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NHTSA ID Number: 10243420
Manufacturer Communication Number: 23B55
Summary
Certain 2023 Model Year Super Duty Vehicles – Perform Vehicle Alignment
September 7, 2023
Customer Satisfaction Program 23B55
Certain 2023 Model Year Super Duty Vehicles
Perform Vehicle Alignment
PROGRAM TERMS
This program will be in effect through September 30, 2024 or a maximum of 50,000 miles, whichever occurs first. If a vehicle already has accumulated more than 50,000 miles, this coverage will last through September 30, 2024.
EXPIRATION DATE
We recommend dealers utilize their FSA VIN Lists’ names and addresses to contact customers with affected vehicles. This will help target vehicles that may pull to the left. FSA VIN Lists are expected to be available on September 7, 2023.
AFFECTED VEHICLES
| Vehicle | Model Year | Assembly Plant | Build Dates |
| Super Duty | 2023 | Kentucky Truck | March 2, 2023 through April 12, 2023 |
US population of affected vehicles: 126. Affected vehicles are identified in OASIS and FSA VIN Lists.
Note: Some vehicles may be in the process of being repaired. Monitor OASIS before opening an RO and/or beginning a repair. Parts purchased for an FSA can be returned for credit if required. See the EXCESS STOCK RETURN details in Labor Allowances and Parts Ordering Information for more information.
REASON FOR THIS PROGRAM
All of the affected vehicles were built with front axles that were not properly aligned at time of manufacture and will need to be realigned. The owner may notice that the vehicle may slightly pull to the left while driving.
SERVICE ACTION
Dealers are to perform a vehicle alignment. This service must be performed on all affected vehicles at no charge to the vehicle owner.
OWNER NOTIFICATION AND MAILING SCHEDULE
Owner letters are expected to be mailed the week of October 16, 2023. Dealers should repair any affected vehicles that arrive at their dealerships, whether or not the customer has received a letter.
MOBILE SERVICE REPAIR ASSESSMENT LEVEL
- All repairs in this program have the following assessment level.
– Not a Mobile Service Repair
SOLD VEHICLES
- Owners of affected vehicles will be directed to dealers for repairs.
- Immediately contact any of your affected customers whose vehicles are not on your VIN list but are identified in OASIS. Give the customer a copy of the Owner Notification Letter (when available) and schedule a service date.
- Correct other affected vehicles identified in OASIS which are brought to your dealership.
- Dealers are to prioritize repairs of customer vehicles over repairs of new and used vehicle inventory.
STOCK VEHICLES
- Correct all affected units in your new vehicle inventory before delivery.
- Use OASIS to identify any affected vehicles in your used vehicle inventory.
BRANDED / SALVAGED TITLE VEHICLES
Affected branded / salvaged title vehicles are eligible for this service action.
OWNER REFUNDS
Refunds are not approved for this program.
RENTAL VEHICLES
Rental vehicles are not approved for this program.
PICK-UP AND DELIVERY- Participating Dealers
Dealers participating in the Remote Experience Program:
- Refer to EFC12071, 2023 Remote Experience Program, Pickup & Delivery (PDL) Offset section for additional details.
PICK-UP AND DELIVERY- Non-participating Dealers
Dealers not participating in the 2023 Remote Experience Program for Pick-up & Delivery are authorized to claim unique services for completing this program.
- Dealers are authorized to claim one-half labor hour per repair for vehicle pick-up & delivery services. Refer to Labor Allowances for details.
- Dealers must retain a Vehicle Pick-up & Delivery Record with the repair order documentation.
PARTS REQUIREMENTS
| Part Number | Description | Order Quantity |
| PC3Z-3A049-A | Ball Joint Nut (Castle Nut) | Up to 2 |
W525288-S437  |
Cotter Pin (2 in package) | 1 |
| 5C3Z-3B440-BBB | Adjuster Assy. 0.25⁰ | Up to 2 |
| 5C3Z-3B440-CCC | Adjuster Assy. 0.5⁰ | Up to 2 |
| 5C3Z-3B440-DDD | Adjuster Assy. 0.75⁰ | Up to 2 |
| 5C3Z-3B440-EEE |
Adjuster Assy. 1.0⁰ | Up to 2 |
CERTAIN 2023 MODEL YEAR SUPER DUTY VEHICLES — VEHICLE ALIGNMENT
SERVICE PROCEDURE
NOTE: Inspect the wheel and tire assembly for cracks, dents, leaks, severe wear or rust flaking. Install a new wheel if cracks or rust flaking of the mounting surface exists.
