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March 12, 2018 NHTSA CAMPAIGN NUMBER: 18V169000

A transmission fluid leak in the presence of an ignition source such as hot engine or exhaust components can increase the risk of a fire.

NHTSA Campaign Number: 18V169

Manufacturer Ford Motor Company

Components POWER TRAIN

Potential Number of Units Affected 5,361

Summary

Ford Motor Company (Ford) is recalling certain 2013-2014 Ford Fusion vehicles equipped with a 1.6L GTDI engine and 6-speed manual transmission and 2015-2016 Ford Focus vehicles equipped with a 1.0L GTDI engine and 6-speed manual transmission. Also included are four 2017 Ford Focus vehicles that had clutch replacements with potentially affected parts. The clutch may fracture, resulting in damage to the transmission assembly and possibly a transmission fluid leak.

Remedy

Ford will notify owners, and dealers will update the Focus vehicles with software that detects and prevents prolonged clutch slip, and will replace the clutch, as necessary, free of charge. Owners of Fusion vehicles will have their clutch assembly replaced free of charge. The recall began August 3, 2018. Owners may contact Ford customer service at 1-866-436-7332. Ford’s number for this recall is 18S07.

Notes

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

Check if your Vehicle has a Recall

June 28, 2018

TO: All U.S. Ford and Lincoln Dealers

SUBJECT: Safety Recall 18S07 – Supplement #2
Certain 2015-2016 Model Year Focus and 2013-2014 Fusion Vehicles
Equipped With A B6 6-Speed Manual Transmission Clutch Pressure Plate Cracks

New! REASON FOR THIS SUPPLEMENT

Service Action Update: Parts and technical repair instructions are now available to complete this safety recall.

AFFECTED VEHICLES

Vehicle	Model Year	Assembly Plant	Build Dates
Focus	2015-2016	Michigan	July 21, 2014 through June 30, 2016
Fusion	2013-2014	Hermosillo	March 9, 2012 through June 28, 2014

Affected vehicles are identified in OASIS and FSA VIN Lists.

REASON FOR THIS SAFETY RECALL

New! SERVICE ACTION

Focus vehicles: dealers are to reprogram the powertrain control module (PCM) using Integrated Diagnostic Software (IDS) R110.01 or higher. In addition, dealers will perform a test for clutch slippage. If the clutch does not pass the test, dealers are to replace the clutch assembly.
Fusion vehicles: dealers are to replace the clutch assembly.

This service must be performed on all affected vehicles at no charge to the vehicle owner.

New! OWNER NOTIFICATION MAILING SCHEDULE

Owner letters are expected to be mailed the week of July 30, 2018. Dealers should repair any affected vehicles that arrive at their dealerships, whether or not the customer has received a letter.

PLEASE NOTE:

Federal law requires dealers to complete this recall service before a new vehicle is delivered to the buyer or lessee. Violation of this requirement by a dealer could result in a civil penalty of up to $21,000 per vehicle. Correct all vehicles in your new vehicle inventory before delivery.

New! ATTACHMENTS

Attachment I: Administrative Information
Attachment II: Labor Allowances and Parts Ordering Information
Attachment III: Technical Information
Owner Notification Letters
Recall Reimbursement Plan

QUESTIONS & ASSISTANCE

For questions and assistance, contact the Special Service Support Center (SSSC) via the SSSC Web Contact Site. The SSSC Web Contact Site can be accessed through the Professional Technician Society (PTS) website using the SSSC link listed at the bottom of the OASIS VIN report screen or listed under the SSSC tab.

Sincerely,

David J. Johnson

ATTACHMENT I

Safety Recall 18S07 – Supplement #2
Certain 2015-2016 Model Year Focus and 2013-2014 Fusion Vehicles
Equipped With A B6 6-Speed Manual Transmission
Clutch Pressure Plate Cracks

OASIS ACTIVATION

OASIS was activated on March 13, 2018.

FSA VIN LISTS ACTIVATION

FSA VIN Lists were available through https://web.fsavinlists.dealerconnection.com on March 13, 2018. Owner names and addresses were available by April 10, 2018.

NOTE: Your FSA VIN Lists may contain owner names and addresses obtained from motor vehicle registration records. The use of such motor vehicle registration data for any purpose other than in connection with this recall is a violation of law in several states, provinces, and countries.

Accordingly, you must limit the use of this listing to the follow-up necessary to complete this recall.

SOLD VEHICLES

Owners of affected vehicles will be directed to dealers for repairs.
Immediately contact any of your affected customers whose vehicles are not on your VIN list but are identified in OASIS. Give the customer a copy of the Owner Notification Letter (when available) and schedule a service date.
Correct other affected vehicles identified in OASIS which are brought to your dealership.
Dealers are to prioritize repairs of customer vehicles over repairs of new and used vehicle inventory.

