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May 17, 2022 NHTSA CAMPAIGN NUMBER: 22V346000
A vehicle fire increases the risk of injury.
NHTSA Campaign Number: 22V346
Manufacturer Ford Motor Company
Components ENGINE
Potential Number of Units Affected 39,013
Summary
Ford Motor Company (Ford) is recalling certain 2021 Expedition and Lincoln Navigator vehicles. An engine compartment fire may occur while driving or parked, even with the ignition in the “Off” position.
Remedy
Owners are advised to park their vehicles outside and away from structures and other vehicles, until the remedy is performed. Dealers will inspect and replace the battery junction box, as necessary, and remove a ground wire. On models equipped with standard-duty radiator fan motors, dealers will also install an auxiliary electrical box with a wire jumper. Repairs will be performed free of charge. Interim owner notification letters informing owners of the safety risk were mailed May 25, 2022. Owners will receive a second letter once the remedy is available. Currently the remedy is available for vehicles equipped with heavy-duty radiator fan motors, and those letters were mailed July 21, 2022. Owners may contact Ford customer service at 1-866-436-7332. Ford’s number for this recall is 22S36.
Notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Check if your Vehicle has a Recall
Chronology of Defect / Noncompliance Determination
Provide the chronology of events leading up to the defect decision or test data for the noncompliance decision.
March – April
On March 24, 2022, CCRG opened an investigation concerning eight (8) underhood fire allegations and one (1) report of a melted battery junction box (BJB) on 2021 model year Expedition vehicles. CCRG noted that six (6) of the eight (8) fire allegations had fire origination on the passenger side rear engine compartment area, while two (2) others had unclear underhood origin. Of the eight fire allegations, six occurred while the vehicle was parked and off, and two occurred while driving. Reviewing the nine (9) reports, CCRG noted that eight (8) were owned by rental companies (multiple companies and locations).
CCRG’s investigation continued throughout April. This included reviews and site visits with rental company personnel, vehicle inspections, supplier reviews, product design reviews, field and connected data analyses, among others.
May – June
As of May 12th no fire cause or origin had been identified, but the fires were believed to have originated in the passenger side rear engine compartment vicinity. CCRG was aware of sixteen (16) potentially related reports of underhood fires on 2021 MY Expedition and Navigator vehicles. Of those sixteen (16) reports, fourteen (14) are rental vehicles (multiple companies and locations) and two are retail units. Of the sixteen (16) reports, twelve (12) occurred while the vehicle was parked and off, (1) occurred while parked and on, and three (3) occurred while driving with some customers reporting a burning smell and smoke from the front passenger engine compartment. All sixteen (16) vehicles were produced between December 19, 2020 and April 20, 2021. Under further analysis, this period was found to be statistically significant.
On May 13, 2022, Ford’s Field Review Committee reviewed the concern and approved a field action to advise owners to park their vehicles outside and away from structures while Ford’s investigation continued.
At the time the Field Review Committee approved a field action, the issue was still not fully understood and Ford continued its investigation. Ford reviewed field return parts and supplier records, conducted vehicle inspections, interviewed rental and retail customers, and performed material analyses, circuit analysis, and bench testing, among others. Ford found that a high-current short could occur on certain printed circuit boards and propagate to a fire under certain circumstances. Ford found that a supplier shifted their production to a different manufacturing facility at the beginning of the COVID-19 pandemic. Printed circuit boards produced at the supplier’s new facility are uniquely susceptible to a high-current short. These uniquely susceptible printed circuit boards were supplied to Ford and installed in Expedition and Navigator vehicles produced from July 2020 through August 2021. Through its review, Ford has not observed a propensity to develop a high-current short on printed circuit boards produced at other locations by this supplier or by other suppliers.
As of June 23, 2022, CCRG was aware of five (5) additional reports of underhood fires, including two (2) on vehicles produced in June-July 2021, which are outside of the original 22S36 time window. Of the 21 total fire reports to date, 18 are from rental vehicles (multiple companies and locations) and three are from retail units. Of the 21 total fire reports, fifteen (15) occurred while the vehicle was off, one (1) while parked and running and five (5) occurred while driving.
On June 29, 2022, Ford’s Field Review Committee reviewed the concern and approved a vehicle population expansion and service remedies for the field action.
Ford is aware of one potential injury (unspecified burn) related to this condition.
###
Safety Recall 22S48 Heavy- Duty Cooling Fan Underhood Fire – 2021 Ford Expedition & Lincoln Navigator
Safety Recall 22S36 Standard Duty Cooling Fan Underhood Fire – 2021 Ford Expedition & Lincoln Navigator
2 Affected Products
Vehicles
MAKE | MODEL | YEAR |
FORD | EXPEDITION | 2021 |
LINCOLN | NAVIGATOR | 2021 |
27 Associated Documents
Recall Acknowledgement
RCAK-22V346-9658.pdf 645.481KB
Miscellaneous Document – Chronology of Defect / Noncompliance Determination
RMISC-22V346-1971.pdf 14.274KB
Defect Notice 573 Report
RCLRPT-22V346-3365.PDF 214.888KB
Manufacturer Notices(to Dealers,etc) – Advance Notice re NEW VEHICLE DEMONSTRATION / DELIVERY HOLD – Advance Notice – Safety Recall 22S36 Certain 2021 Model Year Expedition and Lincoln Navigator Vehicles
RCMN-22V346-2624.pdf 144.591KB
Manufacturer Notices(to Dealers,etc) – Advance Notice re NEW VEHICLE DEMONSTRATION / DELIVERY HOLD – Advance Notice – Safety Recall 22S36 – Supplement #1 Certain 2021 Model Year Expedition and Lincoln Navigator Vehicles Underhood Fire
ISSUED Interim Owner Notification Letter(Part 577)
RIONL-22V346-6677.pdf 44.636KB
Manufacturer Notices(to Dealers,etc) – Dealer Bulletin re NEW VEHICLE DEMONSTRATION / DELIVERY HOLD – Safety Recall 22S36 Certain 2021 Model Year Expedition and Lincoln Navigator Vehicles Underhood Fire
RCMN-22V346-9251.pdf 1938.418KB
Manufacturer Notices(to Dealers,etc) – Dealer Bulletin re NEW VEHICLE DEMONSTRATION / DELIVERY HOLD – Safety Recall 22S36 – Supplement #1 Certain 2021 Model Year Expedition and Lincoln Navigator Vehicles Underhood Fire
RCMN-22V346-4996.pdf 1981.392KB
Miscellaneous Document – Additional Supplier Contact Information
RMISC-22V346-0569.pdf 11.566KB
Miscellaneous Document – Chronology of Defect / Noncompliance Determination
RMISC-22V346-1177.pdf 36.996KB
Manufacturer Notices(to Dealers,etc)- Dealer Bulletin re NEW VEHICLE DEMONSTRATION / DELIVERY HOLD – Safety Recall 22S36 – Supplement #2 Certain 2021 Model Year Expedition and Lincoln Navigator Vehicles equipped with a Standard Duty Cooling Fan Underhood Fire
RCMN-22V346-8241.pdf 2040.17KB
Manufacturer Notices(to Dealers,etc) – Dealer Bulletin re NEW VEHICLE DEMONSTRATION / DELIVERY HOLD – Safety Recall 22S48 Certain 2021 Model Year Expedition and Lincoln Navigator Vehicles equipped with a Heavy-Duty Cooling Fan Underhood Fire
RCMN-22V346-6847.pdf 8688.437KB
Manufacturer Notices(to Dealers,etc) – Dealer Bulletin re NEW VEHICLE DEMONSTRATION / DELIVERY HOLD – Safety Recall 22S36 – Supplement #3 Certain 2021 Model Year Expedition and Lincoln Navigator Vehicles equipped with a Standard Duty Cooling Fan Underhood Fire
RCMN-22V346-4872.pdf 20441.629KB
Manufacturer Notices(to Dealers,etc) – Dealer Bulletin re NEW VEHICLE DEMONSTRATION / DELIVERY HOLD – Safety Recall 22S48 – Supplement #1 Certain 2021 Model Year Expedition and Lincoln Navigator Vehicles equipped with a Heavy-Duty Cooling Fan Underhood Fire
RCMN-22V346-9126.pdf 9195.988KB
ISSUED Owner Notification Letter(Part 577)
RCONL-22V346-9961.pdf 138.714KB
ISSUED Owner Notification Letter(Part 577)
RCONL-22V346-1890.pdf 296.247KB
Miscellaneous Document – OTA Updates re Navigator 800B SUV Safety Updates
RMISC-22V346-9717.pdf 4996.702KB
Miscellaneous Document – Debit Card Information: Activate your card today
RMISC-22V346-6440.pdf 416.126KB
Manufacturer Notices(to Dealers,etc) – Dealer Bulletin re NEW VEHICLE DEMONSTRATION / DELIVERY HOLD – Safety Recall 22S36 – Supplement #4 Certain 2021 Model Year Expedition and Lincoln Navigator Vehicles equipped with a Standard Duty Cooling Fan Underhood Fire
RCMN-22V346-0763.pdf 20934.12KB
Manufacturer Notices(to Dealers,etc) – Dealer Bulletin re NEW VEHICLE DEMONSTRATION / DELIVERY HOLD – Safety Recall 22S48 – Supplement #2 Certain 2021 Model Year Expedition and Lincoln Navigator Vehicles equipped with a Heavy-Duty Cooling Fan Underhood Fire
RCMN-22V346-4883.pdf 8678.106KB
Manufacturer Notices(to Dealers,etc) – Dealer Bulletin re NEW VEHICLE DEMONSTRATION / DELIVERY HOLD – Safety Recall 22S36 – Supplement #5 Certain 2021 Model Year Expedition and Lincoln Navigator Vehicles equipped with a Standard Duty Cooling Fan Underhood Fire
RCMN-22V346-9335.pdf 20908.676KB
Manufacturer Notices(to Dealers,etc) – Dealer Bulletin re NEW VEHICLE DEMONSTRATION / DELIVERY HOLD – Safety Recall 22S36 – Supplement #6 Certain 2021 Model Year Expedition and Lincoln Navigator Vehicles equipped with a Standard Duty Cooling Fan Underhood Fire
RCMN-22V346-9564.pdf 6570.005KB
Recall Quarterly Report #1, 2022-3
RCLQRT-22V346-1832.PDF 211.126KB
Manufacturer Notices(to Dealers,etc) – Full Dealer Bulletin – NEW VEHICLE DEMONSTRATION / DELIVERY HOLD – Safety Recall 22S36 – Supplement #7 Certain 2021 Model Year Expedition and Lincoln Navigator Vehicles equipped with a Standard Duty Cooling Fan Underhood Fire
RCMN-22V346-0699.pdf 9430.701KB
ISSUED Renotification Notice
RCRN-22V346-9873.pdf 373.945KB
ISSUED Renotification Notice
RCRN-22V346-9835.pdf 444.559KB
Recall Quarterly Report #2, 2022-4
RCLQRT-22V346-7340.PDF 211.23KB
Latest Recalls Documents
https://www-odi.nhtsa.dot.gov/acms/cs/documentList.xhtml?docId=22V346&docType=RCL
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Last update on 2024-07-01 / Affiliate links / Images from Amazon Product Advertising API
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Visit www.card-data.com/comericaprepaid to access your account information online! • Have your Card account ready and validate your email address when you visit the site. Yourvalidated email address is required to access this feature and to receive alerts. • Use your temporary password to initially login to the site. Your temporary password is 7 digitsand is the combination of the first 3 letters of your last name and the last 4 digits of your VehicleIdentification Number (VIN). For example: CAR1234 • View helpful alerts as applicable to your Card, such as when your Card is nearing expiration. • Manage your available alert preferences – including opting out of email alerts – via the Profilesection in the upper right corner of the page. • Check your balance and transaction history directly from the home page. Using Your Card• Present your Card to a merchant that accepts Mastercard® debit cards, then select either “credit”and sign for your purchase or “debit” and enter your PIN. Cash back from purchase transactionsis not available. Using your Card at certain merchants such as gas stations, hotels and restaurants • Use your Card to purchase gas inside the gas station. Your Card cannot be used at the pay-at-the-pump terminal. • When you use your Card to initiate a transaction at certain merchants, such as hotels andrestaurants, the merchant may place a hold on your Card for an amount equal to or in excess ofyour ultimate transaction amount (to cover potential tips, hotel services, etc.). Any hold amount inexcess of the final transaction amount will be released for your use when the transaction is finallysettled, which is usually three business days after the transaction date. Call Customer Service at800.759.9610 to hear recent transaction activity. Splitting transactions • If the amount available with your Card is less than the price of the goods or services you arepurchasing, some merchants may not allow you to combine multiple payment types (such as cash,check, or another payment card) to complete the transaction. If the merchant does allow a “splittransaction,” simply ask the cashier to authorize the Card transaction for the exact amount availablewith the Card and pay the remainder of the purchase price with another form of payment. Note:The cashier will not be able to tell you the amount available with your Card. If you will be splitting atransaction, please call 800.759.9610 to obtain the available amount before using your Card. Card expiration and cancellation • Although you cannot use the Card after the “Valid Thru” or expiration date, yourremaining funds will not expire. Upon expiration or cancellation, a $15 ClosingFee will be deducted from any balance that remains on your Card and a check forany remaining balance will be mailed to you at the address you provided to theCompany that arranged for you to receive the Card. To avoid the Closing Fee,you should use all your funds before you cancel the Card or before the Cardexpires. Please keep a copy of this document and the enclosed Cardholder Instructionsfor additional important information. We recently mailed you a letter to let you know that your 2021 Navigator© SUV has a safety recall. At Lincoln, we care deeply about making luxury vehicles you can count on every day, and we know this is inconvenient. Please accept this $500 prepaid Mastercard® Loyalty card on behalf of us at Lincoln to help offset any trouble or worry. Our relationship with you is not something we take for granted. We look forward to helping you get your vehicle serviced so you can stay safe and focused on what matters most. If we can help in any other way, I invite you to contact us at 833-807-3673. We’ve assigned a dedicated Lincoln service team member to personally assist you every step of the way. As a reminder, you can also visit lincoln.com/navigatorrecall 24 hours a day. Thank you for being part of the Lincoln community. Sincerely, Joy Falotico President, Lincoln This card cannot be used until you call to activate it. Please call 800.759.9610 to activate your card using the last four numbers of your Vehicle Identification Number. Additional information regarding the card is enclosed. To activate your Card you will need your Vehicle Identification Number (VIN). This information is generally found on your vehicle registration or located on the windshield of the driver’s side dashboard. If you are unable to locate your VIN, have questions or need assistance, please contact your Program Headquarters (Lincoln Concierge at 833.807.3673). This is your Welcome Letter for your prepaid Mastercard loyalty card. Please keep a copy of this document and the enclosed Cardholder Instructions for additional important information. This card is issued by Comerica Bank pursuant to a license by Mastercard International Incorporated. Mastercard and the circles design are registered trademarks of Mastercard International Incorporated. The enclosed prepaid Mastercard® loyalty card may be used to make purchases at any of the millions of merchant locations worldwide that accept Mastercard debit cards. This Card cannot be used until you call to activate it. Call 800.759.9610 today to activate your Card. There is no ATM or cash access with this Card. Cash back from purchase transactions is not available. Activate your Card now! Your access code is the last 4 digits of your Vehicle Identification Number (VIN). Access your account information online! Visit www.card-data.com/comericaprepaid Call 800.759.9610 to: • Activate your Card before use. Your Card cannot be used to conduct transactions untilit is activated. You will be required to select a PIN as part of the activation process. • Select or change your PIN. Your PIN may only be used to conduct PIN/POS (point-of-sale) transactions. You cannot use your Card for ATM access. • Check your balance and transaction history. • Immediately report the Card as lost or stolen. A replacement Card will be issued at nocharge (standard delivery is 5-7 Business days). If you request expedited delivery (3-5Business days), a $25 fee will be deducted from the available amount. Have your Card account and access code information ready when you call Customer Service. You will need the 16-digit Card number and your 4-digit access code to activate your Card, and each time you call Customer Service. Your access code is the last 4 digits of your Vehicle Identification Number (VIN), which is located on your automobile registration or in the dashboard of your vehicle. If you are unable to locate your VIN, please contact your Program Headquarters (Lincoln Concierge at 833.807.3673) for assistance in obtaining your assigned access code. Your access code is NOT your PIN. You may select your PIN during the Card activation process. Card Expiration Date: 03/23 03/16 24/7 Cardholder Customer Service Visit www.card-data.com/comericaprepaid to access your account information online! • Have your Card account ready and validate your email address when you visit the site. Your validated email address is required to access this feature and to receive alerts. • Use your temporary password to initially login to the site. Your temporary password is 7 digits and is the combination of the first 3 letters of your last name and the last 4 digits of your Vehicle Identification Number (VIN). For example: CAR1234 • View helpful alerts as applicable to your Card, such as when your Card is nearing expiration. • Manage your available alert preferences – including opting out of email alerts – via the Profile section in the upper right corner of the page. • Check your balance and transaction history directly from the home page. Using your Card • Present your Card to a merchant that accepts Mastercard® debit cards, then select either “credit” and sign for your purchase or “debit” and enter your PIN. Cash back from purchase transactions is not available. Using your Card at certain merchants such as gas stations, hotels and restaurants • Use your Card to purchase gas inside the gas station. Your Card cannot be used at the pay-at-the-pump terminal. • When you use your Card to initiate a transaction at certain merchants, such as hotels and restaurants, the merchant may place a hold on your Card for an amount equal to or in excess of your ultimate transaction amount (to cover potential tips, hotel services, etc.). Any hold amount in excess of the final transaction amount will be released for your use when the transaction is finally settled, which is usually three business days after the transaction date. Call Customer Service at 800.759.9610 to hear recent transaction activity. Splitting transactions • If the amount available with your Card is less than the price of the goods or services you are purchasing, some merchants may not allow you to combine multiple payment types (such as cash, check, or another payment card) to complete the transaction. If the merchant does allow a “split transaction,” simply ask the cashier to authorize the Card transaction for the exact amount available with the Card and pay the remainder of the purchase price with another form of payment. Note: The cashier will not be able to tell you the amount available with your Card. If you will be splitting a transaction, please call 800.759.9610 to obtain the available amount before using your Card. Card expiration and cancellation • Although you cannot use the Card after the “Valid Thru” or expiration date, your remaining funds will not expire. Upon expiration or cancellation, a $15 Closing Fee will be deducted from any balance that remains on your Card and a check for any remaining balance will be mailed to you at the address you provided to the Company that arranged for you to receive the Card. To avoid the Closing Fee, you should use all your funds before you cancel the Card or before the Card expires. Please keep a copy of this document and the enclosed Cardholder Instructions for additional important information. We recently mailed you a letter to let you know that your 2021 Expedition© SUV has a safety recall. At Ford, we care deeply about making vehicles you can count on every day, and we know this is inconvenient. Please accept this $500 prepaid Mastercard® Loyalty card on behalf of us at Ford to help offset any trouble or worry. Our relationship with you is not something we take for granted. We look forward to helping you get your vehicle serviced so you can stay safe and focused on what matters most. If we can help in any other way, I invite you to contact us at 833-807-3673. We’ve assigned a dedicated Ford service team member to personally assist you every step of the way. As a reminder, you can also visit ford.com/expeditionrecall 24 hours a day. Thank you for being part of our extended Ford family. Kiersten Robinson General Manager Family Vehicles, and President, Mexico and Canada This card cannot be used until you call to activate it. Please call 800.759.9610 to activate your card using the last four numbers of your Vehicle Identification Number. Additional information regarding the card is enclosed. The enclosed prepaid Mastercard® loyalty card may be used to make purchases at any of the millions of merchant locations worldwide that accept Mastercard debit cards. This Card cannot be used until you call to activate it. Call 800.759.9610 today to activate your Card. This is your Welcome Letter for your prepaid Mastercard loyalty card. Please keep a copy of this document and the enclosed Cardholder Instructions for additional important information. This card is issued by Comerica Bank pursuant to a license by Mastercard International Incorporated. Mastercard and the circles design are registered trademarks of Mastercard International Incorporated. To activate your Card you will need your Vehicle Identification Number (VIN). This information is generally found on your vehicle registration or located on the windshield of the driver’s side dashboard. If you are unable to locate your VIN, have questions or need assistance, please contact your Program Headquarters (Ford Customer Relationship Center at 833.807.3673). There is no ATM access with this Card. Cash back from purchase transactions is not available. Activate your Card now! Your access code is the last 4 digits of your Vehicle Identification Number (VIN). Access your account information online! Visit www.card-data.com/comericaprepaid Call 800.759.9610 to: • Activate your Card before use. Your Card cannot be used to conduct transactions until it is activated. You will be required to select a PIN as part of the activation process. • Select or change your PIN. Your PIN may only be used to conduct PIN/POS (point-of-sale) transactions. You cannot use your Card for ATM access. • Check your balance and transaction history. • Immediately report the Card as lost or stolen. A replacement Card will be issued at no charge (standard delivery is 5-7 Business days). If you request expedited delivery (3-5 Business days), a $25 fee will be deducted from the available amount. Have your Card account and access code information ready when you call Customer Service. You will need the 16-digit Card number and your 4-digit access code to activate your Card, and each time you call Customer Service. Your access code is the last 4 digits of your Vehicle Identification Number (VIN), which is located on your automobile registration or in the dashboard of your vehicle. If you are unable to locate your VIN, please contact your Program Headquarters (Ford Customer Relationship Center at 833.807.3673) for assistance in obtaining your assigned access code. Your access code is NOT your PIN. You may select your PIN during the Card activation process. Card Expiration Date: 03/16 24/7 Cardholder Customer Service
