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July 13, 2015
TO: All U.S.Ford and Lincoln Dealers
SUBJECT: Customer Satisfaction Program 15B13
Certain 2013-2015 Model Year Fusion Vehicles with 18” Gloss Black Physical Vapor Deposition Wheels
Wheel Replacement
PROGRAM TERMS
This program will be in effect through July 31, 2017. There is no mileage limit for this program.
AFFECTED VEHICLES
| Vehicle | Model Year | Assembly Plant | Build Dates |
| Fusion | 2014 – 2015 | Flat Rock | August 9, 2013 through August 7, 2014 |
| Fusion | 2013 – 2015 | Hermosillo | February 29, 2012 through August 12, 2014 |
Affected vehicles are identified in OASIS and FSA VIN Lists.
REASON FOR THIS PROGRAM
On all of the affected vehicles, the aluminum wheels are finished with a gloss black physical vapor deposition (PVD) process with a liquid clear coat. Over time, the clear coat may peel away from the PVD layer, which results in poor wheel appearance. These original gloss black PVD wheels have been discontinued and are no longer available.
SERVICE ACTION
Dealers are to replace all four wheels on the vehicle, whether or not clear coat peeling has occurred. The customer can choose from two replacement wheel options. This service must be performed on all affected vehicles at no charge to the vehicle owner.
OWNER NOTIFICATION MAILING SCHEDULE
Parts to repair this condition are currently not available in sufficient quantities to service all of the affected vehicles. Therefore, to ensure an ample supply of parts is available, owners of affected vehicles will be notified in two separate mailings. Mailing will begin by August 10, 2015, prioritized by vehicle age. Dealers should repair any affected vehicles that arrive at their dealerships, whether or not the customer has received a letter.
ATTACHMENTS
Attachment I: Administrative Information
Attachment II: Labor Allowances and Parts Ordering Information
Attachment III: Technical Information
Owner Notification Letter
QUESTIONS & ASSISTANCE
Special Service Support Center (Dealer Assistance Only) 1-800-325-5621
Special Service Support Center (Parts Ordering) 1-800-207-2444
ATTACHMENT I
Customer Satisfaction Program 15B13
Certain 2013-2015 Model Year Fusion Vehicles with
18” Gloss Black Physical Vapor Deposition Wheels
Wheel Replacement
OASIS ACTIVATED
OASIS will be activated on July 13, 2015.
FSA VIN LIST ACTIVATED
FSA VIN list will be available through https://web.fsavinlists.dealerconnection.com on July 13, 2015. Owner names and addresses will be available by September 30, 2015.
NOTE: Your FSA VIN list may contain owner names and addresses obtained from motor vehicle registration records. The use of such motor vehicle registration data for any purpose other than in connection with this program is a violation of law in several states, provinces, and countries. Accordingly, you must limit the use of this listing to the follow-up necessary to complete this service action.
STOCK VEHICLES
- Correct all affected units in your new vehicle inventory before delivery.
- Use OASIS to identify any affected vehicles in your used vehicle inventory.
SOLD VEHICLES
- Owners of affected vehicles will be directed to dealers for repairs.
- Immediately contact any of your affected customers whose vehicles are not on your VIN list but are identified in OASIS. Give the customer a copy of the Owner Notification Letter (when available) and schedule a service date.
- Correct other affected vehicles identified in OASIS which are brought to your dealership.
TITLE BRANDED / SALVAGED VEHICLES
Affected title branded and salvaged vehicles are eligible for this service action.
ADDITIONAL LABOR TIME AND/OR PARTS
Contact the Special Service Support Center (SSSC) if you have any of the following:
- Damage that you believe was caused by the covered condition.
- A condition that requires additional labor and/or parts to complete the repair.
- Aftermarket equipment or non-Ford modifications to the vehicle which might prevent the repair of the covered condition.
Contact the SSSC prior to the repair. Please be prepared to provide your requested additional warranty part cost, estimated additional labor time, and dealer specific labor rate. Requests for approval after completion of the repair may not be granted. Ford Motor Company reserves the right to deny coverage for related damage in cases where the vehicle owner has not had this service action performed on a timely basis. Additional related damage parts are subject to random selection for return to the Ford Warranty Parts Analysis Center (WPAC).
OWNER REFUNDS
Refunds are not approved for this program.
RENTAL VEHICLES
The use of rental vehicles is not approved for this program.
CLAIMS PREPARATION AND SUBMISSION
- Enter claims using Direct Warranty Entry (DWE) or One Warranty Solution (OWS).
- DWE: Refer to ACESII manual for claims preparation and submission information.
- OWS: When entering claims in DMS software, select claim type 31: Field Service Action. The FSA number (15B13) is the sub code.
- Refer to ACESII manual for claims preparation and submission information.
- Additional labor and/or parts must be claimed as related damage on a separate repair line from which the FSA is claimed. Additional labor and /or parts require prior approval from the Special Service Support Center.
- PROGRAM TERMS: This program will be in effect through July 31, 2017. There is no mileage limit for this program.
ATTACHMENT II
Customer Satisfaction Program 15B13
Certain 2013-2015 Model Year Fusion Vehicles with
18” Gloss Black Physical Vapor Deposition Wheels
Wheel Replacement
LABOR ALLOWANCES
| Description | Labor Operation | Labor Time |
| Replace Four Wheels | 15B13B | 0.9 Hours |
PARTS REQUIREMENTS / ORDERING INFORMATION
NOTE: Based on the customer’s preference, order one of the following wheel kits.
| Part Number | Description | Quantity |
|---|---|---|
| GS7Z-1K007-C | Kit of Four 20 Spoke Gloss Black Painted Wheels | 1 |
| GS7Z-1K007-D | Kit of Four 5 Spoke Gloss Black with Machined Surface Wheels | 1 |
9L3Z-1700-A  |
Valve Stem (one package includes four stems – four required per vehicle) | 1 |
NOTE: All four original PVD wheels must be returned in the original four wheel kit packaging in order to receive core credit. Regional core recovery centers will not pick up and grant core credit if all four wheels are not returned in one package/box.
