HF35 Transmission – Thumping/Rubbing Or Grinding Noise – 2013-2016 Ford C-MAX, Fusion & Lincoln MKZ

“This site contains affiliate links for which OEMDTC may be compensated”

NHTSA ID Number: 10225458

Manufacturer Communication Number: TSB 22-2396

Summary

Some 2013-2020 Fusion, MKZ and 2013-2018 C-Max vehicles equipped with an HF35 transmission may exhibit a thumping/rubbing or grinding noise coming from the transmission. The noise may be present in all gear ranges including neutral when the vehicle is moving but will not be present when the vehicle is stationary or in park.

 


This bulletin supersedes 20-2219.

Model:

Ford

2013-2018 C-MAX Hybrid

2013-2020 Fusion
Lincoln

2013-2020 MKZ

 

Summary

This article supersedes TSB 20-2219 to update the Part List and Service Procedure.

Issue: Some 2013-2020 Fusion/MKZ and 2013-2018 C-Max vehicles equipped with an HF35 transmission may exhibit a thumping/rubbing or grinding noise coming from the transmission. The noise may be present in all gear ranges including neutral when the vehicle is moving but will not be present when the vehicle is stationary or in park.

Action: Follow the Service Procedure to correct the condition on vehicles that meet all of the following criteria:

 

Parts

All Models

Service Part Number Quantity Description Unit of Issue Piece Quantity
W520102-S442 1 Axle Bearing Strap Nut 4 2
W520103-S442eBay 2 Exhaust Nut 4 1
W716457-S439 1 Frame-To-Body Bolt 4 2
BT4Z-4221-B 1 Differential Bearing – Damper Side 1 1
BT4Z-4221-A 1 Differential Bearing – Case Side 1 1
5L7Z-7J324-A HF35 Transmission - Thumping/Rubbing Or Grinding Noise - 2013-2016 Ford C-MAX, Fusion & Lincoln MKZ | small light 1 Cooler Line O-ring 2 2
5L7Z-7D285-A HF35 Transmission - Thumping/Rubbing Or Grinding Noise - 2013-2016 Ford C-MAX, Fusion & Lincoln MKZ | small light 1 Cooler Line Seal 2 2
FG9Z-7H348-J 1 Transfer Shaft (Front Wheel Drive 2.57 Axle Ratio – C-MAX/Fusion FHEV) 1 1
FG9Z-7H348-H 1 Transfer Shaft (Front Wheel Drive 2.91 Axle Ratio – C-MAX/Fusion PHEV/MKZ) 1 1
ZC-31-B HF35 Transmission - Thumping/Rubbing Or Grinding Noise - 2013-2016 Ford C-MAX, Fusion & Lincoln MKZ | small light As Needed Motorcraft® Metal Surface Prep Wipes
ZC-30-A HF35 Transmission - Thumping/Rubbing Or Grinding Noise - 2013-2016 Ford C-MAX, Fusion & Lincoln MKZ | small light As Needed Motorcraft® Gasket Remover
TA-26 HF35 Transmission - Thumping/Rubbing Or Grinding Noise - 2013-2016 Ford C-MAX, Fusion & Lincoln MKZ | small light As Needed Motorcraft® Threadlock 262
TA-29 As Needed Motorcraft® Ultra Silicone Sealant
PM-4-A As Needed Motorcraft® Metal Brake Parts Cleaner (Compliant With Low Volatile Organic Compound Requirements As Required In Some USA States)
PM-4-B HF35 Transmission - Thumping/Rubbing Or Grinding Noise - 2013-2016 Ford C-MAX, Fusion & Lincoln MKZ | small light As Needed Motorcraft® Metal Brake Parts Cleaner (Not Compliant With Volatile Organic Compound Requirements)
XT-10-QLVC HF35 Transmission - Thumping/Rubbing Or Grinding Noise - 2013-2016 Ford C-MAX, Fusion & Lincoln MKZ | small light As Needed Motorcraft® MERCON® LV Automatic Transmission Fluid (All Markets Except Canada)
CXT-10-LV6eBay As Needed Motorcraft® MERCON® LV Automatic Transmission Fluid (Canada Only)
VC-13DL-G HF35 Transmission - Thumping/Rubbing Or Grinding Noise - 2013-2016 Ford C-MAX, Fusion & Lincoln MKZ | small light As Needed Motorcraft® Yellow Prediluted Antifreeze/Coolant (All Markets Except Canada)
CVC-13DL-GeBay As Needed Motorcraft® Yellow Prediluted Antifreeze/Coolant (Canada Only)