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22S36 Chronology of Defect / Noncompliance Determination Provide the chronology of events leading up to the defect decision or test data for the noncompliance decision. March – April On March 24, 2022, CCRG opened an investigation concerning eight (8) underhood fire allegations and one (1) report of a melted battery junction box (BJB) on 2021 model year Expedition vehicles. CCRG noted that six (6) of the eight (8) fire allegations had fire origination on the passenger side rear engine compartment area, while two (2) others had unclear underhood origin. Of the eight fire allegations, six occurred while the vehicle was parked and off, and two occurred while driving. Reviewing the nine (9) reports, CCRG noted that eight (8) were owned by rental companies (multiple companies and locations). CCRG’s investigation continued throughout April. This included reviews and site visits with rental company personnel, vehicle inspections, supplier reviews, product design reviews, field and connected data analyses, among others. May To date, no fire cause or origin has been identified, but the fires are believed to have originated in the passenger side rear engine compartment vicinity. As of May 12th CCRG is aware of sixteen (16) potentially related reports of underhood fires on 2021 MY Expedition and Navigator vehicles. Of those sixteen (16) reports, fourteen (14) are rental vehicles (multiple companies and locations) and two are retail units. Of the sixteen (16) reports, twelve (12) occurred while the vehicle was parked and off, (1) occurred while parked and on, and three (3) occurred while driving with some customers reporting a burning smell and smoke from the front passenger engine compartment. All sixteen (16) vehicles were produced between December 19, 2020 and April 20, 2021. Under further analysis, this period was found to be statistically significant. Although Ford has not identified a cause for these reports, on May 13, 2022, Ford’s Field Review Committee reviewed the concern and approved a field action to advise owners to park their vehicles outside and away from structures while Ford’s investigation continues. Ford is aware of one potential injury (unspecified burn) related to this condition. ###
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Chronology of Defect / Noncompliance Determination Provide the chronology of events leading up to the defect decision or test data for the noncompliance decision. March – April On March 24, 2022, CCRG opened an investigation concerning eight (8) underhood fire allegations and one (1) report of a melted battery junction box (BJB) on 2021 model year Expedition vehicles. CCRG noted that six (6) of the eight (8) fire allegations had fire origination on the passenger side rear engine compartment area, while two (2) others had unclear underhood origin. Of the eight fire allegations, six occurred while the vehicle was parked and off, and two occurred while driving. Reviewing the nine (9) reports, CCRG noted that eight (8) were owned by rental companies (multiple companies and locations). CCRG’s investigation continued throughout April. This included reviews and site visits with rental company personnel, vehicle inspections, supplier reviews, product design reviews, field and connected data analyses, among others. May – June As of May 12th no fire cause or origin had been identified, but the fires were believed to have originated in the passenger side rear engine compartment vicinity. CCRG was aware of sixteen (16) potentially related reports of underhood fires on 2021 MY Expedition and Navigator vehicles. Of those sixteen (16) reports, fourteen (14) are rental vehicles (multiple companies and locations) and two are retail units. Of the sixteen (16) reports, twelve (12) occurred while the vehicle was parked and off, (1) occurred while parked and on, and three (3) occurred while driving with some customers reporting a burning smell and smoke from the front passenger engine compartment. All sixteen (16) vehicles were produced between December 19, 2020 and April 20, 2021. Under further analysis, this period was found to be statistically significant. On May 13, 2022, Ford’s Field Review Committee reviewed the concern and approved a field action to advise owners to park their vehicles outside and away from structures while Ford’s investigation continued. At the time the Field Review Committee approved a field action, the issue was still not fully understood and Ford continued its investigation. Ford reviewed field return parts and supplier records, conducted vehicle inspections, interviewed rental and retail customers, and performed material analyses, circuit analysis, and bench testing, among others. Ford found that a highcurrent short could occur on certain printed circuit boards and propagate to a fire under certain circumstances. Ford found that a supplier shifted their production to a different manufacturing facility at the beginning of the COVID-19 pandemic. Printed circuit boards produced at the supplier’s new facility are uniquely susceptible to a high-current short. These uniquely susceptible printed circuit boards were supplied to Ford and installed in Expedition and Navigator vehicles produced from July 2020 through August 2021. Through its review, Ford has not observed a propensity to develop a high-current short on printed circuit boards produced at other locations by this supplier or by other suppliers. As of June 23, 2022, CCRG was aware of five (5) additional reports of underhood fires, including two (2) on vehicles produced in June-July 2021, which are outside of the original 22S36 time window. Of the 21 total fire reports to date, 18 are from rental vehicles (multiple companies and locations) and three are from retail units. Of the 21 total fire reports, fifteen (15) occurred while the vehicle was off, one (1) while parked and running and five (5) occurred while driving. On June 29, 2022, Ford’s Field Review Committee reviewed the concern and approved a vehicle population expansion and service remedies for the field action. Ford is aware of one potential injury (unspecified burn) related to this condition. ###
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Additional Supplier Contact Information Company Information (Tier 2) Company Name: Safari Circuits Address 1: 411 Washington St. Address 2: City: Otsego State: Michigan Zip Code: 49078 Country: USA Company Contact Information First Name: Dave Last Name: Briggs Position: Director of Engineering Phone: 269-694-9471 E-mail: djbriggs@safaricircuits.com Company Information (Tier 3) Company Name: Meiko Electronics Address 1: Lot CN9, Thach That District Address 2: Quoc Oai Industrial Zone City: Hanoi State: Zip Code: 100000 Country: Vietnam Company Contact Information First Name: Hiro Last Name: Kameda Position: Sales Manager Phone: 650-336-1400 E-mail: hiroyuki.kameda@meiko-america.com
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May 2022 Ford Motor Company Ford Customer Service Division P. O. Box 1904 Dearborn, Michigan 48121 1904 * * * IMPORTANT SAFETY RECALL * * * Safety Recall Notice 22S36 / NHTSA Recall 22V346 2021 Expedition Your Vehicle Identification Number (VIN): This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act. Ford Motor Company has decided that a defect which relates to motor vehicle safety exists in your vehicle, with the VIN shown above. We apologize for this situation and want to assure you that, with your assistance, we will correct this condition. Our commitment, together with your dealer, is to provide you with the highest level of service and support. What is the issue? On your vehicle, an underhood fire may occur either when the engine is on, or while the vehicle is parked and the engine is off. What is the risk? An underhood vehicle fire can increase the risk of personal injury and damage to surrounding structures or property. What will Ford and your dealer do? Ford Motor Company’s investigation is ongoing at this time. We will contact you when further information becomes available. What should you do? You should park your vehicle outside away from structures and other property immediately. Ford Motor Company continues to investigate into this issue and will contact you when further information becomes available. Ford has not issued instructions to stop driving your vehicle under this safety recall. If you do not already have a servicing dealer, you can access ford.com/support for dealer addresses, maps, and driving instructions. If you are still having difficulty getting your vehicle repaired in a reasonable time or without charge, you may write the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Ave. S.E., Washington, D.C. 20590 or call the toll free Vehicle Safety Hotline at 1-888-327-4236 (TTY: 1-800-424-9153) or go to safercar.gov. Reference NHTSA Safety Recall 22V346. Please note: Federal law requires that any vehicle lessor receiving this recall notice must forward a copy of this notice to the lessee within ten days. NOTE: You can receive information about Recalls and Customer Satisfaction Programs through our FordPass App. The app can be downloaded through the App Store or Google Play. In addition, there are other features such as reserving parking in certain locations and controlling certain functions on your vehicle (lock or unlock doors, remote start) if it is equipped to allow control. Do you need a rental vehicle? If you have unique circumstances and are unable to park outside away from structures (i.e., you live in a high-rise condo with attached parking garage), contact your dealer regarding a rental vehicle for your personal transportation at no charge (except for fuel and insurance) while your vehicle is at the dealership. Please see your dealer for guidelines and limitations. Thank you for your attention to this important matter. Ford Customer Service Division © Copyright 2022 Ford Motor Company 22S36 FNP/DTB122S361 ???????? ???? 1 of 2 A/1/000001/1 ???????????????????????????????????????????????????????? 771565561384 A/1/000001/1 ???????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????? JOHN A. SAMPLE 123 SAMPLE ST SAMPLE CITY, MI 12345-6789 22S36 FNP/DTB122S361 * * * CAMPAÑA DE SEGURIDAD IMPORTANTE * * * Seguridad Aviso de campaña 22S36 / Campaña 22V346 de la NHTSA 2021 Expedition Número de identificación del vehículo (VIN): Este aviso se le envía de acuerdo con la Ley Nacional de Seguridad y Tránsito de Vehículos de los EE. UU. Ford Motor Company ha determinado que existe un defecto relacionado con la seguridad de su vehículo, con el VIN que aparece más arriba. Lamentamos esta situación y deseamos asegurarle que, con su ayuda, corregiremos el problema. Nuestro compromiso, junto con el de su distribuidor, es ofrecerle servicio y apoyo de alto nivel. ¿Cuál es el problema? En su vehículo, se puede producir un incendio bajo el cofre cuando el motor está encendido o mientras el vehículo está estacionado y el motor está apagado. ¿Qué riesgo existe? Un incendio bajo el cofre del vehículo puede aumentar el riesgo de lesiones personales y de daño a estructuras o propiedades cercanos. ¿Qué medidas adoptarán Ford y su distribuidor? La investigación de Ford Motor Company está en curso en este momento. Nos comunicaremos con usted cuando se tenga información adicional disponible. ¿Qué debe hacer? Debe estacionar su vehículo alejado de estructuras y propiedad cercana. Ford Motor Company continúa investigando este problema y se comunicará con usted cuando se tenga información adicional disponible. Para esta campaña de seguridad, Ford no ha emitido instrucciones de no manejar el vehículo. Si aún no tiene un distribuidor para realizar el servicio, puede acceder a ford.com/support para conocer las direcciones de los distribuidores, ver mapas y obtener las instrucciones para llegar. Si aun así tiene problemas para reparar su vehículo en un periodo de tiempo razonable o sin costo, puede escribir al Administrador de National Highway Traffic Safety Administration, 1200 New Jersey Ave. S.E., Washington, D.C. 20590, llamar a la Línea directa de seguridad vehicular al 1-888-327-4236 (TTY: 1-800-424-9153) o visitar safercar.gov. Referencia: Campaña de seguridad 22V346 de la NHTSA. Tenga presente que: La ley federal exige que los arrendadores de vehículos que reciban este aviso de campaña envíen una copia del mismo al arrendatario en un plazo de diez días. NOTA: Puede recibir información sobre las campañas y los programas de satisfacción del cliente a través de la aplicación FordPass. La aplicación se puede descargar a través de App Store o Google Play. Adicionalmente, existen otras funciones como reserva de estacionamientos en determinados lugares, además de control de ciertas funciones en el vehículo (bloqueo o desbloqueo de puertas, arranque remoto) si así está equipado para permitir el control. ¿Necesita un vehículo de alquiler? Si tiene circunstancias únicas y no puede estacionar afuera lejos de las estructuras (es decir, vive en un condominio de gran altura con estacionamiento adjunto), comuníquese con su distribuidor para obtener un vehículo de alquiler para su transporte personal sin cargo (excepto por combustible y seguro) mientras su vehículo está en el concesionario. Consulte a su distribuidor para conocer las pautas y limitaciones. Gracias por su atención en este asunto sumamente importante. Ford, División de Servicio al Cliente Mayo de 2022 Ford Motor Company División de Servicio al Cliente de Ford P. O. Box 1904 Dearborn, Michigan 48121 2 of 2 A/2/000001/1 © Copyright 2022 Ford, División de Servicio al Cliente ???????????????????????????????????????????????????????? 771565561384 A/2/000001/1 ???????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????? JOHN A. SAMPLE 123 SAMPLE ST SAMPLE CITY, MI 12345-6789
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ffi LINCOLN November, 2022 * * * IMPORTANT SAFETY RECALL REMINDER* * * According to our records, your 2021 Navigator has not had necessary safety recall repairs made. We urge you to have the free repair performed at your local dealership as soon as possible. Recall Number 22S36 – Underhood Fire {Electrical) and Description: What is the issue? On your vehicle, an underhood fire may occur either when the engine is on, or while the vehicle is parked and the engine is off. An underhood vehicle fire can increase the risk of personal injury and damage to surrounding structures or property. If you have questions or concerns, please contact our Ford Customer Relationship Center at 1-866-436-7332. If you wish to contact us through the Internet, our address is: lincoln.com/support. Thank you for your attention to this very important matter. Noviembre de, 2022 * * * RECORDATORIO IMPORTANTE PROGRAMA DE SEGURIDAD * * * SegUR nuestros registros, nose realizaron en sur 2021 Navigator las reparaciones necesarias correspondientes a la campana de seguridad. Le solicitamos que realice esta reparaci6n gratuita en su distribuidor local lo antes posible. Numero y 22S36 – lncendio bajo el cofre {electrico) descripci6n de la campana: tCual es el problema? En su vehiculo, se puede producir un incendio bajo el cofre cuando el motor esta encendido o mientras el vehiculo esta estacionado y el motor esta apagado. Un incendio bajo el cofre del vehiculo puede aumentar el riesgo de lesiones personales y de dalio a estructuras o propiedades cercanos. Si tiene dudas o preguntas, comuniquese con nuestro Centro de Relacion con Clientes Ford al 1-866-436-7332. Si desea ponerse en contacto con nosotros a traves de Internet, nuestra direcci6n es: liocolo com/support Gracias por su atenciic en este asunto sumamente importante. 1 of 2 000000000000303/605/303 © Copyright 2022 The Lincoln Motor Company – A Ford Motor Company Brand SEE OTHER SIDE FOR OPENING INSTRUCTIONS SEE OTHER SIDE FOR OPENING INSTRUCTIONS REMOVE THESE SIDE EDGES FIRST Š THEN FOLD, CREASE AND TEAR THIS STUB ALONG PERFORATION Š REMOVE THESE SIDE EDGES FIRST Š THEN FOLD, CREASE AND TEAR THIS STUB ALONG PERFORATION Š P.O. BOX 1904 DEARBORN, MI 48121-1904 Presorted STD US Postage PAID R K C 0089476 A / 000000000000303 / 303 ù ù ffi I THE LINCOLN MOTOR COMPANY
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November, 2022 * * * IMPORTANT SAFETY RECALL REMINDER * * * According to our records, your 2021 Navigator has not had necessary safety recall repairs made. We urge you to have the free repair performed at your local dealership as soon as possible. Recall Number and Description: 22S48 – Underhood Fire (Electrical) What is the issue? On your vehicle, an underhood fire may occur either when the engine is on, or while the vehicle is parked and the engine is off. An underhood vehicle fire can increase the risk of personal injury and damage to surrounding structures or property. If you have questions or concerns, please contact our Ford Customer Relationship Center at 1-866-436-7332. If you wish to contact us through the Internet, our address is: lincoln.com/support. Thank you for your attention to this very important matter. Noviembre de, 2022 * * * RECORDATORIO IMPORTANTE PROGRAMA DE SEGURIDAD * * * SegUR nuestros registros, no se realizaron en sur 2021 Navigator las reparaciones necesarias correspondientes a la campaña de seguridad. Le solicitamos que realice esta reparación gratuita en su distribuidor local lo antes posible. Número y descripción de la campaña: 22S48 – Incendio bajo el cofre (eléctrico) ¿Cuál es el problema? En su vehículo, se puede producir un incendio bajo el cofre cuando el motor está encendido o mientras el vehículo está estacionado y el motor está apagado. Un incendio bajo el cofre del vehículo puede aumentar el riesgo de lesiones personales y de daño a estructuras o propiedades cercanos. Si tiene dudas o preguntas, comuníquese con nuestro Centro de Relación con Clientes Ford al 1-866-436-7332. Si desea ponerse en contacto con nosotros a través de Internet, nuestra dirección es: lincoln.com/support. Gracias por su atenciic en este asunto sumamente importante. © Copyright 2022 The Lincoln Motor Company ¿ A Ford Motor Company Brand 1 of 2 000000000000356 / 711 / 356 SEE OTHER SIDE FOR OPENING INSTRUCTIONS SEE OTHER SIDE FOR OPENING INSTRUCTIONS REMOVE THESE SIDE EDGES FIRST Š THEN FOLD, CREASE AND TEAR THIS STUB ALONG PERFORATION Š REMOVE THESE SIDE EDGES FIRST Š THEN FOLD, CREASE AND TEAR THIS STUB ALONG PERFORATION Š P.O. BOX 1904 DEARBORN, MI 48121-1904 Presorted STD US Postage PAID R K C 0110648 A / 000000000000356 / 356 ù ù
