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May 3 2017 4769 – 2016 Ford And Lincoln MKX – SYNC 3 And Navigation – Apple CarPlay And/Or Android Auto – Customer Pay Upgrade Available
Some customers with 2016 Ford/Lincoln vehicles with SYNC 3 and Navigation may request an upgrade for Apple CarPlay or Android Auto.
In General settings and about check if v2.0 is present.
If V2.0 is present no software update is needed.
Apple CarPlay requires a new Media/USB hub to be installed.
Refer to GSB for AppleCarPlay Android Auto upgrade.
Follow WSM, Section 415-00 to update APIM if needed.
After Installation Complete pop-up, follow PTS instructions and perform a complete ignition cycle by turning the key off for 5 minutes which is critical fora successful installation.
The software and hardware upgrade is customer paid as it is not a warrantable repair per the Warranty And Policy Manual, Section 3, Warranty Coverages – SYNC.