 

Parts

C-MAX Parts

Service Part Number Quantity Description Unit of Issue Piece Quantity
YS4Z-3N324-AA 1 Center Shaft Clamp 1 1
AE5Z-4B422-A HF35 Transmission - Thumping/Rubbing Or Grinding Noise - 2013-2016 Ford C-MAX, Fusion & Lincoln MKZ | small light 1 Axle Ciclip 1 1
CV6Z-9450-B HF35 Transmission - Thumping/Rubbing Or Grinding Noise - 2013-2016 Ford C-MAX, Fusion & Lincoln MKZ | small light 1 Exhaust Flange Gasket 1 1
CV6Z-9448-A HF35 Transmission - Thumping/Rubbing Or Grinding Noise - 2013-2016 Ford C-MAX, Fusion & Lincoln MKZ | small light 1 Manifold Gasket 1 1
CCPZ-3B477-GeBay 1 Axle Nut 1 1
W520415-S442 1 Lower Ball Joint Nut 4 2
W704474-S437 HF35 Transmission - Thumping/Rubbing Or Grinding Noise - 2013-2016 Ford C-MAX, Fusion & Lincoln MKZ | small light 2 Exhaust Manifold Stud 4 7
W713095-S437 2 Exhaust Manifold Nut 4 7
W715491-S442 1 Ball Joint Bolt 4 2
W520414-S442 1 Exhaust Nut 4 2

 

Parts

Fusion/MKZ Parts

Service Part Number Quantity Description Unit of Issue Piece Quantity
BB5Z-4B422-B 1 Axle Circlip 1 1
W500545-S439 HF35 Transmission - Thumping/Rubbing Or Grinding Noise - 2013-2016 Ford C-MAX, Fusion & Lincoln MKZ | small light 1 Ball Joint Bolt 4 2
W520214-S440 HF35 Transmission - Thumping/Rubbing Or Grinding Noise - 2013-2016 Ford C-MAX, Fusion & Lincoln MKZ | small light 1 Ball Joint Nut 2 2
W520215-S440 1 Tie Rod Nut 4 2
W712503-S440 2 Stabilizer Nut 1 2
W714878-S439 1 Sterring Shaft Bolt 4 1
4S4Z-3N324-AA 1 Center Shaft 1 1
1S7G-8255-BD 1 Coolant Gasket 1 1
W705606-S440 HF35 Transmission - Thumping/Rubbing Or Grinding Noise - 2013-2016 Ford C-MAX, Fusion & Lincoln MKZ | small light 1 Sway Bar Nut 2 2
CCPZ-3B477-C 1 Axle Nut 2 2

 

Parts

Parts To Inspect And Replace Only If Necessary

Service Part Number Quantity Description
DG9Z-7A398-A If Needed Planetary
DG9Z-7A233-A If Needed Input Gear Assembly
W714358-S442 If Needed Underbody Shield Nut (Fusion/MKZ)

Quantity refers to the amount of the service part number required to repair the vehicle.

Unit of Issue refers to the number of individual pieces included in a service part number package.

Piece Quantity refers to the total number of individual pieces required to repair the vehicle.

As Needed indicates the amount of the part may vary and/or is not a whole number. Parts can be billed out as non-whole numbers, including less than 1.