The DOR/COR number for this program is 50608.
To manage part availability, dealers must contact the Special Service Support Center Parts Order Line at 1-800-207-2444. When calling to place an order for a kit of four wheels, please be prepared to provide dealer P&A code, VIN, part number and description of wheel (20 spoke vs. 5 spoke) desired for the customer’s vehicle.
Dealers will be notified via a DOES II communication if circumstances warrant a change in part supply strategy. Questions regarding parts should be directed to the Special Service Support Center Parts Order Line (1-800-207-2444) or E-mailed to: Ford@Renkim.com.
REPLACEMENT WHEEL OPTIONS
WHEEL OPTION ONE: 20 Spoke Gloss Black Painted Wheel (finish appearance is different than the original gloss black PVD wheel)
WHEEL OPTION TWO: 5 Spoke Gloss Black with Machined Surface Wheel
DEALER PRICE
For latest prices, refer to DOES II.
PARTS RETENTION AND RETURN
Follow the provisions of the Warranty and Policy Manual, Section 1 “WARRANTY PARTS RETENTION AND RETURN POLICIES.”
EXCESS STOCK RETURN
Excess stock returned for credit must have been purchased from Ford Customer Service Division in accordance with Policy Procedure Bulletin 4000.
ATTACHMENT III
CERTAIN 2013-2015 MODEL YEAR FUSION VEHIClES WITH 18″ GlOSS BLACK PHYSICAL VAPOR DEPOSITION WHEElS — WHEEl REPlACEMENT
SERVICE PROCEDURE
- Replace all four wheels. For additional information, refer to Workshop Manual (WSM) Section 204-04A.
August 2015
Customer Satisfaction Program 15B13
Programa de satisfacción del cliente 15B13
Mr. John Sample
123 Main Street
Anywhere, USA 12345
Your Vehicle Identification Number (VIN): 12345678901234567
At Ford Motor Company, we are committed not only to building high quality, dependable products, but also to building a community of happy, satisfied customers. To demonstrate that commitment, we are providing a no-charge Customer Satisfaction Program for your vehicle with the VIN shown above.
| Why are you receiving this notice? | The wheels on your vehicle are finished with a gloss black physical vapor deposition (PVD) process with a liquid clear coat. Over time, the clear coat may peel away from the PVD layer and result in poor wheel appearance. Ford Motor Company is offering you two different wheel choices to replace the original gloss black PVD wheels on your vehicle. The two different wheel choices are displayed in the Replacement Wheel Options attachment included with this letter. |
| What will Ford and your dealer do? | In the interest of customer satisfaction, Ford Motor Company has authorized your dealer to replace all four wheels free of charge (parts and labor) under the terms of this program.
This Customer Satisfaction Program will be in effect until July 31, 2017 regardless of mileage. Coverage is automatically transferred to subsequent owners. |
| How long will it take? | The time needed for this repair is less than one-half day. However, due to service scheduling requirements, your dealer may need your vehicle for a longer period of time. |
| What should you do? | Please review the two replacement wheel choices enclosed with this letter. Once you decide which replacement wheel you prefer, call your dealer to order your preferred replacement wheels and schedule a service date for Customer Satisfaction Program 15B13. Provide the dealer with your VIN which is printed near your name at the beginning of this letter.NOTE: Your wheels do not need to exhibit a clear coat peeling condition in order for you to receive four new wheels.
If you do not already have a servicing dealer, you can access www.Fordowner.com for dealer addresses, maps, and driving instructions. Ford Motor Company wants you to have this service action completed on your vehicle. The vehicle owner is responsible for making arrangements to have the work completed. |
| What if you no longer own this vehicle? | If you no longer own this vehicle, and have an address for the current owner, please forward this letter to the new owner.
You received this notice because our records, which are based primarily on state registration and title data, indicate that you are the current owner. |
| Can we assist you further? | If you have difficulties getting your vehicle repaired promptly and without charge, please contact your dealership’s Service Manager for assistance.
RETAIL OWNERS: If you still have concerns, please contact the Ford Motor Company Customer Relationship Center at 1-866-436-7332 and one of our representatives will be happy to assist you. For the hearing impaired call 1800-232-5952 (TDD). Representatives are available Monday through Friday: 8:00AM – 8:00PM (Eastern Time). If you wish to contact us through the Internet, our address is: www.Fordowner.com. Si necesita ayuda o tiene alguna pregunta, por favor llame al Centro de Relación con Clientes al 1-866-436-7332 y presione 2 para Español. FLEET OWNERS: If you still have concerns, please contact the Fleet Customer Information Center at 1-800-34-FLEET, Option #3 and one of our representatives will be happy to assist you. Representatives are available Monday through Friday: 8:00AM – 8:00PM (Eastern Time). Or you may contact us through the Internet at www.fleet.ford.com. |
Thank you for your attention to this important matter.
Ford Customer Service Division
Replacement Wheel Options
Option 1: 20 Spoke Gloss Black Painted Wheels (finish appearance is different than your original black PVD wheel)
Option 2: 5 Spoke Gloss Black with Machined Surface Wheels
I lost the letter regarding this recall and had honestly forgotten about it. I currently have several other recalls that are about to be completed and was wondering why this one did not show up on the dealership service department’s list for my vehicle. Am I still able to get the service completed on my vehicle!
You will have to talk to the dealer. If your vehicle came with those wheels, you should be covered.
I have been waiting over a year for my replacements.