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July 2022 ???????? ???? 00341 22S36 FL1R/DTB1ARS361 Ford Motor Company Ford Customer Service Division P. O. Box 1904 Dearborn, Michigan 48121 1904 1 of 8 A/1/000001/1 © Copyright 2022 Ford Motor Company ???????????????????????????????????????????????????????? 771636950368 A/1/000001/1 ???????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????? JOHN A. SAMPLE 123 SAMPLE ST SAMPLE CITY, MI 12345-6789 * * * IMPORTANT SAFETY RECALL * * * Safety Recall Notice 22S36 / NHTSA Recall 22V346 2021 Expedition Your Vehicle Identification Number (VIN): This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act. Ford Motor Company has decided that a defect which relates to motor vehicle safety exists in your vehicle, with the VIN shown above. As we committed in May, we are following up with additional information. We apologize for this situation and want to assure you that, with your assistance, we will correct this condition. Our commitment, together with your dealer, is to provide you with the highest level of service and support. What is the issue? On your vehicle, an underhood fire may occur either when the engine is on, or while the vehicle is parked and the engine is off. What is the risk? An underhood vehicle fire can increase the risk of personal injury and damage to surrounding structures or property. What will Ford and your dealer do? Ford Motor Company has identified a repair and is working closely with its suppliers to produce parts. Parts have begun to arrive from our supplier in limited quantities. Please contact your dealer to make an appointment in August for the repair. The repair is free of charge (parts and labor). For your convenience, Ford Motor Company has authorized your dealer to provide you with vehicle pick-up and delivery, a rental vehicle or other alternate transportation – all for FREE. How long will it take? The time needed for this repair is less than one-half day. However, due to service scheduling requirements, your dealer may need your vehicle for a longer period of time. Additional time may be required to allow the engine to cool prior to performing this repair. In addition, your vehicle will require an inspection to determine if parts need to be ordered. What should you do? You should park your vehicle outside away from structures and other property immediately, until this repair has been completed. Please call your dealer without delay and request a service date for Recall 22S36. Provide the dealer with your VIN, which is printed near your name at the beginning of this letter. 00341 22S36 FL1R/DTB1ARS361 What should you do? (continued) Ford has not issued instructions to stop driving your vehicle under this safety recall. You should contact your dealer for an appointment to have your vehicle remedied as soon as practicable. You can continue to safely drive your vehicle. If you do not already have a servicing dealer, you can access ford.com/support for dealer addresses, maps, and driving instructions. If you are still having difficulty getting your vehicle repaired in a reasonable time or without charge, you may write the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Ave. S.E., Washington, D.C. 20590 or call the toll free Vehicle Safety Hotline at 1-888-327-4236 (TTY: 1-800-424-9153) or go to safercar.gov. Reference NHTSA Safety Recall 22V346. Please note: Federal law requires that any vehicle lessor receiving this recall notice must forward a copy of this notice to the lessee within ten days. NOTE: You can receive information about Recalls and Customer Satisfaction Programs through our FordPass App. The app can be downloaded through the App Store or Google Play. In addition, there are other features such as reserving parking in certain locations and controlling certain functions on your vehicle (lock or unlock doors, remote start) if it is equipped to allow control. Do you need a rental vehicle? Your safety and wellbeing is our first priority. If you are concerned about parking your vehicle outside near your home, are unable to park outside away from structures like a high-rise condo with attached parking garage, or simply wish to have a rental vehicle, contact your dealer and we will provide a rental vehicle at no extra charge (except for fuel and insurance). Please see your dealer for guidelines and limitations. It is important to us that we minimize the impact of this on your lives, and we appreciate your patience and understanding. Note: A “Like for Like” vehicle may not be available for rental. Have you previously paid for this repair? If you have previously paid for a repair that addresses the issue described in this letter, you still need to have this recall performed to ensure the correct parts and procedures were used. You may be eligible for a refund of previously paid repairs. Refunds will only be provided for service related to BJB replacement. To verify eligibility and expedite reimbursement, give your paid original receipt to your dealer. Refund requests may also be sent directly to Ford Motor Company. To request your refund from Ford, send the refund request with all required documentation, including your original repair receipt (no photocopies), to Ford Motor Company at P.O. Box 6251, Dearborn, Michigan 48121-6251. Refund requests mailed to this address may take up to 60 days to process. Your original receipt will be returned to you. Detailed information regarding eligibility for Ford’s reimbursement program and documentation requirements may be obtained by contacting the Ford Customer Relationship Center at 1-866-436-7332. What if you no longer own this vehicle? If you no longer own this vehicle, and have an address for the current owner, please forward this letter to the new owner. You received this notice because government regulations require that notification be sent to the last known owner of record. Our records are based primarily on state registration and title data, which indicate that you are the current owner. © Copyright 2022 Ford Motor Company 2 of 8 A/2/000001/1 ???? ???? ???? 00341 22S36 FL1R/DTB1ARS361 Can we assist you further? If you have difficulties getting your vehicle repaired promptly and without charge, please contact your dealership’s Service Manager for assistance. RETAIL OWNERS: If you have questions or concerns, please contact our Ford Customer Relationship Center at 1-833-807-3673 and one of our representatives will be happy to assist you. If you wish to contact us through the Internet, our address is: ford.com/support. For the hearing impaired call 1-800-232-5952 (TDD). Representatives are available Monday through Friday: 8:00AM – 8:00PM (Eastern Time). FLEET OWNERS: If you have questions or concerns, please contact our Ford Pro Contact Center at 1-800-34-FLEET, choose Option #1, and one of our representatives will be happy to assist you. If you wish to contact us through the Internet, our address is: fleet.ford.com. Representatives are available Monday through Friday: 7:00AM – 11:00PM and Saturday 7:00AM – 5:00PM (Eastern Time). If you are still having difficulty getting your vehicle repaired in a reasonable time or without charge, you may write the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Ave. S.E., Washington, D.C. 20590 or call the toll free Vehicle Safety Hotline at 1-888-327-4236 (TTY: 1-800-424-9153) or go to nhtsa.gov. Reference NHTSA Safety Recall 22V346. Thank you for your attention to this important matter. Ford Customer Service Division © Copyright 2022 Ford Motor Company 3 of 8 A/3/000001/1 ???? ???? ???? 4 of 8 A/4/000001/1 00341 22S36 FL1R/DTB1ARS361 * * * CAMPAÑA DE SEGURIDAD IMPORTANTE * * * Seguridad Aviso de campaña 22S36 / Campaña 22V346 de la NHTSA 2021 Expedition Número de identificación del vehículo (VIN): Este aviso se le envía de acuerdo con la Ley Nacional de Seguridad y Tránsito de Vehículos de los EE. UU. Ford Motor Company ha determinado que existe un defecto relacionado con la seguridad de su vehículo, con el VIN que aparece más arriba. Tal como prometimos en mayo, tenemos información adicional. Lamentamos esta situación y deseamos asegurarle que, con su ayuda, corregiremos el problema. Nuestro compromiso, junto con el de su distribuidor, es ofrecerle servicio y apoyo de alto nivel. ¿Cuál es el problema? En su vehículo, se puede producir un incendio bajo el cofre cuando el motor está encendido o mientras el vehículo está estacionado y el motor está apagado. ¿Qué riesgo existe? Un incendio bajo el cofre del vehículo puede aumentar el riesgo de lesiones personales y de daño a estructuras o propiedades cercanos. ¿Qué medidas adoptarán Ford y su distribuidor? Ford Motor Company ha identificado una reparación y está trabajando en estrecha colaboración con sus proveedores para producir repuestos. Nuestros proveedores están empezando a entregar repuestos en cantidades limitadas. Comuníquese con su concesionario para programar una cita en agosto para la reparación. La reparación es sin cargo (repuestos y mano de obra). Para su comodidad, Ford Motor Company ha autorizado a su concesionario a facilitarle la recogida y entrega del vehículo, un vehículo de alquiler u otro transporte alternativo, todo completamente GRATIS. ¿Cuánto tiempo tomará? El tiempo necesario para reparar será menos de medio día. Sin embargo, debido a los requisitos de planificación de servicio, es posible que su distribuidor tarde un poco más. Es posible que se necesite más tiempo para permitir que el motor se enfríe antes de realizar esta reparación. Además, se realizará una inspección del vehículo para determinar si se deben solicitar piezas. Julio de 2022 Ford Motor Company División de Servicio al Cliente de Ford P. O. Box 1904 Dearborn, Michigan 48121 © Copyright 2022 Ford, División de Servicio al Cliente ???????????????????????????????????????????????????????? 771636950368 A/4/000001/1 ???????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????? JOHN A. SAMPLE 123 SAMPLE ST SAMPLE CITY, MI 12345-6789 5 of 8 A/5/000001/1 00341 22S36 FL1R/DTB1ARS361 ¿Qué debe hacer? Debe estacionar su vehículo en el exterior lejos de estructuras y otras propiedades de inmediato, hasta que esta reparación se haya completado. Por favor llame a su concesionario sin demora y solicite un turno de service para la Campaña 22S36. Proporcione el VIN a su distribuidor, el cual está impreso debajo de sus datos al comienzo de esta carta. Para esta campaña de seguridad, Ford no ha emitido instrucciones de no manejar el vehículo. Deberá ponerse en contacto con su distribuidor a fin de programar una cita para solucionar este problema lo más pronto posible. Puede continuar manejando su vehículo con seguridad. Si todavía no tiene un concesionario de service, puede ingresar a ford.com/support para encontrar direcciones de concesionarios, mapas e instrucciones de cómo llegar. Si aun así tiene problemas para reparar su vehículo en un periodo de tiempo razonable o sin costo, puede escribir al Administrador de National Highway Traffic Safety Administration, 1200 New Jersey Ave. S.E., Washington, D.C. 20590 o llame a la línea directa gratuita de seguridad de vehículos al 1-888-327-4236 (TTY: 1-800-424-9153) o vaya a safercar.gov. Referencia Campaña de Seguridad NHTSA 22V346. Tenga presente que: La ley federal exige que los arrendadores de vehículos que reciban este aviso de campaña envíen una copia del mismo al arrendatario en un plazo de diez días. NOTA: Puede recibir información sobre las campañas y los programas de satisfacción del cliente a través de la aplicación FordPass. La aplicación se puede descargar a través de App Store o Google Play. Adicionalmente, existen otras funciones como reserva de estacionamientos en determinados lugares, además de control de ciertas funciones en el vehículo (bloqueo o desbloqueo de puertas, arranque remoto) si así está equipado para permitir el control. ¿Necesita un vehículo de alquiler? Su seguridad y su bienestar son nuestra prioridad. Por lo tanto, si le preocupa estacionar su vehículo al aire libre en algún lugar cerca de su hogar, no puede estacionar al aire libre, lejos de estructuras como edificios en altura con cocheras aledañas, o simplemente desea un vehículo de alquiler, comuníquese con su concesionario y le proporcionaremos un vehículo de alquiler sin cargo adicional (excepto combustible y seguro). Comuníquese con su distribuidor para conocer las pautas y limitaciones. Es importante para nosotros que esto tenga el menor impacto posible en sus vidas, y agradecemos su paciencia y comprensión. Nota: Los vehículos “Like for Like” (que se devuelven con la misma cantidad de combustible que cuando se los recibe) pueden no estar disponibles para alquiler. ¿Ha pagado anteriormente por esta reparación? Si usted ha pagado previamente por una reparación que aborda el problema descrito en esta carta, igualmente se le recomienda realizar esta campaña para garantizar que se hayan utilizado las piezas y los procedimientos correctos. Es posible que cumpla con los requisitos para recibir un reembolso por las reparaciones pagadas previamente. Solo se proporcionarán reembolsos por el servicio relacionado con reemplazos BJB. Para comprobar si cumple con los requisitos y agilizar el reembolso, proporcione el recibo de pago original a su distribuidor. © Copyright 2022 Ford, División de Servicio al Cliente ???? ???????? ???? 6 of 8 A/6/000001/1 00341 22S36 FL1R/DTB1ARS361 ¿Ha pagado anteriormente por esta reparación? (continuación) También puede enviar las solicitudes de reembolso directamente a Ford Motor Company. Para solicitar un reembolso a Ford, envíe la solicitud con toda la documentación requerida, incluido el recibo original de la reparación (no envíe fotocopias), a Ford Motor Company, P.O. Box 6251, Dearborn, Michigan 48121-6251. El procesamiento de las solicitudes de reembolso enviadas a esta dirección puede tardar hasta 60 días. Su recibo original le será regresado. Comuníquese con el Centro de Relación con Clientes al 1-866-436-7332 para obtener información detallada relacionada con el programa de reembolso de Ford y los requisitos de documentación. ¿Qué pasa si usted ya no es el propietario del vehículo? Si usted ya no es el propietario del vehículo y tiene la dirección del propietario actual, le solicitamos que le reenvíe esta carta. Usted recibió este aviso porque las regulaciones del gobierno exigen el envío de notificaciones al propietario conocido más reciente del registro. Nuestros registros se basan principalmente en datos estatales y de propiedad, que indican que usted es el propietario actual del vehículo. ¿Podemos hacer algo más por usted? Si tiene problemas para reparar de inmediato su vehículo y sin costo alguno, comuníquese con el Gerente de Servicio de su distribuidor para solicitar ayuda. PROPIETARIOS MINORISTAS: Si tiene dudas o preguntas, comuníquese con nuestro Centro de Relación con Clientes Ford al 1-833-807-3673 y uno de nuestros representantes con gusto lo atenderá. Si desea comunicarse con nosotros a través de Internet, nuestra dirección es: ford.com/support. Las personas con problemas de audición pueden llamar al 1-800-232-5952 (TDD). Los representantes atienden de lunes a viernes, de 8:00 a.m. a 8:00 p.m. (hora del este). PROPIETARIOS DE FLOTAS: Si tiene dudas o preguntas, comuníquese con nuestro Centro de contacto de Ford Pro al 1-800-34-FLEET, elija la opción n.° 1 y uno de nuestros representantes con gusto lo atenderá. Si desea comunicarse con nosotros a través de Internet, nuestra dirección es: fleet.ford.com. Los representantes atienden de lunes a viernes de 7:00 a.m. a 11:00 p.m. y sábado de 7:00 a.m. a 5:00 p.m. (hora del este). Si aun así tiene problemas para reparar su vehículo en un periodo de tiempo razonable o sin costo, puede escribir al Administrador de National Highway Traffic Safety Administration, 1200 New Jersey Ave. S.E., Washington, D.C. 20590, llamar a la Línea directa de seguridad vehicular al 1-888-327-4236 (TTY: 1-800-424-9153) o visitar nhtsa.gov. Referencia: Campaña de seguridad 22V346 de la NHTSA. Gracias por su atención en este asunto sumamente importante. Ford, División de Servicio al Cliente © Copyright 2022 Ford, División de Servicio al Cliente ???? ???? ???? 00341 22S36 FL1R/DTB1ARS361 7 of 8 A/7/000001/1 © Copyright 2022 Ford Motor Company An important safety message about your Ford Expedition® SUV Nothing is more vital than making sure you and your loved ones are safe. That’s why I’m writing to you today. You likely read the recall safety message enclosed. When problems occur for your vehicle, I take that personally to heart and want to fix it quickly. My team is in close contact with our dealers, and your local dealer is committed and ready to support you. Parts have begun to arrive in limited quantities. Please contact your dealer in August to make an appointment for a repair time that’s most convenient for you – free of charge. In the meantime, you can still choose to drive your vehicle. But if you do not feel comfortable driving your Expedition, your local dealer will also help you secure a loaner vehicle. They’ll do their best to provide you something comparable to drive. I realize this isn’t something you expected or deserve. Please accept my personal apology, and for your inconvenience, you will soon receive a $500 debit card in the mail to use toward anything of your choosing. Feel free to keep in touch with us throughout this experience, and anytime otherwise, through the following resources: n If you have any further questions or concerns, you are welcome to contact us at 833-807-3673. We will assign a dedicated Ford Service team member to personally assist you every step of the way. n If you haven’t already, please feel free to download the FordPass® App, which is a great resource for not only recall information but also other vehicle health information and online service scheduling. n Frequently Asked Questions and recall information are available anytime, 24 hours a day, at ford.com/expeditionrecall. We care deeply about making vehicles you can count on every day. This is not the experience I want for you, and I’m committed to making it right. Thank you for being a Ford owner. Sincerely, Kiersten Robinson General Manager Family Vehicles, and President, Mexico and Canada Ford Motor Company 8 of 8 A/8/000001/1 © Copyright 2022 Ford, División de Servicio al Cliente 00341 22S36 FL1R/DTB1ARS361 CARTA DE AMOR/Expedition 700W Un mensaje de seguridad importante sobre su Ford Expedition Nada es más vital que asegurarnos de que usted y sus seres queridos estén seguros. Por eso le escribo hoy. Probablemente leyó el mensaje de campaña de seguridad adjunto. Cuando ocurren problemas con su vehículo, lo tomo en serio como algo personal y deseo resolverlo rápidamente. Mi equipo está en contacto estrecho con nuestros concesionarios y su concesionario local está comprometido y listo para ocuparse de usted. Las piezas comenzaron a llegar en cantidades limitadas. Póngase en contacto con su concesionario en agosto para programar una cita para la hora de reparación que le acomode más – sin costo alguno. Por mientras, puede elegir continuar manejando su vehículo. Sin embargo, si no se siente cómoda manejando su Expedition, su concesionario local también le ayudará a conseguir un vehículo en préstamo. Hará lo posible por conseguir un vehículo similar para manejar. Estoy consciente de que esto no es algo que esperaba. Le ruego que acepte mis disculpas personales y, por las inconveniencias, pronto recibirá una tarjeta de débito de $500 por correo, para utilizar de la forma que estime conveniente. Siéntase libre de mantenerse en contacto con nosotros durante toda esta experiencia y en cualquier otro momento, a través de los siguientes recursos: n Si tiene más preguntas o dudas, puede ponerse en contacto con nosotros al 833-807-3673. Asignaremos a un miembro exclusivo del equipo de servicio de Ford para asistirla personalmente en cada paso del proceso. n Si aún no lo ha hecho, siéntase libre de descargar la aplicación FordPass, la cual es un gran recurso no solo para las campañas de seguridad, sino que también para otra información del estado del vehículo y programación de servicios en línea. n Puede acceder a preguntas frecuentes e información sobre campañas de seguridad en cualquier momento, las 24 horas del día, en ford.com/expeditionrecall. Nos preocupa profundamente fabricar vehículos con los que pueda contar día a día. Esta no es la experiencia que deseo para usted y estoy comprometida a corregirla. Gracias por ser una propietaria de Ford. Atentamente, Kiersten Robinson Ford Motor Company July 2022 ???????? ???? 