Safety Recall 22S48 Heavy- Duty Cooling Fan Underhood Fire – 2021 Ford Expedition & Lincoln Navigator

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 Copyright 2022 Ford Motor Company David J. Johnson Ford Motor Company Director P. O. Box 1904 Service Engineering Operations Dearborn, Michigan 48121 Ford Customer Service Division August 5, 2022 TO: All U.S. Ford and Lincoln Dealers SUBJECT: NEW VEHICLE DEMONSTRATION / DELIVERY HOLD – Safety Recall 22S48 – Supplement #2 Certain 2021 Model Year Expedition and Lincoln Navigator Vehicles equipped with a Heavy- Duty Cooling Fan Underhood Fire REF: NEW VEHICLE DEMONSTRATION / DELIVERY HOLD – Safety Recall 22S36 – Supplement #4 Certain 2021 Model Year Expedition and Lincoln Navigator Vehicles equipped with a Standard-Duty Cooling Fan Underhood Fire New! REASON FOR THIS SUPPLEMENT  Updated technical instructions  Updated claiming information on zip ties, and an additional zip tie part number  Updated information on Coroplast Engineered Wire Harness Tape with Rotunda part number  Updated information on dual-wall heat shrink tubing with splice kit part numbers AFFECTED VEHICLES Vehicle Model Year Assembly Plant Build Dates Expedition 2021 Kentucky Truck July 28, 2020 through August 31, 2021 Navigator 2021 Kentucky Truck July 30, 2020 through August 31, 2021 Affected vehicles are identified in OASIS and FSA VIN Lists. REASON FOR THIS SAFETY RECALL Certain vehicles built during this time frame may pose a risk of underhood fire, including while the vehicle is parked, and the engine is off. Ford Motor Company has developed a remedy for those vehicles equipped with a Heavy-Duty Cooling Fan. Until the repair is complete, affected vehicles should be parked outside away from structures and other property. SERVICE ACTION Note: Owners should be instructed to park their vehicle outside away from structures and other vehicles due to the risk of fire until this repair is completed. Before demonstrating or delivering any new in-stock vehicles involved in this recall, dealers are to inspect the battery junction box (BJB) for damage, replace as required per the technical instructions and remove a ground wire from the BJB. This service must be performed on all affected vehicles at no charge to the vehicle owner. To assist vehicle owners to have this repair completed dealers are to:  Proactively contact owners to arrange for a mobile repair at the owner’s location, or o Arrange to pick-up the owner’s vehicle and drive it to the dealership for repairs (rentals are authorized – see Rental Vehicles)  Re-deliver the owner’s vehicle after repairs have been completed.  Copyright 2022 Ford Motor Company  Pick-up and delivery, towing, alternative transportation, and mobile service should be made available for all customers. Refer to the Rental and Claiming sections for further details. New! Administrative Allowance: An administrative allowance of one hour is available to assist dealers in prioritizing these repairs, and create a flawless service experience for our customers (this administrative allowance expires August 15, 2022). This allowance may be claimed one time per VIN, when the repair is completed. OWNER NOTIFICATION MAILING SCHEDULE Owner letters are expected to be mailed the week of July 18, 2022. Dealers should repair any affected vehicles that arrive at their dealerships, whether or not the customer has received a letter. Dealers should also instruct customers to park their vehicles away from structures and other property due to the risk of fire until the repair has been completed. PLEASE NOTE: Federal law requires dealers to complete this recall service before a new vehicle is delivered to the buyer or lessee. Violation of this requirement by a dealer could result in a civil penalty of up to $21,000 per vehicle. Correct all vehicles in your new vehicle inventory before delivery. New! ATTACHMENTS Attachment I: Administrative Information Attachment II: Labor Allowances and Parts Ordering Information Attachment III: Technical Information Attachment IV: Mobile Repair and Pick-Up & Delivery Record Owner Notification Letters Recall Reimbursement Plan QUESTIONS & ASSISTANCE For questions and assistance, contact the Special Service Support Center (SSSC) via the SSSC Web Contact Site. The SSSC Web Contact Site can be accessed through the Professional Technician System (PTS) website using the SSSC link listed at the bottom of the OASIS VIN report screen or listed under the SSSC tab. Sincerely, David J. Johnson  Copyright 2022 Ford Motor Company ATTACHMENT I Page 1 of 4 NEW VEHICLE DEMONSTRATION / DELIVERY HOLD – Safety Recall 22S48 – Supplement #2 Certain 2021 Model Year Expedition and Lincoln Navigator Vehicles equipped with a Heavy Duty Cooling Fan Underhood Fire MOBILE REPAIR RECOMMENDATIONS  Confirm with customer a mobile repair is feasible.  Check OASIS prior to going to the customer’s home or business to confirm if any other outstanding FSA needs to be completed.  Transportation – due to the simplicity of this repair, a specialty vehicle is not required. MOBILE REPAIR ADDITIONAL INFORMATION Please ensure the technician brings the following to the mobile repair destination:  Printed Technical Instructions.  Printed Repair/Work Order or any other necessary documentation as customer copy(s) o Documents could also be emailed to the customer.  Shirt/uniform and vehicle graphic with dealership or Ford logos are recommended.  