1. Check and adjust the front camber, caster and toe as needed. Follow the Workshop Manual (WSM) procedures in Section 204-00.
7 Affected Products
Vehicles
| MAKE | MODEL | YEAR |
| FORD | F-250 SD | 2023 |
| FORD | F-350 SD | 2023 |
| FORD | F-450 SD | 2023 |
| FORD | F-550 SD | 2023 |
| FORD | F-600 SD | 2023 |
| FORD | F-650 SD | 2023 |
| FORD | F-750 SD | 2023 |
1 Associated Document
Manufacturer Communications
September 7, 2023
Customer Satisfaction Program 23B55
https://www.nhtsa.gov/recalls?nhtsaId=10243420
MC-10243420-0001.pdf 477.869KB
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- Universal automotive tool for wheel alignment, caster camber gauge compatible with BMW, Benz, Chevrolet, Toyota, Honda, Jeep, Citroen.
- This Wheel Alignment Balancing Tools allows you to return the strut to the original camber position after dismantling and re-assembling the suspension or to check the amount of camber change before re-installing.
- The alignment gauge is suitable for accurate checking of the castor and camber angle. Measures the camber and caster angle on the wheel hub or brake disc. Also, this magnetic camber alignment gauge could be used as a normal gradient.
- With its strong magnetic attraction, the camber alignment tool can easily be attached to all kinds metal surfaces.
- Tire alignment tools for cars and trucks: Easy to read through accurate scale with a range of measurement from -5 up to +5 degrees.
- Superior Durability - Experience unmatched durability with our toe alignment tool featuring thick stainless steel plates. The high hardness of stainless steel prevents deformation and rust, ensuring longevity and reliability for precise wheel alignment.
- Universal Compatibility - Enjoy a universal fit with our Toe Alignment Tool, accommodating a broad spectrum of vehicles with varying bolt patterns.Experience the versatility that suits your diverse vehicle fleet.
- Secure Anti-Fall Slots - The unique slot design in our alignment toe plates securely holds the measuring tape head in place. This anti-fall feature prevents unwanted tape shifting during solo measurements, ensuring a high success rate in your measurements and facilitating efficient single-person operation.
- Precision in Measurement - Specifically tailored for measuring the coaxial distance of wheels, this wheel alignment tool ensures accurate readings. Understand your vehicle's toe-in status, enhance driving stability, and make informed adjustments based on precise measurements.
- User-Friendly Operation - Streamline your alignment process with ease. Enjoy a hassle-free experience with our user-friendly design.Designed with convenient hanging holes for easy wall-mounted storage, saving space, and enhancing usability.(Tape measures not included)
- This is a great tool for the mechanic or do-it-yourselfer.
- They are designed to help you perfect your own wheel alignment, and will let you know if your alignment is good or bad.
- Comes complete with black mat and dual pin locks for keeping the plates zeroed and in position while the vehicle drives up on them.
- These are pre- assembled and read to go.
- Quickly and easily measure the front end alignment on most cars and trucks.
- 【Universal】Toe Alignment Tool Plates a universal fit type,fits a wide range of vehicles with different bolt patterns,including 5x4.5,5x5,5x5.5,6x5.5,8x6.5,8x170mm,UTV/ATV- 4/156.
- 【Easy to install】Remove the wheels,affix the Wheel Alignment Tool to the studs,and employ a measuring tape to attain precise alignment.Caution:When utilizing alignment tool plates,ensure to don protective gloves to avoid any potential cuts.
- 【High quality & Upgrade】Alignment Tool is made of high quality material and special technology.
- 【Why Choose Us?】Empowers you to conduct your own vehicle alignment,eliminating the necessity for frequent visits to an alignment shop.
- 【Quality and Service Guarantee】To ensure top-notch quality,our Toe Alignment Tool undergoes rigorous quality control measures before being shipped. If you have any inquiries or concerns regarding our Toe Alignment Tool,please don't hesitate to reach out to us.We strive to provide prompt assistance and will respond to your query within 24 hours,offering you a satisfactory solution.