05769 22S36 FL2R/DTB12RS361 Ford Motor Company Ford Customer Service Division P. O. Box 1904 Dearborn, Michigan 48121 1904 1 of 8 A/1/000001/1 © Copyright 2022 Ford Motor Company ???????????????????????????????????????????????????????? 771637080215 A/1/000001/1 ???????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????? JOHN A. SAMPLE 123 SAMPLE ST SAMPLE CITY, MI 12345-6789 * * * IMPORTANT SAFETY RECALL * * * Safety Recall Notice 22S36 / NHTSA Recall 22V346 2021 Expedition Your Vehicle Identification Number (VIN): This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act. Ford Motor Company has decided that a defect which relates to motor vehicle safety exists in your vehicle, with the VIN shown above. We apologize for this situation and want to assure you that, with your assistance, we will correct this condition. Our commitment, together with your dealer, is to provide you with the highest level of service and support. What is the issue? On your vehicle, an underhood fire may occur either when the engine is on, or while the vehicle is parked and the engine is off. What is the risk? An underhood vehicle fire can increase the risk of personal injury and damage to surrounding structures or property. What will Ford and your dealer do? Ford Motor Company has identified a repair and is working closely with its suppliers to produce parts. Parts have begun to arrive from our supplier in limited quantities. Please contact your dealer to make an appointment in August for the repair. The repair is free of charge (parts and labor). For your convenience, Ford Motor Company has authorized your dealer to provide you with vehicle pick-up and delivery, a rental vehicle or other alternate transportation – all for FREE. How long will it take? The time needed for this repair is less than one-half day. However, due to service scheduling requirements, your dealership may need your vehicle for a longer period of time. Additional time may be required to allow the engine to cool prior to performing this repair. In addition, your vehicle will require an inspection to determine if parts need to be ordered. What should you do? You should park your vehicle outside away from structures and other property immediately, until this repair has been completed. 05769 22S36 FL2R/DTB12RS361 What should you do? (continued) Please call your dealer without delay and request a service date for Recall 22S36. Provide the dealer with your VIN, which is printed near your name at the beginning of this letter. Ford has not issued instructions to stop driving your vehicle under this safety recall. You should contact your dealer for an appointment to have your vehicle remedied as soon as practicable. You can continue to safely drive your vehicle. If you do not already have a servicing dealer, you can access ford.com/support for dealer addresses, maps, and driving instructions. If you are still having difficulty getting your vehicle repaired in a reasonable time or without charge, you may write the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Ave. S.E., Washington, D.C. 20590 or call the toll free Vehicle Safety Hotline at 1-888-327-4236 (TTY: 1-800-424-9153) or go to safercar.gov. Reference NHTSA Safety Recall 22V346. Please note: Federal law requires that any vehicle lessor receiving this recall notice must forward a copy of this notice to the lessee within ten days. NOTE: You can receive information about Recalls and Customer Satisfaction Programs through our FordPass App. The app can be downloaded through the App Store or Google Play. In addition, there are other features such as reserving parking in certain locations and controlling certain functions on your vehicle (lock or unlock doors, remote start) if it is equipped to allow control. Do you need a rental vehicle? Your safety and wellbeing are our first priority. If you are concerned about parking your vehicle outside near your home, are unable to park outside away from structures like a high-rise condo with attached parking garage, or simply wish to have a rental vehicle, contact your dealer and we will provide a rental vehicle at no extra charge (except for fuel and insurance). Please see your dealer for guidelines and limitations. It is important to us that we minimize the impact of this on your lives, and we appreciate your patience and understanding. Note: A “Like for Like” vehicle may not be available for rental. Have you previously paid for this repair? If you have previously paid for a repair that addresses the issue described in this letter, you still need to have this recall performed to ensure the correct parts and procedures were used. You may be eligible for a refund of previously paid repairs. Refunds will only be provided for service related to BJB replacement. To verify eligibility and expedite reimbursement, give your paid original receipt to your dealer. Refund requests may also be sent directly to Ford Motor Company. To request your refund from Ford, send the refund request with all required documentation, including your original repair receipt (no photocopies), to Ford Motor Company at P.O. Box 6251, Dearborn, Michigan 48121-6251. Refund requests mailed to this address may take up to 60 days to process. Your original receipt will be returned to you. Detailed information regarding eligibility for Ford’s reimbursement program and documentation requirements may be obtained by contacting the Ford Customer Relationship Center at 1-866-436-7332. © Copyright 2022 Ford Motor Company 2 of 8 A/2/000001/1 ???? ???? ???? 05769 22S36 FL2R/DTB12RS361 What if you no longer own this vehicle? If you no longer own this vehicle, and have an address for the current owner, please forward this letter to the new owner. You received this notice because government regulations require that notification be sent to the last known owner of record. Our records are based primarily on state registration and title data, which indicate that you are the current owner. Can we assist you further? If you have difficulties getting your vehicle repaired promptly and without charge, please contact your dealership’s Service Manager for assistance. RETAIL OWNERS: If you have questions or concerns, please contact our Ford Customer Relationship Center at 1-833-807-3673 and one of our representatives will be happy to assist you. If you wish to contact us through the Internet, our address is: ford.com/support. For the hearing impaired call 1-800-232-5952 (TDD). Representatives are available Monday through Friday: 8:00AM – 8:00PM (Eastern Time). FLEET OWNERS: If you have questions or concerns, please contact our Ford Pro Contact Center at 1-800-34-FLEET, choose Option #1, and one of our representatives will be happy to assist you. If you wish to contact us through the Internet, our address is: fleet.ford.com. Representatives are available Monday through Friday: 7:00AM – 11:00PM and Saturday 7:00AM – 5:00PM (Eastern Time). If you are still having difficulty getting your vehicle repaired in a reasonable time or without charge, you may write the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Ave. S.E., Washington, D.C. 20590 or call the toll free Vehicle Safety Hotline at 1-888-327-4236 (TTY: 1-800-424-9153) or go to nhtsa.gov. Reference NHTSA Safety Recall 22V346. Thank you for your attention to this important matter. Ford Customer Service Division © Copyright 2022 Ford Motor Company 3 of 8 A/3/000001/1 ???? ???? ???? 4 of 8 A/4/000001/1 05769 22S36 FL2R/DTB12RS361 * * * CAMPAÑA DE SEGURIDAD IMPORTANTE * * * Seguridad Aviso de campaña 22S36 / Campaña 22V346 de la NHTSA 2021 Expedition Número de identificación del vehículo (VIN): Este aviso se le envía de acuerdo con la Ley Nacional de Seguridad y Tránsito de Vehículos de los EE. UU. Ford Motor Company ha determinado que existe un defecto relacionado con la seguridad de su vehículo, con el VIN que aparece más arriba. Lamentamos esta situación y deseamos asegurarle que, con su ayuda, corregiremos el problema. Nuestro compromiso, junto con el de su distribuidor, es ofrecerle servicio y apoyo de alto nivel. ¿Cuál es el problema? En su vehículo, se puede producir un incendio bajo el cofre cuando el motor está encendido o mientras el vehículo está estacionado y el motor está apagado. ¿Qué riesgo existe? Un incendio bajo el cofre del vehículo puede aumentar el riesgo de lesiones personales y de daño a estructuras o propiedades cercanos. ¿Qué medidas adoptarán Ford y su distribuidor? Ford Motor Company ha identificado una reparación y está trabajando en estrecha colaboración con sus proveedores para producir repuestos. Nuestros proveedores están empezando a entregar repuestos en cantidades limitadas. Comuníquese con su concesionario para programar una cita en agosto para la reparación. La reparación es sin cargo (repuestos y mano de obra). Para su comodidad, Ford Motor Company ha autorizado a su concesionario a facilitarle la recogida y entrega del vehículo, un vehículo de alquiler u otro transporte alternativo, todo completamente GRATIS. ¿Cuánto tiempo tomará? El tiempo necesario para reparar será menos de medio día. Sin embargo, debido a los requisitos de programación del servicio, es posible que su concesionario necesite su vehículo por un período de tiempo más prolongado. Es posible que se necesite más tiempo para permitir que el motor se enfríe antes de realizar esta reparación. Además, se realizará una inspección del vehículo para determinar si se deben solicitar piezas. ¿Qué debe hacer? Debe estacionar su vehículo en el exterior lejos de estructuras y otras propiedades de inmediato, hasta que esta reparación se haya completado. Julio de 2022 Ford Motor Company División de Servicio al Cliente de Ford P. O. Box 1904 Dearborn, Michigan 48121 © Copyright 2022 Ford, División de Servicio al Cliente ???????????????????????????????????????????????????????? 771637080215 A/4/000001/1 ???????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????? JOHN A. SAMPLE 123 SAMPLE ST SAMPLE CITY, MI 12345-6789 5 of 8 A/5/000001/1 05769 22S36 FL2R/DTB12RS361 ¿Qué debe hacer? (continuación) Por favor llame a su concesionario sin demora y solicite un turno de service para la Campaña 22S36. Proporcione el VIN a su distribuidor, el cual está impreso debajo de sus datos al comienzo de esta carta. Para esta campaña de seguridad, Ford no ha emitido instrucciones de no manejar el vehículo. Deberá ponerse en contacto con su distribuidor a fin de programar una cita para solucionar este problema lo más pronto posible. Puede continuar manejando su vehículo con seguridad. Si todavía no tiene un concesionario de service, puede ingresar a ford.com/support para encontrar direcciones de concesionarios, mapas e instrucciones de cómo llegar. Si aun así tiene problemas para reparar su vehículo en un periodo de tiempo razonable o sin costo, puede escribir al Administrador de National Highway Traffic Safety Administration, 1200 New Jersey Ave. S.E., Washington, D.C. 20590 o llame a la línea directa gratuita de seguridad de vehículos al 1-888-327-4236 (TTY: 1-800-424-9153) o vaya a safercar.gov. Referencia Campaña de Seguridad NHTSA 22V346. Tenga presente que: La ley federal exige que los arrendadores de vehículos que reciban este aviso de campaña envíen una copia del mismo al arrendatario en un plazo de diez días. NOTA: Puede recibir información sobre las campañas y los programas de satisfacción del cliente a través de la aplicación FordPass. La aplicación se puede descargar a través de App Store o Google Play. Adicionalmente, existen otras funciones como reserva de estacionamientos en determinados lugares, además de control de ciertas funciones en el vehículo (bloqueo o desbloqueo de puertas, arranque remoto) si así está equipado para permitir el control. ¿Necesita un vehículo de alquiler? Su seguridad y su bienestar son nuestra prioridad. Por lo tanto, si le preocupa estacionar su vehículo al aire libre en algún lugar cerca de su hogar, no puede estacionar al aire libre, lejos de estructuras como edificios en altura con cocheras aledañas, o simplemente desea un vehículo de alquiler, comuníquese con su concesionario y le proporcionaremos un vehículo de alquiler sin cargo adicional (excepto combustible y seguro). Comuníquese con su distribuidor para conocer las pautas y limitaciones. Es importante para nosotros que esto tenga el menor impacto posible en sus vidas, y agradecemos su paciencia y comprensión. Nota: Los vehículos “Like for Like” (que se devuelven con la misma cantidad de combustible que cuando se los recibe) pueden no estar disponibles para alquiler. ¿Ha pagado anteriormente por esta reparación? Si usted ha pagado previamente por una reparación que aborda el problema descrito en esta carta, igualmente se le recomienda realizar esta campaña para garantizar que se hayan utilizado las piezas y los procedimientos correctos. Es posible que cumpla con los requisitos para recibir un reembolso por las reparaciones pagadas previamente. Solo se proporcionarán reembolsos por el servicio relacionado con reemplazos BJB. Para comprobar si cumple con los requisitos y agilizar el reembolso, proporcione el recibo de pago original a su distribuidor. © Copyright 2022 Ford, División de Servicio al Cliente ???? ???????? ???? 6 of 8 A/6/000001/1 05769 22S36 FL2R/DTB12RS361 ¿Ha pagado anteriormente por esta reparación? (continuación) También puede enviar las solicitudes de reembolso directamente a Ford Motor Company. Para solicitar un reembolso a Ford, envíe la solicitud con toda la documentación requerida, incluido el recibo original de la reparación (no envíe fotocopias), a Ford Motor Company, P.O. Box 6251, Dearborn, Michigan 48121-6251. El procesamiento de las solicitudes de reembolso enviadas a esta dirección puede tardar hasta 60 días. Su recibo original le será regresado. Comuníquese con el Centro de Relación con Clientes al 1-866-436-7332 para obtener información detallada relacionada con el programa de reembolso de Ford y los requisitos de documentación. ¿Qué pasa si usted ya no es el propietario del vehículo? Si usted ya no es el propietario del vehículo y tiene la dirección del propietario actual, le solicitamos que le reenvíe esta carta. Usted recibió este aviso porque las regulaciones del gobierno exigen el envío de notificaciones al propietario conocido más reciente del registro. Nuestros registros se basan principalmente en datos estatales y de propiedad, que indican que usted es el propietario actual del vehículo. ¿Podemos hacer algo más por usted? Si tiene problemas para reparar de inmediato su vehículo y sin costo alguno, comuníquese con el Gerente de Servicio de su distribuidor para solicitar ayuda. PROPIETARIOS MINORISTAS: Si tiene dudas o preguntas, comuníquese con nuestro Centro de Servicio a Clientes Ford al 1-833-807-3673 y uno de nuestros representantes lo atenderá con gusto. Si desea comunicarse con nosotros a través de Internet, nuestra dirección es: ford.com/support. Las personas con problemas de audición pueden llamar al 1-800-232-5952 (TDD). Los representantes atienden de lunes a viernes, de 8:00 a.m. a 8:00 p.m. (hora del este). PROPIETARIOS DE FLOTA: Si tiene dudas o preguntas, comuníquese con nuestro Centro de contacto de Ford Pro al 1-800-34-FLEET, elija la opción n.° 1 y uno de nuestros representantes con gusto lo atenderá. Si desea comunicarse con nosotros a través de Internet, nuestra dirección es: fleet.ford.com. Los representantes están disponibles de lunes a viernes. 7:00 a.m. a 11:00 p.m. y sábado de 7:00 a.m. a 5:00 p.m. (hora del este). Si aun así tiene problemas para reparar su vehículo en un periodo de tiempo razonable o sin costo, puede escribir al Administrador de National Highway Traffic Safety Administration, 1200 New Jersey Ave. S.E., Washington, D.C. 20590 o llame a la línea directa gratuita de seguridad de vehículos al 1-888-327-4236 (TTY: 1-800-424-9153) o vaya a nhtsa.gov. Referencia: Campaña de seguridad 22V346 de la NHTSA. Gracias por su atención en este asunto sumamente importante. Ford, División de Servicio al Cliente © Copyright 2022 Ford, División de Servicio al Cliente ???? ???? ???? 05769 22S36 FL2R/DTB12RS361 7 of 8 A/7/000001/1 © Copyright 2022 Ford Motor Company An important safety message about your Ford Expedition® SUV Nothing is more vital than making sure you and your loved ones are safe. That’s why I’m writing to you today. You likely read the recall safety message enclosed. When problems occur for your vehicle, I take that personally to heart and want to fix it quickly. My team is in close contact with our dealers, and your local dealer is committed and ready to support you. Parts have begun to arrive in limited quantities. Please contact your dealer in August to make an appointment for a repair time that’s most convenient for you – free of charge. In the meantime, you can still choose to drive your vehicle. But if you do not feel comfortable driving your Expedition, your local dealer will also help you secure a loaner vehicle. They’ll do their best to provide you something comparable to drive. I realize this isn’t something you expected or deserve. Please accept my personal apology, and for your inconvenience, you will soon receive a $500 debit card in the mail to use toward anything of your choosing. Feel free to keep in touch with us throughout this experience, and anytime otherwise, through the following resources: n If you have any further questions or concerns, you are welcome to contact us at 833-807-3673. We will assign a dedicated Ford Service team member to personally assist you every step of the way. n If you haven’t already, please feel free to download the FordPass® App, which is a great resource for not only recall information but also other vehicle health information and online service scheduling. n Frequently Asked Questions and recall information are available anytime, 24 hours a day, at ford.com/expeditionrecall. We care deeply about making vehicles you can count on every day. This is not the experience I want for you, and I’m committed to making it right. Thank you for being a Ford owner. Sincerely, Kiersten Robinson General Manager Family Vehicles, and President, Mexico and Canada Ford Motor Company 8 of 8 A/8/000001/1 © Copyright 2022 Ford, División de Servicio al Cliente 05769 22S36 FL2R/DTB12RS361 CARTA DE AMOR/Expedition 700W Un mensaje de seguridad importante sobre su Ford Expedition Nada es más vital que asegurarnos de que usted y sus seres queridos estén seguros. Por eso le escribo hoy. Probablemente leyó el mensaje de campaña de seguridad adjunto. Cuando ocurren problemas con su vehículo, lo tomo en serio como algo personal y deseo resolverlo rápidamente. Mi equipo está en contacto estrecho con nuestros concesionarios y su concesionario local está comprometido y listo para ocuparse de usted. Las piezas comenzaron a llegar en cantidades limitadas. Póngase en contacto con su concesionario en agosto para programar una cita para la hora de reparación que le acomode más – sin costo alguno. Por mientras, puede elegir continuar manejando su vehículo. Sin embargo, si no se siente cómoda manejando su Expedition, su concesionario local también le ayudará a conseguir un vehículo en préstamo. Hará lo posible por conseguir un vehículo similar para manejar. Estoy consciente de que esto no es algo que esperaba. Le ruego que acepte mis disculpas personales y, por las inconveniencias, pronto recibirá una tarjeta de débito de $500 por correo, para utilizar de la forma que estime conveniente. Siéntase libre de mantenerse en contacto con nosotros durante toda esta experiencia y en cualquier otro momento, a través de los siguientes recursos: n Si tiene más preguntas o dudas, puede ponerse en contacto con nosotros al 833-807-3673. Asignaremos a un miembro exclusivo del equipo de servicio de Ford para asistirla personalmente en cada paso del proceso. n Si aún no lo ha hecho, siéntase libre de descargar la aplicación FordPass, la cual es un gran recurso no solo para las campañas de seguridad, sino que también para otra información del estado del vehículo y programación de servicios en línea. n Puede acceder a preguntas frecuentes e información sobre campañas de seguridad en cualquier momento, las 24 horas del día, en ford.com/expeditionrecall. Nos preocupa profundamente fabricar vehículos con los que pueda contar día a día. Esta no es la experiencia que deseo para usted y estoy comprometida a corregirla. Gracias por ser una propietaria de Ford. Atentamente, Kiersten Robinson Ford Motor Company