STOCK VEHICLES

Use OASIS to identify any affected vehicles in your used vehicle inventory.

DEALER-OPERATED RENTAL VEHICLES

The Fixing America’s Surface Transportation (FAST) Act law effective June 2016 prohibits a rental company from selling, renting or leasing vehicles subject to a safety or compliance recall. Please consult your legal counsel for legal advice.

TITLE BRANDED / SALVAGED VEHICLES

Affected title branded and salvaged vehicles are eligible for this recall.

OWNER REFUNDS

Claiming a refund will not close the recall on the vehicle.
Ford Motor Company is offering a refund for owner-paid repairs covered by this recall if the repair was performed prior to the date indicated in the reimbursement plan, which is posted with this bulletin. Owners are directed to seek reimbursement through authorized dealers or, at their option, directly through Ford Motor Company at P.O. Box 6251, Dearborn, MI 48121-6251.
Dealers are also pre-approved to refund owner-paid emergency repairs that were performed away from an authorized servicing dealer after the end date specified in the reimbursement plan. Noncovered repairs, or those judged by Ford to be excessive, will not be reimbursed.
Refunds will only be provided for the cost associated with clutch assembly and transmission assembly replacement resulting from a fractured clutch pressure plate.

RENTAL VEHICLES

Dealers are pre-approved for one day for a comparable rental vehicle. Follow Extended Service Plan (ESP) guidelines for dollar amounts. Rentals will only be reimbursed for the day(s) the vehicle is at the dealership for part replacement. Prior approval for more than one rental day(s) is required from the SSSC via the SSSC Web Contact Site.

ADDITIONAL REPAIR (LABOR TIME AND/OR PARTS)

Additional repairs identified as necessary to complete the FSA should be managed as follows:

For related damage and access time requirements, refer to the Warranty and Policy Manual – Section 6 – Ford/Lincoln Program Policies – Field Service Actions (FSA) – Related Damage.
For vehicles within new vehicle bumper-to-bumper warranty coverage, no SSSC approval is required.
- Ford vehicles – 3 years or 36,000 miles
For vehicles outside new vehicle bumper-to-bumper warranty coverage, submit an Approval Request to the SSSC Web Contact Site prior to completing the repair.

CLAIMS PREPARATION AND SUBMISSION

Enter claims using Dealer Management System (DMS) or One Warranty Solution (OWS) online.
- When entering claims, select claim type 31: Field Service Action. The FSA number 18S07 is the sub code.
- For additional claims preparation and submission information, refer to the Recall and Customer Satisfaction Program (CSP) Repairs in the OWS User Guide.
Additional labor and/or parts must be claimed as related damage on a separate repair line from the FSA. IMPORTANT: Click the radio button on the Related Damage Indicator.
Provision for Locally Obtained Supplies: Includes thread lock, anti-seize lubricant, and front axle and wheel bearing grease.
- Program Code: 18S07 o Expense: OTHER
Amount: Actual cost up to $5.00
For rental vehicle claiming, follow Extended Service Plan (ESP) guidelines for dollar amounts. Enter the total amount of the rental expense under Miscellaneous Expense code RENTAL.

CLAIMS PREPARATION AND SUBMISSION (Cont.)

Submit refunds on a separate repair line.
- Program Code: 18S07 – Misc. Expense: ADMIN
- Misc. Expense: REFUND – Misc. Expense: 0.2 Hrs.

Multiple refunds should be submitted on one repair line and the invoice details for each repair should be detailed in the comments section of the claim.
Claims with labor operation code 18S07ZZ must have a repair date on or before June 28, 2018 to be eligible for payment.

ATTACHMENT II

Safety Recall 18S07 – Supplement #2
Certain 2015-2016 Model Year Focus and 2013-2014 Fusion Vehicles
Equipped With A B6 6-Speed Manual Transmission
Clutch Pressure Plate Cracks

New! LABOR ALLOWANCES

Description	Vehicle	Labor Operation	Labor Time
Previously Tested Clutch For Slippage Using Labor Operation 18S07ZZ, Passed, Reprogram PCM Using IDS R110.01 or Higher	Focus	18S07A	0.3 Hours
Previously Tested Clutch For Slippage Using Labor Operation 18S07ZZ, Failed, Reprogram PCM Using IDS R110.01 or Higher, And Replace Clutch Assembly	Focus	18S07B	3.7 Hours
Test Clutch For Slippage, Pass, Reprogram PCM Using IDS R110.01 or Higher	Focus	18S07C	0.5 Hours
Test Clutch For Slippage, Fail, Reprogram PCM Using IDS R110.01 or Higher, And Replace Clutch Assembly	Focus	18S07D	3.9 Hours
Replace Clutch Assembly	Fusion	18S07F	5.8 Hours
Additional Time To Check And Adjust Toe	Fusion	18S07G	0.6 Hours

NOTE: Claims with labor operation code 18S07ZZ must have a repair date on or before June 28, 2018 to be eligible for payment.