Reference technical instructions for a complete list of recommended tools and cleaning supplies. MOBILE REPAIR QUESTIONS AND ASSISTANCE  For questions and assistance, contact the Special Service Support Center (SSSC) via the SSSC Web Contact Site. Work with Dealership warranty administrator to create a SSSC contact ID#.  Once an SSSC agent responds to the new contact ID#, you may opt to call the SSSC hotline: (800) 325-5621. OASIS ACTIVATION OASIS was activated on July 8, 2022. FSA VIN LISTS ACTIVATION FSA VIN Lists were available through https://web.fsavinlists.dealerconnection.com on July 8, 2022. Owner names and addresses will be available by August 5, 2022. NOTE: Your FSA VIN Lists may contain owner names and addresses obtained from motor vehicle registration records. The use of such motor vehicle registration data for any purpose other than in connection with this recall is a violation of law in several states, provinces, and countries. Accordingly, you must limit the use of this listing to the follow-up necessary to complete this recall. SOLD VEHICLES  Ford has not issued instructions to stop selling/delivering or driving used vehicles under this safety recall. Owners should contact their dealer for an appointment to have their vehicles remedied as soon as practicable. Owners can continue to safely drive their vehicles.  Immediately contact any of your affected customers whose vehicles are not on your VIN list but are identified in OASIS. Give the customer a copy of the Owner Notification Letter (when available) and schedule a service date.  Correct other affected vehicles identified in OASIS which are brought to your dealership.  Dealers are to prioritize repairs of customer vehicles over repairs of new and used vehicle inventory. STOCK VEHICLES  Correct all affected units in your new vehicle inventory before delivery.  Use OASIS to identify any affected vehicles in your used vehicle inventory.  Copyright 2022 Ford Motor Company ATTACHMENT I Page 2 of 4 NEW VEHICLE DEMONSTRATION / DELIVERY HOLD – Safety Recall 22S48 – Supplement #2 Certain 2021 Model Year Expedition and Lincoln Navigator Vehicles equipped with a Heavy Duty Cooling Fan Underhood Fire DEALER-OPERATED RENTAL VEHICLES The Fixing America’s Surface Transportation (FAST) Act law effective June 2016 prohibits a rental company from selling, renting, or leasing vehicles subject to a safety or compliance recall. Please consult your legal counsel for legal advice. TITLE BRANDED / SALVAGED VEHICLES Affected title branded and salvaged vehicles are eligible for this recall. OWNER REFUNDS  This safety recall must still be performed, even if the owner has paid for a previous repair. Claiming a refund will not close the recall on the vehicle.  Ford Motor Company is offering a refund for owner-paid repairs covered by this recall if the repair was performed prior to the date indicated in the reimbursement plan, which is posted with this bulletin. Owners are directed to seek reimbursement through authorized dealers or, at their option, directly through Ford Motor Company at P.O. Box 6251, Dearborn, MI 48121-6251.  Dealers are also pre-approved to refund owner-paid emergency repairs that were performed away from an authorized servicing dealer after the end date specified in the reimbursement plan. Non-covered repairs, or those judged by Ford to be excessive, will not be reimbursed.  Refunds will only be provided for the cost associated with removing a ground wire from the battery junction box. RENTAL VEHICLES Short-Term Rentals Dealers are pre-approved for up to two days for a comparable rental vehicle (no SSSC contact required). Long-Term Rentals  PASS INSPECTION: Vehicles that pass the BJB inspection are NOT approved for long-term rental vehicles. Refer to the 22S48 technical instructions for additional information.  FAIL INSPECTION: Vehicles that fail the applicable BJB inspection should not be returned to the customer to continue to drive. o Parts are NOT available: o BJB is on backorder. o PARTS ESCALATION PROCESS (Vehicle Off Road) process has been followed and COPIS ticket with VOR flagged has been submitted. o Dealers are self authorized to provide long-term rental vehicles immediately.  Dealers will need to contact the SSSC for an approval code, the same day the rental was authorized.  (Note: The approval code is not required prior to putting the customer into a rental.)  The approval code will ensure part availability for the vehicle after putting the customer in a rental.  If long-term rental vehicles are needed beyond September 15, 2022, dealers will have to contact SSSC for an extension.  Copyright 2022 Ford Motor Company ATTACHMENT I Page 3 of 4 NEW VEHICLE DEMONSTRATION / DELIVERY HOLD – Safety Recall 22S48 – Supplement #2 Certain 2021 Model Year Expedition and Lincoln Navigator Vehicles equipped with a Heavy Duty Cooling Fan Underhood Fire RENTAL VEHICLES (continued)  If a customer was previously approved for a rental vehicle by the SSSC under FSA 22S36, but the VIN was forced closed in 22S36 and the VIN is now open in 22S48, refer to the claims preparation and submission section to claim rental under 22A03. Towing If towing is required, dealers are authorized to claim up to a maximum value of $250 to provide towing services for this program. Pick-Up and Delivery All customers affected by this recall have the option of complimentary Vehicle Pickup & Delivery service (at participating dealers) with a short-term rental for up to two days. Claim any additional rental days approved by the SSSC as instructed. Dealers are authorized to claim unique services for completing this program, including:  Dealers are authorized to claim one-half labor hour per repair for vehicle pick-up and delivery services.  