14S06 – Reprogram Power Steering Control Module and Steering Gear Extended Coverage – 2011-2013 Ford Explorer

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Copyright 2019 Ford Motor Company David J. Johnson Ford Motor Company Director P. O. Box 1904 Service Engineering Operations Dearborn, Michigan 48121 Ford Customer Service Division May 17, 2019 TO: All U.S. Ford and Lincoln Dealers SUBJECT: DEMONSTRATION / DELIVERY HOLD – Safety Recall 14S06 – Supplement #3 Certain 2011-2013 Model Year Explorer Vehicles Reprogram Power Steering Control Module and Steering Gear Extended Coverage REF: DEMONSTRATION / DELIVERY HOLD – Safety Recall 14S06 Supplement #2 Dated July 1, 2015 New! REASON FOR THIS SUPPLEMENT • Clarifying the repair coverage: For vehicles that have safety recall 14S06 open and require a steering gear replacement under 15N01, but have exceeded 15N01 program terms of 10 years of service or 150,000 miles, please submit an Approval Request to the SSSC Web Contact Site for steering gear replacement approval prior to completing the repair. • Previously denied repairs: For vehicles that had safety recall 14S06 open and were denied a steering gear replacement under 15N01 because the vehicle had exceeded the 15N01 program terms of 10 years of service or 150,000 miles, dealers are to contact those owners to complete the previously denied repair and submit an Approval Request to the SSSC Web Contact Site for steering gear replacement approval or refund the vehicle owner for the cost of repair completed. New! PROGRAM TERMS This safety recall involves reprogramming the Power Steering Control Module (PSCM), or replacing the steering gear if certain Diagnostic Trouble Codes (DTCs) are present, regardless of vehicle mileage or warranty start date. If the steering gear is not replaced, the owner will be provided extended coverage of the steering gear under program code 15N01 (See Attachment II “LABOR ALLOWANCES”). This extended coverage provides for one-time replacement of the steering gear if certain DTCs are present, for up to 10 years of service or 150,000 miles from the warranty start date of the vehicle, whichever occurs first. If a vehicle has already exceeded the mileage limit, this program will last through December 31, 2015 for eligible owners. The extended coverage is automatically transferred to subsequent owners. AFFECTED VEHICLES Certain 2011-2013 model year Explorer vehicles built at the Chicago Assembly Plant from Job #1 2011 through February 28, 2012. Affected vehicles are identified in OASIS. In addition, for a list of vehicles assigned to your dealership, visit https://web.fsavinlists.dealerconnection.com. This information will be available on May 29, 2014.  Copyright 2019 Ford Motor Company REASON FOR THIS SAFETY RECALL In some of the affected vehicles, the power steering system may revert to manual steering mode due to the Power Steering Control Module (PSCM) detecting a motor position sensor fault. In manual steering mode there is still a mechanical linkage between the steering wheel and the road wheel, allowing steering control to be maintained. If this condition should occur, a message will display in the Instrument Cluster Message Center, a chime will sound to inform the driver, and the steering effort may be greater, especially at low speeds, which may increase the risk of accident. New! SERVICE ACTION Before demonstrating or delivering any of the vehicles involved in this recall, dealers are to check the PSCM for Diagnostic Trouble Codes (DTCs). • If no loss of steering assist DTCs are present, reprogram the PSCM using IDS version 91.03 or higher. This closes Safety Recall 14S06, but Extended Coverage Program 15N01 remains open. • If any loss of steering assist DTCs are present and program 15N01 is open, replace the steering gear assembly. This closes both 14S06 and Extended Coverage Program 15N01. The above services must be performed on all affected vehicles at no charge to the vehicle owner. For vehicles that had safety recall 14S06 open and were denied a steering gear replacement under 15N01 because the vehicle had exceeded the 15N01 program terms of 10 years of service or 150,000 miles, dealers are to contact those owners