New! PARTS REQUIREMENTS / ORDERING INFORMATION

Safety Recall 18S07 - Clutch Pressure Plate Cracks - 2015-2016 Ford Focus & 2013-2014 Fusion | small light

Order your parts through normal order processing channels. To guarantee the shortest delivery time, an emergency order for parts must be placed.

DEALER PRICE

For latest prices, refer to DOES II.

PARTS RETENTION AND RETURN

Follow the provisions of the Warranty and Policy Manual, Section 1 – WARRANTY PARTS RETENTION AND RETURN POLICIES.

EXCESS STOCK RETURN

Excess stock returned for credit must have been purchased from Ford Customer Service Division in accordance with Policy Procedure Bulletin 4000.

ATTACHMENT III

CERTAIN 2015 – 2016 MODEL YEAR FOCUS AND 2013 – 2014 FUSION VEHICLES EQUIPPED WITH A B6 6-SPEED MANUAL TRANSMISSION — CLUTCH PRESSURE PLATE CRACKS

OVERVIEW

In some of the affected vehicles, the clutch assembly may overheat as a result of excessive clutch slip, resulting in abnormal noise, odor, smoke, and/or engine speed flare accompanied by a loss of power. If not addressed, this condition could cause the clutch pressure plate to crack and eventually fracture, damaging the transmission assembly. Damage to the transmission assembly could allow transmission fluid to leak. Leaking of transmission fluid in the presence of an ignition source can lead to the risk of an engine compartment fire. Focus vehicles: dealers are to reprogram the powertrain control module (PCM) using Integrated Diagnostic Software (IDS) R110.01 or higher. In addition, dealers will perform a test for clutch slippage. If the clutch does not pass the test, dealers are to replace the clutch assembly. Fusion vehicles: dealers are to replace the clutch assembly. This service must be performed on all affected vehicles at no charge to the vehicle owner.

SERVICE PROCEDURE

Recommended Tool List For Replacement:

General Tools	General Equipment
1/4″ Drive Standard Length Socket 8mm and 10mm	Drain Pan
1/4″ Drive Deep Socket 10mm	Torque Adapter
3/8″ Drive Standard Length Socket 13mm, 15mm and T30	Ratchet Strap
3/8″ Drive Extension 3″	Pry Bar
1/2″ Drive Standard Length Socket 18mm, 19mm and T55	Seal Puller
1/2″ Drive Deep Socket 32mm	Metal Push Pin Tool
1/2″ Drive Extension 3″	Marker
Torque Wrench 1/4″, 3/8″ and 1/2″ Drive	Wire Brush
Power Tool 1/4″, 3/8″ and 1/2″ Drive	Slip Joint Pliers
Ratchet Wrench 13mm
Ratchet 1/4″, 3/8″ and 1/2″ Drive

Special Tools Focus	Special Tools Fusion
303-1554 Engine Support Bar	303-F072 Engine Support Bar
Clutch Alignment Tool	Transmission Jack
204-161 Halfshaft Installer	303-290B-18 Adapter For 303-290B
205-D070 Front Wheel Hub Remover	303-1502 Engine Lifting Device
308-880 Driveshaft Seal Installer	205-290 Halfshaft Remover Plate
Transmission Fluid Sution Gun	205-241 Halfshaft Remover
Brake/Clutch System Pressure Bleeder/Filler	100-001 Slide Hammer
	300-OTC1585AE Powertrain Lift
	Tie Rod End Remover
	Steering Wheel Holder Tool
	Brake/Clutch System Pressure Bleeder/Filler

FOCUS

Reprogram the powertrain control module (PCM) using Integrated Diagnostic Software (IDS) R110.01 or higher.
If not previously tested under labor operation 18S07ZZ, test the clutch for slippage using pinpoint test A. Please follow the Workshop Manual (WSM) procedures in Section 308-01.
- If the clutch passes the pinpoint test A then no repair is needed at this time.
- If the clutch fails pinpoint test A dealers are to replace the clutch assembly, see step 3.
Remove the transmission. Please follow the Workshop Manual (WSM) procedures in Section 308-03B.
- Support of the exhaust flexible pipe is not needed.
- Removal of the nuts to separate the exhaust pipe from the down pipe is not needed.
- Removal of the exhaust insulator and bolts is not needed.
Replace the clutch disc and pressure plate assembly. Please follow the WSM procedures in Section 308-01.
Install the transmission. Please follow the WSM procedures in Section 308-03B.

