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2013-2016 C-Max And 2012-2016 Focus – Compact Disc (CD) Player Failure To Insert/Eject
2013-2016 C-Max/2012-2016 Focus vehicles equipped with My Ford Touch can exhibit difficulty inserting/ejecting a CD.
Prior to following normal diagnostics, check for misalignment of the CD player to instrument panel center middle trim panel.
Refer to WSM, Section 501-12 for removal and installation.
Attempt to insert/eject the CD while the panel is removed.
If the CD now inserts/ejects, realign the Audio Front Control Module(ACM) as needed for proper alignment and don’t replace the ACM.
If the CD does not insert follow normal WSM diagnostics.
If the CD does not eject with the front panel removed, reset the ACM by disconnecting ACM connectors, wait 10 seconds, reconnect the ACM connectors and attempt CD removal.
If CD does not eject follow normal WSM diagnostics.