Dealers must retain a Vehicle Pick-up and Delivery Record with the repair order documentation. Refer to the Claims Preparation and Submission section and Attachment IV for details. LINCOLN PICKUP AND DELIVERY Owners of 2017 MY and newer Lincoln vehicles have the option of requesting pickup and delivery service with a Lincoln loaner (up to 2 days), from their dealership. For details, reference EFC08749, 2021 Lincoln Pickup & Delivery Updates. Claim any additional rental days approved by the SSSC as instructed. Claim the difference of pre-approved days, or any additional rental days approved by the SSSC as instructed. Alternative Transportation If a customer is unable or does not wish to rent a vehicle but still requires transportation, the rental reimbursement allowance can be used for alternative transportation. Alternative transportation is approved for $100 per day for both Ford and Lincoln customers. The dollar per day allowance can be cumulative across multiple rides per day (e.g. ride to work $20 and ride home $24).  Alternative transportation reimbursement can be claimed for both short-term and long-term scenarios.  Any amount in excess of the cost per day limits will be the customer’s responsibility.  The customer will need to pay up front and provide proof of payment to the dealer.  Dealers will then need to submit for reimbursement following the Rental Vehicle Reimbursement Process and then refund the customer. Examples of alternative transportation:  Taxi  Public Transportation – Subway, Train, or Bus  Rideshare alternatives (Uber, Lyft, etc.)  Copyright 2022 Ford Motor Company ATTACHMENT I Page 4 of 4 NEW VEHICLE DEMONSTRATION / DELIVERY HOLD – Safety Recall 22S48 – Supplement #2 Certain 2021 Model Year Expedition and Lincoln Navigator Vehicles equipped with a Heavy Duty Cooling Fan Underhood Fire ADDITIONAL REPAIR (LABOR TIME AND/OR PARTS) Additional repairs identified as necessary to complete the FSA should be managed as follows:  For related damage and access time requirements, refer to the Warranty and Policy Manual / Section 6 – Ford & Lincoln Program Policies / General Information & Special Circumstances for FSA’s / Related Damage.  For vehicles within new vehicle bumper-to-bumper warranty coverage, no SSSC approval is required, although related damage must be on a separate repair line with the “Related Damage” radio button checked. o Ford vehicles – 3 years or 36,000 miles o Lincoln vehicles – 4 years or 50,000 miles  For vehicles outside new vehicle bumper-to-bumper warranty coverage, submit an Approval Request to the SSSC Web Contact Site prior to completing the repair. CLAIMS PREPARATION AND SUBMISSION  Claim Entry: Enter claims using Dealer Management System (DMS) or One Warranty Solution (OWS) online. o When entering claims, select claim type 31: Field Service Action. The FSA number (22S48) is the sub code. o For additional claims preparation and submission information, refer to the Recall and Customer Satisfaction Program (CSP) Repairs in the OWS User Guide.  Related Damage/Additional labor and/or parts: Must be claimed as Related Damage on a separate repair line from the FSA with same claim type and sub code as described in Claim Entry above. IMPORTANT: Click the Related Damage Indicator radio button.  Rentals: For rental vehicle claiming, dealers are pre-approved for local market rates for both short and long-term rentals. Enter the total amount of the rental expense under Miscellaneous Expense code RENTAL.  Lincoln Pickup & Delivery: Claims for Lincoln Pickup & Delivery with a Lincoln loaner (up to 2 days) should be submitted on a separate line from the FSA. Refer to EFC08749, 2021 Lincoln Pickup & Delivery Updates for details. o Use sub code 22A03 on the claim. o The maximum number of days that can be requested on one RO line is 30 days.  Copyright 2022 Ford Motor Company ATTACHMENT I Page 4 of 4 NEW VEHICLE DEMONSTRATION / DELIVERY HOLD – Safety Recall 22S48 – Supplement #2 Certain 2021 Model Year Expedition and Lincoln Navigator Vehicles equipped with a Heavy Duty Cooling Fan Underhood Fire CLAIMS PREPARATION AND SUBMISSION (continued)  Rental Vehicle Reimbursement  For Long-Term (greater than two days) rental, dealers are self authorized to provide long-term rental vehicles immediately.  Dealers will need to contact the SSSC for an approval code, the same day the rental is authorized. (Note: The approval code is not required prior to putting the customer into a rental.)  Dealers should submit a rental request to the SSSC using FSA Contact Type APPROVAL REQUEST.  If submitting a daily rental amount above guidelines, ($60 per day Ford, $72 per day Lincoln), please provide evidence of locally higher rates.  If SSSC approval is provided under program number 22A03, eligible rental expenses and the administrative fee should be claimed on an RO line that is separate from the repair.  Use Misc. Expense Code “RENTAL” for the rental expenses.  Use sub code 22A03 on the claim.  The maximum number of days that can be requested on one RO line is 30 days.  Rental extensions beyond the initial 30 day request must be submitted to SSSC for approval.  Refunds: Submit refunds on a separate repair line. – Program Code: 22S48 – Misc. Expense: ADMIN – Misc. Expense: REFUND – Misc. Expense: 0.2 Hrs. o Multiple refunds should be submitted on one repair line and the invoice details for each repair should be detailed in the comments section of the claim.  