to complete the previously denied repair and submit an Approval Request to the SSSC Web Contact Site for steering gear replacement approval or refund the vehicle owner for the cost of repair completed. EXTENDED COVERAGE (15N01) For lack of power steering assist concerns, dealers are to check the PSCM for DTCs. • If no loss of steering assist DTCs are present, the repair is not covered by 15N01. Proceed to normal diagnosis. • If any loss of steering assist DTCs are present and program 15N01 is open, replace the power steering gear assembly at no charge (parts and labor) to the vehicle owner. NOTE: To determine if the owner is eligible for extended coverage, enter the VIN in OASIS and check if program 15N01 is open. OWNER NOTIFICATION MAILING SCHEDULE Owner Letters are expected to be mailed the week of July 21, 2014. Dealers should repair any affected vehicles that arrive at their dealerships, whether or not the customer has received a letter. Owner Letters will be mailed the week of July 20, 2015 to notify customers of the extended coverage. PLEASE NOTE: Federal law requires dealers to complete this recall service before a new vehicle is delivered to the buyer or lessee. Violation of this requirement by a dealer could result in a civil penalty of up to $7,000 per vehicle. Correct all vehicles in your new vehicle inventory before delivery.  Copyright 2019 Ford Motor Company New! ATTACHMENTS Attachment I: Administrative Information Attachment II: Labor Allowances and Parts Ordering Information Attachment III: Technical Information Attachment IV: Q&A Owner Notification Letter Recall Reimbursement Plan QUESTIONS & ASSISTANCE Special Service Support Center (Dealer Assistance Only) 1-800-325-5621 Sincerely, David J. Johnson  Copyright 2019 Ford Motor Company ATTACHMENT I Page 1 of 2 DEMONSTRATION / DELIVERY HOLD – Safety Recall 14S06 – Supplement #3 Certain 2011-2013 Model Year Explorer Vehicles Reprogram Power Steering Control Module and Steering Gear Extended Coverage OASIS ACTIVATED? Yes, OASIS will be activated on May 29, 2014. FSA VIN LIST ACTIVATED? Yes, FSA VIN list will be available through https://web.fsavinlists.dealerconnection.com on May 29, 2014. Owner names and addresses will be available by August 1, 2014. NOTE: Your FSA VIN list may contain owner names and addresses obtained from motor vehicle registration records. The use of such motor vehicle registration data for any purpose other than in connection with this recall is a violation of law in several states, provinces, and countries. Accordingly, you must limit the use of this listing to the follow-up necessary to complete this recall. STOCK VEHICLES Correct all affected units in your new vehicle inventory before delivery. SOLD VEHICLES • Owners of affected vehicles will be directed to dealers for repairs. • Immediately contact any of your affected customers whose vehicles are not on your VIN list but are identified in OASIS. Give the customer a copy of the Owner Notification Letter (when available) and schedule a service date. • Correct other affected vehicles identified in OASIS which are brought to your dealership. TITLE BRANDED / SALVAGED VEHICLES Affected title branded and salvaged vehicles are eligible for this recall. RELATED DAMAGE If a related damage condition exists that you believe to be caused by the covered condition, call the Special Service Support Center to request approval prior to the repair of any related damage. Requests for approval after completion of the repair will not be granted. Ford Motor Company reserves the right to deny coverage for related damage in cases where the vehicle owner has not had this recall performed on a timely basis. Additional related damage parts are subject to random selection for return to the Ford Warranty Parts Analysis Center (WPAC). ADDITIONAL LABOR TIME • If a condition exists that requires additional labor to complete the repair, call the Special Service Support Center to request approval prior to performing any additional labor. Requests for approval after completion of the repair will not be granted. • If you encounter aftermarket equipment or modifications to the vehicle which might prevent the repair of the covered condition, call the Special Service Support Center. New! OWNER REFUNDS NOTE: All refunds dated after July 1, 2015 must be claimed using Program Code 15N01. • This safety recall must still be performed, even if the owner has paid for a previous repair. Claiming a refund will not close the recall on the vehicle.  