If Needed indicates the part is not mandatory.

 

Service Procedure

1. With the vehicle at operating temperature, perform a road test and lightly apply the brakes from 48-16 km/h (30-10 mph).

(1). The engine shuts-off on deceleration when the vehicle is at operating temperature.

2. Is a thumping/rubbing or grinding noise present?

(1). Yes – proceed to Step 3.

(2). No – this article does not apply. Refer to Workshop Manual (WSM), Section 307-01 for normal diagnostics.

3. Remove the transmission assembly. Refer to WSM, Section 307-01.

4. Disassemble the transmission and remove the rotors for a full internal inspection. Refer to WSM, Section 307-01.

NOTE: Generator and traction rotors are magnetic so they must be placed on a non-magnetic surface away from one another.

5. Inspect the damper housing for transfer shaft to housing contact. Is damage present on the damper housing from the transfer shaft?

(1). Yes – replace the damper housing and transfer shaft using the transfer shaft repair kit. Follow the repair kit procedure. Proceed to Step 7.

(2). No – proceed to Step 6.

6. Inspect the differential bearings. Is there any noticeable roller bearing damage? (Figures 1-2)

Figure 1

differential and transfer shaft bearing

Figure 2

differential and transfer shaft bearing

(1). Yes – replace the differential bearings, clean transmission of any internal debris. Refer to WSM, Section 307-01.

(2). No – proceed to Step 7.

7. Inspect the input gear bearings. Replace the input gear assembly if any damage found.

8. Remove the generator rotor to inspect the planetary assembly. Refer to WSM, Section 307-01.

9. Inspect the forward input planetary assembly. Is there any damage to the gear or bearing?

(1). Yes – replace the planetary assembly.

(2). No – clean and reinstall planetary assembly.

10. Reassemble the transmission. Refer to WSM, Section 307-01.

11. Reinstall transmission assembly. Refer to WSM, Section 307-01.

12. Flush the transmission fluid cooling system. Refer to WSM, Section 307-01.

 


46 Affected Products

Vehicles

MAKE MODEL YEAR
FORD C-MAX 2013-2018
FORD FUSION 2013-2020
FORD FUSION ENERGI 2013-2020
FORD FUSION HYBRID 2013-2020
LINCOLN MKZ 2013-2020
LINCOLN MKZ HYBRID 2013-2020

 


1 Associated Document

Manufacturer Communications

22-2396
24 October 2022

https://www.nhtsa.gov/recalls?nhtsaId=10225458

MC-10225458-0001.pdf 116.905KB

Loader Loading...
EAD Logo Taking too long?

Reload Reload document
| Open Open in new tab

Download [289.32 KB]

 


NHTSA ID Number: 10177123

Manufacturer Communication Number: TSB 20-2219

Summary

Some 2013-2016 Fusion/MKZ/C-MAX vehicles equipped with an HF35 transmission and built on or before 15-Aug-2015 may exhibit a thumping/rubbing or grinding noise coming from the transmission. The noise may be present in all gear ranges including neutral when the vehicle is moving but will not be present when the vehicle is stationary or in park. This may be due to the differential side bearings and/or the transfer shaft and housing. To correct the condition, follow the Service Procedure to install either a transfer shaft kit or a remanufactured transmission assembly.

1 Associated Document

Manufacturer Communications

20-2219
29 June 2020

https://www.nhtsa.gov/recalls?nhtsaId=10177123

MC-10177123-0001.pdf 207.58KB

Loader Loading...
EAD Logo Taking too long?

Reload Reload document
| Open Open in new tab

Download [202.71 KB]

 


NHTSA ID Number: 10170901

Manufacturer Communication Number: TSB 19-2391

Summary

Some 2013-2016 Fusion, MKZ and C-MAX vehicles equipped with an HF35 transmission and built on or before 15-Aug-2015 may exhibit a thumping/rubbing or grinding noise coming from the transmission. The noise may be present in all gear ranges including neutral when the vehicle is moving but will not be present when the vehicle is stationary or in park. This may be due to the differential side bearings and/or the transfer shaft and housing. To correct the condition, follow the Service Procedure to install either a transfer shaft kit or a remanufactured transmission assembly.