- To make measurement more accurate
- By pressing the locking switch can adjust the height
- This rack is a simple but must have tool for aligning a vehicle, it has a loaded spring to fit a wide variety of cars, trucks etc.
- Material: Iron, Plastic
- Width: 155mm/6.1inches ; Height: 368mm/14.5inches
- Precision Toe Angle Measurement: Please remove the tire first and then mount our wheel alignment tool on the wheel hub for toe angle measurement. This measurement method minimizes inaccuracies caused by tire bumps or sidewall inscriptions. Included two 5m tape measures with 1/32" increments, delivering high-accuracy measurement data.
- All-Steel Plates: Our toe alignment tool is upgraded from traditional aluminum to thick stainless steel for enhanced durability. The high hardness nature of stainless steel prevents deformation and enhances rust resistance, significantly increasing the alignment plates' longevity and reliability.
- Anti-Fall Slot Design: Our alignment toe plates feature unique slots that firmly holds the measuring tape head in place. This design prevents the tape from falling or shifting during solo measurements, increasing your measurement success rate and enabling efficient single-person operation.
- Easy and Accurate Measurement: The wheel alignment kit comes with a conversion chart and a comprehensive manual. The manual provides step-by-step instructions for aligning the wheel positioning system and brake disc, reducing errors caused by misoperation. You'll quickly learn how to use the conversion table for fast and accurate angle calculations.
- Universal Compatibility: The versatile design of our toe plates wheel alignment tool includes multiple holes to accommodate various wheel sizes, making it suitable for a wide range of vehicles, including Jeeps, off-road vehicles, and UTV/ATVs. Compatible hub sizes: 5 x 4.5 in, 5 x 5 in, 5 x 5.5 in, 6 x 5.5 in, 8 x 6.5 in, 8 x 170 mm, UTV/ATV-4/156.
- ✔【Accurate Measurement】 - This adjustable magnetic gauge tool allows you to return the strut to the original camber position after dismantling and re-assembling the suspension or to check the amount of camber change before re-installing. Measures the Camber and Caster angle on the wheel hub or brake disc. Suitable for accurate checking of the castor and camber angle.
- ✔【Professional Tools】- This adjustable magnetic gauge tool has a powerful magnet could be easily mounted on all kinds of metal surface.(Note:Please double check and make sure the panel is balance before using.You could screw the button behind the gauge to adjust panel level)
- ✔【Multi-Function】- This adjustable magnetic gauge tool also it could be used as a normal gradienter (Magnetic mount could be released)
- ✔ 【Easy To Read】 - Size: 4.5”*1.2”*0.8” It has a simple leveling adjustment from -5 degrees to 5 degrees.Body of gauge is made of high density aluminum and precision level vial.
- ✔ 【Protect your Safety】- Professional adjustable magnetic gauge tool measures the Camber and Caster angle on the wheel hub or brake disc, suitable for automobile cars motorcycles trucks vans SUV tire repair.
- 【High Quality】Durability with our toe alignment tool featuring thick stainless steel plates. prevents deformation and rust, adaptable to various environmentsensuring longevity and reliability for precise wheel alignment.
- 【Universal】Our Wheel Alignment Tool is versatile and fits a variety of vehicles with different bolts.including 5x4.5, 5x5, 5x5.5, 6x5.5, 8x6.5, 8x170mm, UTV/ATV- 4/156.
- 【Accurate Measurement】This car alignment tool is designed to measure the distance and angle between the front and rear ends of coaxial wheels, ensuring accurate readings and improving vehicle stability.
- 【Easy to Install】remove the wheels, attach the Wheel Alignment Tool to the studs, and use a measuring tape to achieve perfect alignment. Space-saving wall-mounted construction with hanging holes.
- 【Warranty】Our wheel alignment tools are subjected to strict quality control measures, if you have any questions or concerns about our products, please feel free to contact us via email, we will try our best to provide prompt assistance and respond to your questions within 24 hours to provide you with a satisfactory solution!
- [Universal] The Toe Alignment Tool Plates are universal and suitable for various types of vehicle bolt styles, including 5x4.5, 5x5, 5x5.5, 6x5.5, 8x6.5, 8x170mm, UTV/ATV-4/156.
