Safety Recall 16S42 – Driver and Passenger Front Seatbelt Pretensioner Cable Separation – 2013-2016 Ford Fusion & 2013-2015 Lincoln MKZ

NHTSA Campaign Number: 16V875
Component(s): SEAT BELTS
Potential Number of Units Affected: 603,392
Manufacturer: Ford Motor Company

 

Front Seat Belts May Not Restrain Occupants

If the driver or front passenger seatbelt cables cannot properly restrain the front seat occupants, they would be at an increased risk of injury.

 

Summary

Ford Motor Company (Ford) is recalling certain model year 2013-2016 Ford Fusion vehicles manufactured November 2, 2012, to July 31, 2014, and 2013-2015 Lincoln MKZ vehicles manufactured November 14, 2012, to July 31, 2014.

In the event of a crash, heat from the deployment of a seat belt pretensioner may cause a front seat belt anchor cable to fail.

 

Remedy

Ford will notify owners, and dealers will apply a protective coating to the seat belt cable, free of charge.

The recall began May 16, 2017.

Owners may contact Ford customer service at 1-866-436-7332.

Ford’s number for this recall is 16S42.

 

Notes

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

 

Check if you Vehicle has a Recall

 

May 3, 2017

TO: All U.S. Ford and Lincoln Dealers

SUBJECT: NEW VEHICLE DEMONSTRATION / DELIVERY HOLD – Safety Recall 16S42
Certain 2013-2016 Model Year Fusion and 2013-2015 Model Year MKZ Vehicles
Driver and Passenger Front Seatbelt Pretensioner Cable Repair

REF: Advance Notice – Safety Recall 16S42,dated December 1, 2016

 

AFFECTED VEHICLES

Vehicle Model Year Assembly Plant Build Dates
Fusion 2013-2015 Hermosillo November 2, 2012 through July 31, 2014
2014-2015 Flat Rock April 12, 2013 through July 31, 2014
MKZ 2013-2015 Hermosillo November 14, 2012 through July 31, 2014
Fusion 2013 &

2015-2016

Certain vehicles serviced with a Driver or Passenger Front Seatbelt Pretensioner (see table below in Service Action section)

Affected vehicles are identified in OASIS and FSA VIN Lists.

 

REASON FOR THIS SAFETY RECALL

In some of the affected vehicles, the driver and passenger front seatbelt pretensioner cables may separate during a deployment and may not adequately restrain the occupant in a crash, increasing the risk of injury.

 

SERVICE ACTION

Before demonstrating or delivering any new in-stock vehicles involved in this recall, dealers are to inject 1.5 ml of conformal coating chemical into the driver and passenger front seatbelt pretensioner assemblies following the instructions in the Technical Information.  This service must be performed on all affected vehicles at no charge to the vehicle owner.

In addition, dealers are to use the chart below to identify service part sales and vehicles serviced by your dealership with the following Front Seatbelt Pretensioner parts:

Ford Fusion Service Part Numbers Lincoln MKZ Service Part Numbers
DG9Z-54611B09-AC DG9Z-54611B08-AC DP5Z-54611B08-AC DP5Z-54611B09-AH
DG9Z-54611B09-AD DG9Z-54611B08-AD DP5Z-54611B08-AD DP5Z-54611B08-AK

If dealership records indicate that an over-the-counter service part sale occurred, or that a vehicle was serviced with one of the parts listed, and the vehicle is not identified in OASIS, dealers should:

  • Submit a VIN-specific type contact to the Special Service Support Center (SSSC) via the SSSC Web Contact Site under the 16S42 program requesting addition as a non-involved unit. Please provide documentation (sales invoice or repair order) showing the use of the part on the vehicle.
  • Contact the owner and arrange a service date.
  • When the vehicle arrives, provide the customer with a copy of the Owner Notification Letter.

 

OWNER NOTIFICATION MAILING SCHEDULE

Parts to repair this condition are currently not available in sufficient quantities to service all of the affected vehicles.  Therefore, to ensure an ample supply of parts is available, owners of affected vehicles will be notified in two separate mailings.  Mailings will begin the week of May 15, 2017.  Dealers should repair any affected vehicles that arrive at their dealerships, whether or not the customer has received a letter.

PLEASE NOTE:

Federal law requires dealers to complete this recall service before a new vehicle is delivered to the buyer or lessee.  Violation of this requirement by a dealer could result in a civil penalty of up to $21,000 per vehicle.  Correct all vehicles in your new vehicle inventory before delivery.