FUSION

Remove the transmission. Please follow the Workshop Manual (WSM) procedures in Section 308-03.
Replace the clutch disc and pressure plate assembly. Please follow the WSM procedures in Section 308-01.
Install the transmission. Please follow the WSM procedures in Section 308-03.

Ford Motor Company
Recall Reimbursement Plan for 18S07

Ford and Lincoln dealers are in the best position to quickly and efficiently process reimbursement requests. However, federal legislation requires all motor vehicle manufacturers to establish processes through which customers may seek recall reimbursement directly from the manufacturer or from the dealers.

Regarding the specific reimbursement plan for Recall # 18S07, owners who have paid for service to remedy the defect or noncompliance must have had that service performed prior to April 13, 2018. After this date, if repairs related to this recall are performed by a non-Ford repair facility in an emergency situation, customers must submit any refund requests through their dealership. As required by this federal regulation, Ford Motor Company submitted the details of its latest General Recall Reimbursement Plan in a letter to the National Highway Traffic Safety Administration (NHTSA) in February 2015. The following is the text of that letter and the Plan:

General Recall Reimbursement Plan
(As submitted to the NHTSA)

Pursuant to the requirements set forth in 49 CFR Part 573 and Part 577 of the Code of Federal Regulations, Ford Motor Company (Ford) is submitting required information pertaining to our general reimbursement plan for the cost of remedies paid for by vehicle owners before they are notified of a related safety recall.

Set forth below is Ford’s general plan to reimburse owners and purchasers for costs incurred for remedies in advance of notification of potential safely-related defects or noncompliances pursuant to Part 573.6 (c)(8)(i). This plan has not changed since our February 20, 2015 submission.

Reimbursement Notification

Ford’s notice to a vehicle owner in accordance with 49 CFR Part 577 will indicate that Ford is offering a refund if the owner paid to have service to remedy the defect or noncompliance prior to a

specified ending date. In accordance with Part 573.13 (c)(2), this ending date will be defined as a minimum of ten calendar days after the date on which Ford mailed the last of its Part 577 notifications to owners, and will be indicated in the specific reimbursement plan available to owners for an individual recall. This notice will direct owners to seek eligible reimbursement through authorized dealers or, at their option, directly through Ford at the following address:

Ford Motor Company
P.O. Box 6251
Dearborn, MI 48121-6251

Ford notes that this rule allows for the identification of a beginning date for reimbursement eligibility. Under the rule, an owner who paid to remedy the defect or noncompliance prior to the identified beginning date would not be eligible for reimbursement. Ford generally has not established such a beginning date for reimbursement eligibility and does not presently anticipate changing this general policy. However, in any case where Ford determines a beginning date is appropriate, Ford will indicate that date in the owner notice. As permitted by 577.11(e), Ford may not include a

reimbursement notification when all vehicles are well within the warranty period, subject to approval by the agency.

Costs to be Reimbursed

For vehicles, reimbursement will not be less than the lesser of:

The amount paid by the owner for the remedy that specifically addressed and was reasonably necessary to correct the defect or noncompliance that is the subject of the recall, or
The cost of parts for the remedy (to be no more than the manufacturer’s list retail price for authorized part(s), plus associated labor at local labor rates, miscellaneous fees (such as disposal of waste) and taxes.

For replacement equipment, reimbursement will be the amount paid by the owner for the replacement item (limited by the amount of the retail list price of the defective or noncompliant item that was replaced, plus taxes, where the brand or model purchased by the owner was different than the brand or model that was the subject of the recall). If the item of motor vehicle equipment was repaired, the reimbursement provisions identified above for vehicles will apply.

Ford notes that costs incurred by the owner within the period during which Ford’s original or extended warranty would have provided for a free repair of the problem will not be eligible for reimbursement, as provided by Part 573.13 (d)(1).

Entities Authorized to Provide Reimbursement

Ford will continue to use authorized dealers to reimburse owners under the specific reimbursement plans for a particular recall, and will encourage owners to pursue requests for reimbursement directly through dealers to expedite reimbursement. Ford will also provide a mailing address to which customers can, at their option, send requests for reimbursement directly to Ford, as previously noted. Requests for reimbursement sent directly to Ford may take up to 60 days to process. Whether the owner chooses to pursue reimbursement requests through a dealer or directly through Ford, the owner will be directed to submit the required documentation, upon which reimbursement eligibility will be determined.