Special Allowances o Mobile repair allowances can be claimed for dealer-performed mobile repairs. Dealers that are working with Ford-contracted mobile repair companies should refer to those companies for claiming instructions. o For dealer-performed mobile repairs, retain a copy of the Service Management signed record (see Attachment IV), with the repair order documentation. o Claim the mobile repair allowance Labor Operation Code 22S48MM along with the applicable Labor Operation Code for the repair (refer to the Labor Allowances table in Attachment II). Provision for Locally Obtained Supplies: Includes dual-wall heat shrink tubing and Coroplast tape.  . Submit on the same line as the repair. o Program Code: 22S48 o Misc. Expense: OTHER o Misc. Expense: Claim up to $3.00 ($253 total for Misc. Expense: Other)  Provision for Towing: Dealers are authorized to claim up to a maximum value of $250 to provide towing services for completing this program, only if BJB or other related damage exists and the repair cannot be completed by mobile service. Submit on the same line as the repair. o Program Code: 22S48 o Misc. Expense: OTHER o Misc. Expense: Claim up to $250.00 ($253 total for Misc. Expense: Other)  Copyright 2022 Ford Motor Company ATTACHMENT II Page 1 of 5 NEW VEHICLE DEMONSTRATION / DELIVERY HOLD – Safety Recall 22S48 – Supplement #2 Certain 2021 Model Year Expedition and Lincoln Navigator Vehicles equipped with a Heavy Duty Cooling Fan Underhood Fire LABOR ALLOWANCES Note: Owners should be instructed to park their vehicle outside away from structures and other vehicles due to the risk of fire until this repair has been completed. BJB inspection should occur when the dealer cuts and applies heat shrink to the ground wire from BJB harness – there is no labor operation code for the inspection only (as the inspection is part of 22S48B), this repair is not intended to be performed over multiple visits. Description Labor Operation Labor Time Cut/heat shrink ground wire from BJB harness must be completed on all vehicles, this is the only labor operation that closes the recall. Inspect cover, Inspect BJB, remove BJB, Cut/heat shrink ground wire from BJB harness, re-assemble, and check operation of HVAC blower and wiper/washer leaks at BJB Note: This repair may be completed in dealership or by mobile repair. 22S48B 1.1 Hour Failed BJB Inspection, Part on Back-Order: Inspect cover, Inspect BJB, Contact SSSC, BJB is on Back- Order, COPIS Ticket submitted, VOR selected, Rental requested for customer (if requested), negative battery cable disconnected, vehicle parked outside. Vehicle should not be returned to customer to continue to drive with BJB that failed inspection. (Does Not Close the Recall) 22S48CC can be claimed with B, C and ZZ When BJB is available, claim 22S48B to close recall 22S48CC 0.3 Hours BJB was on back order – Extra time to un-tape and reconnect the battery once back ordered BJB is in. Can only be claimed with B, CC and ZZ. (Does Not Close the Recall) 22S48C 0.1 hours Time allowed to submit photos for BJB Fuse panels and/or top and bottom covers* *This labor operation code should only be claimed when photos have been submitted in an SSSC Part Order contact, showing BJB, BJB top or bottom covers that are damaged. VINs claiming this in OWS without attached photos are subject to charge-back. This labor operation code will be deleted and will reject once parts are available on open order. Submitting photos to SSSC of good parts that pass inspection and do not require replacement will result in dealer charge-back of this labor operation code 22S48ZZ 0.2 Hours  Copyright 2022 Ford Motor Company ATTACHMENT II Page 2 of 5 NEW VEHICLE DEMONSTRATION / DELIVERY HOLD – Safety Recall 22S48 – Supplement #2 Certain 2021 Model Year Expedition and Lincoln Navigator Vehicles equipped with a Heavy Duty Cooling Fan Underhood Fire LABOR ALLOWANCES (continued) Description Labor Operation Labor Time Mobile Service: Can be Used With 22S48B or 22S48BB When Repair Takes Place Away from The Dealership If Additional Time is Required Due to Travel, Please Submit an SSSC Approval Form (Does Not Close the Recall) 22S48MM 0.5 Hours Administrative Allowance: NOTE: This administrative allowance is to assist dealers in prioritizing these repairs, and to assist dealers in flawless execution of this service repair for our customers.  Can only be claimed once, regardless of outstanding FSA’s repaired.  This administrative allowance expires August 15, 2022 (Does Not Close the Recall). (This administrative allowance expires August 15, 2022) 22S48AA 1.0 Hours Time to re-connect the negative battery cable (can only be used if the battery was previously disconnected for customer (Does Not Close the Recall). 22S48BB 0.3 Hours Vehicle Pick-up and Delivery Allowance: NOTE: This allowance is for dealer-performed vehicle pickup/ delivery for dealership repairs only. Can only be claimed once, regardless of outstanding FSA’s repaired. (Does Not Close the Recall). 22S48PP 0.5 Hours  Copyright 2022 Ford Motor Company ATTACHMENT II Page 3 of 5 NEW VEHICLE DEMONSTRATION / DELIVERY HOLD – Safety Recall 22S48 – Supplement #2 Certain 2021 Model Year Expedition and Lincoln Navigator Vehicles equipped with a Heavy Duty Cooling Fan Underhood Fire New! PARTS REQUIREMENTS / ORDERING INFORMATION SSSC Web Contact Site: Parts are not yet available to repair all vehicles. Until parts are available to repair all vehicles, dealers may only order parts and repair vehicles, which are customer-owned vehicles currently in the dealership.  