 

ATTACHMENTS

Attachment I: Administrative Information
Attachment II: Labor Allowances and Parts Ordering Information
Attachment III: Technical Information
Owner Notification Letters

 

QUESTIONS & ASSISTANCE

For questions and assistance, contact the Special Service Support Center (SSSC) via the SSSC Web Contact Site.  The SSSC Web Contact Site can be accessed through the Professional Technician Society (PTS) website using the SSSC link listed at the bottom of the OASIS VIN report screen or listed under the SSSC tab.

Sincerely,

 

Michael A. Berardi

 

ATTACHMENT I

NEW VEHICLE DEMONSTRATION / DELIVERY HOLD – Safety Recall 16S42
Certain 2013-2016 Model Year Fusion and 2013-2015 Model Year MKZ Vehicles
Driver and Passenger Front Seatbelt Pretensioner Cable Repair

 

OASIS ACTIVATION

OASIS was activated on December 1, 2016.

 

FSA VIN LISTS ACTIVATION

FSA VIN Lists were available through https://web.fsavinlists.dealerconnection.com on December 1, 2016.  Owner names and addresses will be available by June 16, 2017.

NOTE:  Your FSA VIN Lists may contain owner names and addresses obtained from motor vehicle registration records.  The use of such motor vehicle registration data for any purpose other than in connection with this recall is a violation of law in several states, provinces, and countries.

Accordingly, you must limit the use of this listing to the follow-up necessary to complete this recall.

 

SOLD VEHICLES

  • Owners of affected vehicles will be directed to dealers for repairs.
  • Immediately contact any of your affected customers whose vehicles are not on your VIN list but are identified in OASIS. Give the customer a copy of the Owner Notification Letter (when available) and schedule a service date.
  • Correct other affected vehicles identified in OASIS which are brought to your dealership.
  • Dealers are to prioritize repairs of customer vehicles over repairs of new and used vehicle inventory.

 

STOCK VEHICLES

  • Use OASIS to identify any affected vehicles in your used vehicle inventory.

 

DEALER-OPERATED RENTAL VEHICLES

A new law prohibits a Rental Company from selling, renting or leasing vehicles subject to a safety or compliance recall. This could impact dealer-operated rental fleets of 35 vehicles or more, including FRAC, LRAC, and DDR vehicles.  Please see EFC04833 for details and consult your legal counsel for legal advice.

 

TITLE BRANDED / SALVAGED VEHICLES

Affected title branded and salvaged vehicles are eligible for this recall.

 

ADDITIONAL REPAIR (LABOR TIME AND/OR PARTS)

Additional repairs identified as necessary to complete the FSA should be managed as follows:

  • For vehicles within new vehicle bumper-to-bumper warranty coverage, follow existing warranty and policy guidelines for related damage claims. No SSSC approval is required for these vehicles:
    • Ford vehicles – 3 years or 36,000 miles o Lincoln vehicles – 4 years or 50,000 miles
  • For vehicles outside new vehicle bumper-to-bumper warranty coverage, submit an Approval Request to the SSSC Web Contact Site prior to completing the repair.

 

OWNER REFUNDS    

Refunds are not approved for this program.

 

RENTAL VEHICLES  

Rental vehicles are not approved for this program.

 

LINCOLN CLIENT SPECIAL HANDLING

To ensure the best possible experience for Lincoln owners, Lincoln Dealers are encouraged to utilize the Lincoln Loyalty Program to provide clients with surprise and delight offerings as necessary.  The Lincoln Loyalty Program is exclusive to Lincoln Dealers.  Owners will not be notified of this service in owner mailings.  Reference EFC05367, Lincoln Loyalty Program Announcement for additional details.

 

CLAIMS PREPARATION AND SUBMISSION

  • Enter claims using Direct Warranty Entry (DWE) or One Warranty Solution (OWS).
    • DWE: refer to ACESII manual for claims preparation and submission information.
    • OWS: when entering claims in DMS software, select claim type 31: Field Service Action. The FSA number (16S42) is the sub code.
  • Additional labor and/or parts must be claimed as related damage on a separate repair line from the FSA.
  • For Lincoln Client Special Handling, reference EFC05367, Lincoln Loyalty Program

Announcement and EFC04165, Lincoln Loyalty Rental Claims for Requirements and Claiming Instructions.  Claims for Lincoln Loyalty should be submitted as a separate line on the same Repair Order.