Required Documentation

The reimbursement determination will depend upon the information provided by the customer. Consistent with Part 573.13 (d)(4) the following information must be submitted:

Claimant name and address
Vehicle make, model, and model year
Vehicle identification number (VIN) and, for replacement equipment, a description of such equipment or, for tires, the model, size and TIN (DOT code)
Identification of the recall number (either the Ford recall number or the NHTSA recall number)
Identification of the owner of the recalled vehicle at the time that the pre-notification remedy was obtained
An original receipt for the pre-notification remedy that includes a breakdown of the amount for parts, labor, other costs and taxes, including costs for the replacement item. Where the receipt covers work other than to address the recall or noncompliance, Ford may require the claimant to separately identify costs that are eligible for reimbursement.
If the remedy was obtained during the warranty period, documentation indicating that the warranty was not honored or the warranty repair did not correct the problem related to the recall.

Failure to submit all of the above information may result in denial of the reimbursement request.

Additional Information

The Part 577 required owner notice will provide a toll-free telephone number through which specific information about the reimbursement plan can be requested from Ford. This general reimbursement plan will be incorporated into notifications pursuant to Part 573.6 by reference. Information specific to an individual recall also may be incorporated into the Part 573.6 notification.

July 2018

* * * IMPORTANT SAFETY RECALL * * *

Safety Recall Notice 18S07 / NHTSA Recall 18V-169

Mr. John Sample
123 Main Street
Anywhere, USA 12345

Your Vehicle Identification Number (VIN): 12345678901234567

This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act.

Ford Motor Company has decided that a defect which relates to motor vehicle safety exists in your vehicle, with the VIN shown above.

We apologize for this situation and want to assure you that, with your assistance, we will correct this condition. Our commitment, together with your dealer, is to provide you with the highest level of service and support.

Thank you for your attention to this important matter.

Ford Customer Service Division

Julio de 2018

* * * CAMPAÑA DE SEGURIDAD IMPORTANTE * * *

Seguridad Aviso de campaña de seguridad 18S07/campaña 18V-169 de la NHTSA

Sr. Juan Pérez
Calle Principal 123
Ciudad, País 12345

Número de identificación del vehículo (VIN): 12345678901234567

Este aviso se le envía de acuerdo con la Ley nacional de seguridad y tránsito de vehículos de EE. UU.

Ford Motor Company ha determinado que su vehículo presenta un defecto relacionado con la seguridad del motor, con el VIN que aparece más arriba.

Lamentamos esta situación y deseamos asegurarle que, con su ayuda, corregiremos el problema. Nuestro compromiso, junto con el de su distribuidor, es ofrecerle servicio y apoyo de alto nivel.

Gracias por su atención en este asunto sumamente importante.

Ford, División de Servicio al Cliente

July 2018

* * * IMPORTANT SAFETY RECALL * * *

Safety Recall Notice 18S07 / NHTSA Recall 18V-169

Mr. John Sample
123 Main Street
Anywhere, USA 12345

Your Vehicle Identification Number (VIN): 12345678901234567

This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act.

Ford Motor Company has decided that a defect which relates to motor vehicle safety exists in your vehicle, with the VIN shown above.

Thank you for your attention to this important matter.

Ford Customer Service Division

Julio de 2018

* * * CAMPAÑA DE SEGURIDAD IMPORTANTE * * *

Seguridad Aviso de campaña de seguridad 18S07/campaña 18V-169 de la NHTSA

Sr. Juan Pérez
Calle Principal 123
Ciudad, País 12345

Número de identificación del vehículo (VIN): 12345678901234567

Este aviso se le envía de acuerdo con la Ley nacional de seguridad y tránsito de vehículos de EE. UU.

Ford Motor Company ha determinado que su vehículo presenta un defecto relacionado con la seguridad del motor, con el VIN que aparece más arriba.

Lamentamos esta situación y deseamos asegurarle que, con su ayuda, corregiremos el problema. Nuestro compromiso, junto con el de su distribuidor, es ofrecerle servicio y apoyo de alto nivel.

Gracias por su atención en este asunto sumamente importante.