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July 2022 Ford Motor Company Ford Customer Service Division P. O. Box 1904 Dearborn, Michigan 48121 1904 * * * IMPORTANT SAFETY RECALL * * * Safety Recall Notice 22S48 / NHTSA Recall 22V346 2021 Expedition Your Vehicle Identification Number (VIN): This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act. Ford Motor Company has decided that a defect which relates to motor vehicle safety exists in your vehicle, with the VIN shown above. As we committed in May, we are following up with additional information. We originally contacted you regarding Safety Recall Notice 22S36 / NHTSA Recall 22V346. To assist our dealers in creating a flawless service experience for our customers, we moved vehicles equipped with heavy-duty cooling fans such as yours to Safety Recall Notice 22S48 / NHTSA Recall 22V346, which enables our dealers to repair vehicles immediately. While both 22S36 and 22S48 are part of the same NHTSA Recall 22V346, different repairs are needed to remedy the defect. We apologize for this situation and want to assure you that, with your assistance, we will correct this condition. Our commitment, together with your dealer, is to provide you with the highest level of service and support. What is the issue? On your vehicle, an underhood fire may occur either when the engine is on, or while the vehicle is parked and the engine is off. What is the risk? An underhood vehicle fire can increase the risk of personal injury and damage to surrounding structures or property. What will Ford and your dealer do? Parts are now available to repair your vehicle. Ford Motor Company has authorized your dealer to inspect the battery junction box (BJB) and replace the BJB if there is existing damage, and remove a ground wire free of charge (parts and labor). For your convenience, a mobile repair at the vehicle’s location, vehicle pick-up and delivery, a rental vehicle or other alternate transportation may be available – all for FREE. How long will it take? The time needed for this repair is less than one-half day. However, due to service scheduling requirements, your dealer may need your vehicle for a longer period of time. Additional time may be required to allow the engine to cool prior to performing this repair. In addition, your vehicle will require an inspection to determine if parts need to be ordered. What should you do? You should park your vehicle outside away from structures and other property until this repair has been completed. Please call your dealer without delay and request a service date for Recall 22S48. Provide the dealer with your VIN, which is printed near your name at the beginning of this letter. Ford has not issued instructions to stop driving your vehicle under this safety recall. You should contact your dealer for an appointment to have your vehicle remedied as soon as practicable. You can continue to safely drive your vehicle. If you do not already have a servicing dealer, you can access ford.com/support for dealer addresses, maps, and driving instructions. © Copyright 2022 Ford Motor Company 07860 22S48 FL1F/DTB1AFS481 ???????? ???? 1 of 4 A/1/000001/1 ???????????????????????????????????????????????????????? 771636359438 A/1/000001/1 ???????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????? JOHN A. SAMPLE 123 SAMPLE ST SAMPLE CITY, MI 12345-6789 What should you do? (continued) Ford Motor Company wants you to have this safety recall completed on your vehicle. The vehicle owner is responsible for making arrangements to have the work completed. Ford Motor Company can deny coverage for any vehicle damage that may result from the failure to have this recall performed on a timely basis. Therefore, please have this recall performed as soon as possible. Please note: Federal law requires that any vehicle lessor receiving this recall notice must forward a copy of this notice to the lessee within ten days. NOTE: You can receive information about Recalls and Customer Satisfaction Programs through our FordPass App. The app can be downloaded through the App Store or Google Play. In addition there are other features such as reserving parking in certain locations and controlling certain functions on your vehicle (lock or unlock doors, remote start) if it is equipped to allow control. Do you need a rental vehicle? Your safety and wellbeing are our first priority. If you are concerned about parking your vehicle outside near your home, are unable to park outside away from structures like a high-rise condo with attached parking garage, or simply wish to have a rental vehicle, please take it to your dealership for the repair and we will provide you with a rental vehicle at no extra charge (except for fuel and insurance) while your vehicle is at the dealership. Please see your dealer for guidelines and limitations. It is important to us that we minimize the impact of this on your life, and we appreciate your patience and understanding. Note: A “Like for Like” vehicle may not be available for rental. Have you previously paid for this repair? If you have previously paid for a repair that addresses the issue described in this letter, you still need to have this recall performed to ensure the correct parts and procedures were used. You may be eligible for a refund of previously paid repairs. Refunds will only be provided for service related to BJB replacement. To verify eligibility and expedite reimbursement, give your paid original receipt to your dealer. Refund requests may also be sent directly to Ford Motor Company. To request your refund from Ford, send the refund request with all required documentation, including your original repair receipt (no photocopies), to Ford Motor Company at P.O. Box 6251, Dearborn, Michigan 48121-6251. Refund requests mailed to this address may take up to 60 days to process. Your original receipt will be returned to you. Detailed information regarding eligibility for Ford’s reimbursement program and documentation requirements may be obtained by contacting the Ford Customer Relationship Center at 1-866-436-7332. What if you no longer own this vehicle? If you no longer own this vehicle, and have an address for the current owner, please forward this letter to the new owner. You received this notice because government regulations require that notification be sent to the last known owner of record. Our records are based primarily on state registration and title data, which indicate that you are the current owner. Can we assist you further? If you have difficulties getting your vehicle repaired promptly and without charge, please contact your dealership’s Service Manager for assistance. RETAIL OWNERS: If you have questions or concerns, please contact our Ford Customer Relationship Center at 1-833-807-3673 and one of our representatives will be happy to assist you. If you wish to contact us through the Internet, our address is: ford.com/support. For the hearing impaired call 1-800-232-5952 (TDD). Representatives are available Monday through Friday: 8:00AM – 8:00PM (Eastern Time). FLEET OWNERS: If you have questions or concerns, please contact our Ford Pro Contact Center at 1-800-34-FLEET, choose Option #1, and one of our representatives will be happy to assist you. If you wish to contact us through the Internet, our address is: fleet.ford.com. Representatives are available Monday through Friday: 7:00AM – 11:00PM and Saturday 7:00AM – 5:00PM (Eastern Time). If you are still having difficulty getting your vehicle repaired in a reasonable time or without charge, you may write the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Ave. S.E., Washington, D.C. 20590 or call the toll free Vehicle Safety Hotline at 1-888-327-4236 (TTY: 1-800-424-9153) or go to nhtsa.gov. Reference NHTSA Safety Recall 22V346. Thank you for your attention to this important matter. Ford Customer Service Division © Copyright 2022 Ford Motor Company 07860 22S48 FL1F/DTB1AFS481 2 of 4 A/2/000001/1 * * * CAMPAÑA DE SEGURIDAD IMPORTANTE * * * Aviso de campaña de seguridad 22S48 / Campaña de seguridad 22V346 de la NHTSA 2021 Expedition Número de identificación del vehículo (VIN): Este aviso se le envía de acuerdo con la Ley Nacional de Seguridad y Tránsito de Vehículos de los EE. UU. Ford Motor Company ha determinado que existe un defecto relacionado con la seguridad de su vehículo, con el VIN que aparece más arriba. Según el compromiso que adquirimos en mayo, realizamos este seguimiento para obtener más información. Originalmente, nos pusimos en contacto con usted con respecto al aviso de campaña de seguridad 22S36/campaña de seguridad 22V346 de la NHTSA. Para ayudar a nuestros distribuidores a crear una experiencia perfecta para nuestros clientes, cambiamos los vehículos equipados con ventiladores de enfriamiento de servicio pesado como el suyo al aviso de campaña de seguridad 22S48/campaña de seguridad 22V346 de la NHTSA, lo que les permite a nuestros distribuidores reparar los vehículos inmediatamente. Aunque 22S36 y 22S48 son parte de la misma campaña de seguridad 22V346 de la NHTSA, se necesitan diferentes reparaciones para reparar el defecto. Lamentamos esta situación y deseamos asegurarle que, con su ayuda, corregiremos el problema. Nuestro compromiso, junto con el de su distribuidor, es ofrecerle servicio y apoyo de alto nivel. ¿Cuál es el problema? En su vehículo, se puede producir un incendio bajo el cofre cuando el motor está encendido o mientras el vehículo está estacionado y el motor está apagado. ¿Qué riesgo existe? Un incendio bajo el cofre del vehículo puede aumentar el riesgo de lesiones personales y de daño a estructuras o propiedades cercanos. ¿Qué medidas adoptarán Ford y su distribuidor? Las piezas para reparar su vehículo ya se encuentran disponibles. Ford Motor Company ha autorizado a su concesionario a inspeccionar la caja de conexiones de la batería (BJB) y reemplazarla si existen daños, además de quitar un cable de tierra sin cargo (piezas y mano de obra). Para su comodidad, una reparación móvil en la ubicación del vehículo, el servicio de retiro y entrega del vehículo, vehículos de alquiler u otros medios de transporte alternativo podrían estar disponibles, todos de forma GRATUITA. ¿Cuánto tiempo tomará? El tiempo necesario para esta reparación será de menos de medio día. Sin embargo, debido a los requisitos de planificación de servicio, es posible que su distribuidor tarde un poco más. Es posible que se necesite más tiempo para permitir que el motor se enfríe antes de realizar esta reparación. Además, se realizará una inspección del vehículo para determinar si se deben solicitar repuestos. ¿Qué debe hacer? Debe estacionar su vehículo en exteriores, alejado de estructuras y propiedad hasta que se realice esta reparación. Llame a su concesionario lo antes posible y solicite una cita de servicio para llevar a cabo la Campaña 22S48. Proporcione el VIN al concesionario, el cual está impreso junto a su nombre al comienzo de esta carta. Para esta campaña de seguridad, Ford no ha emitido instrucciones de no manejar el vehículo. Deberá ponerse en contacto con su distribuidor a fin de programar una cita para solucionar este problema lo más pronto posible. Puede continuar manejando su vehículo con seguridad. Si aún no tiene un concesionario para realizar el servicio, puede acceder a ford.com/support para conocer las direcciones de los concesionarios, ver mapas y obtener las instrucciones para llegar. 3 of 4 A/3/000001/1 07860 22S48 FL1F/DTB1AFS481 Julio de 2022 Ford Motor Company División de Servicio al Cliente de Ford P. O. Box 1904 Dearborn, Michigan 48121 ???? ???? ???? © Copyright 2022 Ford, División de Servicio al Cliente ???????????????????????????????????????????????????????? 771636359438 A/3/000001/1 ???????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????? JOHN A. SAMPLE 123 SAMPLE ST SAMPLE CITY, MI 12345-6789 ¿Qué debe hacer? (continuación) Ford Motor Company le recomienda realizar esta campaña de seguridad en su vehículo. El propietario del vehículo es responsable de realizar los arreglos necesarios para llevar a cabo el trabajo. Ford Motor Company puede negar la cobertura en caso de que el vehículo hubiese sufrido daños por no haber realizado la campaña de manera oportuna. Por lo tanto, le solicitamos que realice esta campaña lo antes posible. Tenga presente que: La ley federal exige que los arrendadores de vehículos que reciban este aviso de campaña envíen una copia del mismo al arrendatario en un plazo de diez días. NOTA: Puede recibir información sobre las campañas y los programas de satisfacción del cliente a través de la aplicación FordPass. La aplicación se puede descargar a través de App Store o Google Play. Adicionalmente, existen otras funciones como reserva de estacionamientos en determinados lugares, además de control de ciertas funciones en el vehículo (bloqueo o desbloqueo de puertas, arranque remoto) si así está equipado para permitir el control. ¿Necesita un vehículo de alquiler? Su seguridad y bienestar son nuestra primera prioridad. Por esto, si le preocupa estacionar su vehículo en exteriores cerca de su hogar o no puede hacerlo alejado de estructuras, como en un condominio de varios pisos con un garaje de estacionamiento establecido, o si simplemente desea utilizar un vehículo de alquiler, lleve su vehículo al concesionario para su reparación y le proporcionaremos un vehículo de alquiler sin cargo adicional (excepto por el combustible y el seguro) mientras su vehículo esté en el concesionario. Consulte a su concesionario acerca de las pautas y limitaciones. Es importante para nosotros reducir al mínimo el impacto de esta situación en su vida y apreciamos su paciencia y comprensión. Nota: Es posible que no haya un vehículo exactamente equivalente para alquiler. ¿Ha pagado anteriormente por esta reparación? Si ha pagado anteriormente por una reparación que aborda el problema descrito en esta carta, igualmente se le recomienda realizar esta campaña para garantizar que se hayan utilizado las piezas y los procedimientos correctos. Es posible que cumpla con los requisitos para recibir un reembolso por las reparaciones pagadas previamente. Solo se le otorgarán reembolsos por servicios relacionados con el reemplazo de la BJB. Para comprobar si cumple con los requisitos y agilizar el reembolso, proporcione el recibo de pago original a su distribuidor. También puede enviar las solicitudes de reembolso directamente a Ford Motor Company. Para solicitar un reembolso a Ford, envíe la solicitud con toda la documentación requerida, incluido el recibo original de la reparación (no envíe fotocopias), a Ford Motor Company, P.O. Box 6251, Dearborn, Michigan 48121-6251. El procesamiento de las solicitudes de reembolso enviadas a esta dirección puede tardar hasta 60 días. Su recibo original le será regresado. Comuníquese con el Centro de Relación con Clientes al 1-866-436-7332 para obtener información detallada relacionada con el programa de reembolso de Ford y los requisitos de documentación. ¿Qué pasa si usted ya no es el propietario del vehículo? Si usted ya no es el propietario del vehículo y tiene la dirección del propietario actual, le solicitamos que le reenvíe esta carta. Usted recibió este aviso porque las regulaciones del gobierno exigen el envío de notificaciones al propietario conocido más reciente del registro. Nuestros registros se basan principalmente en datos estatales y de propiedad, que indican que usted es el propietario actual del vehículo. ¿Podemos hacer algo más por usted? Si tiene problemas para reparar de inmediato su vehículo y sin costo alguno, comuníquese con el Gerente de Servicio de su distribuidor para solicitar ayuda. PROPIETARIOS MINORISTAS: Si tiene dudas o preguntas, comuníquese con nuestro Centro de Relación con Clientes Ford al 1-833-807-3673 y uno de nuestros representantes con gusto lo atenderá. Si desea comunicarse con nosotros a través de Internet, nuestra dirección es: ford.com/support. Las personas con problemas de audición pueden llamar al 1-800-232-5952 (TDD). Los representantes atienden de lunes a viernes, de 8:00 a.m. a 8:00 p.m. (hora del este). PROPIETARIOS DE FLOTAS: Si tiene dudas o preguntas, comuníquese con nuestro Centro de contacto de Ford Pro al 1-800-34-FLEET, elija la opción n.° 1 y uno de nuestros representantes con gusto lo atenderá. Si desea comunicarse con nosotros a través de Internet, nuestra dirección es: fleet.ford.com. Los representantes atienden de lunes a viernes de 7:00 a.m. a 11:00 p.m. y sábado de 7:00 a.m. a 5:00 p.m. (hora del este). Si aun así tiene problemas para reparar su vehículo en un periodo de tiempo razonable o sin costo, puede escribir al Administrador de National Highway Traffic Safety Administration, 1200 New Jersey Ave. S.E., Washington, D.C. 20590, llamar a la Línea directa de seguridad vehicular al 1-888-327-4236 (TTY: 1-800-424-9153) o visitar nhtsa.gov. Referencia: Campaña de seguridad 22V346 de la NHTSA. Gracias por su atención en este asunto sumamente importante. Ford, División de Servicio al Cliente 4 of 4 A/4/000001/1 07860 22S48 FL1F/DTB1AFS481 © Copyright 2022 Ford, División de Servicio al Cliente July 2022 ???????? ???? 03187 22S48 FL1R/DTB1ARS481 Ford Motor Company Ford Customer Service Division P. O. Box 1904 Dearborn, Michigan 48121 1904 1 of 8 A/1/000001/1 © Copyright 2022 Ford Motor Company ???????????????????????????????????????????????????????? 771636365013 A/1/000001/1 ???????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????? JOHN A. SAMPLE 123 SAMPLE ST SAMPLE CITY, MI 12345-6789 * * * IMPORTANT SAFETY RECALL * * * Safety Recall Notice 22S48 / NHTSA Recall 22V346 2021 Expedition Your Vehicle Identification Number (VIN): This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act. Ford Motor Company has decided that a defect which relates to motor vehicle safety exists in your vehicle, with the VIN shown above. As we committed in May, we are following up with additional information. We originally contacted you regarding Safety Recall Notice 22S36 / NHTSA Recall 22V346. To assist our dealers in creating a flawless service experience for our customers, we moved vehicles equipped with heavy-duty cooling fans such as yours to Safety Recall Notice 22S48 / NHTSA Recall 22V346, which enables our dealers to repair vehicles immediately. While both 22S36 and 22S48 are part of the same NHTSA Recall 22V346, different repairs are needed to remedy the defect. We apologize for this situation and want to assure you that, with your assistance, we will correct this condition. Our commitment, together with your dealer, is to provide you with the highest level of service and support. What is the issue? On your vehicle, an underhood fire may occur either when the engine is on, or while the vehicle is parked and the engine is off. What is the risk? An underhood vehicle fire can increase the risk of personal injury and damage to surrounding structures or property. What will Ford and your dealer do? Parts are now available to repair your vehicle. Ford Motor Company has authorized your dealer to inspect the battery junction box (BJB) and replace the BJB if there is existing damage, and remove a ground wire free of charge (parts and labor). For your convenience, a mobile repair at the vehicle’s location, vehicle pick-up and delivery, a rental vehicle or other alternate transportation may be available – all for FREE. How long will it take? The time needed for this repair is less than one-half day. However, due to service scheduling requirements, your dealer may need your vehicle for a longer period of time. Additional time may be required to allow the engine to cool prior to performing this repair. In addition, your vehicle will require an inspection to determine if parts need to be ordered. 03187 22S48 FL1R/DTB1ARS481 What should you do? You should park your vehicle outside away from structures and other property until this repair has been completed. Please call your dealer without delay and request a service date for Recall 22S48. Provide the dealer with your VIN, which is printed near your name at the beginning of this letter. Ford has not issued instructions to stop driving your vehicle under this safety recall. You should contact your dealer for an appointment to have your vehicle remedied as soon as practicable. You can continue to safely drive your vehicle. If you do not already have a servicing dealer, you can access ford.com/support for dealer addresses, maps, and driving instructions. Ford Motor Company wants you to have this safety recall completed on your vehicle. The vehicle owner is responsible for making arrangements to have the work completed. Ford Motor Company can deny coverage for any vehicle damage that may result from the failure to have this recall performed on a timely basis. Therefore, please have this recall performed as soon as possible. Please note: Federal law requires that any vehicle lessor receiving this recall notice must forward a copy of this notice to the lessee within ten days. NOTE: You can receive information about Recalls and Customer Satisfaction Programs through our FordPass App. The app can be downloaded through the App Store or Google Play. In addition there are other features such as reserving parking in certain locations and controlling certain functions on your vehicle (lock or unlock doors, remote start) if it is equipped to allow control. Do you need a rental vehicle? Your safety and wellbeing are our first priority. If you are concerned about parking your vehicle outside near your home, are unable to park outside away from structures like a high-rise condo with attached parking garage, or simply wish to have a rental vehicle, please take it to your dealership for the repair and we will provide you with a rental vehicle at no extra charge (except for fuel and insurance) while your vehicle is at the dealership. Please see your dealer for guidelines and limitations. It is important to us that we minimize the impact of this on your life, and we appreciate your patience and understanding. Note: A “Like for Like” vehicle may not be available for rental. Have you previously paid for this repair? If you have previously paid for a repair that addresses the issue described in this letter, you still need to have this recall performed to ensure the correct parts and procedures were used. You may be eligible for a refund of previously paid repairs. Refunds will only be provided for service related to BJB replacement. To verify eligibility and expedite reimbursement, give your paid original receipt to your dealer. Refund requests may also be sent directly to Ford Motor Company. To request your refund from Ford, send the refund request with all required documentation, including your original repair receipt (no photocopies), to Ford Motor Company at P.O. Box 6251, Dearborn, Michigan 48121-6251. Refund requests mailed to this address may take up to 60 days to process. Your original receipt will be returned to you. Detailed information regarding eligibility for Ford’s reimbursement program and documentation requirements may be obtained by contacting the Ford Customer Relationship Center at 1-866-436-7332. © Copyright 2022 Ford Motor Company 2 of 8 A/2/000001/1 ???? ???? ???? 