Safety Recall 17S36 – Transmission Roll Pin Replacement – 2017 Ford F-150 – Ford & Lincoln

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NHTSA Campaign Number: 17V671
Manufacturer Ford Motor Company
Components POWER TRAIN
Potential Number of Units Affected 11,783

Transmission Shift Linkage may Disconnect

The disconnected linkage may cause the vehicle to not move forward or backward as selected by the driver with the shift lever. Additionally, despite selecting ‘Park’, if the parking brake is not applied, the vehicle may roll. Either scenario increases the risk of a crash.

Summary

Ford Motor Company (Ford) is recalling certain 2017 F-150 vehicles equipped with ten-speed transmissions. The pin that attaches the transmission shift linkage to the transmission may come out, preventing the transmission from responding to movement of the shift lever.

Remedy

Ford will notify owners, and dealers will replace the roll pin with an updated part, free of charge. The recall is expected to begin December 11, 2017. Owners may contact Ford customer service at 1-866-436-7332. Ford’s number for this recall is 17S36.

Notes

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

Check if your Vehicle has a Recall

November 7, 2017

TO: All U.S. Ford and Lincoln Dealers

SUBJECT: NEW VEHICLE DEMONSTRATION / DELIVERY HOLD – Safety Recall 17S36
Certain 2017 Model Year F-150 Vehicles with a 10R80 Transmission
Transmission Roll Pin Replacement

AFFECTED VEHICLES

Vehicle	Model Year	Assembly Plant	Build Dates
F-150	2017	Dearborn	23-August-2016 through 02-July-2017
F-150	2017	Kansas City	16-September-2016 through 09-August-2017
F-150	2017	Certain vehicles serviced with transmission assembly part numbers HL3Z-7000-E, HL3Z-7000-F or HL3Z-7000-H

Affected vehicles are identified in OASIS and FSA VIN Lists.

Note: The affected vehicles have changed since the Advance Notice, published on October 24, 2017.

REASON FOR THIS SAFETY RECALL

In some of the affected vehicles, the roll pin attaching the transmission shift linkage to the transmission may come out. If this happens, movement of the shift lever by the driver will not change the transmission gear state. The transmission will remain in the gear it was in when the pin came out regardless of the position of the shift lever.

If the roll pin comes out, a driver may experience any of the following:

A loose or low effort feel of the shift lever
If the vehicle is equipped with a floor shifter, the shifter indicator could display inaccurate gear position
When exiting the vehicle, if the transmission is not in Park, the ignition key can be removed, but a warning chime will sound and a message will be displayed in the instrument cluster indicating Transmission Not in Park
If the transmission is not in Park or Neutral, the driver would not be able to restart the vehicle
If the vehicle cannot be shifted to Park and the parking brake is not applied, unintended vehicle movement may occur, increasing the risk of accident or injury

SERVICE ACTION

Before demonstrating or delivering any new in-stock vehicles involved in this recall, dealers are to replace the transmission shift linkage roll pin. This service must be performed on all affected vehicles at no charge to the vehicle owner.

When operating affected vehicles prior to repair, make sure the parking brake is applied whenever the vehicle is parked.

In addition, 16 service transmission assemblies sold to dealers are affected. Dealers are to use the chart below to identify certain service part sales and vehicles serviced by your dealership with the following transmission assembly service part numbers:

HL3Z-7000-E

HL3Z-7000-F

HL3Z-7000-H

If dealership records indicate that an over-the-counter service part sale occurred, or that a vehicle was serviced with one of the parts listed, and the vehicle is not identified in OASIS, dealers should:

Obtain the transmission assembly serial number
Submit a VIN specific Non-Involved Vehicle Request contact to the Special Service Support Center (SSSC) via the SSSC Web Contact Site. Please provide documentation including transmission serial number, sales invoice or repair order showing the use of the part on the vehicle.
If the SSSC approves the addition, contact the owner and arrange a service date.
When the vehicle arrives, provide the customer with a copy of the Owner Notification Letter.