Ford, División de Servicio al Cliente

4 Affected Products

Vehicles

19 Associated Documents

Manufacturer Notices(to Dealers,etc)

RCMN-18V169-3725.pdf 1046.351KB

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Description	Part Number	Vehicle	Order Quantity	Claim Quantity
Motorcraft Thread lock 262	TA-26	All	As Needed
Motorcraft High Temperature Nickel Anti-Seize Lubricant	XL-2
Motorcraft High Temperature 4×4 Front Axle and Wheel Bearing Grease	XG-11
Lower Ball Joint Nut	W520214-S442	Fusion	2	2
Lower Ball Joint Bolt	W500545-S439	Fusion	2	2
Half Shaft Retaining Strap	4S4Z-3N324-AA	Fusion	2	2
Half Shaft Retaining Strap Nut	W520102-S442	Fusion	2	2
Halfshaft Retaining Circlip	3M5Z-3B498-A	Fusion	2	2
Steering Column Shaft Coupler Bolt	W714878-S439	Fusion	1	1
Tie Rod End Nut	W520215-S440	Fusion	2	2
Stabilizer Bar Link Lower Nut	W705606-S440	Fusion	2	2
Forward & Rearward Front Subframe Bolts	W716457-S439	Fusion	4	4
Clutch Assembly	AV6Z-7B546-R	Fusion	1	1
RH/LH Halfshaft Seal	XS6Z-1177-A	Fusion	2	2
Lower Ball Joint Nut	W520415-S442	Focus	2	2
Lower Ball Joint Bolt	W715491-S442	Focus	2	2
Half Shaft Retaining Strap	YS4Z-3N324-AA	Focus	2	2
Half Shaft Retaining Strap Nut	W520102-S442	Focus	2	2
Wheel Hub Nut and Halfshaft Circlip (kit includes both)	F1FZ-3A331-E	Focus	2	2
RH/LH Halfshaft Seal	CV6Z-1S177-A	Focus	2	2
Clutch Assembly	DS7Z-7B546-P	Focus	1	1

¿Cuál es el problema?	El embrague de su vehículo podría fracturarse, con lo cual se dañaría el ensamble de la transmisión, se producirían fugas de líquido y un posible incendio.
¿Qué medidas adoptarán Ford y su distribuidor?	Las piezas para reparar su vehículo ya se encuentran disponibles. Ford Motor Company ha autorizado a su distribuidor a reprogramar el módulo de control del tren motriz (PCM), a realizar una prueba de patinaje del embrague y a reemplazarlo, si fuera necesario, sin costo alguno para usted (piezas y mano de obra).
¿Cuánto tiempo tomará?	El tiempo necesario para esta reparación será de menos de un día. Sin embargo, debido a los requisitos de planificación de servicio, es posible que su distribuidor tarde un poco más.
¿Qué debe hacer?	Llame a su distribuidor lo antes posible y solicite una cita de servicio para llevar a cabo la campaña 18S07. Proporcione el VIN a su distribuidor, el cual está impreso debajo de sus datos al comienzo de esta carta. Si aún no tiene un distribuidor para realizar el servicio, puede acceder a www.Fordowner.com para conocer las direcciones de los distribuidores, ver mapas y obtener las instrucciones para llegar. Ford Motor Company le recomienda realizar esta campaña de seguridad en su vehículo. El propietario del vehículo es responsable de efectuar los arreglos necesarios para llevar a cabo el trabajo. Ford Motor Company puede negar la cobertura en caso de que el vehículo hubiese sufrido daños por no haber realizado la campaña de manera oportuna. Por lo tanto, le solicitamos que realice esta campaña lo antes posible. Tenga presente que: la ley federal exige que los arrendadores de vehículos que reciban este aviso de campaña envíen una copia del mismo al arrendatario en un plazo de diez días. NOTA: puede recibir información sobre las campañas y los programas de satisfacción del cliente a través de la aplicación FordPass. La aplicación se puede descargar a través de App Store o Google Play. Adicionalmente, existen otras funciones como reserva y pago de estacionamientos en ciertos lugares, además de control de ciertas funciones en el vehículo (bloqueo y desbloqueo de puertas, arranque remoto) si así está equipado para permitir el control.