 

ATTACHMENT II

NEW VEHICLE DEMONSTRATION / DELIVERY HOLD – Safety Recall 16S42
Certain 2013-2016 Model Year Fusion and 2013-2015 Model Year MKZ Vehicles
Driver and Passenger Front Seatbelt Pretensioner Cable Repair

 

LABOR ALLOWANCES

Description Labor Operation Labor Time
Inject 1.5 ml of conformal coating chemical into the driver and passenger front seatbelt pretensioner assemblies 16S42B 0.6 Hours

 

PARTS REQUIREMENTS / ORDERING INFORMATION

Part Number Description Order Quantity Claim Quantity
XL-21 Motorcraft Conformal Coating (12 kits per case, 1 kit required per vehicle) 1 case 1 kit

The DOR/COR number for this program is 51078.

To ensure an equitable distribution of service parts, there will be a one-time seed stock of Motorcraft XL-21 to dealers according to the chart below beginning May 8, 2017, and an order restriction has been placed on this part number until June 12, 2017.

 Seed Stocking Chart – Week of May 8, 2017
Assigned Vehicles Seed Stock Amount Assigned  Vehicles Seed Stock Amount
10 to 79 1 box of 12 (12 kits) 440 to 479 11 boxes of 12 (132 kits)
80 to 119 2 boxes of 12 (24 kits) 480 to 519 12 boxes of 12 (144 kits)
120 to 159 3 boxes of 12 (36 kits) 520 to 559 13 boxes of 12 (156 kits)
160 to 199 4 boxes of 12 (48 kits) 560 to 599 14 boxes of 12 (168 kits)
200 to 239 5 boxes of 12 (60 kits) 600 to 639 15 boxes of 12 (180 kits)
240 to 279 6 boxes of 12 (72 kits) 640 to 679 16 boxes of 12 (192 kits)
280 to 319 7 boxes of 12 (84 kits) 680 to 719 17 boxes of 12 (204 kits)
320 to 359 8 boxes of 12 (96 kits) 720 to 759 18 boxes of 12 (216 kits)
360 to 399 9 boxes of 12 (108 kits) 760 to 799 19 boxes of 12 (228 kits)
400 to 439 10 boxes of 12 (120 kits) 800 & up 20 boxes of 12 (240 kits)

Dealers will need to access https://web.fsavinlists.dealerconnection.com to determine the total number of affected vehicles assigned to their dealership in order to calculate the number of parts that they will receive under the Seed Stock Program.

Once seed stock orders are placed, dealers will be able to view their seed stock quantities on the PTS website under the white SSSC tab.  Select the Part Seed Stock Status menu for details.

NOTE:  For the small percentage of dealers that do not receive an initial distribution of parts, submit a VIN-specific Part Order contact type via the SSSC Web Contact Site if you need a part prior to it being available through open ordering on June 12, 2017.

Dealers will be notified via a DOES II communication if circumstances warrant a change in part supply strategy and when open ordering resumes.

 

DEALER PRICE  

For latest prices, refer to DOES II.

 

EXCESS STOCK RETURN

Excess stock returned for credit must have been purchased from Ford Customer Service Division in accordance with Policy Procedure Bulletin 4000.

 

ATTACHMENT III

CERTAIN 2013-2016 MODEL YEAR FUSION AND 2013-2015 MODEL YEAR MKZ VEHICLES — DRIVER AND PASSENGER FRONT SEATBELT PRETENSIONER CABLE REPAIR

 

OVERVIEW

In some of the affected vehicles, the driver and passenger front seatbelt pretensioner cables may separate during a deployment and may not adequately restrain the occupant in a crash, increasing the risk of injury. Before demonstrating or delivering any new in-stock vehicles involved in this recall, dealers are to inject 1.5 ml of conformal coating chemical into the driver and passenger front seatbelt pretensioner assemblies following the instructions in the Technical Information.

 

SERVICE PROCEDURE

NOTE: A video of the service procedure can be found by clicking the video icon. Video Icon

  1. Remove the driver and passenger side B-pillar lower trim panel. Please follow the Workshop Manual (WSM) procedures in Section 501-05.

NOTE: Removal of the B-pillar upper trim panel is not required for this procedure.

  1. Remove the pin-type retainers on both sides, and position the carpet aside to access both front
    seatbelt pretentioner assemblies. See Figure 1.

NOTE: Failure to access both seatbelt pretensioner assemblies prior to preparing the syringe with chemical could allow the chemical to cure prior to injection.

NOTE: Passenger side shown, driver side similar.

PIN-TYPE RETAINERFIGURE 1

 

NOTE: The use of disposable rubber gloves is required.

  1. Using the syringe and conformal coating chemical provided in the service kit, draw 3 ml of conformal coating chemical into the syringe, then screw on the applicator needle to the end of the syringe. See Figure 2.