 

1 Associated Document

Manufacturer Communications

19-2391
09 January 2020

https://www.nhtsa.gov/recalls?nhtsaId=10170901

MC-10170901-0001.pdf 178.656KB

Loader Loading...
EAD Logo Taking too long?

Reload Reload document
| Open Open in new tab

Download [174.47 KB]

 


NHTSA ID Number: 10148717

Manufacturer Communication Number: TSB 18-2328

Summary

Some 2013-2016 Fusion, MKZ and C-Max vehicles equipped with an HF35 transmission and built on or before 15-Aug-2015 may exhibit a thumping/rubbing or grinding noise coming from the transmission. The noise may be present in all gear ranges including neutral when the vehicle is moving but will not be present when the vehicle is stationary or in park. Follow the Service Procedure steps to correct the condition.

 

1 Associated Document

Manufacturer Communications

18-2328
30 October 2018

https://www.nhtsa.gov/recalls?nhtsaId=10148717

MC-10148717-9999.pdf 182.974KB

Loader Loading...
EAD Logo Taking too long?

Reload Reload document
| Open Open in new tab

Download [178.69 KB]

 


NHTSA ID Number: 10108994

Manufacturer Communication Number: TSB 17-0039

Summary

Some 2013-2016 Fusion, MKZ and 2013-2016 C-Max vehicles equipped with an HF35 transmission and built on or before 15-Aug-2015 may exhibit a thumping/rubbing or grinding noise coming from the transmission. The noise may be present in all gear ranges including neutral when the vehicle is moving, but will not be present when the vehicle is stationary or in Park. Follow the Service Procedure steps to correct the condition.

 

1 Associated Document

Manufacturer Communications

TSB 17-0039

https://www.nhtsa.gov/recalls?nhtsaId=10108994

MC-10108994-9999.pdf 97.284KB

Loader Loading...
EAD Logo Taking too long?

Reload Reload document
| Open Open in new tab

Download [95.00 KB]

 


NHTSA ID Number: 10092366

Manufacturer Communication Number: TSB16-0105

Summary

SOME 2013-2016 FUSION, MKZ, AND 2013-2015 C-MAX VEHICLES EQUIPPED WITH AN HF35 TRANSMISSION AND BUILT ON OR BEFORE 8/15/2015 MAY EXHIBIT A THUMPING/RUBBING OR GRINDING NOISE COMING FROM THE TRANSMISSION. THE NOISE MAY BE PRESENT IN ALL GEAR RANGES INCLUDING NEUTRAL WHEN THE VEHICLE IS MOVING, BUT WILL NOT BE PRESENT WHEN THE VEHICLE IS STATIONARY OR IN PARK. FOLLOW THE SERVICE PROCEDURE STEPS TO CORRECT THE CONDITION.

1 Associated Document

Service Bulletin Document

TSB 16-0105

https://www.nhtsa.gov/recalls?nhtsaId=10092366

SB-10092366-5448.pdf 106.751KB

Loader Loading...
EAD Logo Taking too long?

Reload Reload document
| Open Open in new tab

Download [104.25 KB]

 


TSB 14-0214


 