¿Necesita un vehículo de alquiler?	Su distribuidor está autorizado a ofrecerle un vehículo de alquiler para su transporte personal sin costo (excepto el combustible y el seguro) mientras su vehículo se encuentre en reparación. Comuníquese con su distribuidor para conocer las pautas y limitaciones.
¿Ha pagado anteriormente por esta reparación?	Si usted ha pagado previamente por una reparación que resuelve el problema descrito en esta carta, igualmente debería realizar esta campaña para garantizar que su distribuidor utilice las piezas y siga los procedimientos correctos. Es posible que cumpla con los requisitos para recibir un reembolso por las reparaciones pagadas previamente. Solo se otorgarán reembolsos por servicios relacionados con el reemplazo del ensamble del embrague. Para comprobar si cumple con los requisitos y agilizar el reembolso, proporcione el recibo de pago original a su distribuidor. También puede enviar las solicitudes de reembolso directamente a Ford Motor Company. Para solicitar un reembolso a Ford, envíe la solicitud de reembolso con toda la documentación requerida, incluido el recibo original de la reparación (no envíe fotocopias), a Ford Motor Company, P.O. Box 6251, Dearborn, Michigan 48121-6251. El procesamiento de las solicitudes de reembolso enviadas a esta dirección puede tardar hasta 60 días. Su recibo original le será regresado. Comuníquese con el Centro de Relación con Clientes al 1-866-436-7332 para obtener información detallada relacionada con el programa de reembolso de Ford y los requisitos de documentación.
¿Qué pasa si usted ya no es el propietario del vehículo?	Si usted ya no es el propietario del vehículo y tiene la dirección del propietario actual, le solicitamos que le reenvíe esta carta. Usted recibió este aviso porque las regulaciones del gobierno exigen el envío de notificaciones al propietario conocido más reciente del registro. Nuestros registros se basan principalmente en datos estatales y de propiedad, que indican que usted es el propietario actual del vehículo.
¿Podemos hacer algo más por usted?	Si tiene problemas para reparar de inmediato su vehículo y sin costo alguno, comuníquese con el Gerente de Servicio de su distribuidor para solicitar ayuda. PROPIETARIOS MINORISTAS: Si tiene dudas o preguntas, comuníquese con nuestro Centro de Relación con Clientes Ford al 1866-436-7332 y uno de nuestros representantes con gusto lo atenderá. Si desea comunicarse con nosotros a través de Internet, nuestra dirección es: www.Fordowner.com. Las personas con problemas de audición pueden llamar al 1-800-2325952 (TDD). Los representantes están disponibles de lunes a viernes: 8:00 am a 8:00 pm(hora local). PROPIETARIOS DE FLOTAS: Si tiene dudas o preguntas, comuníquese con nuestro Centro de Información a Clientes de flotas al 1-800-34FLEET, elija la opción n.° 3 y uno de nuestros representantes con gusto lo atenderá. Si desea comunicarse con nosotros a través de Internet, nuestra dirección es: www.fleet.ford.com. Los representantes están disponibles de lunes a viernes: 8:00 am a 8:00 pm(hora local). Si continúa con dificultades para reparar su vehículo en un tiempo razonable o sin cargo, le sugerimos que escriba al Administrador, National Highway Traffic Safety Administration, 1200 New Jersey Ave. S.E., Washington, D.C. 20590 o bien que llame sin cargo a la línea directa de seguridad vehicular al 1-888-327-4236 (TTY: 1-800-424-9153) o visite www.safercar.gov. Mencione la campaña de seguridad 18V-169 de la NHTSA.
Para asistencia en español	Visite nuestro sitio web para ver este anuncio en español en la siguiente dirección: https://es.owner.ford.com/recall. Si necesita ayuda o tiene alguna pregunta, por favor llame al Centro de Relación con Clientes al 1-866-436-7332 y presione 2 para español.