To place an order for the following parts, submit a VIN-specific Part Order contact via the SSSC Web Contact Site – three or more photos as required per the technical instructions. o Door label with VIN o Odometer showing mileage of vehicle o Review the updated technical instructions and provide photos as requested for each step the BJB fuse panel, top covers or bottom fails the inspection process per the Technical Instructions. BJB – Only replace the BJB and/or covers if melted, burned, or broken per the technical instructions. NOTE: Do NOT submit part orders with photos for any of the part numbers listed below when there is no melting or damage seen – doing so may result in dealer charge-backs for claiming 22S48ZZ. Part Number Description Order Quantity Claim Quantity LL1Z-14A068-A BJB – Fuse Panel Assembly (Comes with a new cover – do not order JU5Z-14A003-B also) Only after failed Inspection As Required JL3Z-14A003-A High Current Fuse Cover Only after failed Inspection As Required JL3Z-14A003-B Bottom Cover of BJB Only after failed Inspection As Required JU5Z-14A003-B Fuse Panel Top Cover – not required if BJB is being replaced Only after failed Inspection As Required Dealers will be notified via a DOES II communication if circumstances warrant a change in part supply strategy and when open ordering resumes. Order the Zip-Tie below through normal order processing channels: Part Number Description Order Quantity Claim Quantity WA-7-SBA WA-11-SBA WA-14-SBA Zip Ties (2 required): Note: Any of these part numbers can be used for this repair: WA-7-SBA (Package of 100, order 1, claim 2) WA-11-SBA (pack of 50, order 1, claim 2) WA-14-SBA (pack of 50, order 1, claim 2)  Return unused zip-ties to parts department  Check dealer inventory before ordering additional quantities.  Use D2D to order from other dealers. See description See description To guarantee the shortest delivery time, an emergency order for parts must be placed.  Copyright 2022 Ford Motor Company ATTACHMENT II Page 4 of 5 NEW VEHICLE DEMONSTRATION / DELIVERY HOLD – Safety Recall 22S48 – Supplement #2 Certain 2021 Model Year Expedition and Lincoln Navigator Vehicles equipped with a Heavy Duty Cooling Fan Underhood Fire New! PARTS REQUIREMENTS / ORDERING INFORMATION (continued) Obtain the parts below locally: Part Number Description Quantity Needed Obtain Locally Heat Shrink Material (must be dual-wall and lined with sealer) 1 piece is required, size is determined by gauge of wire: Dual-wall heat shrink can also be found in the following Ford Splice Kits (order one depending on wire gauge): 3U2Z-14A088-AB (18-22 ga. wire) 3U2Z-14A088-BA (14-16 ga. wire) 3U2Z-14A088-CA (10-12 ga. wire) DU2Z-14AA088-AA (8 ga. wire) As Required – Claim as Misc. Other Obtain Locally Coroplast Engineered Wire Harness Tape (Narin 1-800-565-3778) – or Rotunda Part Number NA1837X (Package of 6 rolls) As Required – Claim as Misc. Other DEALER PRICE For latest prices, refer to DOES II. PARTS RETENTION, RETURN, & SCRAPPING Follow the provisions of the Warranty and Policy Manual, Section 1 – WARRANTY PARTS RETENTION AND RETURN POLICIES. If a replaced part receives a scrap disposition, the part must be scrapped in accordance with all applicable local, state and federal environmental protection and hazardous material regulations. Federal law prohibits selling motor vehicle parts or components that are under safety, compliance, or emissions recall. EXCESS STOCK RETURN Excess stock returned for credit must have been purchased from Ford Customer Service Division in accordance with Policy Procedure Bulletin 4000. REPLACED FSA PARTS INSPECTION AND SIGN OFF Effective March 1st 2021 all parts replaced as part of an FSA repair with a repair order open date of March 1st 2021 or later must be inspected and signed off on the repair order by a member of your dealers fixed operations management team or an employee the task has been delegated to. If the task is to be delegated to a non-management employee, the employee needs to be someone other than the technician who completed the repair and needs to understand the importance of completing this task consistently and accurately.  Copyright 2022 Ford Motor Company ATTACHMENT II Page 5 of 5 NEW VEHICLE DEMONSTRATION / DELIVERY HOLD – Safety Recall 22S48 – Supplement #2 Certain 2021 Model Year Expedition and Lincoln Navigator Vehicles equipped with a Heavy Duty Cooling Fan Underhood Fire  All parts replaced as part of an FSA repair should be returned to the parts department following the Warranty Parts Retention and Return Policies.  Inspect the replaced parts to verify the FSA repair was completed.  If the FSA repair is found to be complete, the designated employee signs the repair order line or parts return stamp area (electronic or hand signed) for the FSA repair indicating the parts were inspected and validated to have been replaced.  After the parts have been inspected, they should be handled based on the guidance in the parts status report in the Online Warranty System (Hold, Return, CORE, Scrap, etc.).  