24S29 – Panoramic Roof Repair – 2017-2019 Ford Transit Connect

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April 26, 2024 NHTSA CAMPAIGN NUMBER: 24V294000

Panoramic Roof Panel May Detach from Vehicle

A roof panel that detaches while driving can create a road hazard and increase the risk of a crash.

 

NHTSA Campaign Number: 24V294

Manufacturer Ford Motor Company

Components VISIBILITY

Potential Number of Units Affected 1,315

 

Summary

Ford Motor Company (Ford) is recalling certain 2017-2019 Transit Connect vehicles. An improper bond may exist between the panoramic roof and the vehicle body, which can result in the panel detaching from the vehicle.

 

Remedy

Dealers will remove, clean, and reinstall the panoramic roof panel, free of charge. Owner notification letters are expected to be mailed May 20, 2024. Owners may contact Ford customer service at 1-866-436-7332. Ford’s number for this recall is 24S29.

 

Notes

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.

 

Check if your Vehicle has a Recall

 


April 29, 2024

NEW VEHICLE DEMONSTRATION / DELIVERY HOLD – Advance Notice –  Safety Recall 24S29
Certain 2017 – 2019 Model Year Transit Connect
Panoramic Roof Repair

 

AFFECTED VEHICLES

Vehicle Model Year Assembly Plant Build Dates
Transit Connect 2017 – 2019 Valencia Assembly Plant October 2, 2016 through June 13, 2019

US population of affected vehicles: 1,310. Affected vehicles are identified in OASIS and FSA VIN Lists.

 

REASON FOR THIS SAFETY RECALL

In some of the affected vehicles, an improper bond may exist between the panoramic roof panel and the vehicle. A panoramic roof panel with an improper bond may result in wind noise, water leak, and in some cases, separation from the vehicle.  A separated roof can create a road hazard for other road users, increasing the risk of a crash.

 

SERVICE ACTION

DO NOT DEMONSTRATE OR DELIVER any new in-stock vehicles involved in this safety recall. A complete Dealer Bulletin will be provided to dealers 2nd quarter, 2024, when it is anticipated that parts ordering information and repair instructions will be available to support this safety recall. For new vehicle storage guidelines, refer to EFC13033, Storage Guidelines for New Vehicles.

IMPORTANT: Dealers should open a Repair Order (RO) only when a full dealer bulletin is published. Opening an RO against an Awareness or Advance Notice will result in warranty rejections against a recall.

 

CUSTOMER NOTIFICATION

Owners of record will be notified via first-class mail after repair instructions and parts ordering information have been provided to dealers.

PLEASE NOTE:

Federal law requires dealers to complete this recall service before a new vehicle is delivered to the buyer or lessee. Violation of this requirement by a dealer could result in a civil penalty of up to $27,168 per vehicle. Correct all vehicles in your new vehicle inventory prior to delivery.

 

DEALER-OPERATED RENTAL VEHICLES

The Fixing America’s Surface Transportation (FAST) Act law effective June 2016 prohibits a rental company from selling, renting or leasing vehicles subject to a safety or compliance recall. Please consult your legal counsel for legal advice.

 


Date of Submission: 04/26/2024

FSA 24S29 –CERTAIN 2017 – 2019 TRANSIT CONNECT VEHICLES – POOR PANORAMIC VISTA ROOF ADHESION

Chronology

On September 19, 2016, Ford’s Field Review Committee (FRC) approved safety field service action (FSA) # 16S35 for Transit Connect vehicles built between October 4, 2013 and July 14, 2014.  Ford recalled these vehicles due to reports of panoramic roof panels separating.  At the time of approval of 16S35, the FSA population was established through Ford data analysis.

On May 1, 2020, Ford’s FRC approved safety FSA # 20S22 for Transit Connect vehicles built between July 17, 2014, and October 1, 2016.  Ford recalled these vehicles due to reports of panoramic roof panels separating.  At time of approval of 20S22, the FSA population was established based on permanent corrective actions implemented on September 28, 2016 in which a new 3-step cleaning process was implemented by the panoramic roof supplier.  At the time that FSA 20S22 was approved, there were no reports of panoramic roof separation for vehicles produced after the PCA was implemented.

On August 16, 2020, Ford’s Critical Concern Group (CCRG) reviewed three European reports of 2018 – 2019 MY Transit Connect panoramic roofs separating from the vehicle while driving.  The CCRG recommended monitoring for additional relevant field reports over the next 12 months as there were no definitive trends amongst separation claims.

Between August 2022 and March 2023, Ford received 5 additional reports of 2017 – 2019 MY Transit Connect panoramic roofs separating from the vehicle while driving.

On March 3, 2023, Ford’s FRC approved a Harvest Program to analyze a sampling of panoramic roofs produced after the FSA 20S22 clean point to better understand field performance and determine root cause.

In December 2023, Ford began to receive harvested roofs returned from dealerships. In March 2024, Ford’s Material Engineering completed analysis of the harvested roofs and found contaminants present on the roofs’ glass surfaces.  These contaminants could lead to primer separation from the glass roof panel.

On April 19, 2024, Ford’s Field Review Committee reviewed the concern and approved a field action.

Ford is aware of 14 reports of panoramic roof separation globally in the post-20S22 population of vehicles.  Ford is not aware of any reports of accident or injury related to this condition.

 


3 Affected Products

Vehicle

MAKE MODEL YEAR
FORD TRANSIT CONNECT 2017-2019

 


4 Associated Documents

Chronology

RMISC-24V294-8528.pdf 33.12KB

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Defect Notice 573 Report

RCLRPT-24V294-3024.PDF 214.037KB

 


Manufacturer Notices(to Dealers,etc)

RCMN-24V294-8713.pdf 60.829KB

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Recall Acknowledgement

RCAK-24V294-5041.pdf 645.402KB

 


Latest Recalls Documents

For the Latest and Most recent Recall Information Visit the link below…

https://www-odi.nhtsa.dot.gov/acms/cs/documentList.xhtml?docId=24V294&docType=RCL

 


 

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Last update on 2024-05-01 / Affiliate links / Images from Amazon Product Advertising API

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