23S22 – Steering Column Upper Shaft Coupler Inspection – 2023 Ford Super Duty

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May 12, 2023 NHTSA CAMPAIGN NUMBER: 23V344000

Missing or Loose Steering Column Bolts

A disconnected steering column can result in a loss of steering control, increasing the risk of a crash.

 

NHTSA Campaign Number: 23V344

Manufacturer Ford Motor Company

Components STEERING

Potential Number of Units Affected 19

 

Summary

Ford Motor Company (Ford) is recalling certain 2023 Super Duty F-250, F-350, and F-450 vehicles. The steering column upper shaft bolts may be missing or improperly tightened, resulting in possible separation of the steering column from the adjoining components.

 

Remedy

Dealers will inspect and tighten the steering column upper shaft coupler bolts, or install any missing bolts, as necessary, free of charge. Owner notification letters were mailed June 1, 2023. Owners may contact Ford customer service at 1-866-436-7332. Ford’s number for this recall is 23S22.

 

Notes

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.

 

Check if your Vehicle has a Recall

 


23S22 Electronic Communication to Customers on May 9, 2023

On your vehicle, the steering column upper shaft coupler bolts may not hove been re-installed or torqued to specification during a plant on-site modification repair.

A missing or improperly torqued bolt that secures the steering column upper shaft coupler can result in separation of steering system adjoining components, resulting in loss of steering control, which can increase the risk of a crash.

Ford Motor Company has authorized your dealer to visually inspect the steering column upper shaft coupler fasteners. If both are present, technician will verify torque on both fasteners. If one or both are missing, replace wi1h new fasteners and torque to specification.

Please contact your local dealer or the Ford Customer Relationship Center (1-833-807-3673) to schedule a service appointment.

 


May 8, 2023

NEW VEHICLE DEMONSTRATION / DELIVERY HOLD –
Safety Recall 23S22
Certain 2023 Model Year Super Duty Vehicles Equipped With Lane Keeping Assist Steering
Column Upper Shaft Coupler Inspection

 

AFFECTED VEHICLES

Vehicle Model Year Assembly Plant Build Dates
Super Duty 2023 Kentucky Truck January 4, 2023 through January 23, 2023

US population of affected vehicles: 19. Affected vehicles are identified in OASIS and FSA VIN Lists.

Note: Some vehicles may be in the process of being repaired at the plant. Monitor OASIS before opening an RO and/or beginning a repair. Parts purchased for an FSA can be returned for credit if required. See the EXCESS STOCK RETURN details in Attachment II for more information.

 

REASON FOR THIS SAFETY RECALL

In the affected vehicles, the steering column upper shaft coupler bolts may not have been re-installed or torqued to specification during a plant on-site modification repair. A missing or improperly torqued bolt that secures the steering column upper shaft coupler can result in separation of steering system adjoining components, resulting in loss of steering control, which can increase the risk of a crash.

 

SERVICE ACTION

Before demonstrating or delivering any new in-stock vehicles involved in this recall, dealers are to inspect the steering column upper shaft coupler bolts to verify they are both installed. If both bolts are installed, verify the bolts are torqued to specification. If one or both bolts are missing, replace with new fasteners and torque to specification. This service must be performed on all affected vehicles at no charge to the vehicle owner.

To assist vehicle owners to have this repair completed when parts are available, dealers should:

  • Arrange for a mobile repair at the owner’s location, or:
    • Arrange to pick up the owner’s vehicle and drive it to the dealership for repairs
  • Re-deliver the owner’s vehicle after repairs have been completed.
  • Pick-up and delivery and mobile service should be made available for all customers. Refer to the Claiming sections for further details.

 
OWNER NOTIFICATION AND MAILING SCHEDULE

Owner letters are expected to be mailed the week of May 22, 2023. Dealers should repair any affected vehicles that arrive at their dealerships, whether or not the customer has received a letter.

PLEASE NOTE:

Federal law requires dealers to complete this recall service before a new vehicle is delivered to the buyer or lessee. Violation of this requirement by a dealer could result in a civil penalty of up to $26,315 per vehicle. Correct all vehicles in your new vehicle inventory before delivery. 

 

MOBILE REPAIR RECOMMENDATIONS

  • Confirm with the customer a mobile repair is feasible.
  • Check OASIS before going to the customer’s home or business to confirm if any other outstanding FSA needs to be completed.
  • Transportation – due to the simplicity of this repair, a specialty vehicle is not required.

 

MOBILE REPAIR ADDITIONAL INFORMATION

Please ensure the technician brings the following to the mobile repair destination:

  • Printed Technical Instructions.
  • Printed Repair/Work Order or any other necessary documentation as customer copy(s)
    • Documents could also be emailed to the customer.
  • Shirt/uniform and vehicle graphic with the dealership or Ford logos are recommended.
  • Recommended tools and cleaning supplies:

 

 

MOBILE REPAIR QUESTIONS AND ASSISTANCE

Dealers participating in the Remote Experience Program:

  • Refer to Electronic Field Communication – EFC12071 2023 Remote Experience Program. Dealers not participating in the 2023 Remote Experience Program:
  • For questions and assistance, contact the Special Service Support Center (SSSC) via the SSSC Web Contact Site. Work with the Dealership warranty administrator to create an SSSC contact ID#.
  • Once an SSSC agent responds to the new contact ID#, you may opt to call the SSSC hotline: (800) 325-5621.