Copyright 2019 Ford Motor Company ATTACHMENT I Page 2 of 2 DEMONSTRATION / DELIVERY HOLD – Safety Recall 14S06 – Supplement #3 Certain 2011-2013 Model Year Explorer Vehicles Reprogram Power Steering Control Module and Steering Gear Extended Coverage New! OWNER REFUNDS (continued) • Ford Motor Company is offering a refund for owner-paid repairs covered by this recall if the repair was performed prior to the date indicated in the reimbursement plan, which is posted with this bulletin. Owners are directed to seek reimbursement through authorized dealers or, at their option, directly through Ford Motor Company at P.O. Box 6251, Dearborn, MI 48121- 6251. • Dealers are also authorized to refund owner-paid emergency repairs that were performed away from an authorized servicing dealer after the end date specified in the reimbursement plan. Non-covered repairs, or those judged by Ford to be excessive, will not be reimbursed. • Refunds will only be provided for the cost associated with steering gear replacement for loss of steering assist. • For vehicles that had safety recall 14S06 open and were denied a steering gear replacement under 15N01 because the vehicle had exceeded the 15N01 program terms of 10 years of service or 150,000 miles, dealers may refund the vehicle owner for the cost of repair completed. RENTAL VEHICLES If a customer’s vehicle requires the replacement of the steering gear and it is necessary to order parts, Ford Motor Company will pay for one day of vehicle rental. Follow Extended Service Plan (ESP) guidelines for dollar amounts. The daily rate can include applicable taxes but are not allowed to exceed the stated daily rate. Rentals will only be reimbursed for the day the vehicle is at the dealership for part replacement. Prior approval for more than one rental day is required from the Special Service Support Center (1-800-325-5621). The parts order must be an emergency order (unit down) if the order is placed between 3:00 PM and 7:00 PM (your local time zone) to guarantee the shortest delivery time. CLAIMS PREPARATION AND SUBMISSION • Enter claims using Direct Warranty Entry (DWE). • Refer to ACESII manual for claims preparation and submission information. • Related damage must be claimed on a repair line that is separate from the repair line on which the FSA is claimed. Related damage requires prior approval from the SSSC. • “MT” labor should be submitted on a separate repair line with the related damage flag checked. “MT” labor requires prior approval from the Special Service Support Center. • Submit refunds on a separate repair line. – Program Code: 15N01 – Misc. Expense: ADMIN – Misc. Expense: REFUND – Misc. Expense: 0.2 Hrs. • Multiple refunds should be submitted on one repair line and the invoice details for each repair should be detailed in the comments section of the claim. • For rental vehicle claiming, follow Extended Service Plan (ESP) guidelines for dollar amounts. Enter the total amount of the rental expense under Miscellaneous Expense code “Rental”.  Copyright 2019 Ford Motor Company ATTACHMENT II Page 1 of 2 DEMONSTRATION / DELIVERY HOLD – Safety Recall 14S06 – Supplement #3 Certain 2011-2013 Model Year Explorer Vehicles Reprogram Power Steering Control Module and Steering Gear Extended Coverage New! LABOR ALLOWANCES Description Program Code Labor Operation Labor Time Check for DTCs and reprogram PSCM NOTE: Closes program 14S06 and program 15N01 stays open 14S06 14S06C 0.2 Hours Check for DTCs, replace steering gear, check and adjust toe NOTE: Closes both programs 14S06 and 15N01 15N01 15N01E* 2.3 Hours * For vehicles that have safety recall 14S06 open and require a steering gear replacement under 15N01, but have exceeded 15N01 program terms of 10 years of service or 150,000 miles, please submit an Approval Request to the SSSC Web Contact Site for steering gear replacement approval prior to completing the repair. PARTS REQUIREMENTS / ORDERING INFORMATION (If applicable DTC’s are present.) Steering Gear Model Year Part Number Description Quantity 2011-2012 BB5Z-3504-PE Steering gear without automated parking 1 BB5Z-3504-RE Steering gear with automated parking 1 2013 DB5Z-3504-NE Steering gear without automated parking 1 DB5Z-3504-PE Steering gear with automated parking 1 Related Parts Engine Steering column shaft-to- steering gear bolt Stabilizer bar link nuts Steering gear bolts Exhaust pipe nuts Exhaust gaskets Exhaust Y-pipe to muffler gasket 2.0L W712961-S439 Qty 1 W713968-S440 Qty 2 W716182-S439 Qty 2 N/A N/A N/A 3.5L W712961-S439 Qty 1 W713968-S440 Qty 2 W716182-S439 Qty 2 W714265-S441 Qty 4 7T4Z- 9450-AA Qty 2 N/A 3.7L W712961-S439 Qty 1 W713968-S440 Qty 2 W716182-S439 Qty 2 W714265-S441 Qty 8 7T4Z- 9450-AA Qty 2 DA5Z- 9450-A Qty 1 The DOR/COR number for this recall is 50540. Order your parts requirements through normal order processing channels. Questions regarding parts should be directed to the Special Service Support Center (1-800-325-5621) or E-mailed to: [email protected].  Copyright 2019 Ford Motor Company ATTACHMENT II Page 2 of 2 DEMONSTRATION / DELIVERY HOLD – Safety Recall 14S06 – Supplement #3 Certain 2011-2013 Model Year Explorer Vehicles Reprogram Power Steering Control Module and Steering Gear Extended Coverage DEALER PRICE For latest prices, refer to DOES II. PARTS RETENTION AND RETURN Follow the provisions of the Warranty and Policy Manual, Section 1 “WARRANTY PARTS RETENTION AND RETURN POLICIES.” EXCESS STOCK RETURN Excess stock returned for credit must have been purchased from Ford Customer Service Division in accordance with Policy Procedure Bulletin 4000. ATTACHMENT III PAGE 1 OF 3 SAFETY RECALL 14S06-S3 CPR © 2019 FORD MOTOR COMPANY DEARBORN, MICHIGAN 48121 5/2019 CERTAIN 2011-2013 MODEL YEAR EXPLORER VEHICLES — REPROGRAM POWER STEERING CONTROL MODULE AND POWER STEERING GEAR EXTENDED COVERAGE OVERVIEW In some of the affected vehicles, the power steering system may revert to manual steering mode due to the Power Steering Control Module (PSCM) detecting a motor position sensor failure. In manual steering mode there is still a mechanical linkage between the steering wheel and the road wheels, allowing steering control to be maintained. If this condition should occur, a message will display in the Instrument Cluster Message Center, a chime will sound to inform the driver, and the steering effort may be greater, especially at low speeds. The purpose of this repair is to update the PSCM to prevent loss of steering assist while driving due to a motor position sensor fault or replace the steering gear if the PSCM has certain Diagnostic Trouble Codes (DTCs). Effective immediately, if the steering gear needs to be replaced, it must be claimed under extended coverage program code 15N01. Replacing the steering gear under program code 15N01 will automatically close Safety Recall 14S06. SERVICE PROCEDURE 1. Connect IDS and check for DTCs in the PSCM. – Are any of the following DTCs present? • C1B00-62 • C200B-2F • C200B-61 • C200B-62 • C200C-2F • C200D-49 • U0300-00 • U2011-49 • U2011-61 • U3000-46 • U3000-49 • U3000-61 • U3000-72 • U3000-96 • P07AE-09 No – If 14S06 is open in OASIS, proceed to step 2. If 14S06 is not open in OASIS, the repair is not covered under this program. Proceed to normal diagnosis. Yes – One or more of the DTCs are present, replace the steering gear. For additional information, refer to Workshop Manual (WSM) Section 211-00. NOTE: Reprogramming of the PSCM is not required if the steering gear is replaced. Therefore, replacing a steering gear under program code 15N01 will automatically close Safety Recall 14S06. ATTACHMENT III PAGE 2 OF 3 SAFETY RECALL 14S06-S3 CPR © 2019 FORD MOTOR COMPANY DEARBORN, MICHIGAN 48121 5/2019 2. Reprogram the PSCM using IDS version 91.03 or higher. NOTE: Calibration files may be obtained at www.motorcraft.com. NOTE: Follow the IDS on-screen instructions to complete the reprogramming procedure. Important Information for Module Programming NOTE: When programming or reprogramming a module, use the following basic checks to ensure programming completes without errors. • Make sure the 12V battery is fully charged