03187 22S48 FL1R/DTB1ARS481 What if you no longer own this vehicle? If you no longer own this vehicle, and have an address for the current owner, please forward this letter to the new owner. You received this notice because government regulations require that notification be sent to the last known owner of record. Our records are based primarily on state registration and title data, which indicate that you are the current owner. Can we assist you further? If you have difficulties getting your vehicle repaired promptly and without charge, please contact your dealership’s Service Manager for assistance. RETAIL OWNERS: If you have questions or concerns, please contact our Ford Customer Relationship Center at 1-833-807-3673 and one of our representatives will be happy to assist you. If you wish to contact us through the Internet, our address is: ford.com/support. For the hearing impaired call 1-800-232-5952 (TDD). Representatives are available Monday through Friday: 8:00AM – 8:00PM (Eastern Time). FLEET OWNERS: If you have questions or concerns, please contact our Ford Pro Contact Center at 1-800-34-FLEET, choose Option #1, and one of our representatives will be happy to assist you. If you wish to contact us through the Internet, our address is: fleet.ford.com. Representatives are available Monday through Friday: 7:00AM – 11:00PM and Saturday 7:00AM – 5:00PM (Eastern Time). If you are still having difficulty getting your vehicle repaired in a reasonable time or without charge, you may write the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Ave. S.E., Washington, D.C. 20590 or call the toll free Vehicle Safety Hotline at 1-888-327-4236 (TTY: 1-800-424-9153) or go to nhtsa.gov. Reference NHTSA Safety Recall 22V346. Thank you for your attention to this important matter. Ford Customer Service Division © Copyright 2022 Ford Motor Company 3 of 8 A/3/000001/1 ???? ???? ???? 4 of 8 A/4/000001/1 03187 22S48 FL1R/DTB1ARS481 * * * CAMPAÑA DE SEGURIDAD IMPORTANTE * * * Aviso de campaña de seguridad 22S48 / Campaña de seguridad 22V346 de la NHTSA 2021 Expedition Número de identificación del vehículo (VIN): Este aviso se le envía de acuerdo con la Ley Nacional de Seguridad y Tránsito de Vehículos de los EE. UU. Ford Motor Company ha determinado que existe un defecto relacionado con la seguridad de su vehículo, con el VIN que aparece más arriba. Según el compromiso que adquirimos en mayo, realizamos este seguimiento para obtener más información. Originalmente, nos pusimos en contacto con usted con respecto al aviso de campaña de seguridad 22S36/campaña de seguridad 22V346 de la NHTSA. Para ayudar a nuestros distribuidores a crear una experiencia perfecta para nuestros clientes, cambiamos los vehículos equipados con ventiladores de enfriamiento de servicio pesado como el suyo al aviso de campaña de seguridad 22S48/campaña de seguridad 22V346 de la NHTSA, lo que les permite a nuestros distribuidores reparar los vehículos inmediatamente. Aunque 22S36 y 22S48 son parte de la misma campaña de seguridad 22V346 de la NHTSA, se necesitan diferentes reparaciones para reparar el defecto. Lamentamos esta situación y deseamos asegurarle que, con su ayuda, corregiremos el problema. Nuestro compromiso, junto con el de su distribuidor, es ofrecerle servicio y apoyo de alto nivel. ¿Cuál es el problema? En su vehículo, se puede producir un incendio bajo el cofre cuando el motor está encendido o mientras el vehículo está estacionado y el motor está apagado. ¿Qué riesgo existe? Un incendio bajo el cofre del vehículo puede aumentar el riesgo de lesiones personales y de daño a estructuras o propiedades cercanos. ¿Qué medidas adoptarán Ford y su distribuidor? Las piezas para reparar su vehículo ya se encuentran disponibles. Ford Motor Company ha autorizado a su concesionario a inspeccionar la caja de conexiones de la batería (BJB) y reemplazarla si existen daños, además de quitar un cable de tierra sin cargo (piezas y mano de obra). Para su comodidad, una reparación móvil en la ubicación del vehículo, el servicio de retiro y entrega del vehículo, vehículos de alquiler u otros medios de transporte alternativo podrían estar disponibles, todos de forma GRATUITA. Julio de 2022 Ford Motor Company División de Servicio al Cliente de Ford P. O. Box 1904 Dearborn, Michigan 48121 © Copyright 2022 Ford, División de Servicio al Cliente ???????????????????????????????????????????????????????? 771636365013 A/4/000001/1 ???????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????? JOHN A. SAMPLE 123 SAMPLE ST SAMPLE CITY, MI 12345-6789 5 of 8 A/5/000001/1 03187 22S48 FL1R/DTB1ARS481 ¿Cuánto tiempo tomará? El tiempo necesario para esta reparación será de menos de medio día. Sin embargo, debido a los requisitos de planificación de servicio, es posible que su distribuidor tarde un poco más. Es posible que se necesite más tiempo para permitir que el motor se enfríe antes de realizar esta reparación. Además, se realizará una inspección del vehículo para determinar si se deben solicitar repuestos. ¿Qué debe hacer? Debe estacionar su vehículo en exteriores, alejado de estructuras y propiedad hasta que se realice esta reparación. Llame a su concesionario lo antes posible y solicite una cita de servicio para llevar a cabo la Campaña 22S48. Proporcione el VIN al concesionario, el cual está impreso junto a su nombre al comienzo de esta carta. Para esta campaña de seguridad, Ford no ha emitido instrucciones de no manejar el vehículo. Deberá ponerse en contacto con su distribuidor a fin de programar una cita para solucionar este problema lo más pronto posible. Puede continuar manejando su vehículo con seguridad. Si aún no tiene un concesionario para realizar el servicio, puede acceder a ford.com/support para conocer las direcciones de los concesionarios, ver mapas y obtener las instrucciones para llegar. Ford Motor Company le recomienda realizar esta campaña de seguridad en su vehículo. El propietario del vehículo es responsable de realizar los arreglos necesarios para llevar a cabo el trabajo. Ford Motor Company puede negar la cobertura en caso de que el vehículo hubiese sufrido daños por no haber realizado la campaña de manera oportuna. Por lo tanto, le solicitamos que realice esta campaña lo antes posible. Tenga presente que: La ley federal exige que los arrendadores de vehículos que reciban este aviso de campaña envíen una copia del mismo al arrendatario en un plazo de diez días. NOTA: Puede recibir información sobre las campañas y los programas de satisfacción del cliente a través de la aplicación FordPass. La aplicación se puede descargar a través de App Store o Google Play. Adicionalmente, existen otras funciones como reserva de estacionamientos en determinados lugares, además de control de ciertas funciones en el vehículo (bloqueo o desbloqueo de puertas, arranque remoto) si así está equipado para permitir el control. ¿Necesita un vehículo de alquiler? Su seguridad y bienestar son nuestra primera prioridad. Por esto, si le preocupa estacionar su vehículo en exteriores cerca de su hogar o no puede hacerlo alejado de estructuras, como en un condominio de varios pisos con un garaje de estacionamiento establecido, o si simplemente desea utilizar un vehículo de alquiler, lleve su vehículo al concesionario para su reparación y le proporcionaremos un vehículo de alquiler sin cargo adicional (excepto por el combustible y el seguro) mientras su vehículo esté en el concesionario. Consulte a su concesionario acerca de las pautas y limitaciones. Es importante para nosotros reducir al mínimo el impacto de esta situación en su vida y apreciamos su paciencia y comprensión. Nota: Es posible que no haya un vehículo exactamente equivalente para alquiler. ¿Ha pagado anteriormente por esta reparación? Si ha pagado anteriormente por una reparación que aborda el problema descrito en esta carta, igualmente se le recomienda realizar esta campaña para garantizar que se hayan utilizado las piezas y los procedimientos correctos. © Copyright 2022 Ford, División de Servicio al Cliente ???? ???????? ???? 6 of 8 A/6/000001/1 03187 22S48 FL1R/DTB1ARS481 ¿Ha pagado anteriormente por esta reparación? (continuación) Es posible que cumpla con los requisitos para recibir un reembolso por las reparaciones pagadas previamente. Solo se le otorgarán reembolsos por servicios relacionados con el reemplazo de la BJB. Para comprobar si cumple con los requisitos y agilizar el reembolso, proporcione el recibo de pago original a su distribuidor. También puede enviar las solicitudes de reembolso directamente a Ford Motor Company. Para solicitar un reembolso a Ford, envíe la solicitud con toda la documentación requerida, incluido el recibo original de la reparación (no envíe fotocopias), a Ford Motor Company, P.O. Box 6251, Dearborn, Michigan 48121-6251. El procesamiento de las solicitudes de reembolso enviadas a esta dirección puede tardar hasta 60 días. Su recibo original le será regresado. Comuníquese con el Centro de Relación con Clientes al 1-866-436-7332 para obtener información detallada relacionada con el programa de reembolso de Ford y los requisitos de documentación. ¿Qué pasa si usted ya no es el propietario del vehículo? Si usted ya no es el propietario del vehículo y tiene la dirección del propietario actual, le solicitamos que le reenvíe esta carta. Usted recibió este aviso porque las regulaciones del gobierno exigen el envío de notificaciones al propietario conocido más reciente del registro. Nuestros registros se basan principalmente en datos estatales y de propiedad, que indican que usted es el propietario actual del vehículo. ¿Podemos hacer algo más por usted? Si tiene problemas para reparar de inmediato su vehículo y sin costo alguno, comuníquese con el Gerente de Servicio de su distribuidor para solicitar ayuda. PROPIETARIOS MINORISTAS: Si tiene dudas o preguntas, comuníquese con nuestro Centro de Relación con Clientes Ford al 1-833-807-3673 y uno de nuestros representantes con gusto lo atenderá. Si desea comunicarse con nosotros a través de Internet, nuestra dirección es: ford.com/support. Las personas con problemas de audición pueden llamar al 1-800-232-5952 (TDD). Los representantes atienden de lunes a viernes, de 8:00 a.m. a 8:00 p.m. (hora del este). PROPIETARIOS DE FLOTAS: Si tiene dudas o preguntas, comuníquese con nuestro Centro de contacto de Ford Pro al 1-800-34-FLEET, elija la opción n.° 1 y uno de nuestros representantes con gusto lo atenderá. Si desea comunicarse con nosotros a través de Internet, nuestra dirección es: fleet.ford.com. Los representantes atienden de lunes a viernes de 7:00 a.m. a 11:00 p.m. y sábado de 7:00 a.m. a 5:00 p.m. (hora del este). Si aun así tiene problemas para reparar su vehículo en un periodo de tiempo razonable o sin costo, puede escribir al Administrador de National Highway Traffic Safety Administration, 1200 New Jersey Ave. S.E., Washington, D.C. 20590, llamar a la Línea directa de seguridad vehicular al 1-888-327-4236 (TTY: 1-800-424-9153) o visitar nhtsa.gov. Referencia: Campaña de seguridad 22V346 de la NHTSA. Gracias por su atención en este asunto sumamente importante. Ford, División de Servicio al Cliente © Copyright 2022 Ford, División de Servicio al Cliente ???? ???? ???? 03187 22S48 FL1R/DTB1ARS481 7 of 8 A/7/000001/1 © Copyright 2022 Ford Motor Company An important safety message about your Ford Expedition® SUV Nothing is more vital than making sure you and your loved ones are safe. That’s why I’m writing to you today. You likely read the recall safety message enclosed. When problems occur for your vehicle, I take that personally to heart and want to fix it quickly. My team is in close contact with our dealers, and your local dealer is committed and ready to support you. Please contact your dealer immediately to make an appointment for a repair time that’s most convenient for you – free of charge. A mobile repair technician can even come to your home or another location. This service is also free of charge. In the meantime, you can still choose to drive your vehicle. But if you do not feel comfortable driving your Expedition, your local dealer will also help you secure a loaner vehicle. They’ll do their best to provide you something comparable to drive. I realize this isn’t something you expected or deserve. Please accept my personal apology, and for your inconvenience, you will soon receive a $500 debit card in the mail to use toward anything of your choosing. Feel free to keep in touch with us throughout this experience, and anytime otherwise, through the following resources: n If you have any further questions or concerns, you are welcome to contact us at 833-807-3673. We will assign a dedicated Ford Service team member to personally assist you every step of the way. n If you haven’t already, please feel free to download the FordPass® App, which is a great resource for not only recall information but also other vehicle health information and online service scheduling. n Frequently Asked Questions and recall information are available anytime, 24 hours a day, at ford.com/expeditionrecall. We care deeply about making vehicles you can count on every day. This is not the experience I want for you, and I’m committed to making it right. Thank you for being a Ford owner. Sincerely, Kiersten Robinson General Manager Family Vehicles, and President, Mexico and Canada Ford Motor Company 8 of 8 A/8/000001/1 © Copyright 2022 Ford, División de Servicio al Cliente 03187 22S48 FL1R/DTB1ARS481 CARTA DE AMOR/Expedition 800W Un mensaje de seguridad importante sobre su Ford Expedition Nada es más vital que asegurarnos de que usted y sus seres queridos estén seguros. Por eso le escribo hoy. Probablemente leyó el mensaje de campaña de seguridad adjunto. Cuando ocurren problemas con su vehículo, lo tomo en serio como algo personal y deseo resolverlo rápidamente. Mi equipo está en contacto estrecho con nuestros concesionarios y su concesionario local está comprometido y listo para ocuparse de usted. Póngase en contacto con su concesionario inmediatamente para programar una cita para la hora de reparación que le acomode más – sin costo alguno. Incluso podemos enviar un técnico de reparaciones a su hogar u otra ubicación. Este servicio tampoco tiene ningún costo para usted. Por mientras, puede elegir continuar manejando su vehículo. Sin embargo, si no se siente cómoda manejando su Expedition, su concesionario local también le ayudará a conseguir un vehículo en préstamo. Hará lo posible por conseguir un vehículo similar para manejar. Estoy consciente de que esto no es algo que esperaba. Le ruego que acepte mis disculpas personales y, por las inconveniencias, pronto recibirá una tarjeta de débito de $500 por correo, para utilizar de la forma que estime conveniente. Siéntase libre de mantenerse en contacto con nosotros durante toda esta experiencia y en cualquier otro momento, a través de los siguientes recursos: n Si tiene más preguntas o dudas, puede ponerse en contacto con nosotros al 833-807-3673. Asignaremos a un miembro exclusivo del equipo de servicio de Ford para asistirla personalmente en cada paso del proceso. n Si aún no lo ha hecho, siéntase libre de descargar la aplicación FordPass, la cual es un gran recurso no solo para las campañas de seguridad, sino que también para otra información del estado del vehículo y programación de servicios en línea. n Puede acceder a preguntas frecuentes e información sobre campañas de seguridad en cualquier momento, las 24 horas del día, en ford.com/expeditionrecall. Nos preocupa profundamente fabricar vehículos con los que pueda contar día a día. Esta no es la experiencia que deseo para usted y estoy comprometida a corregirla. Gracias por ser una propietaria de Ford. Atentamente, Kiersten Robinson Ford Motor Company July 2022 ???????? ???? 08916 22S48 FL2F/DTB12FS481 Ford Motor Company Ford Customer Service Division P. O. Box 1904 Dearborn, Michigan 48121 1904 1 of 6 A/1/000001/1 © Copyright 2022 Ford Motor Company ???????????????????????????????????????????????????????? 771636440808 A/1/000001/1 ???????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????? JOHN A. SAMPLE 123 SAMPLE ST SAMPLE CITY, MI 12345-6789 * * * IMPORTANT SAFETY RECALL * * * Safety Recall Notice 22S48 / NHTSA Recall 22V346 2021 Expedition Your Vehicle Identification Number (VIN): This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act. Ford Motor Company has decided that a defect which relates to motor vehicle safety exists in your vehicle, with the VIN shown above. We apologize for this situation and want to assure you that, with your assistance, we will correct this condition. Our commitment, together with your dealer, is to provide you with the highest level of service and support. What is the issue? On your vehicle, an underhood fire may occur either when the engine is on, or while the vehicle is parked and the engine is off. What is the risk? An underhood vehicle fire can increase the risk of personal injury and damage to surrounding structures or property. What will Ford and your dealer do? Ford Motor Company has authorized your dealer to inspect the battery junction box (BJB) and replace the BJB if there is existing damage, and remove a ground wire free of charge (parts and labor). For your convenience, a mobile repair at the vehicle’s location, vehicle pick-up and delivery, a rental vehicle or other alternate transportation may be available – all for FREE. How long will it take? The time needed for this repair is less than one-half day. However, due to service scheduling requirements, your dealer may need your vehicle for a longer period of time. Additional time may be required to allow the engine to cool prior to performing this repair. In addition, your vehicle will require an inspection to determine if parts need to be ordered. What should you do? You should park your vehicle outside away from structures and other property until this repair has been completed. Please call your dealer without delay and request a service date for Recall 22S48. Provide the dealer with your VIN, which is printed near your name at the beginning of this letter. 08916 22S48 FL2F/DTB12FS481 What should you do? (continued) Ford has not issued instructions to stop driving your vehicle under this safety recall. You should contact your dealer for an appointment to have your vehicle remedied as soon as practicable. You can continue to safely drive your vehicle. If you do not already have a servicing dealer, you can access ford.com/support for dealer addresses, maps, and driving instructions. Ford Motor Company wants you to have this safety recall completed on your vehicle. The vehicle owner is responsible for making arrangements to have the work completed. Ford Motor Company can deny coverage for any vehicle damage that may result from the failure to have this recall performed on a timely basis. Therefore, please have this recall performed as soon as possible. Please note: Federal law requires that any vehicle lessor receiving this recall notice must forward a copy of this notice to the lessee within ten days. NOTE: You can receive information about Recalls and Customer Satisfaction Programs through our FordPass App. The app can be downloaded through the App Store or Google Play. In addition there are other features such as reserving parking in certain locations and controlling certain functions on your vehicle (lock or unlock doors, remote start) if it is equipped to allow control. Do you need a rental vehicle? Your safety and wellbeing are our first priority. If you are concerned about parking your vehicle outside near your home, are unable to park outside away from structures like a high-rise condo with attached parking garage, or simply wish to have a rental vehicle, please take it to your dealership for the repair and we will provide a rental vehicle at no extra charge (except for fuel and insurance) while your vehicle is at the dealership. Please see your dealer for guidelines and limitations. It is important to us that we minimize the impact of this on your life, and we appreciate your patience and understanding. Note: A “Like for Like” vehicle may not be available for rental. Have you previously paid for this repair? If you have previously paid for a repair that addresses the issue described in this letter, you still need to have this recall performed to ensure the correct parts and procedures were used. You may be eligible for a refund of previously paid repairs. Refunds will only be provided for service related to BJB replacement. To verify eligibility and expedite reimbursement, give your paid original receipt to your dealer. Refund requests may also be sent directly to Ford Motor Company. To request your refund from Ford, send the refund request with all required documentation, including your original repair receipt (no photocopies), to Ford Motor Company at P.O. Box 6251, Dearborn, Michigan 48121-6251. Refund requests mailed to this address may take up to 60 days to process. Your original receipt will be returned to you. Detailed information regarding eligibility for Ford’s reimbursement program and documentation requirements may be obtained by contacting the Ford Customer Relationship Center at 1-866-436-7332. What if you no longer own this vehicle? If you no longer own this vehicle, and have an address for the current owner, please forward this letter to the new owner. You received this notice because government regulations require that notification be sent to the last known owner of record. Our records are based primarily on state registration and title data, which indicate that you are the current owner. © Copyright 2022 Ford Motor Company 2 of 6 A/2/000001/1 ???? ???? ???? 