- [Simple operation] Remove the wheel, fix the wheel alignment tool, and use a tape measure to measure the size for quick adjustment.
- [Full-body steel] The toe plates are made of high-quality all steel materials, which provide accurate measurements and can be used for a long time. Enabling you to perform vehicle calibration on your own without frequent visits to calibration shops, saving you time and money.
- [Portable] The ZZHANFF wheel alignment tool toe has perfect size which is easy to carry, and will not take up space.
- [ High-quality ] High-quality materials and production processes ensure that each product is of high quality and durability.
- Package Content for Convenience: the package includes 2 wheel toe plates, providing a complete set for both front and rear wheels, making it easy to align your vehicle's wheels without the need for professional assistance; This feature saves you time and ensures that you have the necessary tools for proper wheel alignment
- Size for Compatibility: these alignment tools automotive measure about 23.62 x 3.15 x 1.97 inches/ 60 x 8 x 5 cm, making them suitable for most vehicles; The size ensures compatibility and versatility for various car models, providing a reliable tool for wheel alignment
- Quality Material for Durability: made from quality steel and black painted, these alignment plates are built to last; The sturdy construction ensures durability and longevity, providing a reliable tool for aligning your vehicle's wheels; This feature ensures that you can use these plates repeatedly without worrying about damage or wear and tear, they are adaptable to various environments
- Quick and Accurate Judgment for Easy Alignment: this wheel alignment tool allows for quick and accurate measuring the distance between the front and rear ends of coaxial wheels, making it easy to adjust your vehicle's wheels to improve vehicle handling and driving safety; By comparing the front end and the rear end, it can be judged whether the vehicle is in a toe in or other state, helping the car owner to find problems in time, and make necessary adjustments accordingly
- Holes for Convenient Hanging Design: these tire alignment tools for cars and trucks come with holes that allow for easy hanging and storage, ensuring that they are readily accessible whenever you need them; 2 Large enough holes are designed in the middle for easy carrying where you want, a hole is designed on each of the front and rear ends for easy use with the disk hooks; You can store these plates in a safe and organized manner, making them easily accessible when you need them
Last update on 2024-07-07 / Affiliate links / Images from Amazon Product Advertising API
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SEOCONTENT-START
© Copyright 2023 Ford Motor Company
Stacy L. Balzer Ford Motor Company
Operating Director P. O. Box 1904
Service Engineering Operations Dearborn, Michigan 48121 Ford Customer Service Division
September 7, 2023
TO: All U.S. Ford and Lincoln Dealers
SUBJECT: Customer Satisfaction Program 23B55 Certain 2023 Model Year Super Duty Vehicles Perform Vehicle Alignment
PROGRAM TERMS This program will be in effect through September 30, 2024 or a maximum of 50,000 miles, whichever occurs first. If a vehicle already has accumulated more than 50,000 miles, this coverage will last through September 30, 2024.
EXPIRATION DATE
We recommend dealers utilize their FSA VIN Lists’ names and addresses to contact customers with affected vehicles. This will help target vehicles that may pull to the left. FSA VIN Lists are expected to be available on September 7, 2023.
AFFECTED VEHICLES
Vehicle Model Year Assembly Plant Build Dates
Super Duty 2023 Kentucky Truck March 2, 2023 through April 12, 2023
US population of affected vehicles: 126. Affected vehicles are identified in OASIS and FSA VIN Lists.
Note: Some vehicles may be in the process of being repaired. Monitor OASIS before opening an RO and/or beginning a repair. Parts purchased for an FSA can be returned for credit if required. See the EXCESS STOCK RETURN details in Labor Allowances and Parts Ordering Information for more information.
REASON FOR THIS PROGRAM
All of the affected vehicles were built with front axles that were not properly aligned at time of manufacture and will need to be realigned. The owner may notice that the vehicle may slightly pull to the left while driving.
SERVICE ACTION
Dealers are to perform a vehicle alignment. This service must be performed on all affected vehicles at no charge to the vehicle owner.
OWNER NOTIFICATION MAILING SCHEDULE
Owner letters are expected to be mailed the week of October 16, 2023. Dealers should repair any affected vehicles that arrive at their dealerships, whether or not the customer has received a letter.