before carrying out the programming steps and connect IDS/scan tool to a power source. • Inspect Vehicle Communication Module (VCM) and cables for any damage. Make sure scan tool connections are not interrupted during programming. • A hardwired connection is strongly recommended. • Turn off all unnecessary accessories (radio, heated/cooled seats, headlamps, interior lamps, HVAC system, etc.) and close doors. • Disconnect/depower any aftermarket accessories (remote start, alarm, power inverter, CB radio, etc.). • Follow all scan tool on-screen instructions carefully. • Disable IDS/scan tool sleep mode, screensaver, hibernation modes. • Create all sessions Key On Engine Off (KOEO). Starting the vehicle before creating a session will cause errors within the programming inhale process. Recovering a module when programming has resulted in a blank module: NEVER DELETE THE ORIGINAL SESSION! a. Obtain the original IDS that was used when the programming error occurred during Module Reprogramming (MR) or Programmable Module Installation (PMI). b. Disconnect the VCM from the Data Link Connector (DLC) and the IDS. c. Reconnect the VCM to IDS and then connect to the DLC. Once reconnected, the VCM icon should appear in the corner of the IDS screen. If it does not, troubleshoot the IDS to VCM connection. d. Locate the ORIGINAL vehicle session when programming failed. This should be the last session used in most cases. If not, use the session created on the date that the programming failed. ATTACHMENT III PAGE 3 OF 3 SAFETY RECALL 14S06-S3 CPR © 2019 FORD MOTOR COMPANY DEARBORN, MICHIGAN 48121 5/2019 NOTE: If the original session is not listed in the previous session list, click the ”Recycle Bin” icon at the lower right of the previous session screen. This loads any deleted sessions and allows you to look through them. Double-click the session to restore it. e. Once the session is loaded, the failed process should resume automatically. f. If programming does not resume automatically, proceed to the Module Programming menu and select the previously attempted process, PMI or MR. g. Follow all on-screen prompts/instructions. h. Near the end of programming, the IDS prompts you to select certain parameters. It is important to make a selection for ALL parameters listed. If the correct selection is already highlighted, you must still choose that selection before clicking the “Tick” mark to complete the configuration. i. The last screen on the IDS may list additional steps required to complete the programming process. Make sure all applicable steps listed on the screen are followed in order.  Copyright 2019 Ford Motor Company ATTACHMENT IV Page 1 of 1 DEMONSTRATION / DELIVERY HOLD – Safety Recall 14S06 – Supplement #3 Certain 2011-2013 Model Year Explorer Vehicles Reprogram Power Steering Control Module and Steering Gear Extended Coverage DEALER Q & A Q1. What is the problem? A. Ford previously voluntarily recalled certain 2011-2013 model year Explorer vehicles to address concerns relating to power steering operation. In some of the affected vehicles, the power steering system may revert to manual steering mode due to an Electric Power Steering (EPS) system fault related to the motor position sensor. In manual steering mode there is still a mechanical linkage between the steering wheel and the road wheels, allowing steering control to be maintained. If this condition should occur, a message will display in the instrument cluster message center and a chime will sound to inform the driver. Loss of power steering assist would require greater steering effort, especially at lower speeds, which may increase the risk of accident. Q2. What does the software update do? A. The software update may extend the time steering assist is maintained if a motor position sensor fault occurs. Q3. What if a customer experiences loss of steering assist after the module has been reprogrammed? A. The module was reprogrammed to prevent sudden loss of steering assist while driving if a motor position sensor fault occurs. Any subsequent loss of assist experienced after completion of module reprogramming may be eligible for extended coverage under program code 15N01. Check OASIS to determine eligibility.