SaleBestseller No. 1
Motorcraft Transmission Fluid - XT105Q3LV
  • Motorcraft Transmission Fluid - XT105Q3LV
  • Item Package Dimension: 12.009L x 8.49W x 4.489H inches
  • Item Package Weight - 9.23 Pounds
  • Item Package Quantity - 1
  • Product Type - AUTO ACCESSORY
Bestseller No. 2
Motorcraft MERCON LV Automatic Transmission Fluid (ATF) **12 Quart Case**
Bestseller No. 3
Motorcraft XT10QLVC Mercon Lv Automatic Transmission Fluid (1Qt)
  • Provides excellent performance in electronically controlled automatic transmissions. Dyed red for easy leak detection
  • Manufactured with high-viscosity index, premium-quality, hydroprocessed base oils and specially designed performance additives. Helps prevent rust and corrosion
  • Provides excellent shifting characteristics at high and low ambient temperatures, and guards against transmission shudder
  • Offers excellent thermal, oxidation and shear stability, as well as good low-temperature fluidity. Provides wear protection and inhibits the formation of gum, sludge, lacquer and foam
  • Not for use in applications where MERCON V, MERCON SP, Continuously Variable Chain Type Transmission Fluid, Motorcraft Premium Automatic Transmission Fluid, FNR5 Automatic Transmission Fluid or Type F Automatic Transmission Fluid is recommended
SaleBestseller No. 4
Valvoline DEXRON VI/MERCON LV (ATF) Full Synthetic Automatic Transmission Fluid 1 GA (883572-EA)
  • Formulated with full-synthetic base stocks and advanced additive technology to meet the challenging demands of automatic transmissions
  • Enhanced anti-shudder protection for smooth shifting and maximum power transfer
  • Developed with anti-wear technology to help improve transmission durability
  • Engineered with a proprietary blend of base oils and advanced additives to provide better oil flow at low temperatures and greater film protection at higher temperatures
Bestseller No. 5
Genuine Ford Fluid XT-10-QLVC MERCON-LV Automatic Transmission Fluid - 1 Quart
SaleBestseller No. 6
Valvoline Multi-Vehicle (ATF) Full Synthetic Automatic Transmission Fluid 1 GA
  • FOR USE IN 95% of ATF VEHICLES INCLUDING MOST CVTs in operation with US registered light duty applications
  • HIGH PERFORMANCE CONDITIONING AGENTS prolong seal elasticity to prevent leaks
  • IMPROVE DURABILITY & TRANSMISSION LIFE with anti-wear technology to avoid costly repairs
  • ENHANCED HIGH & LOW TEMP PERFORMANCE supports transmission fluid in all weather situations
  • FULL SYNTHETIC FORMULA protects against engine breakdown better than conventional fluids
Bestseller No. 7
Ford Genuine XT-5-5QM MERCON-V Automatic Transmission and Power Steering Fluid - 5 Quart
SaleBestseller No. 8
Motorcraft XT5QMC Mercon V Automatic Transmission Fluid - Case of 12 Quarts
  • Product Type:WIRELESS ACCESSORY
  • These are Transmission Fluids
  • Item Package Weight : 2 pounds
  • Item Package Dimension: 13" L x 11" W x 10" H
Bestseller No. 9
‎Hot Shot's Secret® Blue Diamond DEXRON VI & MERCON LV ATF Transmission Fluid - 1 gal
  • Severe-duty transmission fluid intended for automatic transmissions
  • Helps reduce intense heat; offers excellent power and shifting performance
  • Transmission additive improves oxidation stability and ensures your engine runs more cleanly and efficiently
  • FR3 nano lubricant technology protects against wear and helps extend transmission life
  • Reduces vibration and noise; recommended for diesel vehicles, semis and racing
Bestseller No. 10
Castrol Transmax Dexron VI Mercon LV Automatic Transmission Fluid, 1 Quart, Pack of 6
  • Premium synthetic blend formula exceeds DEXRON-III H requirements
  • Outstanding sludge resistance provides superior transmission life
  • Enhanced friction durability improves shifting performance
  • Certified and approved by General Motors for all cars and trucks that require DEXRON -VI
  • Also satisfied requirements of DEXRON, DEXRON-III H, III, IIE and II

Last update on 2024-03-01 / Affiliate links / Images from Amazon Product Advertising API

This product presentation was made with AAWP plugin.

 


Leave a Comment

Share to...