23S37 – Front Windows May Not Reverse Direction – 2023 Ford Super Duty

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OMB Control No.: 2127-0004 Part 573 Safety Recall Report 23V-507 The information contained in this report was submitted pursuant to 49 CFR §573 Manufacturer Name : Ford Motor Company Submission Date : JUL 21, 2023 NHTSA Recall No. : 23V-507 Manufacturer Recall No. : 23S37 Manufacturer Information : Manufacturer Name : Ford Motor Company Address : 330 Town Center Drive Suite 500 Dearborn MI 48126-2738 Company phone : 1-866-436-7332 Population : Number of potentially involved : 1,339 Estimated percentage with defect : 100 % Vehicle Information : Vehicle 1 : 2023-2023 Ford Super Duty: F250, F350, F450, F550 Vehicle Type : LIGHT VEHICLES Body Style : ALL Power Train : NR Descriptive Information : Ford’s team reviewed plant records to determine the population of affected vehicles. Affected vehicles are equipped with driver door modules and passenger door modules with a software level which may not properly detect an obstacle while closing under certain circumstances. These vehicles are not produced in VIN order. Information as to the applicability of this action to specific vehicles can best be obtained by either calling Ford’s toll-free line (1-866-436-7332) or by contacting a local Ford or Lincoln dealer who can obtain specific information regarding the vehicles from the Ford On-line Automotive Service Information System (OASIS) database. 913 F-250 vehicles 353 F-350 vehicles 24 F-450 vehicles 49 F-550 vehicles Production Dates : JAN 03, 2023 – MAR 01, 2023 VIN Range 1 : Begin : NR End : NR Not sequential Part 573 Safety Recall Report 23V-507 Page 2 The information contained in this report was submitted pursuant to 49 CFR §573 Description of Defect : Description of the Defect : If the driver or passenger door module experiences a low power condition and resets while the window is moving, the anti-pinch function of the one-touch up feature may not detect an obstacle near the top flange and may not automatically reverse direction during the window cycle following the module reset. The door module will relearn the limits of the window range within two up-down window cycles, at which point the anti-pinch feature will return to intended function. FMVSS 1 : NR FMVSS 2 : NR Description of the Safety Risk : Front row windows that, in certain conditions, do not automatically reverse when an obstruction is encountered while closing can increase the risk of injury. Description of the Cause : Affected vehicles were inadvertently shipped with an improper software level in the driver and passenger door modules. These units were intended to be flashed with an updated software version that removed the potential for the unintended behavior. Identification of Any Warning that can Occur : None. Involved Components : Component Name 1 : Driver Door Module Component Description : Driver Door Module Component Part Number : PU5T-14B531-BJ Component Name 2 : Passenger Door Module Component Description : Passenger Door Module Component Part Number : PU5T-14B533-BJ Supplier Identification : Component Manufacturer Name : Kostal North America Address : 350 Stephenson Highway Troy Michigan 48083 Part 573 Safety Recall Report 23V-507 Page 3 The information contained in this report was submitted pursuant to 49 CFR §573 Country : United States Chronology : See Attachment Description of Remedy : Description of Remedy Program : The remedy for this program is a Driver Door Module and Passenger Door Module software update. Owners will be notified by mail and instructed to take their vehicle to a Ford or Lincoln dealer to have the driver door module and passenger door module software updated. Ford is also investigating the option to provide the remedy though a future Ford Power-Up update. There will be no charge for this service. Ford provided the general reimbursement plan for the cost of remedies paid for by vehicle owners prior to notification of a safety recall in May 2023. The ending date for reimbursement eligibility is estimated to be March 22, 2024. Ford will forward a copy of the notification letters to dealers to the agency when available. How Remedy Component Differs from Recalled Component : The updated Driver Door Module and Passenger Door Module software is not susceptible to losing the anti-pinch feature after module reset. Identify How/When Recall Condition was Corrected in Production : NR Recall Schedule : Description of Recall Schedule : Notification to dealers is expected to occur on September 5, 2023. Mailing of owner notification letters is expected to begin September 18, 2023, and is expected to be completed by September 22, 2023. Planned Dealer Notification Date : SEP 05, 2023 – SEP 08, 2023 Planned Owner Notification Date : SEP 11, 2023 – SEP 15, 2023 * NR – Not Reported