 

MOBILE SERVICE REPAIR ASSESSMENT LEVEL

  • All repairs in this program have the following assessment level. – Light Mobile Service

 

SOLD VEHICLES

  • Ford has not issued instructions to stop selling/delivering or driving used vehicles under this safety recall. Owners should contact their dealers for an appointment to have their vehicles remedied as soon as practicable.
  • Immediately contact any of your affected customers whose vehicles are not on your VIN list but are identified in OASIS. Give the customer a copy of the Owner Notification Letter (when available) and schedule a service date.
  • Correct other affected vehicles identified in OASIS which are brought to your dealership.
  • Dealers are to prioritize repairs of customer vehicles over repairs of new and used vehicle inventory.

 

STOCK VEHICLES

  • Correct all affected units in your new vehicle inventory before delivery.
  • Use OASIS to identify any affected vehicles in your used vehicle inventory.

 

DEALER-OPERATED RENTAL VEHICLES

The Fixing America’s Surface Transportation (FAST) Act law effective June 2016 prohibits a rental company from selling, renting, or leasing vehicles subject to a safety or compliance recall. Please consult your legal counsel for legal advice.

 

TITLE BRANDED / SALVAGED VEHICLES

Affected title-branded and salvaged vehicles are eligible for this recall.

 

OWNER REFUNDS

  • This safety recall must still be performed, even if the owner has paid for a previous repair. Claiming a refund will not close the recall on the vehicle.
  • Ford Motor Company is offering a refund for owner-paid repairs covered by this recall if the repair was performed before the date indicated in the reimbursement plan, which is posted with this bulletin. Owners are directed to seek reimbursement through authorized dealers or, at their option, directly through Ford Motor Company at P.O. Box 6251, Dearborn, MI 481216251.
  • Dealers are also pre-approved to refund owner-paid emergency repairs that were performed away from an authorized servicing dealer after the end date specified in the reimbursement plan. Non-covered repairs, or those judged by Ford to be excessive, will not be reimbursed.
  • Refunds will only be provided for the cost associated with steering column shaft repairs.

 

RENTAL VEHICLES

With proper dealer parts ordering and service appointment scheduling, rental vehicles should not be required. However, if you have a unique owner circumstance that may require a rental vehicle, please contact the SSSC via the SSSC Web Contact Site.

 

PICK-UP AND DELIVERY

All customers affected by this program have the option of complimentary Vehicle Pick-up & Delivery service (at participating dealers).

Dealers participating in the Remote Experience Program:

  • Refer to EFC12071, 2023 Remote Experience Program, Pickup & Delivery (PDL) Offset section for additional details.

Dealers not participating in the 2023 Remote Experience Program for Pick-up & Delivery are authorized to claim unique services for completing this program.

  • Dealers are authorized to claim one-half labor hour per repair for vehicle pick-up & delivery services. Refer to Labor Allowances for details.
  • Dealers must retain a Vehicle Pick-up & Delivery Record with the repair order documentation.

 

PARTS REQUIREMENTS

Part Number  Description Order Quantity
W720796-S439 Upper Steering Shaft Coupler Bolt

(1 or 2 required ONLY if missing, package of 4)

1

 


CERTAIN 2023 SUPER DUTY VEHICLES EQUIPPED WITH LANE KEEPING ASSIST – STEERING COLUMN UPPER SHAFT COUPLER INSPECTION

 

SERVICE PROCEDURE

1.   Visually inspect for presence of both steering column upper shaft coupler bolts. Are both boltspresent? See Figure 1.

Yes – Continue to Step 2.

No – Replace missing steering column upper shaft bolt(s).

  • Torque: 26 lb.ft (35 Nm)

2.   Check and correct torque as needed of the two steering column upper shaft coupler bolts.

  • Torque: 26 lb.ft (35 Nm)

 


Attachment IV

 

Mobile Service Repair Assessment

The following assessment will be used to indicate how mobile friendly a program is.

 

Dealer Bulletin

This system may be broken down by labor operations or models. If the program has an inspection followed by a potential repair, then the assessment level will be broken down into an inspection assessment level and a repair assessment level to show the mobile friendliness of the repair on the vehicle. If the program has multiple repair options (determined by model, model year or options) then the assessment level will also be determined by the options to show the mobile friendliness of the repair on the vehicle.

 

Assessment Levels

  • Mobile Reprogramming
  • Light Mobile Service
  • Enhanced Mobile Service
  • Advanced Mobile Service
  • Wheel and Tire Mobile Service
  • Not Mobile Service Capable

 

Description of each level that is used to determine the overall assessment.