This process is subject to review during warranty audits for FSA repairs with a repair order open date of March 1st 2021 or later. Any eligible FSA claims requiring parts replacement, found not to have been inspected and signed off during a warranty audit will be subject to chargeback and consideration for enrollment into the Dealer Incomplete Recall Repair Process. Note: Other approvals (electronic or handwritten) for add-on repair lines, dealer owned vehicle repairs, and repeat repairs do not qualify as FSA parts inspection approvals. The post repair FSA parts inspection process (electronic or handwritten) is independent from other warranty approval requirements. The approval by the designated employee implies that the FSA parts were found to be replaced and must be able to be clearly identified on the Repair Order. If multiple FSA’s require approval on a single Repair Order, each applicable occurrence will require individual post repair approval by the designated employee. ATTACHMENT III PAGE 1 OF 13 SAFETY RECALL 22S48-S2 CPR © 2022 FORD MOTOR COMPANY DEARBORN, MICHIGAN 48121 07/2022 CERTAIN 2021 MODEL YEAR EXPEDITION AND LINCOLN NAVIGATOR VEHICLES EQUIPPED WITH A HEAVY DUTY COOLING FAN — UNDERHOOD FIRE SERVICE PROCEDURE Recommended Tool List: 2236A STUD FOR MISSING NUT STUD FOR FIGURE 1 Figure 1 is a breakdown of the Battery Junction Box (BJB). NOTE: Items circled in red are included with a new BJB. Covers can be ordered independently of the BJB. Small Flathead Screwdriver Terminal Tool Wire Cutter Heat Gun Coroplast Tape Dual wall heat shrink tubing ATTACHMENT III PAGE 2 OF 13 SAFETY RECALL 22S48-S2 CPR © 2022 FORD MOTOR COMPANY DEARBORN, MICHIGAN 48121 07/2022 1. Are both the fuse/relay cover and the High Current fuse cover present. See Figure 2. Yes – Proceed to Step 2. No – Install new cover(s). Proceed to Step 2. IMPORTANT: New cover(s) can be ordered WITHOUT ordering a new BJB. 2236B PLACE COPY HERE PLACE COPY HERE PLACE COPY HERE STUD FOR MISSING NUT STUD FOR MISSING NUT STUD FOR MISSING NUT FUSE/RELAY COVER HIGH CURRENT FUSE COVER FIGURE 2 ATTACHMENT III PAGE 3 OF 13 SAFETY RECALL 22S48-S2 CPR © 2022 FORD MOTOR COMPANY DEARBORN, MICHIGAN 48121 07/2022 3. Check for any damage such as cracks, excessive warping, melting, broken hoop(s), and/or broken latch(es) on both covers. Is there any damage present on either cover? See Figure 4. Yes – Replace damaged cover(s), proceed to Step 4. No – Proceed to Step 4. 2236D GOOD STRIKER BAD STRIKER FIGURE 4 2. Check to make sure that the covers are properly installed. On the fuse box cover there are three attachment features securely engaged, two hoops in the rear and one latch in the front. On the High Current cover there are two attachment features securely engaged, one hoop in rear fully engaged and one latch in the front fully engaged. See Figure 3. Are both covers properly installed? Yes – Proceed to Step 3. No – Ensure that the covers latch and install properly. Proceed to Step 3. 2236C PLACE COPY HERE PLACE COPY HERE PLACE COPY HERE STUD FOR MISSING NUT STUD FOR MISSING NUT STUD FOR MISSING NUT REAR HOOPS REAR HOOP FRONT LATCH FIGURE 3 ATTACHMENT III PAGE 4 OF 13 SAFETY RECALL 22S48-S2 CPR © 2022 FORD MOTOR COMPANY DEARBORN, MICHIGAN 48121 07/2022 4. Remove covers and inspect BJB. Is there any evidence of melted fuse(s), melted relay(s), or melted plastic in the BJB? See Figure 5. Yes – Replace BJB, photos and Special Service Support Center (SSSC) approval required to proceed. Is the part available? Yes – Proceed to Step 5. No – Part is on back-order. Park vehicle outside, disconnect negative battery cable, and contact SSSC for approval for rental vehicle for customer. No – Proceed to Step 6. 2236F PLACE COPY HERE PLACE COPY HERE PLACE COPY HERE STUD FOR MISSING NUT STUD FOR MISSING NUT STUD FOR MISSING NUT FIGURE 5 NOTE: The following steps outline how to remove the BJB. 5. Remove the battery and battery tray. Please follow Workshop Manual (WSM) procedures in section 414-01. 6. Disconnect the outboard Powertrain Control Module (PCM) electrical connector. See Figure 6. 2236AA NAVIGATOR EXPEDITION PCM CONNECTOR PCM CONNECTOR FIGURE 6 ATTACHMENT III PAGE 5 OF 13 SAFETY RECALL 22S48-S2 CPR © 2022 FORD MOTOR COMPANY DEARBORN, MICHIGAN 48121 07/2022 7. Remove battery power wires and make sure to document their position. See Figure 7. 2236BB PLACE COPY HERE PLACE COPY HERE PLACE COPY HERE STUD FOR MISSING NUT STUD FOR MISSING NUT STUD FOR MISSING NUT GREEN DOTS INDICATE POSITION BATTERY POWER WIRES FIGURE 7 8. Separate the upper and lower BJB housings from the bottom cover. There are 4 clips that fasten these two parts together, two in the front and two in the rear. It is easiest to release these tabs with a small screwdriver. See Figure 8. NOTE: BJB removed for illustrative purposes. 2236CC FIGURE 8 ATTACHMENT III PAGE 6 OF 13 SAFETY RECALL 22S48-S2 CPR © 2022 FORD MOTOR COMPANY DEARBORN, MICHIGAN 48121 07/2022 2236DD PLACE COPY HERE PLACE COPY HERE PLACE COPY HERE STUD FOR MISSING NUT STUD FOR MISSING NUT STUD FOR MISSING NUT Front of Vehicle FIGURE 9 9. Remove the fasteners for the bottom cover of the BJB. See Figure 9. 10. Release the tab connecting the BJB to the frame. Needle nose pliers will be needed to release the tab. See Figure 10. 2236EE STUD FOR MISSING NUT Front of Vehicle FIGURE 10 ATTACHMENT III PAGE 7 OF 13 SAFETY RECALL 22S48-S2 CPR © 2022 FORD MOTOR COMPANY DEARBORN, MICHIGAN 48121 07/2022 11. Release the 2 harness retainers from underneath the lower BJB. See Figure 11. 2236FF PLACE COPY HERE PLACE COPY HERE PLACE COPY HERE STUD FOR MISSING NUT STUD FOR MISSING NUT STUD FOR MISSING NUT FIGURE 11 12. Position BJB, remove the zip tie connecting the middle wire harness to the lower portion of the BJB. See Figure 12. 2236GG STUD FOR MISSING NUT FIGURE 12 ATTACHMENT III PAGE 8 OF 13 SAFETY RECALL 22S48-S2 CPR © 2022 FORD MOTOR COMPANY DEARBORN, MICHIGAN 48121 07/2022 13. Remove lower BJB from vehicle. 