July 31, 2017
|Vehicle||Model Year||Assembly Plant||Build Dates|
|F-350 / F-450 / F-550||2017||Kentucky Truck||October 8, 2015 through May 5, 2017|
|Ohio Assembly||February 11, 2016 through May 10, 2017|
|F-650 / F-750||2016-2017||January 21, 2015 through May 18, 2017|
Affected vehicles are identified in OASIS and FSA VIN Lists.
REASON FOR THIS EMISSION RECALL
In some of the affected vehicles, the engine crankcase oil separator filter may have a bypass valve with the incorrect spring rate. An incorrect spring rate may allow the bypass valve to open before the service interval is reached. The valve opening early results in oil carryover into the turbocharger, potentially increasing carbon dioxide (CO2) emissions.
Before delivering any new in-stock vehicles involved in this recall, dealers are to replace the crankcase oil separator filter element. This service must be performed at no charge to the vehicle owner.
NOTE: The State of California and the Commonwealth of Massachusetts require the completion of emission recall repairs prior to vehicle registration renewal. For vehicles registered in these states, please provide the owner with a Vehicle Emission Recall Proof of Correction certificate after the repair has been performed. These certificates may be obtained by contacting your regional office.
OWNER NOTIFICATION MAILING SCHEDULE
Pending Agency approval, owner letters are expected to be mailed the week of October 2, 2017. Dealers should repair any affected vehicles that arrive at their dealerships, whether or not the customer has received a letter.
The sale of uncorrected new vehicles to customers could lead to penalties under applicable state and Federal regulations. Correct all vehicles in your new vehicle inventory prior to delivery.
Attachment I: Administrative Information
Attachment II: Labor Allowances and Parts Ordering Information
Attachment III: Technical Information
Owner Notification Letter
QUESTIONS & ASSISTANCE
For questions and assistance, contact the Special Service Support Center (SSSC) via the SSSC Web Contact Site. The SSSC Web Contact Site can be accessed through the Professional Technician Society (PTS) website using the SSSC link listed at the bottom of the OASIS VIN report screen or listed under the SSSC tab.
Michael A. Berardi
OASIS will be activated on July 31, 2017.
FSA VIN LISTS ACTIVATION
FSA VIN Lists will be available through https://web.fsavinlists.dealerconnection.com by July 31, 2017. Owner names and addresses will be available by October 17, 2017.
NOTE: Your FSA VIN Lists may contain owner names and addresses obtained from motor vehicle registration records. The use of such motor vehicle registration data for any purpose other than in connection with this recall is a violation of law in several states, provinces, and countries.
Accordingly, you must limit the use of this listing to the follow-up necessary to complete this recall.
- Owners of affected vehicles will be directed to dealers for repairs.
- Immediately contact any of your affected customers whose vehicles are not on your VIN list but are identified in OASIS. Give the customer a copy of the Owner Notification Letter (when available) and schedule a service date.
- Correct other affected vehicles identified in OASIS which are brought to your dealership.
- Dealers are to prioritize repairs of customer vehicles over repairs of new and used vehicle inventory.
- Use OASIS to identify and correct all affected vehicles in your new and used vehicle inventory.
TITLE BRANDED / SALVAGED VEHICLES
Affected title branded and salvaged vehicles are eligible for this recall.
ADDITIONAL REPAIR (LABOR TIME AND/OR PARTS)
Additional repairs identified as necessary to complete the FSA should be managed as follows:
- For vehicles within new vehicle bumper-to-bumper warranty coverage, follow existing warranty and policy guidelines for related damage claims. No SSSC approval is required for these vehicles:
- For vehicles outside new vehicle bumper-to-bumper warranty coverage, submit an Approval Request to the SSSC Web Contact Site prior to completing the repair.
Refunds are not approved for this program.
Rental vehicles are not approved for this program.
CLAIMS PREPARATION AND SUBMISSION
- Enter claims using Direct Warranty Entry (DWE) or One Warranty Solution (OWS).
- DWE: refer to ACESII manual for claims preparation and submission information.
- OWS: when entering claims in DMS software, select claim type 31: Field Service Action. The FSA number 17E06 is the sub code.
- Additional labor and/or parts must be claimed as related damage on a separate repair line from the FSA.
|Description||Labor Operation||Labor Time|
|Replace crankcase oil separator filter element 2017 F-350/450/550||17E06B||0.7 Hours|
|Replace engine crankcase oil separator filter element 2016-2017 F-650/750||17E06C||0.5 Hours|
PARTS REQUIREMENTS / ORDERING INFORMATION
|Part Number||Description||Order Quantity||Claim Quantity|
|GC4Z-6A777-B||Crankcase oil separator filter element||1||1|
The DOR/COR number for this recall is 51086.
Order your parts requirements through normal order processing channels. To guarantee the shortest delivery time, an emergency order for parts must be placed.
For latest prices, refer to DOES II.
PARTS RETENTION AND RETURN
Follow the provisions of the Warranty and Policy Manual, Section 1 – WARRANTY PARTS RETENTION AND RETURN POLICIES.
EXCESS STOCK RETURN
Excess stock returned for credit must have been purchased from Ford Customer Service Division in accordance with Policy Procedure Bulletin 4000.