ATTACHMENTS
• Administrative Information
• Labor Allowances and Parts Ordering Information
• Technical Instructions
• Mobile Service Repair Assessment • Mobile Repair/Vehicle Pickup and Delivery Record
• Owner Notification Letter
QUESTIONS & ASSISTANCE
For questions and assistance, contact the Special Service Support Center (SSSC) via the SSSC Web Contact Site. The SSSC Web Contact Site can be accessed through the Professional Technician System (PTS) website using the SSSC link listed at the bottom of the OASIS VIN report screen or listed under the SSSC tab. Sincerely, Stacy L. Balzer © Copyright 2023 Ford Motor Company Customer Satisfaction Program 23B55
Administrative Information
Page 1 of 3 MOBILE SERVICE REPAIR ASSESSMENT LEVEL
• All repairs in this program have the following assessment level.
– Not a Mobile Service Repair
OASIS ACTIVATION
OASIS will be activated on September 7, 2023.
FSA VIN LISTS ACTIVATION
FSA VIN Lists will be available through https://web.fsavinlists.dealerconnection.com on September 7, 2023. Owner names and addresses will be available by October 30, 2023.
NOTE: Your FSA VIN Lists may contain owner names and addresses obtained from motor vehicle registration records. The use of such motor vehicle registration data for any purpose other than in connection with this program is a violation of law in several states, provinces, and countries.
Accordingly, you must limit the use of this listing to the follow-up necessary to complete this service action.
SOLD VEHICLES
• Owners of affected vehicles will be directed to dealers for repairs.
• Immediately contact any of your affected customers whose vehicles are not on your VIN list but are identified in OASIS. Give the customer a copy of the Owner Notification Letter (when available) and schedule a service date.
• Correct other affected vehicles identified in OASIS which are brought to your dealership.
• Dealers are to prioritize repairs of customer vehicles over repairs of new and used vehicle inventory.
STOCK VEHICLES
• Correct all affected units in your new vehicle inventory before delivery.
• Use OASIS to identify any affected vehicles in your used vehicle inventory.
BRANDED / SALVAGED TITLE VEHICLES
Affected branded / salvaged title vehicles are eligible for this service action.
OWNER REFUNDS
Refunds are not approved for this program.
RENTAL VEHICLES
Rental vehicles are not approved for this program. © Copyright 2023 Ford Motor Company Customer Satisfaction Program 23B55
Administrative Information
Page 2 of 3 PICK-UP AND DELIVERY- Participating Dealers
Dealers participating in the Remote Experience Program:
• Refer to EFC12071, 2023 Remote Experience Program, Pickup & Delivery (PDL) Offset section for additional details.
PICK-UP AND DELIVERY- Non-participating Dealers
Dealers not participating in the 2023 Remote Experience Program for Pick-up & Delivery are authorized to claim unique services for completing this program.
• Dealers are authorized to claim one-half labor hour per repair for vehicle pick-up & delivery services. Refer to Labor Allowances for details.
• Dealers must retain a Vehicle Pick-up & Delivery Record with the repair order documentation.
ADDITIONAL REPAIR (LABOR TIME AND/OR PARTS)
Additional repairs identified as necessary to complete the FSA should be managed as follows:
• For related damage and access time requirements, refer to the Warranty and Policy Manual / Section 6 – Ford & Lincoln Program Policies / General Information & Special Circumstances for FSAs / Related Damage.
• For vehicles within new vehicle bumper-to-bumper warranty coverage, no SSSC approval is required, although related damage must be on a separate repair line with the “Related Damage” radio button checked.
o Ford vehicles – 3 years or 36,000 miles
• For vehicles outside new vehicle bumper-to-bumper warranty coverage, submit an Approval Request to the SSSC Web Contact Site before completing the repair. © Copyright 2023 Ford Motor Company Customer Satisfaction Program 23B55
Administrative Information
Page 3 of 3 CLAIMS PREPARATION AND SUBMISSION
• Claim Entry: Enter claims using Dealer Management System (DMS) or One Warranty Solution (OWS) online.
o When entering claims:
▪ Claim type 31: Field Service Action
▪ Sub Code: 23B55
▪ Customer Concern Code (CCC): K24
▪ Condition Code (CC): 42
▪ Causal Part Number: 3002, Quantity 0
o For additional claims preparation and submission information, refer to the Recall and Customer Satisfaction Program (CSP) Repairs in the OWS User Guide.