OWNER NOTIFICATION MAILING SCHEDULE

Owner letters are expected to be mailed the week of December 11, 2017. Dealers should repair any affected vehicles that arrive at their dealerships, whether or not the customer has received a letter.

PLEASE NOTE:

Federal law requires dealers to complete this recall service before a new vehicle is delivered to the buyer or lessee. Violation of this requirement by a dealer could result in a civil penalty of up to $21,000 per vehicle. Correct all vehicles in your new vehicle inventory before delivery.

ATTACHMENTS

Attachment I: Administrative Information
Attachment II: Labor Allowances and Parts Ordering Information
Attachment III: Technical Information
Owner Notification Letter

QUESTIONS & ASSISTANCE

For questions and assistance, contact the SSSC via the SSSC Web Contact Site. The SSSC Web Contact Site can be accessed through the Professional Technician Society (PTS) website using the SSSC link listed at the bottom of the OASIS VIN report screen or listed under the SSSC tab.

Sincerely,

Michael A. Berardi

ATTACHMENT I

NEW VEHICLE DEMONSTRATION / DELIVERY HOLD – Safety Recall 17S36
Certain 2017 Model Year F-150 Vehicles with a 10R80 Transmission
Transmission Roll Pin Replacement

OASIS ACTIVATION

OASIS was activated on October 24, 2017.

FSA VIN LISTS ACTIVATION

FSA VIN Lists were made available through https://web.fsavinlists.dealerconnection.com on October 24, 2017. Owner names and addresses will be available by December 22, 2017.

NOTE: Your FSA VIN Lists may contain owner names and addresses obtained from motor vehicle registration records. The use of such motor vehicle registration data for any purpose other than in connection with this recall is a violation of law in several states, provinces, and countries.

Accordingly, you must limit the use of this listing to the follow-up necessary to complete this recall.

SOLD VEHICLES

Owners of affected vehicles will be directed to dealers for repairs.
Immediately contact any of your affected customers whose vehicles are not on your VIN list but are identified in OASIS. Give the customer a copy of the Owner Notification Letter (when available) and schedule a service date.
Correct other affected vehicles identified in OASIS which are brought to your dealership.
Dealers are to prioritize repairs of customer vehicles over repairs of new and used vehicle inventory.

STOCK VEHICLES

Correct all affected units in your new vehicle inventory before delivery.
Use OASIS to identify any affected vehicles in your used vehicle inventory.

DEALER-OPERATED RENTAL VEHICLES

The Fixing America’s Surface Transportation (FAST) Act law effective June 2016 prohibits a rental company from selling, renting or leasing vehicles subject to a safety or compliance recall. Please consult your legal counsel for legal advice.

TITLE BRANDED / SALVAGED VEHICLES

Affected title branded and salvaged vehicles are eligible for this recall.

ADDITIONAL REPAIR (LABOR TIME AND/OR PARTS)

Additional repairs identified as necessary to complete the FSA should be managed as follows:

For vehicles within new vehicle bumper-to-bumper warranty coverage, follow existing warranty and policy guidelines for related damage claims. No SSSC approval is required for these vehicles:
- o Ford vehicles – 3 years or 36,000 miles
For vehicles outside new vehicle bumper-to-bumper warranty coverage, submit an Approval Request to the SSSC Web Contact Site prior to completing the repair.

OWNER REFUNDS

Refunds are not approved for this program.

RENTAL VEHICLES

Rental vehicles are not approved for this program.

CLAIMS PREPARATION AND SUBMISSION

Enter claims using Direct Warranty Entry (DWE) or One Warranty Solution (OWS).
- DWE: refer to ACESII manual for claims preparation and submission information.
- OWS: when entering claims in DMS software, select claim type 31: Field Service Action. The FSA number 17S36 is the sub code.
Additional labor and/or parts must be claimed as related damage on a separate repair line from the FSA.