14. Disconnect the three wire harness connectors from the BJB. See Figure 13. 2236HH PLACE COPY HERE PLACE COPY HERE PLACE COPY HERE STUD FOR MISSING NUT STUD FOR MISSING NUT STUD FOR MISSING NUT FIGURE 13 15. Remove BJB box from vehicle. 16. Locate the black 50-way connector (C1035B). See Figure 14. NOTE: Connector has been highlighted blue to aid in identification. 2236A C1035B FIGURE 14 ATTACHMENT III PAGE 9 OF 13 SAFETY RECALL 22S48-S2 CPR © 2022 FORD MOTOR COMPANY DEARBORN, MICHIGAN 48121 07/2022 2236B PLACE COPY HERE PLACE COPY HERE PLACE COPY HERE STUD FOR MISSING NUT STUD FOR MISSING NUT STUD FOR MISSING NUT FIGURE 15 17. Remove back shell and zip-tie from 50-way black connector (C1035B). See Figure 15. 18. Remove abrasion tape from the harness and peel back the covering about 300mm. See Figure 16. NOTE: Do NOT cut wire covering. 2236C STUD FOR ABRASION TAPE WIRE COVERING FIGURE 16 ATTACHMENT III PAGE 10 OF 13 SAFETY RECALL 22S48-S2 CPR © 2022 FORD MOTOR COMPANY DEARBORN, MICHIGAN 48121 07/2022 2236D PLACE COPY HERE PLACE COPY HERE PLACE COPY HERE STUD FOR MISSING NUT STUD FOR MISSING NUT STUD FOR MISSING NUT TPA COVER FIGURE 17 19. Using a small flat-head screwdriver, remove the Terminal Position Assurance (TPA) cover. See Figure 17. NOTE: TPA cover has a hard stop, so it will need to be unclipped twice. 20. In connector C1035B identify cavity 47 which contains a black-violet wire. See Figure 18. 2236E FIGURE 18 ATTACHMENT III PAGE 11 OF 13 SAFETY RECALL 22S48-S2 CPR © 2022 FORD MOTOR COMPANY DEARBORN, MICHIGAN 48121 07/2022 2236F PLACE COPY HERE PLACE COPY HERE PLACE COPY HERE STUD FOR MISSING NUT STUD FOR MISSING NUT STUD FOR MISSING NUT FIGURE 19 21. Remove the black-violet wire located in cavity 47 from the C1035B connector using a terminal tool. Cut terminal end off of wire. See Figure 19. 22. Add Dual Wall Heat Shrink tubing to cover open end of the black-violet wire. Bend the circuit with heat shrink into the bundle and secure with Coroplast tape. See Figure 20. 2236G FIGURE 20 ATTACHMENT III PAGE 12 OF 13 SAFETY RECALL 22S48-S2 CPR © 2022 FORD MOTOR COMPANY DEARBORN, MICHIGAN 48121 07/2022 2236H PLACE COPY HERE PLACE COPY HERE PLACE COPY HERE STUD FOR MISSING NUT STUD FOR MISSING NUT STUD FOR MISSING NUT FIGURE 21 23. Reinstall TPA cover, ensuring that it properly seats into the C1035B connector. 24. Put wire covering back into place and secure with new Coroplast tape. See Figure 21. NOTE: If there are any tears in the wire covering, it will still be reused. Using Coroplast tape, secure any tears in the wire covering. 25. Secure wire covering and wire bundle with a zip tie. Clip back shell into place on connector C1035B. See Figure 22. NOTE: Be sure to use identified slots to pull zip-tie through. Also, the head of the zip-tie must be placed so that it will be underneath the shell, or it will not clip back into place. 2236J CONNECTOR SLOT FIGURE 22 ATTACHMENT III PAGE 13 OF 13 SAFETY RECALL 22S48-S2 CPR © 2022 FORD MOTOR COMPANY DEARBORN, MICHIGAN 48121 07/2022 26. Install BJB. Reverse removal directions Steps 5-15. A. Ensure that the zip tie connecting the middle wire harness to the lower portion of the BJB is replaced. See Figure 23. 2236K PLACE COPY HERE PLACE COPY HERE PLACE COPY HERE STUD FOR MISSING NUT STUD FOR MISSING NUT STUD FOR MISSING NUT FIGURE 23 27. Ensure both covers of the BJB are properly installed and securely engaged. 28. Check functionality of the blower motor for normal operation. 29. Verify proper operation of the front and rear washer motor. Ensure that there are no leaks from the washer system and hoses, near the BJB. ATTACHMENT IV Page 1 of 1 NEW VEHICLE DEMONSTRATION / DELIVERY HOLD – Safety Recall 22S48 – Supplement #2 Certain 2021 Model Year Expedition and Lincoln Navigator Vehicles equipped with a Heavy Duty Cooling Fan Underhood Fire MOBILE REPAIR / VEHICLE PICK-UP AND DELIVERY RECORD VIN ____________________________ received (check one): ☐ Mobile Repair ☐ Pick-up and/or delivery service As outlined below for the 22S48 Field Service Action program. ☐ Mobile Repair – Date: _______________ OR ☐ Pick-up – Date: _______________ ☐ Delivery – Date: _______________ Repair Order # Repair Order Date Service Manager Signature Date Version 04-23-19 Ford Motor Company Recall Reimbursement Plan for 22S48 Ford and Lincoln dealers are in the best position to quickly and efficiently process reimbursement requests. However, federal legislation requires all motor vehicle manufacturers to establish processes through which customers may seek recall reimbursement directly from the manufacturer or from the dealers. Regarding the specific reimbursement plan for Recall # 22S48. owners who have paid for service to remedy the defect or noncompliance must have had that service performed prior to August 19, 2022. After this date, if repairs related to this recall are performed by a non-Ford repair facility in an emergency situation, customers must submit any refund requests through their dealership. As required by this federal regulation, Ford Motor Company submitted the details of its latest General Recall Reimbursement Plan in a letter to the National Highway Traffic Safety Administration (NHTSA) in May 2021. The following is the text of that letter and the Plan: General Recall Reimbursement Plan (As submitted to the NHTSA) Pursuant to the requirements set forth in 49 CFR Part 573 and Part 577 of the Code of Federal Regulations, Ford Motor Company (Ford) is submitting required information pertaining to our general reimbursement plan