08916 22S48 FL2F/DTB12FS481 Can we assist you further? If you have difficulties getting your vehicle repaired promptly and without charge, please contact your dealership’s Service Manager for assistance. RETAIL OWNERS: If you have questions or concerns, please contact our Ford Customer Relationship Center at 1-833-807-3673 and one of our representatives will be happy to assist you. If you wish to contact us through the Internet, our address is: ford.com/support. For the hearing impaired call 1-800-232-5952 (TDD). Representatives are available Monday through Friday: 8:00AM – 8:00PM (Eastern Time). FLEET OWNERS: If you have questions or concerns, please contact our Ford Pro Contact Center at 1-800-34-FLEET, choose Option #1, and one of our representatives will be happy to assist you. If you wish to contact us through the Internet, our address is: fleet.ford.com. Representatives are available Monday through Friday: 7:00AM – 11:00PM and Saturday 7:00AM – 5:00PM (Eastern Time). If you are still having difficulty getting your vehicle repaired in a reasonable time or without charge, you may write the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Ave. S.E., Washington, D.C. 20590 or call the toll free Vehicle Safety Hotline at 1-888-327-4236 (TTY: 1-800-424-9153) or go to nhtsa.gov. Reference NHTSA Safety Recall 22V346. Thank you for your attention to this important matter. Ford Customer Service Division © Copyright 2022 Ford Motor Company 3 of 6 A/3/000001/1 ???? ???? ???? 4 of 6 A/4/000001/1 08916 22S48 FL2F/DTB12FS481 * * * CAMPAÑA DE SEGURIDAD IMPORTANTE * * * Aviso de campaña de seguridad 22S48 / Campaña de seguridad 22V346 de la NHTSA 2021 Expedition Número de identificación del vehículo (VIN): Este aviso se le envía de acuerdo con la Ley Nacional de Seguridad y Tránsito de Vehículos de los EE. UU. Ford Motor Company ha determinado que existe un defecto relacionado con la seguridad de su vehículo, con el VIN que aparece más arriba. Lamentamos esta situación y deseamos asegurarle que, con su ayuda, corregiremos el problema. Nuestro compromiso, junto con el de su distribuidor, es ofrecerle servicio y apoyo de alto nivel. ¿Cuál es el problema? En su vehículo, se puede producir un incendio bajo el cofre cuando el motor está encendido o mientras el vehículo está estacionado y el motor está apagado. ¿Qué riesgo existe? Un incendio bajo el cofre del vehículo puede aumentar el riesgo de lesiones personales y de daño a estructuras o propiedades cercanos. ¿Qué medidas adoptarán Ford y su distribuidor? Ford Motor Company ha autorizado a su concesionario a inspeccionar la caja de conexiones de la batería (BJB) y reemplazarla si existen daños, además de quitar un cable de tierra sin cargo (piezas y mano de obra). Para su comodidad, una reparación móvil en la ubicación del vehículo, el servicio de retiro y entrega del vehículo, vehículos de alquiler u otros medios de transporte alternativo podrían estar disponibles, todos de forma GRATUITA. ¿Cuánto tiempo tomará? El tiempo necesario para esta reparación será de menos de medio día. Sin embargo, debido a los requisitos de planificación de servicio, es posible que su distribuidor tarde un poco más. Es posible que se necesite más tiempo para permitir que el motor se enfríe antes de realizar esta reparación. Además, se realizará una inspección del vehículo para determinar si se deben solicitar repuestos. ¿Qué debe hacer? Debe estacionar su vehículo en exteriores, alejado de estructuras y propiedad hasta que se realice esta reparación. Julio de 2022 Ford Motor Company División de Servicio al Cliente de Ford P. O. Box 1904 Dearborn, Michigan 48121 © Copyright 2022 Ford, División de Servicio al Cliente ???????????????????????????????????????????????????????? 771636440808 A/4/000001/1 ???????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????? JOHN A. SAMPLE 123 SAMPLE ST SAMPLE CITY, MI 12345-6789 5 of 6 A/5/000001/1 08916 22S48 FL2F/DTB12FS481 ¿Qué debe hacer? (continuación) Llame a su concesionario lo antes posible y solicite una cita de servicio para llevar a cabo la Campaña 22S48. Proporcione el VIN al concesionario, el cual está impreso junto a su nombre al comienzo de esta carta. Para esta campaña de seguridad, Ford no ha emitido instrucciones de no manejar el vehículo. Deberá ponerse en contacto con su distribuidor a fin de programar una cita para solucionar este problema lo más pronto posible. Puede continuar manejando su vehículo con seguridad. Si aún no tiene un distribuidor para realizar el servicio, puede acceder a ford.com/support para conocer las direcciones de los distribuidores, ver mapas y obtener las instrucciones para llegar. Ford Motor Company le recomienda realizar esta campaña de seguridad en su vehículo. El propietario del vehículo es responsable de realizar los arreglos necesarios para llevar a cabo el trabajo. Ford Motor Company puede negar la cobertura en caso de que el vehículo hubiese sufrido daños por no haber realizado la campaña de manera oportuna. Por lo tanto, le solicitamos que realice esta campaña lo antes posible. Tenga presente que: La ley federal exige que los arrendadores de vehículos que reciban este aviso de campaña envíen una copia del mismo al arrendatario en un plazo de diez días. NOTA: Puede recibir información sobre las campañas y los programas de satisfacción del cliente a través de la aplicación FordPass. La aplicación se puede descargar a través de App Store o Google Play. Adicionalmente, existen otras funciones como reserva de estacionamientos en determinados lugares, además de control de ciertas funciones en el vehículo (bloqueo o desbloqueo de puertas, arranque remoto) si así está equipado para permitir el control. ¿Necesita un vehículo de alquiler? Su seguridad y bienestar son nuestra primera prioridad. Por esto, si le preocupa estacionar su vehículo en exteriores cerca de su hogar o no puede hacerlo alejado de estructuras, como en un condominio de varios pisos con un garaje de estacionamiento establecido, o si simplemente desea utilizar un vehículo de alquiler, lleve su vehículo al concesionario para su reparación y le proporcionaremos un vehículo de alquiler sin cargo adicional (excepto por el combustible y el seguro) mientras su vehículo esté en el concesionario. Consulte a su concesionario acerca de las pautas y limitaciones. Es importante para nosotros reducir al mínimo el impacto de esta situación en su vida y apreciamos su paciencia y comprensión. Nota: Es posible que no haya un vehículo exactamente equivalente para alquiler. ¿Ha pagado anteriormente por esta reparación? Si ha pagado anteriormente por una reparación que aborda el problema descrito en esta carta, igualmente se le recomienda realizar esta campaña para garantizar que se hayan utilizado las piezas y los procedimientos correctos. Es posible que cumpla con los requisitos para recibir un reembolso por las reparaciones pagadas previamente. Solo se le otorgarán reembolsos por servicios relacionados con el reemplazo de la BJB. Para comprobar si cumple con los requisitos y agilizar el reembolso, proporcione el recibo de pago original a su distribuidor. © Copyright 2022 Ford, División de Servicio al Cliente ???? ???????? ???? 6 of 6 A/6/000001/1 08916 22S48 FL2F/DTB12FS481 ¿Ha pagado anteriormente por esta reparación? (continuación) También puede enviar las solicitudes de reembolso directamente a Ford Motor Company. Para solicitar un reembolso a Ford, envíe la solicitud con toda la documentación requerida, incluido el recibo original de la reparación (no envíe fotocopias), a Ford Motor Company, P.O. Box 6251, Dearborn, Michigan 48121-6251. El procesamiento de las solicitudes de reembolso enviadas a esta dirección puede tardar hasta 60 días. Su recibo original le será regresado. Comuníquese con el Centro de Relación con Clientes al 1-866-436-7332 para obtener información detallada relacionada con el programa de reembolso de Ford y los requisitos de documentación. ¿Qué pasa si usted ya no es el propietario del vehículo? Si usted ya no es el propietario del vehículo y tiene la dirección del propietario actual, le solicitamos que le reenvíe esta carta. Usted recibió este aviso porque las regulaciones del gobierno exigen el envío de notificaciones al propietario conocido más reciente del registro. Nuestros registros se basan principalmente en datos estatales y de propiedad, que indican que usted es el propietario actual del vehículo. ¿Podemos hacer algo más por usted? Si tiene problemas para reparar de inmediato su vehículo y sin costo alguno, comuníquese con el Gerente de Servicio de su distribuidor para solicitar ayuda. PROPIETARIOS MINORISTAS: Si tiene dudas o preguntas, comuníquese con nuestro Centro de Relación con Clientes Ford al 1-833-807-3673 y uno de nuestros representantes con gusto lo atenderá. Si desea comunicarse con nosotros a través de Internet, nuestra dirección es: ford.com/support. Las personas con problemas de audición pueden llamar al 1-800-232-5952 (TDD). Los representantes atienden de lunes a viernes, de 8:00 a.m. a 8:00 p.m. (hora del este). PROPIETARIOS DE FLOTAS: Si tiene dudas o preguntas, comuníquese con nuestro Centro de contacto de Ford Pro al 1-800-34-FLEET, elija la opción n.° 1 y uno de nuestros representantes con gusto lo atenderá. Si desea comunicarse con nosotros a través de Internet, nuestra dirección es: fleet.ford.com. Los representantes atienden de lunes a viernes de 7:00 a.m. a 11:00 p.m. y sábado de 7:00 a.m. a 5:00 p.m. (hora del este). Si aun así tiene problemas para reparar su vehículo en un periodo de tiempo razonable o sin costo, puede escribir al Administrador de National Highway Traffic Safety Administration, 1200 New Jersey Ave. S.E., Washington, D.C. 20590, llamar a la Línea directa de seguridad vehicular al 1-888-327-4236 (TTY: 1-800-424-9153) o visitar nhtsa.gov. Referencia: Campaña de seguridad 22V346 de la NHTSA. Gracias por su atención en este asunto sumamente importante. Ford, División de Servicio al Cliente © Copyright 2022 Ford, División de Servicio al Cliente July 2022 ???????? ???? 03098 22S48 LL2R/DTB12RS486 Lincoln P. O. Box 1904 Dearborn, Michigan 48121 1904 1 of 8 A/1/000001/1 © Copyright 2022 Lincoln A Ford Motor Company Brand ???????????????????????????????????????????????????????? 771636519874 A/1/000001/1 ???????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????? JOHN A. SAMPLE 123 SAMPLE ST SAMPLE CITY, MI 12345-6789 * * * IMPORTANT SAFETY RECALL * * * Safety Recall Notice 22S48 / NHTSA Recall 22V346 2021 Navigator Your Vehicle Identification Number (VIN): This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act. Lincoln has decided a defect which relates to motor vehicle safety exists in your vehicle, with the VIN shown above. We apologize for this situation and want to assure you, with your assistance, we will correct this condition. Our commitment, together with your retailer, is to provide you with the highest level of service and support. What is the issue? On your vehicle, an underhood fire may occur either when the engine is on, or while the vehicle is parked and the engine is off. What is the risk? An underhood vehicle fire can increase the risk of personal injury and damage to surrounding structures or property. What will Lincoln and your retailer do? Lincoln has authorized your retailer to inspect the battery junction box (BJB) and replace the BJB if there is existing damage, and remove a ground wire free of charge (parts and labor). For your convenience, a mobile repair at the vehicle’s location, vehicle pick-up and delivery, a rental vehicle or other alternate transportation may be available – all for FREE. How long will it take? The time needed for this repair is less than one-half day. However, due to service scheduling requirements, your retailer may need your vehicle for a longer period of time. Additional time may be required to allow the engine to cool prior to performing this repair. In addition, your vehicle will require an inspection to determine if parts need to be ordered. What should you do? You should park your vehicle outside away from structures and other property until this repair has been completed. Please call your retailer without delay to schedule a service appointment for Recall 22S48. Provide the retailer with your VIN, which is printed near your name at the beginning of this letter. 03098 22S48 LL2R/DTB12RS486 What should you do? (continued) Lincoln has not issued instructions to stop driving your vehicle under this safety recall. You should contact your retailer for an appointment to have your vehicle remedied as soon as practicable. You can continue to safely drive your vehicle. Lincoln owners of 2017 Model Year or later vehicles affected by this recall have the option of requesting complimentary Pickup & Delivery service with a Lincoln vehicle for use during service. Please request Lincoln Pickup & Delivery through your retailer if you would like to take advantage of this option. If you do not already have a servicing retailer, you can access lincoln.com/support for retailer addresses, maps, and driving instructions. Lincoln wants you to have this safety recall completed on your vehicle. The vehicle owner is responsible for making arrangements to have the work completed. Lincoln can deny coverage for any vehicle damage that may result from the failure to have this recall performed on a timely basis. Therefore, please make arrangements to have this recall performed as soon as possible. Please note: Federal law requires that any vehicle lessor receiving this recall notice must forward a copy of this notice to the lessee within ten days. NOTE: You can receive information about Recalls and Customer Satisfaction Programs through The Lincoln Way App. The app can be downloaded through the App Store or Google Play. In addition, there are other features such as controlling certain functions on your vehicle (lock or unlock doors, remote start) if it is equipped to allow control. Do you need a rental vehicle? Your safety and wellbeing are our first priority. If you are concerned about parking your vehicle outside near your home, are unable to park outside away from structures like a high-rise condo with attached parking garage, or simply wish to have a rental vehicle, please take it to your store for the repair and we will provide a rental vehicle at no extra charge (except for fuel and insurance) while your vehicle is at the retailer. Please see your retailer for guidelines and limitations. It is important to us that we minimize the impact of this on your life, and we appreciate your patience and understanding. Note: A “Like for Like” vehicle may not be available for rental. Have you previously paid for this repair? If you have previously paid for a repair that addresses the issue described in this letter, you still need to have this recall performed to ensure the correct parts and procedures were used. You may be eligible for a refund of previously paid repairs. Refunds will only be provided for service related to BJB replacement. To verify eligibility and expedite reimbursement, give your paid original receipt to your retailer. To request your refund directly from Lincoln, send the refund request with all required documentation, including your original repair receipt (no photocopies), to Lincoln at P.O. Box 6251, Dearborn, Michigan 48121-6251. Refund requests mailed to this address may take up to 60 days to process. Your original receipt will be returned to you. Detailed information regarding eligibility for Lincoln’s reimbursement program and documentation requirements may be obtained by contacting our Customer Relationship Center at 1-866-436-7332. © Copyright 2022 Lincoln A Ford Motor Company Brand 2 of 8 A/2/000001/1 ???? ???? ???? 03098 22S48 LL2R/DTB12RS486 What if you no longer own this vehicle? If you no longer own this vehicle, and have an address for the current owner, please forward this letter to the new owner. You received this notice because government regulations require notification be sent to the last known owner of record. Our records are based primarily on state registration and title data, which indicate you are the current owner. Can we assist you further? If you have difficulties getting your vehicle repaired promptly and without charge, please contact your store’s Service Manager for assistance. RETAIL OWNERS: If you have questions or concerns, please contact our Customer Relationship Center at 1-833-807-3673 and one of our representatives will be happy to assist you. If you wish to contact Lincoln, contact information is available at lincoln.com/support. For the hearing impaired, call 1-800-232-5952 (TDD). Representatives are available Monday through Friday: 8:00AM – 8:00PM (Eastern Time). FLEET OWNERS: If you have questions or concerns, please contact our Ford Pro Contact Center at 1-800-34-FLEET, choose Option #1, and one of our representatives will be happy to assist you. If you wish to contact us through the Internet, our address is: fleet.ford.com. Representatives are available Monday through Friday: 7:00AM – 11:00PM and Saturday 7:00AM – 5:00PM (Eastern Time). If you are still having difficulty getting your vehicle repaired in a reasonable time or without charge, you may write the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Ave. S.E., Washington, D.C. 20590 or call the toll free Vehicle Safety Hotline at 1-888-327-4236 (TTY: 1-800-424-9153) or go to nhtsa.gov. Reference NHTSA Safety Recall 22V346. Thank you for your attention to this important matter. Lincoln © Copyright 2022 Lincoln A Ford Motor Company Brand 3 of 8 A/3/000001/1 ???? ???? ???? 4 of 8 A/4/000001/1 03098 22S48 LL2R/DTB12RS486 * * * CAMPAÑA DE SEGURIDAD IMPORTANTE * * * Aviso de campaña de seguridad 22S48 / Campaña de seguridad 22V346 de la NHTSA 2021 Navigator Número de identificación del vehículo (VIN): Este aviso se le envía de acuerdo con la Ley Nacional de Seguridad y Tránsito de Vehículos de los EE. UU. Lincoln ha determinado que existe un defecto relacionado con la seguridad de su vehículo, con el VIN que aparece más arriba. Lamentamos esta situación y deseamos asegurarle que, con su ayuda, corregiremos el problema. Nuestro compromiso, junto con el de su distribuidor, es ofrecerle servicio y apoyo de alto nivel. ¿Cuál es el problema? En su vehículo, se puede producir un incendio bajo el cofre cuando el motor está encendido o mientras el vehículo está estacionado y el motor está apagado. ¿Qué riesgo existe? Un incendio bajo el cofre del vehículo puede aumentar el riesgo de lesiones personales y de daño a estructuras o propiedades cercanos. ¿Qué harán Lincoln y su distribuidor? Lincoln ha autorizado a su distribuidor a inspeccionar la caja de conexiones de la batería (BJB) y reemplazarla si existen daños, además de quitar un cable de tierra sin cargo (piezas y mano de obra). Para su comodidad, una reparación móvil en la ubicación del vehículo, el servicio de retiro y entrega del vehículo, vehículos de alquiler u otros medios de transporte alternativo podrían estar disponibles, todos de forma GRATUITA. ¿Cuánto tiempo tomará? El tiempo necesario para reparar será menos de medio día. Sin embargo, debido a los requisitos de planificación de servicio, es posible que su distribuidor tarde un poco más. Es posible que se necesite más tiempo para permitir que el motor se enfríe antes de realizar esta reparación. Además, se realizará una inspección del vehículo para determinar si se deben solicitar piezas. ¿Qué debe hacer? Debe estacionar su vehículo en exteriores, alejado de estructuras y propiedad hasta que se realice esta reparación. Julio de 2022 Lincoln P. O. Box 1904 Dearborn, Michigan 48121 1904 © Copyright 2022 Lincoln Una marca de Ford Motor Company ???????????????????????????????????????????????????????? 