NOTICE: Place a shop rag under the loaded syringe to prevent dripping onto the carpet, which could leave a stain. The carpet should be pulled away from the pretensioners to prevent the possibility of staining.

APPLICATOR NEEDLEFIGURE 2

 

  1. Bending the seatbelt pretensioner cable eyelet downward, inject half of the syringe contents (1.5 ml) into one of the front seatbelt pretensioner assemblies, and then inject the remaining syringe contents (1.5 ml) into the other front seatbelt pretentioner assembly. See Figure 3.
    • Use small bumps on the plunger to control the flow of the chemical into the pretensioner housing and to limit the amount of chemical that could pool up and spill out of the housing.
    • The injection process may take 2-3 minutes per side to allow the 1.5 ml to soak into the cable and gravitate down into the pretensioner housing.

NOTE: The pretensioner is shown out of vehicle for clarity.

SEATBELT PRETENTIONER CABLEFIGURE 3

 

NOTE: The pretensioner cable housing will overflow if 1.7 ml of chemical is injected. Overfilling with more than 1.5 ml of chemical is not a cause for concern and will not degrade pretensioner performance.

NOTE: Allow the chemical to cure for 30 minutes prior to returning the vehicle to the customer. The vehicle can be reassembled during this time.

  1. Reassemble the vehicle by reversing the removal procedure.
  2. Unscrew the cap on the vial and allow the remaining chemical to cure prior to discarding, along with the used syringe and applicator nozzle.
    • The applicator needle supplied in the kit is a hobby-type, non-hypodermic needle and should not require medical waste disposal.

 

May, 2017

* * * IMPORTANT SAFETY RECALL * * *
(PROGRAMA DE SEGURIDAD IMPORTANTE)

 

Safety Recall Notice 16S42 / NHTSA Recall 16V-875
Aviso de Revisión de Seguridad 16S42

 

Mr. John Sample
123 Main Street
Anywhere, USA 12345

 

Your Vehicle Identification Number (VIN):  12345678901234567

 

This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act.

Ford Motor Company has decided that a defect which relates to motor vehicle safety exists in your vehicle, with the VIN shown above.

We apologize for this situation and want to assure you that, with your assistance, we will correct this condition.  Our commitment, together with your dealer, is to provide you with the highest level of service and support.

What is the issue? On your vehicle, the driver and passenger front seatbelt pretensioner cables may separate during a deployment and may not adequately restrain the occupant in a crash, increasing the risk of injury.
What will Ford and your dealer do? Parts are now available to repair your vehicle.  Ford Motor Company has authorized your dealer to repair both front seatbelt pretensioner assemblies free of charge (parts and labor).
How long will it take? The time needed for this repair is less than one-half day.  However, due to service scheduling requirements, your dealer may need your vehicle for a longer period of time.
What should you do? Please call your dealer without delay and request a service date for Recall 16S42. Provide the dealer with your VIN, which is printed near your name at the beginning of this letter. If you do not already have a servicing dealer, you can access www.Fordowner.com for dealer addresses, maps, and driving instructions.      

Ford Motor Company wants you to have this safety recall completed on your vehicle. The vehicle owner is responsible for making arrangements to have the work completed.

Please note:  Federal law requires that any vehicle lessor receiving this recall notice must forward a copy of this notice to the lessee within ten days.

Your vehicle may be equipped with a diagnostic feature called the Vehicle Health Report which can inform you about all available recalls, as well as other key vehicle health information. Please see https://owner.ford.com/vehicle-health for more information.

What if you no longer own this vehicle? If you no longer own this vehicle, and have an address for the current owner, please forward this letter to the new owner.

You received this notice because government regulations require that notification be sent to the last known owner of record.  Our records are based primarily on state registration and title data, which indicate that you are the current owner.

Can we assist you further? If you have difficulties getting your vehicle repaired promptly and without charge, please contact your dealership’s Service Manager for assistance.

RETAIL OWNERS:  If you have questions or concerns, please contact our Ford Customer Relationship Center at 1-866-436-7332 and one of our representatives will be happy to assist you.  If you wish to contact us through the Internet, our address is:  www.Fordowner.com.

For the hearing impaired call 1-800-232-5952 (TDD).  Representatives are available Monday through Friday:  8:00AM – 8:00PM(Eastern Time).

FLEET OWNERS:  If you have questions or concerns, please contact our

Fleet Customer Information Center at 1-800-34-FLEET, choose Option #3, and one of our representatives will be happy to assist you.  If you wish to contact us through the Internet, our address is:  www.fleet.ford.com.