ATTACHMENT II

NEW VEHICLE DEMONSTRATION / DELIVERY HOLD – Safety Recall 17S36
Certain 2017 Model Year F-150 Vehicles with a 10R80 Transmission
Transmission Roll Pin Replacement

LABOR ALLOWANCES

Description	Labor Operation	Labor Time
Replace the transmission shift linkage roll pin	17S36B	1.7 Hours

PARTS REQUIREMENTS / ORDERING INFORMATION

Part Number	Description	Order Quantity	Claim Quantity
HL3Z-7G100-B	Roll pin	1	1
XT-12-QULV	Transmission fluid (as required)	Up to 7	Up to 7

Order your parts through normal order processing channels. To guarantee the shortest delivery time, an emergency order for parts must be placed.

DEALER PRICE

For latest prices, refer to DOES II.

PARTS RETENTION AND RETURN

Follow the provisions of the Warranty and Policy Manual, Section 1 – WARRANTY PARTS RETENTION AND RETURN POLICIES.

EXCESS STOCK RETURN

Excess stock returned for credit must have been purchased from Ford Customer Service Division in accordance with Policy Procedure Bulletin 4000.

ATTACHMENT III

CERTAIN 2017 MODEL YEAR F-150 VEHICLES EQUIPPED WITH A 10R80 TRANSMISSION — ROLL PIN REPLACEMENT

OVERVIEW

If the roll pin comes out, a driver may experience any of the following:

A loose or low effort feel of the shift lever.
If the vehicle is equipped with a floor shifter, the shifter indicator could display inaccurate gear position.
When exiting the vehicle, if the transmission is not in Park, the ignition key can be removed, but a warning chime will sound and a message will be displayed in the instrument cluster indicating Transmission Not in Park.
If the transmission is not in Park or Neutral, the driver would not be able to restart the vehicle.
If the vehicle cannot be shifted to Park and the parking brake is not applied, unintended vehicle movement may occur, increasing the risk of accident or injury.

Before demonstrating or delivering any new in-stock vehicles involved in this recall, dealers are to replace the transmission shift linkage roll pin.

When operating affected vehicles prior to repair, make sure the parking brake is applied whenever the vehicle is parked.

SERVICE PROCEDURE

Recommended Tool List:

1/4″ Drive 8mm and 10mm Mid-length Socket	3/8″ Drive Extension 10 in (254 mm)
3/8″ Drive 19mm Socket	10mm and 8mm Flex Head Ratchet Wrench
3/8″ Drive 13mm Crows Foot	3/16″ Punch
1/4″ and 3/8″ Drive Ratchet (Hand and Power)	Trim/Push Pin Removal Tool
1/4″ Universal Joint	Pocket screw driver
1/4″ Drive Extension 6 in (152 mm)	Hammer
3/8″ Drive Torque Wrench

Remove the transmission fluid pan. Please follow the Workshop Manual (WSM) procedures in Section 307-01B.

NOTE: Mark the new roll pin at 3 mm (0.11 in) up from the bottom (opposite the tapered end) to aid installation.

Replace the transmission manual control shaft-to-transmission range sensor roll pin. See Figure 1.
- When installing the new (revised) roll pin, insert tapered end first. Then drive the roll pin into the manual control lever shaft until 3 mm (0.11 in) of the roll pin remains out of the bottom of the shaft.

FIGURE 1

Install the transmission fluid pan. Please follow the Workshop Manual (WSM) procedures in
Section 307-01B.

December 2017

* * * IMPORTANT SAFETY RECALL * * *
(PROGRAMA DE SEGURIDAD IMPORTANTE)

Safety Recall Notice 17S36 / NHTSA Recall 17V-671
Aviso de Revisión de Seguridad 17S36

Mr. John Sample
123 Main Street
Anywhere, USA 12345

Your Vehicle Identification Number (VIN): 12345678901234567

This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act.

Ford Motor Company has decided that a defect which relates to motor vehicle safety exists in your vehicle, with the VIN shown above.

We apologize for this situation and want to assure you that, with your assistance, we will correct this condition. Our commitment, together with your dealer, is to provide you with the highest level of service and support.