771636519874 A/4/000001/1 ???????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????? JOHN A. SAMPLE 123 SAMPLE ST SAMPLE CITY, MI 12345-6789 5 of 8 A/5/000001/1 03098 22S48 LL2R/DTB12RS486 ¿Qué debe hacer? (continuación) Llame a su distribuidor lo antes posible para programar una cita de servicio para realizar la campaña 22S48. Proporcione el VIN a su distribuidor, el cual está impreso debajo de sus datos al comienzo de esta carta. Para esta campaña de seguridad, Lincoln no ha emitido instrucciones de no manejar el vehículo. Deberá ponerse en contacto con su distribuidor a fin de programar una cita para solucionar este problema lo más pronto posible. Puede continuar manejando su vehículo con seguridad. Los propietarios de vehículos Lincoln año de modelo 2017 o posterior que se ven afectados por esta campaña tienen la opción de solicitar el servicio complementario de retiro y entrega Lincoln con un vehículo Lincoln para uso durante el servicio. Solicite el servicio de retiro y entrega Lincoln a través de su distribuidor si desea aprovechar esta oportunidad. Si aún no tiene un distribuidor para realizar el servicio, puede acceder a lincoln.com/support para conocer las direcciones de los distribuidores, ver mapas y obtener las instrucciones para llegar. Lincoln le recomienda realizar esta campaña de seguridad en su vehículo. El propietario del vehículo es responsable de realizar los arreglos necesarios para llevar a cabo el trabajo. Lincoln puede negar la cobertura en caso de que el vehículo hubiese sufrido daños por no haber realizado la campaña de manera oportuna. Por lo tanto, le solicitamos que gestione la organización para realizar esta campaña lo antes posible. Tenga presente que: La ley federal exige que los arrendadores de vehículos que reciban este aviso de campaña envíen una copia del mismo al arrendatario en un plazo de diez días. NOTA: Puede recibir información sobre las campañas y los programas de satisfacción del cliente a través de la aplicación Lincoln Way. La aplicación se puede descargar a través de App Store o Google Play. Adicionalmente, existen otras características, como control de ciertas funciones en el vehículo (bloqueo o desbloqueo de puertas, arranque remoto) si así está equipado para permitir el control. ¿Necesita un vehículo de alquiler? Su seguridad y bienestar son nuestra primera prioridad. Por esto, si le preocupa estacionar su vehículo en exteriores cerca de su hogar o no puede hacerlo alejado de estructuras, como en un condominio de varios pisos con un garaje de estacionamiento establecido, o si simplemente desea utilizar un vehículo de alquiler, lleve su vehículo a la tienda para su reparación y le proporcionaremos un vehículo de alquiler sin cargo adicional (excepto por el combustible y el seguro) mientras su vehículo esté en el distribuidor. Consulte a su distribuidor acerca de las pautas y limitaciones. Es importante para nosotros reducir al mínimo el impacto de esta situación en su vida y apreciamos su paciencia y comprensión. Nota: Es posible que no haya un vehículo exactamente equivalente para alquiler. ¿Ha pagado anteriormente por esta reparación? Si ha pagado anteriormente por una reparación que aborda el problema descrito en esta carta, igualmente se le recomienda realizar esta campaña para garantizar que se hayan utilizado las piezas y los procedimientos correctos. Es posible que cumpla con los requisitos para recibir un reembolso por las reparaciones pagadas previamente. Solo se le otorgarán reembolsos por servicios relacionados con el reemplazo de la BJB. Para comprobar si cumple con los requisitos y agilizar el reembolso, proporcione el recibo de pago original a su distribuidor. © Copyright 2022 Lincoln Una marca de Ford Motor Company ???? ???????? ???? 6 of 8 A/6/000001/1 03098 22S48 LL2R/DTB12RS486 ¿Ha pagado anteriormente por esta reparación? (continuación) Para solicitar un reembolso directamente a Lincoln, envíe la solicitud con toda la documentación requerida, incluido el recibo original de la reparación (no envíe fotocopias), a Lincoln a P.O. Box 6251, Dearborn, Michigan 48121-6251. El procesamiento de las solicitudes de reembolso enviadas a esta dirección puede tardar hasta 60 días. Su recibo original le será regresado. Comuníquese con nuestro Centro de Relación con Clientes al 1-866-436-7332 para obtener información detallada relacionada con el programa de reembolso de Lincoln y los requisitos de documentación. ¿Qué pasa si usted ya no es el propietario del vehículo? Si usted ya no es el propietario del vehículo y tiene la dirección del propietario actual, le solicitamos que le reenvíe esta carta. Usted recibió este aviso porque las regulaciones del gobierno exigen el envío de notificaciones al propietario conocido más reciente del registro. Nuestros registros se basan principalmente en datos estatales y de propiedad, que indican que usted es el propietario actual del vehículo. ¿Podemos hacer algo más por usted? Si tiene problemas para reparar de inmediato su vehículo y sin costo alguno, comuníquese con el Gerente de Servicio de su tienda para solicitar ayuda. PROPIETARIOS MINORISTAS: Si tiene dudas o preguntas, comuníquese con nuestro Centro de Relación con Clientes al 1-833-807-3673 y uno de nuestros representantes con gusto lo atenderá. Si desea comunicarse con Lincoln, la información de contacto se encuentra disponible en lincoln.com/support. Las personas con problemas de audición pueden llamar al 1-800-232-5952 (TDD). Los representantes atienden de lunes a viernes, de 8:00 a.m. a 8:00 p.m. (hora del este). PROPIETARIOS DE FLOTAS: Si tiene dudas o preguntas, comuníquese con nuestro Centro de contacto de Ford Pro al 1-800-34-FLEET, elija la opción n.° 1 y uno de nuestros representantes con gusto lo atenderá. Si desea comunicarse con nosotros a través de Internet, nuestra dirección es fleet.ford.com. Los representantes atienden de lunes a viernes de 7:00 a.m. a 11:00 p.m. y sábado de 7:00 a.m. a 5:00 p.m. (hora del este). Si aun así tiene problemas para reparar su vehículo en un periodo de tiempo razonable o sin costo, puede escribir al Administrador de National Highway Traffic Safety Administration, 1200 New Jersey Ave. S.E., Washington, D.C. 20590, llamar a la Línea directa de seguridad vehicular al 1-888-327-4236 (TTY: 1-800-424-9153) o visitar nhtsa.gov. Referencia: Campaña de seguridad 22V346 de la NHTSA. Gracias por su atención en este asunto sumamente importante. Lincoln © Copyright 2022 Lincoln Una marca de Ford Motor Company ???? ???? ???? 03098 22S48 LL2R/DTB12RS486 7 of 8 A/7/000001/1 © Copyright 2022 Lincoln A Ford Motor Company Brand An important safety message about your Lincoln Navigator® SUV. Nothing is more vital than making sure you and your loved ones are safe. That’s why I’m writing to you today. You likely read the recall safety message enclosed. When problems occur for your vehicle, I take that personally and want to fix it quickly. My team is in close contact with our retailers, and your local retailer is committed and ready to take care of you. Please contact your Lincoln Retailer immediately to make an appointment for a repair time that’s most convenient for you – free of charge. A mobile repair technician can even come to your home or another location. This service is also free of charge. In the meantime, you can still choose to drive your vehicle. But if you do not feel comfortable driving your Navigator®, your local retailer will also help you secure a loaner vehicle. They’ll do their best to provide you something comparable to drive. I realize this isn’t something you expected or deserve. Please accept my personal apology and, for your inconvenience, you will soon receive a $500 debit card in the mail to use toward anything of your choosing. Feel free to keep in touch with us throughout this experience, and anytime otherwise, through the following resources: l If you have any further questions or concerns, you are welcome to contact us at 833-807-3673. We will assign a dedicated team member to personally assist you every step of the way. l If you haven’t already, please feel free to download the Lincoln Way® App, which is a great resource for not only recall information, but also other vehicle health information and online service scheduling. l Frequently Asked Questions and recall information is available anytime, 24 hours a day, at lincoln.com/navigatorrecall. We care deeply about making luxury vehicles you can count on every day. This is not the experience we want for you, and we are committed to making it right. Thank you for being part of the Lincoln community. Sincerely, Joy Falotico President, Lincoln 8 of 8 A/8/000001/1 © Copyright 2022 Lincoln Una marca de Ford Motor Company 03098 22S48 LL2R/DTB12RS486 CARTA para el cliente/Navigator 800W Un mensaje de seguridad importante sobre su Lincoln Navigator Nada es más vital que asegurarnos de que usted y sus seres queridos estén seguros. Por eso le escribo hoy. Probablemente leyó el mensaje de campaña de seguridad adjunto. Cuando ocurren problemas con su vehículo, lo tomo como algo personal y deseo resolverlo rápidamente. Mi equipo está en contacto estrecho con nuestros distribuidores y su distribuidor local está comprometido y listo para ocuparse de usted. Póngase en contacto con su distribuidor Lincoln inmediatamente para programar una cita para la hora de reparación que le acomode más – sin costo alguno. Incluso podemos enviar un técnico de reparaciones a su hogar u otra ubicación. Este servicio tampoco tiene ningún costo para usted. Por mientras, puede elegir continuar manejando su vehículo. Sin embargo, si no se siente cómoda manejando su Navigator, su distribuidor local también le ayudará a conseguir un vehículo en préstamo. Hará lo posible por conseguir un vehículo similar para manejar. Estoy consciente de que esto no es algo que esperaba. Le ruego que acepte mis disculpas personales y, por las inconveniencias, pronto recibirá una tarjeta de débito de $500 por correo, para utilizar de la forma que estime conveniente. Siéntase libre de mantenerse en contacto con nosotros durante toda esta experiencia y en cualquier otro momento, a través de los siguientes recursos: l Si tiene más preguntas o dudas, puede ponerse en contacto con nosotros al 833-807-3673. Asignaremos a un miembro del equipo exclusivo para asistirla personalmente en cada paso del proceso. l Si aún no lo ha hecho, siéntase libre de descargar la aplicación Lincoln Way, la cual es un gran recurso no solo para las campañas de seguridad, sino que también para otra información del estado del vehículo y programación de servicios en línea. l Puede acceder a preguntas frecuentes e información sobre campañas de seguridad en cualquier momento, las 24 horas del día, en lincoln.com/navigatorrecall. Nos preocupa profundamente fabricar vehículos de lujo con los que pueda contar día a día. Esta no es la experiencia que deseamos para usted y estamos comprometidos a corregirla. Gracias por ser parte de la comunidad de Lincoln. Atentamente, Joy Falotico Presidente, Oficina Lincoln
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Copyright 2022 Ford Motor Company David J. Johnson Ford Motor Company Director P. O. Box 1904 Service Engineering Operations Dearborn, Michigan 48121 Ford Customer Service Division May 23, 2022 TO: All U.S. Ford and Lincoln Dealers SUBJECT: NEW VEHICLE DEMONSTRATION / DELIVERY HOLD – Advance Notice – Safety Recall 22S36 – Supplement #1 Certain 2021 Model Year Expedition and Lincoln Navigator Vehicles Underhood Fire New! REASON FOR THIS SUPPLEMENT Updated information on rental vehicles and claiming information under 22A03. AFFECTED VEHICLES Vehicle Model Year Assembly Plant Build Dates Expedition 2021 Kentucky Truck December 1, 2020 through April 27, 2021 Navigator 2021 Kentucky Truck December 2, 2020 through April 25, 2021 Affected vehicles are identified in OASIS and FSA VIN Lists. REASON FOR THIS SAFETY RECALL Certain vehicles built during this time frame may pose a risk of underhood fire, including while the vehicle is parked, and the engine is off. Ford Motor Company is currently investigating the cause of this condition. Until Ford’s investigation concludes, affected vehicles should be parked outside away from structures and other property. SERVICE ACTION DO NOT DEMONSTRATE OR DELIVER any new in-stock vehicles involved in this safety recall. Ford Motor Company’s investigation is on-going at this time, dealers and customers will be contacted when further information is available. Note: Owners should be instructed to park their vehicle outside away from structures and other vehicles due to the risk of fire. IMPORTANT: Dealers should open a Repair Order (RO) only when a full dealer bulletin is published. Opening an RO against an Awareness or Advance Notice will result in warranty rejections against a recall. CUSTOMER NOTIFICATION Owners of record will be notified via first-class mail as soon as possible to instruct them to park their vehicles away from structures and other property due to the risk of fire. PLEASE NOTE: Federal law requires dealers to complete this recall service before a new vehicle is delivered to the buyer or lessee. Violation of this requirement by a dealer could result in a civil penalty of up to $21,000 per vehicle. Correct all vehicles in your new vehicle inventory prior to delivery. Copyright 2022 Ford Motor Company New! ATTACHMENTS Attachment I: Administrative Information QUESTIONS & ASSISTANCE For questions and assistance, contact the Special Service Support Center (SSSC) via the SSSC Web Contact Site. The SSSC Web Contact Site can be accessed through the Professional Technician System (PTS) website using the SSSC link listed at the bottom of the OASIS VIN report screen or listed under the SSSC tab. Sincerely, David J. Johnson Copyright 2022 Ford Motor Company ATTACHMENT I Page 1 of 1 NEW VEHICLE DEMONSTRATION / DELIVERY HOLD – Advance Notice – Safety Recall 22S36 – Supplement #1 Certain 2021 Model Year Expedition and Lincoln Navigator Vehicles Underhood Fire New! RENTAL VEHICLES Ford has not issued instructions to stop driving vehicles under this safety recall. Submit a request to SSSC under FSA 22A03 using contact-type APPROVAL REQUEST for consideration and approval if customers have unique circumstances in which they are unable to park outside a structure, for example they may: o Live in a high-rise condo with a parking structure o Have a designated parking spot in multiple-story parking garage for work o Have a short driveway which only has room for one vehicle, with no alternate place to park Follow Extended Service Plan (ESP) guidelines for dollar amounts. LINCOLN PICKUP AND DELIVERY Owners of 2017 MY and newer Lincoln vehicles have the option of requesting pickup and delivery service with a Lincoln loaner (up to 2 days), from their dealership. For details, reference EFC08749, 2021 Lincoln Pickup & Delivery Updates. Claim any additional rental days approved by the SSSC as instructed. CLAIMS PREPARATION AND SUBMISSION Rentals: For rental vehicle claiming, follow Extended Service Plan (ESP) guidelines for dollar amounts. Enter the total amount of the rental expense under Miscellaneous Expense code RENTAL. Lincoln Pickup & Delivery: Claims for Lincoln Pickup & Delivery with a Lincoln loaner (up to 2 days) should be submitted on a separate line from the FSA. Refer to EFC08749, 2021 Lincoln Pickup & Delivery Updates for details. Rental Vehicle Reimbursement • For Long-Term (greater than one day) rental due to unique circumstances, submit a rental request to the SSSC using FSA Contact Type APPROVAL REQUEST. • If SSSC approval is provided under program number 22A03, eligible rental expenses and the administrative fee should be claimed on an RO line that is separate from the repair. o Use Misc. Expense Code “RENTAL” for the rental expenses. o Use sub code 22A03 on the claim. o the maximum number of days that can be requested on one RO line is 30 days. o Rental extensions beyond the initial 30 day request must be submitted to SSSC for approval.
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OMB Control No.: 2127-0004 Part 573 Safety Recall Report 22V-346 The information contained in this report was submitted pursuant to 49 CFR §573 Manufacturer Name : Ford Motor Company Submission Date : MAY 17, 2022 NHTSA Recall No. : 22V-346 Manufacturer Recall No. : 22S36 Manufacturer Information : Manufacturer Name : Ford Motor Company Address : 330 Town Center Drive Suite 500 Dearborn MI 48126-2738 Company phone : 1-866-436-7332 Population : Number of potentially involved : 39,013 Estimated percentage with defect : 1 % Vehicle Information : Vehicle 1 : 2021-2021 Ford Expedition Vehicle Type : LIGHT VEHICLES Body Style : SUV Power Train : NR Descriptive Information : Affected vehicles were built between December 1, 2020 and April 30, 2021. These vehicles are not produced in VIN order. Information as to the applicability of this action to specific vehicles can best be obtained by either calling Ford’s toll-free line (1-866-436-7332) or by contacting a local Ford or Lincoln dealer who can obtain specific information regarding the vehicles from the Ford On-line Automotive Service Information System (OASIS) database. 32,711 Expeditions are affected. Production Dates : DEC 01, 2020 – APR 30, 2021 VIN Range 1 : Begin : NR End : NR Not sequential Part 573 Safety Recall Report 22V-346 Page 2 The information contained in this report was submitted pursuant to 49 CFR §573 Vehicle 2 : 2021-2021 Lincoln Navigator Vehicle Type : LIGHT VEHICLES Body Style : SUV Power Train : NR Descriptive Information : Affected vehicles were built between December 1, 2020 and April 30, 2021. These vehicles are not produced in VIN order. Information as to the applicability of this action to specific vehicles can best be obtained by either calling Ford’s toll-free line (1-866-436-7332) or by contacting a local Ford or Lincoln dealer who can obtain specific information regarding the vehicles from the Ford On-line Automotive Service Information System (OASIS) database. 6,302 Navigators are affected. Production Dates : DEC 01, 2020 – APR 30, 2021 VIN Range 1 : Begin : NR End : NR Not sequential Description of Defect : Description of the Defect : Ford Motor Company has decided that a defect which relates to motor vehicle safety exists in certain 2021 model year Ford Expedition and Lincoln Navigator vehicles built between December 01, 2020 and April 30, 2021. Certain vehicles built during this time frame may pose a risk of underhood fire, including while the vehicle is parked and off. FMVSS 1 : NR FMVSS 2 : NR Description of the Safety Risk : Risk of underhood fire, including while the vehicle is parked and off. Description of the Cause : Ford Motor Company is currently investigating the cause of this condition. Identification of Any Warning that can Occur : Some customers have reported a burning smell and smoke from the front passenger engine compartment while driving. Involved Components : Component Name 1 : NR Component Description : NR Component Part Number : NR Part 573 Safety Recall Report 22V-346 Page 3 The information contained in this report was submitted pursuant to 49 CFR §573 Supplier Identification : Component Manufacturer Name : Ford Motor Company Address : One American Road Dearborn Michigan 48126 Country : United States Chronology : Chronology attached Description of Remedy : Description of Remedy Program : Owners of vehicles produced from December 1, 2020 – April 30, 2021 will be notified by mail and instructed to park their vehicle outside and away from structures and other vehicles due to the risk of unattended vehicle fire. Owners will also be informed that Ford’s investigation is ongoing and that they will be contacted when further information is available. Ford provided the general reimbursement plan for the cost of remedies paid for by vehicle owners prior to notification of a safety recall in May 2021. The ending date for reimbursement eligibility is estimated to be June 13, 2022. Ford will forward a copy of the notification letters to dealers to the agency when available. How Remedy Component Differs from Recalled Component : Not applicable at this time Identify How/When Recall Condition was Corrected in Production : Not applicable at this time Recall Schedule : Description of Recall Schedule : Notification to dealers is expected to occur on May 19, 2022. Mailing of owner notification letters is expected to begin May 23, 2022 and is expected to be completed by June 3, 2022. Planned Dealer Notification Date : MAY 19, 2022 – MAY 19, 2022 Planned Owner Notification Date : MAY 23, 2022 – JUN 03, 2022 Part 573 Safety Recall Report 22V-346 Page 4 The information contained in this report was submitted pursuant to 49 CFR §573 * NR – Not Reported
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