcl/2017/RIONL-17V767-8193.pdf

 

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December 1, 2017

https://static.nhtsa.gov/odi/rcl/2017/RCMN-17V767-9061.pdf

 

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FORD MEDIA CENTER

Dec. 1, 2017

https://static.nhtsa.gov/odi/rcl/2017/RMISC-17V767-3344.pdf

 

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Chronology

https://static.nhtsa.gov/odi/rcl/2017/RMISC-17V767-3950.pdf

 

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Recall Acknowledgement

December 7, 2017

https://static.nhtsa.gov/odi/rcl/2017/RCAK-17V767-8720.pdf

 

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Last update on 2025-05-08 / Affiliate links / Images from Amazon Product Advertising API

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