FordPass – Remote Start/Lock/Unlock, Vehicle Health Alerts, Vehicle Status, Vehicle Locator, Fleet And Wi-Fi Hotspot Inoperative – 2018 Ford F-150

TECHNICAL SERVICE BULLETIN
FordPass – Remote Start/Lock/Unlock, Vehicle Health Alerts, Vehicle Status, Vehicle Locator, Fleet And Wi-Fi Hotspot Inoperative – Built On Or Before 21-Sep-2017.
17-2227
08 November 2017

 

Model:

Ford
2018 F-150

 

Issue: Some 2018 F-150 vehicles built on or before 21-Sep-2017 and equipped with 4G telematics control unit (TCU) may exhibit FordPass remote start/lock/unlock, vehicle health alerts, vehicle status, vehicle locator, fleet and Wi-Fi hotspot inoperative.

 

Action: Follow the Service Procedure steps to correct the condition.

Warranty Status: Eligible Under Provisions Of New Vehicle Limited Warranty Coverage Warranty/ESP coverage limits/policies/prior approvals are not altered by a TSB. Warranty/ESP coverage limits are determined by the identified causal part and verified using the OASIS part coverage tool.

 

Labor Times

Description Operation No. Time
2018 F-150: Manually Reset TCU As Built Data Following The Service Procedure Includes Time To Complete SYNC Master Reset And Pair Customer’s Phone If Necessary (Do Not Use With Any Other Labor Operations) 172227A 0.7

 

Repair/Claim Coding

Causal Part: 14G229
Condition Code: 04

 

Service Procedure

1. Run OASIS on the vehicle. Is vehicle equipped with the 4G SYNC connect modem and built on or before 21-Sep-2017?

(1). Yes – proceed to Step 2

(2). No – this article does not apply. Refer to Workshop Manual (WSM) Section 415-00 for normal diagnosis.

2. Using Integrated Diagnostic System (IDS) or Ford J2534 Diagnostic Software (FJDS) start a new session. Proceed to Toolbox ⇒ Module Programming ⇒ As-Built ⇒ TCU.

3. When asked, were you referred here from another procedure such as Programmable Module Installation or Module Reprogramming to obtain part numbers, select no.

4. When advised, this function resets configuration data in the module back to its original factory settings, only the configuration data is changed during this process, this routine does not affect the calibration level of the module, select continue.

5. On the next screen, select Manual As-Built data entry.

6. On the PTS website, enter your VIN and proceed to OASIS ⇒ As-Built. Scroll down the page until the data reads 754-01-01.

(1). The data will show 754-01-01: B132 0000 0040. Do NOT enter this data. Instead enter: 754-01-01: B133 0000 0041

7. Continue the Manual As-Built process by entering the remaining 18 lines of As-Built data from PTS.

8. Select Dataloger ⇒ Modules ⇒ TCU.

9. Select the Authorization Status PID. Does the PID read Factory Mode?

(1). Yes – proceed to Step 10.

(2). No – repeat steps 2-9.

10. Return to As-Built ⇒ TCU.

11. When asked, were you referred here from another procedure such as Programmable Module Installation or Module Reprogramming to obtain part numbers, select no.

12. When advised, this function resets configuration data in the module back to its original factory settings, only the configuration data is changed during this process, this routine does not affect the calibration level of the module, select continue.

13. On the next screen select Automatic As-Built data entry.

14. Once the module configuration is complete, select Dataloger and monitor the Authorization Status PID again. The PID will initially show Factory Mode. Proceed through several steps and stop at Wait For Authorized or Authorized Mode. Once the PID shows Wait for Authorized or Authorized Mode the repair is complete.

(1). Make sure the vehicle is in a location that does not obstruct cellular connectivity. With a working cellular connection this process may take between 30 seconds and up to 2 minutes.

15. Advise the customer they may need to perform the following procedures if they are still experiencing issues with their phone and/or the FordPass App.

(1). Perform a SYNC Master Reset. Refer to the Owner Guide under SYNC for more information.

(2). Activate vehicle controls in the guides tab of the FordPass App.


17-2227

https://www.nhtsa.gov/recalls?nhtsaId=10127399


 

Service Information & Reprogramming

Service Information & Reprogramming – Ford Lincoln Mercury

FordPass - Remote Start/Lock/Unlock, Vehicle Health Alerts, Vehicle Status, Vehicle Locator, Fleet And Wi-Fi Hotspot Inoperative - 2018 Ford F-150 6

Module Reprogramming

Diagnostic Software Interface Device Complete Vehicle Diagnostics Module Programming
1996-2017
Model Year
2018-Present
Model Year
1996-2017
Model Year
2018-Present
Model Year
IDS/FDRS VCM, VCM II, VCMM X X X X
FJDS/FDRS Compatible J2534 Devices
(Including VCM II and VCMM)
X X X

Detailed system requirements, installation, and support information for each product is located under the diagnostics tool support tab for each product.

 

Integrated Diagnostic Software (IDS) / Ford Diagnosis & Repair System (FDRS)

For use with VCM I, VCM II, VMM and VCMM hardware devices only. The complete factory Ford Motor Company vehicle diagnostic tool that provides complete dealership level vehicle diagnostic coverage for all 1996 to present Ford, Lincoln and Mercury vehicles. The IDS software includes time based access to the IDS software, software updates and calibration files.

 

Ford J2534 Diagnostic Software (FJDS) / Ford Diagnosis & Repair System (FDRS)

For use with compatible J2534 hardware devices. FJDS software provides Ford Module Programming functionality that covers 1996 to present Ford, Lincoln and Mercury module reprogramming functions, plus complete dealership level vehicle diagnostic software for all 2018 to present Ford and Lincoln vehicles. The FJDS software license includes time based access to the FJDS software, software updates and calibration files.

CarDAQ-Plus 2 Diagnostic Code Reader and J2534 Programming Tool FordPass - Remote Start/Lock/Unlock, Vehicle Health Alerts, Vehicle Status, Vehicle Locator, Fleet And Wi-Fi Hotspot Inoperative - 2018 Ford F-150 1
CarDAQ-Plus FordPass - Remote Start/Lock/Unlock, Vehicle Health Alerts, Vehicle Status, Vehicle Locator, Fleet And Wi-Fi Hotspot Inoperative - 2018 Ford F-150 1
CarDAQ-M FordPass - Remote Start/Lock/Unlock, Vehicle Health Alerts, Vehicle Status, Vehicle Locator, Fleet And Wi-Fi Hotspot Inoperative - 2018 Ford F-150 1
VSI J2534 ECU Reprogrammer FordPass - Remote Start/Lock/Unlock, Vehicle Health Alerts, Vehicle Status, Vehicle Locator, Fleet And Wi-Fi Hotspot Inoperative - 2018 Ford F-150 1
Drew Tech Mongoose Pro USB to CAN ISO9141 Interface FordPass - Remote Start/Lock/Unlock, Vehicle Health Alerts, Vehicle Status, Vehicle Locator, Fleet And Wi-Fi Hotspot Inoperative - 2018 Ford F-150 1

 

Latest Calibration Information

Module Build Data (As-Built)
Use VIN to obtain As-Built data

www.motorcraftservice.com


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Last update on 2020-04-08 / Affiliate links / Images from Amazon Product Advertising API

Last update on 2020-04-08 / Affiliate links / Images from Amazon Product Advertising API

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