– Mobile Reprogramming

  • Module Programming or similar type services
  • Minimum tools maybe required other than an IDS/FDRS setup
  • FDRS programming that requires internet connection (wi-fi or mobile hotspot)
  • Make sure vehicle has a charge port to ensure battery voltage is maintained during flashing of the module(s)
  • Repairs not greater than 1 hour in length (including time to wait for programming) Note: The location will need a charging station or wall box to maintain the 12-volt battery.

 

– Light Mobile Service

  • Interior repair procedures that do not require seat, dash, or headliner removal
  • Under hood repairs that do not require large component removal
  • Exterior repairs that do not require large component/panel removal
  • Repairs may require standard hand tools (Access to a Technician starter kit or similar)

 

– Enhanced Mobile Service

  • Anytime a procedure requires work under the vehicle to have a two-person
  • BEV Battery Replacement
  • Requires a vehicle hoist – to complete the repair (more than inspection)
  • Required vehicle alignment
  • Requires significant vehicle disassembly
  • Repairs greater than 2-3 hours
  • Any repairs that require M-Time
  • Includes a service procedure where the vehicle owner may be distressed about the state of their vehicle

 


ATTACHMENT VI 

VIN List

 

The following table contains a list of affected VINs for FSA 23S22.

To search for a VIN: 

  • Press the Ctrl key and the F key simultaneously, insert the VIN, and then press ENTER.
  • Or use the Search Function (magnifier icon) in the Menu bar above.
VIN Country
1FT8W4DM8PEC12941 United States
1FT8W3DMXPEC12899 United States
1FT8W3BM0PEC08413 United States
1FT8W3BM3PEC12908 United States
1FT8W4DM9PEC13192 United States
1FT8W3BM7PEC12989 United States
1FT8W2BT2PEC12903 United States
1FT8W4DT0PEC13279 United States
1FT8W2BT9PEC12994 United States
1FT8W3DM5PEC12969 United States
1FT8W4DMXPEC13234 United States
1FT8W4DM8PEC13233 United States
1FT8W3BM5PEC12988 United States
1FT8W4DM4PEC12578 United States
1FT8W2BM3PEC13230 United States
1FT8W2BT8PEC14381 United States
1FT8W3DT0PEC13289 United States
1FT8W2BN4PEC07929 United States
1FT8W3DT2PEC13228 United States

 


Chronology :

May 2023
On May 1, 2023, Kentucky Truck Plant (KTP) received two warranty reports concerning steering intermediate shafts on 2023 model year Super Duty vehicles. On the first vehicle, one of the two bolts used to secure the steering column upper shaft coupler was missing and the second bolt was loose. This vehicle lost the ability to steer while unloading the vehicle onto the dealer’s lot and had fewer than ten (10) miles on the odometer. The second vehicle had a misoriented steering wheel while the wheels were straight. The bolts were properly torqued on the second vehicle and there was no report of a loss of steering. On May 4, 2023, KTP brought the steering column upper shaft coupler concern to Ford’s Critical Concern Review Group (CCRG) for review.

The assembly plant had conducted an on-site modification on a population of vehicles distributed among multiple holding lots, which required the disconnection of the steering column upper shaft coupler. Ford’s investigation found that crews performing the rework procedure at one of the locations may not have reinstalled or properly torqued bolts used to re-secure the steering column upper shaft coupler.

As of May 4, 2023, Ford is aware of two warranty reports received on May 1, 2023, related to steering column upper shaft coupler bolts.

On May 05, 2023, Ford’s Field Review Committee reviewed the concern and approved a field action.

Ford is not aware of any reports of accident or injury related to this condition.

 


3 Affected Products

Vehicles

MAKE MODEL YEAR
FORD F-250 SD 2023
FORD F-350 SD 2023
FORD F-450 SD 2023

 


5 Associated Documents

Defect Notice 573 Report

RCLRPT-23V344-3692.PDF 214.493KB

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Miscellaneous Document – 23S22 Electronic Communication to Customers on May 9, 2023

RMISC-23V344-2524.pdf 95.115KB

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Manufacturer Notices(to Dealers,etc) – Dealer Bulletin re NEW VEHICLE DEMONSTRATION / DELIVERY HOLD – Safety Recall 23S22 Certain 2023 Model Year Super Duty Vehicles Equipped With Lane Keeping Assist Steering Column Upper Shaft Coupler Inspection

RCMN-23V344-1362.pdf 687.978KB

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Recall Acknowledgement

RCAK-23V344-9530.pdf 645.289KB

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ISSUED Owner Notification Letter(Part 577)

RCONL-23V344-7017.pdf 87.319KB

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Latest Recalls Documents

https://www-odi.nhtsa.dot.gov/acms/cs/documentList.xhtml?docId=23V344&docType=RCL

 


 

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