• Related Damage/Additional labor and/or parts: Must be claimed as Related Damage on a separate repair line from the FSA with the same claim type and subcode as described in Claim Entry above.
IMPORTANT: Click the Related Damage Indicator radio button.
• Pickup & Delivery:
o Dealers participating in the Remote Experience Program –
▪ Refer to EFC12071, 2023 Remote Experience Program, Pickup & Delivery (PDL) Offset section for additional details.
o Dealers NOT participating in the Remote Experience Program –
▪ Dealers are authorized to claim one-half labor hour per repair for vehicle pick- up and delivery services.
▪ Dealers must retain a Vehicle Pick-up and Delivery Record with the repair order documentation. © Copyright 2023 Ford Motor Company Labor Allowances and Parts Ordering Information
Page 1 of 2 Customer Satisfaction Program 23B55 LABOR ALLOWANCES
Description Labor Operation Labor Time Check vehicle alignment – no adjustments needed (Cannot be claimed with B)
Check vehicle alignment – Correct camber, caster, and toe on both sides as needed (Cannot be claimed with A)
Align Lane Departure Warning System Camera (if equipped) Vehicle Pick-up and Delivery Allowance:
This allowance is only for non-eligible 2023 Remote
Experience Program Dealers.
NOTE: This allowance is for dealer-performed vehicle pick- up/delivery for dealership repairs only. Can only be claimed once, regardless of outstanding FSAs repaired.
PARTS REQUIREMENTS / ORDERING INFORMATION Part Number Description 23B55A 23B55B 23B55C 23B55PP Order 0.6 Hours 2.1 Hours 0.3 Hours 0.5 Hours Claim PC3Z-3A049-A W525288-S437 5C3Z-3B440-BBB
5C3Z-3B440-CCC
5C3Z-3B440-DDD
5C3Z-3B440-EEE Ball Joint Nut (Castle Nut) Cotter Pin (2 in package) Adjuster Assy. 0.25⁰ Adjuster Assy. 0.5⁰ Adjuster Assy. 0.75⁰ Adjuster Assy. 1.0⁰ Quantity
Up to 2
1
Up to 2
Up to 2
Up to 2
Up to 2 Quantity
Up to 2
Up to 2
Up to 2
Up to 2
Up to 2
Up to 2 Order your parts requirements through normal order processing channels. To guarantee the shortest delivery time, an emergency order for parts must be placed.
DEALER PRICE
For the latest prices, refer to DOES II.
PARTS RETENTION, RETURN, & SCRAPPING
Follow the provisions of the Warranty and Policy Manual, Section 1 – WARRANTY PARTS RETENTION AND RETURN POLICIES. If a replaced part receives a scrap disposition, the part must be scrapped by all applicable local, state, and federal environmental protection and hazardous material regulations. Federal law prohibits selling motor vehicle parts or components that are under safety, compliance, or emissions recall.
EXCESS STOCK RETURN
The excess stock returned for credit must have been purchased from Ford Customer Service Division by Policy Procedure Bulletin 4000. © Copyright 2023 Ford Motor Company Labor Allowances and Parts Ordering Information
Page 2 of 2 Customer Satisfaction Program 23B55 REPLACED FSA PARTS INSPECTION AND SIGN OFF
Effective March 1ˢᵗ, 2021, all parts replaced as part of an FSA repair with a repair order open date of March 1ˢᵗ, 2021, or later must be inspected and signed off on the repair order by a member of your dealer’s fixed operations management team or an employee the task has been delegated to. If the task is to be delegated to a non-management employee, the employee needs to be someone other than the technician who completed the repair and needs to understand the importance of completing this task consistently and accurately.
• All parts replaced as part of an FSA repair should be returned to the parts department following the Warranty Parts Retention and Return Policies.
• Inspect the replaced parts to verify the FSA repair was completed.
• If the FSA repair is found to be complete, the designated employee signs the repair order line or parts return stamp area (electronic or hand signed) for the FSA repair indicating the parts were inspected and validated to have been replaced.