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OMB Control No.: 2127-0004 Part 573 Safety Recall Report 23V-507 The information contained in this report was submitted pursuant to 49 CFR §573 Manufacturer Name : Ford Motor Company Submission Date : AUG 03, 2023 NHTSA Recall No. : 23V-507 Manufacturer Recall No. : 23S37 Manufacturer Information : Manufacturer Name : Ford Motor Company Address : 330 Town Center Drive Suite 500 Dearborn MI 48126-2738 Company phone : 1-866-436-7332 Population : Number of potentially involved : 1,339 Estimated percentage with defect : 100 % Vehicle Information : Vehicle 1 : 2023-2023 Ford Super Duty: F250, F350, F450, F550 Vehicle Type : LIGHT VEHICLES Body Style : ALL Power Train : NR Descriptive Information : Ford’s team reviewed plant records to determine the population of affected vehicles. Affected vehicles are equipped with driver door modules and passenger door modules with a software level which may not properly detect an obstacle while closing under certain circumstances. These vehicles are not produced in VIN order. Information as to the applicability of this action to specific vehicles can best be obtained by either calling Ford’s toll-free line (1-866-436-7332) or by contacting a local Ford or Lincoln dealer who can obtain specific information regarding the vehicles from the Ford On-line Automotive Service Information System (OASIS) database. 913 F-250 vehicles 353 F-350 vehicles 24 F-450 vehicles 49 F-550 vehicles Production Dates : JAN 03, 2023 – MAR 01, 2023 VIN Range 1 : Begin : NR End : NR Not sequential Part 573 Safety Recall Report 23V-507 Page 2 The information contained in this report was submitted pursuant to 49 CFR §573 Description of Defect : Description of the Defect : If the driver or passenger door module experiences a low power condition and resets while the window is moving, the anti-pinch function of the one-touch up feature may not detect an obstacle near the top flange and may not automatically reverse direction during the window cycle following the module reset. The door module will relearn the limits of the window range within two up-down window cycles, at which point the anti-pinch feature will return to intended function. FMVSS 1 : NR FMVSS 2 : NR Description of the Safety Risk : Front row windows that, in certain conditions, do not automatically reverse when an obstruction is encountered while closing can increase the risk of injury. Description of the Cause : Affected vehicles were inadvertently shipped with an improper software level in the driver and passenger door modules. These units were intended to be flashed with an updated software version that removed the potential for the unintended behavior. Identification of Any Warning that can Occur : None. Involved Components : Component Name 1 : Driver Door Module Component Description : Driver Door Module Component Part Number : PU5T-14B531-BJ Component Name 2 : Passenger Door Module Component Description : Passenger Door Module Component Part Number : PU5T-14B533-BJ Supplier Identification : Component Manufacturer Name : Kostal North America Address : 350 Stephenson Highway Troy Michigan 48083 Part 573 Safety Recall Report 23V-507 Page 3 The information contained in this report was submitted pursuant to 49 CFR §573 Country : United States Chronology : See Attachment Description of Remedy : Description of Remedy Program : The remedy for this program is a Driver Door Module and Passenger Door Module software update. Owners will be notified by mail and instructed to take their vehicle to a Ford or Lincoln dealer to have the driver door module and passenger door module software updated. Ford is also investigating the option to provide the remedy though a future Ford Power-Up update. There will be no charge for this service. Ford provided the general reimbursement plan for the cost of remedies paid for by vehicle owners prior to notification of a safety recall in May 2023. The ending date for reimbursement eligibility is estimated to be March 22, 2024. Ford will forward a copy of the notification letters to dealers to the agency when available. How Remedy Component Differs from Recalled Component : The updated Driver Door Module and Passenger Door Module software is not susceptible to losing the anti-pinch feature after module reset. Identify How/When Recall Condition was Corrected in Production : NR Recall Schedule : Description of Recall Schedule : Notification to dealers is expected to occur on August 21, 2023. Mailing of owner notification letters is expected to begin August 28, 2023, and is expected to be completed by September 01, 2023. Planned Dealer Notification Date : AUG 21, 2023 – AUG 25, 2023 Planned Owner Notification Date : AUG 28, 2023 – SEP 01, 2023 * NR – Not Reported

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