Representatives are available Monday through Friday:  8:00AM – 8:00PM(Eastern Time).

If you are still having difficulty getting your vehicle repaired in a reasonable time or without charge, you may write the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Ave. S.E., Washington, D.C.

20590 or call the toll free Vehicle Safety Hotline at 1-888-327-4236 (TTY: 1-800-424-9153) or go to www.safercar.gov.  Reference NHTSA Safety Recall 16V-875.

Para asistencia en Español Visite nuestro sitio web para ver este anuncio en Español al siguiente dirección: https://es.owner.ford.com/recall.

Si necesita ayuda o tiene alguna pregunta, por favor llame al Centro de Relación con Clientes al 1-866-436-7332 y presione 2 para Español.

Thank you for your attention to this important matter.

Ford Customer Service Division

 

May, 2017

* * * IMPORTANT SAFETY RECALL * * *
(PROGRAMA DE SEGURIDAD IMPORTANTE)

 

Safety Recall Notice 16S42 / NHTSA Recall 16V-875
Aviso de Revisión de Seguridad 16S42

 

Mr. John Sample
123 Main Street
Anywhere, USA 12345

 

Your Vehicle Identification Number (VIN):  12345678901234567

 

This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act.

The Lincoln Motor Company has decided that a defect which relates to motor vehicle safety exists in your vehicle, with the VIN shown above.

We apologize for this situation and want to assure you that, with your assistance, we will correct this condition.  Our commitment, together with your dealer, is to provide you with the highest level of service and support.

What is the issue? On your vehicle, the driver and passenger front seatbelt pretensioner cables may separate during a deployment and may not adequately restrain the occupant in a crash, increasing the risk of injury.
What will Lincoln and your dealer do? Parts are now available to repair your vehicle.  The Lincoln Motor Company has authorized your dealer to repair both front seatbelt pretensioner assemblies free of charge (parts and labor).
How long will it take? The time needed for this repair is less than one-half day.  However, due to service scheduling requirements, your dealer may need your vehicle for a longer period of time.
What should you do? Please call your dealer without delay and request a service date for Recall 16S42. Provide the dealer with your VIN, which is printed near your name at the beginning of this letter. If you do not already have a servicing dealer, you can access www.Lincolnowner.com for dealer addresses, maps, and driving instructions.      

The Lincoln Motor Company wants you to have this safety recall completed on your vehicle.  The vehicle owner is responsible for making arrangements to have the work completed.

Please note:  Federal law requires that any vehicle lessor receiving this recall notice must forward a copy of this notice to the lessee within ten days.

Your vehicle may be equipped with a diagnostic feature called the Vehicle Health Report which can inform you about all available recalls, as well as other key vehicle health information. Please see https://owner.lincoln.com/vehicle-health for more information.

What if you no longer own this vehicle? If you no longer own this vehicle, and have an address for the current owner, please forward this letter to the new owner.

You received this notice because government regulations require that notification be sent to the last known owner of record. Our records are based primarily on state registration and title data, which indicate that you are the current owner.

Can we assist you further? If you have difficulties getting your vehicle repaired promptly and without charge, please contact your dealership’s Service Manager for assistance.

RETAIL OWNERS:  If you have questions or concerns, please contact our Customer Relationship Center at 1-866-436-7332 and one of our representatives will be happy to assist you.  If you wish to contact us through the Internet, our address is:  www.Lincolnowner.com.

For the hearing impaired call 1-800-232-5952 (TDD).  Representatives are available Monday through Friday:  8:00AM – 8:00PM(Eastern Time).

FLEET OWNERS:  If you have questions or concerns, please contact our

Fleet Customer Information Center at 1-800-34-FLEET, choose Option #3, and one of our representatives will be happy to assist you.  If you wish to contact us through the Internet, our address is:  www.fleet.ford.com.

Representatives are available Monday through Friday:  8:00AM – 8:00PM (Eastern Time).

If you are still having difficulty getting your vehicle repaired in a reasonable time or without charge, you may write the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Ave. S.E., Washington, D.C.

20590 or call the toll free Vehicle Safety Hotline at 1-888-327-4236 (TTY: 1-800-424-9153) or go to www.safercar.gov.  Reference NHTSA Safety Recall 16V-875.  

Para asistencia en Español Visite nuestro sitio web para ver este anuncio en Español al siguiente dirección: https://es.owner.lincoln.com/recall.

Si necesita ayuda o tiene alguna pregunta, por favor llame al Centro de Relación con Clientes al 1-866-436-7332 y presione 2 para Español.

Thank you for your attention to this important matter.

The Lincoln Motor Company

 

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