• After the parts have been inspected, they should be handled based on the guidance in the parts status report in the Online Warranty System (Hold, Return, CORE, Scrap, etc.). Please visit FMCDEALER > PARTS & SERVICE > WARRANTY ADMINISTRATION & WARRANTY PARTS RETURN for the latest Immediate Scrap List information.
• This process is subject to review during warranty audits for FSA repairs with a repair order open date of March 1ˢᵗ, 2021, or later. Any eligible FSA claims requiring parts replacement found not to have been inspected and signed off during a warranty audit will be subject to chargeback and consideration for enrollment into the Dealer Incomplete Recall Repair Process.
Note: Other approvals (electronic or handwritten) for add-on repair lines, dealer-owned vehicle repairs, and repeat repairs do not qualify as FSA parts inspection approvals. The post-repair FSA parts inspection process (electronic or handwritten) is independent of other warranty approval requirements. The approval by the designated employee implies that the FSA parts were found to be replaced and must be able to be identified on the Repair Order. If multiple FSAs require approval on a single Repair Order, each applicable occurrence will require individual post-repair approval by the designated employee. © Copyright 2023 Ford Motor Company Ford Motor Company
Ford Customer Service Division
P. O. Box 1904
Dearborn, Michigan 48121
Customer Satisfaction Program 23B55 Mr. John Sample
123 Main Street
Anywhere, USA 12345 Your Vehicle Identification Number (VIN): 12345678901234567 October 2023 At Ford Motor Company, we are committed not only to building high-quality, dependable products but also to building a community of happy, satisfied customers. To demonstrate that commitment, we are providing a no-charge Customer Satisfaction Program for your vehicle with the VIN shown above. Why are you receiving this notice? On your vehicle, it may be possible that the front axle was not properly aligned at the time of manufacture. What is the effect? You may notice that the vehicle may slightly pull to the left while driving. What will Ford and your dealer do? In the interest of customer satisfaction, Ford Motor Company has authorized your dealer to perform a vehicle front-end alignment free of charge (parts and labor) under the terms of this program.
This Customer Satisfaction Program will be in effect until September 30, 2024 or 50,000 miles, whichever occurs first. If you have already exceeded 50,000 miles, this program will be in effect until September 30, 2024.
Coverage is automatically transferred to subsequent owners. How long will it take? The time needed for this repair is less than one-half day. However, due to service scheduling requirements, your dealer may need your vehicle for a longer period of time. What should you do? Please call your dealer without delay to schedule a service appointment for Customer Satisfaction Program 23B55. Provide the dealer with your VIN, which is printed near your name at the beginning of this letter.
If you do not already have a servicing dealer, you can access ford.com/support for dealer addresses, maps, and driving instructions.
Ford Motor Company wants you to have this service action completed on your vehicle. The vehicle owner is responsible for making arrangements to have the work completed. Ford Motor Company can deny coverage for any vehicle damage that may result from the failure to have this service action performed on a timely basis. Therefore, please have this service action performed as soon as possible. © Copyright 2023 Ford Motor Company What should you do? (continued)
NOTE – You can receive information about Recalls and Customer Satisfaction Programs through our FordPass App. The app can be downloaded through the App Store or Google Play. In addition, there are other features such as reserving parking in certain locations and controlling certain functions on your vehicle (lock or unlock doors, remote start) if it is equipped to allow control. What if you no longer own this vehicle? If you no longer own this vehicle and have an address for the current owner, please forward this letter to the new owner.
You received this notice because our records, which are based primarily on state registration and title data, indicate that you are the current owner. Can we assist you further? If you have difficulties getting your vehicle repaired promptly and without charge, please contact your dealership’s Service Manager for assistance.
RETAIL OWNERS: If you have questions or concerns, please contact our Ford Customer Relationship Center at 1-866-436-7332 and one of our representatives will be happy to assist you. If you wish to contact us through the Internet, our address is: ford.com/support.
For the hearing impaired call 1-800-232-5952 (TDD). Representatives are available Monday through Friday: 8:00 AM – 8:00 PM (Eastern Time).
FLEET OWNERS: If you have questions or concerns, please contact our Ford Pro Contact Center at 1-800-34-FLEET, choose Option #1, and one of our representatives will be happy to assist you. If you wish to contact us through the Internet, our address is fleet.ford.com.