¿Cuál es el problema?	El embrague de su vehículo podría fracturarse, con lo cual se dañaría el ensamble de la transmisión, se producirían fugas de líquido y un posible incendio.
¿Qué medidas adoptarán Ford y su distribuidor?	Las piezas para reparar su vehículo ya se encuentran disponibles. Ford Motor Company ha autorizado a su distribuidor a reemplazar el ensamble del embrague sin costo alguno (piezas y mano de obra).
¿Cuánto tiempo tomará?	El tiempo necesario para esta reparación será de menos de un día. Sin embargo, debido a los requisitos de planificación de servicio, es posible que su distribuidor tarde un poco más.
¿Qué debe hacer?	Llame a su distribuidor lo antes posible y solicite una cita de servicio para llevar a cabo la campaña 18S07. Proporcione el VIN a su distribuidor, el cual está impreso debajo de sus datos al comienzo de esta carta. Si aún no tiene un distribuidor para realizar el servicio, puede acceder a www.Fordowner.com para conocer las direcciones de los distribuidores, ver mapas y obtener las instrucciones para llegar. Ford Motor Company le recomienda realizar esta campaña de seguridad en su vehículo. El propietario del vehículo es responsable de efectuar los arreglos necesarios para llevar a cabo el trabajo. Ford Motor Company puede negar la cobertura en caso de que el vehículo hubiese sufrido daños por no haber realizado la campaña de manera oportuna. Por lo tanto, le solicitamos que realice esta campaña lo antes posible. Tenga presente que: la ley federal exige que los arrendadores de vehículos que reciban este aviso de campaña envíen una copia del mismo al arrendatario en un plazo de diez días. NOTA: puede recibir información sobre las campañas y los programas de satisfacción del cliente a través de la aplicación FordPass. La aplicación se puede descargar a través de App Store o Google Play. Adicionalmente, existen otras funciones como reserva y pago de estacionamientos en ciertos lugares, además de control de ciertas funciones en el vehículo (bloqueo y desbloqueo de puertas, arranque remoto) si así está equipado para permitir el control.
¿Necesita un vehículo de alquiler?	Su distribuidor está autorizado a ofrecerle un vehículo de alquiler para su transporte personal sin costo (excepto el combustible y el seguro) mientras su vehículo se encuentre en reparación. Comuníquese con su distribuidor para conocer las pautas y limitaciones.
¿Ha pagado anteriormente por esta reparación?	Si usted ha pagado previamente por una reparación que resuelve el problema descrito en esta carta, igualmente debería realizar esta campaña para garantizar que su distribuidor utilice las piezas y siga los procedimientos correctos. Es posible que cumpla con los requisitos para recibir un reembolso por las reparaciones pagadas previamente. Solo se otorgarán reembolsos por servicios relacionados con el reemplazo del ensamble del embrague. Para comprobar si cumple con los requisitos y agilizar el reembolso, proporcione el recibo de pago original a su distribuidor. También puede enviar las solicitudes de reembolso directamente a Ford Motor Company. Para solicitar un reembolso a Ford, envíe la solicitud de reembolso con toda la documentación requerida, incluido el recibo original de la reparación (no envíe fotocopias), a Ford Motor Company, P.O. Box 6251, Dearborn, Michigan 48121-6251. El procesamiento de las solicitudes de reembolso enviadas a esta dirección puede tardar hasta 60 días. Su recibo original le será regresado. Comuníquese con el Centro de Relación con Clientes al 1-866-436-7332 para obtener información detallada relacionada con el programa de reembolso de Ford y los requisitos de documentación.
¿Qué pasa si usted ya no es el propietario del vehículo?	Si usted ya no es el propietario del vehículo y tiene la dirección del propietario actual, le solicitamos que le reenvíe esta carta. Usted recibió este aviso porque las regulaciones del gobierno exigen el envío de notificaciones al propietario conocido más reciente del registro. Nuestros registros se basan principalmente en datos estatales y de propiedad, que indican que usted es el propietario actual del vehículo.
¿Podemos hacer algo más por usted?	Si tiene problemas para reparar de inmediato su vehículo y sin costo alguno, comuníquese con el Gerente de Servicio de su distribuidor para solicitar ayuda. PROPIETARIOS MINORISTAS: Si tiene dudas o preguntas, comuníquese con nuestro Centro de Relación con Clientes Ford al 1866-436-7332 y uno de nuestros representantes con gusto lo atenderá. Si desea comunicarse con nosotros a través de Internet, nuestra dirección es: www.Fordowner.com. Las personas con problemas de audición pueden llamar al 1-800-2325952 (TDD). Los representantes están disponibles de lunes a viernes: 8:00 am a 8:00 pm(hora local). PROPIETARIOS DE FLOTAS: Si tiene dudas o preguntas, comuníquese con nuestro Centro de Información a Clientes de flotas al 1-800-34FLEET, elija la opción n.° 3 y uno de nuestros representantes con gusto lo atenderá. Si desea comunicarse con nosotros a través de Internet, nuestra dirección es: www.fleet.ford.com. Los representantes están disponibles de lunes a viernes: 8:00 am a 8:00 pm(hora local). Si continúa con dificultades para reparar su vehículo en un tiempo razonable o sin cargo, le sugerimos que escriba al Administrador, National Highway Traffic Safety Administration, 1200 New Jersey Ave. S.E., Washington, D.C. 20590 o bien que llame sin cargo a la línea directa de seguridad vehicular al 1-888-327-4236 (TTY: 1-800-424-9153) o visite www.safercar.gov. Mencione la campaña de seguridad 18V-169 de la NHTSA.
Para asistencia en español	Visite nuestro sitio web para ver este anuncio en español en la siguiente dirección: https://es.owner.ford.com/recall. Si necesita ayuda o tiene alguna pregunta, por favor llame al Centro de Relación con Clientes al 1-866-436-7332 y presione 2 para español.

Summary

Remedy

Notes

SERVICE PROCEDURE

* * * IMPORTANT SAFETY RECALL * * *

* * * CAMPAÑA DE SEGURIDAD IMPORTANTE * * *

* * * IMPORTANT SAFETY RECALL * * *

* * * CAMPAÑA DE SEGURIDAD IMPORTANTE * * *

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