In some of the affected vehicles, the engine crankcase oil separator filter may have a bypass valve with the incorrect spring rate. An incorrect spring rate may allow the bypass valve to open before the service interval is reached. The valve opening early results in oil carryover into the turbocharger, potentially increasing carbon dioxide (CO2) emissions. Before delivering any new in-stock vehicles involved in this recall, dealers are to replace the crankcase oil separator filter element.
Recommended Tool List:
|1/4″ Drive Short Well Socket 8mm|
|1/4″ Drive Universal Joint|
|1/4″ Air Ratchet|
|1/4″ Drive Torque Wrench|
|1/4″ Drive Extension 6 in (152 mm)|
|Rubber Tip Blow Gun|
- Replace the crankcase oil separator filter element.
F-350/450/550 Vehicles Only
NOTE: Perform the following step to bleed the air from the fuel system.
- Bleed the fuel system by cycling the ignition 3 times in the following sequence:
Emission Recall 17E06
Programa de Emisiones 17E06
Mr. John Sample
123 Main Street
Anywhere, USA 12345
Your Vehicle Identification Number (VIN): 12345678901234567
Ford Motor Company values you as a customer and is committed to vehicle quality and preserving the environment. Therefore, we are voluntarily recalling your vehicle, with the VIN shown above. Your vehicle may exceed applicable emission standards if this service is not performed.
|What is the issue?||On your vehicle, the engine crankcase oil separator filter element may have a bypass valve with an incorrect spring rate.|
|What is the effect?||An incorrect spring rate in the bypass valve may result in increased carbon dioxide (CO2) emissions over time.|
|What will Ford and your dealer do?||Ford Motor Company has authorized your dealer to replace the engine oil separator filter element free of charge (parts and labor). You are eligible for this free service even if you previously used non-Ford parts to service your vehicle or had your vehicle serviced at a non-Ford dealer.|
If you do not have this service performed:
|How long will it take?||The time needed for this repair is less than one-half day. However, due to service scheduling requirements, your dealer may need your vehicle for a longer period of time. Additional time may be required to allow the engine to cool prior to performing this repair.|
|What should you do?||Please call your dealer without delay and request a service date for Emission Recall 17E06. Provide the dealer with the VIN, which is printed near your name at the beginning of this letter.|
If you do not already have a servicing dealer, you can access www.Fordowner.com for dealer addresses, maps, and driving instructions. Ford Motor Company wants you to have this recall completed on your vehicle. The vehicle owner is responsible for making arrangements to have the work completed. Ford Motor Company can deny coverage for any vehicle damage that may result from the failure to have this recall performed on a timely basis. Therefore, please have this recall performed as soon as possible.
Your vehicle may be equipped with a diagnostic feature called the Vehicle Health Report which can inform you about all available recalls, as well as other key vehicle health information. Please see https://owner.ford.com/vehicle-health for more information.
|What if you no longer own this vehicle?||If you no longer own this vehicle, and have an address for the current owner, please forward this letter to the new owner.|
You received this notice because government regulations require that notification be sent to the last known owner of record. Our records are based primarily on state registration and title data, which indicate that you are the current owner.
|Can we assist you further?||If you have difficulties getting your vehicle repaired promptly and without charge, please contact your dealership’s Service Manager for assistance.|
RETAIL OWNERS: If you have questions or concerns, please contact our Ford Customer Relationship Center at 1-866-436-7332 and one of our representatives will be happy to assist you. If you wish to contact us through the Internet, our address is: www.Fordowner.com.
For the hearing impaired call 1-800-232-5952 (TDD). Representatives are available Monday through Friday: 8:00AM – 8:00PM(Eastern Time).
FLEET OWNERS: If you have questions or concerns, please contact our Fleet Customer Information Center at 1-800-34-FLEET, choose Option
#3, and one of our representatives will be happy to assist you. If you wish to contact us through the Internet, our address is: www.fleet.ford.com. Representatives are available Monday through Friday: 8:00AM – 8:00PM(Eastern Time).
|Para asistencia en Español||Visite nuestro sitio web para ver este anuncio en Español al siguiente dirección: https://es.owner.ford.com/recall.|
Si necesita ayuda o tiene alguna pregunta, por favor llame al Centro de Relación con Clientes al 1-866-436-7332 y presione 2 para Español.
|California and Massachusetts Registration Requirements||The State of California and the Commonwealth of Massachusetts require the completion of emission recall repairs prior to vehicle registration renewal. If your vehicle is registered in California or Massachusetts, it is subject to these requirements.|
When your dealer completes this emission recall repair, you will receive a Vehicle Emission Recall Proof of Correction certificate. Please make sure that you receive a certificate from your dealer and that you have it with you when you renew your vehicle registration.
It is also important for you to know that the certificate should be returned to the Department of Motor Vehicles (DMV) only if it is requested by the DMV. Otherwise, this certificate is to be held by you for your records.
In order to ensure your full protection under emissions warranty provisions, and to avoid any inconvenience when renewing your registration, it is recommended that you have your vehicle serviced as soon as possible. Failure to do so could be determined as lack of proper maintenance of your vehicle.
Thank you for your attention to this important matter.
Ford Customer Service Division