What is the issue?	On your vehicle, it may be possible the roll pin attaching the transmission shift linkage to the transmission may come out. If this happens, movement of the shift lever by the driver will not change the transmission gear state.
What is the risk? Instrument Cluster Message	The driver may experience the following: Unintended vehicle movement if the parking brake is not applied, increasing the risk of a crash or injury When exiting the vehicle, if the transmission is not in Park, the ignition key can be removed, but a warning chime and message will be displayed in the instrument cluster indicating Transmission Not in Park (as shown to left) If the vehicle is equipped with a console shifter, the shifter indicator could display conflicting gear position with the instrument cluster PRNDM indicator No ability to restart the vehicle, unless the roll pin came out when the transmission was in Park or Neutral A loose or low effort feel of the shift lever (regardless of transmission gear position when the pin falls out) These conditions increase the risk of a crash or injury.
What will Ford and your dealer do?	Ford Motor Company has authorized your dealer to replace the transmission roll pin free of charge (parts and labor).
How long will it take?	The time needed for this repair is less than one-half day. However, due to service scheduling requirements, your dealer may need your vehicle for a longer period of time. Additional time may be required to allow the engine to cool prior to performing this repair.
What should you do?	When operating your vehicle prior to repair, please make sure the parking brake is applied whenever the vehicle is parked. Please call your dealer without delay to schedule a service appointment for Recall 17S36. Provide the dealer with your VIN, which is printed near your name at the beginning of this letter. If you do not already have a servicing dealer, you can access www.Fordowner.com for dealer addresses, maps, and driving instructions. Ford Motor Company wants you to have this safety recall completed on your vehicle. The vehicle owner is responsible for making arrangements to have the work completed. Ford Motor Company can deny coverage for any vehicle damage that may result from the failure to have this recall performed on a timely basis. Therefore, please have this recall performed as soon as possible. Please note: Federal law requires that any vehicle lessor receiving this recall notice must forward a copy of this notice to the lessee within ten days. NOTE: You can receive information about Recalls and Customer Satisfaction Programs through our FordPass App. The app can be downloaded through the App Store or Google Play. In addition there are other features such as reserving and paying for parking in certain locations and controlling certain functions on your vehicle (lock or unlock doors, remote start) if it is equipped to allow control.
What if you no longer own this vehicle?	If you no longer own this vehicle, and have an address for the current owner, please forward this letter to the new owner. You received this notice because government regulations require that notification be sent to the last known owner of record. Our records are based primarily on state registration and title data, which indicate that you are the current owner.
Can we assist you further?	If you have difficulties getting your vehicle repaired promptly and without charge, please contact your dealership’s Service Manager for assistance. RETAIL OWNERS: If you have questions or concerns, please contact our Ford Customer Relationship Center at 1-866-436-7332 and one of our representatives will be happy to assist you. If you wish to contact us through the Internet, our address is: www.Fordowner.com. For the hearing impaired call 1-800-232-5952 (TDD). Representatives are available Monday through Friday: 8:00AM – 8:00PM (Eastern Time). FLEET OWNERS: If you have questions or concerns, please contact our Fleet Customer Information Center at 1-800-34-FLEET, choose Option #3, and one of our representatives will be happy to assist you. If you wish to contact us through the Internet, our address is: www.fleet.ford.com. Representatives are available Monday through Friday: 8:00AM – 8:00PM (Eastern Time). If you are still having difficulty getting your vehicle repaired in a reasonable time or without charge, you may write the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Ave. S.E., Washington, D.C. 20590 or call the toll free Vehicle Safety Hotline at 1-888-327-4236 (TTY: 1-800-424-9153) or go to www.safercar.gov. Reference NHTSA Safety Recall 17V-671.
Para asistencia en Español	Visite nuestro sitio web para ver este anuncio en Español al siguiente dirección: https://es.owner.ford.com/recall. Si necesita ayuda o tiene alguna pregunta, por favor llame al Centro de Relación con Clientes al 1-866-436-7332 y presione 2 para Español.