Representatives are available Monday through Friday: 7:00 AM – 11:00 PM and Saturday 7:00 AM – 5:00 PM (Eastern Time).
MOTORHOME OWNERS: If you have questions or concerns, please contact our Motorhome Customer Assistance Center toll-free at 1-866-906-9811. Representatives are available 24 hours a day. Thank you for your attention to this important matter. Ford Customer Service Division © Copyright 2023 Ford Motor Company Recall 23B55
Mobile Service Repair Assessment
Page 1 of 2 Mobile Service Repair Assessment Assessment levels have been identified to help determine the ease of performing eligible mobile service repairs for a Field Service Action (FSA) outside of the dealership service facility. Dealer Bulletin
Within Attachment I of the dealer bulletin a mobile service repair assessment level(s) will be provided. These assessment levels have been determined using the amount of time, equipment and labor identified to perform the intended service action. Assessment Levels
– Mobile Reprogramming
– Light Mobile Service
– Enhanced Mobile Service
– Advanced Mobile Service
– Wheel and Tire Mobile Service
– Not a Mobile Service Repair Description of each level that is used to determine the overall assessment.
– Mobile Reprogramming
• Module Programming or similar type services
• Minimum tools maybe required other than an IDS/FDRS setup
• FDRS programming that requires internet connection (wi-fi or mobile hotspot)
• Make sure vehicle has a charge port to ensure battery voltage is maintained during flashing of the module(s)
• Repairs not greater than 1 hour in length (including time to wait for programming)
Note: The location will need a charging station or wall box to maintain the 12-volt battery. – Light Mobile Service
• Interior repair procedures that do not require seat, dash, or headliner removal
• Under hood repairs that do not require large component removal
• Exterior repairs that do not require large component/panel removal
• Repairs may require standard hand tools (Access to a Technician starter kit or similar) Recall 23B55
Mobile Service Repair Assessment
Page 2 of 2 – Enhanced Mobile Service
• A two-person process is required anytime a procedure requires work under the vehicle
• Brake Inspection and Brake Repair/Replacement
• Limited Suspension Component replacement (no alignment)
• Under Vehicle access for limited repairs (no large component removal)
• Vehicle Check Up – VCU
• Pre-Delivery Inspection – PDI
• Used Car Inspection/Presale Inspection
• May require floor jack, jack stands, and impact tools
Note: Wheel lock may be required. – Advanced Mobile Service
• Fluid Exchange/Oil Change
• Light Repairs
• Brake Hydraulic Repairs – Wheel and Tire Mobile Service
• Tire Removal from Wheel
• Tire Balancing
• Tire Repair
Note: Specialized Mobile Service unit and equipment including Tire balancer and Tire Changer required. – Not a Mobile Service Repair
• Large component removal
• BEV Battery Replacement
• Requires a vehicle hoist – to complete the repair (more than inspection)
• Required vehicle alignment
• Requires significant vehicle disassembly
• Repairs greater than 2-3 hours
• Any repairs that require M-Time
• Includes a service procedure where the vehicle owner may be distressed about the state of their vehicle 23B55
Pick-Up and Delivery Repair Record
Page 1 of 1 VEHICLE PICK-UP AND DELIVERY RECORD VIN received (check one):
☐ Pick-up and/or delivery service
As outlined below for the 23B55 Field Service Action program. ☐ Pick-up – Date: ☐ Delivery – Date: Repair Order # Repair Order Date Service Manager Signature Date ECHNICAL INSTRUCTIONS
AGE 1 OF 1 CUSTOMER SATISFACTION PROGRAM 23B55
CPR © 2023 FORD MOTOR COMPANY DEARBORN, MICHIGAN 48121
09/2023
CERTAIN 2023 MODEL YEAR SUPER DUTY VEHICLES — VEHICLE ALIGNMENT
SERVICE PROCEDURE NOTE: Inspect the wheel and tire assembly for cracks, dents, leaks, severe wear or rust flaking. Install a new wheel if cracks or rust flaking of the mounting surface exists. 1. Check and adjust the front camber, caster and toe as needed. Follow the Workshop Manual (WSM)
procedures in Section 204-00.
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