for the cost of remedies paid for by vehicle owners before they are notified of a related safety recall. Set forth below is Ford’s general plan to reimburse owners and purchasers for costs incurred for remedies in advance of notification of potential safely-related defects or noncompliance’s pursuant to Part 573.6 (c)(8)(i). This plan has not changed since our February 20, 2019 submission. Reimbursement Notification Ford’s notice to a vehicle owner in accordance with 49 CFR Part 577 will indicate that Ford is offering a refund if the owner paid to have service to remedy the defect or noncompliance prior to a specified ending date. In accordance with Part 573.13 (c)(2), this ending date will be defined as a minimum of ten calendar days after the date on which Ford mailed the last of its Part 577 notifications to owners, and will be indicated in the specific reimbursement plan available to owners for an individual recall. This notice will direct owners to seek eligible reimbursement through authorized dealers or, at their option, directly through Ford at the following address: Ford Motor Company P.O. Box 6251 Dearborn, MI 48121-6251 Ford notes that this rule allows for the identification of a beginning date for reimbursement eligibility. Under the rule, an owner who paid to remedy the defect or noncompliance prior to the identified beginning date would not be eligible for reimbursement. Ford generally has not established such a beginning date for reimbursement eligibility and does not presently anticipate changing this general policy. However, in any case where Ford determines a beginning date is appropriate, Ford will indicate that date in the owner notice. As permitted by 577.11(e), Ford may not include a reimbursement notification when all vehicles are well within the warranty period, subject to approval by the agency. Version 04-23-19 Costs to be Reimbursed For vehicles, reimbursement will not be less than the lesser of: • The amount paid by the owner for the remedy that specifically addressed and was reasonably necessary to correct the defect or noncompliance that is the subject of the recall, or • The cost of parts for the remedy (to be no more than the manufacturer’s list retail price for authorized part(s), plus associated labor at local labor rates, miscellaneous fees (such as disposal of waste) and taxes. For replacement equipment, reimbursement will be the amount paid by the owner for the replacement item (limited by the amount of the retail list price of the defective or noncompliant item that was replaced, plus taxes, where the brand or model purchased by the owner was different than the brand or model that was the subject of the recall). If the item of motor vehicle equipment was repaired, the reimbursement provisions identified above for vehicles will apply. Ford notes that costs incurred by the owner within the period during which Ford’s original or extended warranty would have provided for a free repair of the problem will not be eligible for reimbursement, as provided by Part 573.13 (d)(1). Entities Authorized to Provide Reimbursement Ford will continue to use authorized dealers to reimburse owners under the specific reimbursement plans for a particular recall, and will encourage owners to pursue requests for reimbursement directly through dealers to expedite reimbursement. Ford will also provide a mailing address to which customers can, at their option, send requests for reimbursement directly to Ford, as previously noted. Requests for reimbursement sent directly to Ford may take up to 60 days to process. Whether the owner chooses to pursue reimbursement requests through a dealer or directly through Ford, the owner will be directed to submit the required documentation, upon which reimbursement eligibility will be determined. Required Documentation The reimbursement determination will depend upon the information provided by the customer. Consistent with Part 573.13 (d)(4) the following information must be submitted: • Claimant name and address • Vehicle make, model, and model year • Vehicle identification number (VIN) and, for replacement equipment, a description of such equipment or, for tires, the model, size and TIN (DOT code) • Identification of the recall number (either the Ford recall number or the NHTSA recall number) • Identification of the owner of the recalled vehicle at the time that the pre-notification remedy was obtained • An original receipt for the pre-notification remedy that includes a breakdown of the amount for parts, labor, other costs and taxes, including costs for the replacement item. Where the receipt covers work other than to address the recall or noncompliance, Ford may require the claimant to separately identify costs that are eligible for reimbursement. • If the remedy was obtained during the warranty period, documentation indicating that the warranty was not honored or the warranty repair did not correct the problem related to the recall. Failure to submit all of the above information may result in denial of the reimbursement request. Version 04-23-19 Additional Information The Part 577 required owner notice will provide a toll-free telephone number through which specific information about the reimbursement plan can be requested from Ford. This general reimbursement plan will be incorporated into notifications pursuant to Part 573.6 by reference. Information specific to an individual recall also may be incorporated into the Part 573.6 notification.

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