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Ford Motor Company Ford Customer ServiceDivision P. O. Box 1904 Dearborn, Michigan 48121 R. FILE 330 TOWN CENTER DR STE 500 DEARBORN, MI 48126-279,6 July 2014 * * * IMPORTANT SAFETY RECALL * * * (PROGRAMA DE SEGUR/DAD /MPORTANTE) 5afety Recall Notice 145061 NHT5A Recall 14V-286 Aviso de Revision de 5eguridad 14506 This notice applies to your vehicle: 2013 Explorer Your Vehicle Identification Number: This notice is sent to you in accordance with the requirements of the National Traffic and Motor Vehicle Safety Act. Ford Motor Company has decided that a defect which relates to motor vehicle safety exists in your vehicle, with the Vehicle Identification Number shown above. We apologize for this situation and want to assure you that, with your assistance, we will correct this condition. Our commitment, together with your dealer, is to provide you with the highest level of service and support. What is the issue? What will Ford and your dealer do? How long will it take? What should you do? 1012 388851069618/0201 On your vehicle, the power steering system may revert to manual steering mode while driving due to a steering system sensor fault. If this condition should occur, a message will display in the Instrument Cluster Message Center, a chime will sound, and the steering effort may be greater at low speeds, which may increase the risk of accident. Ford Motor Company has authorized your dealer to update the Power Steering Control Module to prevent loss of steering assist while driving due to a motor position sensor fault. Alternatively, the dealer may need to replace the steering gear. This service will be performed free of charge (parts and labor). The time needed for this repair is less than one-half day. However, due to service scheduling requirements, your dealer may need your vehicle for a longer period of time. Please call your dealer without delay and request a service date for Recall 14S06. Provide the dealer with the Vehicle Identification Number (VIN) of your vehicle. The VIN is printed near your name at the beginning of this letter. If you do not already have a servicing dealer, you can access www.Fordowner.com for dealer addresses, maps, and driving instructions. Have you previously paid for this repair? What if you no longer own this vehicle? Can we assist you further? Ford Motor Company wants you to have this safety recall completed on your vehicle. The vehicle owner is responsible for making arrangements to have the work completed. Please note: Federal law requires that any vehicle lessor receiving this recall notice must forward a copy of this notice to the lessee within ten days. If you have previously paid for a repair that addresses the issue described in this letter, you still need to have this recall performed to ensure the correct parts and procedures were used. You may be eligible for a refund of previously paid repairs. Refunds will only be provided for service related to steering gear replacement for loss of power steering assist. To verify eligibility and expedite reimbursement, give your paid original receipt to your dealer. Refund requests may also be sent directly to Ford Motor Company. To request your refund from Ford, send the refund request with all required documentation, including your original repair receipt (no photocopies), to Ford Motor Company at P.O. Box 6251, Dearborn, Michigan 48121-6251. Refund requests mailed to this address may take up to 60 days to process. Your original receipt will be returned to you. Detailed information regarding eligibility for Ford’s reimbursement program and documentation requirements may be obtained by contacting the Ford Customer Relationship Center at 1-866-436-7332. If you no longer own this vehicle, and have an address for the current owner, please forward this letter to the new owner. You received this notice because government regulations require that notification be sent to the last known owner of record. Our records are based primarily on state registration and title data, which indicate that you are the current owner. If you have difficulties getting your vehicle repaired promptly and without charge, please contact your dealership’s Service Manager for assistance. RETAIL OWNERS: If you still have concerns, please contact the Ford Motor Company Customer Relationship Center at 1-866-436-7332 and one of our representatives will be happy to assist you. For the hearing impaired call 1-800-232-5952 (TOO). Representatives are available Monday through Friday: 8:00AM – 8:00PM (Eastern Time). If you wish to contact us through the Internet, our address is: www.Fordowner.com. Para asistencia en Espettol: Si necesita ayuda 0 tiene a/guna pregunta, por favor /lame al Centro de Retecion con C/ientes a/1-866-436-7332 y presione 2 para Espano/. FLEET OWNERS: If you still have concerns, please contact the Fleet Customer Information Center at 1-800-34-FLEET, Option #3 and one of our representatives will be happy to assist you. Representatives are available Monday through Friday: 8:00AM – 8:00PM (Eastern Time). Or you may contact us through the Internet at www.fleeUord.com. If you are still having difficulty getting your vehicle repaired in a reasonable time or without charge, you may write the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Ave. S.E., Washington, D.C. 20590 or call the toll free Vehicle Safety Hotline at 1-888-327-4236 (TTY: 1-800-424-9153) or go to www.safercar.gov. Reference NHTSA Safety Recall 14V-286. Thank you for your attention to this important matter. Ford Customer Service Division

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